project manager

business development manager Jobs in Doha

business development manager

restaurant manager

operations manager

general manager

assistant guest relations manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
 <ul>
 <li>
 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
 </li>
 <li>
 Support the Front desk team in coordinating guest services and activities
 </li>
 <li>
 Oversee check-in and check-out processes, ensuring smooth and efficient operations
 </li>
 <li>
 Collaborate with other departments to fulfill guest needs and resolve issues
 </li>
 <li>
 Train and mentor guest relations staff to maintain high service standards
 </li>
 <li>
 Assist in creating and implementing guest satisfaction initiatives
 </li>
 <li>
 Monitor and analyze guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in special events and VIP guest arrangements
 </li>
 <li>
 Ensure compliance with hotel policies and local regulations
 </li>
 <li>
 Assist in managing the guest relations budget and resources
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Good English skills, both written and spoken and Russian is a plus
 </li>
 </ul>
</div>

Assistant Guest Relations Manager

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Executive Housekeeper, reporting directly to the General Manager, is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.
 
 
 The Executive Housekeeper will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.
 </li>
 <li>
 Ensured 100% compliance with brand standards.
 </li>
 <li>
 Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.
 </li>
 <li>
 Carries out monthly linen inventory.
 </li>
 <li>
 Continuously evolve / improve departmental SOPs and productivity of the department.
 </li>
 <li>
 Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.
 </li>
 <li>
 Supervises outside contractors to ensure contractual compliance.
 </li>
 <li>
 Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.
 </li>
 <li>
 Ensures departmental health and safety compliance.
 </li>
 <li>
 Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.
 </li>
 <li>
 Is responsible for all flower arrangements placed in the public areas and rooms.
 </li>
 <li>
 Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.
 </li>
 <li>
 Implementing assigned task during emergencies such as fire, power failure and natural disaster.
 </li>
 <li>
 Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.
 </li>
 <li>
 Ensure all guests and internal stakeholders receive prompt and courteous service.
 </li>
 <li>
 Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
 </li>
 <li>
 Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.
 </li>
 <li>
 Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.
 </li>
 <li>
 Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.
 </li>
 <li>
 Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.
 </li>
 <li>
 To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
 </li>
 <li>
 Acting as a role model for the Count On me Service culture.
 
 
 </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Operations Management
 </li>
 <li>
 Leadership
 </li>
 <li>
 Business Acumen
 </li>
 <li>
 Exceptional service delivery
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Planning &amp; organisation
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Ability to work in a multi-tasking and multi-cultural environment
 </li>
 <li>
 Self-motivation
 </li>
 <li>
 Flexibility
 
 
 </li>
 </ul>
 
 BACKGROUND
 
 
 
 <ul>
 <li>
 Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel
 </li>
 <li>
 Experience from a international hotel brand is an advantage
 </li>
 <li>
 Proficiency in Opera Cloud
 </li>
 <li>
 Language requirement:&hellip;&hellip;..(Basic / conversational / professional / native)
 </li>
 <li>
 Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)
 </li>
 <li>
 Diploma or vocational training in hospitality is an advantage
 </li>
 </ul>
</div>

Executive Housekeeper

Accor

<div>Company Description 
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region. 
Job Description 
How your day looks like:<ul><li>
Be responsible for spa treatment consultations and identification of possible contraindications.</li><li>
Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.</li><li>
Be responsible for after care advice for the member of guest</li><li>
Be responsible for achieving retail sales</li><li>
Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene</li><li>
Ensure that all equipment is serviced as part of a preventative maintenance program</li><li>
Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products</li><li>
Assist during spa promotions and events</li><li>
Assist with marketing and public relations</li><li>
Have complete knowledge and understanding of all services and products offered</li><li>
Uphold the standards of sanitation and sterilization as directed by law and the spa&rsquo;s policies and procedures</li><li>
Perform prep work, properly clean and restock room as required</li><li>
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available</li><li>
Handle guests&rsquo; questions and concerns professionally and courteously</li><li>
Possess the ability to work without direct supervision</li><li>
Assist in all areas of spa operation as requested by management</li><li>
Communicate to management any and all occurrences involving staff or guests in the spa that require attention</li><li>
Ensure correct records are kept for member and guest visits, treatments and purchases</li><li>
Ensure correct information is recorded for stock control in accordance with the Senior Therapist</li><li>
Be responsible for treatment laundry stock inventory and security</li><li>
Ensure that all potential and real hazards are reported immediately and rectified</li><li>
Ensure that all staff within the department works in a manner, unlikely to give risk of harm or injury to themselves or others.</li></ul>
SPA &amp; RETAIL SALES<ul><li>
Responsible for achieving retail sales targets as set by the Director of Spa.</li><li>
Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.</li><li>
Participate in standard operating procedures for ESPA' s Active Retail.</li><li>
Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.</li><li>
Participate in demonstrations / events as required.</li><li>
Ensure that daily sales figures are accurately recorded.</li><li>
Assist Assistant Spa manager in monitoring therapist targets and provide motivation and training where necessary.</li></ul>
TREATMENT STANDARDS / OPERATIONS<ul><li>
Perform all treatments to an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client's specific needs.</li><li>
Update own knowledge of products and treatment brand standards, outside of formal training by ESPA.</li><li>
Carry out an in-dept consultation with each client prior to treatment, ensuring medical history and concerns are identified.</li><li>
Perform treatments for VIP's and journalists as required and to the highest standard.</li><li>
Performing opening and closing procedures; Reporting maintenance issues.</li><li>
Support Assistant Spa manager by helping with stock control, stock takes and orders as requested.</li><li>
Provide a warm welcome to clientele whilst striving to provide outstanding service.</li><li>
Maintain the highest standard of quest service by following ESPA protocols and displaying genuine care and attention to detail.</li><li>
Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.</li><li>
Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.</li><li>
Report any guest complaints to the Director of Spa or Duty Manager.</li></ul></div>

Senior Spa Therapist

Hilton

<div>Guest Relation Agent | Hilton Salwa
A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing?
As Guest Relations Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Relations Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for?
Guest Relations Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul> 
 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relation Agent | Hilton Salwa

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Works independent and liaises with shared services teams on a daily basis when applicable. Attending of daily operational briefings and meetings.
 </li>
 <li>
 Manage rotational or periodic cleaning programs and regular inspections of suites, rooms and adjoining public areas.
 </li>
 <li>
 Check suites after supervisor and attendant and provide performance feedback and corrections to ensure all standards are met. This spot check may either be following a routine check out suite cleaning, in house guest suite cleaning or turn down service.
 </li>
 <li>
 Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check.
 </li>
 <li>
 Liaise with Front Office for special requests.
 </li>
 <li>
 Maximize suite inspection productivity to enhance high standards of cleanliness and minimize outstanding defects and repairs.
 </li>
 <li>
 Issue a weekly action item list with outstanding defects and cleanliness matters for faster follow up by respective departments.
 </li>
 <li>
 Ensure clean, safe and pleasing environment for guests within suites and adjoining public areas.
 </li>
 <li>
 Escalate, establish with the assistant Director HK, implement and monitor the maintenance and repair program of guest suites and adjoining public areas. Ensure that repair requests are being processed and monitor response times. This includes the daily monitoring of suites as those have to be kept to a minimum.
 </li>
 <li>
 Follow and escalate energy conservation procedures for guest suites and public areas in conjunction with Chief Engineer.
 </li>
 <li>
 Liaise to monitor and control inventories, consumption and wastage of equipment, guest supplies, cleaning supplies and linen supplies. Anticipate revenue/cost problems within areas of responsibility.
 </li>
 <li>
 Recommend the timely replacement of guest suite and public area supplies and equipment.
 </li>
 <li>
 Assist the Assistant Director of Rooms in the annual budget preparations.
 </li>
 <li>
 Maintains a positive, cooperative work environment between/with all related departments and management. Leads by example.
 </li>
 <li>
 Assist in training of team members pertaining to equipment handling, cleaning techniques and chemical use.
 </li>
 <li>
 Maintain close liaison with all departments to have a good understanding of other departments&rsquo; operational flows.
 </li>
 <li>
 Personally, demonstrate a commitment to guest service by responding promptly to any guest needs with an interest and concern in satisfying every guest and internal customer.
 </li>
 <li>
 Anticipate guest needs, respond promptly and acknowledge all guest, maintain positive guest relations and ensure guest satisfaction at all times.
 </li>
 <li>
 Propose and initiate new services and products for our guests when approved.
 </li>
 <li>
 Keep informed of new techniques and trend all time.
 </li>
 <li>
 Develop and demonstrate his/her creativity at all time.
 </li>
 <li>
 Respect the privacy of personal guests&rsquo; information.
 </li>
 <li>
 Share experience and best practice.
 </li>
 <li>
 Never request favors/tips from guest.
 </li>
 <li>
 Perform any other reasonable duties as required by the department head from time to time.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Postgraduate qualification in Hotel Management with a diploma or equivalent certification.
 </li>
 <li>
 Minimum 4 years of experience in a similar role.
 </li>
 <li>
 Strong proficiency in Microsoft Office, particularly Excel and Word, with good computer and account skills.
 </li>
 <li>
 Sound knowledge of business practices, people management, and hotel standards (FLHSS, Raffles &amp; Fairmont values).
 </li>
 <li>
 Excellent English communication skills, professional appearance, and positive attitude.
 </li>
 <li>
 Strong management, multitasking, and teamwork abilities in a fast-paced environment.
 </li>
 <li>
 Knowledge of floral decoration, materials, fabrics, flooring, and current trends/techniques.
 </li>
 <li>
 Ability to interact with guests respectfully and efficiently, with strong attention to safety.
 </li>
 <li>
 Physically able to work across hotel areas, use office equipment, and respond to visual and auditory cues.
 </li>
 </ul>
</div>

Assistant Housekeeping Manager

Marriott International

<div>Additional Information 
Job Number26021155 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe St. Regis Marsa Arabia Island The Pearl Qatar, The Pearl Island, Doha, Qatar, Qatar, 14875 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Restaurant Manager

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 Assist the Management team in ensuring that the restaurant is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests&rsquo; expectations at all times. Ensuring the smooth running of the restaurant during their shifts with team leaders and waiters. Lead the team, ensuring every associate performs up to expectations and job requirements. Manage guest relations, handle complaints, and turn them into repeat business. The goal is to maintain efficiency during service through planning, preparation, adapting to the needs of the moment and through excellence of knowledge. We aim to achieve these goals through; thorough training, strong associate support, teamwork, and feedback.&nbsp;
 
 
 
 Essential Duties and Responsibilities
 
 
 
 Guest satisfaction
 
 <ul>
 <li>
 Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
 </li>
 <li>
 Ensures that associates also provide excellent service to internal customers in other divisions as appropriate.
 </li>
 <li>
 Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary.
 </li>
 <li>
 Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 
 </li>
 </ul>
 
 Operations
 
 <ul>
 <li>
 Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
 </li>
 <li>
 Ensure high standards of personal presentation and grooming.
 </li>
 <li>
 Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.
 </li>
 <li>
 Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent &amp; Culture
 </li>
 <li>
 Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
 </li>
 <li>
 Respond to changes in the food and beverage function as dictated by the industry, company, and hotel.
 </li>
 <li>
 To have a full working knowledge of the restaurant floor plans and layout of all F&amp;B offers.
 </li>
 <li>
 Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
 </li>
 <li>
 Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests.
 </li>
 <li>
 Micros, Open Table &amp; all other systems as required. Establish rapport with guests in a professional manner.
 </li>
 <li>
 Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
 </li>
 <li>
 Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in-house database.
 </li>
 <li>
 Ensure all associates are following the Order of Service and Standard Operating Procedures at all times.
 </li>
 <li>
 Mentor associates as requested to by management, following all correct training procedures and standards.
 </li>
 <li>
 Monitor associate development at the bar identifying training needs and any areas of concern.
 </li>
 <li>
 Report for duty on time and prepared for the shift. Adhere to agreed break times.
 </li>
 <li>
 Ensure the correct opening procedures are followed by all associates.
 </li>
 <li>
 Read all relevant emails/messages ensuring all necessary information is communicated to all associates accordingly.
 </li>
 <li>
 Ensure that all stations are equipped with sufficient clean, polished cutlery / plates and other service wear for each meal period. Ensure all tables are laid in accordance with the SOP.
 </li>
 <li>
 Engage with and contribute to service briefings.
 </li>
 <li>
 Take instruction from the manager, anticipate their requirements.
 </li>
 <li>
 Control and manage the section in the restaurant whilst adhering to the Brand Standards Check list (a combination of LQA, Forbes and Rosewood Hotels &amp; Reports Global Standards)
 </li>
 <li>
 Take and process orders, serve and clear food, relay tables, troubleshoot where necessary.
 </li>
 <li>
 Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers.
 </li>
 <li>
 Ensure that individual Mise en Place for each order is known and placed on the table.
 </li>
 <li>
 Oversee and direct the team leaders and waiters in the station at all times, provide guidance and support.
 </li>
 <li>
 Communicate guest preferences to reception team in order to build guest profiles.
 </li>
 <li>
 React promptly and deal with any issues, complaints, breakages &amp; spillages.
 </li>
 <li>
 Communicate any issues to management promptly.
 </li>
 <li>
 Ensure a high level of cleanliness is maintained throughout the restaurant.
 </li>
 <li>
 Provide accurate discount and void reconciliations, following correct cashing up procedure.
 </li>
 <li>
 Ensure that the correct closing procedures are followed by all departments.
 </li>
 <li>
 Ensure that all checklists are completed correctly and honestly.
 </li>
 <li>
 Assist the restaurant manager to achieve the monthly and annual target and the restaurant&rsquo;s revenue.
 </li>
 <li>
 Be a hands-on supervisor and is present at all times in the restaurant, particularly during busy periods.
 </li>
 <li>
 Oversee the punctuality and appearance of all food and beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
 
 </li>
 </ul>
 
 Customers
 
 <ul>
 <li>
 Ensure the customers experience is one to remember. Provide a professional &amp; efficient standard of service.
 </li>
 <li>
 Maintain a high-profile during service whilst being polite and helpful.
 </li>
 <li>
 Promote and establish a regular customer base, remember their likes and dislikes.
 </li>
 <li>
 Smile and maintain eye contact with guests. Provide prompt, unobtrusive, attentive service.
 </li>
 <li>
 Maintenance of tables to ensure the highest standard of hospitality.
 </li>
 <li>
 Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform &amp; maintain a high standard of personal hygiene.
 
 </li>
 </ul>
 
 Service
 
 <ul>
 <li>
 Ensure staffing levels are correct. Coordinate with Assistant Manager and Manager to ensure adequate staffing for the service &amp; larger parties. Adhere to agreed break times.
 </li>
 <li>
 Ensure associates are fully trained with opening, during &amp; closing bar procedures.
 </li>
 <li>
 Ensure associates are updated daily with requirements &amp; provide suitable instruction.
 </li>
 <li>
 Ensure all MEP requirements have been met prior to service.
 </li>
 <li>
 Ensure the working environment remains clean &amp; tidy &amp; cleaning schedules adhered to at all times.&nbsp;
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
 </li>
 <li>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
 </li>
 <li>
 Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
 </li>
 <li>
 Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
 </li>
 <li>
 Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.&nbsp;
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.&nbsp;
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant, or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Other
 
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
</div>

Restaurant Supervisor

Explore 696+ Assistant guest relations manager in Doha this March. Find roles across top companies and apply now to boost your career.