finance manager

administrative assistant

operations manager

accounts assistant

business office manager

office manager

QAFCO (Qatar Fertiliser Company)

<div>
 
 
 
 Job Summary:
 
 
 
 
 The Digital Office Manager holds a pivotal role in steering the organization's digital evolution. As the strategic leader overseeing digital initiatives, you will be at the forefront of innovation, responsible for driving the entire lifecycle of digital projects, from conception to realization.
 
 
 
 
 
 The Digital Office Manager reporting directly to the Chief Technical Officer (CTO) and collaborate closely with key stakeholders across the business to understand the intricacies of operational challenges. The primary focus will be on identifying emerging technologies and cutting-edge processes and orchestrating their seamless integration into our business operations.
 
 
 
 
 
 The Digital Office Manager will serve as the connection between conceptualizing transformative ideas and executing practical solutions. The mission is not only to keep a vigilant eye on the technological landscape but also to align these advancements with our organizational goals. By leveraging your expertise, the role holder will contribute to the development and implementation of innovative strategies that drive our digital transformation agenda forward.
 
 
 
 
 
 The role demands a visionary mindset and a proactive approach to problem-solving. The Digital Office Manager will be instrumental in shaping and executing our digital strategy, ensuring that each digital engagement is finely tuned to meet our business objectives. The impact will extend beyond traditional boundaries by guiding the team in harnessing the power of digital technologies to address complex challenges and optimize operational efficiency.
 
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 <ul>
 <li>
 To ensure interpreting the digital strategy and to identify innovative solutions supporting strategy implementation.
 </li>
 <li>
 Drive QAFCO's digital vision and strategy definition, acting as the steward for the digital initiatives' roadmap across the organization.
 </li>
 <li>
 Identify and ideate digital business opportunities across the value chain, based on strategic and operational challenges or threats observed within the organization.
 </li>
 <li>
 Oversee the development of an integrated digital budget and spend plan across relevant QAFCO functions, ensuring alignment with strategic objectives.
 </li>
 <li>
 Identify synergies for developing and implementing digital solutions, collaborating with respective owners to ensure cohesive integration.
 </li>
 <li>
 Review digital value realization (i.e., ROI) across functions, ensuring that digital investments align with business objectives and deliver tangible outcomes.
 </li>
 <li>
 Develop relevant digital expertise through a Center of Excellence model, tailored to meet evolving business needs and technological advancements.
 </li>
 <li>
 Oversee the digital use case lifecycle delivery, from design and prototyping to full-scale roll-out, ensuring seamless execution and integration into existing processes.
 </li>
 <li>
 Lead and oversee the development of sustainable partnerships with local and global innovation ecosystems, fostering collaboration and driving digital innovation within QAFCO.
 </li>
 <li>
 Act as the single point of contact and key advisor to relevant QAFCO executives for digital topics and the future of the business, providing strategic guidance and insights.
 </li>
 <li>
 Act as the face of QAFCO in local and global digital and innovation events, seminars, and associations, representing the organization and fostering relationships with key stakeholders in the digital ecosystem.
 </li>
 <li>
 Interpret the digital strategy and identify innovative solutions supporting strategy implementation.
 </li>
 <li>
 Manage and evaluate the portfolio/pipeline of innovative ideas collected from across the company.
 </li>
 <li>
 Work closely with relevant business stakeholders to understand operational challenges or threats.
 </li>
 <li>
 Lead teams to build and implement digital products, tracking implementation progress and ensuring alignment with business and IT.
 </li>
 <li>
 Monitor the implementation of the digital strategy and roadmap, identifying risks, issues, and challenges, and seeking mitigation measures.
 </li>
 <li>
 Lead the ideation program to identify digital opportunities, ensuring compliance with relevant quality, health, safety, and environmental management procedures and controls.
 </li>
 </ul>
 
 
 
 
 
 
 Desired Candidate Profile:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in relevant field.
 </li>
 <li>
 Minimum of 10 years of relevant professional experience in digital implementation, innovation, or a related field, with minimum 5 years in a managerial role, preferably within the Oil &amp; Gas or Petrochemical Industry.
 </li>
 <li>
 Certifications in project management, such as PMP (Project Management Professional) would be added as an advantage.
 </li>
 </ul>
</div>

Digital Office Manager

Venture Gulf Engineering W.L.L

About the RoleWe are looking for an organized, proactive, and detail-oriented Office Manager &amp; Executive Assistant to serve as the backbone of our workplace operations and a strategic partner to our leadership team.In this dual role, you will seamlessly balance seamless administrative support for senior leadership with managing our day-to-day office environment. The ideal candidate thrives in a dynamic environment, anticipates needs before they arise, communicates clearly across all levels, and takes pride in fostering a welcoming, efficient workplace.Key ResponsibilitiesExecutive Support (approx. 50%)<ul><li>Calendar &amp; Schedule Management: Maintain complex executive calendars, resolving scheduling conflicts proactively and ensuring meetings run on time.</li><li>Travel &amp; Expense Coordination: Plan end-to-end travel itineraries (flights, hotels, ground transit) and prepare timely expense reports.</li><li>Communication &amp; Gatekeeping: Screen incoming calls, manage email correspondence as needed, and act as a professional liaison between leadership, staff, and external partners.</li><li>Meeting Prep &amp; Follow-ups: Draft agendas, compile meeting decks, record meeting minutes, and track action items to completion.</li><li>Special Projects: Assist with ad-hoc projects, research, and board meeting logistics.</li></ul>Office Management &amp; Operations (approx. 50%)<ul><li>Office Environment: Maintain a clean, welcoming, and well-organized office environment, ensuring supplies, equipment, and kitchen amenities are stocked.</li><li>Vendor &amp; Visitor Management: Serve as the primary contact for property management, IT support, maintenance, cleaners, and office vendors. Warmly welcome guests and clients.</li><li>Event Planning: Coordinate company-wide events, team outings, lunches, celebrations, and offsite meetings.</li><li>Administrative Systems: Oversee incoming/outgoing mail, maintain digital filing systems, and optimize office administrative processes for maximum efficiency.</li><li>Budgeting &amp; Invoicing: Assist with office budget tracking, invoice processing, and purchasing reconciliation.</li></ul>Qualifications &amp; Skills Requirements<ul><li>Experience: 3+ years of experience in an administrative support role, with experience managing executive calendars or office operations.</li><li>Tech Savvy: Proficiency with standard workplace tools (G Suite / Microsoft 365, Slack, Zoom) and expense management tools (e.g., Concur, Expensify).</li><li>Communication: Exceptional written and verbal communication skills with a customer-service mindset.</li><li>Organization: Superior time management, multitasking, and organizational skills with sharp attention to detail.</li><li>Discretion: Proven ability to handle sensitive and confidential business information with high integrity.</li></ul>Work Location: In person

Executive Assistant & Office Manager

RAFMOH GROUP

Bullion Dealer &amp; Office ManagerLocation: Doha, QatarIndustry: Precious Metals / Gold Bullion TradingAbout the RoleWe are seeking an experienced and results-driven Bullion Dealer &amp; Office Manager to oversee bullion trading activities, manage key B2B client relationships, and handle day-to-day office and store operations in Doha, Qatar. The ideal candidate will have strong experience in gold bullion trading, precious metals import/export procedures, and team management.Key ResponsibilitiesBullion Trading &amp; Sales Develop and maintain relationships with B2B clients, wholesalers, traders, and institutional buyers. Execute gold bullion sales and trading transactions in line with company policies. Negotiate and close bullion deals while ensuring profitability and customer satisfaction. Expand the company's client base through active business development and networking. Import &amp; Export Operations Manage the import and export processes for gold and other precious metals. Ensure compliance with Qatar customs regulations, trade requirements, and documentation procedures. Coordinate with logistics providers, customs agents, refineries, suppliers, and relevant authorities. Monitor shipment schedules and maintain accurate records of all transactions. Handle all documentation related to precious metals imports, exports, and cross-border trade activities. Office &amp; Store Management Oversee daily office and bullion store operations. Ensure proper inventory control, stock reconciliation, and security procedures. Maintain operational efficiency and compliance with company standards. Coordinate administrative activities and support senior management. Ensure the showroom and office environment are maintained to professional standards. Team Leadership Supervise and manage a team of up to 5 employees. Allocate tasks, monitor performance, and ensure smooth workflow. Provide training, guidance, and support to team members when required. Foster a professional and customer-focused working environment. Reporting &amp; Administration Prepare sales, inventory, and operational reports. Maintain accurate records of transactions, client interactions, and compliance documentation. Support management with business development activities and operational planning.Candidate Requirements Essential Qualifications Male candidate. 2&ndash;5 years of experience in Gold Bullion Trading, Gold Bullion Sales, and B2B Precious Metals Trading. Proven experience dealing with wholesalers, traders, refineries, and B2B clients within the precious metals industry.Strong knowledge of Qatar import and export regulations. Hands-on experience in precious metals import and export operations.Experience managing and supervising a team of up to 5 employees. Strong organizational, leadership, and operational management skills.Excellent communication, negotiation, and client relationship management abilities. Proficiency in Microsoft Office applications.Preferred Qualifications Experience using Suntech ERP or similar software used in the precious metals industry. Qatar Driving License.Existing network within the Qatar gold and precious metals market. Experience working with refineries, bullion dealers, bullion trading companies, or precious metals wholesalers.Work Location: In person

Bullion Dealer & Office Manager

Al Emadi Stones

<div>
 
 
 Job Summary:
 
 
 
 The Technical Office Manager plays a critical role in bridging the gap between the client, design, fabrication and installation teams. Oversees the daily technical and administrative operations of our marble business, ensuring projects move smoothly from initial estimation, material selection, shop-drawings drafting to fabrication and final installation. Should combine strong office management skills with a deep understanding of natural stone production processes, CAD drawing, project management, along with very good communication skills to manage the stakeholders. (Client, Production, installation &amp; Admin)
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Technical Leadership &amp; Coordination:
 
 
 <ul>
 <li>
 Manage the Drafting/Estimating Team: Oversee the team responsible for creating Shop Drawings, CAD designs, and technical specifications for marble cutting and CNC machining.
 </li>
 <li>
 Project Management: Track project timelines from initial field templating to final site installation, ensuring all departments stay on schedule.
 </li>
 <li>
 Quality Assurance: Review technical drawings and specifications against client requirements to ensure accuracy before slabs are sent to the fabrication floor.
 </li>
 <li>
 Technical Problem Solving: Act as the main point of contact for resolving technical discrepancies between architects, designers, installation teams, and the fabrication shop.
 </li>
 </ul>
 
 
 
 
 
 Inventory &amp; Supply Chain operations:
 
 
 <ul>
 <li>
 Material Management: Oversee the purchasing and inventory management of stone slabs &amp; blocks.
 </li>
 </ul>
 
 
 
 
 
 Office Management &amp; Administration:
 
 
 <ul>
 <li>
 Workflow Optimization: Develop and implement streamlined procedures for filing, project documentation, scheduling, and office workflows.
 </li>
 <li>
 Financial Support: Responsible of managing budgets, processing invoices, overseeing job costing, and handling customer billing.
 </li>
 <li>
 Team Supervision: Supervise administrative staff, manage office schedules, and assist HR with onboarding new employees
 </li>
 </ul>
 
 
 
 
 
 Tender &amp; Estimation:
 
 
 <ul>
 <li>
 Maintaining an updated tenders-Log with estimated submission date (Reasonable &amp; within time frame) along with communication of the same with sales team / client.
 </li>
 <li>
 Opening and briefing of Packages (RFQs)
 </li>
 <li>
 Responsibility of BOQ creation and accuracy to the scope. (If In-house)
 </li>
 <li>
 Price breakdown of each Item to set budgets for each activity. (Creation of project Brief with detailed budgeting for each assigned project)
 </li>
 <li>
 Selection of material that is suitable and can meet project needs. (If not specified)
 </li>
 <li>
 Cross-checking of material that is specified, suitability to the scope along with compliance to project spec`s with production &amp; Warehouse teams. (Proposal of suitable alternative material &amp; assumption of possible VEs)
 </li>
 <li>
 Maintain an updated material price list for the raw material in coordination with the procurement team.
 </li>
 <li>
 Pricing of related Vos, if any.
 </li>
 <li>
 Issuance of Price Quotations with the agreed general terms &amp; conditions. (Mentioning an approximate / estimated duration of completion)
 </li>
 <li>
 Prepare related weekly/monthly reports &amp; dash-boards to show progress.
 </li>
 <li>
 Coordination with all departments for actual updates to be reflected on cost in pricing new packages.
 </li>
 </ul>
 
 
 
 
 
 Engineering works:
 
 
 <ul>
 <li>
 Issuance and approval of [PQD, MARs, MS, Test Reports, Structure calculation reports, VOs, Notices, document submittals &hellip; etc.]
 </li>
 <li>
 Drafting &amp; approval of Work-shop &amp; as-built drawings sketches / proposals &amp; presentations.
 </li>
 <li>
 Issuance of cutting lists, Job-orders with all related detail sketches for production.
 </li>
 <li>
 Material selection (jointly with warehouse &amp; factory Manager)
 </li>
 <li>
 Issuance of required material requisitions.
 </li>
 <li>
 Issuance of notice of Vos.
 </li>
 <li>
 Technical coordination between site, factory &amp; accounting teams.
 </li>
 <li>
 Follow-up with 3rd partie`s (Out sourced resources):
 </li>
 <li>
 Test reports [ With QA/QC team]
 </li>
 <li>
 Structure calculations - Accessories suppliers [With Procurement team]
 </li>
 <li>
 Scheduling of awarded as well as pre-awarded projects in coordination with all related departments in tender stage.
 </li>
 <li>
 Development of unique design patterns for the re-use of wastage and existing stocks.
 </li>
 <li>
 Continuous development and renewal of show-room designs in coordination with sales and production teams.
 </li>
 </ul>
 
 
 
 
 
 QS Tasks:
 
 
 <ul>
 <li>
 Opening and briefing of Packages (RFQs)
 </li>
 <li>
 Responsibility of BOQ creation and accuracy to the scope. (If In-house)
 </li>
 <li>
 Detection and flagging to possibility of Vos &amp; Claims.
 </li>
 <li>
 Closure of Vos.
 </li>
 <li>
 Actual site survey and compliance to drawings.
 </li>
 <li>
 Issuance of IPCs to clients.
 </li>
 <li>
 Issuance of IPCs. Of sub-contractors.
 </li>
 </ul>
 
 
 
 
 
 KPIs:
 
 
 <ul>
 <li>
 Reduction of the lead-time for every package than the planned release date.
 </li>
 <li>
 Accuracy of pricing VS market prices.
 </li>
 <li>
 Qty of awarded packages VS released &amp; received
 </li>
 <li>
 Actual cost of each item VS budget.
 </li>
 <li>
 Accuracy of item description in BOQ creation to the actual
 </li>
 <li>
 Accuracy of actual take-off VS actual Qtys.
 </li>
 <li>
 Speed of Invoice submission and closure (getting approval) VS planned time frame.
 </li>
 <li>
 Speed of getting approvals on all technical submittals (on Revision basis)
 </li>
 <li>
 Accuracy and efficiency of drawings and details with the site conditions.
 </li>
 <li>
 Smooth technical coordination between Factory and site.
 </li>
 <li>
 Speed of orders processing and release from contract signature.
 </li>
 <li>
 Accuracy of As-built drawings to actual site conditions.
 </li>
 <li>
 Customer feedback on response to modifications, change &amp; Variation orders.
 </li>
 </ul>
</div>

Technical Manager

Avian Global Immigration

JOB DESCRIPTION &ndash; FLOOR IN-CHARGEDepartment: Operations &amp; Administration Industry: Immigration Consultancy Reports To: Management / Director Location: Office-BasedPosition OverviewThe Floor In-Charge is responsible for the overall day-to-day coordination, supervision, and smooth functioning of the office floor. This role requires a highly responsible, organized, and proactive individual who can manage staff, monitor daily activities, assist with documentation and visa processing, coordinate with the sales and accounts departments, resolve client concerns, and ensure that all office operations are conducted efficiently and professionally.The Floor In-Charge will act as the primary point of coordination between management and employees and will be responsible for ensuring that the team remains productive, disciplined, organized, and focused on achieving company objectives.Key Responsibilities1. Team Supervision &amp; Floor Management<ul><li>Supervise and monitor the daily activities and performance of all staff members on the office floor.</li><li>Ensure that employees are present, punctual, productive, and actively engaged in their assigned responsibilities.</li><li>Maintain discipline, professionalism, and a positive working environment within the office.</li><li>Monitor staff attendance, breaks, daily activities, and overall productivity.</li><li>Ensure that employees follow company policies, procedures, pricing structures, and operational guidelines.</li><li>Push and motivate the team to remain focused on their daily responsibilities, sales activities, follow-ups, collections, and assigned targets.</li><li>Identify performance issues and report them to management promptly.</li><li>Ensure that tasks assigned by management are completed within the required deadlines.</li><li>Conduct regular follow-ups with team members regarding pending work and outstanding tasks.</li><li>Coordinate between different departments to ensure smooth workflow and timely completion of work.</li></ul>2. Sales Team Coordination &amp; Reporting<ul><li>Coordinate closely with the sales team regarding daily and monthly sales performance.</li><li>Collect, verify, and maintain daily sales and revenue reports.</li><li>Monitor registrations, payments, collections, pending balances, and sales performance.</li><li>Follow up with sales consultants regarding pending client payments and registrations.</li><li>Ensure that sales staff are actively following up with clients and working toward achieving their assigned targets.</li><li>Coordinate with management regarding sales performance, revenue generation, and team progress.</li><li>Assist in preparing daily, weekly, and monthly sales reports.</li><li>Ensure that client information and sales data are accurately entered and updated in the company's systems and master sheets.</li></ul>3. Documentation &amp; Data Entry<ul><li>Assist with preparing, organizing, reviewing, and maintaining client documentation.</li><li>Perform accurate data entry for client applications and company records.</li><li>Ensure that client files and records are complete, properly updated, and organized.</li><li>Verify that required documents have been received from clients.</li><li>Follow up with relevant staff members regarding missing or incomplete documents.</li><li>Maintain accurate digital and physical records of client applications and documentation.</li><li>Assist with preparing documents required for visa, work permit, immigration, and embassy submissions.</li><li>Ensure that documents are properly scanned, printed, copied, filed, and maintained.</li></ul>4. Visa Processing &amp; Embassy Submission Assistance<ul><li>Assist the processing team with visa and immigration application documentation.</li><li>Coordinate the preparation of client files for embassy and visa application submissions.</li><li>Assist with checking documents before submission to ensure that all required paperwork is available.</li><li>Coordinate with clients regarding missing documents and submission requirements.</li><li>Assist in arranging and tracking embassy, visa center, and relevant authority submissions.</li><li>Maintain records of submitted applications and monitor pending cases.</li><li>Coordinate with internal teams and external partners regarding application progress and document requirements.</li><li>Ensure that all submissions and documentation are handled professionally and within required timelines.</li></ul>5. Accounts &amp; Payment-Related Support<ul><li>Assist the accounts department with day-to-day administrative and operational tasks.</li><li>Maintain records of client payments, registrations, outstanding balances, and collections.</li><li>Coordinate with the sales team and accounts department to ensure payment information is properly updated.</li><li>Assist in tracking pending payments and follow up with responsible team members.</li><li>Support the preparation of payment reports and financial records as required by management.</li><li>Ensure that all payment-related documentation is properly filed and maintained.</li><li>Immediately report any discrepancies or issues related to client payments or financial records to management or the accounts department.</li></ul>6. Client Problem Resolution &amp; Customer Support<ul><li>Act as a point of escalation for client concerns, complaints, and operational issues.</li><li>Handle client problems professionally and attempt to resolve issues within company policies and procedures.</li><li>Coordinate with the relevant department or management when a client issue requires further intervention.</li><li>Ensure that client concerns are followed up on and resolved in a timely manner.</li><li>Maintain professional communication with clients and ensure that they receive accurate information.</li><li>Assist clients with general inquiries related to their applications, documentation, processing, and submissions.</li><li>Ensure that sensitive or serious client complaints are immediately reported to management.</li></ul>7. Filing &amp; Office Organization<ul><li>Maintain proper physical and digital filing systems for all company and client records.</li><li>Ensure that client files are properly labeled, organized, and easily accessible.</li><li>Maintain confidentiality and security of client and company documents.</li><li>Ensure that the office floor, workstations, reception area, and common areas remain clean, organized, and professional.</li><li>Monitor office supplies and report requirements to management.</li><li>Ensure that documents, files, stationery, and other office materials are properly stored and organized.</li><li>Maintain overall order and discipline within the office.</li></ul>8. Administrative &amp; Operational Support<ul><li>Assist management with day-to-day office operations and administrative requirements.</li><li>Coordinate tasks between sales, processing, accounts, administration, and management.</li><li>Assist in preparing internal reports, spreadsheets, trackers, and operational records.</li><li>Monitor pending tasks and ensure that responsible employees complete them on time.</li><li>Handle urgent operational matters and coordinate solutions where necessary.</li><li>Support management in implementing new procedures, policies, and operational systems.</li><li>Perform additional administrative and operational duties assigned by management.</li></ul>Key Performance ExpectationsThe Floor In-Charge is expected to:<ul><li>Maintain complete control and coordination of daily office operations.</li><li>Ensure maximum productivity and discipline among team members.</li><li>Keep management updated regarding staff performance, client issues, sales performance, collections, and operational matters.</li><li>Ensure that no important client matter, document, payment, or task is overlooked.</li><li>Maintain accurate records and organized filing systems.</li><li>Ensure timely coordination of visa applications and embassy submissions.</li><li>Support the sales team in achieving revenue and collection targets.</li><li>Ensure that all employees remain active, focused, and productive during working hours.</li><li>Take immediate action on pending tasks and escalate serious issues to management.</li><li>Maintain a professional, organized, and efficient office environment at all times.</li></ul>Required Skills &amp; Qualifications<ul><li>Previous experience in immigration consultancy, visa processing, recruitment, administration, or a similar industry is preferred.</li><li>Strong team management and leadership skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Good knowledge of documentation, filing, and data entry.</li><li>Ability to coordinate with sales, accounts, processing, and management teams.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle client complaints and resolve operational issues professionally.</li><li>Good knowledge of Microsoft Office, Excel, email, and data management systems.</li><li>Strong attention to detail and accuracy.</li><li>Ability to work under pressure and meet deadlines.</li><li>Proactive, responsible, disciplined, and highly organized.</li><li>Ability to take ownership of tasks and ensure completion without constant supervision.</li></ul>Authority &amp; ResponsibilityThe Floor In-Charge is expected to take ownership of the overall daily functioning of the office floor and ensure that employees remain productive and operational activities are completed efficiently. The position requires proactive supervision, regular follow-up, and immediate escalation of serious issues to management.The Floor In-Charge must ensure that all activities are carried out according to company policies and must not independently make unauthorized commitments to clients, change company pricing, approve refunds, or alter immigration/visa procedures without management approval.Overall Objective: To ensure the office operates smoothly, efficiently, and professionally while maintaining strong team productivity, organized documentation, accurate reporting, effective client service, timely visa processing, and proper coordination between all departments.Pay: From QAR3,000.00 per monthWork Location: In person

Accountant cum Floor supervisor

Accor

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Supervise daily front office operations, ensuring smooth check-in/check-out processes
 </li>
 <li>
 Lead and motivate the front desk team to maintain high service standards
 </li>
 <li>
 Handle guest inquiries, concerns, and special requests professionally and promptly
 </li>
 <li>
 Coordinate with other departments to ensure guest satisfaction
 </li>
 <li>
 Monitor room availability and assist with reservations when needed
 </li>
 <li>
 Train new team members and support ongoing development
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and brand standards
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in a front office, preferably in a supervisory capacity
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to lead a team and handle guest interactions with confidence and empathy
 </li>
 <li>
 Opera system experience
 </li>
 <li>
 Problem-solving mindset and attention to detail
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Welcomer Supervisor (Front Office)

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
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Store Director

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