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operations manager

Basmat Sama Food Trading

Job Description:We are seeking an experienced and results-driven Operations Manager to oversee daily administrative and operational activities within our FMCG distribution business. The ideal candidate will ensure smooth coordination between procurement, warehousing, logistics, sales support, and finance, while driving operational efficiency and cost control.Key Responsibilities.* Oversee day-to-day operational and administrative functions of the FMCG business* Manage warehouse operations, inventory control, and stock reconciliation* Supervise logistics planning, fleet coordination, and timely delivery execution* Coordinate with procurement for demand planning and stock availability* Ensure proper documentation, invoicing, LPO processing, and compliance procedures* Monitor operational KPIs including stock turnover, shrinkage, delivery timelines, and cost efficiency* Implement and improve SOPs for warehouse, distribution, and administrative workflows* Lead and supervise operations staff including warehouse, drivers, and admin team* Support sales team with stock availability, pricing coordination, and promotional execution* Ensure compliance with local regulations, safety standards, and company policies* Prepare operational reports and performance analysis for management reviewRequirements* Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field* Minimum 5&ndash;8 years of experience in FMCG operations or distribution management* Strong knowledge of inventory systems, ERP software, and logistics planning* Proven leadership and team management skills* Strong analytical, problem-solving, and decision-making abilities* Ability to work under pressure and manage multiple departments simultaneously* Experience in the Qatar/GCC FMCG market is preferredKey Competencies* Operational Efficiency &amp; Cost Control* Inventory &amp; Supply Chain Management* Administrative Coordination* Process Improvement* Team Leadership* Strategic PlanningKindly send your cv to: 33269824 / 51147453. If you are a hands-on operations professional with strong FMCG experience and a passion for driving efficiency, we invite you to apply and be part of our growing organization.Job Type: Full-time

Operations Manager – FMCG

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Maintain and enforcing quality customer service and resolving customer service complaints.</li><li>
Ensure stock levels and merchandising are accurate and consistent to avoid an OOS situation for the customer.</li></ul><div> 
</div><div>Sales:</div><ul><li>
Inspire the team in achieving operational KPI&rsquo;s and educate them on how operational KPIs will contribute towards commercial KPIs - create improvement plans to drive them.</li></ul> 
<div></div><ul><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Ensure adequate stock to drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Ensure adequate beauty tools to achieve the desired market share for services.</li></ul><ul><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising, other partners (shareholders, helpers, security), etc. according to Sephora standards.</li><li>
Contribute to the shop&rsquo;s projection of an excellent image through cleanliness and product restocking.</li><li>
Together with Customer Experience Manager and Store Director, encourage the
</li></ul><div>team to apply and follow established policies and procedures regarding store operations.
</div><ul><li>Elevate Cash Leaders to implement Sephora Attitude while making sure that operational tasks are aligned such as SBP, Mobile POS, Gift Wrapping, and engraving. Ensuring the BTG area is always kept well and merchandised as per Sephora standards.
</li><li>Implementing all the tools at POS.</li></ul><ul><li>
Adhere to Return items policy in accordance with audit procedure.
</li><li>PLVs and supply for the cash counter must be maintained weekly.
</li><li>Coordinate the excess stock to Supply Chain team.</li><li>
Cash operations should be executed as per Sephorapedia, while making sure that closing/opening procedures are in place and that discrepancies are reported.</li><li>
Ensure that cameras, cash detector, security tag, and sensormatic machines are working in all areas.
</li><li>Comply with company audit procedure.</li></ul><ul><li>
Shop floor, storage room, and shared drive all must be maintained as per Sephorapedia and BOM guidelines.</li><li>
Control and achieve stock variance tolerance.
</li><li>Daily/weekly/monthly/ and animation/maintenance checklists are maintained.</li><li>
Oversee Supplier invoices documentation.</li><li>
Inventory control reports maintenance on a weekly/monthly basis.</li><li>
All legal documentations must be available in store for random checks.</li><li>
Organizing all the physical documents related to cash audit counting 6 months.</li><li>
Coordinate with Category Managers and Supply Chain team to ensure stock levels are controlled.</li><li>
Inventory and stock management procedures must be maintained accurately.
</li><li>Manage a defined process in the storeroom for all returns/credits/transfers in accordance with Sephorapedia and audit guidelines.</li><li>
Maintain the storeroom and the allocation of space for stock as per the BOM.</li><li>
Liaise with Supply Chain to follow up on stock and deadlines whenever required.
</li><li>Maintain weekly report on negative stock counts.</li><li>
Ensure that core operations on SIM are organized as per business requirements and supplier invoices.</li></ul><div></div><div> 
People:</div> 
<div></div><ul><li>
Inspire the team on business strategy, vision and relevant information through animate briefings, coaching and training.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance. appreciate, recognize and celebrate each success.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Store Director for final validation according to business needs.</li><li>
Train existing and new team members on emergency situations (evacuation/safety).</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client need, etc.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging stock management knowledge.</li><li>
Ensure Security, Cleaning team, and Contractors are aligned with Sephora guidelines.</li><li>
Maintain a safe working environment for clients and team members.</li><li>
Identify and analyze Key Performance Indicators such as Conversion rate, Average Basket, Market Share, etc. and propose action plans accordingly.</li><li>
Contribute to all relevant business reports.
</li><li>Network with other stores and head office departments and take on area responsibilities.</li></ul><div></div><div> 
Store Operations:</div> 
<div></div><ul><li>
Ensure the maintenance of store, common areas and stock is as per Sephora requirement.
</li></ul><ul><li>Ensure that the store is checked regularly and if any maintenance needed, reaction is prompt and effective.
</li><li>All window installations, podiums, pop ups and animation permits must be requested and installed on time, while meeting the requirements set.</li><li>
Beauty Hub screens and visuals must be updated as per Marketing team requirements.</li><li>
Maintain a good relationship with all external contractor and counterparts.
</li><li>Organizing the back office as per new &ldquo;BOM&rdquo; guidelines.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Suppliers, Brand promoters/managers/trainers, Security, Cleaning team and Contractors.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 2 years&rsquo; experience in team and people management.</li><li>
Minimum 5 to 6 years&rsquo; experience in operations.</li><li>
Bachelor&rsquo;s degree.</li><li>
Intermediate product knowledge.</li><li>
Advanced knowledge in health and safety procedures.</li><li>
Advanced knowledge in operations.</li></ul><ul><li>
Programming knowledge and Oracle BI &amp; SIM knowledge is a plus.
</li><li>English &ndash; Advanced level, Arabic is a plus.</li><li>
Proficient in MS office.</li><li>
Knowledge of cash management principles and/or procedures.</li><li>
Problem solving and decision-making abilities.</li><li>
Ability to develop and manage teams and people.</li><li>
Organized, structured and process oriented.</li></ul> 
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Store Operations Manager

VOLUME CAFE

Job SummaryThe Operations Manager is responsible for overseeing the daily operations of F&amp;B outlets to ensure efficiency, profitability, and exceptional customer experience. The role focuses on optimizing processes, managing teams, controlling costs, and maintaining the highest standards of food quality, service, hygiene, and compliance.Key ResponsibilitiesOperational Management<ul><li>Oversee day-to-day operations across all outlets and production units.</li><li>Ensure smooth workflow, service excellence, and adherence to brand standards.</li><li>Monitor outlet performance and implement corrective actions when required.</li><li>Develop and enforce standard operating procedures (SOPs).</li></ul>Financial &amp; Cost Control<ul><li>Manage operational budgets and control food and labor costs.</li><li>Analyze sales reports, P&amp;L statements, and key performance indicators.</li><li>Implement cost-saving initiatives without compromising quality.</li><li>Ensure proper inventory management and waste control.</li></ul>Team Leadership<ul><li>Lead, coach, and develop outlet managers and staff.</li><li>Ensure proper manpower planning and scheduling.</li><li>Support HR in recruitment, training, and performance management.</li><li>Foster a positive, disciplined, and high-performance culture.</li></ul>Quality, Hygiene &amp; Compliance<ul><li>Ensure full compliance with food safety and hygiene standards.</li><li>Conduct regular inspections of outlets and accommodation if applicable.</li><li>Maintain municipality and regulatory compliance at all times.</li><li>Address customer complaints promptly and professionally.</li></ul>Customer Experience &amp; Brand Standards<ul><li>Ensure consistent delivery of excellent customer service.</li><li>Monitor customer feedback and implement improvement plans.</li><li>Support marketing initiatives and promotional campaigns.</li><li>Maintain brand image and operational consistency across locations.</li></ul>Reporting &amp; Coordination<ul><li>Prepare weekly and monthly operational reports.</li><li>Coordinate with Finance, HR, Procurement, and Marketing teams.</li><li>Report operational performance to senior management.</li><li>Support new outlet openings and expansion projects.</li></ul>Key Skills &amp; Competencies<ul><li>Strong leadership and team management</li><li>Excellent operational and business acumen</li><li>Financial analysis and cost control expertise</li><li>Problem-solving and decision-making skills</li><li>Strong communication and interpersonal skills</li><li>Knowledge of food safety standards (HACCP preferred)</li><li>Ability to work under pressure in a fast-paced environment</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, or related field</li><li>Minimum 5&ndash;8 years of experience in F&amp;B operations</li><li>Proven experience managing multiple outlets preferred</li><li>Strong knowledge of restaurant operations and compliance standards</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Current and Expected Salary</li><li>Are you able to join immediately</li><li>Do you have experience in fine dining restaurant</li></ul>Work Location: In person

Operations Manager-F&B

Al Sraiya Holding Group

Job Title: Operations ManagerJob Description:We are looking for an experienced and driven Security &amp; Cyber Systems Manager to lead our operations in a growing security company specializing in CCTV, cybersecurity systems, access control systems, alarm systems, and integrated surveillance solutions.Key Responsibilities:<ul><li>Oversee and direct all facets relating to the CCTV (operations, management, response and maintenance) across all facilities.</li><li>Investigate serious incidents and provide reports as needed</li><li>Motivate, coach, counsel and discipline all senior staff in the CCTV team in order to ensure that the team is developed and effective.</li><li>Manage staff including performance reviews time and attendance, workflow management and employee relations.</li><li>Monitor and evaluate the progress, performance, and productivity of the CCTV operations across all facilities.</li><li>Develop and implement security policies, protocols and procedures as needed.</li><li>Prepare integrated logistics plans, policies and procedures for maintenance support to the Client's security Department.</li><li>Conduct analysis of maintenance capabilities and requirements and make appropriate recommendations</li><li>Meet the levels of service, response times and service management procedures required to manage an effective maintenance capability.</li><li>Ensure that services are delivered to defined Service Level Agreements as defined in contract requirements.</li><li>Analyze and recommend optimal positioning of maintenance assets to support readiness and on-going contract maintenance requirements</li><li>Manage, track and resolve warranty issues including logistics related to equipment returns to manufacturers or vendors.</li><li>Prepare and present detail of service management, maintenance performance and capability of the maintenance organization.</li><li>Issue corrective maintenance status and preventative maintenance scheduling.</li><li>To monitor the quality of work of subordinates and peers to achieve performance excellence</li><li>Prepare and presents technical papers to Line I Senior Management from time to time to promote designs and/or strategies.</li><li>Check the adequacy of designs produced by others, to ensure fitness for purpose and technical quality, in terms of providing safe / environmentally acceptable facilities, in compliance with the</li><li>Codes, Standards, Principles, Practices and Specifications.</li><li>CCTV and Fire systems related experience must.</li><li>Projects and project through life cycle experiences</li><li>PMP or related certification is plus.</li><li>Quotation, LPO, Sales target knowledge must.</li><li>CCTV Server/ NVR knowledge</li><li>MOI SSD Regulations and documents, inspections.</li></ul>Requirements:<ul><li>10 years of experience in physical and cybersecurity systems (CCTV, cyber equipment)</li><li>Strong understanding of network security, firewalls, and cyber risk prevention tools.</li><li>Bachelor's degree in IT, Electronics, or a related field preferred</li></ul>Job Type: Full-timeExperience:<ul><li>Operations Manager: 5 years (Preferred)</li></ul>Work Location: In person

Operations Manager (CCTV & Cybersecurity Equipment's) And Fire Systems

HUMAN CAPITAL

<div>
 Human Capital is a venture firm dedicated to empowering builders of technology. We invest in and build teams alongside founders driven to create meaningful, long-term impact, including SpaceX, Commure, Snowflake, and xAI. With more than $2B in capital committed, our stage-agnostic portfolio includes many companies we invested in before they became unicorns.
 
 
 
 Position Overview
 
 
 
 We are seeking a highly organized, proactive Business Office Manager to oversee daily office operations and ensure a smooth, efficient, and welcoming workplace. The Business Office Manager will serve as the backbone of the office, supporting staff, managing administrative functions, coordinating vendors, and keeping operations running seamlessly.
 
 
 
 Key Responsibilities
 
 
 
 
 Office Operations
 
 
 
 <ul>
 <li>
 Oversee day-to-day office operations and ensure a well-organized, efficient workplace
 </li>
 <li>
 Manage office supplies, equipment, and inventory; coordinate maintenance and repairs
 </li>
 <li>
 Serve as primary point of contact for office vendors, building management, and service providers
 </li>
 <li>
 Foster a positive, professional, and collaborative office culture
 
 
 </li>
 </ul>
 
 Administrative &amp; Staff Support
 
 
 
 <ul>
 <li>
 Support leadership and staff with administrative tasks, scheduling, and coordination
 </li>
 <li>
 Maintain office policies, procedures, and documentation
 </li>
 <li>
 Assist with onboarding new employees and coordinating office-related training
 
 
 </li>
 </ul>
 
 Financial &amp; HR Support
 
 
 
 <ul>
 <li>
 Process invoices, expense reports, and basic bookkeeping tasks
 </li>
 <li>
 Assist with payroll, benefits administration, and HR-related documentation
 </li>
 <li>
 Prepare quarterly reporting for incentive programs
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Proficiency in Google Workspace
 </li>
 <li>
 Ability to multitask, prioritize, and work independently
 </li>
 <li>
 Problem solver with a proactive mindset
 
 
 </li>
 </ul>
 To read Human Capital's Applicant Privacy Policy, please click this link here.
</div>

Business Office Manager

Voltauto Assistance & Services Qatar

About the Role:Balladiya is at the heart of Doha&rsquo;s automotive services, and at Voltauto Assistance &amp; Services Qatar, we bring excellence and reliability to every roadside support call. We provide fast, professional assistance for breakdowns, towing, and vehicle emergencies. We are looking for a Branch Manager who can take full ownership of our branch operations. You aren&rsquo;t just managing staff; you are defining the standard of service. You will lead a talented team of technicians, tow operators, and dispatchers, ensuring both operational efficiency and outstanding customer experiences. You are the bridge between strategic business goals and day-to-day operations, keeping the team aligned and motivated.Why Work With Us?The Environment: Our branch in Balladiya is designed for operational efficiency and team collaboration. You&rsquo;ll work in a modern, well-equipped facility with the tools you need to lead effectively.Leadership Opportunity: We value your expertise from day one. You will have full responsibility for branch performance, team development, and customer satisfaction metrics.Growth: As the company expands across Doha and beyond, there are opportunities for higher leadership roles and bonuses tied to branch performance.Supportive Culture: We prioritize safety, professionalism, and respect. Your team&rsquo;s success is our success.Key Responsibilities:<ul><li>Oversee daily operations of the Balladiya branch, including technicians, tow operators, and dispatch staff.</li><li>Lead, coach, and mentor team members to maximize performance and professional growth.</li><li>Monitor and improve customer service quality and operational efficiency.</li><li>Manage branch budgets, schedules, and performance metrics.</li><li>Ensure fleet and equipment are maintained, safe, and ready for operations.</li><li>Collaborate with senior management to implement strategic initiatives and operational improvements.</li></ul>What We Are Looking For:Experience:<ul><li>5+ years in operations management or branch leadership, preferably in automotive services, roadside assistance, or fleet operations.</li></ul>Leadership Skills:<ul><li>Proven ability to manage a team, motivate staff, and improve processes.</li></ul>Customer Focus:<ul><li>Strong commitment to delivering exceptional service.</li></ul>Analytical &amp; Organizational Skills:<ul><li>Comfortable working with budgets, KPIs, schedules, and reports.</li></ul>Mindset:<ul><li>Pragmatic and results-driven, knowing when to push for improvements versus making timely decisions.</li></ul>Pay: QAR25,000.00 - QAR30,000.00 per monthWork Location: Hybrid remote in Doha (Doha)

Branch Manager

Job Summary:We are seeking a dynamic and commercially driven Operations &amp; Business Development Manager with hands-on experience in the Qatar market, specifically within the HoReCa sector (Hotels, Restaurants, Catering).The ideal candidate will combine strong operational management skills with proven sales and market expansion experience to drive revenue growth, optimize distribution operations, and strengthen key HoReCa partnerships.Key ResponsibilitiesBusiness Development &amp; Sales* Develop and expand FMCG distribution within the HoReCa sector across Qatar* Identify and onboard new hotels, restaurants, catering companies, and cloud kitchens* Manage key accounts and negotiate contracts, pricing, and promotional agreements* Achieve monthly and annual sales targets* Conduct regular market visits to monitor competitor activity and identify growth opportunities* Introduce new brands and SKUs into the HoReCa channel* Build long-term relationships with chefs, procurement managers, and F&amp;B directorsOperations Management* Oversee daily warehouse, inventory, and logistics coordination* Ensure timely deliveries and service excellence for HoReCa clients* Coordinate with procurement for demand planning and stock forecasting* Monitor stock rotation, expiry control, and shrinkage* Optimize operational costs while maintaining service quality* Implement SOPs to streamline order processing and delivery efficiencyAdministration &amp; Reporting* Monitor receivables and coordinate with finance for collections* Prepare sales forecasts, performance reports, and operational analysis* Ensure compliance with Qatar regulations and company policiesRequirements:* Minimum 5&ndash;8 years of FMCG experience in Qatar* Proven hands-on HoReCa sales experience with strong market connections* Strong understanding of the Qatar distribution and supply chain environment* Experience managing operations, logistics, and inventory* Valid Qatar driving license* Strong negotiation, leadership, and analytical skills* Ability to work independently and drive business growthKey Competencies:* HoReCa Channel Expertise* Strategic Sales &amp; Market Expansion* Operations &amp; Supply Chain Coordination* Relationship Management* Commercial Negotiation* Leadership &amp; Team DevelopmentWhy Join Us?* Opportunity to lead and grow premium FMCG brands* Competitive salary + performance-based incentives* Growing and ambitious distribution company* Strong market expansion potentialKindly send your cv to: 33269824 / 51147453. If you are a hands-on operations professional with strong FMCG experience and a passion for driving efficiency, we invite you to apply and be part of our growing organization.Job Type: Full-time

Operations & Business Development Manager – FMCG (HoReCa Focus)

Explore 527+ Operations manager in Doha this April. Find roles across top companies and apply now to boost your career.