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help desk & cafm system coordinator Jobs in Doha

help desk & cafm system coordinator

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quality coordinator

help desk cafm system coordinator

Confidential

<h2>Job Summary</h2><p>The Help Desk &amp; CAFM System Coordinator will coordinate service requests and work orders across a large-scale <strong>electromechanical maintenance and Facility Management project</strong>, ensuring effective Help Desk operations and accurate use of the CAFM system.</p><h2>Key Responsibilities</h2><ul><li>Manage daily FM Help Desk operations.</li><li>Receive, log, categorize, assign, and monitor maintenance requests.</li><li>Maintain accurate work-order information within the CAFM system.</li><li>Coordinate with customers, engineers, supervisors, and technicians.</li><li>Monitor outstanding work orders and support timely completion.</li><li>Train users on CAFM functionality and established workflows.</li><li>Monitor compliance with Help Desk and CAFM procedures.</li><li>Prepare operational and performance reports.</li><li>Analyze service issues and support fast and effective resolution.</li></ul><h2>Requirements</h2><ul><li>Higher education degree.</li><li>Minimum <strong>2 years' experience in Help Desk operations or Customer Service</strong> within FM or a related environment.</li><li>Previous supervisory-level experience.</li><li>Experience using electronic work-management systems.</li><li>CAFM experience strongly preferred.</li><li>Good understanding of technical and non-technical FM services.</li><li>Strong Microsoft Office skills.</li><li><strong>Fluent in Arabic and English, spoken and written.</strong></li><li>GCC experience preferred.</li></ul>

Help Desk & CAFM System Coordinator

<h2>Job Summary</h2><p>The Help Desk &amp; CAFM System Coordinator will coordinate FM help desk activities and CAFM operations, ensuring service requests are accurately logged, assigned, monitored, escalated, and closed within agreed service levels.</p><h2>Key Responsibilities</h2><ul><li>Manage daily FM Help Desk and CAFM activities.</li><li>Receive, record, categorize, and assign service requests and work orders.</li><li>Monitor work orders against agreed SLAs and escalate overdue activities.</li><li>Coordinate with technicians, engineers, supervisors, customers, and service providers.</li><li>Maintain accurate CAFM records, reports, and performance information.</li><li>Support and train users on CAFM processes and system functionality.</li><li>Monitor compliance with established help desk procedures.</li><li>Prepare reports on work orders, response times, completion rates, and service performance.</li></ul><h2>Requirements</h2><ul><li>Higher education degree.</li><li>Minimum <strong>2 years' experience in FM Help Desk, Customer Service, CAFM, or a related environment</strong>.</li><li>Previous experience operating electronic work management systems.</li><li>Practical experience using a <strong>CAFM system is strongly preferred</strong>.</li><li>Good understanding of hard and soft FM services.</li><li><strong>Fluent in Arabic and English – mandatory.</strong></li><li>Strong Microsoft Office skills.</li><li>Excellent communication, coordination, organization, and problem-solving capabilities.</li><li>Previous GCC/FM experience is preferred.</li></ul>

Darwish Interserve WLL

<p><b>Job Title:</b> Electrical Engineer<br/><b>Location:</b> Doha, Qatar<br/><b>Industry:</b> Facilities Management / Maintenance</p><p><b>Position Overview:</b></p><p>We are seeking a highly experienced <b>Electrical Engineer</b> with a strong background in Electrical to lead and oversee facilities management operations. The ideal candidate must hold advanced certifications and bring extensive Gulf region experience in managing large‑scale projects.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage monthly and annual budgets for maintenance spares and expenses.</li><li>Train and supervise maintenance staff, including scheduling.</li><li>Perform root cause analysis on major failures and recommend corrective actions.</li><li>Verify PPM, repairs, and material requirements in the CAFM system.</li><li>Conduct site visits, technical analysis, cooling load calculations, and submit condition reports.</li><li>Conduct preventive and corrective maintenance on critical systems.</li><li>Ensure compliance with NFPA and QCDD standards.</li><li>Provide 24 &times; 7 coverage with minimum staffing per shift.</li><li>Support project upgrades and technical reporting.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in <b>Electrical Engineering or related field</b>.</li><li><b>Minimum 7 years of experience, including 3+ years in the Gulf region.</b></li><li><b>UPDA/MMUP Grade B certification</b>.</li><li>NFPA 72 (Fire) certification.</li><li>CompEx Ex01‑04 (Electrical) certification.</li></ul><p>Application Question(s):</p><ul><li>Do you hold a Bachelor&rsquo;s degree in Electrical?</li><li>Do you have at least 7 years of experience ?</li><li>Do you have at least 3 years of experience in GCC ?</li><li>What is your Notice Period ?</li><li>What is your Current Salary ?</li><li>What is your Expected Salary ?</li></ul><p>License/Certification:</p><ul><li>UPDA/MMUP at Grade B level?  (Required)</li></ul><p>Work Location: In person</p>

Electrical Engineer

<h3>Job Overview</h3><p>A leading facilities management organization is seeking an experienced Cleaning Supervisor to oversee the delivery of cleaning services across a large commercial facility. The successful candidate will lead cleaning teams, ensure compliance with quality and safety standards, and maintain high levels of customer satisfaction.</p><h3>Key Responsibilities</h3><ul><li>Supervise daily cleaning operations and housekeeping staff.</li><li>Allocate manpower and monitor attendance.</li><li>Conduct routine inspections to ensure cleanliness standards are maintained.</li><li>Ensure cleaning schedules are completed efficiently.</li><li>Train and mentor cleaning personnel.</li><li>Monitor cleaning materials, chemicals and equipment.</li><li>Prepare daily, weekly and monthly operational reports.</li><li>Ensure compliance with HSE policies and company procedures.</li><li>Coordinate with management to resolve operational issues.</li></ul><h3>Requirements</h3><ul><li>Minimum 5 years' supervisory experience within commercial cleaning or facilities management.</li><li>Experience managing medium to large cleaning teams.</li><li>Good knowledge of cleaning methods, chemicals and equipment.</li><li>Strong leadership and communication skills.</li><li>Ability to work under pressure.</li></ul><h3>Preferred</h3><ul><li>Knowledge of CAFM/FM systems.</li><li>IOSH, NEBOSH or other HSE training.</li><li>Valid Qatar Driving Licence.</li></ul>

Cleaning Supervisor

Acciona- Qatar

<p>The <strong>Lead Process Improvement Engineer – Facility Management</strong> is responsible for driving continuous improvement, operational excellence, quality assurance and cost optimisation across Facility Management operations.</p><p>The role works closely with operational, technical and commercial teams to assess actual service delivery, identify performance and cost gaps, improve processes and ensure consistent compliance with contractual requirements, internal standards and industry best practices.</p><p>This is a highly <strong>field-driven and analytical role</strong>, requiring regular engagement with operational sites, clients and internal stakeholders across both Hard and Soft FM Services.</p><h2>Key Responsibilities</h2><h3>Operational Excellence &amp; Site Performance</h3><ul><li>Conduct regular site visits and operational assessments to evaluate actual service delivery and performance.</li><li>Identify gaps between reported performance and actual site conditions.</li><li>Review Hard and Soft FM service delivery and recommend practical improvements.</li><li>Identify operational risks and support site teams in implementing effective corrective measures.</li><li>Challenge existing working practices where required and promote greater consistency across FM contracts.</li><li>Support the standardisation of processes, procedures and operational best practices across sites.</li></ul><h3>Process Improvement &amp; Continuous Improvement</h3><ul><li>Lead continuous improvement and process optimisation initiatives across FM operations.</li><li>Analyse existing workflows and identify opportunities to improve efficiency, productivity, quality and cost.</li><li>Develop and implement improved processes in coordination with operational and functional teams.</li><li>Lead Root Cause Analysis (RCA) for recurring operational failures and service issues.</li><li>Ensure corrective and preventive actions are implemented and monitored through to closure.</li><li>Apply Lean, Six Sigma, TQM and other recognised process improvement methodologies where appropriate.</li></ul><h3>Quality Assurance, Audits &amp; Compliance</h3><ul><li>Conduct structured operational, quality and performance audits across FM contracts.</li><li>Identify non-conformances and areas for improvement.</li><li>Develop, monitor and close corrective action plans.</li><li>Ensure operational activities comply with contractual requirements, internal procedures and relevant industry standards.</li><li>Support implementation and maintenance of applicable ISO management systems and FM best practices.</li></ul><h3>SLA, KPI &amp; Performance Management</h3><ul><li>Review and optimise SLA and KPI frameworks in line with contractual requirements.</li><li>Analyse operational performance and identify trends, recurring issues and areas requiring management intervention.</li><li>Develop dashboards, reports and performance presentations.</li><li>Translate operational data into clear and actionable recommendations for management and site teams.</li><li>Support continuous improvement of service quality and client satisfaction.</li></ul><h3>Commercial &amp; Cost Optimisation</h3><ul><li>Support budgeting, estimation and pricing activities from an operational and technical perspective.</li><li>Review existing cost structures, resource assumptions and estimation methodologies.</li><li>Identify inefficiencies, cost leakage, overestimation and opportunities for optimisation.</li><li>Recommend cost-effective operational solutions without compromising service quality or contractual compliance.</li><li>Support alignment between commercial assumptions and actual operational requirements.</li><li>Contribute to cost reduction and efficiency initiatives across both live contracts and new bids/tenders.</li></ul><h3>Client &amp; Stakeholder Engagement</h3><ul><li>Engage with clients and key stakeholders to understand operational concerns and service expectations.</li><li>Support proactive resolution of service delivery issues.</li><li>Work closely with Operations, Technical, Commercial, Estimation, QHSE and other functional teams.</li><li>Promote a culture of continuous improvement, accountability and operational excellence across FM operations.</li></ul><h3>ESG &amp; Sustainability</h3><ul><li>Support sustainability and ESG initiatives across FM contracts.</li><li>Identify opportunities for improved energy efficiency, waste management and environmental performance.</li><li>Support compliance with environmental and sustainability requirements.</li><li>Contribute to relevant ESG, energy and sustainability reporting.</li></ul><h2>Qualifications &amp; Experience</h2><h3>Education</h3><p>Bachelor’s Degree in one of the following or a related discipline:</p><ul><li>Mechanical Engineering</li><li>Electrical Engineering</li><li>Industrial Engineering</li><li>Environmental Engineering</li><li>Building Services Engineering</li><li>Facilities/Asset Management Engineering</li></ul><h3>Experience</h3><ul><li>Minimum <strong>8–10 years of relevant experience within Facility Management</strong>.</li><li>Strong experience in process improvement, operational excellence and/or Total Quality Management (TQM).</li><li>Demonstrable experience working directly with FM site operations.</li><li>Strong understanding of both <strong>Hard and Soft FM Services</strong>.</li><li>Experience conducting operational audits, quality assessments and performance reviews.</li><li>Experience managing SLA/KPI frameworks and corrective action processes.</li><li>Exposure to estimation, budgeting, resource optimisation and operational cost analysis is highly desirable.</li></ul><h2>Certifications</h2><ul><li><strong>Lean Six Sigma Black Belt – highly preferred/required</strong></li><li>Strong Lean Six Sigma Green Belt candidates with demonstrable process improvement experience may be considered.</li><li>ISO 9001 Internal Auditor certification preferred.</li><li>Recognised Facility Management certification is advantageous.</li></ul><h2>Technical Knowledge</h2><p>Candidates should demonstrate good working knowledge of:</p><ul><li>Hard Services / MEP maintenance</li><li>Soft Services operations</li><li>Asset and maintenance management</li><li>Cleaning standards and best practices</li><li>Waste management and environmental practices</li><li>Quality Management Systems</li><li>Root Cause Analysis</li><li>SLA and KPI development</li><li>Process mapping and optimisation</li><li>Cost and resource optimisation</li><li>CAFM/CMMS environments</li></ul><p>Knowledge of relevant international standards is advantageous, including:</p><ul><li>ISO 9001 – Quality Management</li><li>ISO 14001 – Environmental Management</li><li>ISO 41001 – Facility Management</li><li>ISO 45001 – Occupational Health &amp; Safety</li><li>ISO 50001 – Energy Management</li></ul><h2>Systems &amp; Tools</h2><p>Strong proficiency in:</p><ul><li>Microsoft Excel</li><li>Microsoft PowerPoint</li><li>Microsoft Word</li></ul><p>Experience with some of the following is advantageous:</p><ul><li>Power BI or similar data visualisation tools</li><li>Microsoft Visio or equivalent process mapping tools</li><li>CAFM/CMMS platforms</li><li>MS Project</li><li>Primavera P6</li><li>Monday.com</li><li>Asana</li><li>Jira</li><li>Trello</li><li>Root Cause Analysis tools including 5 Whys and Fishbone Analysis</li></ul><h2>Key Competencies</h2><p>The successful candidate should be:</p><ul><li>Highly proactive and comfortable working independently</li><li>Field-driven with a strong understanding of actual site operations</li><li>Analytical and data-driven</li><li>Commercially aware and cost-conscious</li><li>Confident challenging existing processes and operational practices</li><li>Strong in problem-solving and Root Cause Analysis</li><li>Capable of influencing operational teams and stakeholders</li><li>Focused on measurable and sustainable improvement</li><li>Able to manage multiple contracts, priorities and improvement initiatives simultaneously</li><li>Strong in reporting, presentation and stakeholder communication</li></ul><p>The role requires an individual who can combine <strong>technical FM knowledge, process improvement expertise and commercial awareness</strong> to deliver measurable improvements in service quality, efficiency, compliance and cost performance.</p>

Lead Process Improvement Engineer – Facility Management

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>260000A8
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Engineering
</div></div><div><div><ul><li>Closing Date: 2026-08-08</li></ul><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div></div><div><div><div><div><p>Technical Records Coordinator is part of the QCAA Part M-CAMO and QCAA Part 145. He/she is responsible for updating, maintaining and organising the aircraft technical records (aircraft, engines, APU and others) including review of logbooks, AD dirty finger print documents and component data transaction by;</p><p>
1. Maintaining component records and updating time control system and defects in Trax.<br>
2. Updating and reviewing Aircraft, Engine, APU, Modification/Repair e-Logbooks.<br>
3. Auditing completed work packages and updating time control system.<br>
4. Preparing aircraft status reports for ARC Inspection and MDR audits.<br>
5. Participating in internal and external audits of Technical Records.<br>
6. Support maintaining ADs in time control system<br>
7. Clarifying queries and liaising with other departments regarding technical records.<br>
8. Administering technical records and archives.<br>
9. Monitoring stocks of stationary documents (i.e. logbooks).</p><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>Qualification, Experience &amp; Skills:</b></p><ul><li>
High School.</li><li>
Airline experience in Tech. Records or Maintenance Management and Aviation IT Systems.</li><li>
Solid general aviation knowledge.</li><li>
Fluent in English (written and spoken).</li><li>
Strong communication and interpersonal skills.</li>
Ability to manage multiple priorities and work effectively under demanding operational environments.<br>
<li>
</li></ul>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=260000A8</div></div></div></div></div></div></div></div><div></div>

Technical Records Coordinator

<h2>Job Summary</h2><p>The QHSE Officer / Coordinator will oversee Quality, Health, Safety, and Environmental requirements across a large-scale <strong>electromechanical maintenance and Facility Management project</strong>, ensuring operations comply with applicable Qatar regulations and international standards.</p><h2>Key Responsibilities</h2><ul><li>Conduct QHSE inspections, audits, and site assessments.</li><li>Monitor electromechanical maintenance activities for QHSE compliance.</li><li>Conduct risk assessments and monitor corrective actions.</li><li>Support incident investigation and root-cause analysis.</li><li>Implement Quality, Health, Safety, Environmental, and Risk Management procedures.</li><li>Conduct internal audits and inspections.</li><li>Deliver QHSE training and awareness sessions.</li><li>Monitor QHSE performance and project KPIs.</li><li>Prepare audit, incident, and performance reports.</li><li>Ensure compliance with ISO 9001, ISO 45001, ISO 14001, ISO 31000, and applicable NFPA requirements.</li></ul><h2>Requirements</h2><ul><li>Recognized Health &amp; Safety / Safety Management qualification.</li><li><strong>NEBOSH Diploma required.</strong></li><li>Minimum <strong>5 years' QHSE experience within similar-sized GCC projects</strong>, calculated from the date of obtaining NEBOSH certification.</li><li>Minimum <strong>2 years' Facility Management experience</strong>.</li><li>Strong safety auditing, inspection, and incident-analysis experience.</li><li>Experience with Quality Assurance and Quality Control.</li><li>Multi-site project experience preferred.</li><li>Strong analytical and communication skills.</li><li><strong>Arabic and English language capability required.</strong></li></ul>

QHSE Officer / Coordinator – Electromechanical Maintenance

Explore 23+ Help desk cafm system coordinator in Doha this August. Find roles across top companies and apply now to boost your career.

23 help desk cafm system coordinator jobs In Doha

Help Desk & CAFM System Coordinator

Help Desk & CAFM System Coordinator

Electrical Engineer

Cleaning Supervisor

Lead Process Improvement Engineer – Facility Management

Technical Records Coordinator

QHSE Officer / Coordinator – Electromechanical Maintenance