real estate sales agent

account executive

account manager

administration officer

assistant concierge manager

front desk agent

Wyndham Grand Doha West bay Beach

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Front Desk Agent serves as the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role involves managing guest reservations, addressing inquiries, and coordinating with other hotel departments to deliver exceptional customer service. The front desk agent plays a critical role in creating a positive first impression and maintaining guest satisfaction throughout their stay.<h1 class="jobSectionHeader">
KEY RESPONSIBILITIES</h1><ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Provide the guests information regarding the services of hotel, the type of rooms available.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>To handle the inquiries and make reservations as per the instructions given by the customers.</li><li>Attend to guest complaints and resolve in the most satisfying and professional manner.</li><li>Register guests and assigns rooms. Accommodates special requests whenever possible.</li><li>Understands room status and room status tracking.</li><li>Be familiar with all the Front Office software required for the Front Office Receptionist.</li><li>Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.</li><li>Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.</li><li>Knowledgeable about room locations, types of rooms available, and room rates.</li><li>Knowledgeable about Wyndham Rewards program and promotions, actively introducing to guests and reaching the monthly enrolment target.</li><li>Providing superior service to Wyndham Rewards guests and able to identify their level with accordant benefits.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.</li><li>Use suggestive selling techniques to (up)sell rooms and to promote other services of the hotel.</li><li>Maintain and market promotions.</li><li>Ensure constant update of guest profiles/history regarding preferences, complaints etc.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups, VIP, Wyndham Rewards, long stay/return guests arrivals.</li><li>Be aware of closed out and restricted dates.</li><li>Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.</li><li>Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.</li><li>Assist Guest Service Manager in performing duties.</li><li>Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.</li><li>Be familiar with all daily events in the hotel.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates and on the telephone.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintains the cleanliness and neatness of the front desk area.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h2 class="jobSectionHeader">
EXPERIENCE, CERTIFICATION &amp; EDUCATION</h2><ul><li>At least one year experience in same role in an international 5 star hotel brand</li><li>High school diploma or higher</li><li>Diploma in Hospitality or related courses an asset</li><li>First aid certificate or other emergency related training certificates an asset</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Customer service</h3>
Customer Service<h3 class="jobSectionHeader">
Soft skills</h3>
Detail Oriented, Team Player</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Fun, Accountability, Care, Inclusive</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate</div></div>

Front Desk Agent

La Maison Hotel Doha

<ul><li>Consistently offer professional, friendly and engaging service.</li><li>Greet, check in and settle guest accounts while ensuring all service standards are followed</li><li>Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float</li><li>Handle guest requests, questions and concerns effectively and promptly</li><li>Promote a professional team environment</li><li>Follow department policies, procedures and service standards</li><li>Performs any and all other tasks assigned by management</li><li>Upholds the highest standard of internal and external customer service at all times</li><li>Take initiative to add a personalized experience</li></ul>Qualifications<ul><li>Diploma or degree in hospitality management or a related field.</li><li>Proficiency in MS Office (Excel, Word, and Outlook)</li><li>Maximum of 1-2 year of experience in Hospitality as Front Desk Agent.</li><li>Excellent written and verbal communication skills.</li><li>Multi-tasking, time-management skills, and ability to prioritize tasks.</li><li>Detail-oriented and possess a goal-setting mindset.</li><li>Able to work well under pressure</li><li>Must have valid QID</li></ul>Job Type: Full-time

Muntazazh

.Front Office ReceptionistPresents a good image to the guests by appearance and attitude. Handles check-in and checkout services for the guests and assists them with their requests during the entire stay.What&rsquo;s in it for you:<ul><li>Be part of a unique team</li></ul><ul><li>Take advantage of opportunities to be recognized for your professional contributions</li></ul><ul><li>Learning programs through our training team</li></ul><ul><li>Opportunity to develop your talent and grow within your property and across Qatar</li></ul><ul><li>Ability to make a difference through ours.</li></ul>What you will be doing:<ul><li>Registers and assigns rooms to guests:</li></ul><ul><li>Greets the guests upon arrival</li></ul><ul><li>Inquires if they have a reservation</li></ul><ul><li>Advice the guest about the room rate</li></ul><ul><li>Makes sure the guest completes all necessary information for registration.</li></ul><ul><li>Determines the method of payment for the account.</li></ul><ul><li>Prepares arrivals for the day with back up correspondence.</li></ul><ul><li>Makes room assignment for groups and individuals</li></ul><ul><li>Runs and follows up &ldquo;Trace Report&rdquo; of the system.</li></ul><ul><li>Reads and follows up on logbook information and hand over.</li></ul><ul><li>Stays up to date on room rates, packages, discounts, promotions, and their operational details.</li></ul><ul><li>Develops a thorough knowledge of the following:</li></ul><ul><li>IDS Front Office System and Reports</li></ul><ul><li>Room types and locations</li></ul><ul><li>Hotels&rsquo; staff and services and operating hours</li></ul><ul><li>Has knowledge about how to make and change reservations.</li></ul><ul><li>Prepares group envelopes and meal plan in line with Group Instruction Sheet.</li></ul><ul><li>Goes through and be informed of arrivals of the day.</li></ul><ul><li>Runs &ldquo;Back Up Reports&rdquo; for every shift</li></ul><ul><li>Delivers messages and faxes upon arrival of the guest</li></ul><ul><li>Understands and follows up on proper mail, package, and message handling procedures.</li></ul><ul><li>Has an updated information of the daily activities, event and meetings taking place in the hotel.</li></ul><ul><li>Gives directions to the guests for the location&rsquo;s hotel premises and guest rooms.</li></ul><ul><li>Informs Guest relations of the arrival of VIP s and other guests to be escorted.</li></ul><ul><li>Arranges bellboys to escort the guests to the rooms upon c-in and carry the luggage.</li></ul><ul><li>Makes room changes, if necessary, informs all necessary departments.</li></ul><ul><li>Communicates the changes, requests, and current room situation to HK department.</li></ul><ul><li>Ensures the information flow between the guests and other departments by assisting them.</li></ul><ul><li>Services must be courteous, friendly, and efficient at all times.</li></ul><ul><li>Files all FO reports by the end of the shift or the day.</li></ul><ul><li>Updates all guest information from registration card to the computer system.</li></ul><ul><li>Updates any special notes or requests for the guest and frequent flyer card numbers to the profile field and saves the information for future reference.</li></ul><ul><li>Makes daily bucket check</li></ul><ul><li>Follows up on departures of the day.</li></ul><ul><li>Knows cash handling procedures, files post all charges to Guest Ledger and City Ledger accounts.</li></ul><ul><li>Issues safe deposit boxes to guests as per policy.</li></ul><ul><li>Posts checks manually if there is an interface problem.</li></ul><ul><li>Checks out guests and ensures the following attachments and details are complete:</li></ul><ul><li>Billing address is complete</li></ul><ul><li>Travel Agent voucher covers the services being billed</li></ul><ul><li>Credit card voucher has been imprinted and completed correctly and signed.</li></ul><ul><li>Receives room or function deposits and provides necessary receipts.</li></ul><ul><li>Credits advance payments to guest folios.</li></ul><ul><li>Maintains the cleanliness and tidiness of the Front Desk area, utilizes free time for tidiness of work areas.</li></ul><ul><li>Handles guest complaints, informs management if necessary.</li></ul><ul><li>Promotes selling of high rated rooms.</li></ul><ul><li>Knows and follows the fire and safety regulations of the hotel.</li></ul><ul><li>Performs other duties assigned by his/her supervisor.</li></ul><ul><li>Answers and follows up Guest Service Line as per policy.</li></ul>Your experience and skills include:<ul><li>2-year experience in similar experience.</li></ul><ul><li>Ability to work from multiple shifts includes Night Shift.</li></ul><ul><li>Excellent reading, writing, and oral proficiency in the English language.</li></ul><ul><li>Proficient in any PMS and MS Office.</li></ul><ul><li>Flexibility to respond to a range of different work situations.</li></ul>Your team &amp; working environment will be with Al Muntazah GroupJob Type: Full-timePay: QAR1,800.00 - QAR2,500.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Receptionist

Marriott International

<div>Additional Information 
Job Number26010519 
Job CategoryRooms &amp; Guest Services Operations 
LocationQabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Manager Front Office I

<div>Additional Information 
Job Number26013318 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
 </ul><div><ul><li>Exclusive training and leadership development programs</li></ul>
 <ul><li>Recognition and rewards for exceptional service</li></ul>
 <ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
 <ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
 <ul><li>Medical Insurance Coverage</li></ul>
 <ul><li>An HR team dedicated to your success and wellbeing</li></ul>
</div>OUR EXPECTATIONS FROM THE ROLE: 
 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div> 
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div> 
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

Gulf Overseas HR Consultancy

We are seeking a highly organized and professional Receptionist Arabic Speaker to join our team. The ideal candidate will be the first point of contact for visitors and clients, responsible for managing front desk operations and ensuring a smooth, welcoming environment in the office.Key Responsibilities:<ul><li>Greet and welcome visitors, clients, and employees in a courteous and professional manner.</li><li>Answer and direct phone calls, take messages, and respond to inquiries as needed.</li><li>Manage incoming and outgoing mail and deliveries.</li><li>Maintain a clean and organized reception area.</li><li>Schedule and coordinate appointments, meetings, and conferences.</li><li>Assist with general administrative tasks as needed, such as filing, data entry, and document management.</li><li>Maintain office supplies inventory and order replenishments when necessary.</li><li>Ensure the security and confidentiality of sensitive information.</li><li>Provide exceptional customer service and assist with client relations.</li></ul>Requirements:<ul><li>Proven experience as a Receptionist, Front Desk Representative, or in a similar customer-facing role is a plus.</li><li>Excellent verbal and written communication skills in English &amp; Arabic .</li><li>Strong organizational skills and attention to detail.</li><li>Professional appearance and demeanor.</li><li>Ability to multitask and prioritize effectively.</li><li>Proficiency in Microsoft Office Suite and basic office equipment.</li><li>Knowledge of office management systems and procedures is a plus.</li></ul>Benefits:<ul><li>Valid QID</li><li>NOC required.</li></ul>Job Type: Full-timePay: QAR1.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>

Receptionist Female Arabic Speaker

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader">SUMMARY</h1>
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
KEY RESPONSIBILITIES<ul><li>
Welcome guests during check-in and giving a fond farewell to guest while checkout.</li><li>
Handling guest complaints and concerns in an efficient and timely manner.</li><li>
Overseeing VIP guests, arrivals and departures.</li><li>
Escorts VIP Guests to their rooms upon arrival, explains the room and hotel facilities and offers them with assistance for the length of their stay.</li><li>
Maintains a friendly and caring relationship with the VIP guests during their stay by making a courtesy phone call, providing them with information on the hotel services and local sites of interest, handling their requests such as restaurant reservations and transportation requests.</li><li>
Coordinating and multi-tasking job duties in a busy environment.</li><li>
Detailed information regarding arrivals and room requirements.</li><li>
Have up to date information on daily room occupancy</li><li>
Greeting guests as they enter and exit the hotel.</li><li>
Co-ordinate with housekeeping for clearing of rooms.</li><li>
Collect Guest feedback during guest departure along with his likes and dislikes.</li><li>
Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way.</li><li>
Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.</li><li>
During peak period, provides help and support to the Front Desk, and Concierge Desk with check-in, check out and handling guest requests.</li><li>
Keeps abreast of hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h2 class="jobSectionHeader">
EXPERIENCE, CERTIFICATION &amp; EDUCATION</h2><ul><li>
Minimum of 3 years&rsquo; experience in a supervisory level position in Front Office, preferably in a four or five star hotel.</li><li>
Proficiency in Microsoft Office software: Word and Excel</li><li>
Knowledge of OPERA</li><li>
Fluency in English</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Ability To Work Under Pressure, Sociable<h3 class="jobSectionHeader">
Customer service</h3>
VIP and Loyalty Guest Relations<h2 class="jobSectionHeader">
Optional Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Problem Solving, Teamwork</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</div></div>

Guest Relation Officer

Explore 98+ Front desk agent in Doha this February. Find roles across top companies and apply now to boost your career.

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Guest Relation Officer