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guest experience supervisor front office night shift

The Luxury Collection

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26085747
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Um Al Saneem Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Supervisor (Front Office - Night Shift)

Mandarin Oriental

<div>
 <ul>
 <li>
 Mandarin Oriental, Doha is looking for a Housekeeping Supervisor to join our housekeeping team.
 
 
 </li>
 </ul>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 About The Job
 
 
 
 Based at Mandarin Oriental, Doha within the Housekeeping Department in Doha, the Room Attendant is responsible for cleaning and maintaining the guest rooms assigned to the room attendant on a daily basis. To guarantee highest levels of cleanliness, hygiene and the highest quality in regard to Mandarin Oriental Standards. To maintain all areas of the hotel free of garbage, dirt, or any debris. The Room Attendant reports to the Assistant Housekeeping Manager.
 
 
 <ul>
 <li>
 As a Housekeeping Supervisor, you will be responsible for the following duties:
 </li>
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 Maintain company&rsquo;s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels&rsquo; personal hygiene policy.
 </li>
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 Ensures key control procedures are maintained.
 </li>
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 Establish daily planning assignments for the day rooms assignments, turn-down attendants, evening cleaners and housemen.
 </li>
 <li>
 Check room&rsquo;s day service and turn-down service daily and completes the evening turn-down check lists periodically.
 </li>
 <li>
 Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
 </li>
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 Gives feedback of employees work performance to the Housekeeping Manager
 </li>
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 Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies.
 </li>
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 Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook.
 </li>
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 Coordinate frequently with the Order taker on the status of rooms on your floors. Inform Room Attendants immediately of check out rooms.
 </li>
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 Updates Room status and Guest discrepancies all the time and reports to F/O.
 </li>
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 At all times the services and the standards to be according to Welcome charter &amp; SOP of the Dept.
 </li>
 <li>
 Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level.
 </li>
 <li>
 Assist with emergency procedures such as evacuation, fire and bomb threats.
 </li>
 <li>
 Perform any duty assigned by the housekeeping management team.
 </li>
 <li>
 Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers.
 </li>
 <li>
 Reports and follows up all maintenance
 </li>
 <li>
 Performs turn down training with new and existing staff.
 </li>
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 Ensures that break times are followed by his/her staff.
 </li>
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 Physically checks all discrepancies as per discrepancy report.
 </li>
 <li>
 Report any guest complaints/comments to the Housekeeping Manager.
 </li>
 <li>
 Ensure that all staff under your supervision follows strictly the lost and found procedures.
 </li>
 <li>
 As Housekeeping Supervisor, we expect from you:
 </li>
 <li>
 Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
 </li>
 <li>
 In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
 </li>
 <li>
 Must maintain a well-groomed and professional appearance at all times.
 </li>
 <li>
 Excellent command of written and spoken English.
 </li>
 <li>
 Possesses a pleasant personality with a positive attitude&mdash;energetic, friendly, adaptable, self-motivated, and capable of working independently.
 </li>
 <li>
 Our commitment to you
 </li>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
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 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
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 If you are interested in joining our team apply today!
 </li>
 </ul>
</div>

Housekeeping - Supervisor

Minor Hotels

<div>
 
 Job Location:
 
 
 
 Banana Island Resort Doha By Anantara
 
 
 
 Overview
 
 
 
 Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 
 
 
 Key Responsabilities
 
 
 
 
 Transfers &amp; Boat Operations
 
 
 
 <ul>
 <li>
 Every evening check the schedule for transfers and excursions for the following day. Be familiar with the details regarding the trips including number of guests, their names and any special requirements.
 </li>
 <li>
 Prepare boat set up, according the requirements of the trip and the operating procedures. Always make sure there are sufficient cold towels, beverages and sea sick bands required for each trip. Additionally, during rainy season, make sure that there are enough raincoats and towels available on board.
 </li>
 <li>
 Go through the check list and make sure that everything on the check lis are followed
 </li>
 <li>
 Ensure that if you or the crew member miss a meal while on a trip, coordinate with Launch Section Manager or coordinator, and ensure that the food is prepared for them from the resort or get the meal from the place that you are going. Make sure that the cost of that meal must be the price set by the management unless authorise by Launch Section Manger.
 </li>
 <li>
 Ensure that the boat is clean, set-up and waiting on the guest jetty, 30 minutes prior to each trip, with the crew members. All team members must following the Resort grooming and uniform standards.
 </li>
 <li>
 Make sure all trips are as comfortable as possible for all guests, whilst ensuring their safety and catering to their needs.
 
 
 </li>
 </ul>
 
 Boat Maintenance &amp; Safety
 
 
 
 <ul>
 <li>
 Always follow the maritime law, rules and regulations as set forth by the Ministry of Transport &amp; Communication of the Republic of Maldives.
 </li>
 <li>
 Ensure that the Sea Worthy certificate is on board, and ensure all its requirements are followed.
 </li>
 <li>
 Carry on your person your Captain&rsquo;s License during all trips.
 </li>
 <li>
 Clean the boat and equipment. Ensure that the boat is in good working condition at all times and report any maintenance issues immediately. Follow up maintenance issues with Launch Section Manager or Coordinator until it is resolved.
 </li>
 <li>
 Carry out all the maintenance work of the boat or its engine with engineering department delegates and update Launch Section Manager or Coordinator until it is resolve.
 </li>
 <li>
 Maintain and at times, build anchor points and nautical navigation lights.
 </li>
 <li>
 Always be responsible and take precautionary measures to avoid any risky incidents. For example, ensure there are no petrol leakages that life jackets are available, that fire extinguishers are in working condition etc.
 </li>
 <li>
 In cases of inclement weather, ascertain whether trips can be made and advise Launch Section Manager or Coordinator accordingly.
 </li>
 <li>
 Carry onboard the Boat Mobile phone at all times when you are on duty. Ensure that it is fully charged before each trip. Ensure that on board radio set is in working condition.
 </li>
 <li>
 At all times keep in mind guest and crew safety first, and drive the boats accordingly.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Communicate between Airport Hosts and the Resort Operators to co-ordinate arrival and departure times, and any other guest issues and requests faced during the trip.
 </li>
 <li>
 Communicate regularly and as required any issues with boats or guests to the Launch Section Manager or Coordinator.
 </li>
 <li>
 Inform to Launch Section Manager or Supervisor if any items onboard including and not limited to beverages, seasick bands, seasick bags, and resort fact sheets/brochures need to be replaced.
 </li>
 <li>
 Handle guest queries in a timely and efficient manner and provide any information sought by the guest.
 </li>
 <li>
 Resolve guest issues to the guest&rsquo;s satisfaction within your level of authority. Write incident reports regarding any incidents during the trip.
 </li>
 <li>
 Get feedback from guests during the trips and inform the department to ensure proper follow up and actions are taken place.
 </li>
 <li>
 Report any crew disciplinary issues to Launch Section Manager or Coordinator.
 
 
 </li>
 </ul>
 
 Team &amp; Development
 
 
 
 <ul>
 <li>
 Attend training programs as designated by the resort.
 </li>
 <li>
 Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to acquire new skills or knowledge in order to improve your personal performance, and ultimately the guest service.
 </li>
 <li>
 Maintain a high level of team spirit by developing excellent relationships with the team and colleagues from other departments, and support them in the pursuit of departmental and resort goals.
 </li>
 <li>
 Always have a positive attitude and take initiative to resolve issues.
 
 
 </li>
 </ul>
 
 General
 
 
 
 <ul>
 <li>
 Be familiar with the Transport Department, Front Office and Resort Standard Operating Procedures and ensure that they are followed.
 </li>
 <li>
 Contribute ideas and suggestions to enhance the procedures in the Resort.
 </li>
 <li>
 Actively promote the services and facilities to guests and other stakeholders of the Resort.
 </li>
 <li>
 Keep updated on changes to other areas of resort product and share such information with your team and department on an ongoing basis.
 </li>
 <li>
 Maintain excellent grooming and hygiene and ensure all grooming standards are met in relation to personal grooming and uniform presentation.
 </li>
 <li>
 Comply with Resort Safety &amp; Environment policies, initiatives and legislation.
 </li>
 <li>
 Abide by all Work Place Health, Safety and Hygiene regulations at all times.
 </li>
 <li>
 Abide by the guidelines set out in the Employee Handbook.
 </li>
 <li>
 Carry out any other duties as directed by the department or the Resort General Manager.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 With solid experience as Patrol Boat Skipper
 
 
 <ul>
 <li>
 With Oil Carrier Certification
 </li>
 <li>
 With 2 to 5 years of experience in the same field
 </li>
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 With good English communication skills
 </li>
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 With good technical skills
 </li>
 <li>
 With pleasing personality
 </li>
 <li>
 Ability to handle pressure at work
 </li>
 <li>
 Ability to multi-task
 
 
 </li>
 </ul>
 Not the right fit? Set up email alerts as new job postings become available that meet your interest!
</div>

Patrol Boat Skipper

Anantara Hotels & Resorts

Four Seasons

<div></div><div><div><div><div>Job ID: REQ10385725</div></div><div><div>
Four Seasons at The Pearl Qatar</div></div><div><div>
Location: Doha, Doha, Qatar</div></div><div><div>
widget: Full time</div></div></div></div><div></div>
 <div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar &ndash; offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Jo&euml;l Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.
About the role:
The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest&rsquo;s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
What you will do:<ul><li>
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible</li><li>
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;</li><li>
Resolves guest complaints, and find opportunities to recognize and personalize the service
</li><li>Adhere to Four Seasons Hotel&rsquo;s standards as well as policies and procedures</li><li>
Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook</li><li>
Works harmoniously and professionally with co-workers and direct superior</li></ul>
What you bring:<ul><li>
One + years experience working within a luxury hotel or similar environment is considered an asset</li><li>
Excellent interpersonal skills and communication skills</li><li>
Cross cultural sensitivity, and customer service orientation
</li><li>Guest centricity and understanding the importance of guest&rsquo;s preferences.</li></ul> 
What we offer:
Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage
Work Authorization:
Hotel will apply for the work authorization for a successful candidate.
Learn more about employment with Four Seasons:
You could also learn more about employment with Four Seasons via the following channels:
https://www.facebook.com/FourSeasonsJobs
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
http://jobs.fourseasons.com
https://twitter.com/FourSeasonsJobs</div>

Front Desk Receptionist

<div>
 
 Job Location:
 
 
 
 Banana Island Resort Doha By Anantara
 
 
 
 Overview
 
 
 
 Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 
 
 A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the hotel should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility to ensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the hotel, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe &amp; hygienic work area, and uphold the privacy rights of the guests.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in Food &amp; Beverage/Restaurant operations
 </li>
 <li>
 Passion for excellent service
 </li>
 <li>
 Excellent team player
 </li>
 <li>
 Excellent communication skill
 
 
 </li>
 </ul>
 Not the right fit? Set up email alerts as new job postings become available that meet your interest!
</div>

Pool & beach F&B Attendant

Tivoli Hotels & Resorts

<div>
 
 Job Location:
 
 
 
 Al Najada Doha Hotel By Tivoli
 
 
 
 Overview
 
 
 
 Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 
 
 
 Job Description
 
 
 
 A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the hotel should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility to ensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the hotel, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe &amp; hygienic work area, and uphold the privacy rights of the guests.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in Food &amp; Beverage/Restaurant operations
 </li>
 <li>
 Passion for excellent service
 </li>
 <li>
 Excellent team player
 </li>
 <li>
 Excellent communication skill
 
 
 </li>
 </ul>
 Not the right fit? Set up email alerts as new job postings become available that meet your interest!
</div>

Food & Beverage Attendant

Explore 397+ Guest experience supervisor front office night shift in Doha this August. Find roles across top companies and apply now to boost your career.

397 guest experience supervisor front office night shift jobs In Doha

Guest Experience Supervisor (Front Office - Night Shift)

Housekeeping - Supervisor

Patrol Boat Skipper

Patrol Boat Skipper

Front Desk Receptionist

Pool & beach F&B Attendant

Food & Beverage Attendant