guest experience supervisor (front office - night shift)

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guest experience supervisor (front office - night shift) Jobs in Doha

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front desk receptionist

Confidential

<h2>Job Summary</h2><p>The Help Desk &amp; CAFM System Coordinator will coordinate service requests and work orders across a large-scale <strong>electromechanical maintenance and Facility Management project</strong>, ensuring effective Help Desk operations and accurate use of the CAFM system.</p><h2>Key Responsibilities</h2><ul><li>Manage daily FM Help Desk operations.</li><li>Receive, log, categorize, assign, and monitor maintenance requests.</li><li>Maintain accurate work-order information within the CAFM system.</li><li>Coordinate with customers, engineers, supervisors, and technicians.</li><li>Monitor outstanding work orders and support timely completion.</li><li>Train users on CAFM functionality and established workflows.</li><li>Monitor compliance with Help Desk and CAFM procedures.</li><li>Prepare operational and performance reports.</li><li>Analyze service issues and support fast and effective resolution.</li></ul><h2>Requirements</h2><ul><li>Higher education degree.</li><li>Minimum <strong>2 years' experience in Help Desk operations or Customer Service</strong> within FM or a related environment.</li><li>Previous supervisory-level experience.</li><li>Experience using electronic work-management systems.</li><li>CAFM experience strongly preferred.</li><li>Good understanding of technical and non-technical FM services.</li><li>Strong Microsoft Office skills.</li><li><strong>Fluent in Arabic and English, spoken and written.</strong></li><li>GCC experience preferred.</li></ul>

Help Desk & CAFM System Coordinator

<h2>Job Summary</h2><p>The Help Desk &amp; CAFM System Coordinator will coordinate FM help desk activities and CAFM operations, ensuring service requests are accurately logged, assigned, monitored, escalated, and closed within agreed service levels.</p><h2>Key Responsibilities</h2><ul><li>Manage daily FM Help Desk and CAFM activities.</li><li>Receive, record, categorize, and assign service requests and work orders.</li><li>Monitor work orders against agreed SLAs and escalate overdue activities.</li><li>Coordinate with technicians, engineers, supervisors, customers, and service providers.</li><li>Maintain accurate CAFM records, reports, and performance information.</li><li>Support and train users on CAFM processes and system functionality.</li><li>Monitor compliance with established help desk procedures.</li><li>Prepare reports on work orders, response times, completion rates, and service performance.</li></ul><h2>Requirements</h2><ul><li>Higher education degree.</li><li>Minimum <strong>2 years' experience in FM Help Desk, Customer Service, CAFM, or a related environment</strong>.</li><li>Previous experience operating electronic work management systems.</li><li>Practical experience using a <strong>CAFM system is strongly preferred</strong>.</li><li>Good understanding of hard and soft FM services.</li><li><strong>Fluent in Arabic and English – mandatory.</strong></li><li>Strong Microsoft Office skills.</li><li>Excellent communication, coordination, organization, and problem-solving capabilities.</li><li>Previous GCC/FM experience is preferred.</li></ul>

Cloud Eats kitchen

<p>We are seeking an experienced <b>Training Officer</b> to develop, coordinate, and deliver training programs for our restaurant and cloud kitchen operations. The ideal candidate will ensure all employees are equipped with the knowledge and skills required to deliver excellent customer service, maintain food safety standards, and achieve operational excellence.</p><p><b>Key Responsibilities</b></p><ul><li>Develop and implement training programs for Front of House (FOH), Back of House (BOH), and Head Office employees.</li><li>Conduct induction and orientation programs for new employees.</li><li>Deliver training on SOPs, customer service, food safety, hygiene, HACCP, and company policies.</li><li>Evaluate employees' training needs through performance assessments and operational feedback.</li><li>Conduct on-the-job coaching and regular refresher training.</li><li>Maintain training records, attendance, and competency assessments.</li><li>Coordinate with Operations Managers and Restaurant Managers to identify skill gaps.</li><li>Monitor training effectiveness through assessments and operational KPIs.</li><li>Prepare monthly training calendars and reports.</li><li>Support employee development, succession planning, and leadership training initiatives.</li><li>Ensure compliance with company standards and local food safety regulations.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree or Diploma in Human Resources, Hospitality Management, Business Administration, or a related field.</li><li>Minimum <b>3&ndash;5 years of experience</b> as a Training Officer or Learning &amp; Development professional in the <b>F&amp;B or Hospitality industry</b>.</li><li><b>Mandatory experience in restaurants, caf&eacute;s, cloud kitchens, or hospitality operations.</b></li><li>Strong knowledge of customer service, restaurant operations, HACCP, and food safety standards.</li><li>Excellent presentation, communication, and coaching skills.</li><li>Proficient in Microsoft Office (Word, Excel, PowerPoint).</li><li>Strong organizational, interpersonal, and reporting skills.</li><li>Ability to travel between restaurant locations when required.</li></ul><p>If you meet the above requirements and are interested in joining our team, <b>please send your updated CV to</b> <b>hr.head@cloudeatskitchen.com</b> with the subject line</p><p>Work Location: In person</p>

Training Officer F&B

Explore 3+ Front desk receptionist in Doha this August. Find roles across top companies and apply now to boost your career.

3 front desk receptionist jobs In Doha

Help Desk & CAFM System Coordinator

Help Desk & CAFM System Coordinator

Training Officer F&B