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assistant manager - front office Jobs in Doha

assistant manager - front office

commercial manager

front office manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25182589<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>YOUR LEGACY STARTS WITH US</b></p>
<p>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.</p>
<p><b>FIND PURPOSE IN YOUR PASSION</b></p>
<p>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.</p>
<p>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:</p>
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
 </ul><div><ul><li>Exclusive training and leadership development programs</li></ul>
 <ul><li>Recognition and rewards for exceptional service</li></ul>
 <ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
 <ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
 <ul><li>Medical Insurance Coverage</li></ul>
 <ul><li>An HR team dedicated to your success and wellbeing</li></ul>
</div><p><b>OUR EXPECTATIONS FROM THE ROLE:JOB SUMMARY</b></p>
<p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p>
<p><b>CANDIDATE PROFILE</b></p>
<p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul>
<p><b>CORE WORK ACTIVITIES</b></p>
<p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul>
<p><b>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul>
<p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Assistant Front Office Manager

Hyatt Regency

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  Organization- Hyatt Regency Doha
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  Summary
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 About Hyatt Regency Oryx Doha
 <br/>
 <br/>
 Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
 <br/>
 <br/>
 The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
 <br/>
 <br/>
 About the role:
 <br/>
 <br/>
 We are currently on the lookout for an experienced Assistant Manager - Front Office to join our team. We are looking for a bright, energetic leader who will be responsible for delivering the brand promise by assisting the Front Office Manager to run successfully the Front Office operations in the hotel, including: Front Desk, Guest Services, Concierge, Club Olympus and Regency Club. You will be playing a key role in delivering a seamless and memorable guest experience in the hotel, having strong accountability for major guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.
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  Qualifications
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 What we are looking for:
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 At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.
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 Exceptional interpersonal skills showing care and the ability to connect and care for our guests
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 International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
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 Desire to constantly learn and ambition to grow, setting an exceptional leadership example
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 Ability to work under pressure
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 Excellent written and spoken English
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 What we are offering:
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 Competitive tax free salary and benefits
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 Opportunities for career growth within the global company
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 Discounted rooms at Hyatt wordwide
</div>


Assistant Manager - Front Office

Hyatt Regency Doha

<div><div><p>Summary</p><div><p>
About Hyatt Regency Oryx Doha</p>
<p>Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.</p>
<p>The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
</p><p>About the role:</p>
<p>We are currently on the lookout for an experienced Assistant Manager - Front Office to join our team. We are looking for a bright, energetic leader who will be responsible for delivering the brand promise by assisting the Front Office Manager to run successfully the Front Office operations in the hotel, including: Front Desk, Guest Services, Concierge, Club Olympus and Regency Club. You will be playing a key role in delivering a seamless and memorable guest experience in the hotel, having strong accountability for major guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.</p></div></div><p></p><div><p><br>
Qualifications</p><div><p>
What we are looking for:</p>
<p>At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.</p>
<p>Exceptional interpersonal skills showing care and the ability to connect and care for our guests</p>
<p>International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments</p>
<p>Desire to constantly learn and ambition to grow, setting an exceptional leadership example</p>
<p>Ability to work under pressure</p>
<p>Excellent written and spoken English</p><br>
<p></p>
<p>What we are offering:</p>
<p>Competitive tax free salary and benefits</p>
<p>Opportunities for career growth within the global company</p>
<p>Discounted rooms at Hyatt wordwide</p></div></div></div>

ASSISTANT MANAGER - FRONT OFFICE

Assets Group

<p><b>Position Title:</b> Duty Manager</p><p><b>Department:</b> Front Office / Rooms Division<br/><b>Reports To:</b> Front Office Manager<br/><b>Location:</b> Maysan Doha, LXR Hotels &amp; Resorts - Hilton</p><p>Only Arabic Speaker Male</p><p><b>Position Summary:</b></p><p>At <b>Maysan Doha, LXR Hotels &amp; Resorts</b>, the Duty Manager plays a key leadership role in ensuring seamless daily hotel operations and delivering the refined, personalized service that defines the LXR brand. The role acts as the primary point of contact for guests and team members, maintaining the highest standards of hospitality, efficiency, and guest satisfaction throughout the property.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee all <b>Front Office operations</b> during the shift, ensuring smooth guest arrivals, departures, and overall service excellence.</li><li>Act as the <b>hotel&rsquo;s representative</b> in the absence of senior management, making operational decisions and ensuring brand standards are consistently upheld.</li><li>Handle guest feedback, requests, and complaints with professionalism and empathy, ensuring prompt and effective service recovery.</li><li>Coordinate daily operations with Housekeeping, Engineering, Security, and Food &amp; Beverage departments to maintain seamless guest experiences.</li><li>Conduct regular inspections of public areas, guest floors, and back-of-house facilities to ensure cleanliness, safety, and adherence to Hilton&rsquo;s luxury brand standards.</li><li>Review arrival lists, VIP and repeat guest profiles, ensuring personalized service and memorable experiences.</li><li>Support the Front Office team with coaching, motivation, and training to promote engagement and service excellence.</li><li>Monitor hotel occupancy, forecast, and operational requirements to optimize staffing and service delivery.</li><li>Ensure compliance with health, safety, and emergency procedures, taking charge during critical situations when required.</li><li>Prepare end-of-shift reports and communicate key operational updates to management and the next shift team.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Degree or Diploma in <b>Hospitality Management</b> or related field.</li><li>Minimum <b>2&ndash;4 years of Front Office experience</b>, including at least <b>1 year in a supervisory or Duty Manager role</b> within a <b>luxury or 5-star hotel environment</b>.</li><li>Strong leadership, organizational, and problem-solving abilities.</li><li>Excellent interpersonal and communication skills in English; additional languages are an advantage.</li><li>Proficiency in <b>Opera PMS</b> and Microsoft Office applications.</li><li>Ability to remain composed and decisive under pressure while maintaining a professional demeanor.</li></ul><p><b>LXR Brand Philosophy:</b></p><p>LXR Hotels &amp; Resorts are a collection of independent luxury properties, each offering an individual and authentic experience inspired by the local culture and environment. At Maysan Doha, we embody elegance, discretion, and personalized service creating memorable stays that reflect the essence of Qatari hospitality.</p><p>We are providing single room accommodation + transportation along with the salary</p><p>Job Type: Full-time</p><p>Pay: QAR5,500.00 per month</p>

Duty Manager

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Under the direction of the Hotel Manager, and within the limits of Rosewood Doha&rsquo;s policies and procedures to assist in achieving the goals and targets set in budgets by maximizing Revenue, by maintaining as well as by building on the reputation of the hotel and by ensuring that business objectives are accomplished.</div><div></div><div><br>
Oversee and direct Heads of Departments, leading and supporting the team in ensuring that guest needs are met to the high standard required by the hotel and expectations are exceeded.</div><div></div><div><br>
Be responsible for the smooth running of the hotel, on a day to day basis, providing advice and guidance to Department Heads and Team Members. Assume complete operational responsibility for designated areas: guest satisfaction; employee satisfaction; product quality; operational efficiency; staffing matters and fire life safety standards, in line with brand standards.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><br>
Quality:</div><div></div><ul><li><br>
 Ensure all hotel areas are meeting Rosewood&rsquo;s service standards.</li></ul><div></div><ul><li><br>
 Drive and lead Initiatives for increasing awareness of Rosewood&rsquo;s service standards across the hotel to ensure quality service &amp; products remain at the forefront.</li></ul><div></div><ul><li><br>
 Ensure departmental action plans are implemented and reviewed following quality service audit results.</li></ul><div></div><ul><li><br>
 Review the daily activities of all areas directly responsible for.</li></ul><div></div><ul><li><br>
 Review, in conjunction with the Director of Front office, arrivals and departures on a daily basis, ensuring that the necessary room allocations are made and amenity requirements are communicated to the appropriate departments for action.</li></ul><div></div><ul><li><br>
 Maintain a lobby &amp; front of house presence as appropriate: greeting VIP and regular guest arrivals (residential and non-residential); ensuring Rosewood&rsquo;s service standards are consistently achieved; monitoring the physical appearance and cleanliness of the lobby, residences and public areas.</li></ul><div></div><ul><li><br>
 Oversee to ensure that a concise and accurate guest history system is maintained, and that recorded requirements are complied with for each individual guest.</li></ul><div></div><ul><li><br>
 Check, in conjunction with the Director of Heart of House and Director of Engineer a minimum of 10 bedrooms or suites per week and all VIP rooms/suites, ensuring that work necessary to maintain the accommodation to the required standard is carried out.</li></ul><div></div><ul><li><br>
 Ensure the preventative/perfect room program operates consistently and efficiently.</li></ul><div></div><ul><li><br>
 Prepare the Executive Duty Management rota and to undertake executive duty management shifts as rostered.</li></ul><div></div><ul><li><br>
 Manage customer feedback effectively, uses customer issues and compliments to activate long term improvements in products and services, sharing best practice across the organization.</li></ul><div></div><ul><li><br>
 Monitors the associates of these operations to ensure guests receive prompt, cordial attention and personal recognition, in line with corporate policies and standards at all times.</li></ul><div></div><ul><li><br>
 Manage TrustYou (with the Director of Front office) to ensure data collection can be achieved, and drives subsequent action plans to consistently improve performance and increase guest satisfaction levels in Rooms areas.</li></ul><div></div><ul><li><br>
 Is a proactive member of the executive / senior management team and exchanges pertinent information between other departments and the division, notably, Engineering and Security.</li></ul><div></div><ul><li><br>
 Assumes overall responsibility for maintaining presentation standards to ensure facilities (both back and front of house for related areas) and equipment are clean, in good repair and well maintained.</li></ul><div></div><ul><li><br>
 Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met.</li></ul><div></div><ul><li><br>
 Maintain effective communication within the Hotel and ensure that the Hotel Manager is kept well informed of any problems/queries that have arisen.</li></ul><div></div><div><br>
Financial:</div><div></div><ul><li><br>
 Keeps abreast of newest trends and innovations in the hospitality industry and maintain an awareness of competitor activity/trends and recommend actions to ensure that the Hotel remains a forerunner in its marketplace.</li></ul><div></div><ul><li><br>
 Generally being alert for opportunities to improve the profitability of the Hotel i.e. through controlling wastage and being responsible for the economy of all utilities and resources.</li></ul><div></div><ul><li><br>
 To actively promote the services and facilities available to guests within the hotel and Rosewood Hotels &amp; Resorts, maximizing revenue from other outlets (e.g. car transfers, telephones, valet services, spa and Food &amp; Beverage facilities, etc.)</li></ul><div></div><ul><li><br>
 With direct report Department Heads prepare annual budgets, with full back up, for designated areas and propose/justify to the Hotel Manager and Director of Finance.</li></ul><div></div><ul><li><br>
 Manages and sets targets for the Hotel&rsquo;s Front Office Upselling Programme.</li></ul><div></div><ul><li><br>
 Conducts comprehensive monthly departmental meetings to include review of Profit and Loss&rsquo;s (as maybe needed), core programmes, customer issues, strategic development, future activities, etc.</li></ul><div></div><ul><li><br>
 Controls and analyses, on an on-going basis, Rooms Division revenues and costs including MOD&rsquo;s to manage performance targets against budget and forecast.</li></ul><div></div><ul><li><br>
 Monitor annual department budgets with Heads of Department throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.</li></ul><div></div><ul><li><br>
 Accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.</li></ul><div></div><ul><li><br>
 Ensure that agreed credit procedures are complied with by direct reporting colleagues, and also to attend monthly credit meetings.</li></ul><div></div><ul><li><br>
 Implements strategies to increase both room yield and RevPAR, liaising with the Director of Sales &amp; Marketing, and Director of Food &amp; Beverage when necessary, to ensure overall revenue maximization.</li></ul><div></div><ul><li><br>
 Communicate with the Director of Sales &amp; Marketing on a regular basis: sales leads; need periods; booking patterns; complaints/problems with corporate agreement clients etc.</li></ul><div></div><ul><li><br>
 Participate in Sales and PR related activities, as directed: sales trips, entertaining, hotel show rounds, familiarization tours, meetings etc.</li></ul><div></div><ul><li><br>
 Work closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue.</li></ul><div></div><ul><li><br>
 Assure that the financial goals of the division and the hotel are being met. Monitors and controls labor expenses, and other divisional expenses such as supplies and equipment.</li></ul><div></div><div><br>
Leading:</div><div></div><ul><li><br>
 Actively drives productivity initiatives, without negatively impacting customer service levels.</li></ul><div></div><ul><li><br>
 Actively drives and co-ordinates the Operations Management Review (OMR) process and action plan across all Rooms Division areas, fostering continuous improvement.</li></ul><div></div><ul><li><br>
 Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all Room Division employees.</li></ul><div></div><ul><li><br>
 Develops and updates policies and manuals, as related to the Division / Department, for implementation in the field, while ensuring compliance to the same for consistency across the group.</li></ul><div></div><ul><li><br>
 Ensure an efficient and well organized division, ensuring all associates are well trained and highly motivated and the development of high potentials.</li></ul><div></div><ul><li><br>
 To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.</li></ul><div></div><ul><li><br>
 To ensure accurate departmental records with respect to associates and training issues, associates development issues and departmental communication issues.</li></ul><div></div><ul><li><br>
 To assist in the creation of full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization and manage updates.</li></ul><div></div><ul><li><br>
 To conduct selection interviews alongside the Talent &amp; Culture Team for potential new team members as and when required.</li></ul><div></div><ul><li><br>
 To carry out job chats, training requirements, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.</li></ul><div></div><ul><li><br>
 To maintain discipline within the Hotel and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent &amp; Culture Department.</li></ul><div></div><ul><li><br>
 To be responsible for the welfare and motivation of associates making use of the information obtained through the annual associates surveys, appraisals and frequent job chats.</li></ul><div></div><div><b><br>
Standard Responsibilities</b></div><div></div><ul><li><br>
 Comply and adhere to the Rosewood company policies.</li></ul><div></div><ul><li><br>
 Take on other tasks in addition of the ones stated, in a reasonable framework.</li></ul><div></div><ul><li><br>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li></ul><div></div><ul><li><br>
 Model the company&rsquo;s culture, vision, mission and core values at all times.</li></ul><div></div><ul><li><br>
 Review Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.</li></ul><div></div><ul><li><br>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li></ul><div></div><ul><li><br>
 Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).</li></ul><div></div><ul><li><br>
 Responsible for the recruitment, in conjunction with the Talent &amp; Culture Department, of associates.</li></ul><div></div><ul><li><br>
 Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.</li></ul><div></div><ul><li><br>
 Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.</li></ul><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div></div><ul><li><br>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li></ul><div></div><ul><li><br>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li></ul><div></div><ul><li><br>
 Report any defects in the building, plant or equipment according to hotel procedure.</li></ul><div></div><ul><li><br>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li></ul><div></div><ul><li><br>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li></ul><div></div><ul><li><br>
 Be fully conversant with:</li></ul><div></div><ul><li><br>
Regulations</li></ul><div></div><ul><li><br>
Risk Assessments for your department</li></ul><div></div><ul><li><br>
Hotel Fire &amp; Bomb Procedures</li></ul><div></div><div><b><br>
Other</b></div><div></div><ul><li><br>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li></ul><div></div><ul><li><br>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Director of Rooms

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary</b></p>
<p>Responsible for the management of guest history information including merging/purging guest profiles and administration of guest preference and glitches process; and to ensure regular maintenance of the guest history and profile database. To be the link between the guests and all departments at the Hotel prior to arrival, during their stay and after their departure, creating the relationship hospitality at all the time. To ensure the highest level of service experience will be provided during their stay by the whole hotel, anticipating their needs and looking for every opportunity to &ldquo;Wow&rdquo; the guests with uncompromised level of attention to details.</p><br>
<p></p><br>
<p><b>Essential Duties and Responsibilities</b></p><br>
<ul><li>
Ensures that all guest information is handled according to Rosewood Standards.</li><li>
Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival.</li><li>
Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest&rsquo;s arrival as to ensure that all requests are followed through.</li><li>
Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera.</li><li>
Contacts guests v&iacute;a Glowing, telephone, e-mail, or in person within the day from the query being received.</li><li>
Ensures that guest and company profiles are updated accurately, correctly and timely in PMS.</li><li>
Notes and follows up on guest preferences and special requests and alerts or trace to respective department is being addressed.</li><li>
Maintains complete knowledge of the Hotel &amp; its services (F&amp;B promotions / Rooms / Special Guest programs and Spa facilities, etc.).</li><li>
Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background.</li><li>
Is fully conversant with accommodation features: lay-out, room type, location d&eacute;cor, in room facilities and equipment.</li><li>
Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way.</li><li>
Receives all Trust you online guest comments (included but not limited to Trust You surveys, Tripadvisor etc)</li><li>
Fills in each &ldquo;guest profile&rdquo; in Opera PMS with these comments for future stays.</li><li>
Maintains a thorough knowledge of the city to assist guest whenever is required (Restaurants, tourist sites etc) during the pre-calling/ pre-arrival email activity.</li><li>
Pre-calls all transient arriving guests in accordance with pre-calling SOP.</li><li>
Assemble TOP VIPs guest&rsquo;s profiles (Show me you Know me) and distribute across the hotel prior to arrival.</li><li>
Monitors guests&rsquo; birthdays and sends birthday online cards.</li><li>
Prepares the necessary information, reports, and monitors their activities throughout the day.</li><li>
Updates guests&rsquo; preference and relevant information in Opera</li><li>
Extend all efforts to collect guests&rsquo; email address, telephone number and address prior guest&rsquo;s arrivals.</li><li>
Pre research guest&rsquo;s profiles, status and required information in order to personalize their stay.</li><li>
Follow any special guest room decorations and make sure they are properly done.</li><li>
Ensures VIP rooms are pre-checked and inspected. The same will apply to special occasion requests and set ups.</li><li>
Coordinates the preparation and organization of all welcome / welcome back amenities and amenity process for all arriving and in-house guests.</li><li>
Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner.</li><li>
Escort Arriving Guests to their room and conduct rooming as per RD-FO-SOP-011.</li><li>
Ensures that all the departments follow the information provided in traces; guest profile notes and emails are executed.</li><li>
Organizes the execution of the special preferences and amenities to all guests in a timely manner.</li><li>
Ensures that all pertinent information is provided to (future) guests and associates.</li><li>
Ensures that all communication with (future) guests and associates is complete, accurate, engaging and positive.</li><li>
Maintains confidentiality of all guest information.</li><li>
Attends daily briefing and communicates all challenges and successes with the rest of the team.</li><li>
Promptly, accurately and consistently reports all guest complaints and how they were solved.</li><li>
Attends designated meetings.</li><li>
Ensures and emphasizes prompt solutions and reporting of any guest concerns and challenges during the shift. Ensures that any challenges (Guest concerns or associate concerns) are communicated or escalated.</li><li>
Performs all tasks as detailed in daily task list.</li><li>
Maintains cleanliness and tidiness of work area at all times.</li><li>
Participates in related project teams.</li><li>
Positively impacts on the hotel revenue by up-selling techniques and pre-calling arrival activities for guests.</li><li>
100% compliance with all mandatory training.</li><li>
Update the information of VIP arrivals for the next day and prepare the weekly one. To be sent daily around or before noon. Update Rosewood Daily report.</li><li>
Send the amenities catalogues to the guest according to the requests.</li><li>
Ensures each special program is highlighted and recognized. (SAG, Amex, Elite, Expedia, etc.)</li><li>
Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score.</li><li>
Collect preferences daily and enter into our guest profiles.</li><li>
Ensure Lobby Coverage and perform Lobby Host Duties.</li></ul><br>
<p></p><br>
<p><b>Standard Responsibilities</b></p>
<ul><li>Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;Brand Ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Display hospitality skills when dealing with guests and associates.</li>
Ensure high standards of personal presentation and grooming.<br>
<li>
</li></ul><p></p><br>
<p><b>Confidentiality</b></p>
<p>Whist working at Rosewood Doha, You will have access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</p><br>
<p></p><br>
<p><b>Health &amp; Safety</b></p><br>
<ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul><br>
<p></p><br>
<p><b>Other</b></p>
<ul><li>The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Guest Relation Agent

The Ned Hotel

<div><div><div><div><h1 class="jobSectionHeader"><b>SECURITY GUARD - FRONT DOOR</b></h1><div><p>
The Ned Doha</p><div><div>
Doha</div><ul><li></li></ul><div>
competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><p></p><div><p><br>
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.</p><p></p><p><b><br>
Job Purpose:</b></p><p>
The Front Door Security Guard is responsible for maintaining a secure and welcoming environment at the hotel&rsquo;s main entrance. This role combines access control duties with guest service ensuring smooth baggage screening, greeting and assisting hotel guests, and recognizing regular visitors and Ned Doha Club Members. The position requires professionalism, attentiveness, and excellent guest interaction skills while ensuring that safety and security protocols are always upheld.</p><p></p><p><b><br>
Responsibilities:</b></p><p></p><p><b><br>
Guest Interaction &amp; Front Door Duties</b></p><ul><li>
Welcome all hotel guests, visitors, and Ned Club members warmly and courteously.</li><li>
Recognize and acknowledge returning guests and club members to ensure a personalized experience.</li><li>
Assist guests with directions or inquiries and coordinate with Front Office, Concierge, or Valet when necessary.</li><li>
Maintain a professional and polished appearance at all times as a brand ambassador of The Ned Doha.</li><li>
Ensure the front door and lobby entrance are always clean, organized, and unobstructed.</li></ul><p></p><p><b><br>
Security Screening &amp; Access Control</b></p><ul><li>
Operate and monitor baggage scanners and walk-through metal detectors to ensure guest safety.</li><li>
Politely guide guests and visitors through screening procedures while maintaining a welcoming demeanour.</li><li>
Prevent entry of unauthorized individuals, suspicious persons, or prohibited items into the hotel premises.</li><li>
Immediately report any suspicious activities or security concerns to the Duty Manager or Security Supervisor.</li></ul><p></p><p><b><br>
Safety &amp; Incident Response</b></p><ul><li>
Remain alert and attentive to any unusual behaviour or potential security risks around the entrance area.</li><li>
Respond promptly to security incidents, emergencies, or alarms as per hotel procedures.</li><li>
Support the Emergency Response Team in case of fire, evacuation, or medical emergencies.</li><li>
Ensure the fire exits near the main lobby are unobstructed and all safety devices are operational.</li></ul><p></p><p><b><br>
Coordination &amp; Reporting</b></p><ul><li>
Maintain effective communication with CCTV operators, Valet, Concierge, and Lobby teams.</li><li>
Record and report all incidents, irregularities, or lost-and-found cases to the Security Office.</li><li>
Assist in managing guest and visitor flow during VIP movements or special events.</li><li>
Perform daily checks on the baggage scanner, walk-through metal detector, and other safety systems to ensure functionality.</li></ul><p></p><p><b><br>
Other Duties</b></p><ul><li>
Support lobby operations during busy check-in/out periods as required.</li><li>
Follow grooming and conduct standards aligned with The Ned Doha&rsquo;s brand and service values.</li><li>
Carry out other assignments as directed by the Security Supervisor or Manager.</li></ul><p></p><p><b><br>
Qualifications &amp; Competencies:</b></p><ul><li>
Previous experience as a Security Guard, Doorman, or Front Door Security Officer in a 5-star hotel or luxury environment.</li><li>
Strong interpersonal and communication skills.</li><li>
Professional, alert, and confident demeanor.</li><li>
Physically fit and able to stand for extended periods.</li><li>
Knowledge of basic security procedures and emergency protocols.</li><li>
Security training certification or license is an advantage.</li></ul><p></p><p><b><br>
</b></p><p><b>What&rsquo;s In It for you?</b></p><ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul><p></p><p><br>
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.</p><p></p><p><br>
Apply today and join us!</p><p></p><p><br>
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</p></div></div><p></p>

FRONT DOOR

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