corporate trainer for call centre paid session trainings

Globe Call Centre(SMC-PRIVATE) Ltd

Globe Call Centre is seeking an experienced Call Centre Trainer to deliver paid, session-based training for our call centre agents. This opportunity is ideal for a seasoned professional with a strong background in international B2B support and sales, who can provide impactful training without the commitment of a full-time role.What We&rsquo;re Looking For<ul><li>Proven experience as a call centre trainer with expertise in international B2B customer support and/or sales</li><li>Strong command of professional communication standards, including call structure, objection handling, rapport building, and customer satisfaction techniques</li><li>Ability to design and deliver engaging, practical training sessions tailored to call centre environments</li><li>Confidence in coaching agents on professional etiquette, tone, clarity, and cultural sensitivity when dealing with global clients</li><li>Comfort working as a visiting trainer or consultant, compensated on a per-session basis</li></ul>Key Responsibilities<ul><li>Conduct structured and results-driven training sessions for call centre agents</li><li>Provide guidance on handling international B2B calls professionally and effectively</li><li>Deliver real-time feedback, role-play exercises, and performance improvement strategies</li><li>Support improvements in overall call quality, customer experience, and conversion performance</li><li>Collaborate with leadership to ensure training aligns with operational goals</li></ul>Interested Candidates may send their resumes on &quot;hr@globe-call.com&quot;Job Type: Part-timeExpected hours: 3 &ndash; 5 per weekWork Location: In person

Corporate Trainer (for Call Centre Paid Session Trainings)

Touchstone Communications

Summary:We are seeking a highly skilled and motivated Final Expense Sales Trainer to lead the development, coaching, and performance improvement of our Final Expense sales team. The ideal candidate has strong product knowledge, excellent communication abilities, proven training experience, and a passion for building high-performing sales agents.Key ResponsibilitiesTraining &amp; Development<ul><li>Conduct onboarding and continuous training sessions for new and existing agents.</li><li>Deliver product training covering Final Expense insurance, underwriting basics, scripts, sales strategies, and compliance.</li><li>Coach agents on call flow, tone, objection handling, customer qualification, and closing techniques.</li><li>Create training materials, including scripts, call guides, cheat sheets, and role-play scenarios.</li></ul>Performance Coaching<ul><li>Monitor live calls and recorded calls; provide detailed feedback and action plans.</li><li>Identify skill gaps and design targeted coaching sessions.</li><li>Mentor low-performing agents and help build them into consistent producers.</li><li>Track performance metrics (transfers, conversions, QA scores) and ensure standards are met.</li></ul>Process &amp; Quality Assurance<ul><li>Ensure all agents follow company standards, scripts, compliance rules, and workflow.</li><li>Evaluate call quality and maintain alignment with campaign expectations.</li><li>Collaborate with supervisors and management to resolve performance and quality issues.</li></ul>Leadership &amp; Team Management<ul><li>Conduct regular team meetings, refresher trainings, and performance reviews.</li><li>Work closely with managers to design training strategies that boost productivity and retention.</li></ul>RequirementsExperience:<ul><li>Minimum 1&ndash;2 years of experience in Final Expense sales as a Senior Closer, Team Lead, or Sales Coach.</li><li>Strong troubleshooting and problem-solving mindset.</li></ul>Skills:<ul><li>Strong communication, leadership, and presentation skills.</li><li>Solid understanding of Final Expense products and underwriting criteria.</li><li>Expert in sales scripts, objection handling, and call-center workflow.</li><li>Ability to coach, motivate, and manage diverse personalities.</li></ul>Tools Knowledge:<ul><li>CRM usage, call monitoring tools, MS Excel and other important training documentation.</li><li>Knowledge of insurance Carriers , DNC , TCPA , understanding.</li></ul>Benefits:<ul><li>Gym Facility</li><li>Medical Insurance</li><li>Paid Leave</li><li>Provident Fund + EOBI</li><li>Training Programs</li><li>Market Competitive Salary + Lucrative Bonus</li><li>Transport for Females</li><li>Career Path</li></ul>Job Type: Full-timeWork Location: In person

Sales Trainer - Final Expense

Golden Hawk Technologies

Job Title: Quality Assurance SpecialistLocation: DHA Phase 2, IslamabadTimings: 1:00 PM &ndash; 10:00 PM (Monday to Friday)Department: Quality AssuranceJob Overview:We are looking for a dedicated and detail-oriented Quality Assurance Specialist - BPO to oversee and maintain the quality standards of our customer support operations. The ideal candidate will be responsible for monitoring calls, evaluating overall team performance, providing feedback, training new resources, and ensuring compliance with company policies. This role requires strong communication skills, analytical thinking, and the ability to work closely with both management and frontline teams to drive continuous improvement.Key Responsibilities:Monitor and evaluate inbound/outbound calls to ensure quality, compliance, and adherence to company standards.Conduct mock call tests for new hires to assess readiness before live operations.Train and coach new resources on call handling, communication etiquette, and company processes.Prepare and maintain a weekly schedule for all team members.Monitor the overall performance of every team in operations and highlight areas of improvement.Identify skill gaps and recommend targeted training sessions to improve performance.Provide constructive feedback and share regular QA reports with management.Collaborate with team leads and HR to ensure consistent quality across all shifts.Check hourly status updates and ensure daily stand-ups are conductedSupport management in implementing strategies for continuous improvement in customer satisfaction.Requirements:3 to 4 years of experience as a QA Specialist/QA Analyst/Trainer in a BPO or call center environment.Strong knowledge of call monitoring, quality standards, and customer service best practices.Proven ability to evaluate and track team performance across operations.Excellent communication and interpersonal skills.Ability to prepare schedules and manage team performance effectively.Strong problem-solving and coaching abilities.Ability to work under pressure and manage multiple tasks effectively.Perks &amp; Benefits:Competitive salary package.Growth opportunities in a professional work environment.Training and development opportunities.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in training?</li></ul>Experience:<ul><li>B2B &amp; B2C Operations : 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Quality Assurance Specialist - BPO

Cabcall Outsource

Candidates experienced with icabbi, Autocab, cordic software are requiredJob Overview: Your role as Cab Call Operator/Dispatcher (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:<ul><li>Airport Booking.</li><li>Payment over the Phone.</li><li>Escalating the complaint to the relevant Department.</li><li>Handling Driver Queries/ Grievances.</li></ul>What You&rsquo;ll Do<ul><li>As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).</li><li>You will be doing the following task primarily:</li><li>Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.</li><li>Offer customers with timely Quotations.</li><li>Amending and Cancelling Active Bookings.</li><li>Keep a track of flight inputs.</li><li>Liaison with UK Office i-e Supervisor and Shift In charge.</li><li>Meeting High Level of Customer Service at all times.</li><li>Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.</li><li>Customer Coordination &ndash; Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,</li><li>Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)</li></ul>Required Experience &amp; Qualifications:<ul><li>Minimum 01 Year of CSR Experience within UK based cab.</li><li>Candidates with the working knowledge of ICabbi, Autocab &amp; Cordic are required.</li><li>British Accent is mandatory for this role.</li></ul>Job Types: Full-time, Contract Contract length: 11 monthsPay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Taxi Booking Dispatcher/Operator-UK

Times Consultant

Join Our Team as an IELTS &amp; PTE Instructor!Are you passionate about the English language and enjoy helping students achieve their goals? We are seeking a motivated and results-oriented IELTS &amp; PTE Trainer to become part of our growing team. Whether you are an experienced trainer or an enthusiastic English speaker ready to explore test preparation, we provide a dynamic environment with structured on-the-job training and growth opportunities.Key Responsibilities:<ul><li>Conduct engaging IELTS and PTE training sessions aligned with official test formats and standards.</li><li>Develop personalized lesson plans catering to students&rsquo; learning levels and objectives.</li><li>Track students&rsquo; progress through practice tests and offer actionable guidance for improvement.</li><li>Share effective strategies, tips, and techniques to maximize test performance.</li><li>Stay updated on changes in IELTS and PTE test formats, evaluation methods, and best practices.</li><li>Create a positive, interactive learning environment that motivates and inspires students.</li><li>Provide mentorship and ongoing support to help students reach their language goals.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in any discipline (minimum 16 years of education).</li><li>Excellent command of the English language, both spoken and written.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to work independently and collaboratively within a team.</li><li>Familiarity with IELTS &amp; PTE exam formats and scoring is preferred.</li><li>Prior teaching or training experience is an advantage but not required.</li></ul>Why Work with Us?<ul><li>Competitive salary with performance-based rewards.</li><li>Paid training and opportunities for professional growth.</li><li>Supportive and collaborative work environment.</li><li>Access to Times Employee Benefits.</li><li>Career growth opportunities within the education and training sector.</li><li>Make a tangible impact by guiding students toward international education success.</li></ul>If teaching motivates you and your English skills are top-tier, we&rsquo;d love to have you on our coaching team. Support students on their IELTS and PTE journeys. Apply today and inspire future achievers!Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

IELTS Instructor

Globe Call Centre is hiring experienced and reliable UK Cab Dispatchers &amp; Operators to join our growing operations team. We are seeking proactive individuals who can think quickly, stay organized, and perform efficiently in a fast-paced work environment. Candidates with hands-on experience in dispatch coordination&mdash;particularly within the UK taxi or transportation sector&mdash;are highly encouraged to apply.Key Responsibilities<ul><li>Efficiently manage and allocate incoming cab bookings to ensure timely and reliable service.</li><li>Monitor driver routes, schedules, and performance, making real-time adjustments to ensure smooth operations.</li><li>Maintain clear and professional communication with drivers and customers, providing updates and assistance as required.</li><li>Accurately maintain records of trip details, driver activities, and daily dispatch logs.</li><li>Ensure all dispatch activities comply with company policies and applicable transportation regulations.</li><li>Address customer inquiries and concerns promptly and professionally to maintain a positive service experience.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 1 year of experience in taxi, cab, or transportation dispatch.</li><li>Strong working knowledge of dispatch systems, GPS tools, and route management software.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Ability to remain calm, organized, and proactive in high-pressure situations.</li><li>Strong multitasking, time management, and problem-solving skills.</li></ul>Job Location: Plot no. 206, East Service Road, I 10/3, IslamabadInterested Candidates may send their resumes on &quot;hr@globe-call.com&quot;Job Type: Full-timeWork Location: In person

UK Taxi Dispatchers

Globe Call Centre is looking for a dynamic and results-oriented Business Development Executive (BDE) to support the expansion of our digital marketing division. We seek individuals who thrive in sales, client communication, and international business development&mdash;especially within the digital marketing landscape.In this role, you will identify new business opportunities, manage and grow client relationships, and play a key part in broadening our global client portfolio.Key Responsibilities<ul><li>Identify, approach, and pitch our digital marketing services to prospective clients across international markets.</li><li>Build and maintain strong relationships with new and existing clients through regular communication and follow-ups.</li><li>Understand client needs and work closely with internal teams to develop customized digital marketing solutions.</li><li>Generate qualified leads using platforms such as LinkedIn, Upwork, Fiverr, and targeted email outreach.</li><li>Prepare compelling proposals, presentations, and sales pitches for potential clients.</li><li>Achieve and surpass monthly business development and revenue targets.</li><li>Stay updated on industry trends, competitive activities, and emerging technologies to strengthen sales strategies.</li></ul>Requirements<ul><li>1&ndash;2 years of experience in business development, sales, or client acquisition (preferably in a digital marketing or IT company).</li><li>Strong knowledge of digital marketing services including SEO, SMM, PPC, and content marketing.</li><li>Excellent verbal and written communication skills in English.</li><li>Hands-on experience with lead-generation tools such as LinkedIn Sales Navigator, Upwork, Fiverr, or similar platforms.</li><li>Strong negotiation, presentation, and closing abilities.</li><li>Highly motivated, target-driven, and capable of working independently or collaboratively within a team.</li></ul>Office Timings: 7 pm to 4 amOffice Location: Plot no. 206, East Service Road, I 10/3, IslamabadInterested candidates may send their resumes on &quot;hr@globe-call.com&quot;Job Type: Full-timeWork Location: In person

International Business Development Executive

Explore 869+ Corporate trainer for call centre paid session trainings in Islamabad Pakistan this January. Find roles across top companies and apply now to boost your career.