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counter agent

Top Notch Consultancy

<div>
 Our client, a leading player in the automotive industry based in
 
 Kuwait
 
 , is seeking a
 
 Spare Parts Salesman
 
 to support daily parts sales operations. The ideal candidate will attend to customer inquiries in a hospitable and professional manner, ensure counter readiness, and contribute to achieving business revenue objectives.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Attend to all customer enquiries, provide product and technical information and parts availability, estimates to satisfy customer needs, upselling and conclude sales in a profitable manner.
 </li>
 <li>
 Prepare parts counter for daily parts sales operations to receive customers, meet external and internal customers demand in line with company standards.
 </li>
 <li>
 Keep records of parts sales estimates and follow up of enquiries.
 </li>
 <li>
 Attend to all telephonic enquiries to support external enquiries
 </li>
 <li>
 Coordinate parts receipts, binning and stock updates and stores arrangements.
 </li>
 <li>
 Assist in annual inventory and perpetual inventory during stock count.
 </li>
 <li>
 Ensure customer satisfaction and customer retention and database and cash customer accounts management.
 </li>
 <li>
 Loss sales data input, new model parts enquiry information gathering and pass on to procurement for demand planning.
 </li>
 <li>
 Attend the duty on time, well-groomed and in the appropriate approved uniform.
 </li>
 <li>
 Ensure name badges are worn whilst on front sales counter duty.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Minimum education level: High school diploma or intermediate level; Diploma in Automotive Engineering is an advantage
 </li>
 <li>
 Minimum 3 years of experience in a similar role within the automotive parts or related sales sector
 </li>
 <li>
 Proficient in EPC systems and basic PC skills
 </li>
 <li>
 Bilingual communication skills preferred
 
 </li>
 </ul>
</div>

Spare Parts Salesman

Best western plus hotels and resorts Kuwait 

Job Title: Reservation AgentLocation: Best Western Hotels &ndash; KuwaitDepartment: Front Office / ReservationsReports To: Reservations Supervisor / Front Office ManagerJob SummaryThe Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.Key Responsibilities<ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul>share your cv on/ hr@bestwesternkuwait.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

AC House company

Job Summary:The Barista is responsible for preparing and serving high-quality coffee, beverages, and light food items while ensuring an exceptional guest experience. This role requires strong knowledge of coffee preparation, customer service, and strict adherence to food safety, hygiene, and health &amp; safety standards.Key Responsibilities:Guest Service &amp; Beverage Preparation<ul><li>Prepare and serve all types of hot and cold beverages, including specialty coffees, teas, and smoothies, according to standard recipes and presentation guidelines.</li><li>Provide friendly, efficient, and professional service to all guests.</li><li>Recommend beverage options and upsell menu items to enhance guest satisfaction and revenue.</li><li>Maintain a clean, organized, and welcoming service counter and seating area at all times.</li></ul>Operational Responsibilities<ul><li>Operate coffee machines, grinders, blenders, and other caf&eacute; equipment safely and correctly.</li><li>Monitor inventory levels and assist in stock control, ordering, and daily requisitions.</li><li>Ensure proper labeling, dating, and storage of all products in compliance with food safety regulations.</li><li>Handle cash, POS transactions, and shift reports accurately.</li></ul>Food Safety &amp; Hygiene<ul><li>Comply with all local health regulations and company standards related to hygiene, sanitation, and food safety (HACCP or equivalent).</li><li>Conduct daily checks on food and beverage temperatures, equipment cleanliness, and product freshness.</li><li>Report any maintenance issues, food safety hazards, or potential contamination risks immediately.</li><li>Wear proper uniform and personal protective equipment (PPE) as required.</li></ul>Health &amp; Safety<ul><li>Follow all occupational health and safety procedures to prevent accidents and injuries.</li><li>Maintain a clean and hazard-free workspace, including handling hot equipment and cleaning chemicals safely.</li><li>Participate in regular safety briefings and training sessions.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience as a Barista in a caf&eacute;, restaurant, or hotel environment.</li><li>Strong knowledge of coffee brewing techniques, milk frothing, and beverage presentation.</li><li>Certification or training in Food Safety and Hygiene (Level 2 or above) preferred.</li><li>Excellent communication and customer service skills.</li><li>Attention to detail, cleanliness, and teamwork.</li><li>Flexible to work shifts, weekends, and holidays.</li><li>Committed to quality, safety, and innovation.</li></ul>Job Type: Full-timePay: KD230.000 - KD250.000 per monthApplication Question(s):<ul><li>Have you worked as a Barista for a minimum two years?</li></ul>

Barista

Holiday Inn

<div>Front Office &ndash; Guest Service Agent

Are you passionate about welcoming guests and creating unforgettable first impressions? We&rsquo;re looking for a Guest Service Agent to join our Front Office team. You&rsquo;ll be the friendly face that ensures every guest enjoys a seamless check-in and check-out experience while delivering IHG&rsquo;s True Hospitality at every touchpoint.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Welcoming guests with warmth and professionalism, handling check-in and check-out procedures efficiently.

Providing accurate information about hotel facilities, services, and local attractions to enhance the guest experience.

Managing guest accounts, payments, and billing processes accurately.

Handling guest requests, complaints, and inquiries promptly, escalating to supervisors when necessary.

Coordinating with other departments (Housekeeping, Concierge, F&amp;B, Engineering) to ensure smooth service delivery.

Maintaining accurate records and ensuring all guest information is updated in the system.

Assisting with room assignments, upgrades, and special requests in line with brand standards.

Promoting hotel services, upselling rooms and packages to maximize revenue.

Upholding grooming standards and representing the hotel with a polished, professional image at all times.

Following safety, security, and operational policies as per hotel procedures.
What we need from you:

Previous experience in a similar Front Office or customer service role within a 4-star or 5-star hotel is preferred.

Excellent communication and interpersonal skills with a guest-focused mindset.

Fluency in English is required; additional languages are a plus.

Strong computer skills and familiarity with property management systems (e.g., Opera) is an advantage.

Professional appearance, punctuality, and attention to detail.

Flexibility to work in shifts, including weekends and public holidays.
What you can expect from us:

A supportive and inclusive work environment where you can grow your career.

Opportunities for learning and development through IHG&rsquo;s training programs.

Competitive salary and benefits aligned with industry standards.

The chance to be part of a world-class hospitality team that creates memorable guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office – Guest Service Agent

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 
 
 
 Your Responsibilities Will Include But Not Be Limited To
 
 
 
 <ul>
 <li>
 Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
 </li>
 <li>
 Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
 </li>
 <li>
 Providing product and service information to customers.
 </li>
 <li>
 Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
 </li>
 <li>
 Troubleshoot service equipment issues.
 </li>
 <li>
 Adhere to, and fulfill, individual and team performance metrics.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 To be considered for the position, you will need to meet with all of the below requirements:
 
 
 <ul>
 <li>
 High School / 1 Year Diploma &amp; Above.
 </li>
 <li>
 0-3 years&rsquo; experience in a related field.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (Speaking and Listening).
 </li>
 <li>
 Excellent Problem-Solving Skills.
 </li>
 <li>
 High Drive for Achievement.
 </li>
 <li>
 Strong Knowledge of MS Office.
 </li>
 <li>
 Preferably Bilingual.
 </li>
 <li>
 Ability to work under pressure.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1635 - Contact Center Agent

The assistant front office manager supports and manages the daily operations of the Front Office, ensuring high standards of guest service, staff supervision, and operational efficiency.This role requires leadership, attention to detail, and the ability to act as Manager on Duty when necessary.Key Responsibilities:Shift Supervision: Oversee AM and PM shifts; ensure all front office staff complete assigned duties efficiently and maintain coordination with other departments.<ul><li>Standards &amp; Compliance: Enforce hotel policies, procedures, and service standards; monitor staff performance and provide guidance or corrective action when needed.</li><li>Guest Relations: Handle guest concerns, special requests, and complaints professionally; ensure VIP and repeat guests receive personalized service.</li><li>Daily Briefing: Communicate daily operations, group activities, and VIP arrivals to front office staff.</li><li>Administrative Support: Assist with staff scheduling, payroll preparation, and other administrative tasks as required.</li><li>Leadership Support: Perform Front Office Manager duties in absence and assist in managing departmental budgets and cost control.</li><li>Maintain knowledge of fire-life-safety procedures; participate in hotel's emergency response team and ensure staff training.</li><li>Operational Flexibility: Be able to perform duties of any front office team member when needed to support operations.</li><li>Promote a professional, service-oriented environment focused on maximizing performance and guest satisfaction.</li></ul>Requirements:<ul><li>Proven experience in front office operations within hospitality industry with minimum of 2 years performing as front office agent/shift leader &ndash; supervisor.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Knowledgeable of Opera and office software.</li><li>Fluent in English &amp; Arabic is mandatory.</li><li>Understanding of Kuwait labor laws and hospitality regulations.</li></ul>kindly send your cv on the following email : HR@BestWesternkuwait.comJob Type: Permanent

Assistant Front Office Manager

Strategic Resilience Group LLC

<div>
 SRG is seeking a Senior Activities Planner at the Combatant Command (COCOM) level. Candidate will serve as a Special Activities Branch Senior Special Activities Planner with emphasis as a Focal Point, Title 10, Title 50 and Special Access Program (SAP) subject matter expert (SME) for the planning, execution and employment/deployment of multi-national forces within the CCMD area of responsibility (AOR). The duty will require providing programmatic support to the CCMD unit, participation in planning preparation of briefings and oversight and expert facilitation of DoD decision making. Candidate will represent designated planning activities on operational planning teams, working groups and other planning venues. All candidates must possess strong planning, writing and verbal communication skills. Position may require shift, night and/or weekend work.
 
 
 Camp Arifjan, Kuwait
 
 
 Position Responsibilities
 
 
 
 Required Qualifications
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Provide expert advice and conduct detailed planning support of Special Activities (Title 10/Title 50), operational planning, coordination and oversight.
 </li>
 <li>
 Provide strategic and operational level planning support pertaining to DoD-wide strategy future issues and strategic foresight, policy, doctrine, decisions, trends, concepts and studies.
 </li>
 <li>
 Coordinate in developing and packaging of POTUS and Secretary of Defense level requests for authority and operational concepts specific to Special Operations and non-conventional means to achieve strategic objectives.
 </li>
 <li>
 Provide senior staff advice and recommendations regarding the establishment, management and execution - level analysis for risk management in support of National Defense strategic priorities including, but not limited to:
 </li>
 <ul>
 <li>
 National Mission Force Operations
 </li>
 <li>
 Theater Special Operations Forces
 </li>
 <li>
 Sensitive and Clandestine Operations
 </li>
 <li>
 Personnel Recovery Operations
 </li>
 <li>
 Focal Point Operations
 </li>
 </ul>
 <li>
 Analyze strategies, policies, doctrine, plans, capability gaps and emerging trends to support decision-making related to current Special and Sensitive Activity operations.
 </li>
 <li>
 Analyze specific legal authorities required to execute sensitive operations in support of existing orders and make recommended authority and Rule of Engagement Changes within legal operational restrictions.
 </li>
 <li>
 Coordinate and integrate plans with supporting/supported interagency partners.
 </li>
 <li>
 Review and analyze selected publications to determine congruence with or divergence from existing policy and doctrine.
 </li>
 <li>
 Provide expertise and analytical support within the SAP, STO and ACCM channels as they pertain to the Special Activities Branch in support of Counter Terrorism and Great Power Competition.
 </li>
 <li>
 Provide record message traffic preparation and handling support to Special Activities Branch including FRAGOs, OPORDs, Night Orders and Theater Country Clearances.
 </li>
 <li>
 Bachelor's degree, Master's degree preferred, or demonstrated capacity to operate at GCC level planning and operations execution.
 </li>
 <li>
 Five (5) years of strategic and operations planning at the Brigade and Division level, specific to SOF and interagency operations under Title 50.
 </li>
 <li>
 Five (5) years' experience at strategic and operational planning, coordination at the GCC level with a focus on sensitive and special operations, enabling SOF operations.
 </li>
 <li>
 Expertise in coordination and planning of Special Activity Operations, to include capabilities, Tactics Techniques and Procedures (TTP), authorities, oversight and C4I requirements for all SOF and Title 50 operations.
 </li>
 <li>
 Demonstrate knowledge of the Title 50 support process for a CCMD AOR. Must be able to staff Title 50 support requests with little to no oversight.
 </li>
 <li>
 Expertise in Personnel Recovery Operations, capable of providing support to PR operations and exercises in the CCMD AOR.
 </li>
 <li>
 Experience in Focal Point Operations Center (FPOC) and Operations Control Center (OCC) operations, providing support to sensitive operations to enable CCMD Command decision making.
 </li>
 <li>
 Experience with record message traffic handling, including the Automatic Message Handling System (AMHS) interface.
 </li>
 <li>
 Experience and depth in CCMD operations and the operating environment.
 </li>
 <li>
 Active TS/SCI clearance and the ability to be granted access to SAP programs.
 </li>
 <li>
 Excellent computer skills, Video Teleconference capability (VTC) equipment and SharePoint usage.
 </li>
 <li>
 Superior Microsoft Office skills, including Outlook and PowerPoint.
 </li>
 <li>
 Superior oral and written communication skills, including expert ability to communicate effectively with people of all levels, deliver effective oral presentations, prepare assessments, and represent the CCMD in interagency meetings.
 </li>
 <li>
 Superior interpersonal, organizational and management skills and an expert ability to conceptualize and lead complex analytical projects.
 </li>
 </ul>
</div>

Special Activities Planner TS/SCI

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