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customer service agent

counter agent

Alghanim INDUSTRIES

Date: 3 Dec 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Counter Agent will report to the Supervisor
 Job Responsibilities
 To sale the maximum vehicles to achieve the target.
 Complete the rental agreements in all respects and submit to the main office.
 Meet customers according to appointments or schedules.
 Main inspection on company vehicles for insured quality, cleanliness and operational performance.
 Achieve exceptional customer service levels.
 Operate the cars in accordance to Kuwait’s law and regulations.
 Perform additional assignments as deemed necessary by the management.
 Provide customers with information about the car and give advice (if needed).
 Produce reports as directed by the management.
 
Candidate Requirements
 Good selling and convincing skills.
 Knowledge and hand on related software experience (KERRIDGE, PATH, SAP, etc.)
 Good verbal & written communication skills (Arabic & English)
 Computer literacy.
 
Education High School / Diploma Bachelor’s Degree

Counter Agent

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
 
 
 Job Responsibilities&nbsp;
 
 
 
 The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 
 <ul>
 <li>
 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 </li>
 <li>
 Answering agent questions regarding best practices or difficult calls.
 </li>
 <li>
 Identifying operational issues and suggesting possible improvements.
 </li>
 <li>
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 </li>
 <li>
 Preparing reports and analyzing data to assist management as they determine call center goals.
 </li>
 <li>
 Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 </li>
 <li>
 Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 
 Bachelors degree in Business Adminstration or any related field
 
 
 &nbsp;
 
</div>

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Chimney X

<div>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Prepare and develop high-quality
 
 Cinnamon Rolls, Cake Rolls, and other sweet rolled pastries
 
 .
 </li>
 <li>
 Mix, knead, and proof dough following standard recipes and SOPs.
 </li>
 <li>
 Monitor baking time and temperature to ensure consistent results and correct texture.
 </li>
 <li>
 Prepare and handle
 
 fillings, toppings, glazes, frostings, and sweet sauces
 
 .
 </li>
 <li>
 Work with
 
 ready-to-use fruits, fruit fillings, dessert toppings, and ice cream
 
 for plating and serving.
 </li>
 <li>
 Bake and finish
 
 cakes, cookies, croissants, and display items
 
 for the bakery counter.
 </li>
 <li>
 Maintain hygiene, cleanliness, and food safety standards in all kitchen areas.
 </li>
 <li>
 Organize the workstation and manage the daily production schedule and stock levels.
 </li>
 <li>
 Support in developing
 
 new flavors, seasonal items, and creative dessert products
 
 .
 </li>
 <li>
 Ensure the
 
 quality, texture, taste, and presentation
 
 of all products meet brand standards.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Strong experience in
 
 sweet doughs
 
 , especially
 
 cinnamon dough and cake-roll mixtures
 
 .
 </li>
 <li>
 Skilled in using bakery equipment (
 
 mixers, proofers, ovens, chillers, freezers
 
 ).
 </li>
 <li>
 Good knowledge of
 
 sauces, toppings, fruits, and ice cream
 
 used in desserts.
 </li>
 <li>
 Experience in
 
 kitchen operations, organization, and basic inventory control
 
 .
 </li>
 <li>
 Proven
 
 work experience in Kuwait
 
 in bakery/pastry or caf&eacute; concepts.
 </li>
 <li>
 High attention to detail and product consistency.
 </li>
 <li>
 Creativity in flavors, presentation, and developing new menu items.
 </li>
 <li>
 Ability to work under pressure during peak hours in a mall environment.
 </li>
 <li>
 Professional appearance and strong work ethic.
 </li>
 </ul>
 
 
 
</div>

Pastry Chef

AC House company

The Barista is responsible for preparing and serving high-quality coffee, beverages while ensuring an exceptional guest experience. This role requires strong knowledge of coffee preparation, customer service, and strict adherence to food safety, hygiene, and health &amp; safety standards.Key Responsibilities:Guest Service &amp; Beverage Preparation<ul><li>Prepare and serve all types of hot and cold beverages, including specialty coffees, teas, and smoothies, according to standard recipes and presentation guidelines.</li><li>Provide friendly, efficient, and professional service to all guests.</li><li>Recommend beverage options and upsell menu items to enhance guest satisfaction and revenue.</li><li>Maintain a clean, organized, and welcoming service counter and seating area at all times.</li></ul>Operational Responsibilities<ul><li>Operate coffee machines, grinders, blenders, and other caf&eacute; equipment safely and correctly.</li><li>Monitor inventory levels and assist in stock control, ordering, and daily requisitions.</li><li>Ensure proper labeling, dating, and storage of all products in compliance with food safety regulations.</li><li>Handle cash, POS transactions, and shift reports accurately.</li></ul>Food Safety &amp; Hygiene<ul><li>Comply with all local health regulations and company standards related to hygiene, sanitation, and food safety (HACCP or equivalent).</li><li>Conduct daily checks on food and beverage temperatures, equipment cleanliness, and product freshness.</li><li>Wear proper uniform and personal protective equipment (PPE) as required.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience as a Barista in a caf&eacute;, restaurant, or hotel environment.</li><li>Strong knowledge of coffee brewing techniques, milk frothing, and beverage presentation.</li></ul>Job Type: Full-timePay: KD240.000 - KD250.000 per month

Cafe Barista

Oru roaster

. Beverage Preparation<ul><li>Prepare high-quality coffee and espresso-based drinks according to standard recipes.</li><li>Maintain consistency in taste, temperature, and presentation.</li><li>Follow proper brewing, grinding, and extraction techniques.</li></ul>2. Customer Service<ul><li>Greet customers warmly and take orders professionally.</li><li>Handle customer concerns politely and provide product recommendations.</li><li>Ensure a positive and friendly caf&eacute; atmosphere.</li></ul>3. Cash Handling<ul><li>Operate the POS system accurately.</li><li>Process payments, manage receipts, and ensure correct cash transactions.</li><li>Maintain a clean and organized cash counter.</li></ul>4. Store Cleanliness<ul><li>Maintain hygiene at the workstation, coffee machine area, and dine-in sections.</li><li>Wash and sanitize equipment, utensils, and tools regularly.</li><li>Follow daily cleaning checklists.</li></ul>5. Inventory &amp; Stock<ul><li>Monitor stock levels for coffee beans, milk, syrups, and other ingredients.</li><li>Report shortages to the supervisor.</li><li>Assist in receiving and organizing deliveries.</li></ul>6. Machine Maintenance<ul><li>Clean and backflush the espresso machine daily.</li><li>Calibrate grinders and ensure optimal machine performance.</li><li>Report technical issues immediately.</li></ul>7. Team Collaboration<ul><li>Work closely with other baristas and floor staff.</li><li>Support colleagues during rush hours.</li><li>Maintain good communication during shift transitions.</li></ul>8. Product Knowledge<ul><li>Stay updated on new beverages, seasonal items, and promotions.</li><li>Understand ingredients, origins of coffee beans, and menu details.</li></ul>9. Speed &amp; Efficiency<ul><li>Prepare drinks quickly without compromising quality.</li><li>Manage multiple orders during peak hours efficiently.</li></ul>10. Safety &amp; Compliance<ul><li>Follow food safety, hygiene, and sanitation standards.</li><li>Comply with company policies and local health regulations.</li></ul>Job Type: Full-timePay: KD200.000 - KD250.000 per month

Fresher - Barista

Hilton

<div>Guest Services Agent - Front Office
A Guest Services Agent - Front Office provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Guest Services Agent - Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Completed high school certificate or equivalent</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Services Agent - Front Office

Date: 24 Nov 2025
 
Location: 
Kuwait, KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Sr. Store Keeper / Store Keeper is fully responsible and accountable for receiving, storing, securing and the issuance of products, in addition to the delivery of products invoiced to the front delivery counter. The job role focuses on leading all relevant processes in alignment with Alghanim policies and procedures. He is also accountable for sound housekeeping of the storage area, conducting inventories, reporting dented items and discrepancies to store manager.
 Job Responsibilities
 Handles accurate receipt of goods at the showroom
 Reports discrepancies, dented and damaged products to Store Manager
 Responsible to storing, labelling and recording damaged and dented items
 Collaborate with Section Heads to have received items displayed at the showroom, and highlights any items not displayed to the store management
 Ensures accurate stock counts and inventory results
 Ensures quick access to stored products and sound delivery process
 Ensures safe product movement to reduce shrinkage
 Accountable for adequate and accurate data updates
 Accountable for running auto replenishment reports
 Ensures issuance of Post Goods Issue (PGI) for items sold from back-storage
 Responsible for all stock transfers to other showrooms and returns to suppliers
 Arranges sending dented items to dented house-ware according to pre-set schedule
 Ensures all back-store’s activities in alignment with organizational policies & procedures
 Maintains back-store’s cost control measures in alignment with business objectives
 Ensures sound housekeeping at the back-store
 Ensures back-store’s employee awareness of safety and emergency procedures.
 
Candidate Requirements
 0-2 years of process improvement experience,
 Strong English and Arabic language capabilities
 Strong communication skills
 Have eye for details & Good Analytical Skill
 
Education Bachelor’s Degree

Sr. Storekeeper

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