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crm & analytics manager

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fmcg sales manager

crm analytics manager

Alyasra Fashion

<div>
 
 
 Job Purpose
 
 
 
 As CRM &amp; Analytics Manager, you will lead the CRM strategy through Data and Analysis in line with the brand and trading objectives that converts data into high-impact business opportunities. You will be the bridge between insights and commercial action, driving revenue growth, margin improvement, and customer lifetime value across online and offline channels in the GCC fashion &amp; footwear market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Own the CRM and analytics roadmap for five core domains:
 
 
 1) Customer demographics &amp; segmentation (purchase behavior, cohort analysis, CLV, churn prediction)
 
 
 2) Data and profiling (strategy, collection, enrichment)
 
 
 3) Campaign &amp; promotion effectiveness (attribution modeling, incrementality testing, ROI optimization)
 
 
 4) Inventory &amp; stock optimization (Product, category and sell through trends)
 
 
 5) Transactional &amp; omnichannel performance (basket analysis, channel shift, price elasticity, cannibalization)
 
 
 
 
 
 Translate insights into clear, actionable business opportunities and present them directly to Directors, Heads and Business unit managers.
 
 
 Partner with Marketing, Merchandising, E-commerce, Supply Chain, and Store Operations to embed analytics into decision-making.
 
 
 Design and enforce best-in-class CRM and marketing automation strategies using modern platforms (Webengage, Infobip, PowerBi, Shopify, GA/Looker etc.).
 
 
 Oversee the development of CRM dashboards, automated reporting, and predictive models.
 
 
 Drive advanced analytics initiatives: customer lifetime value modeling, propensity modeling, market basket analysis, inventory optimization algorithms, and personalized recommendation engines.
 
 
 Work closely with Cyber security teams to ensure full compliance with local data privacy regulations and champion data governance.
 
 
 Continuously scout and implement new tools, technologies, and methodologies to keep the CRM &amp; Analytics function ahead in the GCC Retail &amp; Digital space.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 3+ years of progressive experience in CRM &amp; Analytics with a focus on consumer behavior.
 
 
 Proven track record in retail / fashion / footwear / luxury / e-commerce in the GCC or similar high-growth markets.
 
 
 Strong commercial acumen: you must demonstrate past examples where your insights directly drove financial impact.
 
 
 Experience managing omnichannel datasets (Store, e-commerce and hybrid customers).
 
 
 Excellent stakeholder management and storytelling skills; comfortable influencing business and Marketing decisions.
 
 
 
 
 
 
 
 
 
 Preferred
 
 (not mandatory)
 
 
 - Experience with machine learning use-cases in retail.
 
 
 - Arabic language proficiency.
 
 
 - Prior work in KUW, KSA or UAE retail market.
 
 
 
</div>

CRM & Analytics Manager

Talent Specialist Limited (TSL)

<div>
 
 
 Sales Manager &ndash; Stimulation Equipment (Middle East)
 
 
 
 
 Location:
 
 Kuwait
 
 
 
 Industry:
 
 Oil &amp; Gas / Energy Services
 
 
 
 
 
 A leading multinational in the energy services sector is seeking an experienced
 
 Sales Manager (Stimulation Equipment)
 
 to drive market growth and manage key customer relationships across the Middle East. This is a strategic, client‑facing role suited to a commercially driven professional with strong industry knowledge and a track record of delivering results.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Market Development &amp; Growth
 
 
 <ul>
 <li>
 Identify, develop, and expand new customer relationships.
 </li>
 <li>
 Convert opportunities into contracts and deliver on revenue targets.
 </li>
 </ul>
 
 
 Sales Strategy &amp; Execution
 
 
 <ul>
 <li>
 Develop regional sales strategies aligned with corporate objectives.
 </li>
 <li>
 Lead bidding, proposal development, and commercial negotiations.
 </li>
 <li>
 Work closely with internal engineering, technical, and supply chain teams to support project delivery.
 </li>
 </ul>
 
 
 Market Intelligence
 
 
 <ul>
 <li>
 Monitor market trends, regulatory updates, and competitor activities.
 </li>
 <li>
 Produce market analysis and recommendations to support senior management decisions.
 </li>
 </ul>
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong relationships with customers, government bodies, partners, and distributors.
 </li>
 <li>
 Represent the business at industry events, exhibitions, and conferences.
 </li>
 <li>
 Maintain an accurate sales pipeline and CRM records throughout the entire sales cycle.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Marketing, or related field.
 </li>
 <li>
 5+ years&rsquo; sales experience within oil &amp; gas, EPC, or energy sector.
 </li>
 <li>
 Strong negotiation, business development, and commercial skills.
 </li>
 <li>
 Knowledge of Middle East oil &amp; gas markets and industry dynamics.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Fluent English required; Arabic is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Diversity, Equity &amp; Inclusion
 
 
 
 We are committed to creating an inclusive environment where every applicant is valued. We welcome candidates from all backgrounds and do not discriminate based on nationality, gender, age, disability, or any other protected characteristic.
 
 
 
 
 
 
 How to Apply
 
 
 
 Please send your CV to
 
 elle.tyler@talentspecialist.org
 
 with the subject line:
 
 
 
 Sales Manager &ndash; Stimulation Equipment Application
 
 
 
 
</div>

Sales Manager

Hope Global School

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>Senior Key Account Manager drives strategic client relationships, revenue growth, and long-term partnerships. Responsible for managing major accounts, negotiating contracts, and delivering customized business solutions to maximize profitability and customer retention.
</div>
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Develop and manage strategic key client accounts</li>
<li>Drive revenue growth through account expansion strategies</li>
<li>Build strong relationships with decision makers</li>
<li>Negotiate contracts ensuring profitability and compliance</li>
<li>Monitor account performance and client satisfaction</li>
<li>Identify new business opportunities within accounts</li>
<li>Coordinate cross-functional teams for service delivery</li>
<li>Prepare sales forecasts and performance reports.</li>
</ul><h3 class="jobSectionHeader">Skill &amp; Experience</h3>
<ul><li>Strong negotiation and strategic relationship management abilities</li>
<li>Excellent communication and presentation skills professionally</li>
<li>Proven sales performance and revenue growth expertise</li>
<li>Ability to analyze market trends effectively</li>
<li>Leadership skills for managing cross-functional teams</li>
<li>Proficiency in CRM systems and reporting.</li>
</ul>
Note: Salary depends on experience and skills and is paid in local currency.</div>
 <div></div><div><ul><li><div><div>Date Posted</div>
<div>February 11, 2026</div>
</div></li><div></div><li><div><div>Location</div>
<div><div>Kuwait City, Kuwait
</div></div></div></li><div></div><li><div><div>Offered Salary:</div>
 <div>18500 - 27500 / year</div>
</div></li><div></div><li><div><div>Expiration date</div>
<div>August 8, 2028
</div></div></li><div></div><li><div><div>Experience</div>
<div>2 Year
</div></div></li><div></div><li><div><div>Gender</div>
<div>Both
</div></div></li><div></div><li><div><div>Qualification</div>
<div>Bachelor Degree</div></div></li></ul></div>

Senior Key Account Manager

Future Technology Systems Co. (FutureTEC)

<div>
 
 
 Account Manager
 
 
 
 
 Company:
 
 FutureTEC
 
 
 
 Location:
 
 Kuwait
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Reporting to:
 
 Sales Manager / Commercial Leadership
 
 
 
 
 
 
 Role Overview
 
 
 
 FutureTEC is seeking a proactive and relationship-driven
 
 Account Manager
 
 to manage and grow a portfolio of customer accounts. This role focuses on
 
 account ownership, revenue growth, and customer retention
 
 , working closely with internal teams to deliver IT solutions and services that meet customer needs.
 
 
 The ideal candidate is a
 
 hands-on B2B sales professional
 
 with experience in
 
 IT solutions or services
 
 , comfortable managing accounts, identifying upsell and cross-sell opportunities, and supporting the full sales cycle.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Account Management &amp; Growth
 
 
 <ul>
 <li>
 Manage and grow assigned customer accounts.
 </li>
 <li>
 Build strong relationships with key customer stakeholders.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within existing accounts.
 </li>
 <li>
 Ensure customer satisfaction and long-term account retention.
 </li>
 </ul>
 
 
 
 
 
 Sales Execution
 
 
 <ul>
 <li>
 Support the full sales cycle from opportunity identification to closure.
 </li>
 <li>
 Prepare and follow up on proposals, quotations, and renewals.
 </li>
 <li>
 Maintain an accurate sales pipeline and forecast for assigned accounts.
 </li>
 <li>
 Achieve assigned revenue and account targets.
 </li>
 </ul>
 
 
 
 
 
 Customer Engagement
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned customers.
 </li>
 <li>
 Coordinate internal teams to deliver solutions and resolve issues.
 </li>
 <li>
 Ensure timely follow-up on customer requests and opportunities.
 </li>
 </ul>
 
 
 
 
 
 Internal Collaboration
 
 
 <ul>
 <li>
 Work closely with Presales, Technical, and Operations teams.
 </li>
 <li>
 Coordinate with Sales Manager on account strategy and priorities.
 </li>
 <li>
 Ensure compliance with internal sales processes and approvals.
 </li>
 </ul>
 
 
 
 
 
 Market &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate CRM records and account documentation.
 </li>
 <li>
 Provide market feedback and customer insights to management.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, IT, or a related field.
 </li>
 <li>
 
 3&ndash;6 years of experience in B2B sales or account management
 
 .
 </li>
 <li>
 Experience selling
 
 IT solutions or IT services
 
 is a strong advantage.
 </li>
 <li>
 Proven ability to manage customer relationships and close deals.
 </li>
 <li>
 Strong communication and negotiation skills in
 
 English
 
 (Arabic is a plus).
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Attributes
 
 
 <ul>
 <li>
 Strong relationship-building skills
 </li>
 <li>
 Commercial and customer-focused mindset
 </li>
 <li>
 Structured and disciplined approach to sales
 </li>
 <li>
 Ability to manage multiple accounts simultaneously
 </li>
 <li>
 Team player with strong coordination skills
 </li>
 </ul>
 
 
 
 
 
 Why Join FutureTEC
 
 
 <ul>
 <li>
 Work with an established regional IT services company
 </li>
 <li>
 Exposure to enterprise and commercial customers
 </li>
 <li>
 Clear sales structure and leadership support
 </li>
 <li>
 Opportunity for career growth into senior sales roles
 </li>
 </ul>
 
 
</div>

Sales Account Manager

Nabd نبض

<div>
 
 &nbsp;
 
 
 Nabd, the #1 Arabic app &amp; platform, with a unique set of mobile advertising products, is offering an exciting opportunity for a
 
 Digital Business Development Manager - Kuwait
 
 .This role is suitable for qualified candidates with a great passion for digital advertising and willingness to become an expert in the latest, cutting-edge mobile advertising solutions.
 
 
 &nbsp;
 
 
 
 Required Skills and Experience:
 
 
 <ul>
 <li>
 3 years+ experience in digital ads and media sales in Kuwait
 </li>
 <li>
 Fluency in written and spoken Arabic and English languages
 </li>
 <li>
 Strong communication, negotiation, and interpersonal skills
 </li>
 <li>
 Successful track record in achieving sales targets
 </li>
 <li>
 Solid relationships with advertising agencies and clients in Kuwait
 </li>
 <li>
 Enjoy working as part of a team with an adhered vision to accomplish.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Job description:
 
 
 <ul>
 <li>
 Expand existing client base by developing target client lists and setting up meetings to present the company&rsquo;s product offering;
 </li>
 <li>
 Must have min. of 3 years experience working alongside clients and advertisers.
 </li>
 <li>
 Enjoy presenting the latest technologies and trends of advertising in the mobile sphere.
 </li>
 <li>
 Achieve sales targets as set by the Sales Department.
 </li>
 <li>
 Develop new, and expand existing relationships with direct clients.
 </li>
 <li>
 Negotiate mobile advertising campaigns and develop media partnerships.
 </li>
 <li>
 Prospect and contact mobile media properties, negotiate campaign placement, and close deals.
 </li>
 <li>
 Post campaign, review campaign performance with client and plan for future campaigns.
 </li>
 <li>
 Using an existing network of industry contacts to generate revenue.
 </li>
 <li>
 Maintaining customer relationships and internal reporting &amp; communications via CRM.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 About Nabd
 
 
 
 &nbsp;
 
 
 Nabd is a mobile-first company established in 2012 with operational offices in Dubai, Kuwait, KSA, Egypt, and Jordan. Nabd enabling Arab users across the globe to stay up-to-date with their favorite content on the go. Today, Nabd reaches over 25 million users, generating over 2 billion page views every month, making it the biggest Arabic app globally.
 
</div>

Digital Business Development Manager

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

ACIES

About AciesAcies is multi-national firm in the business of consulting, technology applications, content management, and strategic investments. The firm has and continues to partner with leading players in the financial services and technology ecosystem with the objective of achieving tangible positive outcomes by solving complex challenges using new age technologies and practices. The firm also enters into strategic alliances through investments and partnerships with leading and upcoming global technology players that seek to address infrastructural complexities in the financial and technology marketplace through the use of new-age technologies and approaches.Acies is headquartered in Mumbai, India and has offices in Singapore and Malaysia and is expanding its global presence in other countries in the Asia Pacific, Middle East, and Africa.The firm is seeking to engage highly motivated and talented people to support our growth and continue to deliver a positive impact to our clients and ecosystem. We are looking for people whose integrity and excellence can help propel the firm to greater heights.The firm provides exceptional and equal opportunity for all applicants and employees without regard to race, religion, creed, color, national origin, gender, sexual orientation, age, marital status, physical or mental disability. We believe that our people should share in the success of our clients and our business.For more information about the firm and its business, please visit www.acies.holdingsACIES, Acies Consulting, Acies TechWorks, Acies Ventures, Acies LightHouse, Kepler, Kore, and Antares are registered trademarks of Acies Consulting LLP and its subsidiaries in India and/ or other countries.Risk manager - Retail banking portfolio of the Bank (Six-Month Contract - Onsite at Kuwait)Six months&rsquo; initial contract with possibility of extension / full time conversion based on organization&rsquo;s needs. Position is on site at Kuwait for one of Acies's clients.Position SummaryDeveloping, implementing, and monitoring credit policies for consumer products (loans, credit cards). Responsibilities include analyzing portfolios to mitigate risks, utilizing IFRS9 models, overseeing collections, and ensuring compliance with Central Bank of Kuwait regulations.Principal Duties and Responsibilities<ul><li>Policy Development: Review and establish retail credit policies, procedures, and risk strategies to align with bank goals and regulatory requirements.</li><li>Risk Analytics &amp; Modelling: Develop, validate, and manage retail IFRS9 models for credit risk, including portfolio monitoring and stress testing.</li><li>Portfolio Management: Analyze consumer banking portfolios (mortgages, personal loans, cards) to identify trends, potential risks, and areas for mitigation.</li><li>Collections Strategy: Create and optimize, collections strategies to improve recovery rates, utilizing appropriate systems and staff resources.</li><li>Compliance &amp; Reporting: Ensure all activities adhere to regulatory guidelines and internal risk policies; prepare reports for management.</li></ul>Required Qualifications / Skills<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Risk Management, Economics, or related fields.</li><li>Experience: Proven experience in retail risk management, preferably within the GCC banking sector.</li><li>Technical Skills: Strong analytical skills, proficiency in SAS or SQL for data analysis, and familiarity with IFRS 9.</li><li>Regulatory Knowledge: Deep understanding of risk frameworks and regulations, particularly those set by the Central Bank of Kuwait.</li><li>Communication: Excellent English communication skills; Arabic is often preferred</li></ul>Preferred Experience<ul><li>Minimum of six (4) to eight (6) years of demonstrable, hands-on experience as a Risk manager for the Retail banking segments of Middle Eastern banks / Banks in Kuwait</li><li>Strong knowledge of Retail Risk Credit Policies &amp; Procedures with experience in the implementation and monitoring of the effectiveness of the policy</li><li>Strong process orientation and should contribute to the improvement of retail risk process efficiency</li><li>Strong understanding of portfolio level risk analytics</li><li>Ability to provide a coherent risk view to the senior management</li><li>Strong statistical &amp; modelling skills</li><li>Ability to understand the implications of modelling assumptions</li><li>Strong analytical skills, communication skills, knowledge of retail banking principles, knowledge of Basel and credit systems</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: KD7,000.000 - KD10,000.000 per yearAbility to commute/relocate:<ul><li>Kuwait City: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Retail banking risk mgmt.: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Kuwait City (Preferred)</li></ul>

Risk manager - Retail banking

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