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crm manager

Eren Perakende

<div>
 
 For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 
 
 
 
 
 In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 
 
 
 
 
 Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 
 
 
 
 
 In line with our innovative approach to enhancing the customer journey across all channels, we are looking for a
 
 CRM Manager
 
 to design and deliver premium experiences for our brands.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Act as the primary CRM &amp; Loyalty business partner for assigned brands, e-commerce, and sales teams, owning the CRM roadmap and its financial impact (incremental revenue, CLV uplift, ROI),
 </li>
 <li>
 Translate business goals into actionable CRM campaigns and loyalty tactics aligned with brand positioning and commercial objectives,
 </li>
 <li>
 Build a deep understanding of customer needs through research, data analysis, and insights,
 </li>
 <li>
 Develop and implement cross-channel, lifecycle-based CRM strategies (onboarding, activation, growth, retention, win-back),
 </li>
 <li>
 Design and tailor loyalty program mechanics (tiering, rewards, gamification) to brand and customer behaviors,
 </li>
 <li>
 Manage the full loyalty member lifecycle and monitor core KPIs (enrollment, redemption, churn),
 </li>
 <li>
 Partner with Data &amp; Analytics to enhance segmentation (RFM, lifecycle, affinity) and define new data requirements,
 </li>
 <li>
 Ensure CRM systems and MarTech tools effectively support the sales funnel from lead to repeat purchase,
 </li>
 <li>
 Lead CRM and data strategy for key promotional events, seasonal campaigns, and product launches,
 </li>
 <li>
 Oversee campaign planning, segmentation, execution, and a structured test-and-learn agenda (A/B tests, control groups),
 </li>
 <li>
 Manage end-to-end campaigns across email, SMS, push, in-app, and onsite channels, ensuring consistent messaging,
 </li>
 <li>
 Design retention, upsell, and cross-sell strategies to grow customer value,
 </li>
 <li>
 Monitor sales performance and proactively recommend actions to support targets,
 </li>
 <li>
 Manage CRM budgets, analyze promotion and communication costs, and optimize ROI,
 </li>
 <li>
 Analyze campaign results and prepare regular performance reports and stakeholder presentations,
 </li>
 <li>
 Manage relationships with agencies and partners to support execution and enhance the loyalty value proposition.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 BA/BS degree in a relevant field,
 </li>
 <li>
 Minimum 6 years of experience in CRM, loyalty programs, campaign management, and data-driven reporting,
 </li>
 <li>
 Preferably experience in a multi-brand, omnichannel (online + offline retail) environment,
 </li>
 <li>
 Hands-on expertise with modern CRM &amp; MarTech tools (e.g., Emarsys or similar), plus experience with CDPs/data hubs and BI tools (Power BI, Tableau, Looker),
 </li>
 <li>
 Strong stakeholder management and communication skills, with the ability to influence senior leaders and collaborate cross-functionally,
 </li>
 <li>
 High integrity, ownership mindset, and the ability to manage complex priorities with transparency,
 </li>
 <li>
 Proactive, organized, results-oriented, and able to drive initiatives end-to-end,
 </li>
 <li>
 Strategic, analytical, and creative thinker with a track record of turning insights into impactful CRM/loyalty actions,
 </li>
 <li>
 Strong customer-centric mindset, balancing experience with commercial impact,
 </li>
 <li>
 Excellent written and spoken English,
 </li>
 <li>
 Advanced MS Office skills, especially Excel.
 </li>
 </ul>
 
 
</div>

CRM Manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

adesso Turkey

<div>
 
 
 Digital Channels Manager (International) &ndash; Istanbul
 
 
 
 
 
 
 We are looking for a
 
 Digital Channels Manager
 
 to join our International Marketing team in Istanbul. This is a hands-on, operations-driven role supporting multiple adesso offices across markets such as the
 
 GCC, UK, Benelux, and Spain
 
 . You will work closely with our Turkish marketing operations team and act as the central point for managing our digital infrastructure across countries.
 
 
 You will lead the CMS migration pilot and build the marketing automation foundation from scratch, then roll it out to other countries. Strong
 
 project management discipline
 
 and comfort with multi-country workflows are essential.
 
 
 
 
 
 Let&rsquo;s
 
 develop
 
 your future together,
 
 
 where you can
 
 code, grow, and inspire
 
 others.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Run the CMS migration pilot and coordinate multi-country rollout.
 </li>
 <li>
 Build and manage marketing automation and CRM workflows from zero (HubSpot or similar): funnels, lead scoring, nurturing sequences, form tracking, and attribution logic.
 </li>
 <li>
 Set up analytics frameworks end-to-end: UTM standards, conversion tracking, dashboards, and reporting.
 </li>
 <li>
 Oversee landing page creation, tracking setup, A/B testing, managing SEO fundamentals and optimization for international markets.
 </li>
 <li>
 Partner with our external digital ads agency for KPI forecasting, campaign tracking, audience setup, and performance reviews.
 </li>
 <li>
 Ensure GDPR-compliant processes and accurate data flow across CRM, website, and paid channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in digital marketing or digital project management
 </li>
 <li>
 Strong hands-on skills across CRM, automation, funnels, tracking, analytics, and attribution
 </li>
 <li>
 Experience with HubSpot, WordPress, Google Analytics 4, Google Tag Manager, or similar martech tools
 </li>
 <li>
 Fluent English (additional European language is a plus)
 </li>
 <li>
 Strong organizational and stakeholder management abilities
 </li>
 </ul>
 
 
 
 
 
 About adesso Turkey
 
 
 
 
 
 
 adesso Turkey empowers enterprises through custom software development and IT consultancy. We deliver the finest-caliber digital solutions &mdash; transforming businesses, people, and technology.
 
 
 
 
 
 Our group headquarters is based in Dortmund, Germany, and we have over 11.000 colleagues working at 72 different sites around the globe. Check out www.adesso.com.tr to find out more.
 
 
 
 
 
 
 Ki&scedil;isel verileriniz i&scedil;e al&inodot;m s&uuml;recinin y&uuml;r&uuml;t&uuml;lebilmesi amac&inodot;yla veri sorumlusu s&inodot;fat&inodot;yla &scedil;irketimiz Adesso Turkey Bilgi Teknolojileri LTD. &Scedil;T&Idot;. taraf&inodot;ndan i&scedil;lenecektir. Ki&scedil;isel verilerinizin i&scedil;lenmesi ve haklar&inodot;n&inodot;zla ilgili detayl&inodot; bilgiye https://www.adesso.com.tr/adesso-com-tr/download/politika-metni/adesso-tr-kvkk.pdf ba&gbreve;lant&inodot;s&inodot; &uuml;zerinden ula&scedil;abilirsiniz.
 
 
</div>

Digital Channels Manager (International)

Menarini Türkiye

<div>
 
 We are looking for a
 
 &ldquo;Business Insight and Customer Engagement Process Leader&rdquo;
 
 for our Business Operations team in Istanbul.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 
 Business Insights
 
 
 <ul>
 <li>
 Lead the generation, analysis, and interpretation of data from multiple sources (sales, market research, CRM, competitive intelligence, digital engagement metrics) to support strategic and operational decision-making.
 </li>
 <li>
 Deliver timely, relevant, and actionable insights to senior management, brand teams, and field force leadership.
 </li>
 <li>
 Partner with marketing and sales leaders to define KPIs, measure performance, and recommend adjustments to tactics or strategy.
 </li>
 <li>
 Manage and optimize market research activities (qualitative and quantitative) to deepen understanding of customer needs, behaviors, and preferences.
 </li>
 <li>
 Develop predictive and trend analyses to anticipate market changes and identify growth opportunities.
 </li>
 </ul>
 
 
 
 
 
 Customer Engagement Process Management
 
 
 <ul>
 <li>
 Design, implement, and continuously improve the omnichannel customer engagement model in alignment with company strategy and compliance requirements.
 </li>
 <li>
 Ensure processes enable a seamless, personalized, and compliant customer experience across channels (face-to-face, remote, digital, events, congresses).
 </li>
 <li>
 Drive the implementation of the new CRM system in close alignment with regional and country strategic priorities.
 </li>
 <li>
 Drive adoption and effective use of CRM and engagement tools by the field force and medical teams. Monitor engagement quality and effectiveness, recommending process refinements and capability-building initiatives.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Collaborate with Sales Force Effectiveness, Digital, Medical Affairs, Marketing, and IT to ensure integrated insight generation and engagement strategies.
 </li>
 <li>
 Serve as the point of contact for global/regional BI &amp; engagement process initiatives, adapting global frameworks to local market needs.
 </li>
 <li>
 Support launch excellence and lifecycle management by embedding customer insight into planning.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 University degree in Business, Economics, Engineering, or related fields.
 </li>
 <li>
 Minimum 5 years of experience in business insights, analytics, market research, or customer engagement processes.
 </li>
 <li>
 Experience in the pharmaceutical or healthcare sector is a strong advantage.
 </li>
 <li>
 Strong analytical, problem-solving, and project management skills.
 </li>
 <li>
 Hands-on experience with CRM systems and omnichannel engagement tools.
 </li>
 <li>
 Excellent command of English.
 </li>
 </ul>
 
 
 
 
 As Menarini Sa&gbreve;l&inodot;k ve &Idot;la&ccedil; San. ve Tic. A.&Scedil;. (&ldquo;Menarini Turkey&rdquo;), we process your personal data in accordance with the Law on the Protection of Personal Data No. 6698 (&ldquo;KVKK&rdquo;) and the applicable legislation. Your personal data are processed for the purpose of conducting recruitment procedures. For detailed information regarding the processing of your personal data, you may review the
 
 &ldquo;Information Notice on the Processing of Personal Data of Job Applicants&rdquo;
 
 available at https://www.menarini.com.tr.
 
 
 
</div>

Customer Engagement & Business Insight Process Leader

ASLI

<div>
 
 
 E&gbreve;er tan&inodot;mak istersen, Biz Kimiz?
 
 
 
 
 
 
 1986 y&inodot;l&inodot;nda d&inodot;&scedil; ticaretle ba&scedil;layan yolculu&gbreve;umuzda, Enerji, G&inodot;da, Elektrik Da&gbreve;&inodot;t&inodot;m ve Elektrikli Ara&ccedil;lar &Scedil;arj Sistemleri sekt&ouml;rlerinde &ouml;nc&uuml; giri&scedil;imlerimiz ve s&uuml;rd&uuml;r&uuml;lebilirlik anlay&inodot;&scedil;&inodot;m&inodot;zla b&uuml;y&uuml;meye devam ediyoruz. T&uuml;rkiye ve yurt d&inodot;&scedil;&inodot;nda 20'yi a&scedil;k&inodot;n noktada 10.000&rsquo;i bulan &ccedil;al&inodot;&scedil;ma arkada&scedil;&inodot;m&inodot;zla b&uuml;y&uuml;k bir aile olarak faaliyetlerimizi s&uuml;rd&uuml;r&uuml;yoruz.
 
 
 
 
 
 G&inodot;da alan&inodot;ndaki stratejik hedeflerimizi b&uuml;y&uuml;terek, T&uuml;rkiye'nin ilk paketli un markas&inodot; Sinangil&rsquo;i Eksun G&inodot;da &ccedil;at&inodot;s&inodot; alt&inodot;nda b&uuml;nyemize katt&inodot;k. Ayr&inodot;ca, hammadde &uuml;retiminden son t&uuml;keticiye kadar &uuml;retim ve tedarik zincirini tamamlayan bir di&gbreve;er &ouml;nemli ad&inodot;m olarak, perakende g&inodot;da ma&gbreve;azac&inodot;l&inodot;&gbreve;&inodot; sekt&ouml;r&uuml;nde k&ouml;kl&uuml; bir yer edinmi&scedil; Asl&inodot; B&ouml;rek&rsquo;i sat&inodot;n ald&inodot;k. Ma&gbreve;aza konsepti t&uuml;ketici ihtiya&ccedil;lar&inodot;na g&ouml;re yenilenen Asl&inodot; B&ouml;rek, art&inodot;k &ldquo;Asl&inodot;&rdquo; ad&inodot;yla yoluna devam ediyor.
 
 
 
 
 
 T&uuml;rkiye ve d&uuml;nya ekonomisindeki de&gbreve;i&scedil;en dinamiklere h&inodot;zla adapte olarak yeni yat&inodot;r&inodot;m alanlar&inodot;na y&ouml;neldik. Bu do&gbreve;rultuda, insan&inodot; ve &ccedil;evreyi merkeze alarak s&uuml;rd&uuml;r&uuml;lebilirlik anlay&inodot;&scedil;&inodot;m&inodot;zla yenilenebilir enerji sekt&ouml;r&uuml;n&uuml;n &uuml;lkemizde geli&scedil;mesine &ouml;nc&uuml;l&uuml;k ettik. Yaln&inodot;zca y&uuml;zde 100 yenilenebilir enerji &uuml;retimi ger&ccedil;ekle&scedil;tiren grup &scedil;irketimiz Eksim Enerji ile r&uuml;zgar, g&uuml;ne&scedil;, hidroelektrik ve biyok&uuml;tle enerji santralleri yat&inodot;r&inodot;mlar&inodot;m&inodot;zla, hem yurt i&ccedil;inde hem de yurt d&inodot;&scedil;&inodot;nda geni&scedil; bir temiz enerji portf&ouml;y&uuml;n&uuml; y&ouml;netiyoruz.
 
 
 
 
 
 Tabi ki enerjik bir gelecek ile alakal&inodot; &ccedil;ok fazla hayal kurmuyoruz, &ccedil;&uuml;nk&uuml; T&uuml;rkiye&rsquo;nin enerjisini biz &uuml;retiyoruz! Bu topraklar&inodot;n sermayesine olan inanc&inodot;m&inodot;z&inodot;n bir par&ccedil;as&inodot; olmak ve global d&uuml;nyaya kanatlar&inodot;n&inodot; a&ccedil;an Eksim Holding&rsquo;de ortaya koyaca&gbreve;&inodot;m&inodot;z ba&scedil;ar&inodot; hikayesinde kendi mucizeni olu&scedil;turmak istiyorsan ba&scedil;vurunu d&ouml;rt g&ouml;zle bekliyoruz!,
 
 
 
 
 
 
 A&scedil;a&gbreve;&inodot;daki &ouml;zelliklere sahipsen, Eksim Holding i&ccedil;in m&uuml;kemmel bir e&scedil;le&scedil;mesin;
 
 
 
 
 
 
 &bull; Tercihen &uuml;niversitelerin &Idot;leti&scedil;im, Pazarlama, Halkla &Idot;li&scedil;kiler, Reklamc&inodot;l&inodot;k, &Idot;&scedil;letme vb.
 
 
 b&ouml;l&uuml;mlerinden Lisans/Y&uuml;ksek Lisans mezunu,
 
 
 &bull; Ma&gbreve;azac&inodot;l&inodot;k sekt&ouml;r&uuml;nde pazarlama deneyimine sahip,
 
 
 &bull; Pazarlama kampanyalar&inodot; haz&inodot;rlama, sat&inodot;&scedil; destek aktiviteleri geli&scedil;tirme, ma&gbreve;azalarda genel ve b&ouml;lgesel ileti&scedil;im &ccedil;al&inodot;&scedil;malar&inodot; planlama ve marka y&ouml;netimi konular&inodot;nda deneyimli,
 
 
 &bull; Organizasyon, planlama ve koordinasyon becerileri g&uuml;&ccedil;l&uuml;,
 
 
 &bull; Tercihen iyi derecede &Idot;ngilizce bilen.
 
 
 
 
 
 
 &Uuml;stlenece&gbreve;in rol ve liderlik edece&gbreve;in sorumluluklar;
 
 
 
 
 
 
 &bull; Ma&gbreve;azalar i&ccedil;in &scedil;irket stratejilerine uygun pazarlama planlar&inodot;n&inodot; haz&inodot;rlamak ve uygulamak,
 
 
 &bull; Marka bilinirli&gbreve;ini art&inodot;rmaya y&ouml;nelik stratejik ve yarat&inodot;c&inodot; &ccedil;al&inodot;&scedil;malar y&uuml;r&uuml;tmek,
 
 
 &bull; &Idot;leti&scedil;imin g&uuml;&ccedil;lendirilmesine y&ouml;nelik proje, toplant&inodot; ve aktiviteleri planlamak, y&uuml;r&uuml;tmek ve
 
 
 raporlamak,
 
 
 &bull; Pazarlama projelerinin i&ccedil; ve d&inodot;&scedil; kaynaklarla koordinasyonunu sa&gbreve;lamak,
 
 
 &bull; Ma&gbreve;aza i&ccedil;i sat&inodot;&scedil;lar&inodot; destekleyecek kampanya ve promosyonlar&inodot; planlamak, uygulamak ve
 
 
 performans&inodot;n&inodot; analiz etmek,
 
 
 &bull; Yeni ma&gbreve;aza a&ccedil;&inodot;l&inodot;&scedil;lar&inodot;, konsept yenilemeleri ve b&ouml;lgesel tan&inodot;t&inodot;m faaliyetlerini organize
 
 
 etmek,
 
 
 &bull; Dijital pazarlama, sosyal medya ve CRM &ccedil;al&inodot;&scedil;malar&inodot;n&inodot; ma&gbreve;aza operasyonlar&inodot;yla entegre
 
 
 y&uuml;r&uuml;tmek,
 
 
 &bull; G&ouml;rsel pazarlama (vitrin, men&uuml;, POS materyali) s&uuml;re&ccedil;lerinde marka standartlar&inodot;n&inodot;
 
 
 korumak,
 
 
 &bull; Rakip analizi, trend takibi ve pazar ara&scedil;t&inodot;rmalar&inodot;yla stratejik &ouml;neriler geli&scedil;tirmek,
 
 
 &bull; Pazarlama faaliyetlerinin sat&inodot;&scedil;a ve m&uuml;&scedil;teri trafi&gbreve;ine etkilerini raporlamak,
 
 
 &bull; Y&inodot;ll&inodot;k pazarlama b&uuml;t&ccedil;esini haz&inodot;rlamak, takip etmek ve maliyet optimizasyonu sa&gbreve;lamak,
 
 
 &bull; Ajans, tedarik&ccedil;i ve medya ili&scedil;kilerini y&ouml;netmek,
 
 
 &bull; M&uuml;&scedil;teri sadakati ve memnuniyetini art&inodot;racak yeni projeler geli&scedil;tirmek (CRM, mobil
 
 
 uygulama, sadakat programlar&inodot; vb.)
 
 
 
 
 
 
 E&gbreve;er bizi merak ediyorsan;
 
 
 
 &Idot;nstagram:
 
 https://www.instagram.com/eksim_holding?igsh=MWlsaG5pcmpoa2RsaA==
 
 
 
 Facebook:
 
 https://www.facebook.com/eksimholding/
 
 
 
 X:
 
 https://x.com/Eksim_Holding
 
 
 
 Youtube:
 
 https://www.youtube.com/@Eksim_Holding
 
 
</div>

Pazarlama Müdürü

Sony

<div>
 
 The Sony spirit is about freedom, no limits, empowerment, innovation, imagination, autonomy, creativity and choice. With business operations all over the globe, we provide high quality lifestyle products offering entertainment through technology.
 
 
 
 
 
 Global Business Services (GBS) provides services to Sony, globally, in a wide range of areas ranging from Online Marketing to Translation and Project Management. We work in a dynamic and interactive environment in our headquarters based in Istanbul. We are driven by our customers and support them with our core values of professionalism, passion, creativity, and proactivity.
 
 
 
 
 
 
 Direct deliverables will include:
 
 
 
 
 
 <ul>
 <li>
 End-to-end e-mail campaign management and coordination for Central, local e-mail, and automated campaigns using marketing automation tools.
 </li>
 <li>
 Plan &amp; Execute CRM content operations for Global Scope across multiple countries
 </li>
 <li>
 Basic &amp; Complex targeting for marketing messages via Customer profiling &amp; audience building, understanding of data related practices
 </li>
 <li>
 Define &amp; Execute A/B test and present results
 </li>
 <li>
 Take responsibility in service improvement efforts
 </li>
 <li>
 Execute quality assurance activities for own / team&rsquo;s services on all deliveries.
 </li>
 <li>
 Planning &amp; Executing insight deliveries, such as survey creation and distribution
 </li>
 <li>
 Take responsibility in on-boarding of new members
 </li>
 <li>
 Support various communication activities within the organization for both internal stakeholders and Sony customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Relevant degree from a reputable university
 </li>
 <li>
 A Master&rsquo;s degree in BA or Communications or relevant business area experience would be a plus.
 </li>
 <li>
 Proven experience in CRM, with a strong focus on
 
 email marketing campaigns
 
 </li>
 <li>
 Interest in the electronics and/or gaming market and Sony brand
 </li>
 <li>
 Excellent written and spoken communication skills in English
 </li>
 <li>
 Understanding of the communications domain as well as relevant business processes
 </li>
 <li>
 Understanding of marketing automation including e-mail design, responsive HTML coding, SQL query building, tracking and analysis of results
 </li>
 <li>
 Hands-on Experience with marketing automation tools
 </li>
 <li>
 Familiarity with
 
 Amazon Web Services (AWS)
 
 ,
 
 Salesforce Marketing Cloud
 
 is a strong plus
 </li>
 <li>
 Proficient in
 
 Microsoft Excel
 
 and comfortable working with data
 </li>
 <li>
 Experience in customer segmentation, A/B testing, and campaign performance analysis
 </li>
 <li>
 Experience in campaign coordination in digital channels (web, e-mail, mobile push, or paid media) is a plus
 </li>
 <li>
 Process-oriented and result-driven
 </li>
 <li>
 Attention to detail and precision regarding the operations
 </li>
 <li>
 Independent and proactive approach to work
 </li>
 <li>
 Strong verbal and written communication skills to communicate with colleagues and stakeholders at various levels
 </li>
 <li>
 Desire to learn and achieve targets under pressure and tight deadlines
 </li>
 <li>
 Ability to work in a multicultural and international business environment
 </li>
 <li>
 Willingness to travel abroad when necessary.
 </li>
 <li>
 Military service shall be completed or deferred for at least 2 years for male candidates
 </li>
 </ul>
 
 
 
 
 
 Applications from foreign candidates will also be evaluated.
 
 
 
 
 
 
 
 All applications will be acknowledged and treated confidentially.
 
 
 
 
 
 
 
 Please add your most up-to-date CV to the application, we will only consider the applications with CVs.
 
 
</div>

Communication Specialist

Christian Dior Couture

<div>
 Position
 
 
 This role will be responsible for managing and leading all commercial and operational activities for Dior Airport Store as well as leading the store team in line with Dior&rsquo;s unique client experience and welcoming principles. The role requires a hands-on approach to drive the business. The ideal candidate must have a strong background in premium customer service, team leadership, and retail operations, with a deep appreciation for high-end products and clientele. The Store Manager will be responsible
 
 
 for driving sales, delivering an exceptional in-store experience, and upholding the brand's image and values.
 
 
 Job responsibilities
 
 
 <ul>
 <li>
 Lead, motivate, and manage the store team to achieve sales goals and operational excellence.
 </li>
 <li>
 Recruit, train, and develop high-performing team members.
 </li>
 <li>
 Conduct regular performance reviews and provide coaching and feedback.
 </li>
 <li>
 Ensure the delivery of a world-class customer experience aligned with luxury service standards.
 </li>
 <li>
 Build and maintain long-term relationships with clients through CRM and clienteling strategies.
 </li>
 <li>
 Resolve customer concerns with professionalism and discretion.
 </li>
 <li>
 Drive sales performance by setting and monitoring KPIs.
 </li>
 <li>
 Analyze business reports to identify trends and opportunities for growth.
 </li>
 <li>
 Collaborate with marketing and visual teams to execute seasonal campaigns and events.
 </li>
 <li>
 Oversee all daily store operations, including inventory control, cash management, and
 
 
 </li>
 </ul>
 compliance.
 
 
 <ul>
 <li>
 Ensure adherence to company policies, and visual merchandising guidelines.
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 Maintain store presentation and cleanliness to the highest luxury standards.
 
 
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 Profile
 
 
 Education: Bachelor&rsquo;s Degree is a must; MBA would be an asset
 
 
 Language: Excellent command of spoken and written English
 
 
 
 Work Experience
 
 
 
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 8-10 years of experience in a retail management role, preferably in luxury or premium retail.
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 Proven track record of achieving sales targets and delivering exceptional customer service and
 
 
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 clientele.
 
 
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 Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
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 Proficient in retail business systems (POS, CRM, inventory management).
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 Passion for luxury fashion, design, or lifestyle products.
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 Previous airport store management experience is an asset.
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Store Manager İstanbul Airport

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