digital marketing specialist Jobs in Cairo Egypt

digital marketing specialist

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customer service consultant Jobs in Cairo Egypt

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crm specialist

Waffarha

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and optimize Waffarha&rsquo;s CRM system, ensuring seamless execution of customer communication strategies.
 </li>
 <li>
 Develop and implement customer journey flows to increase retention, activation, and engagement.
 </li>
 <li>
 Segment users based on behavior, demographics, and other factors to personalize communication.
 </li>
 <li>
 Create and manage multi-channel campaigns (SMS, email, push notifications, in-app messages) to engage
 
 
 </li>
 </ul>
 and retain customers.
 
 
 <ul>
 <li>
 Monitor and analyze campaign performance, providing actionable insights to improve outcomes.
 </li>
 <li>
 Collaborate with marketing, product, and data teams to ensure CRM strategies align with business goals.
 </li>
 <li>
 Ensure data hygiene and accuracy within the CRM system.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or a related field.
 </li>
 <li>
 Proven experience as a CRM Specialist or similar role.
 </li>
 <li>
 Strong knowledge of CRM platforms (e.g., MoEngage, HubSpot, Salesforce) and marketing automation tools.
 </li>
 <li>
 Ability to analyze customer data and turn insights into actionable marketing strategies.
 </li>
 <li>
 Experience in creating and optimizing automated customer journeys.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 A passion for improving customer experience and driving engagement.
 </li>
 </ul>
</div>

CRM Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 This role will be responsible for supporting the design, implementation, and ongoing management of PepsiCo&rsquo;s Consumer Data Platform (CDP) and First-Party (1P) Data Collection initiatives across the AMESA region, with a primary focus on Egypt, KSA, Pakistan, and South Africa.
 
 
 As a key link between PepsiCo&rsquo;s 1P data collection systems and our marketing agency partners, this role will ensure that the data we capture is effectively activated, optimized, and transformed into actionable insights&mdash;driving smarter marketing strategies and stronger consumer connections.
 
 
 
 Responsibilities
 
 
 
 We are looking for a dynamic and experienced Marketing Senior Specialist to join our team and support PepsiCo&rsquo;s digital transformation across the AMESA region. This role will be central in driving data acquisition, loyalty initiatives, CRM programs, and MarTech capabilities, ensuring our markets are future-ready and insights-driven.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Data Acquisition Management: Lead and oversee data acquisition initiatives across 7 markets (KSA, Egypt, Pakistan, Sub-Saharan Africa, Kuwait, Oman, UAE), ensuring consistency, quality, and compliance.
 </li>
 <li>
 Customer Data &amp; Analytics (cDNA): Lead the expansion of data activation across social, programmatic, and CRM channels in multiple markets, strengthening consumer connections through smart, data-driven strategies.
 </li>
 <li>
 Loyalty &amp; CRM: Manage and optimize Loyalty and CRM reporting and analysis programs across AMESA markets, delivering actionable insights that fuel consumer engagement and retention.
 </li>
 <li>
 MarTech Capabilities: Partner with global and regional teams to scale and enhance MarTech solutions, enabling advanced personalization, targeting, and measurement across the AMESA sector.
 </li>
 <li>
 Cross-Functional Collaboration: Collaborate with key stakeholders across Digital, Media, Sales, and Insights teams to integrate DX capabilities (e.g., Media2Shelf, Consumer Insights), ensuring business objectives are supported by data and technology.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of experience in data analysis/engineering role with proven track record working with Salesforce
 
 
 </li>
 </ul>
 Marketing Cloud (ExactTarget) for AMPScripts or similar platform such as Responsys, Silverpop, Adobe
 
 
 Campaign, Eloqua, etc
 
 
 <ul>
 <li>
 2+ yrs of overall Digital Marketing experience
 </li>
 <li>
 Ensure successful rendering across a wide variety of basic infrastructure in Salesforce Marketing Cloud or similar platforms:
 
 
 </li>
 </ul>
 Data Extensions, Queries, Triggered Send Definitions, and Microsites
 
 
 <ul>
 <li>
 Experience working within a brand environment, with collaboration with agencies and marketers
 </li>
 <li>
 Knowledge of AMESA digital landscape is a plus
 </li>
 </ul>
</div>

Marketing Senior Analyst

Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Analyze current CRM processes and systems to identify areas for improvement and optimization
 </li>
 <li>
 Engage with stakeholders to gather requirements and develop CRM strategies that align with business goals
 </li>
 <li>
 Implement and configure CRM solutions on Salesforce or similar platforms to enhance functionality and user experience
 </li>
 <li>
 Monitor and report on key CRM metrics to assess the effectiveness of implemented strategies
 </li>
 <li>
 Conduct data analysis to derive insights about customer behaviors and preferences
 </li>
 <li>
 Provide training and support to end-users on CRM tools and best practices
 </li>
 <li>
 Collaborate with IT and marketing teams to ensure seamless integration of CRM systems with existing software
 </li>
 <li>
 Stay up-to-date with industry trends and advancements in CRM technologies
 </li>
 <li>
 Document processes and procedures related to CRM systems and analytics
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field
 </li>
 <li>
 At least 1-3 years of experience in an application support role, specifically with Microsoft Dynamics CRM or Dynamics 365
 </li>
 <li>
 Proven experience in configuring and customizing Dynamics 365, particularly the Sales, Customer Service, and Marketing modules.
 </li>
 <li>
 Familiarity with related technologies, such as Active Directory, Microsoft 365 Admin Center, and Azure
 </li>
 <li>
 Extensive knowledge of CRM systems, particularly Salesforce or similar platforms
 </li>
 <li>
 Strong analytical skills with a proven ability to interpret customer data and derive actionable insights
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Experience in project management and process improvement methodologies
 </li>
 <li>
 Ability to work independently and collaboratively with cross-functional teams
 </li>
 <li>
 Relevant certifications in Salesforce or CRM analytics are a plus
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Strong understanding of CRM processes and best practices
 </li>
 <li>
 Ability to analyze and interpret customer data effectively
 </li>
 <li>
 Excellent problem-solving and critical-thinking skills
 </li>
 </ul>
</div>

CRM Senior Analyst

Enpal Egypt

<div>
 
 Unternehmensbeschreibung
 
 
 
 Enpal ist ein schnell wachsendes Greentech-Unternehmen mit der Mission, nachhaltige Energie f&uuml;r alle zug&auml;nglich zu machen &ndash; einfach, digital und aus einer Hand. Wir bieten Solaranlagen, Speicher, Wallboxen und W&auml;rmel&ouml;sungen im Mietmodell und gestalten so die Energiewende aktiv mit. Unser kreatives Marketingteam entwickelt performanceorientierte Kampagnen, die begeistern und wirken &ndash; online wie offline. Dabei treffen Innovationsfreude, Gestaltungsfreiheit und Purpose aufeinander &ndash; und genau hier kommst du ins Spiel.
 
 
 
 Stellenbeschreibung
 
 
 
 <ul>
 <li>
 Kompetente Betreuung von Kundenanfragen und aktive L&ouml;sungsfindung
 </li>
 <li>
 Anwendung und Pflege unseres CRM- oder Ticketing-Systems (z. B. Airtable, Salesforce)
 </li>
 <li>
 Sicherstellung eines strukturierten und analytischen Ansatzes zur Probleml&ouml;sung
 </li>
 <li>
 Konfliktmanagement: Geschickter Umgang mit schwierigen Kunden, um Eskalationen zu vermeiden
 </li>
 <li>
 Anwendung relevanter Branchenkenntnisse zur Optimierung unserer Serviceprozesse
 
 
 
 </li>
 </ul>
 
 Qualifikationen
 
 
 
 <ul>
 <li>
 Technisches Verst&auml;ndnis, insbesondere im Bereich Microsoft Office
 </li>
 <li>
 Analytische Denkweise und strukturierte Arbeitsweise
 </li>
 <li>
 Erfahrung mit CRM- oder Ticketing-Systemen (Airtable, Salesforce o. &Auml;.)
 </li>
 <li>
 Belastbarkeit und diplomatisches Geschick im Umgang mit Kunden
 </li>
 <li>
 Idealerweise Kenntnisse spezifischer Branchenabl&auml;ufe und Vorschriften
 
 
 
 </li>
 </ul>
 
 Zus&auml;tzliche Informationen
 
 
 
 🌍
 
 Sinnvolle Arbeit
 
 &ndash; Unterst&uuml;tze die Energiewende aktiv mit
 
 
 🤝
 
 Teamgeist
 
 &ndash; Arbeite in einem unterst&uuml;tzenden und inklusiven Umfeld
 
 
 🚀
 
 Entwicklungschancen
 
 &ndash; Wachse mit uns in einem dynamischen Startup
 
 
 🏢
 
 Early-Stage Spirit
 
 &ndash; Gestalte unser neues B&uuml;ro in Kairo von Anfang an mit
 
 
 💶
 
 Profitiere von einer attraktiven Verg&uuml;tung
 
 &ndash; wir sch&auml;tzen deinen Einsatz und bieten ein &uuml;berdurchschnittliches Gehalt mit Entwicklungspotenzial
 
 
 Bereit, den Aufbau unseres neuen Customer Care Teams in Kairo mitzugestalten? Dann freuen wir uns auf deine Bewerbung! 🌞
</div>

Logistics Coordinator

Concentrix

<div>
 
 BI &amp; Data Specialist Job Description
 
 
 As a Business Intelligence &amp; Data Specialist, you will be part of a global team, providing Business Intelligence services to one of our client&rsquo;s business unit.
 
 
 Job Description
 
 <ul>
 <li>
 Develop, maintain and improve business reports linked to sales agent productivity (productivity, call time, agent review etc.).
 </li>
 <li>
 Develop, maintain and improve reports linked to sales pipeline, forecast and revenue attainment.
 </li>
 <li>
 Work with set of business rules, analyze transaction records versus business rules and understand real time sales target attainment versus business rules. Support sales teams with escalations linked to missing records from scorecard.
 </li>
 <li>
 Support sales campaign management: actively participate in customer selection from client and/or 3rd party databases, support the improvement of global propensity models in line with sales targets. Complete pre-engagement administrative and maintenance tasks (such as campaign upload, data enrichment (1st/3rd party databases), maintain PowerApps and CRM systems), update and maintain insights dashboards (sales support tools), execute ad-hoc bulk updates in CRM linked to lead and opportunity records.
 </li>
 <li>
 Develop, maintain and improve business reports linked to Webhelp owned sales support tools.
 </li>
 </ul>
 
 Skills Needed
 
 <ul>
 <li>
 Relevant working experience with PowerQuery, PowerBI and PowerApps &ndash; ability to maintain reports built by global Business Intelligence (BI team) and develop new reports by utilizing PowerPlatform
 </li>
 <li>
 High level Microsoft Office skills (Excel &ndash; pivot tables, PowerPivot)
 </li>
 <li>
 Experience establishing processes to triage and resolve sales issues
 </li>
 <li>
 Relevant working experience with CRM and/or ERP systems (Microsoft Dynamics is an advantage)
 </li>
 <li>
 Ability to get things done (without or with a minimum level of supervision), working collaboratively across a highly matrixed organization, respecting deadlines
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Proven self-starter, able to deal with ambiguity
 </li>
 <li>
 Core Competencies: B2B or sales organizational awareness, strong business acumen, strategic insights, trusted advisor
 </li>
 <li>
 Professional Competencies: Adaptability, Drive for Results, Judgement, Collaboration, Analytical Problem Solving, Organized &amp; Disciplined
 </li>
 <li>
 Basic knowledge of SQL is required, experience with SSIS and SQL Server Analysis Services is an advantage
 </li>
 <li>
 Language skills: Fluent English is required
 </li>
 <li>
 Communication skills: strong written and verbal communication skills
 </li>
 <li>
 Education: bachelor&rsquo;s degree (with focus on one of the related fields: data engineering, digital business &amp; data science, business intelligence &amp; data analytics, business administration, economics, finance, business &amp; IT, software engineering) or equivalent work experience (minimum 2 years)
 </li>
 </ul>
</div>

Business Analyst

Talent 360 ME

<div>
 
 CardoO is hiring Growth Marketing Specialist!
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Build and execute multi-channel growth strategies to acquire and retain customers
 </li>
 <li>
 Manage and optimize paid campaigns across Google, Meta, TikTok, and other platforms
 </li>
 <li>
 Run A/B tests and funnel optimization experiments to unlock scalable growth
 </li>
 <li>
 Analyze performance data and develop insights to guide strategic decisions
 </li>
 <li>
 Design lifecycle campaigns (email, push, SMS) to increase retention and LTV
 </li>
 <li>
 Collaborate with product, content, and sales teams to align marketing with business goals
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in performance marketing with proven ROI-driven results
 </li>
 <li>
 Strong hands-on experience with Google Ads, Meta Business Manager, TikTok Ads, and analytics tools
 </li>
 <li>
 Data-first mindset with ability to turn insights into actionable strategies
 </li>
 <li>
 Experience with funnel optimization, retention campaigns, referral/loyalty programs
 </li>
 <li>
 Excellent communication and project management skills
 </li>
 <li>
 E-commerce/startup experience, SEO/ASO knowledge, and CRM/automation expertise
 </li>
 </ul>
</div>

Growth Specialist

Manpower Egypt - Target HR

<div>
 
 Key Responsibilities:
 
 
 &bull; Develop and implement the company&rsquo;s e-commerce and online sales strategy.
 
 
 &bull; Manage all online sales channels &mdash; including pricing, listings,
 
 
 and promotions.
 
 
 &bull; Oversee sales funnel optimization and conversion rate improvements across all platforms.
 
 
 &bull; Work closely with marketing to execute performance-driven campaigns aimed at maximizing sales
 
 
 and ROI.
 
 
 &bull; Track and analyze key metrics: GMV, conversion rate, repeat purchase, CAC, and retention.
 
 
 &bull; Supervise daily marketplace operations and ensure accurate product data and stock availability.
 
 
 &bull; Lead a team (Marketplace Coordinator, CRM Specialist) to ensure seamless online customer
 
 
 experience.
 
 
 &bull; Coordinate with Supply Chain and Finance for order fulfillment, logistics, and reporting.
 
 
 &bull; Utilize Odoo ERP and analytics tools for reporting, forecasting, and performance tracking.
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 &bull; Bachelor&rsquo;s degree in Business, Marketing, or related field.
 
 
 &bull; 7&ndash;10 years of experience in FMCG or e-commerce sales management.
 
 
 &bull; Strong understanding of digital commerce platforms and online consumer behavior.
 
 
 &bull; Hands-on experience with Amazon Seller Central, Jumia, and other e-commerce tools.
 
 
 &bull; Proficiency in ERP systems (preferably Odoo).
 
 
 &bull; Commercially focused, analytical, and data-driven mindset.
 
 
 &bull; Strong leadership, communication, and negotiation skills.
 
</div>

E-Commerce & Sales Manager

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