sales representative

customer service representative Jobs in Karachi

customer service representative

associate customer advocate Jobs in Karachi

associate customer advocate

chat sales executive (discord & twitter/x) Jobs in Karachi

chat sales executive (discord & twitter/x)

cloud support engineer

customer call agents

Telemarketing

We ara Looking for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR).About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:No Sales. No Targets. Your focus is client support, not numbers.Competitive salary and growth opportunities.Training and development programs to enhance your skills.Positive, collaborative, and supportive work culture.Make a real impact by helping clients and being part of a professional teamPerks &amp; Benefits:Friendly work environmentSkill-building workshops and career growth pathRecognition and appreciation for your contributionFlexible working optionsPick &amp; drop facilities are also availableJob Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

CUSTOMER CALL AGENTS

We are Looking for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Call Cafe

Position: Floor ManagerDepartment: Customer ServiceReports To: Overall Manager/CEO &amp; DirectorsCompany: Call Caf&eacute; Head Office (Karachi)Job Type: Full Time. Night Shifts (Rotational)Salary: Rs.80,000/monthThe Call Caf&eacute; Floor PhilosophyWe don&rsquo;t just manage calls &ndash; we orchestrate culinary conversations where: Every agent performs like a Michelin-starred call handler Friday night rush hours flow like a perfectly timed kitchen brigade Client restaurants feel our team is their own front-of-house staffYour mission: Transform raw talent into a symphony of order-taking excellence.Role PurposeThe Floor Manager at Call Caf&eacute; is responsible for the smooth day-to-day functioning of the operations floor. The role involves supervising inbound agents, ensuring they are effectively handling restaurant orders, customer queries, and upselling opportunities. The Floor Manager acts as the first line of leadership on the floor, ensuring discipline, quality, and productivity are maintained at all times. While primarily a supervisory role, the Floor Manager may also step in to handle incoming calls during peak hours or whenever additional support is required.Key Responsibilities1. Operational &amp; Team Management<ul><li>Supervise and monitor the performance of all agents (Inbound) during shifts.</li><li>Ensure agents are actively attending to their assigned restaurants and not idling during work hours.</li><li>Review and maintain daily and weekly performance sheets for each restaurant, including:</li><li>Upsell per restaurant.</li><li>Service levels and call handling metrics.</li><li>Ensure agents follow Call Caf&eacute;&rsquo;s SOPs and respective restaurants Protocol&rsquo;s for order-taking, complaint handling, and upselling.</li><li>Take corrective actions immediately in case of performance issues or non-compliance.</li><li>Allocate tasks and provide backup cover if an agent is on break or absent.</li></ul>2. Call Handling &amp; Customer Service<ul><li>Take incoming calls from restaurants/customers if agent load is high or coverage is required.</li><li>Resolve escalated queries or complaints that agents are unable to handle.</li><li>Ensure consistent service quality that builds trust and satisfaction for Call Caf&eacute;&rsquo;s restaurant partners.</li></ul>3. Monitoring &amp; Reporting<ul><li>Prepare and submit performance reports to management, highlighting strengths, issues, and required actions.</li><li>Track agent KPIs including adherence, upselling success, and call quality.</li><li>Monitor and report technical issues (system slowdowns, phone line disruptions, etc.) to the IT/Admin team.</li></ul>4. Training &amp; Development<ul><li>Ensure all agents assigned to new restaurants are properly briefed and trained on restaurant-specific protocols.</li><li>Identify training needs of agents and recommend sessions in collaboration with the Training Department.</li><li>Conduct quick refresher briefings or huddles with teams to address gaps or reinforce best practices.</li></ul>5. Discipline &amp; Culture Building<ul><li>Enforce company policies including break times, dress code, and professional behavior on the floor.</li><li>Motivate and guide agents to maintain a positive and professional work environment.</li></ul>6. Menu &amp; Protocol Management<ul><li>Understand &amp; Supervise the collection and integration of menu details, promotions, and protocols into Call Caf&eacute;&rsquo;s EPOS system.</li><li>Approve and validate all menus and restaurant protocols before they go live.</li></ul>7. Manage Outbound Feedback Team:&middot; Make sure team call backs customers after they have placed orders (whether directly with restaurants or via third-party platforms like Uber Eats, FoodPanda, FoodUp, etc.).&middot; Make sure team collects structured feedback on customer satisfaction, delivery experience, food quality, and service efficiency.&middot; Record and maintain responses in Call Caf&eacute;&rsquo;s central database for performance tracking and analysis.8. Make sure QA is doing Call Monitoring &amp; Evaluation:&middot; Make sure QA is regularly monitor inbound and outbound calls to assess quality of service, communication effectiveness, product knowledge, and adherence to restaurant protocols.9. Monitor Trainer:&middot; Make sure trainer is Training agents in call handling, order-taking, upselling, complaint resolution, and communication etiquette.Key Performance Indicators (KPIs)<ul><li>Agent adherence, and discipline.</li><li>Consistent service quality and SLA achievement.</li><li>Number of escalations resolved on the floor.</li><li>Growth in upselling per restaurant.</li><li>Overall floor productivity and smooth workflow.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>3&ndash;5 years of experience in a call center / BPO environment with at least 1&ndash;2 years in a supervisory or managerial role.</li><li>Prior exposure to multiple departments within operations is a strong plus.</li><li>Knowledge of Zoho CRM is a plus.</li><li>Knowledge of 3CX is a plus.</li><li>Knowledge of culinary &amp; restaurant business is a plus.</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Shahra-E-Faisal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you work rotational &amp; night shifts?</li></ul>Experience:<ul><li>Managing Call Center: 3 years (Required)</li></ul>Work Location: In person

Floor Manager (Call Center)

Waada Digital Pvt Ltd

Waada is seeking a dynamic Team Lead &ndash; Inbound to guide and inspire our Customer Experience (CX) team. If you&rsquo;re empathetic, analytical, and results-driven with solid expertise in call center operations, we&rsquo;d love to meet you!Key Responsibilities: Lead, coach, and motivate inbound agents to achieve performance goals .Monitor key metrics: AHT, CSAT, FCR, NPS. Handle escalations and ensure high service quality. Prepare and maintain performance reports &amp; dashboards (Excel).Work closely with QA &amp; Training teams for continuous improvement. Ensure compliance with tools and processes (CRM, VICI Dialer).Requirements:2&ndash;3 years of experience in a CX/Call Center leadership role. Strong communication skills in Urdu &amp; English. Proficiency in Advanced Excel. Hands-on experience with CRM &amp; ticketing systems.Job Type: Full-timeWork Location: In person

Inbound Supervisor

Primemax Digital

We&rsquo;re Hiring: Call Transfer Agents (Connectors) &ndash; Night Shift (Karachi)Slicon Systems is looking for young, confident call agents to transfer potential leads to our senior consultants. If you have good English and call center experience, apply now.Job Role: Connect incoming calls with our consultants in the Website, Mobile App, and Marketing departments (USA clients)<ul><li>Location: Karachi</li><li>Timing: 8:00 PM &ndash; 5:00 AM (Night Shift)</li></ul>Requirements:<ul><li>Age: 15&ndash;20</li><li>Education: Intermediate / O-levels</li><li>Must have basic call centre experience</li><li>Strong spoken English</li><li>Confidence on calls</li></ul>Salary: Competitive salary with performance-based perksInterview: Walk-in interviews availableWork with a professional international tech company serving clients in the USA.Job Type: Full-timePay: From Rs20,000.00 per monthWork Location: In person

Sales Connector

Digitaurus Tech

We&rsquo;re Hiring &ndash; Call Center Agents (Inbound Campaign) Location: Shahra e Faisal, Karachi (Onsite, Full-time)Shift: 09:00 PM &ndash; 06:00 AM | Monday to FridayCentaurus Technology is looking for energetic and target-driven Call Center Agents to join our inbound campaign. If you have strong English communication skills, a passion for sales, and the drive to succeed, we want to hear from you!<ul><li>Eligibility Criteria: Minimum 2 years of call centre/telecom sales experience (inbound preferred)</li><li>Proven experience with (Spectrum/Directv/Cabletv)</li><li>Excellent English communication (verbal &amp; written)</li><li>Strong lead generation, rapport building &amp; closing skills</li><li>Dependable, self-motivated, and a strong team player</li><li>Willingness to work night shifts (permanent basis)</li></ul>APPLY NOWJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Telecom/Internet Sales Call Centre Agents

Summary: Waada Digital is seeking a dynamic and resourceful Recruitment Executive to join our team in Karachi. The role focuses on attracting, sourcing, and hiring talented sales agents to drive our call center operations. The ideal candidate will have strong recruitment expertise, excellent networking skills, and the ability to deliver results in a fast-paced sales environment.Key Responsibilities:<ul><li>Source, attract, and recruit skilled call center sales agents to meet business growth needs.</li><li>Design and implement innovative recruitment strategies, including digital and social media campaigns.</li><li>Screen, interview, and assess candidates for sales aptitude and cultural fit.</li><li>Build and maintain strong networks within the sales and call center industry.</li><li>Collaborate with operations managers to forecast staffing needs and ensure timely hiring.</li><li>Track, analyze, and report hiring metrics using Excel and other tools.</li><li>Maintain accurate recruitment records in compliance with company policies and labor laws.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Proven experience in recruiting for call center or sales roles, with expertise in high-volume hiring.</li></ul>Skills &amp; Competencies:<ul><li>Proficiency in Microsoft Excel for tracking and reporting.</li><li>Strong understanding of sales environments, KPIs, and performance metrics.</li><li>Excellent communication and interpersonal skills.</li><li>Highly organized, resilient, and adaptable in fast-paced settings.</li></ul>Job Details:<ul><li>Job Type: Full-time</li><li>Location: On-site, Karachi</li></ul>Job Type: Full-timePay: Rs55,000.00 per monthWork Location: In person

Recruitment Executive

Explore 610+ Customer call agents in Karachi this September. Find roles across top companies and apply now to boost your career.

610 customer call agents jobs IN Karachi

CUSTOMER CALL AGENTS

CUSTOMER CALL AGENTS

Floor Manager (Call Center)

Inbound Supervisor

Sales Connector

Telecom/Internet Sales Call Centre Agents

Recruitment Executive