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Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>20-Nov-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day-to-day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.</li><li>Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.</li><li>Implements KPI&rsquo;s and best practices for Associate, QNB First Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.</li><li>Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
</li><li>Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign</li><li>Provide &ldquo;service excellence&rdquo; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.</li><li>Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.</li><li>Provide information about suitable products and services offered by the Group and identify cross selling opportunities.</li><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.</li><li>Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.</li><li>Work with the Customer Relationship Executives and Managers to solve problems that might arise from complaints and difficulties in customer communication.</li><li>Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB&rsquo;s published service quality.</li><li>Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Maintain QNB First customer&rsquo;s personal information data and enquiry list under-control using tracking system(s).</li><li>Maintain QNB First customer service area files, database, records, registers and logs under control.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>No years of experience required</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Associate QNB First Customer Service

BPO PLUS

<ul><li>Answer incoming calls promptly and professionally</li><li>Handle customer inquiries, complaints, and requests efficiently</li><li>Provide accurate information about products, services, and company policies</li><li>Record customer details, issues, and resolutions in the system</li><li>Follow up on pending cases to ensure customer satisfaction</li><li>Maintain a positive and courteous attitude during all interactions</li><li>Meet daily, weekly, and monthly call handling and performance targets</li><li>Escalate complex issues to the appropriate department or supervisor</li><li>Update customer information and maintain confidentiality of data</li><li>Attend training sessions to stay updated on product knowledge and company updates</li><li>Handle both inbound and outbound calls as required</li><li>Ensure adherence to call scripts, quality standards, and company protocols</li><li>Support team members and contribute to achieving department goals</li><li>Manage time effectively to handle a high volume of calls</li><li>Maintain professionalism in communication across all channels including phone, email, and chat</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,300.00 per month</p><p>Language:</p><ul><li>Arabic &amp; English (Required)</li></ul>

Call Center Agent

ALI BIN ALI

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  Summary:
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 As a
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  Customer Service Representative at the hypermarket
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 , you will be responsible for assisting customers with their inquiries, handling complaints, processing transactions, and providing exceptional service to ensure a positive shopping experience.
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  Job Responsibility:
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 - Greet customers and assist them with their inquiries or concerns
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 - Handle complaints and provide appropriate solutions in a timely manner
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 - Process transactions accurately and efficiently
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 - Maintain a clean and organized work area
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 - Stock shelves and assist in merchandising products
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 - Assisting the sales team to find the goods and products they are looking for.
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 - Assist in inventory management and restocking products
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 - Provide product information and advice to customers
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 - Collaborate with other team members to ensure customer satisfaction
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Customer Service Representative

<p><b>**WALK IN INTERVIEW**</b></p><p>Please note that <b>&quot;walk in interview&quot;</b> is open from <i><b>1pm -6pm </b></i>on following address:</p><p><b>Location: </b>D-Ring Road, Al-Hilal Street, Al-Tadamon SignalZone Al Nuaija street east, Street khuwaiteem building no 17.</p><p><b>Date:</b> 25th &amp; 26th November, 2025.</p><p><b>Responsibilities: </b></p><ul><li>Listening to customers&rsquo; concerns and handling complaints and returns</li><li>Giving detailed explanations of services or products</li><li>Working with a sales team to create better methods to address customer complaints</li><li>Reviewing customer accounts and transactions while resolving issues</li><li>Communicating with customers in-person, through email or chat, over the phone or on social media</li><li>Receiving orders, calculating charges and processing payments</li><li>Monitoring customer satisfaction levels</li><li>Referring customers to superiors when necessary</li></ul><p><b>Languages (Mandatory): </b>Hindi, English &amp; Tagalog</p><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Sales: 4 years (Required)</li></ul><p>License/Certification:</p><ul><li>Driving License (Required)</li></ul>

WALK IN INTERVIEW - Customer Relations Associate (Female)

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul><p>Job Type: Part-time</p><p>Pay: Up to QAR1,750.00 per month</p><p>Language:</p><ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

Louzan Group

<p><b>Role Description</b></p><p>This is an on-site, full-time role for a Sales Associate located in the Qatar. The Sales Associate will be responsible for offering excellent customer service, assisting customers in finding the right products, and achieving sales targets. Daily tasks include greeting and engaging with customers, handling transactions, maintaining store displays, and ensuring the store is clean and organized.</p><p><b>Qualifications</b></p><ul><li>Customer service and interpersonal skills</li><li>2-4 experienced in fashion luxury retail</li><li>Sales and negotiation skills</li><li>Product knowledge and merchandising skills</li><li>Basic math and cash handling skills</li><li>Effective communication skills</li><li>Ability to work collaboratively in a team environment</li><li>Previous experience in retail or sales is a plus</li><li>High school diploma or equivalent</li></ul><p>Job Type: Full-time</p>

Sales Associate

Rota international

<p><b>Job Title:</b> Retail Associate (Food Handler Certificate Required)</p><p><b>Company: </b>ROTA International</p><p><b>Location:</b> Doha, Qatar</p><p><b>Job Type:</b> Full-Time</p><p><b>Job Description:</b><br/>We are seeking a professional and customer-focused <b>Retail Associate</b> with a valid <b>Food Handler Certificate</b> to join our team. The ideal candidate will assist customers, support daily store operations, and ensure proper handling of food items in accordance with safety standards.</p><p><b>Responsibilities:</b></p><ul><li>Greet and assist customers in a friendly and professional manner</li><li>Handle food items safely and in compliance with health regulations</li><li>Maintain cleanliness and organization of the retail area</li><li>Process transactions accurately</li><li>Replenish stock and ensure product displays are neat and appealing</li><li>Support daily operations as required</li></ul><p><b>Requirements:</b></p><ul><li><b>Valid Food Handler Certificate</b> (mandatory)</li><li>Previous experience in retail, customer service, or food service is an advantage</li><li>Strong communication and interpersonal skills</li><li>Presentable and professional appearance</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to assist customers</li></ul><p><b>How to Apply:</b><br/>Interested candidates, please submit your CV and attach your <b>Food Handler Certificate</b>.</p><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 - QAR4,000.00 per month</p>

Retail Associate (Food Handler Certificate Required)

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