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customer experience associate Jobs in Karachi

customer experience associate

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customer care associate

Oraan Tech

About the roleWe are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.Your responsibilities will include<ul><li>Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.</li><li>Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.</li><li>Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.</li><li>Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.</li><li>Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.</li><li>Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.</li></ul>Required qualifications<ul><li>Bachelor's Degree</li><li>Up to one year of experience in a similar customer-facing role is a plus</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational skills and attention to detail</li><li>Ability to learn and adapt to change quickly</li><li>Deep understanding of customer concerns and the ability to troubleshoot as needed</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Experience Associate

Oraan

<div>
 
 About Oraan
 
 
 
 Oraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are working to achieve that by creating user-driven financial tools and services. The method we focus on at the moment is changing the way Pakistanis&rsquo; imagine committees. We enable people to save with a safe group in a simple and transparent method whether they are looking to save for a car, a wedding, or just become better at savings.
 
 
 
 About The Role
 
 
 
 We are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.
 </li>
 <li>
 Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.
 </li>
 <li>
 Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.
 </li>
 <li>
 Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.
 </li>
 <li>
 Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.
 </li>
 <li>
 Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Up to one year of experience in a similar customer-facing role is a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to learn and adapt to change quickly
 </li>
 <li>
 Deep understanding of customer concerns and the ability to troubleshoot as needed
 </li>
 </ul>
</div>

ibex. Pakistan

<div>
 
 
 Company Description
 
 
 
 ibex delivers innovative business process outsourcing, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions. Operating 34 facilities globally, ibex deploys next-generation technology to drive superior customer experiences for leading companies in retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 35,000 employees and industry-leading technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually, driving significant customer revenue and exceptional experiences. Visit our website at talentibex.com for more information and connect with us online.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Specialist - Voice Program, located in Karachi. The Customer Service Specialist will be responsible for addressing customer inquiries, providing support via phone, and ensuring customer satisfaction. Day-to-day tasks include handling customer complaints, troubleshooting issues, and maintaining a high standard of customer service. Additionally, the specialist will aim to enhance the overall customer experience through effective communication and problem-solving skills.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Support and Customer Service skills
 </li>
 <li>
 Ability to ensure Customer Satisfaction
 </li>
 <li>
 Excellent Phone Etiquette and communication skills
 </li>
 <li>
 Strong focus on enhancing Customer Experience
 </li>
 <li>
 Relevant experience in customer service roles is a plus
 </li>
 <li>
 Ability to work on-site in Karachi
 </li>
 <li>
 Effective problem-solving and troubleshooting abilities
 </li>
 <li>
 Proficiency in English
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 </ul>
 
 
 
</div>

Customer Service Specialist - Voice Program

Debyte

WE ARE HIRINGCustomer Service representative for our E Commerce store !RESPONSIBILITY :<ul><li>Replying to Customers on Whatsapp / FB / Instagram</li><li>Resolving Customer Issues regarding their order</li><li>Lodge complaints with courier logistics</li><li>Provide excellent customer service</li></ul>SKILLS REQUIREMENT :<ul><li>Experienced and Freshers both can apply</li><li>Excellent communication and problem-solving skills</li></ul>LOCATION : Federal B AreaJob Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Customer Service Representative - Ecommerce

Digi- Tel Marketing

Hiring Alert! We are looking for Customer Support Representatives dedicated to long-term roles for our USA-based Travel Club Campaign.Location: Gulshan-e-Iqbal, 13B, Main Baitul Mukarram Masjid.Evening Shift: 6:00 PM to 12:00 AM (limited seats)Compensation: Fixed Salary: 30,000 PKRCommissions &amp; Bonuses: Daily, weekly, and monthly incentives available&mdash;earn up to 80,000 PKR per month.Additional Benefits: Year-end paid holidays and other perks.Requirements:Age Limit: 16 to 35 years English Fluency is a must Dedication, regularity, and punctuality are essential;we&rsquo;re looking for committed individuals.No Sales target, Just Lead GenerationWalk-in InterviewDetails: Timings: 7 PM to 11 PMOffice Address: Suite # 408, 4th Floor, AL- Mustufa Center, Gulshan-e-Iqbal Block 13-B. Karachi.Opposite to Baitul Mukarram Masjid UBL Bank's Building &amp; Adjacent to Levis Outlet.Contact: WhatsApp us at: 0370-2464380Both males and females are encouraged to apply. Join us for a rewarding and stable career!Job Type: Part-timePay: Rs30,000.00 - Rs80,000.00 per monthExpected hours: 36 per weekWork Location: In person

Customer Service Representative Fixed Salary Plus Commission

Ad Snipper

E-commerce Customer Support (Order Confirmation &amp; Returns) &ndash; Intern Location: Gulshan-e-Iqbal, Karachi Timings: Monday to Saturday, 12:00 AM &ndash; 8:00 PM Salary: PKR 20,000 &ndash; 25,000 per monthAbout the Role:Ad Snipper is looking for 2 energetic team members to join our e-commerce operations:<ul><li>Order Confirmation Associate &rarr; Call customers and confirm their orders.</li><li>Order Returns Associate &rarr; Handle return requests and coordinate with operations.</li></ul>This is a great opportunity for fresh graduates who want to grow in E-commerce and customer service.What You&rsquo;ll Do:Make and receive customer calls. Confirm orders or assist with returns. Record details accurately in the system. Provide polite, professional support.What We&rsquo;re Looking For:<ul><li>Good communication in basic English.</li><li>Confident on calls and customer-friendly.</li><li>Responsible, punctual, and eager to learn.</li><li>Fresh graduates are welcome!</li></ul>What We Offer:Salary: PKR 20,000 &ndash; 25,000 per month Hands-on training in e-commerce operations Growth opportunities in a fast-growing company Supportive &amp; friendly team cultureApply Now: Send your CV to hr@adsnipper.net with subject: &ldquo;Application &ndash; E-commerce Customer Support (Order Confirmation/Returns)Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthExperience:<ul><li>Customer Support service or call handling: 1 year (Required)</li></ul>Work Location: In person

E-commerce Customer Support Associate (Order Confirmation & Returns)

DigitalOcean

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div><h2 class="jobSectionHeader">
We are looking for an Associate Customer Advocate who is passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.</h2>

As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. Your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You'll educate customers about our platform's capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. We expect that you'll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Customer Advocate personify DigitalOcean's empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter.
<h2 class="jobSectionHeader">
What You'll Do:</h2>
<ul><li>Respond to customer tickets with thoughtful, personalized communication</li>
<li>Educate customers on platform capabilities and best practices</li>
<li>Identify recurring challenges and drive solutions that benefit multiple customers</li>
<li>Create and update knowledge base articles to improve self-service resources</li>
<li>Collaborate with your team while independently owning customer challenges</li>
<li>Triage, escalate, and follow up on incidents or customer-impacting events</li>
<li>Quickly adapt to product, process, and policy changes</li>
<li>Share best practices and contribute to continuous team improvement</li>
</ul><h2 class="jobSectionHeader">Key Metrics: (optional)</h2>
<ul><li>Customer Experience</li>
<li>Ticket productivity</li>
<li>Quality Adherence</li>
<li>Maintaining Service levels (Timely responses)</li>
</ul><h2 class="jobSectionHeader">What You'll Add to DigitalOcean:</h2>
<ul><li>A customer-first mindset with the ability to empathize and build trust through clear, thoughtful communication</li>
<li>Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time</li>
<li>Strong problem-solving skills with the creativity to find both immediate and long-term solutions for customers</li>
<li>Adaptability to thrive in a fast-paced, ever-evolving environment with frequent product and process updates</li>
<li>A collaborative spirit that uplifts your team while independently owning and resolving customer challenges</li>
<li>Commitment to continuous improvement by contributing ideas, sharing feedback, and refining support practices</li>
<li>Passion for simplifying complex topics, making the cloud more accessible for builders of all levels</li>
</ul><h2 class="jobSectionHeader">Why You'll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<ul><li>This is an Onsite role</li></ul>

#LI-Onsite</div>

Associate Customer Advocate

Explore 631+ Customer care associate in Karachi this September. Find roles across top companies and apply now to boost your career.

631 customer care associate jobs IN Karachi

Customer Experience Associate

Customer Experience Associate

Customer Service Specialist - Voice Program

Customer Service Representative - Ecommerce

Customer Service Representative Fixed Salary Plus Commission

E-commerce Customer Support Associate (Order Confirmation & Returns)

Associate Customer Advocate