customer service representative Jobs in Karachi

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customer support specialist Jobs in Karachi

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customer services specialist Jobs in Karachi

customer services specialist

customer experience associate

Oraan Tech

About the roleWe are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.Your responsibilities will include<ul><li>Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.</li><li>Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.</li><li>Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.</li><li>Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.</li><li>Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.</li><li>Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.</li></ul>Required qualifications<ul><li>Bachelor's Degree</li><li>Up to one year of experience in a similar customer-facing role is a plus</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational skills and attention to detail</li><li>Ability to learn and adapt to change quickly</li><li>Deep understanding of customer concerns and the ability to troubleshoot as needed</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Experience Associate

Oraan

<div>
 
 About Oraan
 
 
 
 Oraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are working to achieve that by creating user-driven financial tools and services. The method we focus on at the moment is changing the way Pakistanis&rsquo; imagine committees. We enable people to save with a safe group in a simple and transparent method whether they are looking to save for a car, a wedding, or just become better at savings.
 
 
 
 About The Role
 
 
 
 We are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.
 </li>
 <li>
 Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.
 </li>
 <li>
 Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.
 </li>
 <li>
 Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.
 </li>
 <li>
 Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.
 </li>
 <li>
 Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Up to one year of experience in a similar customer-facing role is a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to learn and adapt to change quickly
 </li>
 <li>
 Deep understanding of customer concerns and the ability to troubleshoot as needed
 </li>
 </ul>
</div>

Ad Snipper

E-commerce Customer Support (Order Confirmation &amp; Returns) &ndash; Intern Location: Gulshan-e-Iqbal, Karachi Timings: Monday to Saturday, 12:00 AM &ndash; 8:00 PM Salary: PKR 20,000 &ndash; 25,000 per monthAbout the Role:Ad Snipper is looking for 2 energetic team members to join our e-commerce operations:<ul><li>Order Confirmation Associate &rarr; Call customers and confirm their orders.</li><li>Order Returns Associate &rarr; Handle return requests and coordinate with operations.</li></ul>This is a great opportunity for fresh graduates who want to grow in E-commerce and customer service.What You&rsquo;ll Do:Make and receive customer calls. Confirm orders or assist with returns. Record details accurately in the system. Provide polite, professional support.What We&rsquo;re Looking For:<ul><li>Good communication in basic English.</li><li>Confident on calls and customer-friendly.</li><li>Responsible, punctual, and eager to learn.</li><li>Fresh graduates are welcome!</li></ul>What We Offer:Salary: PKR 20,000 &ndash; 25,000 per month Hands-on training in e-commerce operations Growth opportunities in a fast-growing company Supportive &amp; friendly team cultureApply Now: Send your CV to hr@adsnipper.net with subject: &ldquo;Application &ndash; E-commerce Customer Support (Order Confirmation/Returns)Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthExperience:<ul><li>Customer Support service or call handling: 1 year (Required)</li></ul>Work Location: In person

E-commerce Customer Support Associate (Order Confirmation & Returns)

The Hive

Duties &amp; Responsibilities:<ul><li>Greet and check-in guests</li><li>Schedule and manage facility tours, track walk-ins, scheduled tours and send confirmation emails</li><li>Follow-up and share right and complete information with potential clients</li><li>Anticipate client needs over the visit and build rapport with customers</li><li>Provide guests with information about amenities, area and venues and promote services</li><li>Assist the Community Associate in on-boarding new clients</li><li>Record guest&rsquo;s information and their requirement in the CRM</li><li>Prepare presentations and content to share with guests</li><li>Any other tasks associated with fulfilling your role effectively</li></ul>Requirements:<ul><li>Proven experience as concierge; experience in customer service or relevant role is an advantage</li><li>Proficiency in English; multilingual is strongly preferred</li><li>Excellent communication skills</li><li>Polite and confident with a great deal of patience</li><li>Ability in multitasking and time-management</li><li>Aptitude in resolving issues with a customer-focused orientation</li><li>Degree in hotel management or relevant field will be a plus</li></ul>Job Type: Full-timeWork Location: In person

Community Officer

DigitalOcean

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div><h2 class="jobSectionHeader">
We are looking for an Associate Customer Advocate who is passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.</h2>

As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. Your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You'll educate customers about our platform's capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. We expect that you'll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Customer Advocate personify DigitalOcean's empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter.
<h2 class="jobSectionHeader">
What You'll Do:</h2>
<ul><li>Respond to customer tickets with thoughtful, personalized communication</li>
<li>Educate customers on platform capabilities and best practices</li>
<li>Identify recurring challenges and drive solutions that benefit multiple customers</li>
<li>Create and update knowledge base articles to improve self-service resources</li>
<li>Collaborate with your team while independently owning customer challenges</li>
<li>Triage, escalate, and follow up on incidents or customer-impacting events</li>
<li>Quickly adapt to product, process, and policy changes</li>
<li>Share best practices and contribute to continuous team improvement</li>
</ul><h2 class="jobSectionHeader">Key Metrics: (optional)</h2>
<ul><li>Customer Experience</li>
<li>Ticket productivity</li>
<li>Quality Adherence</li>
<li>Maintaining Service levels (Timely responses)</li>
</ul><h2 class="jobSectionHeader">What You'll Add to DigitalOcean:</h2>
<ul><li>A customer-first mindset with the ability to empathize and build trust through clear, thoughtful communication</li>
<li>Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time</li>
<li>Strong problem-solving skills with the creativity to find both immediate and long-term solutions for customers</li>
<li>Adaptability to thrive in a fast-paced, ever-evolving environment with frequent product and process updates</li>
<li>A collaborative spirit that uplifts your team while independently owning and resolving customer challenges</li>
<li>Commitment to continuous improvement by contributing ideas, sharing feedback, and refining support practices</li>
<li>Passion for simplifying complex topics, making the cloud more accessible for builders of all levels</li>
</ul><h2 class="jobSectionHeader">Why You'll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<ul><li>This is an Onsite role</li></ul>

#LI-Onsite</div>

Associate Customer Advocate

Renexus Resources

International Sales Associate: Drive Your Career ForwardAre you a results-oriented and ambitious professional ready to build a rewarding sales career? Renexus Resource Group is expanding its dynamic team and is looking for a talented International Sales Associate to join us in Karachi. This is a unique opportunity for a driven individual with a passion for communication and a desire to thrive in a fast-paced, target-driven environment.What You'll Do: As a key contributor to our growth, your responsibilities will include:<ul><li>Client Engagement: Actively promote and sell our products and services to clients.</li><li>Business Development: Proactively generate new sales leads and secure new business.</li><li>Negotiation &amp; Closing: Confidently negotiate and finalize deals to consistently exceed sales targets.</li><li>Relationship Management: Build and nurture long-term relationships to ensure client satisfaction and foster partnerships.</li><li>Team Collaboration: Work closely with the sales team to achieve shared goals and contribute to a high-energy culture.</li><li>Record-Keeping: Maintain accurate sales records and ensure all company protocols are followed.</li></ul>Who We're Looking For: We value a strong work ethic and mindset above all. The ideal candidate will have:<ul><li>Excellent Communication: Exceptional verbal and written English skills are a must.</li><li>Initiative: A self-starter mentality and a drive to independently achieve sales goals.</li><li>Sales Acumen: Prior experience in sales or a customer-facing role is a plus, but we welcome motivated recent graduates.</li><li>Confidence: A professional demeanor and strong negotiation abilities.</li><li>Technical Skills: Proficiency with Microsoft Office and other digital tools.</li><li>A Bachelor's degree is preferred.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive Pay: A base salary of PKR 30,000 &ndash; 50,000 per month.</li><li>Uncapped Commissions: Unlimited earning potential with an attractive commission structure that directly rewards your hard work.</li><li>Career Growth: A clear path for professional development and internal promotions.</li><li>Training &amp; Mentorship: Ongoing training and support to ensure your success.</li><li>Supportive Culture: Join a positive and energetic team that celebrates high performance.</li></ul>Job Details:<ul><li>Type: Full-Time, On-site</li><li>Location: Gulshan-e-Iqbal, Karachi</li><li>Shifts:</li><li>Day: 1:00 PM - 9:00 PM</li><li>Night: 6:00 PM - 3:00 AM</li></ul>If you are ready to take charge of your career, apply today and join a company that invests in its people.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Sales Associate

Confiz

<div>We are looking for an experienced Associate Director for Dynamics CE and Power Platform. The ideal candidate will possess in-depth technical and functional knowledge of Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Customer Insights and understanding of Power Platform. The successful candidate will demonstrate excellent analytical and problem-solving skills, along with exceptional communication abilities.
Responsibilities:
<ul><li>In depth technical and functional knowledge of Dynamics 365 CE Modules such as Sales, Customer Service, Field Service, Customer Insights etc.</li>
<li>Designing and developing customized solutions within the Dynamics 365 CE and Power Platform</li>
<li>Writing coding, unit testing, building applications, and creating, modifying, and troubleshooting existing CRM customization and out of the box solution</li>
<li>Configuring, developing, and supporting Dynamics 365 CE in line with best practices.</li>
<li>Follow organization agile development process and adhere to sprint reporting and agile ceremonies.</li>
<li>Communicating with different teams in-order to understand, support, clarifying technical design &amp; estimations.</li>
<li>Working with other developers to ensure that code meets organization defined secure coding standards, best practices and quality guidelines.</li>
<li>Reviewing project proposals from product owners to determine feasibility and provide high level estimation.</li>
<li>Maintaining up-to-date knowledge about new enhancements and features of MS Dynamics CE and Power Platform</li>
<li>Contribute to the planning, execution and review of each sprint.</li>
</ul>
Requirements:
<ul><li>Bachelor's degree in Computer Science or a related field.</li>
<li>At least 10 years of experience with in Microsoft Dynamics CE domain.</li>
<li>Have experience on Power Platform and strong advocate of low code / no code</li>
<li>Have understanding of Azure Logic apps, Azure functions, Azure Service bus</li>
<li>Strong experience in the fintech or digital banking industry, with a solid understanding of industry-specific regulations and compliance requirements.</li>
<li>Experience developing customizations, plugins, and workflows in Microsoft Dynamics CE.</li>
<li>Experience with JavaScript, C#, and .NET framework.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work independently as well as collaboratively in a team environment.</li>
<li>Strong attention to detail and the ability to prioritize tasks and meet deadlines.</li>
<li>International travel may be required.</li>
</ul>
We have an amazing team of 700+ individuals working on highly innovative enterprise projects &amp; products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.</div>

Associate Director- Dynamics 365 CE

Explore 3082+ Customer experience associate in Karachi this September. Find roles across top companies and apply now to boost your career.

3082 customer experience associate jobs IN Karachi

Customer Experience Associate

Customer Experience Associate

E-commerce Customer Support Associate (Order Confirmation & Returns)

Community Officer

Associate Customer Advocate

Sales Associate

Associate Director- Dynamics 365 CE