chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer success specialist Jobs in Karachi

customer success specialist

customer support

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer support specialist

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
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 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
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 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
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 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
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 Excellent written and verbal communication skills in English is also a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
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 </ul>
</div>

Customer Success Specialist

TalentPop App

<div>
 
 About Us
 
 
 
 At TalentPop App, we believe e-commerce support is more than just managing orders &mdash; it&rsquo;s about creating a smooth and enjoyable shopping experience for every customer. We&rsquo;re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
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 Assist with product inquiries, order processing, tracking, returns, and issue resolution
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 Monitor and update product listings, inventory, and order status in the TikTok Shop system
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 Collaborate with internal teams to ensure smooth operations and positive customer experiences
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 Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
 
 
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 </ul>
 
 What We Offer
 
 
 
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 Competitive pay with annual performance-based increases
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 Paid time off so you can take care of yourself
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 Comprehensive health and dental insurance or a monthly health stipend
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 Holiday bonuses to show appreciation for your hard work
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 A fully remote work setup &mdash; no commuting, ever
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 Opportunities for growth and advancement as we continue to expand
 
 
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 What We&rsquo;re Looking For
 
 
 
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 Excellent English communication skills (both written and spoken)
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 At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
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 Familiarity with order management systems (IMS) and online store platforms
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 Strong attention to detail, organization skills, and a proactive problem-solving mindset
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 Enjoys working in a fast-paced environment and being part of a collaborative team
 
 
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 </ul>
 
 What You&rsquo;ll Need To Work From Home
 
 
 
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 Your own computer or laptop (i5 processor or equivalent preferred)
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 A reliable internet connection (minimum of 25 Mbps upload/download speed)
 
 
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 </ul>
 
 READY TO JOIN US?
 
 
 
 If you&rsquo;re excited about helping customers and ensuring smooth TikTok Shop operations, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

TikTok Shop Support

Sastaticket.pk

Sastaticket.pk is a leading Online Travel Agency (OTA) and tech company serving millions of users. We are building a trusted digital travel platform that simplifies how people search and book travel.Role PurposeWe are hiring a Complaint Resolution Executive responsible for managing escalated and complex customer complaints end-to-end across airline tickets, refunds, cancellations, visa services, and other travel-related issues.This role requires strong ownership, structured thinking, sound decision-making, and the ability to balance customer satisfaction with company policies, financial discipline, and long-term trust in the platform.The role is not transactional. It is a critical customer trust function that directly impacts customer retention, brand reputation, and operational quality.The individual will work closely with the Manager Complaints and coordinate cross-functionally with Operations, Legal, Payments, and other teams to ensure fair, timely, and high-quality resolutions.Key Responsibilities1. Complaint Ownership &amp; Resolution<ul><li>Take full end-to-end ownership of escalated and complex customer complaints</li><li>Investigate issues thoroughly using facts, system data, and cross-team inputs</li><li>Ensure resolutions are fair, policy-aligned, and customer-impact aware</li><li>Act as the primary point of contact for high-priority and sensitive cases</li><li>Communicate clearly, professionally, and with empathy at every stage</li></ul>2. Decision Making &amp; Escalation Management<ul><li>Handle complex cases such as refund disputes, involuntary changes, service failures, and partner-related issues</li><li>Make structured, sound decision-making choices balancing customer trust, policy compliance, and business impact</li><li>Escalate only high-risk or exception cases with complete analysis and recommendation (not just escalation)</li><li>Ensure escalation quality is high, structured, and decision-ready</li></ul>3. Legal, Risk &amp; Compliance Handling<ul><li>Identify cases with legal, regulatory, or reputational risk early</li><li>Coordinate with Legal and Compliance teams for guidance on sensitive matters</li><li>Ensure all final resolutions are aligned with company policy and legal advice</li><li>Prepare structured case documentation for audits, legal review, or partner disputes</li><li>Flag systemic risks, repeat failures, and process gaps proactively</li></ul>4. Resolution Quality, Accuracy &amp; Timeliness<ul><li>Meet defined turnaround times (TAT) for acknowledgment and closure</li><li>Ensure accuracy, completeness, and consistency in every resolution decision</li><li>Drive first-contact resolution wherever possible</li><li>Minimize repeat complaints caused by incomplete or incorrect handling</li><li>Maintain high standards of written communication and documentation</li></ul>5. Root Cause Analysis &amp; System Improvement<ul><li>Identify recurring complaint patterns and systemic issues across operations</li><li>Conduct structured root cause analysis (RCA) for key complaint categories</li><li>Share actionable insights with Product, Operations, Payments, and Partner teams</li><li>Contribute to long-term reduction in complaint volume through system fixes</li><li>Act as a feedback loop between customers and internal teams</li></ul>Key Performance Indicators (KPIs)<ul><li>Complaint resolution turnaround time (TAT)</li><li>Customer satisfaction (CSAT) and complaint feedback scores</li><li>First-contact resolution rate</li><li>Repeat complaint reduction rate</li><li>Quality, accuracy, and policy compliance of case handling</li><li>RCA quality and measurable impact on system improvements</li></ul>Training &amp; DevelopmentWe provide structured onboarding training to ensure strong foundation in systems, products, policies, and customer handling.<ul><li>Initial structured training program upon joining</li><li>Continuous on-the-job learning and coaching</li><li>Regular feedback cycles to improve decision quality and decision-making capability</li><li>Learning through real case ownership rather than theoretical training alone</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree</li><li>2&ndash;5 years of experience in customer service, support, call center, or travel-related roles</li><li>Experience with CRM, booking, or customer support systems is a plus</li><li>Exposure to travel industry workflows (airlines, refunds, visas) is preferred</li></ul>Skills &amp; Competencies<ul><li>Strong problem-solving and structured thinking ability</li><li>High ownership and accountability mindset</li><li>Excellent written and verbal communication skills</li><li>Strong attention to detail and analytical thinking</li><li>Ability to handle escalations and high-pressure customer situations</li><li>Ability to balance customer empathy with business and policy constraints</li><li>Comfort working in ambiguity and making structured decisions</li><li>Ability to learn systems, tools, and processes quickly</li></ul>Work Environment &amp; Mindset ExpectationsWe are not just hiring for skills&mdash;we are hiring for mindset, ownership, and decision-making capability.This role operates in a fast-paced, high-accountability environment where customer trust is critical.The ideal candidate:<ul><li>Takes full ownership of outcomes, not just tasks</li><li>Stays composed under pressure and handles sensitive cases responsibly</li><li>Adapts quickly to changing processes, policies, and systems</li><li>Communicates with clarity, empathy, and confidence</li><li>Learns continuously and improves decision quality over time</li><li>Thinks in terms of customer impact, not just process completion</li></ul>We value people who raise the standard of the team, not just meet expectations.Working Schedule<ul><li>6 working days per week</li><li>1 weekly off (as per roster)</li><li>Shift timing: 8 hours shift between 9AM &ndash; 8 PM</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Monthly performance-based incentives</li><li>Medical coverage (self &amp; dependents)</li><li>Gratuity (as per policy)</li><li>Annual travel allowance</li><li>Pick &amp; drop facility for female employees</li><li>Continuous learning through real responsibility</li><li>A high-performance, ownership-driven culture</li></ul>LocationKarachi (On-site)Apply Only IfYou are comfortable working in a structured, fast-paced, and performance-driven environment where customer trust is non-negotiable.This role is suited for individuals who demonstrate ownership, accountability, adaptability, calmness under pressure, and a strong desire to improve continuously.If you are comfortable with the mentioned shift schedule and are ready to take ownership of real customer problems and grow through responsibility, we would like to hear from you.Application Question(s):<ul><li>Are you comfortable working in the mentioned shift schedule?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Complaint Resolution Executive

PINNACLE ENTERPRISE

Pinnacle is looking for outstanding profiles for the Customer Support ExecutivesResponsibilities:<ul><li>Communicate with customers via phone, email, and chat.</li><li>Provide knowledgeable answers to questions about the product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 3 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health &amp; Life Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timeApplication Question(s):<ul><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>How many years of experience do you have with International Customer Support?</li><li>Are you available for both evening and night shift?</li></ul>Work Location: In person

International Customer Support Executive (Female)

Express Courier Link

Job Summary:The Customer Service Representative is responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction. The role involves handling various communication channels, such as phone, email, chat, or in-person interactions, and maintaining a professional and helpful demeanor.Key Responsibilities:<ul><li>Customer Interaction:</li><li>Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, or in-person).</li><li>Handle complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Issue Resolution:</li><li>Identify customer needs and determine appropriate actions to resolve their issues.</li><li>Escalate complex issues to higher management or technical teams as needed.</li><li>Product/Service Knowledge:</li><li>Develop a thorough understanding of the company&rsquo;s products, services, and policies.</li><li>Provide accurate information to customers about product features, benefits, and usage.</li><li>Documentation and Reporting:</li><li>Maintain detailed records of customer interactions, feedback, and complaints.</li><li>Prepare reports summarizing recurring issues and customer concerns.</li><li>Customer Satisfaction:</li><li>Proactively engage with customers to ensure their satisfaction with the company&rsquo;s products or services.</li><li>Suggest improvements based on customer feedback to enhance service quality.</li><li>Team Collaboration:</li><li>Work closely with other departments, such as sales, technical support, and billing, to ensure seamless customer experiences.</li><li>Participate in team meetings and training sessions to stay updated on company policies and procedures.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

customer service representative for courier service

Omfort Pvt.Ltd

Customer Support &amp; Operations Coordinator (International )Location: Karachi Pakistan &mdash; Office BasedExperience: 2-3 YearsEmployment Type: Full TimeAbout AerothoticAerothotic (www.aerothotic.com) is a women's comfort footwear brand with APMA certified sandals, flip flops, clogs, and slippers built for all-day comfort. We are growing fast across both e-commerce and wholesale channels.We are looking for a Customer Support &amp; Operations Coordinator to join our Pakistan-based team. This is a hands-on role for someone who communicates confidently in English, takes ownership of problems, and thrives in a fast-moving environment where no two days look the same. You will be the first point of contact for our customers, a key support for our wholesale operations team, and the person who makes sure all queiries get resolved.Role OverviewWe are looking for a resourceful, well-spoken coordinator who thrives in a dynamic environment. This role sits at the intersection of customer support, wholesale operations, and general business coordination. The right person for this role does not clock out mentally when their primary task is quiet &mdash; they look for what needs to be done next and do it.ResponsibilitiesCustomer Support<ul><li>Handle inbound customer queries via email, phone, and chat</li><li>Manage and resolve customer support tickets on shopify and third party retail platforms including Belk, QVC, Target, Walmart, and others</li><li>Maintain response time standards and ensure customer satisfaction</li><li>Escalate issues appropriately and follow through to resolution</li><li>Proactively call customers who have added items to cart but did not complete their purchase to check in, answer questions, and help convert</li></ul>Wholesale Operations Support<ul><li>Email wholesale customers regarding outstanding payments and order follow-ups</li><li>Support the sales team by identifying and generating leads when capacity allows</li></ul>Shipment &amp; Operations Support<ul><li>Assist in resolving shipment issues, delays, and carrier queries as they arise</li><li>Coordinate with internal teams to ensure order and delivery issues are addressed promptly</li><li>Follow up on open issues until fully resolved &mdash; not just acknowledged</li></ul>The Right FitYou are someone who takes ownership. When a shipment issue comes up, you help figure it out. When the sales team needs support, you step in. When something falls through the cracks, you catch it. You understand that in a growing business priorities shift and you adapt without friction.If you are looking for a strictly defined role where you only handle what is in your job description, this is not the right position for you.Requirements<ul><li>Excellent spoken and written English &mdash; non-negotiable</li><li>Proficient in Microsoft Excel</li><li>2-3 years of experience in customer support, operations, or a related role</li><li>Experience with e-commerce or retail platforms is a strong plus</li><li>Confident communicator on the phone and over email</li><li>Highly organized, self-motivated, and able to manage multiple responsibilities simultaneously</li><li>Experience supporting US based customers or companies is a must</li></ul>Pay: Rs65,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support & Operations Coordinator

Global Step

<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.</li><li>Resolve product or service issues by clarifying customer complaints, determining the cause, and offering solutions.</li><li>Maintain detailed and accurate records of customer interactions and transactions.</li><li>Provide feedback and suggestions to management on recurring customer issues and possible solutions.</li><li>Follow communication scripts and company policies while interacting with customers.</li><li>Collaborate with other departments (e.g., sales, technical support) to ensure a seamless customer experience.</li><li>Meet or exceed customer service quality standards and performance metrics.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Marketing Executive

Explore 387+ Customer support specialist in Karachi this July. Find roles across top companies and apply now to boost your career.