customer support executive Jobs in Karachi

customer support executive

customer service executive Jobs in Karachi

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call center representative Jobs in Karachi

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customer support specialist

Softvira

We are seeking a Customer Support Specialist with exceptional communication skills and expertise in delivering high-quality customer service. The ideal candidate will have experience using modern tools such as CRMs and demonstrate a proactive approach to client interactions.Responsibilities:Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.Communicate with customers and clients via phone, email, and chat.Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.Maintain accurate and detailed records of customer interactions within our CRM system.Basic knowledge of MS Office applications, including Word, Excel, and Outlook.Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.Maintain high-quality standards in customer interactions and responses.Requirements:O / A Levels or Bachelor's degree.Proven experience in an international customer support role.Exceptional communication skills, both written and verbal.Knowledge of Tech Savy and how to use Google Sheets &amp; DocsStrong problem-solving skills and a customer-centric approach to handling inquiries.Familiarity with using chatbots.Ability to work independently and collaboratively in a fast-paced environment.Benefits: Market Competitive SalaryAttendance &amp; Punctuality AllowanceTransportation AllowanceIPD and OPD Opportunities for professional growthLocation: Shahra-e-Faisal (Fortune Tower)Job Type: Full-timePay: Up to Rs140,000.00 per monthWork Location: In person

Customer Support Specialist (Night Shift)

Utopia Fulfillment

This is a full-time, on-site role for a Customer Support Specialist (Chat &amp; Chat) based in the Karachi Division. Responsibilities include providing excellent customer support through chat, resolving customer inquiries efficiently, ensuring high levels of customer satisfaction, and addressing technical support requests. The role requires analyzing customer feedback to improve the support process and overall experience.Responsibilities:<ul><li>Handle inbound and outbound calls, primarily supporting Amazon customers and B2B clients</li><li>Manage live chat support across multiple platforms, including Amazon, TikTok Shop, Walmart, eBay, and Temu</li><li>Oversee and process returns and refund-related queries across all platforms</li><li>Ensure timely, accurate, and effective resolution of customer inquiries and complaints</li><li>Deliver high levels of customer satisfaction and service quality at all times</li><li>Coordinate with internal teams for order updates and issue resolution</li><li>Monitor performance metrics and ensure adherence to SLAs and KPIs</li><li>Handle escalations professionally and provide effective solutions</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills in English</li><li>Prior experience with Amazon, TikTok Shop, Walmart, eBay, or Temu is a strong advantage</li><li>Strong problem-solving, multitasking, and analytical skills</li><li>Ability to work under pressure and meet time-sensitive targets</li><li>Flexibility to work in shifts, including night shifts if required</li><li>Familiarity with customer service tools and CRM systems is preferred</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Specialist (Call & Chat)

TGT Nexus Pvt Ltd

About the RoleCarmentined is looking for a dedicated and customer-focused International Customer Support Specialist to handle US-based clients. The ideal candidate will ensure a smooth customer experience by resolving queries efficiently and maintaining high service standards.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information regarding products and services</li><li>Resolve complaints and issues in a timely and professional manner</li><li>Maintain high customer satisfaction and service quality</li><li>Record and update customer interactions in CRM systems</li><li>Coordinate with internal teams for issue resolution</li><li>Follow up with customers to ensure complete resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

International Customer Support Specialist (US Market – Night Shift)

LIPTON Teas and Infusions

<div>
 Job description:
 
 
 
 
 Job Title:
 
 Customer Service Specialist
 
 
 Department:
 
 Customer Service / Supply Chain
 
 
 Location:
 
 Karachi Head Office
 
 
 Type:
 
 Full-Time
 
 
 &nbsp;
 
 
 
 Role Overview:
 
 
 
 Independent management of customer service operations across multiple markets, focusing on process optimization and cross-functional collaboration to increase efficiency and reduce service costs.
 
 
 Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone or e-mail.
 
 
 
 Key Contacts:
 
 
 <ul>
 <li>
 Internal: Planning, Sales, Finance, Logistics.
 </li>
 <li>
 External: Customers, third-party logistics providers (3PL).
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage customer accounts across multiple countries and markets, supporting cross-market activities when needed.
 </li>
 <li>
 Process customer sales orders and monitor their progress throughout the lifecycle.
 </li>
 <li>
 Communicate proactively with customers regarding order status, delays, and operational updates.
 </li>
 <li>
 Coordinate with Credit Control to resolve credit issues and ensure smooth order fulfilment.
 </li>
 <li>
 Resolve issues related to backorders, shipping delays, or billing discrepancies.
 </li>
 <li>
 Monitor and resolve failed iDocs and master data issues in collaboration with relevant stakeholders.
 </li>
 <li>
 Coordinating deliveries with logistics service providers (3PL).
 </li>
 <li>
 Allocate products in line with customer segmentation in the event of shortages.
 </li>
 <li>
 Forward cases to appropriate stakeholders according to the table of authority.
 </li>
 <li>
 Collaborate with cross-functional teams (Planning, Sales, Logistics, Finance) to ensure customer and business needs are met.
 </li>
 <li>
 Inform the Planning team about availability or supply issues as required.
 </li>
 <li>
 Generate reports on order status, cancellations, and delays.
 </li>
 <li>
 Create export documentation in compliance with requirements.
 </li>
 <li>
 Facilitate and monitor warehouse shipment processing, ensuring timely dispatch and delivery.
 </li>
 <li>
 Resolving issues such as backorders, shipping delays, or billing discrepancies.
 </li>
 <li>
 Generating basic reports on order status, cancellations, or delays.
 </li>
 <li>
 Define and execute transactions to update reason codes based on Planning input.
 </li>
 <li>
 Handle customer claims and resolve complex logistics or billing issues.
 </li>
 <li>
 Support process changes related to order flow (e.g., opening new customer locations).
 </li>
 <li>
 Collaborating with planning and sales teams to analyze customer behavior.
 </li>
 <li>
 Continuously monitor On Time, In Full (OTIF) delivery performance.
 </li>
 <li>
 Report and analyze key performance indicators (KPIs).
 </li>
 <li>
 Managing changes in order flow processes (e.g., opening new locations).
 </li>
 <li>
 Supporting the team by sharing knowledge and best practices.
 </li>
 <li>
 Participate in projects to improve delivery quality, service level, and cost efficiency.
 </li>
 <li>
 Support internal controls, audits, and compliance meetings.
 </li>
 </ul>
 
 
 Qualifications, Skills and Experience
 
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 2&ndash;4 years of experience in Supply Chain, Order Management and Claims and/or Customer Collaboration.
 </li>
 <li>
 Fluency in English (B2/C1) and an additional language relevant to the supported market.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Collaborative mindset and interpersonal skills to build positive relationships with internal and external stakeholders.
 </li>
 <li>
 Ability to provide end-to-end service.
 </li>
 <li>
 Service oriented attitude.
 </li>
 <li>
 Good analytical and organizational skills.
 </li>
 <li>
 Experience with SAP, ticketing systems, Excel and KPI management.
 </li>
 <li>
 Action orientated to deliver results under time pressure.
 </li>
 <li>
 Time management skills.
 </li>
 <li>
 Can-do attitude.
 </li>
 </ul>
 
 
 &nbsp;
 
 
</div>

Customer Service Specialist

About the RoleCarmentined is looking for a professional and customer-focused International Support Specialist to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs45,000.00 - Rs79,000.00 per monthWork Location: In person

International Support Specialist (US Market – Night Shift)

About the RoleCarmentined is looking for a professional and customer-focused International Support Specialist to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs55,000.00 - Rs90,000.00 per monthWork Location: In person

Experience International Sales Agents - US Time Zone - Onsite

Hiring Talent

A fast paced startup Company is hiring a User Support Specialist.Job Type: Full-time, onsiteShift Timings: 6 pm to 2 amLocation: Shahrah-e-Faisal, KarachiIndustry: AI / FintechResponsibilities:&middot; Respond to user queries promptly and professionally via email, chat, and phone&middot; Troubleshoot and resolve user issues &mdash; account access, app behavior, billing questions, and feature guidance&middot; Escalate technical bugs and edge cases to the engineering team with clear, reproducible descriptions&middot; Maintain and update help documentation, FAQs, and canned responses as the product evolves&middot; Track recurring issues and surface patterns to product and engineering to drive improvements&middot; Guide users through onboarding, feature adoption, and account setup&middot; Follow up on resolved issues to ensure user satisfaction and close the loopRequirements:&middot; 1-2 years in a customer support, help desk, or user-facing role&middot; Excellent written communication &mdash; clear, concise, and professional tone in every interaction&middot; Strong verbal communication &mdash; able to articulate issues and solutions clearly&middot; Empathetic and patient &mdash; able to handle frustrated users with composure and care&middot; Detail-oriented &mdash; able to document issues clearly and follow through on resolutions&middot; Comfortable learning new software tools quickly and navigating technical products&middot; Organized and self-driven &mdash; able to manage multiple conversations and prioritize effectivelyInterested candidates may apply.Application Question(s):<ul><li>Are you comfortable working onsite from 6 pm to 2 am ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>User Support : 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

User Support Specialist

Explore 1247+ Customer support specialist in Karachi this May. Find roles across top companies and apply now to boost your career.