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customer support specialist

NielsenIQ

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
  <br/>
  <br/>
 </p>
 <p>
  Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    This is a night shift job based off Pakistan
    <br/>
    <br/>
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Develop / maintain excellent professional relationship with the customer
  </li>
  <li>
   Keeping customer engaged with products and services they have purchased from GfK Etilize
  </li>
  <li>
   Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase
  </li>
  <li>
   Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding
  </li>
  <li>
   Build customer loyalty with GfK Etilize and retain customer revenue
  </li>
  <li>
   Advocate for customer&rsquo;s business success
  </li>
  <li>
   Bridge gap between customer and operations for product, project and services delivery and issues resolution
  </li>
  <li>
   Escalate customer issues and potential risks to department manager/sales/business
  </li>
  <li>
   Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist
  </li>
  <li>
   Ensure termination checklist steps are followed incase customers decide to part ways
  </li>
  <li>
   Create reports if needed by sales team. Example, coverage reports
  </li>
  <li>
   Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings
  </li>
  <li>
   Work with technical team for support on products and services integration with customer systems
  </li>
  <li>
   Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services
  </li>
  <li>
   Responding to customer concerns quickly and ensuring fast turnaround time
  </li>
  <li>
   CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval
  </li>
  <li>
   Seek potential upgrade opportunity within their accounts and forward to account owners
  </li>
  <li>
   Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices
  </li>
  <li>
   Suggest efficient processes that can improve on customer success KPIs
  </li>
  <li>
   Take initiatives and identify opportunities for improvement of internal processes with facts
  </li>
  <li>
   Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal and written English communication with confidence
  </li>
  <li>
   Excellent understanding of customer relations and expectations management
  </li>
  <li>
   Good understanding of designing process flows
  </li>
  <li>
   Excellent understanding of Salesforce and JIRA ticketing system
  </li>
  <li>
   Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset
  </li>
  <li>
   Basic understanding of relational Data Bases
  </li>
  <li>
   Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word
  </li>
  <li>
   Basic understanding of project management. Able to plan, implement and deliver customer special projects
  </li>
  <li>
   Basic understanding of product information management (PIM) systems
  </li>
  <li>
   Excellent understanding on GfK Etilize products and solutions
  </li>
  <li>
   Bachelor&rsquo;s degree preferably in Computer Science or Engineering
  </li>
  <li>
   Should have at least four years of equivalent experience or at least two years of experience in customer interaction
  </li>
  <li>
   Client Relations Management Course is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Our Benefits
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Flexible working environment
  </li>
  <li>
   Volunteer time off
  </li>
  <li>
   LinkedIn Learning
  </li>
  <li>
   Employee-Assistance-Program (EAP)
  </li>
 </ul>
 <br/>
 <p>
  <strong>
   About NIQ
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
  <br/>
  <br/>
 </p>
 <p>
  For more information, visit NIQ.com
  <br/>
  <br/>
 </p>
 <p>
  Want to keep up with our latest updates?
  <br/>
  <br/>
 </p>
 <p>
  Follow us on: LinkedIn | Instagram | Twitter | Facebook
  <br/>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Our commitment to Diversity, Equity, and Inclusion
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
  <br/>
  <br/>
 </p>
</div>


Customer Success Specialist

Eminent4U

<p><b>About Eminent4U Private Limited:</b></p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).</p><p><b>Responsibilities and KPIs:</b></p><ul><li><b>Customer Interaction &amp; Support:</b> Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li><b>Retention &amp; Upgrades:</b> Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li><b>Product Knowledge &amp; Expertise:</b> Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li><b>Relationship Management:</b> Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li><b>Collaboration &amp; Reporting:</b> Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul><p><b>Skills and Qualifications:</b></p><ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul><p><b>Why Join Eminent4U Private Limited?</b></p><ul><li>Handsome Pay along with KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance, Weekday Allowance, Punctuality along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul><p><b>Job Type:</b> Full-Time | Permanent</p><p><b>Experience:</b> at least couple of years experience in similar capacity</p><p><b>Salary:</b> PKR 150,000 per month | Incentives &amp; KPIs base model | Other Fringe benefits</p><p><b>Location:</b> PECHS, Block-6, Karachi.</p><p><b>Email:</b> careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs150,000.00 per month</p><p>Application Question(s):</p><ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul><p>Experience:</p><ul><li>International Call Centre: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

International Customer Services Specialist (Retention)

<p></p><div><div><div><p>Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.</p><p>
Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.</p><p><b>
This is a night shift job based off Pakistan</b></p><ul><li>
Develop / maintain excellent professional relationship with the customer</li><li>
Keeping customer engaged with products and services they have purchased from GfK Etilize</li><li>
Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase</li><li>
Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding</li><li>
Build customer loyalty with GfK Etilize and retain customer revenue</li><li>
Advocate for customer&rsquo;s business success</li><li>
Bridge gap between customer and operations for product, project and services delivery and issues resolution</li><li>
Escalate customer issues and potential risks to department manager/sales/business</li><li>
Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist</li><li>
Ensure termination checklist steps are followed incase customers decide to part ways</li><li>
Create reports if needed by sales team. Example, coverage reports</li><li>
Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings</li><li>
Work with technical team for support on products and services integration with customer systems</li><li>
Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services</li><li>
Responding to customer concerns quickly and ensuring fast turnaround time</li><li>
CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval</li><li>
Seek potential upgrade opportunity within their accounts and forward to account owners</li><li>
Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices</li><li>
Suggest efficient processes that can improve on customer success KPIs</li><li>
Take initiatives and identify opportunities for improvement of internal processes with facts</li><li>
Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Excellent verbal and written English communication with confidence</li><li>
Excellent understanding of customer relations and expectations management</li><li>
Good understanding of designing process flows</li><li>
Excellent understanding of Salesforce and JIRA ticketing system</li><li>
Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset</li><li>
Basic understanding of relational Data Bases.</li><li>
Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word</li><li>
Basic understanding of project management. Able to plan, implement and deliver customer special projects</li><li>
Basic understanding of product information management (PIM) systems</li><li>
Excellent understanding on GfK Etilize products and solutions.</li><li>
Bachelor&rsquo;s degree preferably in Computer Science or Engineering</li><li>
Should have at least four years of equivalent experience or at least two years of experience in customer interaction.</li><li>
Client Relations Management Course is a plus</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.</p><p><b>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><br>
<p></p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div></div></div>

<p><b>About Eminent4U Private Limited:</b></p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As a Customer Service Specialist (Sales) at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).</p><p><b>Responsibilities and KPIs:</b></p><ul><li><b>Customer Interaction &amp; Support:</b> Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li><b>Product Knowledge &amp; Expertise:</b> Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li><b>Sales Upgrades:</b> Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li><b>Collaboration &amp; Reporting:</b> Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul><p><b>Skills and Qualifications:</b></p><ul><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li><li>A-Levels / O-Levels pass are encourage to apply</li></ul><p><b>Why Join Eminent4U Private Limited?</b></p><ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Weekday, Birthday Allowance &amp; along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: Starting from <b>01:00 PM </b>till <b>02:00 AM </b>PK time (any nine hours) with alternate weekends off.</li></ul><p><b>Job Type:</b> Full-Time | Permanent</p><p><b>Experience:</b> at least couple of years experience in similar capacity</p><p><b>Salary:</b> Up to PKR 170,000 per month | Tier base model | Incentives</p><p><b>Location:</b> PECHS, Block-6, Karachi.</p><p><b>Email:</b> careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Up to Rs170,000.00 per month</p><p>Application Question(s):</p><ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul><p>Experience:</p><ul><li>International Call Centre: 2 years (Required)</li></ul><p>Work Location: In person</p>

Customer Service Specialist (Sales)

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
About Contour:</div><div></div><div>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div></div><div>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div></div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Position Overview</div><div>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div><div></div><div>
Key Responsibilities</div><div>
Client Support &amp; Training</div><ul><li>Answering general support queries from our hotel clients over phone and email</li><li>Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</li><li>Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</li><li>Providing internal support for sales, account management and online marketing functions within the company</li><li>Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</li></ul><div>
Technical Support &amp; Issue Resolution</div><ul><li>Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</li><li>Conduct research and analysis within internal data platforms to support problem-solving.</li><li>Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</li></ul><div></div><div>
Internal Collaboration</div><ul><li>Contribute to customer satisfaction metrics including NPS improvement efforts.</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Global Client Support Specialist (Spanish)

Tax Magic INC

<p>Job Description:</p><p>As a Customer Service Representative (CSR), you will play a vital role in ensuring excellent customer satisfaction and retention. Your primary responsibility will be to provide exceptional customer support to resolve inquiries, issues, and concerns promptly and courteously. You will act as the frontline communicator between the company and its customers, ensuring that their needs are met efficiently and effectively.</p><p><b>Responsibilities:</b></p><p><b>1. Customer Support:</b> Respond promptly to customer inquiries via various channels such as phone, email, chat, or social media. Provide accurate and timely information, guidance, and assistance to resolve customer issues or concerns.</p><p><b>2. Troubleshooting:</b> Diagnose and troubleshoot technical or service-related problems reported by customers. Utilize resources and tools to identify solutions and resolve issues to the customer's satisfaction.</p><p><b>3.</b> <b>Problem Resolution:</b> Investigate and resolve customer complaints, escalating complex issues to the appropriate department or supervisor when necessary. Follow up with customers to ensure satisfactory resolution and maintain records of interactions for future reference.</p><p><b>4. Product Knowledge</b>: Develop a deep understanding of the company's products or services to effectively address customer inquiries and provide relevant information or recommendations. Stay updated on product features, updates, and changes to accurately assist customers.</p><p><b>5. Customer Relationship Management:</b> Build and maintain positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Proactively engage with customers to anticipate their needs and provide proactive assistance or support.</p><p><b>6. Quality</b> <b>Assurance</b>: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service. Participate in training sessions and continuous improvement initiatives to enhance skills and knowledge.</p><p><b>7. Documentation</b>: Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the CRM system. Generate reports and analyze data to identify trends, patterns, and areas for improvement in customer service processes.</p><p><b>8. Team Collaboration:</b> Collaborate effectively with cross-functional teams such as sales, marketing, and product development to address customer issues, share feedback, and contribute to the overall improvement of products and services.</p><p><b>9. Customer Feedback:</b> Gather and relay customer feedback, suggestions, and complaints to relevant departments to drive product enhancements, process improvements, and service excellence.</p><p><b>10. Adaptability:</b> Adapt to changing priorities, customer needs, and business requirements in a fast-paced environment. Remain flexible and responsive to emerging challenges or opportunities to ensure customer satisfaction and retention.</p><p><b>Qualifications:</b></p><p>- High school diploma or equivalent; bachelor's degree preferred.</p><p>- Proven experience in customer service or related field.</p><p>- Excellent communication skills, both verbal and written.</p><p>- Strong problem-solving abilities and attention to detail.</p><p>- Proficiency in using CRM software and other customer support tools.</p><p>- Ability to multitask, prioritize, and manage time effectively.</p><p>- Empathy, patience, and a customer-centric mindset.</p><p>- Willingness to work flexible hours, including weekends and holidays if required.</p><p>Join our team as a Customer Service Representative and be part of a dynamic and supportive environment dedicated to delivering exceptional customer experiences.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs70,000.00 per month</p><p>Experience:</p><ul><li>CSR: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>ENGLISH (Required)</li></ul><p>License/Certification:</p><ul><li>Certification (Preferred)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

CSR - Customer Service Representative

Musk al Mahal

<p>We are hiring a <b>Customer Support Representative</b> located in Karachi</p><p>(This job is for residents of Karachi only)</p><p>Minimum experience: 6 months to 1 Year.</p><p>Age: 18-28 years</p><p>Minimum Education: Intermediate, Graduate is preferred.</p><p><b>Job responsibility:</b></p><ul><li>Interact with customers.</li><li>Communicate with customers via phone, email, chat, or in-person to provide assistance, answer questions, and resolve issues.</li><li>Develop a deep understanding of the company's products or services to effectively address customer inquiries and concerns</li><li>Display excellent verbal and written communication skills to provide clear and concise responses to customer inquiries.</li><li>Process returns and exchanges.</li><li>Gather customer feedback and suggestions to help improve products, services, and the customer support process.</li></ul><p>Job Type: Full-time</p><p>Salary: Rs23,000.00 - Rs30,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Karachi : Reliably commute or plan to relocate before starting work (Required)</li></ul><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: Rs23,000.00 - Rs30,000.00 per month</p><p>Education:</p><ul><li>Intermediate (Preferred)</li></ul><p>Work Location: In person</p>

Customer Support Representative

Explore 1905+ Customer support specialist in Karachi this January. Find roles across top companies and apply now to boost your career.

1905 customer support specialist jobs IN Karachi

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Global Client Support Specialist (Spanish)

CSR - Customer Service Representative

Customer Support Representative