customer service representative Jobs in Karachi

customer service representative

international customer support executive Jobs in Karachi

international customer support executive

account managers / upsell specialists Jobs in Karachi

account managers / upsell specialists

application support analyst Jobs in Karachi

application support analyst

business development specialist Jobs in Karachi

business development specialist

customer support specialist

Cronysoft

We're Hiring at CronySoft - Technical Support SpecialistKey ResponsibilitiesYou will handle daily customer support and technical troubleshooting for POS and Backoffice workflows, including billing, returns, shift closing, inventory, purchasing, reporting, and user access. You will log and manage customer cases in the ticketing system, follow up until resolution, and escalate complex issues to internal teams with complete documentation. You will also support customers during urgent situations, guide non-technical users with clear instructions, and maintain professional communication throughout the support process.Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum 2/3 years experience in Technical Support, Application Support, Helpdesk, or similar role.</li><li>Excellent English communication (spoken and written) is mandatory.</li><li>Strong troubleshooting and customer handling skills with a calm and professional attitude.</li><li>Comfortable working night shift and supporting USA-based customers.</li><li>Experience using ticketing/CRM tools (Zendesk, Freshdesk, Zoho, Jira, Intercom, Salesforce, or similar).</li><li>Working knowledge of POS, retail workflows, inventory, warehouse operations, ERP, or SaaS support is a strong plus.</li><li>Basic technical knowledge of Windows troubleshooting, networking concepts, and remote support tools (TeamViewer/AnyDesk).</li><li>SQL or database understanding is a plus for validation and troubleshooting.</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Yearly Festival Bonus</li><li>Performance Based Bonus</li><li>Paid Leaves</li><li>Growth opportunity in an international customer support environment</li><li>Structured training on our products and workflows</li><li>Professional, performance-driven workplaceHow to Apply</li></ul>Send your resume to Recruiter@cronysoft.com Subject: Technical Support Specialist (Night Shift)Pay: Rs99,999.00 - Rs299,999.00 per monthWork Location: In person

Technical Support Specialist

Metatech Vision

Handle daily customer calls and maintain customer data.Enter orders into CRM and ensure accurate records.Manage customer queries and complaints with professionalism.Support sales campaigns and promotions.Build and maintain positive customer relationships.Pay: From Rs30,000.00 per monthWork Location: In person

Sales Desk Executive

Forsee Logistics

Job Title: Customer Support Executive (Sales Department) Shift: Night Shift (6:00 PM-3:00 AM) Office Location: Block 13, Gulistan e Johar, KarachiJob Summary:We are looking for a dedicated and customer-focused Customer Support Executive to join our team for the night shift. The ideal candidate must have excellent English communication skills and a strong ability to handle customer queries efficiently and professionally.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Provide accurate information and resolve customer issues effectively</li><li>Maintain a high level of customer satisfaction through clear and polite communication</li><li>Document customer interactions and update records accurately</li><li>Escalate complex issues to the relevant department when required</li><li>Follow company policies, procedures, and quality standards</li><li>Proactively contact clients to present and promote company services.</li><li>Achieve monthly shipment targets while consistently meeting daily KPIs</li><li>Handle inbound and outbound client communications via phone.</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills</li><li>Ability to work independently during night shifts</li><li>Strong problem-solving and interpersonal skills</li><li>Customer-oriented mindset with a positive attitude</li><li>Basic computer skills and familiarity with CRM systems (preferred)</li><li>Prior customer support or call center experience is a plus</li></ul>What We Offer<ul><li>Market competitive salary</li><li>Uncapped commission structure</li><li>Transportation services for female employees</li><li>Zero-pressure working environment</li><li>Fun workplace culture (yes, we&rsquo;ll make you a table tennis pro)</li><li>Supportive and friendly team environment</li><li>Complete training provided</li><li>Transportation facility provided for female employees residing in North Nazimabad, Buffer Zone, F.B Area, Gulshan-e-Iqbal, and Gulistan-e-Johar. Female employees residing outside these areas will be eligible for a transportation allowance.</li></ul>Pay: Up to Rs80,000.00 per monthWork Location: In person

Customer Support Executive - 6PM to 3AM

The Syndicate

<div>
 
 We&rsquo;re hiring a
 
 Customer Service Representative-Abandoned Cart
 
 in
 
 Karachi.
 
 
 
 At
 
 The Needs &mdash; A Group of Companies,
 
 we are looking for a motivated individual who can handle customer follow-ups, recover abandoned carts, and ensure a smooth and professional customer experience. If you have strong communication skills and enjoy talking to customers in a helpful and persuasive manner, this role is a great starting point for your career.
 
 
 
 Location: DHA Phase 8, Karachi
 
 
 
 
 Salary:
 
 PKR 35000 &ndash; 40,000
 
 
 
 Schedule: Monday to Friday (Hybrid)
 
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Follow up with customers who left items in their cart without completing purchase
 </li>
 <li>
 Communicate with customers via chat, email, and calls in a polite and professional manner
 </li>
 <li>
 Convince and guide customers to complete their orders
 </li>
 <li>
 Handle basic customer queries and objections
 </li>
 <li>
 Maintain accurate records of follow-ups and conversions
 </li>
 <li>
 Coordinate with the sales/support team for smooth order completion
 </li>
 </ul>
 
 
 
 
 
 What we&rsquo;re looking for:
 
 
 <ul>
 <li>
 Strong communication skills in English and Urdu (spoken + written)
 </li>
 <li>
 Good written communication for chats and emails
 </li>
 <li>
 Confident, polite, and customer-focused attitude
 </li>
 <li>
 Basic understanding of online shopping / e-commerce is a plus
 </li>
 <li>
 Ability to handle repetitive follow-ups with patience
 </li>
 <li>
 Willingness to learn and improve sales communication skills
 </li>
 </ul>
 
 
 
 
 
 Bonus points if you have:
 
 
 <ul>
 <li>
 Experience in customer service, call center, or online chat support
 </li>
 <li>
 Basic sales or persuasion skills
 </li>
 <li>
 Familiarity with Shopify or e-commerce platforms
 </li>
 </ul>
 
 
 
 
 
 How to apply:
 
 
 
 Send your CV and a short introduction about yourself to:
 
 
 
 humanresource@dsyndicate.co | WhatsApp: 0370 1353789
 
 
 
 If you can communicate well, stay polite under pressure, and help customers complete their purchases&mdash;you&rsquo;re exactly who we&rsquo;re looking for.
 
 
 
 
 
 
 #Hiring #KarachiJobs #CustomerService #CallCenterJobs #EcommerceJobs #AbandonedCart #CustomerSupport #SalesSupport #JobsInKarachi
 
 
 
 
 
</div>

CSR-Abandoned Cart

Closet On Rent

We are looking for a Customer Support Representative to handle customer complaints, ensure service quality, follow up with potential clients, and provide excellent customer support.Key Responsibilities:Resolve customer complaints related to lending.Ensure all calls are answered on time.Clear all WhatsApp chats daily before 8:00 PM.Provide daily feedback on online dealings and service quality.Follow up with potential clients and leads.Maintain customer records and check registration details in the system.Requirements:Good communication skills.Customer handling experience preferred.Ability to work under targetsJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Lending Coordinator/Lending CSR

Icon Global Pvt. Ltd

Job Details:<ul><li>Job Title: Customer Service Executive</li><li>Location: DHA Phase 2 Extension, Karachi</li><li>Working Hours: Monday to Friday | 5:00 PM &ndash; 2:00 AM</li></ul>Job OverviewWe are seeking a proactive, customer-focused, and detail-oriented Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer interactions across multiple communication channels, processing orders, coordinating with our USA-based warehouse team, and ensuring an exceptional customer experience throughout the order lifecycle.This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via phone calls, emails, live chat, and web chat in a professional and timely manner.</li><li>Accurately process customer orders and prepare quotations and sales orders using QuickBooks.</li><li>Coordinate with the warehouse team in the USA to ensure efficient order fulfillment and shipment processing.</li><li>Monitor order status and proactively provide customers with delivery updates.</li><li>Address and resolve customer concerns, complaints, and service-related issues effectively.</li><li>Maintain accurate records of customer interactions, orders, and account information.</li><li>Follow up with customers to ensure satisfaction and build positive client relationships.</li><li>Collaborate with internal teams to deliver a seamless customer experience.</li></ul>Requirements<ul><li>Bachelor's degree preferred; relevant experience may be considered in lieu of formal education.</li><li>Minimum 2&ndash;3+ years of experience in an International Customer Service, Customer Support, or Sales Support campaign is required.</li><li>Excellent spoken and written English communication skills with a neutral and professional communication style.</li><li>Proven ability to handle customer interactions confidently via phone, email, and chat.</li><li>Familiarity with QuickBooks will be considered an advantage.</li><li>Strong computer proficiency with the ability to navigate multiple systems accurately and efficiently.</li><li>Excellent organizational, multitasking, and time-management skills.</li><li>Strong problem-solving abilities and customer-handling skills.</li><li>Detail-oriented with a high level of accuracy and accountability.</li><li>Ability to work effectively in a fast-paced, customer-focused environment.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident Fund</li><li>Annual performance bonus</li><li>Professional growth and development opportunities</li><li>Collaborative and supportive work environment</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have at least 3 years of experience in an International Customer Service or Sales Support campaign?</li><li>Have you handled customer interactions with international clients through calls, emails, or live chat?</li><li>Are you confident in your spoken English communication skills and able to communicate fluently with international customers?</li><li>Do you have experience using CRM systems, order management software, or similar business applications?</li><li>Are you comfortable managing multiple customer inquiries and tasks simultaneously in a fast-paced environment?</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Executive - Inbound

TGT Nexus Pvt Ltd

We are hiring confident and professional female candidates for our International Sales &amp; Support team for the night shift.Requirements:<ul><li>Good communication skills in English</li><li>Ability to handle international clients professionally</li><li>Sales and customer support experience will be preferred</li><li>Fresh candidates with strong communication skills are also encouraged to apply</li></ul>Job Details:<ul><li>Night Shift</li><li>Market Competitive Salary</li><li>Performance-Based Incentives</li><li>Professional Working Environment</li><li>Pick &amp; Drop Facility Available</li></ul>Location: KarachiPay: Rs45,000.00 - Rs70,000.00 per monthWork Location: In person

International Sales & Support Executive – Night Shift | Female Candidates | Pick & Drop Available

Explore 271+ Customer support specialist in Karachi this June. Find roles across top companies and apply now to boost your career.