customer support specialist

TalentPop App

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 "
 
 
 Join TalentPop &ndash; Where Top Performers Thrive
 
 
 At TalentPop, we're expanding our team and looking for a driven
 
 E-Commerce Sales Outreach Specialist
 
 who is passionate about sales, relationship-building, and creating meaningful customer connections. If you enjoy engaging with potential customers, identifying opportunities, and helping drive business growth, this is your chance to make an impact while growing your career in a fast-paced remote environment.
 
 
 This role is perfect for someone who loves connecting with people, turning conversations into conversions, and being recognized for their hard work.
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 To ensure your application is reviewed by the
 
 Recruitment Team
 
 , you
 
 must
 
 follow these critical steps exactly.
 
 Applications that do not choose ""Brand Concierge"" and enter the correct code WILL NOT be reviewed.
 
 
 
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 When selecting the position during your application, please choose ""Brand Concierge"" from the list of available roles.
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 In the application form, you'll be asked for an application code &ndash; please enter SOS in that field.
 
 
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 About The Role &ndash; E-Commerce Sales Outreach Specialist
 
 
 
 As a Sales Outreach Specialist, you'll play a key role in driving revenue growth by re-engaging customers, recovering abandoned carts, and supporting buyers throughout their journey. You'll communicate via email, SMS, and live chat to encourage purchases, provide personalized recommendations, and deliver a seamless shopping experience.
 
 
 What You'll Do
 
 
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 Reach out to potential customers to recover abandoned carts and close sales.
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 Provide product recommendations and guide buyers toward the best-fit solutions.
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 Proactively engage customers via email, SMS, and live chat.
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 Deliver exceptional customer service and troubleshoot issues efficiently.
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 Collaborate with internal teams to improve strategies and achieve sales goals.
 
 
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 What We're Looking For
 
 
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 At least 1 year of proven remote/online sales and customer support experience.
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 1 year of customer service experience via phone, email, or chat (e-commerce experience is a big plus).
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 Strong persuasive communication skills and a natural ability to convert leads.
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 Familiarity with Shopify, CRM tools, or customer engagement platforms.
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 Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
 
 
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 Technical Requirements
 
 
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 A personal PC or laptop with an i5 processor or higher.
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 A stable internet connection with a minimum of 25 Mbps upload and download speeds.
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 A quiet, professional workspace for calls.
 
 
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 </ul>
 Why Join TalentPop?
 
 
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 Professional Growth: Ongoing coaching, training, and clear paths to promotion.
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 Performance Incentives: Recognition and rewards for top performers.
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 Annual Raises: We believe in growing with our people.
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 Career Advancement: High performers are frequently promoted into leadership roles.
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 Flexible Remote Work: Enjoy the freedom to work from home, wherever you are.
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 Work-Life Balance: Paid time off, health stipends, and regional health benefits.
 
 
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 </ul>
 Ready to Turn Conversations into Conversions?
 
 
 If you're excited about helping brands grow and want to be part of a team that celebrates results, learning, and impact&mdash;we want to hear from you.
 
 
 
 Apply now and grow with TalentPop.
 
 
 
 "
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E-Commerce Sales Outreach Specialist

ZDIGITIZING

Job Title: Customer Support ExecutiveCompany: ZDIGITIZING Location: Remote Job Type: Full-Time (Permanent)About Us Zdigitizing LLC provides embroidery digitizing and vector art services to clients worldwide. We are committed to delivering quality work with quick turnaround times. We are currently looking for a Customer Support Executive to assist our international customers and ensure a smooth customer experience.Compensation &amp; Benefits<ul><li>Salary Range: PKR 40,000 &ndash; 60,000 per month</li><li>Career growth opportunities</li><li>Remote working environment</li></ul>Key Responsibilities<ul><li>Respond to customer queries through phone, email, and live chat</li><li>Provide information regarding services, pricing, and order updates</li><li>Manage orders and maintain accurate records in CRM/helpdesk systems</li><li>Coordinate with internal teams for smooth order processing</li><li>Resolve customer complaints professionally and efficiently</li><li>Ensure customer satisfaction through proper follow-ups</li><li>Maintain service quality and follow company procedures</li></ul>Job RequirementsExperience<ul><li>1&ndash;2 years of experience in customer support or customer service</li></ul>Skills<ul><li>Strong English communication</li><li>Customer handling skills</li><li>Problem-solving abilities</li><li>Good typing and multitasking</li><li>Basic technical knowledge</li><li>Time management skills</li><li>Professional attitude with international clients</li></ul>System &amp; Other Requirements<ul><li>Reliable internet connection</li><li>Personal laptop or computer</li><li>6&ndash;8 hours power backup</li><li>Willingness to work in rotational shifts</li><li>Agreement to company policies and procedures</li></ul>Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: Remote

Customer Support Executive (Remote)

Ochre Clothing

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities Customer Support<ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul>Order Management<ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul>Sales Support<ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul>Social Media &amp; Chat Management<ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul>Customer Satisfaction<ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul>Skills<ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul>Key Performance Indicators (KPIs)<ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Serive (CSR)

BUSINESSROCKET.COM

Make sure to read till the end&mdash;applications without the completed assignment will not be considered!A fast-growing U.S.-based legal technology company is hiring a Tax Controller to join its Karachi-based office. This is a client-interaction role requiring fluent, professional English and experience in customer support or client account management. The Tax Controller bridges the communication between our clients (U.S. Small Business Owners/Entrepreneurs) &amp; Our Accountants (U.S. Certified Public Accountants - CPAs).The Tax Controller position is both respected and pivotal within our company, offering a remarkable opportunity for career advancement and increased responsibility over time, all while being part of a dynamic and supportive team. This role entails gaining insights into business ownership and tax structures in the United States. The Tax Controller should possess a foundational understanding of accounting principles to effectively work with clients in gathering comprehensive yearly financial statements, which our accountants use for preparing business income taxes. The primary duties include serving as the main point of contact for clients regarding basic business tax inquiries and identifying the necessary documents clients must provide to tax preparers at the end of the tax period.Key Responsibilities:<ul><li>Collaborate with U.S.-based CPAs on tax-related compliance tasks</li><li>Serve as a primary point of contact for client communication and account support</li><li>Gather, review, and organize documentation related to tax compliance</li><li>Maintain high standards of service quality and client satisfaction</li><li>Troubleshoot client concerns and ensure timely follow-ups</li><li>Support internal coordination to streamline workflows and reporting processes</li></ul>Key Requirements:<ul><li>Impeccable written and spoken English with a neutral accent </li><li>Client support or customer service experience (especially in a professional or financial services setting)</li><li>Strong interpersonal and communication skills</li><li>Ability to manage multiple tasks and deadlines with precision</li><li>Must be based in Karachi and able to work on-site during the night shift</li></ul>Preferred (but not required):<ul><li>Experience with U.S. tax or compliance reporting</li></ul>Why Join Us:<ul><li>Competitive monthly compensation in PKR</li><li>Long-term career growth opportunities within a U.S. corporate environment</li><li>Exposure to U.S. tax operations and global client services</li><li>Collaborative, high-performance team culture</li><li>Office located in a central area of Karachi</li></ul>Competitive Salary: up to PKR 350,000/monthTo Apply:1. Submit your resume and a brief cover letter highlighting your English proficiency and client service experience.2. Please send a short audio or video via private message addressing both points below:<ul><li>Share something about yourself not included in your resume</li><li>Explain, in simple terms, the difference between a Profit &amp; Loss statement and a Balance Sheet</li></ul>Shortlisted candidates will be invited for an interview and language assessment.Job Type: Full-timePay: Up to Rs350,000.00 per monthExperience:<ul><li>English-speaking customer service: 2 years (Required)</li></ul>Work Location: In person

Tax Controller – U.S. Tax Department

Romeo Staffing Agency

Job Description &ndash; Client Support RepresentativeJob Title: Client Support Representative Location: PECHS, Karachi (near The Bank of Punjab Street) Salary: PKR 55,000 &ndash; 75,000+ (Depending on Experience &amp; Skills) Timing: 6 PM &ndash; 3 AM (Monday to Friday) Company: Romeo Staffing Agency (RSA)About the RoleRomeo Staffing Agency is looking for a professional and client-focused client support representative to manage front office operations and serve as the first point of contact for visitors, clients, and staff.This role requires strong communication skills, a polished appearance, and the ability to handle administrative and coordination tasks efficiently in a fast-paced, professional environment.The ideal candidate will ensure a welcoming experience while maintaining smooth day-to-day front desk operations. Client Support Representative &ndash; Job DescriptionWe are seeking a compassionate and detail-oriented Client Support Representative to join our healthcare agency team. The ideal candidate will serve as the primary point of contact for clients, patients, and healthcare professionals by providing administrative support, handling inquiries, scheduling services, and ensuring a high level of client satisfaction.Key Responsibilities<ul><li>Respond to client and patient inquiries via phone, email, in a professional and empathetic manner.</li><li>Assist clients with appointment scheduling, service coordination, and healthcare program information.</li><li>Maintain accurate client records and update information in the system.</li><li>Coordinate communication between clients, caregivers, nurses, and healthcare staff.</li><li>Handle intake documentation, service requests, and follow-up communications.</li><li>Resolve client concerns and escalate complex issues to management when necessary.</li><li>Verify client information and ensure confidentiality in accordance with healthcare regulations and company policies.</li><li>Provide administrative support including filing, reporting, and data entry.</li><li>Ensure excellent customer service and maintain positive relationships with clients and families.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field (preferred)</li><li>Previous experience in customer service, healthcare support, or administrative roles is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle sensitive information with confidentiality and professionalism.</li><li>Basic knowledge of healthcare procedures and terminology preferred.</li><li>Proficiency in Microsoft Office and client management systems.</li><li>Strong organizational and multitasking abilities.</li></ul>Skills<ul><li>Client Relationship Management</li><li>Communication and Active Listening</li><li>Problem-Solving</li><li>Time Management</li><li>Data Entry and Record Keeping</li><li>Empathy and Compassion</li><li>Team Collaboration</li></ul>Preferred Qualities<ul><li>Patient-focused attitude</li><li>Professional and courteous demeanor</li><li>Ability to work effectively in a fast-paced healthcare setting</li><li>Strong attention to detail and accuracy in documentation</li></ul>Pay: Rs55,000.00 - Rs75,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Client Support Representative

One Click Solution

About the RoleOneClick is seeking a dynamic and motivated Social Media Specialist to become part of our growing team. This role is ideal for an individual who is passionate about digital engagement, content creation, and customer interaction. The successful candidate will play a key role in managing our online presence, generating business leads, and supporting marketing initiatives that contribute to organizational growth.Qualification &amp; Requirements<ul><li>Bachelor's degree in Marketing, Business Administration, Media Sciences, Communications, or a related discipline.</li><li>At least 1 year of relevant professional experience in social media management or digital marketing (internship experience will not be considered).</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational abilities with the capacity to manage multiple priorities and meet deadlines.</li><li>A proactive mindset and the ability to work effectively in a fast-paced environment.</li></ul>Key Responsibilities<ul><li>Manage and maintain the company's social media presence across various platforms.</li><li>Develop, schedule, and publish engaging content aligned with brand objectives.</li><li>Identify, generate, and nurture leads through social media channels and digital marketing efforts.</li><li>Engage with prospective and existing customers, respond to inquiries, and support business development activities.</li><li>Assist in lead conversion processes and provide basic support for sales-related initiatives.</li><li>Promote company services through targeted social media campaigns and marketing activities.</li><li>Track content performance and prepare reports using relevant performance metrics.</li><li>Review and approve customer communication templates, messages, and response guidelines.</li><li>Ensure all content and communications adhere to company policies, branding standards, and platform-specific regulations.</li><li>Support the planning and execution of promotional campaigns and other marketing initiatives.</li></ul>Daily Tasks<ul><li>Publish and schedule social media content.</li><li>Generate, manage, and follow up on leads.</li><li>Engage with customers and respond to inquiries.</li><li>Track and analyze social media performance metrics.</li><li>Support lead conversion activities.</li><li>Ensure timely execution of marketing campaigns and promotional activities.</li></ul>Technical Skills<ul><li>Social Media Management (Facebook, Instagram, TikTok)</li><li>Lead Generation and Lead Nurturing</li><li>Customer Communication &amp; Relationship Management</li><li>Basic Sales &amp; Conversion Support</li><li>Social Media Analytics &amp; Performance Tracking</li><li>Microsoft Excel, Google Sheets, and Microsoft Word</li><li>Ad Budget Planning and Paid Campaign Management</li></ul>Why Join 1Click?<ul><li>Professional growth opportunities</li><li>Collaborative work environment</li><li>Hands-on experience in digital marketing and business development</li><li>Opportunity to contribute directly to company growth</li></ul>Location: KarachiJob Type: Full-TimeShift Timings:Morning: 10 am - 6 pm (Monday - Saturday)Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Social Media Specialist

Divinatory Solutions

Job Title: Lead Generation SpecialistLocation: Karachi, Pakistan (On-site) Job Type: Full-timeAre you a motivated and results-driven professional with a passion for building relationships and generating new business opportunities? We're looking for a Lead Generation Specialist to join our growing team and help connect businesses and professionals with our premium publication services.If you're confident in prospecting, engaging potential clients, and achieving targets, we'd love to hear from you!Key Responsibilities<ul><li>Research and identify potential clients through social media platforms, online directories, and other online channels.</li><li>Generate qualified leads through outreach on LinkedIn, Facebook, Instagram, X, email, and other digital platforms.</li><li>Initiate conversations with prospects and build strong professional relationships.</li><li>Qualify leads based on client requirements and schedule appointments for the sales team.</li><li>Maintain an organized pipeline of leads and ensure timely follow-ups.</li><li>Meet and exceed weekly and monthly lead generation targets.</li></ul>Requirements<ul><li>1 to 2 years of experience in lead generation, business development, sales, or customer outreach is preferred.</li><li>Excellent written and verbal communication skills.</li><li>Strong understanding of social media platforms and online lead generation techniques.</li><li>Self-motivated, organized, and target-oriented with a proactive mindset.</li><li>Ability to work independently while managing multiple prospects.</li><li>Familiarity with CRM tools is an advantage.</li></ul>Shift Timings<ul><li>1:00 PM &ndash; 9:00 PM</li></ul>Working Days<ul><li>Monday to Saturday (On-site)</li></ul>Compensation &amp; Benefits<ul><li>Competitive fixed salary</li><li>Attractive commission structure</li><li>Medical coverage</li><li>Career growth and promotion opportunities</li><li>Professional training and continuous learning</li><li>Supportive and collaborative work environment</li></ul>Why Join Us?Be part of a growing organization where your contributions are recognized and rewarded. We offer a dynamic work environment, opportunities for professional development, and a clear path for career advancement.How to ApplyReady to build a rewarding career in lead generation?Send your updated resume to hr@brandh2o.com.Only shortlisted candidates will be contacted.Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Lead Generation Specialist

Explore 150+ Customer support specialist in Karachi this July. Find roles across top companies and apply now to boost your career.