customer support specialist

HRC Recruitment

About the Opportunity:We are building a high-performance team to support a fast-growing US-based medical practice. This is not a typical customer support role &mdash; we are looking for individuals who operate with precision, professionalism, and ownership.If you understand urgency, can handle patients with empathy while maintaining efficiency, and thrive in a structured environment, this role is for you.Core Responsibilities:Manage patient scheduling with accuracy and efficiencyDeliver a premium patient experience through calls, texts, and follow-upsMaintain and update Electronic Health Records (EHR) with complete attention to detailManage internal tracking systems, worksheets, and operational workflowsCoordinate seamlessly with clinical and administrative teamsHandle patient inquiries with clarity, confidence, and professionalismEnsure zero-drop communication and strong follow-through on all tasksWhat We&rsquo;re Looking ForProven experience in customer support (Healthcare experience is a strong advantage)Familiarity with EHR systems and structured workflowsExceptional English communication skills (neutral accent preferred)High level of discipline, reliability, and accountabilityAbility to multitask without compromising accuracyComfortable working US night shiftsPreferred Profile:Experience working with US-based medical practicesStrong understanding of patient handling and service standardsProficiency in Google Sheets / ExcelFast learner with a &ldquo;get it done right&rdquo; mindsetWhat Sets This Role Apart:Work directly with a US-based medical practicePerformancedriven environment with real growth potentialCompetitive, above-market compensation for the right candidateOpportunity to be part of a foundational team with long-term upsideWorking Hours: Night Shift (US Based)Premium Salary + Performance-Based IncentivesPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Specialist

TGT Nexus Pvt Ltd

Key Responsibilities:<ul><li>Handle customer queries via calls, chat, and email</li><li>Provide accurate information and resolve customer concerns</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Record and track customer interactions</li><li>Coordinate with internal teams for issue resolution</li></ul>Requirements:<ul><li>Excellent communication skills (verbal and written)</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple queries</li><li>Basic computer skills and familiarity with CRM tools (preferred)</li><li>Prior experience in customer support is a plus</li></ul>Pay: Rs35,000.00 - Rs65,000.00 per monthWork Location: In person

We’re Hiring: Customer Support Specialist (Night Shift)

ibex

<div>
 
 
 Sales Customer Service Representative
 
 
 
 
 Position Overview
 
 
 
 We are seeking a high-performing Sales Customer Service Representative (CSR) to join a fast-paced, performance-driven HVAC home services team. This is a fully remote role focused entirely on sales, booking, and conversion activity&mdash;not traditional customer service.
 
 
 This role is best suited for individuals who thrive in a high-volume, metrics-driven environment, are comfortable with outbound and inbound sales conversations, and are motivated by performance-based outcomes.
 
 
 You will serve as the first point of contact for homeowners and are responsible for converting inbound inquiries and outbound opportunities into scheduled service appointments and membership enrollments.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle high-volume inbound calls, chats, and text messages from homeowners
 </li>
 <li>
 Convert inbound leads into booked service appointments
 </li>
 <li>
 Conduct outbound calling and texting campaigns including:
 </li>
 <li>
 Missed opportunities
 </li>
 <li>
 Membership renewal and re-engagement
 </li>
 <li>
 Marketing and rehash leads
 </li>
 <li>
 Actively present and sell HVAC membership plans during customer interactions
 </li>
 <li>
 Upsell and cross-sell services where appropriate
 </li>
 <li>
 Maintain consistent follow-up on leads to maximize conversion opportunities
 </li>
 <li>
 Accurately document all interactions in ServiceTitan
 </li>
 <li>
 Work closely with dispatch and internal team to maximize schedule efficiency
 </li>
 <li>
 Maintain high performance standards in a metrics-driven environment
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Success in this role is measured by:
 
 <ul>
 <li>
 Inbound booking rate
 </li>
 <li>
 Outbound booking rate
 </li>
 <li>
 Contacts per hour (productivity metric)
 </li>
 <li>
 Membership conversion rate
 </li>
 <li>
 Overall contribution to scheduled revenue and lead conversion efficiency
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Minimum 2+ years of customer service AND inside sales experience
 </li>
 <li>
 Proven ability to handle objections and close over the phone or chat
 </li>
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 Strong communication skills in a sales-driven environment
 </li>
 <li>
 Comfortable working in high-volume, fast-paced call environments
 </li>
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 Ability to follow structured scripts while adapting to customer needs
 </li>
 <li>
 Strong organizational and follow-up discipline
 </li>
 <li>
 Ability to work late shifts (11:00 AM&ndash;8:00 PM or 12:00 PM&ndash;9:00 PM EST)
 </li>
 <li>
 Availability to work weekends based on staffing needs
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 2+ years of HVAC or home services industry experience
 </li>
 <li>
 Prior experience selling HVAC memberships or maintenance agreements
 </li>
 <li>
 Experience working in ServiceTitan
 </li>
 <li>
 Background in outbound sales, call center sales, or lead generation environments
 </li>
 <li>
 Experience with text-based sales or SMS campaign follow-up
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Traits
 
 
 <ul>
 <li>
 Highly competitive and goal-driven
 </li>
 <li>
 Strong sense of urgency in all customer interactions
 </li>
 <li>
 Comfortable working under performance metrics and KPIs
 </li>
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 Able to follow scripts while thinking independently when needed
 </li>
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 Resilient in handling objections and rejection
 </li>
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 Adaptable in a fast-changing, high-volume environment
 </li>
 <li>
 Naturally sales-oriented and persuasive in communication style
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Incentives
 
 
 <ul>
 <li>
 Competitive hourly compensation
 </li>
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 Performance-based bonus opportunities available
 </li>
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 Additional incentives may be tied to:
 </li>
 <li>
 Membership sales performance
 </li>
 <li>
 Booking efficiency
 </li>
 <li>
 Overall conversion results
 </li>
 </ul>
</div>

Customer Support & Sales Specialist - Night Shift

About the RoleCarmentined is looking for a professional and customer-focused International Support Specialist to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs45,000.00 - Rs79,000.00 per monthWork Location: In person

International Support Specialist (US Market – Night Shift)

About the RoleCarmentined is looking for a professional and customer-focused International Support Specialist to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs55,000.00 - Rs90,000.00 per monthWork Location: In person

Experience International Sales Agents - US Time Zone - Onsite

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Global Client Support Specialist (Spanish)<div><div>
About Contour: 
 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div>
Position Overview 
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div><div>
Key Responsibilities</div><div>
Client Support &amp; Training</div><div><ul><li>
Answering general support queries from our hotel clients over phone and email</li></ul></div><div><ul><li>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</li></ul></div><div><ul><li>
Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</li></ul></div><div><ul><li>
Providing internal support for sales, account management and online marketing functions within the company</li></ul></div><div><ul><li>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</li></ul></div><div>
Technical Support &amp; Issue Resolution</div><div><ul><li>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</li></ul></div><div><ul><li>
Conduct research and analysis within internal data platforms to support problem-solving.</li></ul></div><div><ul><li>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</li></ul></div><div> 
Internal Collaboration</div><div><ul><li>
Contribute to customer satisfaction metrics including NPS improvement efforts.</li></ul></div><div>
Job Requirements</div><div>
Core Skills</div><div><ul><li>
Strong written and verbal communication skills.</li></ul></div><div><ul><li>
Ability to deliver clear and accurate guidance to customers.</li></ul></div></div><div><div><ul><li>
Excellent problem-solving abilities and attention to detail.</li></ul></div><div><ul><li>
Ability to stay calm under pressure in a fast-paced environment.</li></ul></div><div><ul><li>
Strong computer proficiency and comfort with multi-system workflows.</li></ul></div><div>
Technical Competencies</div><div><ul><li>
Familiarity with CRM and customer support systems.</li></ul></div><div><ul><li>
Knowledge of booking systems, Channel Managers, PMS is an advantage.</li></ul></div><div>
Experience &amp; Education</div><div><ul><li>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</li></ul></div><div><ul><li>
Relevant third-level degree preferred.</li></ul></div><div>
Languages</div><div><ul><li>
Fluent written and spoken English and Spanish (required).</li></ul></div><div>
Work Conditions</div><div><ul><li>
12 PM to 9 PM Pakistan Standard Time ( 9 AM to 5 PM European Standard Time)</li></ul></div><div><ul><li>
Willingness to provide support outside standard business hours as needed.</li></ul></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Global Client Support Specialist (Spanish)

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