customer service representative Jobs in Karachi

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customer success specialist Jobs in Karachi

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customer support representative Jobs in Karachi

customer support representative

chat support agent

customer support specialist

Ezmodex marketing Solutions

Job Title: Chat Support Specialist Company: Ezmodex Marketing SolutionsJob Description:<ul><li>Respond to customer inquiries through chat in a professional and timely manner.</li><li>Assist customers with product and service information.</li><li>Follow up with potential clients and generate leads.</li><li>Maintain accurate chat records and ensure customer satisfaction.</li><li>Coordinate with the sales team when required.</li></ul>Requirements:<ul><li>Intermediate or higher qualification (Intermediate candidates are encouraged to apply).</li><li>Good written communication and typing skills.</li><li>Relevant experience is preferred but not mandatory.</li></ul>Compensation:<ul><li>Fresh Candidates: Commission-based with fuel allowance (no fixed salary).</li><li>Experienced Candidates: Attractive salary package plus commission and fuel allowance, based on relevant experience and performance.</li></ul>Job type part time Location: House no B-181 Gulshan e iqbal block 2 Karachi , Sindh, Pakistancontact :03280231177Work Location: In person

Chat support Specialist

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too
 
 
 
 
 
 
 !
 
 Responsibiliti
 
 
 <ul>
 <li>
 esProfessionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptl
 </li>
 <li>
 y.Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedure
 </li>
 <li>
 s.Convey interest in each customer through their words with courtesy, attention, a friendly and caring imag
 </li>
 <li>
 e.Providing alternatives to products/items, which are not available on the ecommerce websit
 </li>
 <li>
 e.Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedure
 </li>
 <li>
 s.Deliver exceptional customer service to every customer with empathy, patience and in a composed manne
 </li>
 <li>
 r.Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA regio
 </li>
 <li>
 n.Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on cal
 </li>
 <li>
 l.Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT
 </li>
 <li>
 ).Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issue
 </li>
 <li>
 s.Staying up to date with latest updates on CRM and other systems information, process changes and future update
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 onsExceptional verbal communication skills in English is a mu
 </li>
 <li>
 st.Candidates must possess a clear American accent to easily explain and help the customer base in
 </li>
 <li>
 US.Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a pl
 </li>
 <li>
 us.Candidate should be 18 years or older (You will be required to show your CNIC during the intervie
 </li>
 <li>
 w).Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatti
 </li>
 <li>
 ng.Experience using CRM systems is a bon
 </li>
 <li>
 us.Fresh graduates and students searching for entry-level roles or call center jobs in Karachi/Lahore/Islamabad are encouraged to app
 </li>
 </ul>
 
 
 
 
 
 ly.
 
 Pay range and compensation pac
 
 
 
 kageIt is a full-time ibex. job opening in Pakistan. The role will be on-site in one of ibex. office&rsquo;s in Karachi/Lahore/Islamabad. Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practic
 
 
 
 
 
 
 es).
 
 Perks &amp; Ben
 
 
 <ul>
 <li>
 efits24/7 transport s
 </li>
 <li>
 ystemMedical and health insu
 </li>
 <li>
 ranceBo
 </li>
 <li>
 nusesIncen
 </li>
 </ul>
 
 
 
 
 
 tives
 
 Career Growth Opportunities at ibex. Pa
 
 
 
 kistanThis ibex. job role offers career growth pathways, depending on performance and interest, incl
 
 <ul>
 <li>
 uding:Customer Service Representative Supervisors/ Tea
 </li>
 <li>
 m LeadOffice Administrator / Operations Coord
 </li>
 <li>
 inatorTraining Speci
 </li>
 <li>
 alistsCross-campaign growth for more ex
 </li>
 <li>
 posureCross-departmental growth for specific interests like marketing, IT, HR
 </li>
 </ul>
 
 
 
 
 
 , etc.
 
 Equal Opportunity St
 
 
 
 atementibex. Pakistan is committed to diversity and inclu
 
 
 
 
 sivity.
</div>

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

IBEX Global

Global Customer Support Associate (Voice &amp; Chat)Job Overviewibex Pakistan is looking for motivated and customer-focused individuals to join our Global Customer Support team. As a Global Customer Support Associate, you will assist international customers through both voice and chat channels while delivering exceptional service and maintaining the highest standards of professionalism.Key Responsibilities<ul><li>Handle inbound customer inquiries via voice calls and chat.</li><li>Provide accurate and timely information regarding products, services, and company policies.</li><li>Resolve customer concerns, complaints, and basic technical or service-related issues efficiently.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Achieve individual and team quality and productivity targets.</li><li>Escalate complex customer issues to the appropriate departments when necessary.</li><li>Ensure a positive customer experience while maintaining professionalism at all times.</li></ul>Requirements<ul><li>Minimum qualification: Matric/O Levels or above (Bachelor's degree preferred).</li><li>Excellent verbal and written English communication skills are mandatory.</li><li>Fluent English is required, with an American or neutral accent preferred.</li><li>Proficiency in MS Office, especially MS Excel and MS Word.</li><li>Ability to work independently in a fast-paced environment.</li><li>Must be at least 18 years old with a valid CNIC.</li><li>Willingness to work rotational evening and night shifts.</li></ul>Shift Details<ul><li>Rotational shifts are scheduled between 4:00 PM and 11:00 AM.</li><li>Each shift is 9 hours, including break time.</li><li>Shift timings are assigned by the company and cannot be selected by employees.</li><li>Late-night shifts are mandatory as part of the rotational schedule.</li></ul>Benefits &amp; Perks<ul><li>Medical Insurance &amp; OPD Coverage</li><li>Provident Fund with investment options</li><li>Leave Encashment &amp; Annual Leaves</li><li>On-the-Job Training</li><li>Two Days Off Per Week</li><li>Ergonomic Furniture &amp; Modern Infrastructure</li><li>Referral Rewards</li><li>Annual Increment</li><li>Company-Provided Conveyance/Transport Facility</li><li>Loan Facility</li><li>Employee Appreciation &amp; Recognition Programs</li></ul>Join ibex Pakistan's growing global customer service network and build your career in a dynamic and fast-paced environment. If you have excellent communication skills and are ready to work in a rotational shift environment, we'd love to hear from you.Pay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>Are you fluent in spoken and written English?</li><li>Are you comfortable working rotational shifts between 4:00 PM and 11:00 AM?</li><li>What is your highest qualification?</li></ul>Work Location: In person

US- Customer service representative

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
 &nbsp;
 
 &nbsp;
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

Steve’s Super Spares

Customer Service RepresentativeLocation: Karachi, Pakistan (Office-Based)Join Our Growing TeamWe are a UK-based company providing high-quality service and support to customers across the United Kingdom. As our business continues to grow, we are looking for motivated and professional Customer Service Representatives to join our Karachi office.If you have excellent communication skills, enjoy helping customers, and are comfortable working in a structured, fast-paced environment, we'd love to hear from you.The RoleAs a Customer Service Representative, you will handle inbound calls from UK customers, assist with enquiries, accurately process orders, and provide a professional customer experience. You'll receive full training on our systems and processes, including our automotive parts catalogue, so previous industry experience is not essential.This is an office-based role with clear procedures and a strong focus on accuracy and customer satisfaction.Key Responsibilities<ul><li>Answer inbound calls from UK customers.</li><li>Understand customer requirements and gather accurate information.</li><li>Use internal systems to identify the correct products and solutions.</li><li>Confirm pricing, availability, and order details.</li><li>Process customer orders accurately and efficiently.</li><li>Escalate complex enquiries when necessary.</li><li>Maintain excellent customer service standards on every call.</li><li>Follow company procedures and quality standards.</li></ul>What We're Looking For (Essential)<ul><li>Previous customer service or call centre experience is preferred.</li><li>Excellent spoken English with a clear and professional telephone manner.</li><li>Strong communication and active listening skills.</li><li>High attention to detail and accuracy.</li><li>Good computer skills, including data entry and CRM systems.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Positive attitude and willingness to learn.</li></ul>Advantageous<ul><li>Experience within the automotive/mechanical industry.</li><li>Knowledge of vehicle parts or UK vehicle registrations.</li><li>Experience using cataloguing systems such as AutoCat or TecDoc.</li></ul>Working HoursUK Business Hours<ul><li>Monday to Friday: 9:00 AM &ndash; 5:00 PM (UK time)</li><li>Saturday: 9:00 AM &ndash; 4:00 PM (UK time)</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Performance-based incentives following successful completion of probation.</li><li>Comprehensive training and ongoing support.</li><li>Company-provided laptop and headset.</li><li>Career development opportunities within a growing international business.</li><li>Friendly and professional working environment.</li></ul>Recruitment Process<ul><li>Initial screening interview</li><li>English communication assessment</li><li>Practical assessment (data entry and call handling scenario)</li><li>Final interview</li></ul>Why Join Us?We are looking for individuals who take pride in delivering excellent customer service, work well within structured processes, and are eager to learn. You'll receive full training and become part of a supportive team working directly with a successful UK business.Equal Opportunity EmployerWe are committed to creating an inclusive and diverse workplace. Applications are welcome from all qualified candidates, regardless of gender, age, disability, religion, or background. We encourage both male and female candidates to apply and are committed to providing equal opportunities based on skills, experience, and merit.Apply today and start your career with a growing international company.Application Question(s):<ul><li>What are your salary expectations?</li><li>What is your current salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative

Explore 297+ Customer support specialist in Karachi this August. Find roles across top companies and apply now to boost your career.

297 customer support specialist jobs In Karachi

Chat support Specialist

Customer Success Specialist

Customer Success Specialist

Customer Support Representative

US- Customer service representative

Chat Support Specialist (E-Commerce)

Customer Service Representative