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customer support specialist

ibex

<div>
 
 
 About the Company
 
 
 
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Assist customers with their queries/concerns.
 </li>
 <li>
 Provide accurate resolutions to customers as per defined processes via call.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience in dealing with international customers.
 </li>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 </ul>
 
 
</div>

Customer Support Specialist

Twenty 8 Twenty

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.Key Responsibilities:<ul><li>Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.</li><li>Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).</li><li>Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.</li><li>Communicate with Amazon Seller Support, escalating unresolved issues when necessary.</li><li>Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.</li><li>Analyze performance metrics and trends to prevent future violations and improve seller metrics.</li><li>Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.</li><li>Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.</li><li>Maintain accurate logs and documentation of issues and resolutions for future reference.</li></ul>Qualifications:<ul><li>Education: Intermediate or Bachelor's degree preferred.</li><li>Experience: Minimum 2&ndash;3 years of relevant experience in Amazon customer service and account health management.</li><li>Skills Required:</li><li>Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.</li><li>Experience in writing effective appeals and Plan of Action (POA) documents.</li><li>Fluent in English (written and spoken) with professional communication skills.</li><li>Problem-solving mindset and ability to work under pressure.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Knowledge of international e-commerce operations and customer expectations</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Amazon Customer Support Specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our product &amp; services. Your role involves direct interaction with customers to resolve issues, retain clients, sales &amp; enhance over all satisfaction within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>A-Levels / O-Levels are also encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth along with employee satisfaction.</li><li>Timings: Afternoon shift starting from 01:00PM - 09:30PM | 02:00 PM - 10:30 PM | 03:00 PM - 11:30 PM) with alternate weekends off.</li><li>Annual Bonus, Anniversary Bonus, Retention Bonus, Punctuality Bonus, Weekday Allowance, Birthday Allowance, KPI based rewards along with several other fringe benefits.</li><li>Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 2 years (Required)</li></ul>Work Location: In person

Customer Retentions Specialist

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance, Weekday Allowance, Punctuality along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: PKR 100,000 per month | Incentives &amp; KPIs base model | Other Fringe benefitsLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

International Customer Services Specialist (Retentions)

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

Mac Care

Summary:The Quality Support Specialist will uphold the highest quality care for all assigned patients, understanding the regulatory reporting requirements for quality measure compliance. This role will assist the organization in staff training, coordination, and outreach events, as well as documented compliance with quality measures in accordance with HEDIS and/or payor quality requirements.The Quality Support Specialist will report to the Senior Manager of Quality Improvement-Population Health. The Population Health Team is committed to supporting IntraCare&rsquo;s network of primary care physicians to achieve improvements in patient care outcomes and financial rewards related to value-based care. Population Health Team members must have a passion for patient care and creative innovation and insight into programs that support the company&rsquo;s goals and initiatives.Key Responsibilities:<ul><li>Coordinates with medical practices and providers with recommendations for health screenings, patient assessments and well care visits.</li><li>Supports provider practices by identifying workflow gaps, trends and suggesting best practice initiatives to improve performance in clinical and quality metrics.</li><li>Tracks all tasks closely to completion and reports progress in order to ensure positive performance results.</li><li>Collects and enters data with high attention to detail. Documents information completely, accurately, and in a timely manner. Keeps records of interactions, demographic updates, and other key details as well as presents those records when requested by the Population Health Team.</li><li>Builds and maintains professional relationships with individuals and organizations that can support IntraCare&rsquo;s goals including, but not limited to health plan representatives, provider practices, and internal departments.</li><li>Accurately and efficiently conducts medical record review and abstraction with respect to the given guidelines of CMS and/or payor requirements. Scans/downloads relevant components from the medical record to support reviews performed.</li><li>Achieves assigned targets/goals on daily/weekly/monthly basis</li><li>Works collaboratively with Network and MSO departments to improve quality results.</li><li>Maintains confidentiality and adheres to HIPAA requirements including communication procedures, guidelines, and policies.</li><li>Proactively escalates gaps and issues of attention to supervisor or designated business owner.</li><li>Other duties as assigned.</li></ul>Required Qualifications:<ul><li>High School Diploma</li><li>Ability to multi-task and work under narrow timelines</li><li>Basic understanding of the healthcare industry</li><li>Professional conduct and communication skills set with basic English language</li><li>1+ years of working experience with Microsoft Word and Excel</li><li>Software literate to grasp different interfaces of different EMRs</li><li>Demonstrated ability to work independently toward established goals</li><li>Target orientated personality and attitude</li><li>Keen to learn and expand knowledge within the industry</li></ul>Preferred Qualifications:&middot; EMR (Electronic Medical Records) knowledge and experience<ul><li>Relevant experience in the healthcare industry</li></ul>&middot; Familiarity with medical terminology<ul><li>1+ years of HIPAA compliance requirements knowledge</li></ul>Job Type: Full-timeWork Location: In person

Quality Support Specialist

Sourcecode Software House

Position: Amazon Account Reinstatement Specialist Company: SourceCode Location: PECHS Block 3, Karachi Shift Timing: 9:00 PM &ndash; 6:00 AM (Night Shift)Job Overview: SourceCode is seeking a skilled and detail-oriented Amazon Account Reinstatement Specialist to join our night shift team. The selected candidate will be responsible for managing Amazon account reinstatements, preparing professional appeals, and ensuring seller accounts comply with Amazon&rsquo;s policies and standards.Key Responsibilities:<ul><li>Analyze suspended Amazon accounts to determine the root cause of issues.</li><li>Draft and submit well-written, compliant Plans of Action (POAs) for reinstatement.</li><li>Communicate with Amazon Seller Performance and Support teams to resolve account-related concerns.</li><li>Maintain updated records of appeals, communications, and reinstatement progress.</li><li>Monitor account health and ensure continuous compliance with Amazon policies.</li><li>Collaborate with internal teams to identify and prevent potential account risks.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li><li>Prior experience in Amazon account reinstatement or Seller Central operations will be an advantage.</li><li>Strong written and verbal communication skills.</li><li>Excellent analytical and problem-solving abilities.</li><li>Proficiency in English and attention to detail.</li><li>Willingness to work during night shift hours (9 PM &ndash; 6 AM).</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth and learning opportunities in a fast-paced e-commerce environment.</li><li>Supportive and collaborative work culture.</li></ul>Job Type: Full-time Location: On-site &ndash; PECHS Block 3, Karachi Shift: Night (9 PM &ndash; 6 AM)Apply now to be part of a growing e-commerce team at SourceCode!Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Amazon Account Reinstatement Specialist

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