customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

billing specialist

call center agent

customer support specialist

HRC Recruitment

About the Opportunity:We are building a high-performance team to support a fast-growing US-based medical practice. This is not a typical customer support role &mdash; we are looking for individuals who operate with precision, professionalism, and ownership.If you understand urgency, can handle patients with empathy while maintaining efficiency, and thrive in a structured environment, this role is for you.Core Responsibilities:Manage patient scheduling with accuracy and efficiencyDeliver a premium patient experience through calls, texts, and follow-upsMaintain and update Electronic Health Records (EHR) with complete attention to detailManage internal tracking systems, worksheets, and operational workflowsCoordinate seamlessly with clinical and administrative teamsHandle patient inquiries with clarity, confidence, and professionalismEnsure zero-drop communication and strong follow-through on all tasksWhat We&rsquo;re Looking ForProven experience in customer support (Healthcare experience is a strong advantage)Familiarity with EHR systems and structured workflowsExceptional English communication skills (neutral accent preferred)High level of discipline, reliability, and accountabilityAbility to multitask without compromising accuracyComfortable working US night shiftsPreferred Profile:Experience working with US-based medical practicesStrong understanding of patient handling and service standardsProficiency in Google Sheets / ExcelFast learner with a &ldquo;get it done right&rdquo; mindsetWhat Sets This Role Apart:Work directly with a US-based medical practicePerformancedriven environment with real growth potentialCompetitive, above-market compensation for the right candidateOpportunity to be part of a foundational team with long-term upsideWorking Hours: Night Shift (US Based)Premium Salary + Performance-Based IncentivesPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Specialist

EXA Capital, Inc

Software Technical Support Specialist &ndash; Role OverviewWe&rsquo;re looking for a highly skilled Technical Support Specialist with a strong technical foundation and a passion for solving complex problems. This role goes far beyond traditional customer service &mdash; our ideal candidate has hands-on experience with software technical support, database management, and technical documentation, and is comfortable working directly with both customers and developers.This is a long-term position with room for growth, learning, and meaningful impact on our product and customer experience.What We Do<ul><li>Provide advanced technical support to customers via live calls, video meetings, email/tickets, and chat</li><li>Troubleshoot software issues, identify potential bugs, and clearly document details for the development team</li><li>Work with databases using SQL, Microsoft Access, and Excel (Power BI experience is a plus)</li><li>Create and maintain Knowledge Base articles for both customers and internal processes, create training materials, and implementation documentation</li><li>Collaborate with cross-functional teams to ensure smooth product adoption and customer satisfaction</li><li>Assist with CRM-based workflows and ticket management (Zendesk/HubSpot experience preferred)</li></ul>Key Qualifications<ul><li>Exceptional verbal and written communication skills in clear, fluent English</li><li>Strong experience in database management</li><li>Proficiency in SQL or Microsoft Access</li><li>Strong Excel skills</li><li>Power BI experience is a plus</li><li>Proven experience in software support and technical troubleshooting</li><li>Comfortable working directly with customers through calls, video meetings, and screen sharing</li><li>Ability to clearly communicate technical issues to both technical and non-technical audiences</li><li>Familiarity with CRM platforms (e.g., Zendesk, HubSpot) is a plus</li><li>A desire for a long-term, growth-oriented position where contributions make a real impact</li></ul>Job Type: Full-timeWork Location: In person

Software Technical Customer Support Specialist

TGT Nexus Pvt Ltd

Key Responsibilities:<ul><li>Handle customer queries via calls, chat, and email</li><li>Provide accurate information and resolve customer concerns</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Record and track customer interactions</li><li>Coordinate with internal teams for issue resolution</li></ul>Requirements:<ul><li>Excellent communication skills (verbal and written)</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple queries</li><li>Basic computer skills and familiarity with CRM tools (preferred)</li><li>Prior experience in customer support is a plus</li></ul>Pay: Rs35,000.00 - Rs65,000.00 per monthWork Location: In person

We’re Hiring: Customer Support Specialist (Night Shift)

Hiring Talent

We are on the lookout for a User Support Specialist for our client in Karachi.Job Type: Full-time, onsiteShift Timings: 3 pm to 12 amLocation: Shahrah-e-Faisal, KarachiIndustry: AI / FintechResponsibilities:&middot; Respond to user queries promptly and professionally via email, chat, and phone&middot; Troubleshoot and resolve user issues &mdash; account access, app behavior, billing questions, and feature guidance&middot; Escalate technical bugs and edge cases to the engineering team with clear, reproducible descriptions&middot; Maintain and update help documentation, FAQs, and canned responses as the product evolves&middot; Track recurring issues and surface patterns to product and engineering to drive improvements&middot; Guide users through onboarding, feature adoption, and account setup&middot; Follow up on resolved issues to ensure user satisfaction and close the loopRequirements:&middot; 1-2 years in a customer support, help desk, or user-facing role&middot; Excellent written communication &mdash; clear, concise, and professional tone in every interaction&middot; Strong verbal communication &mdash; able to articulate issues and solutions clearly&middot; Empathetic and patient &mdash; able to handle frustrated users with composure and care&middot; Detail-oriented &mdash; able to document issues clearly and follow through on resolutions&middot; Comfortable learning new software tools quickly and navigating technical products&middot; Organized and self-driven &mdash; able to manage multiple conversations and prioritize effectivelyInterested candidates may apply.Application Question(s):<ul><li>Are you willing to work onsite from 3 pm to 12 am ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer support or help desk: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

User Support Specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As an Sales Support Specialist (Up-sellers &amp; Closers) at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>A-Levels / O-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance &amp; several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: Starting from 01:00 pm PST to 02:00 am PST (any nine hours inbetween) with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 200,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.com or https://eminent4u.com/careersJob Type: Full-timePay: Rs75,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li><li>Are you interested with Tier base Earnings?</li></ul>Experience:<ul><li>International Calling for Sales: 1 year (Required)</li></ul>Work Location: In person

Sales Support Specialist (Up-sellers & Closers)

Remedial Medical Group (Back Office)

As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Resolve customer issues and complaints efficiently and effectively.</li><li>Provide detailed product/service information to customers.</li><li>Maintain accurate and detailed records of customer interactions.</li><li>Collaborate with other team members to ensure a seamless customer experience.</li><li>Identify and escalate priority issues to the appropriate departments.</li><li>Follow up with customers to ensure their issues are resolved to their satisfaction.</li></ul>Job Type: Full-timePay: Rs75,000.00 per monthWork Location: In person

Customer Support Representative

Job description:About Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Customer Service Specilaist (Reviews | Female), you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support:</li><li>Act as the voice of the company in customer interactions.</li><li>Pitch reviews on multiple platforms and engage with customers.</li><li>Meet daily review targets and maintain detailed records of customer interactions.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li><li>Product Knowledge &amp; Expertise:</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li></ul>Skills and Qualifications:<ul><li>Excellent communication and conversation skills.</li><li>Team-oriented mindset.</li><li>Attention to detail and ability to multitask.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Team-oriented mindset &amp; problem-solving skills.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Salary: Up to PKR 150,000 per month | Tier base model with commission, Incentives and KPIs along with other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Weekday, Birthday, Punctuality Allowance, etc.)Timings: Afternoon Shifts (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.Location: PECHS, Block-6, Shahra-e-Faysal, Karachi.Job Type: Full-Time | PermanentEmail: careers@eminent4u.com or https://eminent4u.com/careersJob Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Specilaist (Reviews | Female)

Explore 728+ Customer support specialist in Karachi this April. Find roles across top companies and apply now to boost your career.