technical support engineer Jobs in Karachi

technical support engineer

customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support specialist

HRCONSOL

Key Responsibilities<ul><li>Manage inbound and outbound calls, as well as WhatsApp communications, to assist customers and connect them with doctors.</li><li>Handle the complete 6&ndash;7 step customer process from order placement and confirmation to post-service feedback.</li><li>Deliver accurate, empathetic, and professional customer interactions at all times.</li><li>Maintain detailed and updated records in CRM systems.</li><li>Achieve KPIs related to call quality, customer satisfaction, and service efficiency.</li><li>Collaborate with team members to enhance processes and overall customer experience.</li><li>Share insights and feedback to continuously improve campaign performance.</li></ul>Qualifications Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Pharmacy, Health Sciences, or a related field.</li><li>Intermediate-qualified candidates with strong call centre experience are also encouraged to apply.</li></ul>Experience &amp; Skills:<ul><li>1&ndash;3 years of experience in customer service or contact centers (experience with Ibex or other reputed BPOs preferred).</li><li>Prior experience in healthcare or wellness campaigns is mandatory.</li><li>Excellent communication skills in English and Urdu (both written and verbal).</li><li>Strong interpersonal skills, empathy, and customer-oriented mindset.</li><li>Ability to manage high call volumes professionally.</li><li>Proficient in CRM and call center software.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Specialist (Pharmacist )

IBEX Global

Company Descriptionibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world&rsquo;s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.Role DescriptionThis is a full-time onsite role located in Kar&#257;chi for an International Customer Support Specialist. The International Customer Support Specialist will be responsible for providing multilingual customer service via phone, email, and chat to customers around the world, and is expected to troubleshoot and resolve issues relating to customer orders, billing, and shipping. The ideal candidate will possess great communication skills and the ability to multitask and prioritize.Qualifications<ul><li>Fluency in English</li><li>Experience in a customer support or service role is preferred</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Effective problem-solving and decision-making skills</li></ul>Job Types: Full-time, Temporary, Contract, Fresher Contract length: 3 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Service Representative

Ibex

Job descriptionCompany Descriptionibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.Qualifications<ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International customer services specialist

ABS INTERNATIONAL

Customer Support Specialist &mdash; Night Shift (Gulshan-e-Iqbal, Karachi) &mdash; PKR 35k&ndash;45k + incentives. Inbound &amp; outbound voice support for US clients &mdash; paid training &amp; career progression.Location: Gulshan-e-Iqbal, Karachi (On-site)Salary : PKR 35,000&ndash;45,000 per month (base) + up to PKR 20,000 performance incentives; PKR 3,000 attendance allowance (Shift / Job type: Night shift (6 PM&ndash;2 AM or 10 PM&ndash;6 AM PKT), Mon&ndash;Sat &mdash; Full-time, On-siteFull description (Why join ABS International<ul><li>Work night shifts for US clients and gain international BPO experience.</li><li>Paid training, continuous coaching, and a clear path to Team Lead.</li><li>Attendance allowance and recognition awards for top performers.</li></ul>What you&rsquo;ll do (key responsibilities)<ul><li>Handle inbound and outbound voice support for US customers with professionalism.</li><li>Resolve issues and aim for First Contact Resolution (FCR).</li><li>Meet KPIs: AHT, CSAT, and FCR targets.</li><li>Log and manage cases in CRM (Salesforce / Zoho / HubSpot).</li><li>Participate in coaching sessions and weekly performance reviews.</li></ul>Who we&rsquo;re looking for (must-haves)<ul><li>1+ year customer support / BPO voice experience.</li><li>Clear, neutral English accent; strong spoken communication.</li><li>Familiarity with CRM tools (Salesforce, Zoho, HubSpot).</li><li>Available for night shifts (6 PM&ndash;2 AM or 10 PM&ndash;6 AM).</li><li>Punctual, solution-oriented, and able to handle volume.</li></ul>Nice to have<ul><li>Experience supporting US customers or cross-timezone operations.</li><li>Experience with quality monitoring / call scoring.</li></ul>Compensation &amp; growth<ul><li>Base: PKR 35,000&ndash;45,000 per month + performance incentives up to PKR 20,000.</li><li>Attendance allowance (PKR 3,000) and performance awards.</li><li>Career path: Specialist &rarr; Senior Specialist &rarr; Team Lead.</li><li>Paid training and mentorship; international client exposure.</li></ul>How to apply (exact steps &mdash; paste into Indeed&rsquo;s apply instructions)<ul><li>Click &ldquo;Easy Apply&rdquo; on Indeed. Upload CV.</li><li>Paste 2 sample call recordings or case notes or include a brief note: &ldquo;I have __ years customer support experience and can work night shifts in Karachi.&rdquo;</li><li>Shortlisted candidates contacted within 72 hours.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Night Shift Voice Agent — Inbound & Outbound | Customer Support | Karachi

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support Specialist at Eminent4U Private Limited, you play a crucial role in ensuring positive interactions between the company and its customers. This position involves a range of responsibilities geared towards excellent customer service and retention.Responsibilities and KPIs:<ul><li>Engage with customers via telephone to resolve issues, providing information on products, account inquiries, and booking status.</li><li>Offer troubleshooting assistance and aim for first-contact resolution.</li><li>Utilize different CSR related strategies to turn cancellation requests into opportunities, and covert them into positive reviews/feedbacks, and sales opportunities, etc.</li><li>Develop a deep understanding of our products and services to better assist customers.</li><li>Build and maintain positive relationships to encourage repeat business and satisfaction.</li><li>Collaborate with our UK team to provide timely updates on customer interactions.</li></ul>Skills and Qualifications:<ul><li>Stellar Communication Skills (A/O Levels preferred)</li><li>Active Listening</li><li>Ability to Multitask</li><li>Team Player</li><li>Flexibility and ability to manage KPIs</li><li>Positive Attitude &amp; Attention to Detail</li><li>Willingness to go the extra mile</li></ul>Why Join Eminent4U Private Limited?<ul><li>Afternoon Shifts: Starting from (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM | 3:00 PM - 11:30 PM ) with alternate weekends off.</li><li>Annual bonuses, KPI based rewards &amp; several other fringe benefits.</li><li>Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li></ul>Join Eminent4U Private Limited:Dedicated to fostering a supportive and rewarding work culture, we invite you to embark on a fulfilling career journey with us, shaping the future of customer support.Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Specialist

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Digaptics Inc

Digaptics is hiring a GoHighLevel Support Specialist to provide exceptional technical support and act as a lead operator/integrator for our clients. You will be responsible for troubleshooting, configuring, and optimizing GoHighLevel CRM setups while ensuring seamless workflows, automations, and a smooth client experience.Responsibilities:<ul><li>Build and optimize client workflows in GoHighLevel</li><li>Connect tools via APIs (OpenAI, Google Sheets, Twilio, Mailgun)</li><li>Create automations using Zapier, Make, and webhooks</li><li>Train and improve AI chatbots</li><li>Manage projects in Monday.com</li><li>Create Loom tutorials for clients</li><li>Handle light administrative tasks</li></ul>Requirements:<ul><li>Proven experience with GoHighLevel, Zapier, Make, or similar tools</li><li>Ability to work with APIs and test integrations</li><li>Strong problem-solving skills and clear English communication</li><li>Commitment to a long-term role (not freelancing)</li><li>Bonus: Basic coding knowledge (JSON, JavaScript, Python)</li></ul>Shift Timing: 8:00 PM to 5:00 AMJob Type: Full-timeWork Location: In person

GoHighLevel Support Specialist

Explore 1335+ Customer support specialist in Karachi this November. Find roles across top companies and apply now to boost your career.