customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

international customer support specialist Jobs in Karachi

international customer support specialist

customer support specialist

ibex

<div>
 
 Company Description
 
 
 
 ibex is a global leader in business process outsourcing (BPO), digital marketing, and end-to-end customer engagement solutions. Operating 34 delivery centers worldwide, ibex supports some of the world&rsquo;s top companies in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 30,000 employees and cutting-edge technology, including the Wave X platform, ibex manages close to 200 million critical customer interactions annually. The company is dedicated to delivering exceptional customer experiences, adding significant lifetime value for its partners' clients.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in the Karachi Division for an International Customer Support Specialist. Responsibilities include providing efficient customer support and technical assistance, maintaining high customer satisfaction, addressing inquiries, resolving issues, and ensuring a superior customer experience. The role involves analyzing customer needs, delivering solutions, and collaborating with team members to continuously improve performance and service standards.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Customer Support and a strong focus on Customer Satisfaction
 </li>
 <li>
 Excellent Interpersonal Skills for effective communication and relationship building
 </li>
 <li>
 Experience with Technical Support and problem-solving abilities
 </li>
 <li>
 Strong Analytical Skills to assess and resolve customer issues effectively
 </li>
 <li>
 Ability to manage and prioritize tasks in a fast-paced environment
 </li>
 <li>
 Fluency in written and spoken English
 </li>
 <li>
 Prior experience in the BPO or customer service industry is an added advantage
 </li>
 </ul>
</div>

International Customer Support Specialist

IBEX Global

Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product and service information, and ensuring customer satisfaction. Day-to-day tasks include responding to customer calls and emails, troubleshooting problems, and escalating complex issues as needed. The role requires maintaining accurate records of customer interactions, coordinating with other departments, and following up on customer requests in a timely manner.Qualifications<ul><li>Excellent communication, interpersonal, and customer service skills.</li><li>Proficiency in problem-solving and troubleshooting.</li><li>Ability to handle high-volume customer interactions efficiently.</li><li>Experience with CRM systems and customer service software.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work in a team-oriented environment.</li><li>High school diploma or equivalent; college degree preferred.</li><li>Previous experience in a customer service role is a plus.</li></ul>Industry<ul><li>Outsourcing/Offshoring</li></ul>Employment TypeFullJob Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

Ibex

Job OverviewDo you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. This job role would require you to have all the information related to technology. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.Responsibilities:<ul><li>Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services</li><li>Collaborate and build relationships with customers to strengthen service competitiveness</li><li>Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner</li><li>Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score</li></ul>What We Seek in You:<ul><li>Collaborative mindset</li><li>Customer service focus</li><li>Hands-on-problem solving ability</li><li>The ability to communicate technical information in a simple manner</li></ul>Job Requirements:<ul><li>O Levels/A Levels or Graduate</li><li>Excellent English Written and Verbal Communication</li><li>Neutral accent</li><li>Proficiency with MS Office (Particularly MS Excel and MS Word)</li></ul>Perks &amp; Benefits<ul><li>Medical Insurance</li><li>Permanent Employment Status</li><li>Provident Fund</li><li>Internal Job Opportunities</li><li>Annual Leaves</li><li>Leaves Encashment</li><li>Referral Bonus</li><li>Company Pick &amp; Drop</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs115,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Domains Yesterday | Buy Premium Domains for Online Success

<div>
 
 
 US Corporate Support | Earn up to 75k | No Sales Targets
 
 
 
 
 Domains Yesterday
 
 is the hiring partner for
 
 ABS International
 
 (A 16-Year Principal US Business). We are expanding our internal support team in Karachi.
 
 This is NOT a third-party BPO project.
 
 We are the Principal Business Owner. We need
 
 Problem Solvers
 
 who want a stable career without the pressure of cold calling.
 
 
 
 THE OFFER (Fixed &amp; Stable):
 
 
 <ul>
 <li>
 
 Base Salary:
 
 
 PKR 45,000 &ndash; PKR 50,000
 
 (Fixed &amp; Guaranteed).
 </li>
 <li>
 
 Performance Bonus:
 
 Earn up to
 
 PKR 25,000+
 
 monthly (Based on Quality/Attendance).
 </li>
 <li>
 
 Total Potential:
 
 
 PKR 75,000+.
 
 </li>
 <li>
 
 Stability:
 
 Direct US employment. Permanent Role.
 </li>
 </ul>
 
 
 THE ROLE (Service First):
 
 
 <ul>
 <li>
 
 Support:
 
 Assist US business clients via Phone &amp; Email regarding their accounts.
 </li>
 <li>
 
 Resolve:
 
 Fix account issues and ensure 100% satisfaction.
 </li>
 <li>
 
 Retain:
 
 Build relationships so clients stay with us long-term.
 </li>
 <li>
 
 Zero Sales:
 
 You will never be asked to sell. Your job is
 
 Service
 
 .
 </li>
 </ul>
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 
 English:
 
 Native/Neutral Accent is
 
 Mandatory
 
 .
 </li>
 <li>
 
 Experience:
 
 1+ Year in International Support (CSR).
 </li>
 <li>
 
 Shift:
 
 Night (6:00 PM &ndash; 2:00 AM), (10:00 PM - 6:00am)
 </li>
 <li>
 
 Location:
 
 Gulshan-e-Iqbal &amp; Gulistan-e-Johar.
 </li>
 </ul>
 
 
 HOW TO APPLY:
 
 Click
 
 "Easy Apply"
 
 .
 
 We are hiring the new batch immediately.
 
 
</div>

International Customer Support Specialist (Non-Sales / US Operations)

eToolmarts

Job Title: Email, Call &amp; Chat Support SpecialistDate Posted: Oct 20, 2025 Compensation: PKR 100,000 &ndash; PKR 200,000 per month (based on experience and performance) Location: On-site (Karachi) Job Type: Full-timeJob OverviewWe are seeking a highly skilled Email &amp; Chat Support Specialist to represent one of the largest U.S.-based retail and eCommerce enterprises. The ideal candidate will be the bridge between the brand and its global customers &mdash; managing inquiries, resolving issues, and maintaining an exceptional standard of customer satisfaction through precise communication and professional empathy.This is not an entry-level role &mdash; it requires excellent written English, a strategic problem-solving mindset, and the ability to manage high-volume communication efficiently while maintaining accuracy and tone consistency across all interactions.Key Responsibilities<ul><li>Provide timely and professional responses to customer and vendor queries via email, live chat, and calls.</li><li>Analyze customer issues, identify root causes, and deliver clear, personalized, and effective solutions aligned with company policies.</li><li>Document all communications accurately in the CRM system, ensuring traceability and data integrity.</li><li>Demonstrate sound judgment in handling escalations, coordinating with cross-functional teams when needed.</li><li>Maintain service levels (response time, quality, and resolution rate) while ensuring compliance with brand guidelines.</li><li>Contribute to continuous improvement by identifying workflow inefficiencies and suggesting process enhancements.</li><li>Exhibit professionalism and empathy, even under pressure, to reinforce brand trust and customer satisfaction.</li><li>Timings: Afternoon/Evening Shift</li></ul>Required Qualifications<ul><li>Education: Minimum Intermediate / A-levels (Bachelor&rsquo;s degree preferred).</li><li>Experience: Minimum 2-3 years of customer support experience, preferably in an international eCommerce, retail, or SaaS environment.</li><li>Language Skills:</li><li>Exceptional written and spoken English (neutral accent preferred).</li><li>Strong grammar, clarity, and tone control for global communication.</li><li>Technical Proficiency:</li><li>Strong command of MS Office, particularly Excel for data tracking and reporting.</li><li>Familiarity with CRM systems (Zendesk, Freshdesk, or similar) is a plus.</li></ul>Core Competencies<ul><li>Customer-First Mindset: Ability to understand diverse customer perspectives and resolve issues empathetically.</li><li>Analytical Thinking: Ability to quickly interpret issues and apply logical reasoning to find the best solutions.</li><li>Adaptability: Comfortable working across different time zones and in fast-paced, evolving scenarios.</li><li>Professional Communication: Consistent, polite, and confident written and verbal communication style.</li><li>Problem Solving: Proactive approach to troubleshooting and decision-making without reliance on templates.</li><li>Accountability: Strong work ethic, ownership mentality, and attention to detail.</li></ul>Preferred Attributes (Bonus Skills)<ul><li>Experience with U.S.-based customers or eCommerce platforms (Amazon, eBay, etc.).</li><li>Understanding of retail workflows, returns, and order fulfillment systems.</li><li>Ability to multitask and handle multiple chat/email threads simultaneously with precision.</li><li>Interest in process optimization or customer journey enhancement.</li></ul>Why Join Us<ul><li>Competitive salary with performance-based growth.</li><li>Opportunity to work with a globally recognized brand and develop advanced customer success skills.</li><li>Supportive team environment with training and career progression opportunities.</li><li>Exposure to international business communication standards.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

Customer Support Representative

Zue Pvt Ltd

Job Title: Inbound Specialist Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time?</li></ul>Work Location: In person

Cutomer Support Specialist (Inbound)

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Sales Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication &amp; convincing skills.</li><li>Positive attitude and keen attention to detail.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>A-Levels / O-Levels grads. are encourage to apply</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Weekday Allowance, Birthday Allowance &amp; along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: Starting from 01:00 pm till 02:00 pm PK time with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 170,000 per month | Tier base model | Commission | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs170,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li><li>How many years of experience do you have in Upsell?</li></ul>Experience:<ul><li>International Sales: 1 year (Required)</li></ul>Work Location: In person

Customer Service Specialist (Sales & Upsell)

Explore 1901+ Customer support specialist in Karachi this December. Find roles across top companies and apply now to boost your career.

1901 customer support specialist jobs IN Karachi

International Customer Support Specialist

International Customer Support Specialist

International Customer Support Specialist

International Customer Support Specialist (Non-Sales / US Operations)

Customer Support Representative

Cutomer Support Specialist (Inbound)

Customer Service Specialist (Sales & Upsell)