customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

customer service executive Jobs in Karachi

customer service executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer services executives (part time) Jobs in Karachi

customer services executives (part time)

customer services specialist

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Ibex

Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product and service information, and ensuring customer satisfaction. Day-to-day tasks include responding to customer calls and emails, troubleshooting problems, and escalating complex issues as needed. The role requires maintaining accurate records of customer interactions, coordinating with other departments, and following up on customer requests in a timely manner.Qualifications<ul><li>Excellent communication, interpersonal, and customer service skills.</li><li>Proficiency in problem-solving and troubleshooting.</li><li>Ability to handle high-volume customer interactions efficiently.</li><li>Experience with CRM systems and customer service software.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work in a team-oriented environment.</li><li>High school diploma or equivalent; college degree preferred.</li><li>Previous experience in a customer service role is a plus.</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Services Specialist

Techstack Digital

Upsells Specialist &ndash; Tech Services (On-site) Shift: Night Timings : 09pm to 06am (Monday to Friday) Location: Karachi, PECHS Experience: 2 to 4 yearsThis position is for applicants with proven sales experience in tech industry only. Candidates from non-tech sales backgrounds will not be considered.Techstack Digital is seeking a skilled Upsells Specialist to join our team. In this role, you will be responsible for cross-selling and upselling a wide range of tech and digital services. This position is ideal for someone who is confident, target-driven, and thrives in a fast-paced sales environment.Key Responsibilities:<ul><li>Upsell and cross-sell multiple tech services, including Web &amp; Mobile Apps, Digital Marketing, Software &amp; Design.</li><li>Effectively close high-intent leads and meet monthly revenue goals</li><li>Maintain client interactions, lead updates, and performance data in CRM</li><li>Build strong and long-term relationships to maximize customer value</li><li>Engage proactively with warm and cold leads to drive conversions</li><li>Collaborate with internal teams to ensure smooth project handover and timely service delivery.</li></ul>Requirements:<ul><li>2 to 4 years of experience in front sales or upselling digital/tech services</li><li>Hands-on experience managing Meta Paid Leads (Facebook/Instagram)</li><li>Strong communication, negotiation, and closing skills</li><li>Results-driven mindset with consistency in hitting revenue targets</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthApplication Question(s):<ul><li>How many years of experience with front or upselling in the tech industry?</li><li>Which tech services do you specialize in or have expertise with?</li></ul>Work Location: In person

Upsells Specialist – Tech Services (Night shift)

Crest Technologies

(Please only apply if you have relevant experience with banking/payment technologies i.e. Payment Solutions, Card Issuance/Personalization, ATM's etc.)We are seeking a Key Account Manager for Business Development position. This job is for sales persons who are willing to take challenge. We will assist in learning new business and developing strong customer relationships in banking industry within an assigned customer portfolio while achieving assigned sales targets.Key Responsibilities:<ul><li>Proactively identify and develop business relationships with existing and potential customers.</li><li>Assist customers and potential customers in developing customized solutions to their business needs utilizing an appropriate mix of offered products and services.</li><li>Stand by the entire journey. Negotiate the configuration, pricing and implementation of solutions with customers and prospective customers in order to satisfy the needs and ensuring profitability.</li><li>Monitor and coordinate the delivery of services and products to customers to assure they remain satisfied with their relationship.</li><li>Stay abreast of developments in the cards and payments industry, including through ongoing learning, training and certifications, and keep customers and prospective customers informed of new or improved products and services that may be of interest to them.</li><li>Plan sales meetings to exchange information and ideas with senior management regarding sales strategies, pricing, new or improved services and products, customer satisfaction, and other issues related to the promotion, marketing, and sales of products and services.</li><li>Work to exceed or at a minimum meet, monthly sales goals and objectives.</li><li>Travel to key accounts as needed.</li><li>Develop knowledge of own and competitive products, services and pricing structure.</li><li>Obtain and maintain all sales certifications as required.</li><li>Prospect with customer profiles and follow up on leads as required through campaigns and growth of business.</li><li>Develop, implement and review account plans as required.</li><li>Perform Sales funnel and forecast updates as required.</li></ul>Additional / Non-Essential Responsibilities:<ul><li>Sales Management.</li><li>Work cooperatively with Product teams and co-workers.</li><li>Establish and maintain relations for key and focus accounts.</li><li>Conduct effective meetings and business reviews with clients.</li><li>Complete required system updates and reports in a timely manner.</li><li>Maintain records of all account activity and full account information including contacts.</li><li>Additional duties and responsibilities as assigned.</li></ul>Qualities:<ul><li>Excellent communication &amp; presentation skills.</li><li>Conversation starter, witty.</li><li>Excellent time management</li><li>Motivator and Engaging.</li><li>Able to work independently.</li></ul>QualificationsJob Requirements:<ul><li>Energetic and a positive self-starter.</li><li>Intelligent, creative and detail oriented.</li><li>3 year or more of successful experience in Key Account Specialist and/or Sales Support Specialist roles or prior successful technology sales experience. Preferably in cards &amp; payments industry.</li><li>Proven track record of successful Lead Generation pipeline of prospects to active customers.</li><li>Professional presentation and organizational skills.</li><li>Ability to qualify customer opportunities based on business, technical and decision-making requirements.</li><li>Ability to manage customer relationships and expectations regarding products and services.</li><li>Able to resolve special customer requests.</li><li>Strong presentation, negotiation and closing skills.</li><li>Able to work collaboratively as part of a Sales team.</li><li>Excellent PC and problem solving abilities required. Must have advanced knowledge of Microsoft Office applications.</li><li>Effective account management skills including regular communication of action plans, comprehensive analysis and sales forecasts.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How soon can you start?</li><li>What is your current/last pay package?</li><li>Why did you leave your last / plan to leave your current position</li></ul>Work Location: In person

Key Account Manager

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Sales Specialist / Retentions Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>A-Levels / O-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Weekday Allowance, Birthday Allowance &amp; along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 170,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs170,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li><li>How many years of experience do you have in International Sales?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Specialist (Sales or Retentions)

Explore 1230+ Customer services specialist in Karachi this December. Find roles across top companies and apply now to boost your career.

1230 customer services specialist jobs IN Karachi

Customer Services Specialist

Customer Services Specialist

Customer Services Specialist - International

International Customer Services Specialist

Upsells Specialist – Tech Services (Night shift)

Key Account Manager

Customer Service Specialist (Sales or Retentions)