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customer services specialist

Jorofy Private Limited

We are looking for a dedicated and professional Customer Services Executive to join our team. As a Customer Services Executive, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. If you have a passion for helping others and thrive in a fast-paced environment, we&rsquo;d love to hear from you.Responsibilities:<ul><li>Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.</li><li>Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.</li><li>Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.</li><li>Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.</li><li>Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.</li><li>Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.</li><li>Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.</li><li>Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.</li><li>Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.</li><li>Experience: Minimum of 1-2 years of experience in customer service or a related role.</li><li>Skills:</li><li>Excellent communication skills, both written and verbal.</li><li>Strong problem-solving abilities and a customer-focused mindset.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>A supportive and collaborative work environment.</li></ul>Location Shahr-e-faisal Karachi, PakistanJob type Full Time (Onsite) RotationalApply atcareers@siardigital.com sana.badar@siardigital.comJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gpo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Specialist

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance, Weekday Allowance, Punctuality along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: PKR 150,000 per month | Incentives base model |Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

International Customer Services Specialist (Retentions)

Optimum Advisory

Job description:We are seeking a proactive and results-oriented Import Sales Specialist to join our team. The ideal candidate will be responsible for generating new business, developing client relationships, and achieving sales targets for our import freight forwarding services. This role is crucial for expanding our market share and strengthening our presence in the logistics sector.Position: Freight Forwarding Import Sales SpecialistExperience: Minimum of 2 to 5 years of experience in sales within the freight forwarding or logistics industry, with a focus on import services.Education: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.Location: Kemari, KarachiKey Responsibilities :<ul><li>Identify and actively prospect new clients to generate sales leads for our import logistics services, including air and sea freight.</li><li>Build and maintain strong, long-lasting relationships with clients by understanding their business needs and offering tailored logistics solutions.</li><li>Prepare and present competitive quotations and proposals to clients, ensuring profitability while meeting customer requirements.</li><li>Negotiate rates and service contracts with clients and overseas agents to secure new business and close sales deals.</li><li>Collaborate with the operations team to ensure a seamless transition of new business and to resolve any client-related issues in a timely manner.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: On the road

Import Sales Specialist (Logistics Industry)

HRI Private Limited

Company Overview:<ul><li>We are a dynamic and growing organisation committed to providing innovative solutions with a strong focus on technology and customer service. To support our expanding operations, we are seeking a qualified IT Specialist &ndash; Helpdesk to join our team.</li></ul>Position Summary:<ul><li>The IT Specialist &ndash; Helpdesk will be responsible for providing technical assistance, resolving IT-related issues, managing user support tickets, and ensuring smooth day-to-day IT operations. The role requires excellent problem-solving skills, customer service expertise, and hands-on experience in IT support systems.</li></ul>Key Responsibilities:<ul><li>Provide first-level IT support for end users through phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, and network-related issues.</li><li>Manage and maintain Office 365 accounts and services.</li><li>Handle procurement and licensing of laptops and related IT equipment.</li><li>Maintain IT support documentation and update the ticketing system.</li><li>Escalate complex issues to higher-level IT staff when required.</li><li>Deliver excellent customer service and ensure timely resolution of support requests.</li><li>Assist in IT support management, system updates, and asset tracking.</li></ul>Requirements:<ul><li>2&ndash;3 years of experience in IT support or helpdesk operations.</li><li>Proven experience in customer service, IT support, and IT support management.</li><li>Hands-on experience with Office 365, ticketing systems, troubleshooting, and license procurement of laptops.</li><li>Strong communication, organisational, and problem-solving skills.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (preferred).</li><li>Must be able to work independently and in a team environment.</li></ul>How to Apply:<ul><li>Interested candidates who meet the above requirements are encouraged to apply with their updated CV.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs125,000.00 per monthWork Location: In person

IT Specialist - Help desk

We are seeking a proactive and results-oriented Import Sales Specialist to join our team. The ideal candidate will be responsible for generating new business, developing client relationships, and achieving sales targets for our import freight forwarding services. This role is crucial for expanding our market share and strengthening our presence in the logistics sector.Position: Freight Forwarding Import Sales SpecialistExperience: Minimum of 3 to 5 years of experience in sales within the freight forwarding or logistics industry, with a focus on import services.Education: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.Location: Kemari, KarachiKey Responsibilities : <ul><li>Identify and actively prospect new clients to generate sales leads for our import logistics services, including air and sea freight.</li><li>Build and maintain strong, long-lasting relationships with clients by understanding their business needs and offering tailored logistics solutions.</li><li>Prepare and present competitive quotations and proposals to clients, ensuring profitability while meeting customer requirements.</li><li>Negotiate rates and service contracts with clients and overseas agents to secure new business and close sales deals.</li><li>Collaborate with the operations team to ensure a seamless transition of new business and to resolve any client-related issues in a timely manner.</li></ul>Skills: Proven track record of meeting or exceeding sales targets. o Excellent communication, negotiation, and interpersonal skills. o Strong knowledge of import logistics processes, customs regulations, and INTERCOMS. o Ability to work independently and as part of a team in a competitive environment.Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Freight Forwarding Import Sales Specialist

Explore 1171+ Customer services specialist in Karachi this September. Find roles across top companies and apply now to boost your career.

1171 customer services specialist jobs IN Karachi

Customer Services Specialist

Customer Services Specialist

Customer Services Specialist - International

International Customer Services Specialist (Retentions)

Import Sales Specialist (Logistics Industry)

IT Specialist - Help desk

Freight Forwarding Import Sales Specialist