chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer success specialist Jobs in Karachi

customer success specialist

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customer support executive Jobs in Karachi

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customer care specialist

ibex. Pakistan

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too
 
 
 
 
 
 
 !
 
 Responsibiliti
 
 
 <ul>
 <li>
 esProfessionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptl
 </li>
 <li>
 y.Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedure
 </li>
 <li>
 s.Convey interest in each customer through their words with courtesy, attention, a friendly and caring imag
 </li>
 <li>
 e.Providing alternatives to products/items, which are not available on the ecommerce websit
 </li>
 <li>
 e.Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedure
 </li>
 <li>
 s.Deliver exceptional customer service to every customer with empathy, patience and in a composed manne
 </li>
 <li>
 r.Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA regio
 </li>
 <li>
 n.Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on cal
 </li>
 <li>
 l.Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT
 </li>
 <li>
 ).Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issue
 </li>
 <li>
 s.Staying up to date with latest updates on CRM and other systems information, process changes and future update
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 onsExceptional verbal communication skills in English is a mu
 </li>
 <li>
 st.Candidates must possess a clear American accent to easily explain and help the customer base in
 </li>
 <li>
 US.Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a pl
 </li>
 <li>
 us.Candidate should be 18 years or older (You will be required to show your CNIC during the intervie
 </li>
 <li>
 w).Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatti
 </li>
 <li>
 ng.Experience using CRM systems is a bon
 </li>
 <li>
 us.Fresh graduates and students searching for entry-level roles or call center jobs in Karachi/Lahore/Islamabad are encouraged to app
 </li>
 </ul>
 
 
 
 
 
 ly.
 
 Pay range and compensation pac
 
 
 
 kageIt is a full-time ibex. job opening in Pakistan. The role will be on-site in one of ibex. office&rsquo;s in Karachi/Lahore/Islamabad. Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practic
 
 
 
 
 
 
 es).
 
 Perks &amp; Ben
 
 
 <ul>
 <li>
 efits24/7 transport s
 </li>
 <li>
 ystemMedical and health insu
 </li>
 <li>
 ranceBo
 </li>
 <li>
 nusesIncen
 </li>
 </ul>
 
 
 
 
 
 tives
 
 Career Growth Opportunities at ibex. Pa
 
 
 
 kistanThis ibex. job role offers career growth pathways, depending on performance and interest, incl
 
 <ul>
 <li>
 uding:Customer Service Representative Supervisors/ Tea
 </li>
 <li>
 m LeadOffice Administrator / Operations Coord
 </li>
 <li>
 inatorTraining Speci
 </li>
 <li>
 alistsCross-campaign growth for more ex
 </li>
 <li>
 posureCross-departmental growth for specific interests like marketing, IT, HR
 </li>
 </ul>
 
 
 
 
 
 , etc.
 
 Equal Opportunity St
 
 
 
 atementibex. Pakistan is committed to diversity and inclu
 
 
 
 
 sivity.
</div>

Customer Success Specialist

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
 &nbsp;
 
 &nbsp;
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

E-Commerce Chat Support Executive

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

collabrains

Inbound Call Sales Specialist | Full-Time | Night Shift | On-Site &ndash; KarachiBrand Republic is seeking a confident and customer-focused Inbound Call Sales Specialist to join our growing sales team. The ideal candidate will be responsible for handling inbound customer calls, understanding client requirements, providing accurate service information, and converting inquiries into successful sales opportunities.This role is best suited for individuals with excellent spoken English, strong communication skills, and a proven ability to build rapport and close sales over the phone.Job Details<ul><li>Position: Inbound Call Sales Specialist</li><li>Location: P.E.C.H.S Block 06, Karachi</li><li>Timings: 6:00 PM &ndash; 3:00 AM</li><li>Job Type: Full-Time (On-Site)</li><li>Experience Required: 1&ndash;2 Years (Preferred)</li></ul>Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently</li><li>Understand customer requirements and recommend suitable services</li><li>Convert incoming inquiries into sales opportunities</li><li>Build strong relationships with prospective and existing customers</li><li>Address customer questions, concerns, and objections effectively</li><li>Follow up on inquiries to maximize conversion rates</li><li>Maintain accurate records of customer interactions and sales activities</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal teams to ensure a smooth customer experience</li></ul>Required Skills<ul><li>Excellent spoken English and verbal communication skills</li><li>Strong phone etiquette and customer interaction skills</li><li>Ability to confidently communicate with local and international customers</li><li>Proven sales, persuasion, and negotiation abilities</li><li>Strong listening and objection-handling skills</li><li>Customer-focused mindset with a professional attitude</li><li>Ability to work in a target-driven environment</li><li>Basic computer and CRM proficiency</li></ul>Preferred Qualifications<ul><li>Experience in Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is a plus</li><li>Experience handling international customers will be considered an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth and advancement opportunities</li><li>Professional and collaborative work environment</li><li>Exposure to international customer interactions</li></ul>Work Location: In person

Inbound Call Sales Specialist | Full-Time | Night Shift | On-Site – Karachi

Nexion Corp

We're Hiring: eBook Sales SpecialistNexion Corp is looking for a motivated and results-driven eBook Sales Specialist to join our team.Location: Onsite Shift: Night ShiftKey Responsibilities:<ul><li>Generate and qualify leads</li><li>Communicate with potential clients via calls, emails, and chats</li><li>Promote and sell eBook writing, publishing, and marketing services</li><li>Build and maintain client relationships</li><li>Meet sales targets and contribute to business growth</li><li>Follow up with prospects and close deals</li></ul>Requirements:<ul><li>Excellent English communication skills</li><li>Sales or customer service experience preferred</li><li>Strong negotiation and closing skills</li><li>Target-oriented and self-motivated</li><li>Experience in eBook sales is a plus</li></ul>What We Offer:<ul><li>Competitive Salary</li><li>Performance-Based Incentives</li><li>Career Growth Opportunities</li><li>Professional Work Environment</li></ul>Apply Now: careers@nexioncorp.comContact:0312-2881743Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

ebook sales specialist

Explore 244+ Customer care specialist in Karachi this July. Find roles across top companies and apply now to boost your career.

244 customer care specialist jobs In Karachi

Customer Success Specialist

Chat Support Specialist (E-Commerce)

Chat Support Specialist (E-Commerce)

E-Commerce Chat Support Executive

Customer Services Specialist - International

Inbound Call Sales Specialist | Full-Time | Night Shift | On-Site – Karachi

ebook sales specialist