customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

international customer support specialist Jobs in Karachi

international customer support specialist

sales coordinator

customer care specialist

Zue Pvt Ltd

Job Title: Inbound Specialist Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time?</li></ul>Work Location: In person

Cutomer Support Specialist (Inbound)

ibex

<div>
 
 Company Description
 
 
 
 ibex is a global leader in business process outsourcing (BPO), digital marketing, and end-to-end customer engagement solutions. Operating 34 delivery centers worldwide, ibex supports some of the world&rsquo;s top companies in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 30,000 employees and cutting-edge technology, including the Wave X platform, ibex manages close to 200 million critical customer interactions annually. The company is dedicated to delivering exceptional customer experiences, adding significant lifetime value for its partners' clients.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in the Karachi Division for an International Customer Support Specialist. Responsibilities include providing efficient customer support and technical assistance, maintaining high customer satisfaction, addressing inquiries, resolving issues, and ensuring a superior customer experience. The role involves analyzing customer needs, delivering solutions, and collaborating with team members to continuously improve performance and service standards.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Customer Support and a strong focus on Customer Satisfaction
 </li>
 <li>
 Excellent Interpersonal Skills for effective communication and relationship building
 </li>
 <li>
 Experience with Technical Support and problem-solving abilities
 </li>
 <li>
 Strong Analytical Skills to assess and resolve customer issues effectively
 </li>
 <li>
 Ability to manage and prioritize tasks in a fast-paced environment
 </li>
 <li>
 Fluency in written and spoken English
 </li>
 <li>
 Prior experience in the BPO or customer service industry is an added advantage
 </li>
 </ul>
</div>

International Customer Support Specialist

IBEX Global

Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product and service information, and ensuring customer satisfaction. Day-to-day tasks include responding to customer calls and emails, troubleshooting problems, and escalating complex issues as needed. The role requires maintaining accurate records of customer interactions, coordinating with other departments, and following up on customer requests in a timely manner.Qualifications<ul><li>Excellent communication, interpersonal, and customer service skills.</li><li>Proficiency in problem-solving and troubleshooting.</li><li>Ability to handle high-volume customer interactions efficiently.</li><li>Experience with CRM systems and customer service software.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work in a team-oriented environment.</li><li>High school diploma or equivalent; college degree preferred.</li><li>Previous experience in a customer service role is a plus.</li></ul>Industry<ul><li>Outsourcing/Offshoring</li></ul>Employment TypeFullJob Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

DS Ecommerce Solutions

As a Customer Support Representative, you will play a vital role in ensuring exceptional customer service and satisfaction. This position requires strong communication skills, attention to detail, and the ability to handle various customer-related tasks efficiently.Responsibilities:Verify &amp; Confirm customer orders to ensure accuracy and prevent returns &amp; chargebacks.Interact with customers through phone calls, addressing inquiries, and resolving any issues or complaints promptly.Provide effective solutions to customer queries, delivering a high level of customer satisfaction.Respond to customer comments, messages, and reviews on social media platforms in a professional and timely manner.Perform data entry tasks accurately and maintain up-to-date customer information and order details.Follow up with courier services to track orders and provide customers with timely updates.Collaborate with the team to address escalated issues and provide necessary support.Ensure adherence to company policies and procedures to maintain a high standard of customer service.Requirements:Age between 18 - 25.Minimum of 1 year of experience as a Customer Support Representative in an e-commerce or Shopify store.Excellent verbal and written communication skills in English and Urdu.Strong problem-solving skills and ability to handle customer inquiries effectively.Proficient in using customer support software, social media platforms, and basic data entry tasks.Ability to work efficiently in a fast-paced environment with attention to detail.Resides near Federal B Area, Karachi.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative

CG Consultants Private Limited

We are looking for an energetic Customer Service Executive for our LOKAL Rooms, who will be responsible for delivering exceptional support to guests throughout their booking journey. This role ensures smooth reservations, quick resolution of inquiries, and a positive customer experience that reflects the brand values of LOKAL Rooms.Key Responsibilities<ul><li>Handle inbound inquiries via phone, email, chat, and social platforms regarding room availability, pricing, amenities, and policies.</li><li>Assist guests with new reservations, modifications, cancellations, and special requests.</li><li>Provide accurate and timely information to ensure a smooth booking experience.</li><li>Resolve customer concerns such as payment issues, booking errors, or stay-related questions.</li><li>Escalate complex issues to the appropriate internal teams while maintaining communication with the guest.</li><li>Collaborate with hotel/property teams to confirm room availability, special arrangements, and guest preferences.</li><li>Monitor booking platforms (website, OTAs, CRM) to ensure accurate listings and resolve discrepancies.</li><li>Maintain high service quality and meet personal/team performance KPIs (response time, resolution time, CSAT, etc.).</li><li>Update guest information, notes, and status in CRM and booking systems.</li><li>Generate reports related to bookings, cancellations, and guest feedback.</li></ul>Experience <ul><li>1+ year experience in customer service, hospitality, travel bookings, or a related field.</li><li>Strong verbal and written communication skills.</li><li>Ability to multitask, stay organized, and work in a fast-paced environment.</li><li>Proficiency with booking platforms, CRM systems, and common office tools.</li><li>Problem-solving mindset with a customer-first approach.</li></ul>Location: Karachi Clifton (Block 9)Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Please mention current salary.</li><li>Please mention expected salary.</li><li>Will you be comfortable traveling to Clifton Block 9 for work?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Executive

NEWYORK CAPITAL FUNDS

About Us:NYCF Business Solutions is a dynamic and customer-centric company specializing in business module for pakistani clients. We believe in providing exceptional service to our customers and are looking for a passionate, customer-oriented individual to join our team as a Customer Service Representative. If you are energetic, personable, and enjoy helping customers, this is the perfect opportunity for you!Key Responsibilities: Face-to-Face Customer Interaction:<ul><li>Greet and assist walk-in customers, answer their queries, and provide information on our products and services.</li><li>Guide customers through their purchasing journey, offering tailored solutions based on their needs.</li></ul>WhatsApp Query Management:<ul><li>Respond to customer inquiries via WhatsApp in a timely and professional manner.</li><li>Offer support, answer questions, and guide customers through the buying process.</li><li>Follow up with leads and potential customers to close deals and encourage repeat business.</li></ul>Sales and Deal Closure:<ul><li>Help customers make purchasing decisions and close sales both in-person and over WhatsApp.</li><li>Upsell or cross-sell products when appropriate, to enhance customer satisfaction and maximize sales.</li></ul>Customer Relationship Management:<ul><li>Build and maintain strong relationships with customers to ensure repeat business.</li><li>Provide excellent after-sales support and resolve any issues quickly.</li></ul>Administrative Support:<ul><li>Record customer interactions and maintain accurate records of all conversations and transactions.</li><li>Process orders and follow up on deliveries or service requests.</li></ul>Requirements:Experience:<ul><li>Previous experience in customer service, sales, or retail is preferred.Familiarity with WhatsApp Business or other messaging platforms is a plus.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>A friendly, positive attitude with a passion for helping others.</li><li>Tech-savvy with a comfort level in handling digital communication tools.</li></ul>Personality:<ul><li>Professional and approachable demeanor.</li><li>Ability to multitask and manage high volumes of customer inquiries.</li><li>Self-motivated, with a sales-driven mindset and strong attention to detail.</li></ul>Availability:<ul><li>Must be available to work 10 Am to 08 pm ( Mon to Sat ).</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li></ul>Training and development opportunities. A positive and supportive work environment.Address : Office No 202 , Second Floor , Iconic Trade Center ( ICT ) Sharafabad , KarachiJob Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relation Officer ( Female )

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li></ul>Skills &amp; Qualifications<ul><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul>Key Competencies<ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul>Benefits :<ul><li>&middot; Salary: PKR 20,000 &ndash; 30,000</li><li>&middot; Career growth and development opportunities</li><li>&middot; Innovative and supportive work environment</li></ul>Timings:Monday to Saturday [ 10:00 PM &ndash; 7:00 PM ]Job Type : Full TimeWork Location : In personJob Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support Associate ( e-commerce)

Explore 747+ Customer care specialist in Karachi this December. Find roles across top companies and apply now to boost your career.

747 customer care specialist jobs IN Karachi

Cutomer Support Specialist (Inbound)

International Customer Support Specialist

International Customer Support Specialist

Customer Support Representative

Customer Service Executive

Customer Relation Officer ( Female )

Customer Support Associate ( e-commerce)