customer care specialist

CG Consultants Private Limited

LOKAL Rooms is looking to hire Customer Service Specialists to manage incoming and outgoing calls, respond to guest questions and concerns, and help create a seamless and satisfying experience. Familiarity with CRM platforms, case handling, and activity monitoring will be essential in your day-to-day tasks.Key Responsibilities:<ul><li>Manage both inbound and outbound calls, supporting guests/clients with reservations, information requests, and resolving concerns.</li><li>Provide high-quality service with courtesy, professionalism, and a welcoming approach.</li><li>Accurately document all guest interactions and relevant information in a timely manner.</li><li>Resolve customer issues efficiently and refer more complex matters to the relevant department when necessary.</li><li>Stay informed about company offerings, updates, and guidelines to ensure accurate communication with guests.</li></ul>Required Skills &amp; Qualifications:<ul><li>Excellent spoken and written communication abilities.</li><li>Prior experience in customer support or a call center environment is preferred.</li><li>Capability to manage a large volume of calls without compromising service standards.</li><li>Enthusiastic, solution-oriented mindset with strong analytical and troubleshooting skills.</li></ul>Work Location: Clifton, Block 9.Pay: Rs50,000.00 - Rs80,000.00 per hourExpected hours: No more than 60.0 per weekApplication Question(s):<ul><li>Please share current salary.</li><li>Please share expected salary.</li><li>Are you comfortable commuting to Clifton for work?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Specialist

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

Nasreworld BPO Solution

Genezone International Marketing SolutionAre you a confident, motivated, and career-driven individual ready to step into a rewarding role? Genezone International Marketing Solution is looking for Call Center Agents to join our dynamic team for a U.S.-based campaign.Whether you&rsquo;re a recent graduate or someone seeking a new opportunity in a supportive work environment, we invite you to grow with us!What You'll Be Doing:* Provide excellent customer service through phone interactions.* Respond to inquiries and professionally handle complaints.* Accurately record customer information and call details.* Identify customer needs and offer helpful solutions.* Maintain a courteous and solution-focused approach.What We&rsquo;re Looking For:* Basic English communication skills.* A positive, professional attitude and responsible work ethic.* Comfortable using computers and basic software.* Willingness to learn quickly and adapt to processes.* Punctuality and dedication are highly valued.Work Schedule (Evening Shift):*6PM TO 12AM EVENING* On-site position at our Gulshan-e-Iqbal office.What We Offer:* Friendly and supportive environment.* Full training provided &ndash; no prior experience needed!* A chance to work with an international marketing team.* Opportunities for promotion and career growth.Join Genozone International Marketing Solution and take the next step toward building a successful, fulfilling career!Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Care Representative

Ace Marketing

Ace MarketingFull Job Description * Candidates must have strong communication and leadership skills. * Proficiency in English.The Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Karāchi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Qualifications<ul><li>Sales and Customer Support skills</li><li>Interpersonal Skills and Customer Satisfaction skills</li><li>Ability to work in a fast-paced environment</li><li>Experience in a call center or customer service role is a plus</li><li>Fluency in english is a must</li></ul>Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Outbound Customer Calling Representatives / CSR- (Fresh Graduates + Students)

Fiber-Beam Pvt. Ltd

Fiber Beam Pvt Ltd seeking a friendly and efficient Customer Support Representative to join our team based in DHA phase 7, Karachi. The successful candidate will play a vital role in assisting customers through various communication channels such as phone, email, and chat. This position involves resolving inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. This is a full-time, on-site role offering a competitive monthly salary ranging from Rs45,000 to Rs50,000.Key Responsibilities: - Respond promptly and courteously to customer inquiries across multiple channels including phone, email, and chat. - Provide accurate information and effective assistance to customers to resolve their issues. - Handle complaints professionally and escalate unresolved matters to the appropriate departments when necessary. - Document all customer interactions thoroughly and maintain detailed records for future reference. - Stay updated on product features, company policies, and service updates to provide informed support to customers.Required Qualifications: - Previous experience in customer service is preferred to ensure familiarity with customer interaction dynamics. - Strong communication skills, both verbal and written, with the ability to solve problems efficiently and clearly. - Experience or familiarity with Customer Relationship Management (CRM) systems to manage customer data and interactions effectively. - Demonstrated empathy and a customer-focused attitude, ensuring a positive experience for every customer.Only female candidates are encouraged to apply.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Coordinator

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

Syndic Travel Inc

*Working Hours: ONLY NIGHT SHIFT**Location:* Karachi Back Office*Company:* Fast‑growing US‑based Corporate Travel &amp; Concierge Services CompanyWe are a rapidly expanding New York&ndash;based travel and concierge services company with a dynamic support office in Karachi. We pride ourselves on a friendly, flexible, and supportive work culture&mdash;and we&rsquo;re looking for hiring team members in Customer Service department (Night Shift Only) who enjoy helping clients, solving problems, and delivering exceptional service and most importantly believe in the importance of personal level service.If you&rsquo;re someone who thrives in a fast‑paced environment and loves creating smooth, stress‑free experiences for customers, we&rsquo;d love to meet you.*What We Offer*<ul><li>A positive, collaborative, and growth‑focused work environment</li></ul><ul><li>Clear opportunities for career advancement</li></ul><ul><li>Competitive base salary + incentives based on experience</li></ul><ul><li>A chance to be part of an innovative, high‑performing global team</li></ul>*Key Responsibilities*<ul><li>Assist clients with their travel‑related needs, including flights, hotels, and ground transportation</li></ul><ul><li>Manage bookings, changes, and service requests with accuracy and professionalism</li></ul><ul><li>Provide warm, attentive, and solution‑oriented customer service at all times</li></ul><ul><li>Coordinate with internal teams to ensure seamless service delivery</li></ul><ul><li>Maintain high standards of communication, documentation, and follow‑through</li></ul>*Requirements*<ul><li>Night shift availability only (typical hours: 8 PM &ndash; 5 AM)</li></ul><ul><li>Willing to work 6 days a week</li></ul><ul><li>Strong belief in personalized, human‑centered service&mdash;even in a digital world</li></ul><ul><li>Experience with Sabre / Amadeus / Galileo is highly preferred (SABRE strongly valued)</li></ul><ul><li>Ability to learn new tools and online platforms quickly</li></ul><ul><li>Excellent attention to detail, accuracy, and time management</li></ul><ul><li>Very strong spoken and written English</li></ul><ul><li>Ability to multitask and handle high‑pressure situations calmly</li></ul><ul><li>Knowledge of airline rules, visa requirements, ticketing, refunds, exchanges, and hotel reservations is an advantage</li></ul><ul><li>Proficiency in MS Windows &amp; Office (Word, Excel, Outlook)</li></ul><ul><li>Positive attitude, strong social skills, and self‑motivation</li></ul>*Compensation*<ul><li>Rs. 80,000 &ndash; Rs. 120,000 per month (based on experience &amp; ability)</li></ul>We are an equal opportunity employer and welcome applicants from all backgrounds.*Send resumes to hr.thepobail@gmail.com*Job Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Are you ready to work at NIGHT SHIFTS ONLY?</li></ul>Experience:<ul><li>Travel Agency: 1 year (Required)</li></ul>Work Location: In person

Explore 771+ Customer care specialist in Karachi this April. Find roles across top companies and apply now to boost your career.

771 customer care specialist jobs In Karachi

Customer Service Specialist

Customer Services Specialist

Customer Care Representative

Outbound Customer Calling Representatives / CSR- (Fresh Graduates + Students)

Customer Support Coordinator

Chat Support Specialist (E-Commerce)

Customer Service Specialist