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customer care specialist

LIPTON Teas and Infusions

<div>
 Job description:
 
 
 
 
 Job Title:
 
 Customer Service Specialist
 
 
 Department:
 
 Customer Service / Supply Chain
 
 
 Location:
 
 Karachi Head Office
 
 
 Type:
 
 Full-Time
 
 
 &nbsp;
 
 
 
 Role Overview:
 
 
 
 Independent management of customer service operations across multiple markets, focusing on process optimization and cross-functional collaboration to increase efficiency and reduce service costs.
 
 
 Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone or e-mail.
 
 
 
 Key Contacts:
 
 
 <ul>
 <li>
 Internal: Planning, Sales, Finance, Logistics.
 </li>
 <li>
 External: Customers, third-party logistics providers (3PL).
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage customer accounts across multiple countries and markets, supporting cross-market activities when needed.
 </li>
 <li>
 Process customer sales orders and monitor their progress throughout the lifecycle.
 </li>
 <li>
 Communicate proactively with customers regarding order status, delays, and operational updates.
 </li>
 <li>
 Coordinate with Credit Control to resolve credit issues and ensure smooth order fulfilment.
 </li>
 <li>
 Resolve issues related to backorders, shipping delays, or billing discrepancies.
 </li>
 <li>
 Monitor and resolve failed iDocs and master data issues in collaboration with relevant stakeholders.
 </li>
 <li>
 Coordinating deliveries with logistics service providers (3PL).
 </li>
 <li>
 Allocate products in line with customer segmentation in the event of shortages.
 </li>
 <li>
 Forward cases to appropriate stakeholders according to the table of authority.
 </li>
 <li>
 Collaborate with cross-functional teams (Planning, Sales, Logistics, Finance) to ensure customer and business needs are met.
 </li>
 <li>
 Inform the Planning team about availability or supply issues as required.
 </li>
 <li>
 Generate reports on order status, cancellations, and delays.
 </li>
 <li>
 Create export documentation in compliance with requirements.
 </li>
 <li>
 Facilitate and monitor warehouse shipment processing, ensuring timely dispatch and delivery.
 </li>
 <li>
 Resolving issues such as backorders, shipping delays, or billing discrepancies.
 </li>
 <li>
 Generating basic reports on order status, cancellations, or delays.
 </li>
 <li>
 Define and execute transactions to update reason codes based on Planning input.
 </li>
 <li>
 Handle customer claims and resolve complex logistics or billing issues.
 </li>
 <li>
 Support process changes related to order flow (e.g., opening new customer locations).
 </li>
 <li>
 Collaborating with planning and sales teams to analyze customer behavior.
 </li>
 <li>
 Continuously monitor On Time, In Full (OTIF) delivery performance.
 </li>
 <li>
 Report and analyze key performance indicators (KPIs).
 </li>
 <li>
 Managing changes in order flow processes (e.g., opening new locations).
 </li>
 <li>
 Supporting the team by sharing knowledge and best practices.
 </li>
 <li>
 Participate in projects to improve delivery quality, service level, and cost efficiency.
 </li>
 <li>
 Support internal controls, audits, and compliance meetings.
 </li>
 </ul>
 
 
 Qualifications, Skills and Experience
 
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 2&ndash;4 years of experience in Supply Chain, Order Management and Claims and/or Customer Collaboration.
 </li>
 <li>
 Fluency in English (B2/C1) and an additional language relevant to the supported market.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Collaborative mindset and interpersonal skills to build positive relationships with internal and external stakeholders.
 </li>
 <li>
 Ability to provide end-to-end service.
 </li>
 <li>
 Service oriented attitude.
 </li>
 <li>
 Good analytical and organizational skills.
 </li>
 <li>
 Experience with SAP, ticketing systems, Excel and KPI management.
 </li>
 <li>
 Action orientated to deliver results under time pressure.
 </li>
 <li>
 Time management skills.
 </li>
 <li>
 Can-do attitude.
 </li>
 </ul>
 
 
 &nbsp;
 
 
</div>

Customer Service Specialist

Highfy Private Limited

Customer Support ExecutiveCompany: Highfy.pk Location: Khaliq Uz Zaman Road, Block 8 Clifton, Opposite Bachaa Party, Karachi Job Type: Full-Time Education Required: Minimum Bachelor&rsquo;s Degree Salary: PKR 60,000 &ndash; 65,000 per monthAbout Highfy.pkHighfy.pk is a fast-growing eCommerce platform committed to delivering quality products and an excellent shopping experience. We believe in a customer-first mindset and are looking for individuals who genuinely care about customer satisfaction and building long-term relationships.Job Responsibilities<ul><li>Respond to customer inquiries via call, WhatsApp, email, and social media in a timely and professional manner</li><li>Resolve customer complaints efficiently while maintaining a positive tone</li><li>Process orders, returns, exchanges, and refunds</li><li>Coordinate with logistics and warehouse teams to ensure smooth order fulfillment</li><li>Maintain accurate records of customer interactions</li><li>Provide product information and assist customers in making informed purchasing decisions</li><li>Identify customer needs and suggest improvements to enhance the customer experience</li></ul>Requirements<ul><li>Female Only</li><li>Minimum Bachelor&rsquo;s degree (required)</li><li>2 years experience in Customer Support</li><li>Ability to handle incoming calls and customer complaints professionally</li><li>Strong communication skills (Urdu &amp; English)</li><li>Excellent problem-solving abilities</li><li>Ability to handle difficult situations with patience and professionalism</li><li>Basic computer proficiency (MS Office, Excel, CRM tools preferred)</li><li>Previous customer support experience is a plus</li><li>Must have a customer-first mindset</li></ul>Working Hours<ul><li>09:00 AM &ndash; 06:00 PM (Monday to Saturday)</li></ul>Benefits<ul><li>Paid leaves</li><li>Attendance allowance</li></ul>If you are passionate about helping customers and want to be part of a dynamic team, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>How soon can you join?</li></ul>Work Location: In person

Customer Support Executive

CATCOS PVT.LTD.

We are seeking a professional and customer-focused Customer Support Agent to join our team. The ideal candidate will have strong communication skills and experience handling customer interactions across multiple channels.Key Responsibilities:<ul><li>Manage customer queries via WhatsApp support</li><li>Handle email correspondence in a timely and professional manner</li><li>Provide assistance through call center operations</li><li>Maintain and update data using MS Excel</li><li>Ensure high levels of customer satisfaction</li></ul>Requirements:<ul><li>Proven experience in customer support or call center roles</li><li>Excellent written and verbal communication skills</li><li>Proficiency in Microsoft Excel</li><li>Ability to multitask and manage time effectively</li><li>Strong problem-solving skills</li></ul>Preferred Qualifications:<ul><li>Prior experience in a similar role</li><li>Bachelor's Degree</li><li>Ability to work in a fast-paced environment</li></ul>Job Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>How good you think you are in MS Excel, rate yourself (1-10)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center: 1 year (Required)</li></ul>Work Location: In person

Customer Support Agent (WhatsApp, Email & Call Center)

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

Icon Group of Companies

Icon Global (Private) Limited is Hiring: Customer Service ExecutiveAre you a people-person who thrives on solving problems and creating great experiences? Join our team as a Customer Service Executive and be the voice that makes a difference!What you&rsquo;ll do:<ul><li>Handle customer inquiries with professionalism and empathy</li><li>Resolve issues quickly and efficiently</li><li>Build strong customer relationships</li></ul>What we&rsquo;re looking for:<ul><li>Excellent communication skills</li><li>Problem-solving mindset</li><li>Positive attitude and team spirit</li><li>Experience of CRM tools like Zoho CRM</li></ul>Job Timing: 05:00 PM - 02:00 AM Job Type: Full-time (Onsite) Location: DHA Phase 2 Extension, Karachi Salary: Market CompetitiveOther Perks &amp; Benefits:Provident Fund Medical Insurance Paid LeavesLeave Encashment Annual Bonus Punctuality BonusApply now or tag someone who&rsquo;d be a great fit!Interested candidates can share their resumes at zobia@icon.com.pk#Hiring #CustomerService #Careers #JoinOurTeam #IconGlobal #GoodOpportunity #USmarket #HospitalityIndustry #B2B #KarachiJobs #Jobs2k26Job Type: Full-timeWork Location: In person

Customer Service Executive

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

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