customer service representative Jobs in Karachi

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customer success specialist Jobs in Karachi

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customer support representative Jobs in Karachi

customer support representative

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customer care specialist

Ezmodex marketing Solutions

Job Title: Chat Support Specialist Company: Ezmodex Marketing SolutionsJob Description:<ul><li>Respond to customer inquiries through chat in a professional and timely manner.</li><li>Assist customers with product and service information.</li><li>Follow up with potential clients and generate leads.</li><li>Maintain accurate chat records and ensure customer satisfaction.</li><li>Coordinate with the sales team when required.</li></ul>Requirements:<ul><li>Intermediate or higher qualification (Intermediate candidates are encouraged to apply).</li><li>Good written communication and typing skills.</li><li>Relevant experience is preferred but not mandatory.</li></ul>Compensation:<ul><li>Fresh Candidates: Commission-based with fuel allowance (no fixed salary).</li><li>Experienced Candidates: Attractive salary package plus commission and fuel allowance, based on relevant experience and performance.</li></ul>Job type part time Location: House no B-181 Gulshan e iqbal block 2 Karachi , Sindh, Pakistancontact :03280231177Work Location: In person

Chat support Specialist

ibex. Pakistan

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too
 
 
 
 
 
 
 !
 
 Responsibiliti
 
 
 <ul>
 <li>
 esProfessionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptl
 </li>
 <li>
 y.Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedure
 </li>
 <li>
 s.Convey interest in each customer through their words with courtesy, attention, a friendly and caring imag
 </li>
 <li>
 e.Providing alternatives to products/items, which are not available on the ecommerce websit
 </li>
 <li>
 e.Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedure
 </li>
 <li>
 s.Deliver exceptional customer service to every customer with empathy, patience and in a composed manne
 </li>
 <li>
 r.Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA regio
 </li>
 <li>
 n.Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on cal
 </li>
 <li>
 l.Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT
 </li>
 <li>
 ).Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issue
 </li>
 <li>
 s.Staying up to date with latest updates on CRM and other systems information, process changes and future update
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 onsExceptional verbal communication skills in English is a mu
 </li>
 <li>
 st.Candidates must possess a clear American accent to easily explain and help the customer base in
 </li>
 <li>
 US.Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a pl
 </li>
 <li>
 us.Candidate should be 18 years or older (You will be required to show your CNIC during the intervie
 </li>
 <li>
 w).Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatti
 </li>
 <li>
 ng.Experience using CRM systems is a bon
 </li>
 <li>
 us.Fresh graduates and students searching for entry-level roles or call center jobs in Karachi/Lahore/Islamabad are encouraged to app
 </li>
 </ul>
 
 
 
 
 
 ly.
 
 Pay range and compensation pac
 
 
 
 kageIt is a full-time ibex. job opening in Pakistan. The role will be on-site in one of ibex. office&rsquo;s in Karachi/Lahore/Islamabad. Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practic
 
 
 
 
 
 
 es).
 
 Perks &amp; Ben
 
 
 <ul>
 <li>
 efits24/7 transport s
 </li>
 <li>
 ystemMedical and health insu
 </li>
 <li>
 ranceBo
 </li>
 <li>
 nusesIncen
 </li>
 </ul>
 
 
 
 
 
 tives
 
 Career Growth Opportunities at ibex. Pa
 
 
 
 kistanThis ibex. job role offers career growth pathways, depending on performance and interest, incl
 
 <ul>
 <li>
 uding:Customer Service Representative Supervisors/ Tea
 </li>
 <li>
 m LeadOffice Administrator / Operations Coord
 </li>
 <li>
 inatorTraining Speci
 </li>
 <li>
 alistsCross-campaign growth for more ex
 </li>
 <li>
 posureCross-departmental growth for specific interests like marketing, IT, HR
 </li>
 </ul>
 
 
 
 
 
 , etc.
 
 Equal Opportunity St
 
 
 
 atementibex. Pakistan is committed to diversity and inclu
 
 
 
 
 sivity.
</div>

Customer Success Specialist

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
 &nbsp;
 
 &nbsp;
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

IBEX Global

ibex Pakistan is seeking enthusiastic and customer-oriented professionals to join our Global Customer Support team. In this role, you will assist international customers through voice and chat channels, ensuring exceptional service while maintaining professionalism and delivering a positive customer experience.Key Responsibilities<ul><li>Respond to inbound customer inquiries via voice calls and live chat.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer concerns, complaints, and basic technical or service-related issues promptly and effectively.</li><li>Record and update customer interactions accurately in the CRM system.</li><li>Meet individual and team performance, quality, and productivity goals.</li><li>Escalate complex or unresolved issues to the relevant departments when required.</li><li>Deliver a seamless and professional customer experience during every interaction.</li></ul>Eligibility Criteria<ul><li>Minimum qualification: Matric/O Levels or equivalent (Bachelor's degree preferred).</li><li>Strong spoken and written English communication skills are essential.</li><li>An American or neutral English accent is preferred.</li><li>Good working knowledge of MS Office applications, particularly Excel and Word.</li><li>Ability to work efficiently in a fast-paced and target-driven environment.</li><li>Applicants must be at least 18 years of age and possess a valid CNIC.</li><li>Must be willing to work rotational evening and night shifts.</li></ul>Working Hours<ul><li>Rotational shifts are scheduled between 4:00 PM and 11:00 AM.</li><li>Each shift consists of 9 working hours, including break time.</li><li>Shift schedules are assigned by the company based on operational requirements.</li><li>Employees are required to work late-night shifts as part of the rotation.</li></ul>Employee Benefits<ul><li>Comprehensive Medical Insurance with OPD Coverage</li><li>Provident Fund with investment opportunities</li><li>Annual Leave and Leave Encashment</li><li>Paid On-the-Job Training</li><li>Two Weekly Off Days</li><li>Modern Workplace with Ergonomic Furniture</li><li>Employee Referral Rewards</li><li>Annual Salary Increment</li><li>Company-Provided Transport Facility</li><li>Employee Loan Facility</li><li>Recognition and Appreciation Programs</li></ul>Become a part of ibex Pakistan's international customer support team and grow your career in a dynamic, performance-driven environment. If you have outstanding English communication skills and are comfortable working rotational shifts, we encourage you to apply today.Pay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>What is your highest level of education?</li><li>How would you rate your English communication skills?</li><li>Our shifts are scheduled between 4:00 PM and 11:00 AM on a rotational basis. Are you available to work these hours?</li></ul>Work Location: In person

Global Customer Support

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

E-Commerce Chat Support Executive

Octdaily

<div>
 
 We are seeking an experienced
 
 RCM Specialist
 
 with expertise in
 
 Wound Care Medical Billing, Coding Support, Claims Management, and Denial Resolution
 
 . The ideal candidate should have in-depth knowledge of wound care procedures, payer guidelines, medical necessity requirements, and reimbursement processes. The specialist will be responsible for ensuring accurate claim submission, timely reimbursement, and effective denial management while maintaining compliance with payer policies and industry regulations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Medical Billing
 
 
 <ul>
 <li>
 Review provider documentation for completeness and billing accuracy.
 </li>
 <li>
 Submit clean claims within established turnaround times.
 </li>
 <li>
 Verify patient demographics, insurance eligibility, and authorization requirements.
 </li>
 <li>
 Ensure proper linkage of ICD-10-CM, CPT, and HCPCS codes.
 </li>
 <li>
 Monitor claim acceptance and resolve clearinghouse rejections promptly.
 </li>
 <li>
 Review Explanation of Benefits (EOBs) and Electronic Remittance Advices (ERAs).
 </li>
 <li>
 Post payments accurately and identify underpayments or payment discrepancies.
 </li>
 <li>
 Follow up on unpaid and partially paid claims until final resolution.
 </li>
 <li>
 Maintain payer-specific billing guidelines and reimbursement updates.
 </li>
 </ul>
 
 
 
 
 
 Wound Care Billing Expertise
 
 
 
 The specialist must have working knowledge of billing and documentation requirements for:
 
 
 
 Debridement Procedures
 
 
 
 
 Skin Substitute and Grafting Procedures
 
 
 
 
 Advanced Wound Care Procedures
 
 
 
 
 
 
 
 Denial Management Responsibilities
 
 
 <ul>
 <li>
 Analyze denied claims to identify the root cause.
 </li>
 <li>
 Resolve coding, billing, and documentation-related denials.
 </li>
 <li>
 Prepare and submit first-level and second-level appeals.
 </li>
 <li>
 Review payer policies and LCD/NCD guidelines.
 </li>
 <li>
 Identify denial trends and recommend preventive actions.
 </li>
 <li>
 Coordinate with providers and coding teams to obtain additional documentation.
 </li>
 <li>
 Track appeal outcomes and maintain denial logs.
 </li>
 <li>
 Reduce denial rates and improve first-pass claim acceptance.
 </li>
 <li>
 Meet established turnaround times for denial resolution.
 </li>
 </ul>
 
 
 
 
 
 Accounts Receivable (AR) Follow-up
 
 
 <ul>
 <li>
 Follow up with commercial, Medicare, Medicaid, and workers' compensation payers.
 </li>
 <li>
 Resolve aging claims across all AR buckets.
 </li>
 <li>
 Identify payment variances and recover underpayments.
 </li>
 <li>
 Escalate high-value accounts when necessary.
 </li>
 <li>
 Maintain productivity and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Required Technical Knowledge
 
 
 
 The candidate should demonstrate proficiency in:
 
 <ul>
 <li>
 ICD-10-CM diagnosis coding
 </li>
 <li>
 CPT and HCPCS procedure coding
 </li>
 <li>
 NCCI edits
 </li>
 <li>
 LCD and NCD coverage policies
 </li>
 <li>
 Medical necessity requirements
 </li>
 <li>
 Modifier usage (e.g., 25, 59, X{EPSU}, JW, JZ, GA, GY, GX, KX)
 </li>
 <li>
 Global surgical package guidelines
 </li>
 <li>
 CMS billing regulations
 </li>
 <li>
 Medicare and commercial payer policies
 </li>
 <li>
 Prior authorization requirements
 </li>
 <li>
 Coordination of Benefits (COB)
 </li>
 <li>
 Appeals and reconsideration processes
 </li>
 <li>
 Claim correction and reopening procedures
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Attention to detail and high level of accuracy.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Strong understanding of payer reimbursement methodologies.
 </li>
 <li>
 Ability to work independently and collaboratively with clinical and administrative teams.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum
 
 3&ndash;5 years of experience
 
 in U.S. medical billing and Revenue Cycle Management.
 </li>
 <li>
 Minimum
 
 2 years of hands-on experience
 
 in wound care billing and denial management.
 </li>
 <li>
 Experience billing Medicare, Medicaid, and commercial insurance plans.
 </li>
 <li>
 Knowledge of wound care reimbursement policies and documentation standards.
 </li>
 <li>
 CPC, COC, or CCS certification is preferred.
 </li>
 <li>
 Associate's or Bachelor's degree in a healthcare-related field is preferred.
 </li>
 </ul>
</div>

RCM Specialist

Explore 156+ Customer care specialist in Karachi this August. Find roles across top companies and apply now to boost your career.

156 customer care specialist jobs In Karachi

Chat support Specialist

Customer Success Specialist

Chat Support Specialist (E-Commerce)

Global Customer Support

Chat Support Specialist (E-Commerce)

E-Commerce Chat Support Executive

RCM Specialist