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customer experience specialist

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customer service representative

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digital customer support operator

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e-commerce operations coordinator

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b2b coordinator

customer care coordinator

LAWAZEM

<div>As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service. Your expertise in customer relations will help us build lasting connections with our clientele.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Respond to customer inquiries via phone, email, and live chat promptly and professionally.</li>
<li>Assist customers with understanding our products and services, resolving any issues they may encounter.</li>
<li>Document customer interactions and feedback to improve service processes.</li>
<li>Collaborate with other departments to resolve customer issues efficiently.</li>
<li>Track and monitor customer feedback to identify trends and opportunities for improvement.</li>
<li>Maintain a positive and professional demeanor while managing challenging customer situations.</li>
<li>Contribute to the development of customer service policies and procedures.</li>
</ul>Requirements<ul>
<li>Minimum of 2 years of experience in customer service or support roles.</li>
<li>Strong communication skills in both Arabic and English.</li>
<li>Exceptional listening and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Proficient in using customer service software and CRM systems.</li>
<li>Flexibility to work during varying shifts to accommodate customer needs.</li></ul></div>

Customer Care Coordinator

Steel Force Building Materials Trading

Position: Sales CoordinatorJob Summary: We are seeking a motivated and detail-oriented Sales Coordinator to join our team specializing in building materials, construction items, hardware, and machine tools trading. The ideal candidate will be responsible for supporting the sales team, managing customer relationships, and ensuring smooth operations in the Sales Department.Key Responsibilities:<ul><li>Assist the sales team in managing schedules, preparing sales documents, and handling customer inquiries.</li><li>Coordinate with suppliers and logistics to ensure timely delivery of products.</li><li>Maintain and update sales and customer records in the CRM system.</li><li>Prepare sales reports and analyze data to support sales strategies.</li><li>Communicate with customers to provide information about products, prices, and availability.</li><li>Support the sales team in achieving sales targets and objectives.</li><li>Handle administrative tasks related to sales processes and customer service.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Business Administration, Marketing, or a related field.</li><li>Proven experience in sales coordination or a similar role, preferably in the building materials or construction industry.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Microsoft Office and CRM software.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to multitask and manage time effectively.</li><li>Knowledge of the local market and industry trends in KSA is a plus.</li></ul>Benefits:<ul><li>Competitive salary.</li><li>Health insurance and other benefits as per company policy.</li><li>Opportunities for professional growth and development.</li></ul>Job Types: Full-time, PermanentPay: From ﷼3,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>

Sales Coordinator

Bupa

<div><h4 class="jobSectionHeader">Job Description</h4>
<div>The Patient Relationship Manager at Smart Clinic of Bupa CareConnect is responsible for leading the delivery of exceptional patient-centred services and ensuring compliance with operational excellence standards. This role oversees the effective management of clinic cases, develops and nurtures positive relationships with patients, resolves customer complaints, and ensures smooth coordination across teams. By maintaining a professional image and fostering a culture of excellence, the manager plays a critical role in enhancing the overall patient and stakeholder experience.

Patient Engagement and Customer Service
<ul>
<li>Greet patients and visitors in a professional and friendly manner, representing Bupa CareConnect values.</li>
<li>Provide accurate information about services, policies, and processes.</li>
<li>Address patient inquiries and concerns, escalating issues as necessary.</li>
<li>Follow CareConnect&rsquo;s operational procedures as outlined in the manual to comply with the department&rsquo;s procedures and standards.</li>
<li>Follow up on all Medical requests such as but not limited to, medication dispensing, lab, radiology, medical Information retrival and referal etc.</li>
<li>Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it&rsquo;s provider and proceed general queries with confidence at all times.</li>
<li>Deal competently with members, Clinic staff feedback and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.</li>
<li>Manage to support maternity, pediatric and special needs medical cases.</li>
<li>Solve the customer comlaints / service failure without the need of further escalations</li>
<li>Ensure the proper follow up of the recovery plan / take a lead to standardize the porposed solutions (Kaizens, RIM, JDI...etc)</li>
<li>Ensure that the complaints are entered into the service esclation tools so as to take preventive actions.</li>
<li>Commit to patient confidentiality and always maintain patient records.</li>
<li>Answer questions, handle interruptions, and attend to patient concerns during daily tasks.</li></ul> 


Teamwork Support and Staff Management
<ul>
<li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives</li>
<li>Plan and coordinate section procedures and systems, devising ways to streamline processes.</li>
<li>Strive consistently to promote a positive team spirit</li>
<li>Contribute to the team positively.</li>
<li>Assess staff performance and provide coaching and guidance to ensure maximum efficiency.</li></ul> 


Operational Excellence
<ul>
<li>Coordinate with medical staff to streamline outpatient services.</li>
<li>Ensure smooth operation of the front desk, handling interruptions and completing daily tasks.</li>
<li>Play a support role for the hospital staff (Insurance, Pharmacists, Lab, and Radiology ..etc) and enable coaching and training on CareConnect Protocol / services to the clinc&rsquo;s staff.</li>
<li>Respect government laws and organizational regulations, including quality and safety protocols.</li>
<li>Use equipment safely and help maintain office supplies, including stationary and electronics</li></ul> 


Complaints Management
<ul>
<li>Solve the customer comlaints / Service Failure without the need of further escalations</li>
<li>Ensure the proper follow up of the recovery plan / take a lead to standrize the porposed solutions ( Kaizens , RIM ,JDI ..etc )</li>
<li>Ensure that the complaints are entered into the Service esclation tools so as to take preventive actions</li></ul> 


Clinic Relationship Building
<ul>
<li>To establish excellent relationships with the providers, CARE CONNECT Clerks and Point of Care delivery teams</li>
<li>To ensure that the image of the providers in front of the customers is strenghtened giving further booset to the partnership framework</li></ul> 


Proffesional appearance and commitment
<ul>
<li>To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div><div><ul><li>Healthcare, Patient care, Medical Coordinator</li>
<li>Multi-cultural with interpersonal and communication skills, excellent planning</li>
<li>maintain control and order under stressful conditions and periods of high unit activity, while utilizing effective and respectful communication with patients, families, and the health care team</li>
<li>Demonstrate effective and respectful communication with patients, families and the healthcare team, using excellent interpersonal skills</li>
<li>Ability to adapt to a rapidly changing environment</li>
<li>Ability to quickly and appropriately prioritize tasks and manage interruptions</li>
<li>Ability to multi-task with multiple requests being asked at once</li>
<li>Complete work timely and accurately</li>
<li>Work effectively and collaboratively within a team environment</li>
<li>Commercial skills in combination with service focused mindset</li></ul> 

</div></div>
<h4 class="jobSectionHeader">Education</h4>
<div>Bachelor's degree in medical field such as nursing or pharmacy is highly preferred</div></div>

Patient Experience & Coordination (Pipeline)

Converge

<div>
 
 
 Sales &amp; Marketing Coordinator I Riyadh, KSA
 
 
 
 
 
 
 
 What This Role Is About?
 
 
 
 As the
 
 Sales and Marketing Coordinator
 
 , you will play a key supporting role in driving the effectiveness of regional sales and marketing activities. Working closely with the local Sales &amp; Marketing team and reporting to the Regional Marketing Manager, you will help execute marketing initiatives, support sales operations, and contribute to increasing brand visibility, customer engagement, and commercial performance.
 
 
 
 
 
 In this role, you will be involved in implementing local marketing campaigns, coordinating digital communications, and supporting content creation across multiple channels. You will also assist in tracking campaign performance through defined KPIs, ensuring marketing efforts are data-driven and continuously optimised.
 
 
 
 
 
 Additionally, you will support the organisation of events such as sales meetings, seminars, promotional activities, and trade shows, while collecting and analysing customer feedback to drive continuous improvement. Acting as a key liaison with external partners such as agencies and suppliers, you will help ensure smooth execution of marketing initiatives. Strong organisational skills will be essential, as you will maintain project tracking tools, calendars, media contact lists, and provide administrative support to the wider team.
 
 
 
 
 
 Your contribution will directly support revenue growth, strengthen brand awareness, and enhance the overall customer experience in a fast-paced and evolving environment.
 
 
 
 
 
 
 The Client&rsquo;s Definition of the Ideal Fit
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related discipline; relevant industry experience will also be considered.
 </li>
 <li>
 Minimum of
 
 3 years&rsquo; experience
 
 in a similar sales and marketing coordination role, ideally within a regulated or structured industry environment.
 </li>
 <li>
 Strong communication and presentation skills, with the ability to collaborate effectively with internal teams and external partners.
 </li>
 <li>
 Proven ability to manage multiple tasks, prioritise effectively, and meet deadlines in a dynamic, high-demand setting.
 </li>
 <li>
 Practical, customer-focused mindset with the ability to support initiatives that enhance customer engagement and experience.
 </li>
 <li>
 Good analytical and administrative skills, including experience preparing reports and tracking campaign performance.
 </li>
 <li>
 Comfortable working both independently and as part of a collaborative team.
 </li>
 <li>
 Fluent in
 
 English and Arabic
 
 , with the ability to communicate confidently across written and verbal channels.
 </li>
 </ul>
</div>

Sales Marketing Coordinator

Nestlé Nespresso SA

<div>
 
 Job Purpose
 
 
 
 
 
 Act as a brand ambassador for Nespresso within the Boutique and ensure that the Nespresso values are embodied and lived by the team.
 
 
 Support the Boutique Manager in daily operations and replace them during absences.
 
 
 
 
 
 
 
 
 1. Ensure Nespresso Brand Consistency and 360&deg; Customer Experience
 
 
 
 
 
 Boutique Organization
 
 <ul>
 <li>
 Ensure the Boutique is clean, organized, properly equipped, and well presented.
 </li>
 <li>
 Check daily that capsule, machine, and accessory displays are complete and follow company guidelines.
 </li>
 <li>
 Guarantee smooth operations aligned with customer expectations (reception, waiting times, tasting area).
 </li>
 <li>
 Monitor service excellence and provide guidance for continuous improvement.
 </li>
 </ul>
 
 
 
 
 2. Customer Service
 
 <ul>
 <li>
 Welcome, guide, and advise customers while identifying their needs.
 </li>
 <li>
 Advise both existing and potential Club Members on Nespresso products and services.
 </li>
 <li>
 Introduce customers to the art of coffee tasting and encourage curiosity about the full product range.
 </li>
 <li>
 Maintain a proactive approach toward customers.
 </li>
 <li>
 Handle complaints and customer feedback appropriately.
 </li>
 </ul>
 
 
 
 
 
 
 
 3. Operational Excellence
 
 <ul>
 <li>
 Manage the presence and daily tasks of Coffee Specialists (tasting area, stock control, delivery reception, etc.).
 </li>
 <li>
 Report maintenance issues to the Operations Coordinator and manage related documentation.
 </li>
 <li>
 Communicate necessary information to other departments (security, cleaning, maintenance).
 </li>
 <li>
 Ensure accurate reporting and timely escalation of IT problems.
 </li>
 <li>
 Register new Boutique customers, open accounts, introduce Club and Boutique services, and assist with first purchases.
 </li>
 </ul>
 
 
 
 
 
 
 
 4. Cash Management
 
 <ul>
 <li>
 Implement and supervise cash collection procedures.
 </li>
 <li>
 Perform &ldquo;cash checks&rdquo; (if applicable), process card payments, and ensure alignment between received amounts and orders.
 </li>
 <li>
 Operate and reconcile cash registers daily.
 </li>
 <li>
 Ensure compliance with control documentation (Deleted Orders, Free Products, Credit Notes, Returns).
 </li>
 <li>
 Adhere to internal quality and billing procedures.
 </li>
 </ul>
 
 
 
 
 5. Inventory Management
 
 <ul>
 <li>
 Supervise stock control for machines, capsules, and accessories, as well as POS materials.
 </li>
 <li>
 Anticipate stock needs and ensure constant availability.
 </li>
 <li>
 Verify deliveries and maintain optimal order frequency and cost.
 </li>
 <li>
 Optimize stock storage areas.
 </li>
 </ul>
 
 
 
 
 
 
 
 6. People Development
 
 <ul>
 <li>
 Train and coach Coffee Specialists; ensure all staff embody Nespresso values.
 </li>
 <li>
 Implement a regular Boutique training plan and monitor results to enhance customer experience.
 </li>
 <li>
 Ensure safe and motivating working conditions.
 </li>
 </ul>
 
 
 
 
 
 
 
 7. Compliance
 
 <ul>
 <li>
 Implement and maintain operational procedures and follow all Quality and SHE systems, including Nestl&eacute; Nespresso CARE guidelines and local regulations.
 </li>
 <li>
 Motivate the team to adhere to quality standards.
 </li>
 <li>
 Ensure Boutique areas comply with international standards.
 </li>
 <li>
 Guarantee safe working conditions.
 </li>
 </ul>
 
 
 
 
 
 
 
 Key Experiences Required
 
 
 
 
 
 Education
 
 
 &bull; Bachelor&rsquo;s degree
 
 
 
 
 
 Experience
 
 
 &bull; 1&ndash;2 years of direct-to-consumer sales experience for premium products/services
 
 
 &bull; 2 years of success as a Senior Coffee Specialist or similar coaching/supervisory role
 
 
 &bull; Frontline management experience preferred
 
 
 
 
 
 Knowledge Requirements
 
 
 &bull; Solid understanding of Nestl&eacute;&rsquo;s 10 Corporate Principles
 
 
 &bull; Knowledge of Nespresso Boutique guidelines and processes
 
 
 &bull; Quality and Safety Management (NQMS)
 
 
 &bull; Local cash handling procedures
 
 
 &bull; Nespresso Inventory and Stock Management
 
 
 &bull; Nestl&eacute; &amp; Nespresso Corporate Business Principles
 
 
 &bull; Nespresso organizational structure
 
 
 &bull; Advanced Nessoft and IT knowledge
 
 
 &bull; Project management skills
 
 
 
</div>

Assistant Store Manager

Designlab Experience

<div>The Internal Travel Coordinator is responsible for planning, booking, and managing all business travel for the founder, other employees and partners. This includes flights, accommodation, ground transport, visas, and travel documentation. The role ensures travel is cost-effective, policy-compliant, and smoothly executed, while providing a high-level service to travellers before, during, and after their trips. The coordinator also supports urgent travel needs and is available to receive calls and manage bookings outside standard office hours when required.

What will you be doing day-to-day?

Travel Planning &amp; Bookings
<ul>
<li>Coordinate end-to-end domestic and international travel arrangements for staff and approved guests.</li>
<li>Book flights, hotels, airport transfers, rail, car hire, and other relevant logistics.</li>
<li>Provide options that balance traveller preferences, budget, and company travel policy.</li>
<li>Prepare detailed itineraries and share confirmations promptly with travellers.</li>
<li>Handle changes, cancellations, and re-bookings efficiently, including last-minute requests.</li>
</ul>
Policy &amp; Cost Management
<ul>
<li>Ensure all bookings align with internal travel policy and approval workflows.</li>
<li>Source best-value fares and rates using preferred suppliers and corporate accounts.</li>
<li>Track travel spends and identify opportunities for savings or supplier improvements.</li>
<li>Maintain accurate records of bookings, costs, and traveller details for reporting.</li></ul> 


Traveller Support &amp; Duty of Care
<ul>
<li>Act as the first point of contact for travel-related queries and issues.</li>
<li>Support travellers with disruptions such as delays, cancellations, missed connections, or accommodation challenges.</li>
<li>Monitor high-risk destinations and coordinate with relevant teams on safety guidance.</li>
<li>Maintain emergency contact and travel risk information where required.</li>
</ul>
Coordination &amp; Administration
<ul>
<li>Liaise with travel vendors, airlines, hotels, and internal stakeholders to resolve queries quickly.</li>
<li>Assist with visas, invitation letters, travel insurance, and required documentation.</li>
<li>Maintain and regularly update internal travel trackers and shared calendars.</li>
<li>Provide monthly/quarterly travel reports to leadership as needed.</li></ul> 


After-Hours Travel Support
<ul>
<li>Receive and respond to urgent travel calls, booking requests, or itinerary changes outside of office hours on an as-needed basis.</li>
<li>Ensure critical travel disruptions are resolved promptly to support employee safety and continuity of business operations.</li></ul></div>

Internal Travel Coordinator

Supertech Group

<div>The E-Commerce Operations Coordinator ensures smooth day-to-day management of webook.com e-commerce processes including order management, vendor coordination, and logistics. This role plays a key part in maintaining operational excellence and ensuring timely, accurate fulfillment.
Key Responsibilities<ul>
<li>
Oversee daily order processing and ensure timely delivery.</li>
<li>Coordinate with logistics and suppliers for stock and shipment updates.</li>
<li>Maintain accurate product data, stock levels, and pricing on the website.</li>
<li>Support customer service with order, refund, and delivery queries.</li>
<li>Track inventory and flag shortages or delays to management.</li>
<li>Generate daily, weekly, and monthly reports on operations and KPIs.</li>
<li>Ensure operational workflows meet internal SLAs and quality standards.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business, Supply Chain, or related field.</li>
<li>1&ndash;3 years of experience in e-commerce operations or fulfillment.</li>
<li>Excellent organizational and multitasking skills.</li>
<li>Strong Excel skills and familiarity with e-commerce tools.</li>
<li>Detail-oriented, proactive, and customer-focused.</li></ul></div>

E-Commerce Operations Coordinator

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