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customer care coordinator receptionist

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator / Receptionist

Cornerstone Development

<div>
 
 
 
 Job Summary
 
 
 
 
 The Receptionist will serve as the first point of contact for our organization, providing exceptional customer service and support to clients, visitors, and staff. This role involves managing front desk operations, handling inquiries, and ensuring a welcoming environment.
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 - Greet and assist visitors and clients in a friendly and professional manner.
 
 
 
 
 - Answer phone calls and direct them to the appropriate personnel.
 
 
 
 
 - Manage scheduling and appointments for staff members.
 
 
 
 
 - Handle incoming and outgoing mail and packages.
 
 
 
 
 - Perform administrative tasks as needed, including data entry and filing.
 
 
 
 
 - Collaborate with various departments to facilitate smooth communication.
 
 
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 - 3-5 years of experience in a receptionist or administrative role.
 
 
 
 - High school diploma or equivalent; additional certification in office administration is a plus.
 
 
 
 
 
 
 Skills and Competencies
 
 
 
 
 - Excellent verbal and written communication skills.
 
 
 
 
 - Strong interpersonal skills with the ability to interact effectively with diverse individuals.
 
 
 
 
 - Proficient in Microsoft Office Suite and basic computer skills.
 
 
 
 
 - Strong organizational skills and attention to detail.
 
 
 
 
 - Ability to multitask and prioritize tasks effectively.
 
 
 
 
 
 
 
 
</div>

Receptionist

LeadInTop

<div>
 
 <ul>
 <li>
 As the first point of contact for our company, the Receptionist will greet visitors and deliver exceptional customer service.
 
 </li>
 <li>
 Answer, screen, and forward incoming phone calls. Provide basic and accurate information in-person and via phone/email.
 
 </li>
 <li>
 Supports managers and employees through a variety of tasks related to organization and communication.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 <ul>
 <li>
 Good verbal and written communication skills are important for interacting with colleagues, clients, and external contacts.
 
 </li>
 <li>
 Strong organizational abilities are crucial for managing tasks, schedules, and priorities efficiently.
 
 </li>
 <li>
 The ability to identify issues, evaluate options, and implement solutions is valuable in handling administrative challenges.
 
 </li>
 <li>
 Proficiency in office software such as Microsoft Office (Word, Excel, PowerPoint), email management.
 
 </li>
 <li>
 Proficiency in internet and computer-related tasks.
 
 </li>
 <li>
 +1 Experience at the same filed.
 
 </li>
 <li>
 Must have high management skills.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 <ul>
 <li>
 Social and Medical Insurance.
 
 </li>
 <li>
 2 Days Off.
 </li>
 </ul>
</div>

Admin

Egyptian Pearl's

<div>
 Egyptian Pearls is looking to hire a Receptionist to join our team in New Nozha.
 
 
 Job Responsibilities:
 
 
 Welcome and assist visitors and clients in a professional manner.
 
 Answer phone calls and direct them to the appropriate departments.
 
 Organize and schedule appointments and meetings.
 
 Handle incoming and outgoing mail and correspondence.
 
 Perform basic administrative and clerical tasks as needed.
 
 
 Requirements:
 
 
 Relevant educational background.
 
 Proficiency in computer use and Microsoft Office applications.
 
 Excellent communication and interpersonal skills.
 
 Presentable and courteous personality.
 
 Previous experience in a similar role is preferred.
 
 
 Job Details:
 
 Location: New Nozha
 
 Working Hours: 10:00 AM &ndash; 6:00 PM (Friday off)
 
 Employment Type: Full-time
 
 
 How to Apply:
 
 Send your CV to: careers@egyptianpearls.com Or contact us via phone/WhatsApp: 01009944596
</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25126080
 
 
 
 Job Category
 
 Administrative
 
 
 
 Location
 
 JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt, 11757VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Supports the General Manager and his/her team by assisting on administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 1 year experience in the administrative assistance, clerical services, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Providing Documentation and Reporting Support
 
 
 
 <ul>
 <li>
 Assists managers in preparation of various reports and presentations.
 </li>
 <li>
 Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
 </li>
 <li>
 Makes new files, maintains existing files.
 </li>
 <li>
 Maintains giveaway/donation files and assists in making reservations.
 </li>
 <li>
 Provides administrative support to manager/s and department.
 
 
 </li>
 </ul>
 
 Supporting Correspondence
 
 
 
 <ul>
 <li>
 Composes, produces and signs correspondence on routine matters.
 </li>
 <li>
 Produces and distributes correspondence as required.
 </li>
 <li>
 Answers department phones.
 </li>
 <li>
 Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
 </li>
 <li>
 Sorts and distributes mail.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Providing services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Ensures the quality, standards and meets the expectations of the customers on a daily basis.
 </li>
 <li>
 Attends meetings and communicates with executive and peers as an effort to improve quality of service.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
 </li>
 <li>
 Signs for managers and release, with specific permission.
 </li>
 <li>
 Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
 </li>
 <li>
 Attends meetings to plan, organize, prioritize, coordinate and manage activities.
 </li>
 <li>
 Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
 </li>
 <li>
 Informs and/or updates the executives and peers on relevant information in a timely manner.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Admin Assistant

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171519
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Assistant at the Information Desk is responsible for providing support and assistance to customers in a friendly and professional manner at IKEA Egypt. This role requires the individual to represent the IKEA brand effectively, maintain store standards, and contribute to customer satisfaction by addressing inquiries and complaints efficiently. Success in this position involves maintaining high customer service standards, improving customer service processes, and embodying the values of the IKEA brand.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customers
 
 
 <ul>
 <li>
 Greet and welcome customers upon arrival at the store.
 </li>
 <li>
 Answer customer inquiries and provide guidance on shopping at IKEA.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Log customer feedback on CRM system to build a knowledge base of frequent complaints and inquiries with relevant solutions.
 </li>
 <li>
 Ensure customers are dealt with professionally to ensure maximum customer satisfaction.
 </li>
 <li>
 Make announcements and page the person visitors have asked to see.
 </li>
 <li>
 Ensure customer bags are stored safely and securely.
 </li>
 <li>
 Ensure shopping tools and catalogues are available for customers.
 </li>
 <li>
 Provide bags and trolleys as appropriate.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Adhere to all system procedures as per policy and procedure.
 </li>
 <li>
 Provide Customer Senior with constant suggestions for improvements.
 </li>
 <li>
 Provide customers with catalogues upon request.
 </li>
 <li>
 Understand the role of shopping tools in increasing sales.
 </li>
 <li>
 Communicate with Duty Manager regarding complaints that require management assistance.
 </li>
 <li>
 Review standard operating procedures regularly.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proficient in dealing with customers and handling inquiries.
 </li>
 <li>
 Strong analytical skills to assess customer feedback and complaints.
 </li>
 <li>
 Effective communication skills with customers and team members.
 </li>
 <li>
 Problem-solving abilities to resolve customer issues efficiently.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School education.
 </li>
 <li>
 Minimum of 2 years of experience in a similar role.
 </li>
 <li>
 Experience as a Customer Service Assistant or Receptionist.
 </li>
 <li>
 Effective communication and customer handling skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | CFC

ReliefWeb

<div>
 Egypt
 
 
 Resettlement Legal Officer
 
 
 Organization
 
 
 <ul>
 <li>
 St. Andrew&rsquo;s Refugee Services
 
 
 </li>
 </ul>
 Posted 22 Oct 2025 Closing date 27 Oct 2025
 
 
 
 Saint Andrew&rsquo;s Refugee Services, Cairo
 
 
 
 
 Call for Applications: Resettlement Program, Resettlement Legal Officer
 
 
 
 Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community outreach and unaccompanied youth and children support services. We provide high-quality services meeting the unaddressed needs of refugees, and we provide a safe and inclusive space for displaced people to come together as a community. We work for refugees, with refugees, to make rights recognition a reality.
 
 
 
 StARS&rsquo; Mission:
 
 Driven by a commitment to solidarity and human dignity, StARS works both as displaced people and for displaced people to support the resilience and leadership of individuals and communities in their pursuit of an enhanced quality of life.
 
 
 
 StARS&rsquo; Vision:
 
 StARS envisions a future where displaced people and the societies they join stand in solidarity, recognizing the strength and leadership of refugees. In this world, the displaced thrive with dignity, claiming their rights and enriching our shared human experience.
 
 
 
 Standard of Professional Conduct:
 
 StARS and all its staff must adhere to the values and principles outlined in StARS&rsquo; Code of Conduct, Child Safeguarding Policy, and PSEAH policy.
 
 
 
 Commitment to Gender, Equality, Diversity, and Inclusion:
 
 StARS is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. StARS expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
 
 
 
 We serve
 
 people from many places, including Eritrea, Ethiopia, Iraq, Somalia, South Sudan, Sudan, Syria and Yemen.
 
 
 To learn more please visit our website: www.stars-egypt.org or our Facebook page https://www.facebook.com/standrewsrefugeeservices?fref=ts
 
 
 
 Project Description: Refugee Legal Aid Program
 
 
 
 The Refugee Legal Aid Program provides advice and representation to refugees seeking recognition by UNHCR through refugee status determination procedures in Egypt and assists refugees in accessing resettlement to safe third countries. The Refugee Legal Aid Program is seeking a Resettlement Legal Officer to assist vulnerable refugees in their resettlement process.
 
 
 
 Role
 
 
 
 Under the supervision of the Resettlement Program Coordinator, the Resettlement Legal Officer is responsible for the provision of legal advice and representation to urban refugees in matters related to resettlement. This includes: assessment of initial requests for assistance with resettlement; the screening of cases to identify those of heightened vulnerability fitting UNHCR&rsquo;s resettlement criteria; drafting referral documents in support of claims for resettlement; reviewing intake screenings of volunteer legal advisors; and providing advice to refugees in all matters related to resettlement through drop-in services. The Resettlement Legal Officer is also expected to contribute to advocacy efforts regarding the urban refugee population and to supervise and train volunteer staff. The Resettlement Legal Officer is a member of a team of approximately 20 legal staff and reports to the Resettlement Program Coordinator.
 
 
 
 Responsibilities
 
 
 
 All duties are carried out under the supervision of the Resettlement Program Coordinator.
 
 
 
 Legal and Technical
 
 
 
 <ul>
 <li>
 To conduct the screening and intake of potential clients for representation in resettlement matters.
 </li>
 <li>
 To prepare seven to ten resettlement referrals per month.
 </li>
 <li>
 To maintain good working knowledge of UNHCR policies and procedures in resettlement matters.
 </li>
 <li>
 To assist in the review and preparation of resettlement referrals to UNHCR.
 </li>
 <li>
 To identify cases appropriate for expedited consideration by UNHCR and to draft such requests.
 </li>
 <li>
 To assist with follow-up communication and inquiries to UNHCR regarding resettlement cases.
 </li>
 <li>
 To provide general legal counseling and assistance to refugees regarding their applications for registration, protection, and resettlement before UNHCR.
 </li>
 <li>
 To undertake country of origin research in support of individual claims and for general organizational research purposes. To maintain good working knowledge of the current political and social situations in the countries of origin of StARS&rsquo; clients.
 </li>
 <li>
 To assess extra-legal client needs and refer to other StARS teams or external organizations as appropriate.
 </li>
 <li>
 To undertake comprehensive case management practices including maintaining and updating electronic databases and records for each client, and keeping detailed notes of all casework activities.
 </li>
 <li>
 To adhere to the Nairobi Code of Ethics, the StARS Policies and Procedures Manual, and the StARS Code of Conduct.
 
 
 </li>
 </ul>
 
 Programmatic
 
 
 
 <ul>
 <li>
 To assist the Resettlement Program Coordinator in development and implementation of team policies and procedures.
 </li>
 <li>
 To provide case reporting data to the Resettlement Program Coordinator as requested for purposes of accurately reporting work to senior management, funders, and others.
 </li>
 <li>
 To attend and contribute to meetings and other staff meetings.
 </li>
 <li>
 To build and maintain strong relationships with refugee communities in Cairo.
 </li>
 <li>
 To build and maintain relationships with psychosocial and education staff and operational partners.
 
 
 </li>
 </ul>
 
 Supervisory
 
 
 
 <ul>
 <li>
 To assist the Resettlement Program Coordinator in conducting intensive one-to-two-week training for new volunteers two to three times per year.
 </li>
 <li>
 To assist the Resettlement Program Coordinator in the management of volunteer caseloads, and the provision of case specific advice.
 </li>
 <li>
 To engage proactively in promoting self-care among volunteers and other staff.
 </li>
 <li>
 To ensure high quality legal advice and representation and a refugee rights-based approach.
 
 
 </li>
 </ul>
 
 Finance and Administration
 
 
 
 <ul>
 <li>
 To undergo probation and regular performance appraisals.
 
 
 </li>
 </ul>
 
 Communication and Reporting
 
 
 
 <ul>
 <li>
 To communicate regularly with the Resettlement Program Coordinator, reporting on all major issues and developments in the field and within the Refugee Legal Aid Program.
 </li>
 <li>
 To promote information-sharing within the Refugee Legal Aid Program and StARS on all issues affecting the populations we serve.
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 The ideal candidate will be energetic, articulate, and comfortable interacting with diverse segments of society. She or he will have demonstrated a firm commitment to human rights and refugee issues.
 
 
 
 Essential Qualifications
 
 
 
 <ul>
 <li>
 English being the official language of UNHCR Cairo and StARS, the Resettlement Legal Officer must be fluent in oral and written English.
 </li>
 <li>
 Fluency in Arabic or a refugee language is an advantage.
 </li>
 <li>
 Master&rsquo;s degree in a related field (international development, international law, development studies, Middle East Studies) OR a qualified lawyer in any jurisdiction (J.D., LLB or equivalent) OR a minimum of one year of experience in representing refugees in the resettlement or Refugee Status Determination processes OR two years of experience providing direct representation to indigent people in any setting.
 </li>
 <li>
 Excellent legal research and drafting skills.
 </li>
 <li>
 Knowledge of UNHCR guidelines and procedures, especially resettlement criteria.
 </li>
 <li>
 Knowledge of the general protection situation and vulnerabilities of refugees in Egypt.
 </li>
 <li>
 A demonstrated commitment to and sensitivity toward vulnerable or displaced people.
 </li>
 <li>
 Ability to live and work in a fluid security environment.
 </li>
 <li>
 Proven experience drafting client affidavits and legal arguments.
 </li>
 <li>
 Ability to exercise sound legal judgment, well organized, self-motivated, and reliable.
 </li>
 <li>
 Demonstrated compassion for refugees and displaced people.
 </li>
 <li>
 Demonstrated ability to communicate effectively both orally and in writing.
 </li>
 <li>
 Demonstrated ability to work in a team as well as individually.
 </li>
 <li>
 A positive attitude and sensitive manner when dealing with clients including a range of interviewing skills for dealing with challenging scenarios, particularly in advocating for survivors of violence, trafficking, torture, and sexual and gender-based violence.
 
 
 </li>
 </ul>
 
 Desirable Characteristics
 
 
 
 <ul>
 <li>
 Experience designing and conducting training for non-technical audiences.
 </li>
 <li>
 Managerial experience or familiarity with volunteer oversight.
 </li>
 <li>
 Life and work experience in the Middle East or Egypt or with an urban refugee population.
 
 
 </li>
 </ul>
 
 Working Hours:
 
 The Resettlement Legal Officer is expected to be at work for 40 hours per week, between the hours of 9am and 5pm, from Sunday to Thursday. Longer hours, evening and weekend work are sometimes necessary. Work will be conducted both in StARS premises and also in refugee communities and centers.
 
 
 
 Reporting to:
 
 Resettlement Program Coordinator
 
 
 StARS salaries are standardized per position according to a pay scale and are not negotiable based on the individual experiences and qualifications of the candidate. StARS salaries are competitive with the local market. Position salary will be discussed at the shortlisting and interview stage.
 
 
 
 This position is subject to a three-month probationary period, at which time the employee&rsquo;s performance will be reviewed and probation may be extended.
 
 
 
 
 Closing date for applications:
 
 27 October 2025
 
 
 
 Anticipated Starting date:
 
 2 November 2025
 
 
 How to apply
 
 
 
 To apply:
 
 Please send your Cover Letter and CV and brief legal writing sample to
 
 applications@stars-egypt.org
 
 using the subject line &ldquo;Resettlement Legal Officer&rdquo;
 
 .
 
 All applications should provide contact information for two professional/academic reference (referees will only be contacted after interviews).
 
 
 
 
 Note:
 
 Only short-listed applicants will be contacted for an interview.
 
 
 
 Job details
 
 
 Country
 
 
 <ul>
 <li>
 Egypt
 
 
 </li>
 </ul>
 City Cairo Source
 
 
 <ul>
 <li>
 St. Andrew&rsquo;s Refugee Services
 
 
 </li>
 </ul>
 Type
 
 
 <ul>
 <li>
 Job
 
 
 </li>
 </ul>
 Career category
 
 
 <ul>
 <li>
 Program/Project Management
 
 
 </li>
 </ul>
 Years of experience
 
 
 <ul>
 <li>
 0-2 years
 
 
 </li>
 </ul>
 Theme
 
 
 <ul>
 <li>
 Protection and Human Rights
 
 
 </li>
 </ul>
 Share
 
 
 <ul>
 <li>
 Share this on Facebook
 </li>
 <li>
 Share this on X
 </li>
 <li>
 Post this on LinkedIn
 </li>
 </ul>
</div>

Resettlement Legal Officer

Explore 666+ Customer care coordinator receptionist in Cairo 12 Months Contract Jobs In Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

666 customer care coordinator receptionist jobs IN Cairo 12 Months Contract Jobs In Cairo Egypt

Customer Care Coordinator / Receptionist

Receptionist

Admin

Receptionist

Admin Assistant

Shopping Experience Assistant | IKEA | CFC

Resettlement Legal Officer