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customer care executive

Confidential Careers

<div>
 
 We are seeking a dedicated, empathetic, and customer-focused
 
 Customer Care Executive (With Family Book)
 
 to join our team. In this role, you will be the voice of our brand&mdash;providing exceptional service and support to our clients and customers across various communication channels. The ideal candidate has a passion for helping others, thrives in a fast-paced environment, and is committed to delivering solutions with a smile.
 
 
 
 
 
 As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You&rsquo;ll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, live chat, or in person
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right tools and resources
 </li>
 <li>
 Handle customer concerns and complaints with empathy, professionalism, and efficiency
 </li>
 <li>
 Follow up on customer interactions to ensure satisfaction and resolution
 </li>
 <li>
 Maintain records of customer interactions, transactions, feedback, and actions taken
 </li>
 <li>
 Collaborate with internal departments to find solutions and improve customer service processes
 </li>
 <li>
 Identify and escalate priority issues to the appropriate channels
 </li>
 <li>
 Continuously strive to improve service quality and customer experience
 </li>
 <li>
 Stay updated on company products, services, promotions, and procedures
 </li>
 <li>
 Meet individual and team performance goals for service level, quality, and productivity
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in communications, business, or related field
 </li>
 <li>
 2 to 4 years of experience in customer service or client support role
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong problem-solving skills with a solution-oriented approach
 </li>
 <li>
 Patience and ability to handle difficult or emotional customers with professionalism
 </li>
 <li>
 Strong multitasking, time management, and organizational abilities
 </li>
 <li>
 Proficiency in using customer service software, CRMs, and Microsoft Office
 </li>
 <li>
 Ability to work independently and as part of a team in a dynamic environment
 </li>
 <li>
 Positive attitude, willingness to learn, and a customer-first mindset
 </li>
 </ul>
 
 
</div>

Customer Care Executive

NMC Health plc

<div>This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable). The role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient-centred care, and support service recovery. Working in close collaboration with clinical and non-clinical teams, the position monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international standards related to patient care experience</div>
 <div><ul><li>Develop and implement the patient experience strategy in alignment with the group&rsquo;s clinical and operational vision.
</li><li>Oversee patient experience programs across the facility and clinics (where applicable), ensuring consistency and excellence in service delivery.
</li><li>Analyse patient satisfaction data, feedback, and complaints to identify improvement opportunities.
</li><li>Collaborate with the Front Office Team members to ensure complaints are closed within the timeline set and that the complaint tracker is updated and followed up.
</li><li>Provide guidance and training on managing and documenting complaints.
</li><li>Lead initiatives to improve patient communication, empathy, responsiveness, and overall service quality.
</li><li>Implement and manage tools such as patient satisfaction surveys, focus groups, and real-time feedback systems.
</li><li>Drive service recovery efforts and resolution of complex patient grievances.
</li><li>Collaborate with department heads to improve care coordination and patient journey mapping.
</li><li>Conduct regular training and development programs to install a patient-centred culture.
</li><li>Monitor compliance with UAE healthcare regulations and accreditation standards related to patient rights and satisfaction (e.g., DOH, DHA, JCI).
</li><li>Prepare and present regular reports on patient experience trends, initiatives, and outcomes to executive leadership.
</li><li>Foster collaboration across departments to improve both clinical and non-clinical touchpoints in the patient journey.
</li><li>Develop and implement service excellence initiatives.
</li><li>Conduct facility rounds and highlights observations which negatively impact the patient&rsquo;s experience.
</li><li>Lead cross-functional projects to streamline patient flow and reduce wait times.
</li><li>Overlooking the complaint management team member and coordinate with the Front Office Manager to ensure timely closure, follow up and proper documentation.
</li><li>Ensure that patient interviews being conducted and document the findings for future improvements.
</li><li>Overlook the support service team members or outsourced team members working in Housekeeping, Valet Parking, Food &amp; Beverage, Laundry, Attenders and Security; where applicable.
</li><li>Oversight and monitoring of service contracts (F&amp;B, cleaning, laundry, valet, security, waste).
</li><li>Supervise daily operations of all support service departments.
</li><li>Develop and implement operational policies and procedures.
</li><li>Ensure services comply with healthcare regulations, infection control standards, and accreditation requirements (e.g., Joint Commission, OSHA).
</li><li>Conduct regular audits and inspections (e.g., cleanliness, food safety, maintenance).
</li><li>Address non-compliance and implement corrective actions.
</li><li>Collaborate with nursing and clinical teams to respond to service-related patient needs (e.g., room readiness, food delivery).
</li><li>Monitor spending and look for cost-saving opportunities without compromising service quality.
</li><li>Coordinate emergency preparedness and disaster response planning related to support operations.
</li><li>Report regularly on key performance indicators (KPIs) related to patient experience and support services.
</li></ul>Engage with facilities team members and create awareness of the Patient Experience Program and its goals</div>
 <div>Education and Certification:
<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Communications, or a related field.
</li><li>Master&rsquo;s degree in Healthcare Management, Public Health, or Business Administration is strongly preferred.
</li><li>Certification in Patient Experience, Service Excellence, or Six Sigma (e.g., CPXP, Lean) is desirable. 
</li></ul>Knowledge and Skills:
<ul><li>Strong understanding of patient-centred care principles and customer service excellence.
</li><li>Knowledge of UAE healthcare regulations and patient rights standards.
</li><li>Proficient in data analysis, reporting tools, and patient satisfaction survey platforms (e.g., Cemplicity, HCAHPS).
</li><li>Exceptional interpersonal and communication skills.
</li><li>Empathy and emotional intelligence.
</li><li>Ability to lead cross-functional teams and drive culture change.
</li><li>Strong conflict resolution, coaching, and mentoring abilities.
</li></ul>Budgeting and cost control</div>

Patient Experience Manager

GRAY MACKENZIE AND PARTNERS ABU DHABI LIMITED WLL

Job Description &ndash; Digital &amp; Ecommerce ExecutiveCompany: Gray Mackenzie &amp; Partners (GMP) Location: Abu Dhabi, UAE Reports To: Group Retail ManagerAbout Gray Mackenzie &amp; Partners (GMP)Gray Mackenzie &amp; Partners (GMP), one of the oldest and most trusted names in the region, is a leading player in the distribution and retail of Alcohol beverages in Abu Dhabi. With a heritage of excellence and customer trust, GMP continues to expand its presence with innovative digital and ecommerce initiatives.Role OverviewThe Digital &amp; Ecommerce Executive will be responsible for supporting and driving GMP&rsquo;s digital and ecommerce operations across web and app platforms. The role involves day-to-day management of online product listings, promotions, customer engagement, and ensuring smooth order fulfillment. The candidate will play a key role in enhancing customer experience and maximizing online sales growth.Key Responsibilities1. Ecommerce Operations<ul><li>Manage day-to-day ecommerce store operations including product uploads, pricing, stock availability, and promotions.</li><li>Ensure product catalog accuracy (images, descriptions, SKUs, pricing).</li><li>Coordinate with supply chain and warehouse teams to ensure stock synchronization and timely fulfillment.</li></ul>2. Online Sales &amp; Growth<ul><li>Monitor sales performance, conversion rates, and traffic analytics.</li><li>Assist in implementing promotional campaigns, bundles, and discounts to drive online revenue.</li><li>Suggest initiatives to increase average basket size and customer retention.</li></ul>3. Digital Marketing Support<ul><li>Coordinate with the marketing team to execute campaigns (emailers, push notifications, social media integrations).</li><li>Optimize website content for SEO and improve visibility on search engines.</li><li>Support in performance marketing (Google Ads, Meta Ads) and track ROI.</li></ul>4. Customer Experience &amp; Engagement<ul><li>Handle customer queries, feedback, and escalations through ecommerce platforms.</li><li>Ensure a seamless UX across desktop and mobile applications.</li><li>Monitor reviews/ratings and propose improvements for customer satisfaction.</li></ul>5. Analytics &amp; Reporting<ul><li>Track KPIs: traffic, sales, abandoned cart rates, repeat purchase rates.</li><li>Generate weekly and monthly performance reports with actionable insights.</li><li>Benchmark performance against industry trends in UAE ecommerce and beverages.</li></ul>Key Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Ecommerce, or related field.</li><li>4&ndash;5 years of experience in ecommerce or digital marketing, preferably retail. Familiarity with the Abu Dhabi/UAE retail and alcohol industry is a plus.</li><li>Strong knowledge of ecommerce platforms (Shopify, Magento, WooCommerce, etc).</li><li>Proficiency in MS Excel, Google Analytics, SEO/SEM tools.</li><li>Excellent communication and coordination skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul>What We Offer<ul><li>Opportunity to work with one of the most established names in the Abu Dhabi beverage industry.</li><li>Dynamic and collaborative work environment.</li><li>AED 4000 &ndash; 5000 depending on experience and benefits package as per UAE Labor Law</li><li>Career growth opportunities within the expanding ecommerce division</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

DIGITAL AND E-COMMERCE EXECUTIVE

AL ZAABI GROUP

Job Title:Business Development Executive &ndash; Healthcare SectorLocation:Abu Dhabi, UAEJob Overview:We are looking for a dynamic and results-driven Business Development Executive (BDE) with prior experience in hospitals, medical centers, or healthcare services to join our team in Abu Dhabi. The role involves driving business growth, building strong client relationships, and promoting healthcare services in line with company objectives.Key Responsibilities:<ul><li>Identify and develop new business opportunities within the healthcare sector (hospitals, clinics, medical centers).</li><li>Build and maintain strong relationships with doctors, administrators, and decision-makers.</li><li>Promote company services and solutions to healthcare institutions.</li><li>Develop strategies to increase patient referrals and expand the client base.</li><li>Conduct market research to identify trends, competitor activities, and growth opportunities.</li><li>Prepare and deliver effective business presentations and proposals.</li><li>Meet and exceed sales and revenue targets.</li><li>Collaborate with internal teams to ensure excellent client servicing and after-sales support.</li><li>Represent the company at healthcare exhibitions, events, and networking forums.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Healthcare Management, or related field.</li><li>Minimum 3&ndash;5 years of business development or sales experience in hospitals, medical centers, or healthcare services (UAE experience mandatory).</li><li>Strong network of contacts in the healthcare sector.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Fluency in English required; Arabic is an added advantage.</li><li>Valid UAE driving license is mandatory.</li></ul>Key Competencies:<ul><li>Results-oriented and self-motivated</li><li>Strong interpersonal and relationship-building skills</li><li>Ability to work independently and as part of a team</li><li>Strategic thinking and market awareness</li><li>High level of professionalism and integrity</li></ul>Job Type: Full-timePay: AED6,000.00 - AED9,000.00 per monthExperience:<ul><li>Health Care BDM: 3 years (Required)</li></ul>

Business Development Executive with Hospital / Medical Center Experience (Mandatory)

Asteco

<div>
 
 
 Job Purpose
 
 
 
 NOC &amp; Data Admin is responsible for end-to-end management of No Objection Certificate (NOC) processes related to sales, utilities, and auctions.
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 NOC Issuance &amp; Coordination
 
 
 <ul>
 <li>
 Handle end-to-end issuance of Sales and ADDC/Utilities NOCs via digital and manual channels.
 </li>
 <li>
 Ensure all regulatory and community compliance requirements are met before NOC issuance.
 </li>
 <li>
 Coordinate with community managers and property management to validate dues, penalties, and property modifications.
 </li>
 <li>
 Manage exceptions requiring manual processing for VIP clients, technical issues, or non-integrated communities.
 </li>
 </ul>
 
 
 
 
 
 Legal &amp; Auction Support
 
 
 
 
 
 <ul>
 <li>
 Collaborate with Aldar&rsquo;s Corporate Legal Support team to process court-auctioned units.
 </li>
 <li>
 Provide documentation and system data to support recovery efforts through the Abu Dhabi Judicial Department (ADJD).
 </li>
 <li>
 Reconcile dues and payments for auctioned units in SAP and other internal systems.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Engagement
 
 
 
 
 
 <ul>
 <li>
 Act as liaison between customer care teams, sellers, buyers, and community managers to ensure efficient sales and ownership transfer processes.
 </li>
 <li>
 Attend meetings and manage communications (calls, emails, face-to-face) with clients, brokers, and stakeholders.
 </li>
 <li>
 Ensure timely and effective responses to all external and internal inquiries (within 24 hours).
 </li>
 </ul>
 
 
 
 
 
 Financial Relocation &amp; Receipting
 
 
 <ul>
 <li>
 Verify and reconcile NOC-related payments, including fees for sales and utility NOCs.
 </li>
 <li>
 Coordinate with finance and treasury teams to confirm receipts, resolve discrepancies, and ensure financial compliance
 </li>
 </ul>
 
 
 
 
 
 Data &amp; Information Management
 
 
 <ul>
 <li>
 Ensure accuracy of ownership, service charge, and payment data between other platforms.
 </li>
 <li>
 Identify and resolve discrepancies in ownership records and update databases accordingly.
 </li>
 <li>
 Maintain manual records of sale prices and completed transactions as required.
 </li>
 </ul>
 
 
 
 
 
 System Enhancement &amp; Digitalization
 
 
 <ul>
 <li>
 Support overall strategic directions by liaising between the Executive Director, senior management, and internal teams.
 </li>
 <li>
 Provide guidance and coordination among administrative staff.
 </li>
 </ul>
 
 
 
 
 
 Documentation &amp; Compliance
 
 
 <ul>
 <li>
 Verify all required documents for NOC issuance, ensuring alignment with internal checklists (e.g., title deed validation, EID/passport, utility clearance, service charge clearance, OA buyer form).
 </li>
 <li>
 Maintain accurate, secure digital records of processed NOCs and associated transactions.
 </li>
 </ul>
 
 Track all pending and completed NOC requests and ensure timely follow-up and resolution
 
 
 
 
 
 
 Qualification:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Any additional formal education certificate
 </li>
 </ul>
 
 
 
 
 
 Experience and Skills:
 
 
 <ol>
 <li>
 1 to 3 years of admin in real estates of Related fields
 </li>
 </ol>
 
 
 
 <ol>
 <li>
 Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Visio).
 </li>
 </ol>
 
 
 
 
 Strong
 
 administrative and organizational skills
 
 with high attention to detail.
 
 <ul>
 <li>
 Proven ability to handle highly confidential matters with discretion.
 </li>
 </ul>
 
 
 
 
 Able to
 
 work independently
 
 with minimal supervision.
 
 
 
 
 
 Excellent
 
 time management skills
 
 ; well-organized and proactive
 
</div>

Property Management Officer (NOC Coordinator)

AL MIZAN AUTO PARTS GROUP OF COMPANIES

Job Title: Outdoor Sales Executive &ndash; Auto Spare PartsLocation:Abu Dhabi, United Arab Emirates Job Type: Full-Time Industry: Automotive / Auto Spare Parts Reports to: Sales ManagerJob Summary:We are seeking a motivated and results-driven Outdoor Sales Executive to join our dynamic team in the auto spare parts industry. The ideal candidate will be responsible for developing new business opportunities, maintaining strong relationships with existing clients, and achieving sales targets by promoting and selling our wide range of auto spare parts to garages, retailers, workshops, and fleet operators.Key Responsibilities:<ul><li>Identify and approach potential clients in assigned territories.</li><li>Conduct regular field visits to workshops, garages, retailers, and fleet owners.</li><li>Promote and sell a wide range of auto spare parts including engine components, suspension parts, electricals, filters, and accessories.</li><li>Prepare and deliver product presentations and demonstrations.</li><li>Negotiate contracts, pricing, and payment terms with customers.</li><li>Achieve monthly and quarterly sales targets and KPIs.</li><li>Provide after-sales support and address customer queries or issues.</li><li>Gather market intelligence on competitors, pricing, and industry trends.</li><li>Maintain accurate records of customer visits, sales activities, and follow-ups using CRM tools.</li><li>Coordinate with warehouse and logistics teams to ensure timely delivery of products.</li><li>Attend trade shows, exhibitions, and promotional events as required.</li></ul>Qualifications and Skills:<ul><li>Proven experience in outdoor sales, preferably in auto spare parts or a related automotive field.</li><li>Strong knowledge of automobile parts and components is highly preferred.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to work independently and manage time effectively.</li><li>Self-motivated with a strong drive to meet and exceed targets.</li><li>Valid driving license and willingness to travel extensively.</li><li>Basic computer skills and familiarity with sales software/CRM tools.</li></ul>Education:<ul><li>Diploma or Bachelor's degree in Business, Marketing, Automotive Engineering, or related field.</li><li>Technical background in automotive/mechanics is a plus.</li></ul>Benefits:<ul><li>Competitive salary with attractive commission structure</li><li>Transportation allowance or company vehicle</li><li>Mobile and communication allowance</li><li>Career advancement within a growing company</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Outdoor Sales Representative

Conservatorium Hotel

<div><div><div>Chef de Cuisine - Broadway
 <div></div><div><div><ul><li>543637
</li> </ul></div><div></div><div><ul><li>Culinary / Kitchen
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Chef de Cuisine to join our Culinary team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Culinary Department, the Chef de Cuisine is responsible in leading, managing and organizing all aspects of the food production to the highest professional standards and in accordance with the Standard Operating Procedure as issued by the Executive Chef. Further responsible for running the kitchen outlet with creativity and innovative way by introducing new dishes and products on the market. Assist in the management of Kitchen Operations including menu planning and costing, organizing special events, developing new dishes, maintaining food quality standards and comprehensive product knowledge. The Chef de Cuisine reports to the Executive Chef.

As a Chef de Cuisine, you will be responsible for the following duties:
<ul>
<li>Assist with organizing special events and special food promotions.</li>
<li>Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends and make recommendations for appropriate adjustments to kitchen operations accordingly.</li>
<li>Maintain a hygienic kitchen environment.</li>
<li>Schedules working hours of all Kitchen staff with approval of Executive Chef/Executive Sous Chef, taking into consideration the volume of expected business. Arranges extra staff during high volume of business if warranted by unexpected business or dismisses them earlier if business is slow.</li>
<li>Ensures that the reputation and image of the Restaurant reflects the highest possible standard.</li>
<li>Accepts flexible working hours according to the business demand.</li>
<li>Attends meetings and trainings required by the Executive Chef.</li>
<li>Reports to Executive Chef all staff matters, recommends promotions, transfers and all staff related points.</li>
<li>Work with Executive Management and Director of Human Resources to ensure the departmental performance of staff is productive and assist in planning for future staffing needs.</li>
<li>Assist in training needs analysis of Kitchen staff and ensure training programs are designed and implemented to meet needs.</li>
<li>Provide input for probation and formal performance appraisal discussions in line with company guidelines.</li>
<li>Work with Executive Management in the preparation of the department&rsquo;s budget.</li>
<li>Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines and ensure your direct reports do the same.</li>
<li>Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.</li>
<li>Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.</li>
<li>Initiate action to correct a hazardous situation and notify supervisors of potential dangers.</li>
</ul>
As a Chef de Cuisine, we expect from you:
<ul>
<li>Experience in the same role within luxury hotel environment, resort experience will be a plus</li>
<li>Post graduate and / or Hotel Management School / Apprenticeship. Master Degree preferred but not required.</li>
<li>Full knowledge of the entire kitchen operation. Must have full knowledge of sanitation requirements in food handling, High level of creativity and quality standards. Must possess strong leadership quality, Training techniques, Proper communication and Organizational skills.</li>
<li>Knows and understands the job description of all positions in his/ her department, Knows and understands policies relating to his/ her department, Checks and improves all service standards established by the company, Supervises staff activities to maximize revenue and minimize costs, Provides assistance to the staff when required during peak periods, Conserves energy and water at all times, Responsible for proper receiving procedures, Responsible for proper storage of processed food products and raw materials.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Chef de Cuisine - Broadway

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