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customer service officer

First Abu Dhabi Bank (FAB)

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Core Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Actively sell/cross-sell asset and liability products to new and existing customers
  </li>
  <li>
   Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  </li>
  <li>
   Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
  </li>
  <li>
   Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  </li>
  <li>
   Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  </li>
  <li>
   Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
  </li>
  <li>
   Attract new customers to branch through personal relations and existing customer referrals
  </li>
  <li>
   Respond to call center regarding customer inquiries forwarded
  </li>
  <li>
   Meet individual sales targets
  </li>
  <li>
   Participate in and potentially lead daily retail sales team meetings
  </li>
  <li>
   Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
  </li>
  <li>
   NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
  </li>
  <li>
   Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School graduated
  </li>
  <li>
   2 years&rsquo; relevant experience in banking sector.
  </li>
  <li>
   Familiarity with bank products, customer experience and related policies and procedures
  </li>
 </ul>
</div>


Customer Service Officer

bankfab

<p></p><div><ul><div>Full-time</div><div></div><div>
Sub Division: PB Sales &amp; Distribution</div><div>
Division: Consumer Banking Group - UAE</div></ul><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
Core Responsibilities</p><ul><li>
Actively sell/cross-sell asset and liability products to new and existing customers</li><li>
Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit</li><li>
Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)</li><li>
Encourage customers to build their balances with the bank in order to migrate to higher customer programs</li><li>
Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres</li><li>
Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels</li><li>
Attract new customers to branch through personal relations and existing customer referrals</li><li>
Respond to call center regarding customer inquiries forwarded</li><li>
Meet individual sales targets</li><li>
Participate in and potentially lead daily retail sales team meetings</li><li>
Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download</li><li>
NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.</li><li>
Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
High School graduated</li><li>
2 years&rsquo; relevant experience in banking sector.</li><li>
Familiarity with bank products, customer experience and related policies and procedures</li></ul></div></div></div><div><p>
I'm interested</p></div><p>
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United Arab Bank

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Principal Accountabilities
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Service
  </strong>
  :
 </p>
 <p>
  Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Account Maintenance
  </strong>
  :
 </p>
 <p>
  Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Product Knowledge
  </strong>
  :
 </p>
 <p>
  Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Retention
  </strong>
  :
 </p>
 <p>
  Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Complaint Resolution
  </strong>
  :
 </p>
 <p>
  Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compliance and Risk Management
  </strong>
  :
 </p>
 <p>
  Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 </p>
 <p>
  Compliance and Adherence to Consumer Protection Regulation and Standards:
 </p>
 <ul>
  <li>
   Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
  </li>
  <li>
   Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
  </li>
  <li>
   Ensure adherence to the guideline for people of determination and vulnerable people.
  </li>
  <li>
   Ensure customer complaints are logged and resolved on timely basis.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Record Keeping and Documentation
  </strong>
  :
 </p>
 <p>
  Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross-Selling and Recommendation
  </strong>
  :
 </p>
 <p>
  Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Team Collaboration
  </strong>
  :
 </p>
 <p>
  Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Continuous Improvement
  </strong>
  :
 </p>
 <p>
  Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technology Proficiency:
  </strong>
 </p>
 <p>
  Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirement (Qualification/Experience)
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
  </li>
  <li>
   Additional certifications in banking or customer service.
  </li>
  <li>
   Minimum 2- 3 years of experience in a retail banking or branch banking environment.
  </li>
  <li>
   Proven track record in customer service and sales roles.
  </li>
  <li>
   Strong interpersonal and communication skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Hilton

<div><p>Human Resources Officer</p><p>
A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul>
<li>Support and advise Managers on proper policies and procedures</li>
<li>Manage succession planning with senior managers during the bi-annual appraisal process</li>
<li>Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability</li>
<li>Ensure absence monitoring is in line with company guidelines</li>
<li>Maintain online personnel system, payroll system, and monthly reporting</li>
<li>Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out</li>
<li>Assist in determining departmental training requirements</li>
<li>Ensure completion of training for hotel security, fire regulations and other health and safety legislation</li>
<li>Assist in the organisation of Team Member social events</li>
<li>Work with local organisations and schools to promote the hospitality industry</li>
<li>Promote and endorse staff benefits</li>
<li>Assist and resolve team member and management queries</li></ul><b>
What are we looking for?</b><p><br>
A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in Human Resources Officer or equivalent role</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>CIPD qualified or working towards qualification, or equivalent</li>
<li>Knowledge of hospitality</li>
<li>Good knowledge of employment law and employee relations</li>
<li>IT proficiency</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Human Resources Officer

<div><p>Learning &amp; Development Executive</p><p>
A Training Officer is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>As a Training Officer, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Training Officer will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:</p>
<ul><li>Provide quality training to internal customers</li>
<li>Assist in coordinating and administering Vocational Qualification</li>
<li>Adhere to in-house training plan</li>
<li>Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager</li>
<li>Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis</li>
<li>Prepare, organise, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance</li>
<li>Ensure new employees have received departmental and legal training</li>
<li>Hold monthly Departmental meetings with trainers to ensure training needs are being covered</li>
</ul><b>What are we looking for?</b><p><br>
A Training Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in HR/training</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>CIPD qualified</li>
<li>Knowledge of hospitality</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Learning & Development Executive

Gallega Global Logistics

<p>The Quality Control Officer - Automotive is responsible for ensuring that all automotive repair, maintenance, and production processes adhere to quality standards. This role involves inspecting vehicles, monitoring processes, and working with the workshop team to identify and resolve quality issues. The Quality Control Officer plays a critical role in maintaining high standards of workmanship, ensuring customer satisfaction, and complying with industry regulations.</p><p><b>Key Responsibilities:Quality Assurance:</b></p><ul><li><b>Inspection of Work:</b></li><li>Perform thorough inspections of vehicles before and after repairs, maintenance, or production to ensure that all work meets company and industry standards.</li><li>Verify that all repairs, installations, and services are performed correctly and in compliance with technical specifications.</li><li><b>Process Monitoring:</b></li><li>Monitor the workflow within the workshop to ensure that quality control procedures are being followed.</li><li>Identify and address any deviations from standard operating procedures (SOPs) and best practices.</li><li><b>Documentation:</b></li><li>Maintain accurate records of inspections, test results, and any corrective actions taken.</li><li>Prepare quality control reports and provide feedback to management on quality issues and trends.</li></ul><p><b>Problem Solving &amp; Corrective Actions:</b></p><ul><li><b>Issue Identification:</b></li><li>Detect and document any defects, errors, or areas of concern in the work performed by technicians and mechanics.</li><li>Investigate the root cause of quality issues and work with the team to implement corrective actions.</li><li><b>Training &amp; Support:</b></li><li>Provide guidance and training to technicians and mechanics on quality control processes and standards.</li><li>Assist in developing and updating training materials related to quality assurance.</li></ul><p><b>Standards Compliance:</b></p><ul><li><b>Regulatory Compliance:</b></li><li>Ensure that all work performed in the garage complies with local, national, and industry-specific regulations and standards.</li><li>Stay updated on industry regulations and best practices to ensure the garage operates in compliance with the latest standards.</li><li><b>Health &amp; Safety:</b></li><li>Ensure that health and safety standards are maintained throughout the workshop.</li><li>Conduct regular safety inspections and collaborate with the safety officer to address any hazards.</li></ul><p><b>Continuous Improvement:</b></p><ul><li><b>Process Improvement:</b></li><li>Work with management to identify opportunities for improving processes, reducing waste, and increasing efficiency while maintaining or enhancing quality.</li><li>Participate in quality control audits and contribute to the development of new SOPs to enhance quality.</li><li><b>Customer Feedback:</b></li><li>Gather and analyze customer feedback related to quality and service, and use this information to drive improvements.</li><li>Address and resolve any quality-related customer complaints in a timely and professional manner.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Education:</b> Diploma or degree in Automotive Engineering, Mechanical Engineering, or a related field is preferred. Certification in Quality Control or Quality Assurance is an advantage.</li><li><b>Experience:</b></li><li>Minimum of [3-5+] years of experience in the automotive industry, particularly in quality control, inspection, or a similar role.</li><li>Strong knowledge of automotive repair, maintenance procedures, and quality standards.</li><li><b>Skills:</b></li><li>Excellent attention to detail and analytical skills.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with technicians, mechanics, and management.</li><li>Proficiency in using diagnostic tools, measuring instruments, and quality control software.</li><li>Problem-solving skills with a proactive approach to identifying and resolving issues.</li><li>Ability to work independently and manage multiple tasks simultaneously.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p>

Quality Control Officer-Automotive

National Reference Laboratory

<div></div><div><div><div><div><div><div><div>ID</div>
<div>2025-4857
</div></div><div><div>Category</div>
<div>Patient Access Services
</div></div><div><div>Asset : Name</div>
<div>HealthPlus
</div></div><div><div>City</div>
<div>Abu Dhabi
</div></div></div></div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div><b>Facility Overview</b></div><div></div><p><br>
At HealthPlus Family Health Center, we are committed to providing dedicated and comprehensive care to our patients through every life stage. From newborn checkups and routine medical care to treatment of fevers, falls, and common ailments, our family doctors are here to take care of all your day-to-day health concerns with a focus on prevention as the best foundation to keep your family healthy and active.</p><p></p><div><b><br>
Role Overview</b></div><div></div><div><br>
We are searching for A UAE national employee to be a part of our Patient Access Services team as Guest Services Officer. As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Greet and assist patients professionally</li><li>
Manage registration, insurance checks, and appointment scheduling</li><li>
Handle billing, cash collection, and patient identification</li><li>
Provide Arabic-English translation during consultations</li><li>
Support clinical and administrative tasks</li><li>
Ensure compliance with DOH, DHA, and JCI standards</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>2+ years in a similar operational role</li><li>
Bachelor&rsquo;s degree may substitute for 2 years of experience</li><li>
Proven ability to deliver results in fast-paced environments</li><li>
Strong attention to detail and problem-solving skills</li><li>
Culturally sensitive communication with patients</li><li>
Proficient in Microsoft Office</li><li>
Fluent in English (spoken, written, and reading)</li></ul></div></div></div></div><div></div>

Guest Services Officer (UAE National)

Explore 1253+ Customer service officer in Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

1253 customer service officer jobs IN Abu Dhabi United Arab Emirates

Customer Service Officer

Customer Service Officer

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Human Resources Officer

Learning & Development Executive

Quality Control Officer-Automotive

Guest Services Officer (UAE National)