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customer success manager Jobs in Room Dining Four Seasons Hotel Riyadh Jobs In Riyadh

customer success manager

commercial manager Jobs in Room Dining Four Seasons Hotel Riyadh Jobs In Riyadh

commercial manager

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marketing manager

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account management specialist

customer care manager

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Fresenius Medical Care

<div></div><div><div>At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision&mdash;&ldquo;Creating a future worth living. For patients. Worldwide. Every day.&rdquo;&mdash;we work with purpose and compassion, supported by a global team of over 125,000 employees.
Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.
Our values guide how we work:<ul><li>
We Care for our patients, each other, and our communities</li><li>
We Connect across teams and borders to deliver excellence together</li><li>
We Commit to doing things the right way&mdash; growing with purpose and leading kidney care with integrity and innovation</li></ul>
Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide!
The Pharmaceutical Sales Manager leads the commercial performance of Fresenius Medical Care&rsquo;s pharmaceuticals and dialysis-related solutions in Saudi Arabia, ensuring sales growth, market share expansion, and strong customer and stakeholder relationships. The role strategically supports value-based care, local manufacturing, and the long-term sustainability of home therapies and chronic kidney care solutions.
Your Responsibilities:<ul><li>
Ensure full compliance with SFDA regulations governing pharmaceutical sales and marketing</li><li>
Drive sales growth by achieving targets and identifying new business opportunities in the government sector</li><li>
Develop, implement, and manage strategic sales plans aligned with organizational objectives</li><li>
Monitor and analyze sales performance, providing regular reports, insights, and forecasts to senior management</li><li>
Manage customer accounts by setting objectives, reviewing historical data, and forecasting future trends</li><li>
Build and maintain strong relationships with key government stakeholders and healthcare institutions</li><li>
Track market trends, competitive activity, and industry developments to support strategic decisions</li><li>
Collaborate with marketing, regulatory, and medical affairs teams to ensure cross-functional alignment</li></ul>
Your Profile:<ul><li>
Bachelor&rsquo;s degree or higher in Pharmacology or a related field, SCFHS registration required</li><li>
Minimum of ten years of relevant experience, including at least five years in a managerial role within the medical device and pharmaceutical industry</li><li>
Executes short- to mid-term (1&ndash;3 year) strategies and directs operational activities for the department/zone</li><li>
Builds, manages, and develops relationships with internal and external stakeholders across functions</li><li>
Enhances and improves processes, systems, or products through advanced conceptual and analytical skills</li><li>
Strong clinical expertise with solid technical product knowledge and deep understanding of local markets and customer needs</li><li>
Fluency in the local language and English (written, spoken, and presentation), additional languages are an asset</li></ul>
Our Offer for you:
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.<ul><li>
Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world</li><li>
Individual opportunities for self-determined career planning and professional development</li><li>
A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one</li><li>
A large number of committed people with a wide range of skills, talents and experience</li><li>
The benefits of a successful global corporation with the collegial culture of a medium-sized company</li></ul></div></div>

Pharmaceutical Sales Manager

Bupa

<div><h4 class="jobSectionHeader">Job Description</h4>
<div>The Patient Relationship Manager at Smart Clinic of Bupa CareConnect is responsible for leading the delivery of exceptional patient-centred services and ensuring compliance with operational excellence standards. This role oversees the effective management of clinic cases, develops and nurtures positive relationships with patients, resolves customer complaints, and ensures smooth coordination across teams. By maintaining a professional image and fostering a culture of excellence, the manager plays a critical role in enhancing the overall patient and stakeholder experience.

Patient Engagement and Customer Service
<ul>
<li>Greet patients and visitors in a professional and friendly manner, representing Bupa CareConnect values.</li>
<li>Provide accurate information about services, policies, and processes.</li>
<li>Address patient inquiries and concerns, escalating issues as necessary.</li>
<li>Follow CareConnect&rsquo;s operational procedures as outlined in the manual to comply with the department&rsquo;s procedures and standards.</li>
<li>Follow up on all Medical requests such as but not limited to, medication dispensing, lab, radiology, medical Information retrival and referal etc.</li>
<li>Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it&rsquo;s provider and proceed general queries with confidence at all times.</li>
<li>Deal competently with members, Clinic staff feedback and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.</li>
<li>Manage to support maternity, pediatric and special needs medical cases.</li>
<li>Solve the customer comlaints / service failure without the need of further escalations</li>
<li>Ensure the proper follow up of the recovery plan / take a lead to standardize the porposed solutions (Kaizens, RIM, JDI...etc)</li>
<li>Ensure that the complaints are entered into the service esclation tools so as to take preventive actions.</li>
<li>Commit to patient confidentiality and always maintain patient records.</li>
<li>Answer questions, handle interruptions, and attend to patient concerns during daily tasks.</li></ul> 


Teamwork Support and Staff Management
<ul>
<li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives</li>
<li>Plan and coordinate section procedures and systems, devising ways to streamline processes.</li>
<li>Strive consistently to promote a positive team spirit</li>
<li>Contribute to the team positively.</li>
<li>Assess staff performance and provide coaching and guidance to ensure maximum efficiency.</li></ul> 


Operational Excellence
<ul>
<li>Coordinate with medical staff to streamline outpatient services.</li>
<li>Ensure smooth operation of the front desk, handling interruptions and completing daily tasks.</li>
<li>Play a support role for the hospital staff (Insurance, Pharmacists, Lab, and Radiology ..etc) and enable coaching and training on CareConnect Protocol / services to the clinc&rsquo;s staff.</li>
<li>Respect government laws and organizational regulations, including quality and safety protocols.</li>
<li>Use equipment safely and help maintain office supplies, including stationary and electronics</li></ul> 


Complaints Management
<ul>
<li>Solve the customer comlaints / Service Failure without the need of further escalations</li>
<li>Ensure the proper follow up of the recovery plan / take a lead to standrize the porposed solutions ( Kaizens , RIM ,JDI ..etc )</li>
<li>Ensure that the complaints are entered into the Service esclation tools so as to take preventive actions</li></ul> 


Clinic Relationship Building
<ul>
<li>To establish excellent relationships with the providers, CARE CONNECT Clerks and Point of Care delivery teams</li>
<li>To ensure that the image of the providers in front of the customers is strenghtened giving further booset to the partnership framework</li></ul> 


Proffesional appearance and commitment
<ul>
<li>To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div><div><ul><li>Healthcare, Patient care, Medical Coordinator</li>
<li>Multi-cultural with interpersonal and communication skills, excellent planning</li>
<li>maintain control and order under stressful conditions and periods of high unit activity, while utilizing effective and respectful communication with patients, families, and the health care team</li>
<li>Demonstrate effective and respectful communication with patients, families and the healthcare team, using excellent interpersonal skills</li>
<li>Ability to adapt to a rapidly changing environment</li>
<li>Ability to quickly and appropriately prioritize tasks and manage interruptions</li>
<li>Ability to multi-task with multiple requests being asked at once</li>
<li>Complete work timely and accurately</li>
<li>Work effectively and collaboratively within a team environment</li>
<li>Commercial skills in combination with service focused mindset</li></ul> 

</div></div>
<h4 class="jobSectionHeader">Education</h4>
<div>Bachelor's degree in medical field such as nursing or pharmacy is highly preferred</div></div>

Patient Experience & Coordination (Pipeline)

Sscegypt

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.KEY RESPONSIBILITIESKey Accountabilities1. Client Interaction Management<ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul>2. Client Accounts Management Responsibilities<ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul>3. Due Diligence and Compliance<ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul>4. Process Improvement<ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul>5. Information Security Obligations<ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul>o Confidentiality of information by promising that data should only be accessed by authorized people.o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.o Availability of information, by ensuring that users under their control have access to information and associated assets when required.<ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul>JOB SPECIFICATIONQUALIFICATION<ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul>CERTIFICATION<ul><li>CME-1 Certification is required.</li></ul>EXPERIENCE<ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul>COMPETENCIES<ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul>INTERNAL & EXTERNAL COMMUNICATION<ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul>Important Note:<ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

Almajdouie

Summary: An e-commerce manager will be responsible for overseeing daily operations, including product selection, inventory management, and customer service. Quality control and efficient logistics processes will be ensured to achieve high customer satisfaction levels. Strong organizational skills and previous experience in e-commerce management are required for this role. Summary: An E-commerce Business Growth Manager will be responsible for expanding Voucherek's vendor network and ensuring ongoing support and measurable results. Strong relationship management skills will be utilized to coordinate campaigns and provide performance insights. A background in marketing or business development is essential, along with the ability to analyze data and identify growth opportunities. Summary: An Operations Manager position in Riyadh is available for assisting Chinese companies with business registration in Saudi Arabia. Support will be provided for establishment processes and external activities. Fluency in Arabic and English is required, alongside strong communication skills for effective collaboration. Summary: We seek a highly skilled Senior Operations Manager to enhance efficiency and drive strategic initiatives in the fashion sector. This role requires a deep understanding of retail operations and a proactive approach to leadership. You will oversee daily operations and ensure alignment with organizational goals while fostering a culture of excellence. Excellent communication and analytical skills are essential for managing teams and improving operational performance. Summary: We seek a skilled Operations Manager to oversee our fashion retail recruitment agency in Riyadh. The ideal candidate has strong operations management experience in retail, especially fashion, and the ability to lead a dedicated team. You will enhance service delivery, develop effective operational strategies, and build key client relationships while ensuring compliance with industry standards. Summary: This role involves overseeing daily operational plans and managing teams to ensure contract objectives are met. Responsibilities include monitoring performance indicators, addressing field challenges regularly, and contributing to service quality improvements. The ideal candidate will have strong leadership skills and experience in resource planning and management. Summary: Seeking a results-driven Operations Manager to oversee daily operations at a leading HR Outsourcing agency in Riyadh, Saudi Arabia. This role requires strong leadership and strategic thinking in retail recruitment, focusing on baby care brands. The ideal candidate will enhance operational efficiency, client satisfaction, and team performance by implementing best practices and ensuring compliance with industry standards. Summary: A Senior Manager (Operations) position is available in Riyadh, overseeing a flagship center's performance and ensuring service excellence. Responsibilities include optimizing management, enhancing customer experience, and driving revenue growth. Strong leadership and operational management experience in hospitality or facilities management is required, with a focus on client satisfaction and team development. Summary: An Operations Manager is needed in Riyadh, Saudi Arabia to develop and implement strategies that align with company goals. Responsibilities include overseeing daily operations, conducting market studies, and managing budgets. Strong leadership and analytical skills are required for this role, which demands a Bachelor's degree in Business Administration or a related field and at least 8 years of experience in operations management. Summary: A proactive Operations Manager is needed in Riyadh to oversee daily operations and enhance business processes. The ideal candidate will have experience in e-commerce management, strong organizational skills, and effective collaboration abilities. Responsibilities include managing supply chain operations, maintaining communication with stakeholders, and ensuring compliance with industry standards. Proficiency in MS Office, excellent communication skills, and experience with online stores are essential. Summary: Drive business growth as a Freight Forward Operations Manager in Riyadh, Saudi Arabia, where you will lead business development, pricing strategies, and operational excellence. Your role ensures the seamless execution of shipments while fostering client relationships and managing a high performing team. Ideal candidates possess strong leadership, negotiation skills, and extensive experience in freight forwarding and logistics. Summary: The Service Desk Operations Manager role involves overseeing the IT service desk operations to ensure effective management of support requests and customer service. A Bachelor's or Master's degree in IT or a related field is required along with 5 10 years of managerial experience in large organizations. Strong knowledge of ITIL principles and exceptional leadership skills are essential for improving user satisfaction and overall performance within the team. Summary: The Customer Success Manager will ensure client satisfaction and enhance customer retention in the technology and telecom sector. This role focuses on building strong client relationships and delivering custom solutions to meet business needs in Riyadh. Candidates should have proven experience in customer facing roles within the technology industry and a solid understanding of cloud computing concepts. Competitive salary and growth opportunities are available within a dynamic environment. Summary: A Pharmaceutical Product Manager position is offered in Riyadh, Saudi Arabia, for a leading company in the industry. Strategic marketing plans for pharmaceutical products will be developed and implemented, while market analysis will be conducted to identify business opportunities. Collaboration with sales and medical teams is required, along with managing promotional activities and ensuring compliance with regulatory guidelines. Summary: Lead the product vision and strategy at Talentera as the Head of Product. Drive innovation and deliver high impact solutions tailored for SMEs and enterprises in the MENA region. Collaborate with cross functional teams to ensure alignment with business objectives and enhance customer satisfaction. Bring your expertise in scaling SaaS products and your leadership skills to inspire a high performing team. Summary: Seeking a Marketing Manager with expertise in contracting, aluminum, or consulting. The ideal candidate will oversee the development and execution of marketing strategies, enhance brand visibility, and analyze market trends and competitors. Responsibilities include attracting clients and supporting the sales team to achieve targets. Summary: A marketing manager position is available in Riyadh, Saudi Arabia to lead and execute strategic marketing initiatives that enhance brand image and drive sustainable growth. Responsibilities include developing annual marketing plans, managing campaigns, overseeing marketing teams, and analyzing performance metrics to optimize ROI. Strong expertise in digital marketing and excellent communication skills in Arabic and English are required. Summary: A Marketing Manager position is offered by Arab Peninsula Trading Company in Riyadh, Saudi Arabia. Responsibilities include developing comprehensive marketing strategies aligned with business objectives, executing marketing campaigns from start to finish, and conducting market research to identify opportunities. Strong analytical skills and experience in managing marketing budgets are essential. Summary: Seeking a Marketing Manager with over 5 years of experience in the field. This role involves building a strong team, developing comprehensive marketing strategies, and leading initiatives to drive brand growth. Summary: Exciting opportunity for a Marketing Manager to oversee e commerce operations in Riyadh, Saudi Arabia. Drive sales growth by managing marketplace activities, promotions, and product marketing strategies. Collaborate with cross functional teams to define go to market strategies while building long term relationships with partners. Ideal candidates possess strong analytical skills, proven e commerce management experience, and excellent leadership abilities. Summary: Exciting opportunity for a Marketing Manager in Riyadh's real estate sector. Drive marketing strategies, manage digital campaigns, and cultivate B2B relationships in a vibrant market. Ideal candidates possess real estate experience and a passion for innovative marketing. Showcase your skills in project launches, lead generation, and market analysis, and make a significant impact in a leading international firm. Summary: A Marketing Manager is sought to lead and execute strategies that enhance brand visibility and sales growth in the Food & Beverage sector. Strong background in digital and offline marketing channels is required. Responsibilities include developing marketing strategies, conducting market analysis, and managing content creation. A minimum of 5 years experience in marketing, preferably in the restaurant sector, is preferred. Summary: Lead marketing initiatives as the Marketing Head for our Retail Fashion division in Riyadh. Drive brand awareness and customer engagement through strategic planning and innovative campaigns. Oversee a dynamic team, collaborate with cross functional departments, and analyze market trends to optimize our marketing efforts. Your creativity and analytical skills will shape our brand's presence in the competitive retail fashion market. Summary: A Marketing Manager is needed for a startup in Riyadh . click apply for full job details

Ecommerce Manager Jobs in Riyadh

Create a job alert for similar positionsSummary: An Operations Manager position in Riyadh is available for assisting Chinese companies with business registration in Saudi Arabia. Support will be provided for establishment processes and external activities. Fluency in Arabic and English is required, alongside strong communication skills for effective collaboration.Summary: We seek a highly skilled Senior Operations Manager to enhance efficiency and drive strategic initiatives in the fashion sector. This role requires a deep understanding of retail operations and a proactive approach to leadership. You will oversee daily operations and ensure alignment with organizational goals while fostering a culture of excellence. Excellent communication and analytical skills are essential for managing teams and improving operational performance.Summary: We seek a skilled Operations Manager to oversee our fashion retail recruitment agency in Riyadh. The ideal candidate has strong operations management experience in retail, especially fashion, and the ability to lead a dedicated team. You will enhance service delivery, develop effective operational strategies, and build key client relationships while ensuring compliance with industry standards.Summary: This role involves overseeing daily operational plans and managing teams to ensure contract objectives are met. Responsibilities include monitoring performance indicators, addressing field challenges regularly, and contributing to service quality improvements. The ideal candidate will have strong leadership skills and experience in resource planning and management.Summary: Seeking a results-driven Operations Manager to oversee daily operations at a leading HR Outsourcing agency in Riyadh, Saudi Arabia. This role requires strong leadership and strategic thinking in retail recruitment, focusing on baby care brands. The ideal candidate will enhance operational efficiency, client satisfaction, and team performance by implementing best practices and ensuring compliance with industry standards.Summary: A Senior Manager (Operations) position is available in Riyadh, overseeing a flagship center's performance and ensuring service excellence. Responsibilities include optimizing management, enhancing customer experience, and driving revenue growth. Strong leadership and operational management experience in hospitality or facilities management is required, with a focus on client satisfaction and team development.Summary: An Operations Manager is needed in Riyadh, Saudi Arabia to develop and implement strategies that align with company goals. Responsibilities include overseeing daily operations, conducting market studies, and managing budgets. Strong leadership and analytical skills are required for this role, which demands a Bachelor's degree in Business Administration or a related field and at least 8 years of experience in operations management.Summary: A proactive Operations Manager is needed in Riyadh to oversee daily operations and enhance business processes. The ideal candidate will have experience in e-commerce management, strong organizational skills, and effective collaboration abilities. Responsibilities include managing supply chain operations, maintaining communication with stakeholders, and ensuring compliance with industry standards. Proficiency in MS Office, excellent communication skills, and experience with online stores are essential.Summary: Drive business growth as a Freight Forward Operations Manager in Riyadh, Saudi Arabia, where you will lead business development, pricing strategies, and operational excellence. Your role ensures the seamless execution of shipments while fostering client relationships and managing a high-performing team. Ideal candidates possess strong leadership, negotiation skills, and extensive experience in freight forwarding and logistics.Summary: The Service Desk Operations Manager role involves overseeing the IT service desk operations to ensure effective management of support requests and customer service. A Bachelor's or Master's degree in IT or a related field is required along with 5-10 years of managerial experience in large organizations. Strong knowledge of ITIL principles and exceptional leadership skills are essential for improving user satisfaction and overall performance within the team.Summary: A Senior Manager, Production - CPU position is available in Riyadh, Saudi Arabia. Responsibilities include overseeing CPU production activities, ensuring adherence to quality standards, and optimizing resource utilization to achieve company goals. Strong leadership and communication skills are essential for managing staff and maintaining operational efficiency.Summary: An experienced HSE Manager is needed in Riyadh, Saudi Arabia, with at least 5 years of HSE management experience. Responsibilities include implementing health, safety, and environmental policies, conducting audits, and overseeing training programs. The ideal candidate will possess strong communication skills, a relevant degree, and fluency in English and Arabic.Summary: Seeking a strategic leader to oversee business operations across APJMEA, driving growth, sales performance, and operational excellence. This role involves collaborating with regional executives, leading high-impact teams, optimizing sales analytics, and ensuring process innovation. Candidates should have experience with enterprise software, strong analytical skills, and proven cross-region management abilities to support scalable success and regional alignment.Summary: Manage operations within a high-end community in Riyadh, ensuring facilities, services, and resident engagement meet quality standards. Oversee maintenance, security, and community activities, develop procedures, handle residents' inquiries, and control budgets to enhance the overall living experience. Candidate should have a background in property or community management, strong leadership skills, and a customer-focused approach to deliver exceptional service.Summary: Seeking an Area Manager in Riyadh to oversee operations, promote safety, analyze performance, and lead team efforts in a fast-paced logistics environment. This role involves managing daily tasks, implementing process improvements, and collaborating with cross-functional teams to meet customer demands. Candidates should have experience in warehouse logistics, data analysis, and excellent communication skills, with flexibility to work various shifts including nights and weekends.Summary: We are seeking a Senior Manager in Operations Planning & Support to oversee strategic operations and improve process efficiency. The role involves coordinating cross-functional teams, analyzing operational data, and implementing support strategies to enhance overall performance. Candidates should have proven leadership skills, extensive experience in operations management, and strong analytical abilities to drive continuous improvements.Summary: An Operations Manager position is available in Riyadh, Saudi Arabia, focusing on streamlining logistics for heavy trucks and expanding Naqla's fleet. Responsibilities include overseeing daily trucking activities, designing workflows, managing vendor contracts, and ensuring service standards are met. Experience in Saudi logistics, fleet management, and vendor negotiations is essential for success. The role aims to improve operational efficiency, reduce turnaround times, and support company growth.Company Description Jobs for Humanity is partnering with CSK to build an inclusive and just employment ecosystem. Therefore, we prioritize Summary: Seeking a Head of Operations in Riyadh to oversee the end-to-end performance of school programs in Saudi Arabia. This role involves managing daily operations, leading cross-functional teams, designing scalable processes, and ensuring seamless delivery of educational initiatives. The ideal candidate has extensive experience in strategic operations, project management, and team leadership within educational or high-complexity environments. Bring your expertise to shape the future of education in the region.Summary: Seeking an Operations Manager for Autos in Riyadh to oversee and optimize all aspects of automotive operations, including dealerships, logistics, and customer service. The role involves developing scalable strategies, monitoring KPIs, and leading a high-performing team to enhance efficiency and customer satisfaction. Ideal candidates will have over 5 years of experience in operations, strong leadership skills, and a deep understanding of supply chain and automotive processes.

Mining Manager Jobs in Riyadh

S&P Global

About the Role: 
Grade Level (for internal use): 10
 Customer Success Manager
 
The Team: 
You will be part of the EMEA Customer Excellence team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
 
Responsibilities and Impact: 
Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
 
Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
 
Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
 
Monitor customer usage data to identify opportunities for further engagement and value creation.
 
Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
 
Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
 
Proactive Support: Anticipate customer challenges and address them before they escalate.
 
Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
 
Promptly and accurately capturing customer engagement activities in Salesforce.
 
What We’re Looking For:Basic Required Qualifications: 
Bachelor's degree in business-related discipline is preferred.
 
3+ years of experience in customer success, account management, or a similar role.
 
Proficiency in Gainsight, Salesforce or similar is an advantage.
 
Industry knowledge (energy, commodities, finance) is an advantage.
 
Strong communication skills, both written and verbal.
 
Proven ability to manage multiple accounts and projects simultaneously.
 
Ability to travel to meet clients.
 
About S&P Global Energy
 At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
 
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
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Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 323589
 Posted On: 2025-12-13
 Location: Riyadh, Saudi Arabia

Customer Success Manager

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