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customer service representative

customer success manager

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

Darktrace

<div>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com . 
Job Description:
In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.
This role is hybrid with minimum 3 days a week in Riyadh office.
 
 
What will I be doing:
 
 
As a Customer Success Manager, you will manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.
 
 
Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
 
 
Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
 
 
Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers&rsquo; evolving use cases and needs.
 
 
Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
 
 
Analyze customer engagement levels to assess risk and execute action plans to progress account health.
 
 
Manage customer escalations to resolution, leveraging cross-functional teams within the business.
 
 
Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members.
 
 
Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts.
 
 
What experience do I need:
 
 
Fluency in English and Arabic is essential for this role as well as experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
 
 
Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
 
 
Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
 
 
Strong time management skills, self-motivation, and the ability to work effectively as part of a team.</div>

S&P Global

About the Role: 
Grade Level (for internal use): 10
 Customer Success Manager
 
The Team: 
You will be part of the EMEA Customer Excellence team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
 
Responsibilities and Impact: 
Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
 
Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
 
Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
 
Monitor customer usage data to identify opportunities for further engagement and value creation.
 
Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
 
Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
 
Proactive Support: Anticipate customer challenges and address them before they escalate.
 
Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
 
Promptly and accurately capturing customer engagement activities in Salesforce.
 
What We’re Looking For:Basic Required Qualifications: 
Bachelor's degree in business-related discipline is preferred.
 
3+ years of experience in customer success, account management, or a similar role.
 
Proficiency in Gainsight, Salesforce or similar is an advantage.
 
Industry knowledge (energy, commodities, finance) is an advantage.
 
Strong communication skills, both written and verbal.
 
Proven ability to manage multiple accounts and projects simultaneously.
 
Ability to travel to meet clients.
 
About S&P Global Energy
 At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
 
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 323589
 Posted On: 2025-12-13
 Location: Riyadh, Saudi Arabia

Tahaluf

<div>
 
 
 Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia
 
 by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF).
 
 
 
 
 Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun. Here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia&rsquo;s B2B and B2C large-scale events scene.
 
 
 
 
 Be part of something BIG with Tahaluf&rsquo;s series of
 
 record-breaking events
 
 : LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector.
 
 
 
 
 
 Join our ambitious and highly committed team
 
 , unafraid to push boundaries and disrupt the status quo. From day one, you&rsquo;ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 What you will do
 
 
 
 
 
 As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship. This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables
 </li>
 <li>
 Provide sponsors with a detailed overview of the deliverables and timeline
 </li>
 <li>
 Set up and maintain a centralized tracker to monitor the progress of deliverables
 </li>
 <li>
 Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline
 </li>
 <li>
 Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and Global Health standards
 </li>
 <li>
 Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check-ins to discuss the progress or any adjustments
 </li>
 <li>
 Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships
 </li>
 <li>
 Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards
 </li>
 <li>
 Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What you will bring
 
 
 
 
 <ul>
 <li>
 Strong communication skills: Ability to convey complex information in a simple and understandable way. Smooth the conversations between internal team and external clients
 </li>
 <li>
 Organization and Time Management: Keeping track of timelines, deliverables, and follow-up tasks is essential
 </li>
 <li>
 Attention to Detail: Ensuring no important details are missed when discussing the scope of work, timelines, and expectations
 </li>
 <li>
 Risk Management: Identifying potential risks and proactively addressing them to avoid any scope creep or delays
 </li>
 <li>
 Arabic speaking is required
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 What you will get
 
 
 
 
 <ul>
 <li>
 Competitive bonus
 </li>
 <li>
 BUPA Medical Insurance for you and your family
 </li>
 <li>
 Annual leave &ndash; 25 days
 </li>
 <li>
 Remote working on Sundays
 </li>
 <li>
 Working anywhere &ndash; 1 month every year
 </li>
 <li>
 Wellbeing Benefits
 </li>
 <li>
 Residency visa including yearly dependent fees
 </li>
 <li>
 School fees contribution, 40,000 SAR per child per year (up to a max of three children)
 </li>
 <li>
 Individual annual flight allowance for expats
 </li>
 </ul>
 
 
 International Relocation Package*
 
 
 
 
 <ul>
 <li>
 Paid flight to Riyadh &ndash; for you and your family (up to a max of three children)
 </li>
 <li>
 60 days of accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000
 </li>
 <li>
 Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs
 </li>
 <li>
 Individual paid flight home and an end-of-service gratuity payment when leaving the company*
 </li>
 </ul>
 
 
 Local Relocation Package*
 
 
 
 
 <ul>
 <li>
 Paid flight to Riyadh &ndash; individual and family (up to a max of three children)
 </li>
 <li>
 30 days accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000
 </li>
 <li>
 Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs
 </li>
 </ul>
 
 *If eligible
 
 
 
 
 We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.
 
 
 
</div>

<div>Company Description 
Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF). 
 
Tahaluf is bold, visionary, and determined to make an impact. Our team fosters a culture of collaboration, creativity, and a little fun. Here teamwork rules and work feels as exciting as the events we create. Scaling at this pace also requires exceptional local partners, and Tahaluf is proud to work with a range of government and non-government organisations at the forefront of Saudi Arabia&rsquo;s B2B and B2C large-scale events scene. 
 
Be part of something BIG with Tahaluf&rsquo;s series of record-breaking events: LEAP and Cityscape - the largest events in the world in their respective fields of tech and real estate; Black Hat MEA - a Guinness World Record holder for the largest CTF competition during the event; and CPHI Middle East - the largest pharma debut event in history, to name just a few. Tahaluf is making a huge impact on the global events sector. 
 
Join our ambitious and highly committed team, unafraid to push boundaries and disrupt the status quo. From day one, you&rsquo;ll dive into large-scale projects under the guidance of a supportive leadership team that will encourage your personal development and open doors to new opportunities. 
Job Description 
What you will do
As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship. This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.
Key Responsibilities<ul><li>
Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables</li><li>
Provide sponsors with a detailed overview of the deliverables and timeline</li><li>
Set up and maintain a centralized tracker to monitor the progress of deliverables</li><li>
Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline</li><li>
Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and Global Health standards</li><li>
Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check-ins to discuss the progress or any adjustments</li><li>
Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships</li><li>
Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards</li><li>
Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility</li></ul> 

Qualifications 
What you will bring<ul><li>
Strong communication skills: Ability to convey complex information in a simple and understandable way. Smooth the conversations between internal team and external clients</li><li>
Organization and Time Management: Keeping track of timelines, deliverables, and follow-up tasks is essential</li><li>
Attention to Detail: Ensuring no important details are missed when discussing the scope of work, timelines, and expectations</li><li>
Risk Management: Identifying potential risks and proactively addressing them to avoid any scope creep or delays</li><li>
Arabic speaking is required</li></ul> 

Additional Information 
What you will get<ul><li>
Competitive bonus</li><li>
BUPA Medical Insurance for you and your family</li><li>
Annual leave &ndash; 25 days</li><li>
Remote working on Sundays</li><li>
Working anywhere &ndash; 1 month every year</li><li>
Wellbeing Benefits</li><li>
Residency visa including yearly dependent fees</li><li>
School fees contribution, 40,000 SAR per child per year (up to a max of three children)</li><li>
Individual annual flight allowance for expats</li></ul>
International Relocation Package*<ul><li>
Paid flight to Riyadh &ndash; for you and your family (up to a max of three children)</li><li>
60 days of accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000</li><li>
Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs</li><li>
Individual paid flight home and an end-of-service gratuity payment when leaving the company*</li></ul>
Local Relocation Package*<ul><li>
Paid flight to Riyadh &ndash; individual and family (up to a max of three children)</li><li>
30 days accommodation or a suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000</li><li>
Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs</li><li>If eligible</li></ul>
We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.</div>

Adobe

Our Company
 
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
CUSTOMER SUCCESS MANAGER - Middle East
 
Duties : Within the Digital Experience Customer Success team here at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership, Adoption and Value Realisation.
 
Our Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks.
 
As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.
 
What you'll do
 <ul>
<li>Lead customers through digital transformation with a clear view of customer objectives and key performance indicators</li>
<li>Enhance value realisation and return on investment from the solutions and services they buy from Adobe</li>
<li>Increase solution adoption and usage with a clear plan</li>
<li>Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK</li>
<li>Account strategy planning and building success plans to drive loyalty, advocacy and minimize customer attrition</li>
<li>Track accounts' performance and lead critical blocking issues with clear execution plan and drive to get closure</li>
<li>Build and grow relationships for Adobe's strategic portfolio of multi-solution, multi brand clients at the senior level becoming a trusted partner</li>
<li>Build a strong post-sales strategy for your portfolio of accounts to ensure our customers enhance the value on their investment in Adobe's Solutions</li>
<li>Provide thought leadership, thought leadership & domain expertise to the customer success organization, our clients and Adobe's European Customer Success team</li>
<li>Build a strong business relationship with our Sales, Marketing, Solution Consulting and Professional Services teams</li>
<li>Demonstrate seniority by leading new retention and growth initiatives that deliver value ensuring we scale, delight and innovate for customer success</li>
<li>Become an ambassador for to the CSM organization within Adobe and a CSM evangelist across ACS (Adobe Customer Solutions) and Sales</li>
<li>Demonstrate experience of supporting the hiring and ramp up process of new recruits into the Customer Success Team</li>
</ul>
What you'll need
 <ul>
<li>Bachelor's degree or equivalent experience</li>
<li>Minimum 5-10 years experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered</li>
<li>Strong experience in Digital Marketing Solutions and knowledge of the Adobe's</li>
</ul>
competitive landscape
 <ul>
<li>Proven effectiveness managing an account portfolio of large, global, Sophisticated and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor</li>
<li>Proven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS)</li>
<li>Strong communications skills (written & verbal) & high level critical issue management</li>
<li>Able to anticipate and identify ill-defined problems/issues with strong presentation skills at all audience levels</li>
<li>Tenacious, personable, high confidence and results oriented</li>
<li>Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations</li>
</ul>
Location : KAFD, Riyadh
 Hours of work : 40 hours per week
 Education requirement : Degree or equivalent qualification/experience
 Experience requirement : Minimum 5 years in SaaS solution environment
 Benefits : Private medical insurance; Employee stock purchase plan; Holiday & global well-being days; Allowances plus many more.
 Application start and end date : Starting 16th November for approx. 4-6 weeks.
 
Adobe Middle East
 Adobe in the Middle East empowers businesses and individuals through creativity and digital transformation. In Saudi Arabia, we support Vision 2030 by driving innovation, developing local talent, and enabling exceptional customer experiences. As the regional headquarters for foreign companies, Adobe serves as a strategic hub for growth and collaboration across markets. Join us to help shape the future of digital experiences in one of the world’s most dynamic economies.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Customer Success Manager (Middle East)

IQVIA

<div>Role Purpose 
The Customer Success Manager plays a key role in ensuring that IQVIA&rsquo;s healthcare clients derive maximum value from our solutions and services. The role focuses 70% on ensuring overall client satisfaction and service excellence, and 30% on securing renewals and identifying opportunities for growth within existing accounts. 
This position partners closely with account directors, sales, and delivery teams to maintain strong client relationships, ensure smooth service delivery, and support business expansion initiatives. 
Key Responsibilities 
Client Service and Delivery<ul><li>Serve as the primary day-to-day contact for assigned clients, representing IQVIA in all service-related matters.</li><li>Manage a portfolio of 5&ndash;7 client accounts, ensuring delivery excellence, responsiveness, and strong relationship management at multiple organizational levels.</li><li>Coordinate internal teams (sales, consulting, delivery) to meet client needs as outlined in account plans and service agreements.</li><li>Conduct regular service and performance reviews, ensuring that deliverables, timelines, and quality meet or exceed expectations.</li><li>Address first-line client issues and coordinate with internal support to resolve escalations promptly.</li><li>Conduct client onboarding sessions, ensuring effective understanding and use of IQVIA solutions and tools.</li><li>Document client feedback and drive continuous improvement actions across support and delivery functions.</li></ul> 
Account Retention and Growth<ul><li>Support contract renewals, change requests (CRs), and client billing follow-ups in collaboration with account management and sales teams.</li><li>Develop an understanding of clients&rsquo; business priorities, operational challenges, and healthcare technology landscape to recommend relevant IQVIA services.</li><li>Identify up-sell and cross-sell opportunities across IQVIA&rsquo;s product portfolio through customer profiling and needs assessment.</li><li>Track account performance metrics and collaborate with the wider commercial team to ensure revenue retention and growth.</li></ul> 
Collaboration and Internal Coordination<ul><li>Partner with delivery, product, and consulting teams to ensure that client requirements are effectively translated into delivery outcomes.</li><li>Support the Account Director in developing and executing account plans aligned to IQVIA&rsquo;s budget and client satisfaction targets.</li><li>Provide input and insights for local and regional client service improvements, leveraging lessons learned from managed accounts.</li><li>Offer training and knowledge-sharing support to client stakeholders on relevant IQVIA platforms and processes.</li></ul> 
Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Health Informatics, Computer Science, or a related field .</li><li>6&ndash;10 years of experience in client-facing roles within Healthcare IT or Healthcare Information Systems.</li><li>Strong understanding of:</li><li>Hospital Information Systems (HIS)</li><li>Revenue Cycle Management
 </li><li>Payer/Provider workflows and healthcare insurance processes</li><li>Proven track record in client relationship management, service delivery coordination, and account retention.</li><li>Excellent communication skills with fluency in English
</li><li>Strong analytical skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li></ul> 
Key Competencies<ul><li>Customer-focused and results-driven mindset
</li><li>Strong interpersonal and negotiation skills
</li><li>Collaborative across cross-functional teams
</li><li>Proactive problem-solving and follow-through
</li><li>Ability to convey technical information clearly to business users</li></ul>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div>

Customer Success Manager - Healthcare System Solutions

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Customer Success Manager - Healthcare System Solutions