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customer care manager

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>10/28/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Real Estate
</div></div><div><p>Work Experience</p>
<div>Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><p></p><div><p><b>Key Responsibilities</b></p><p><b><br>
Customer Care Operations</b></p><br>
<ul><li>
Oversee all post-sales customer interactions, ensuring prompt and professional handling of inquiries, complaints, and service requests.<br>
</li><li>
Ensure accurate logging, tracking, and follow-up of all customer requests through the CRM system.<br>
</li><li>
Monitor the quality and efficiency of the customer care team&rsquo;s responses and implement improvement initiatives.<br>
</li><li>
Develop and maintain standard operating procedures (SOPs) for customer service processes and handover protocols.</li></ul><p><b><br>
Interdepartmental Coordination</b></p><br>
<ul><li>
Serve as the main liaison between Customer Care and other departments including Leasing, Maintenance, Finance, and Resale.<br>
</li><li>
Ensure timely escalation and resolution of customer issues with the respective departments.<br>
</li><li>
Coordinate with the Handover Officer to ensure smooth client transitions and documentation completion.<br>
</li><li>
Work closely with the Maintenance and Resale teams to facilitate customer requests and service follow-ups.</li></ul><p><b><br>
Team Leadership &amp; Development</b></p><br>
<ul><li>
Supervise and mentor the Customer Care team, ensuring performance standards are met and professional development is encouraged.<br>
</li><li>
Conduct regular team meetings to review updates, challenges, and service improvements.<br>
</li><li>
Provide ongoing training and coaching to enhance customer service delivery.</li></ul><p><b><br>
Customer Experience Management</b></p><br>
<ul><li>
Continuously assess customer satisfaction and identify opportunities to improve the customer journey.<br>
</li><li>
Manage customer feedback channels and lead the implementation of service enhancement initiatives.<br>
</li><li>
Prepare regular reports and analysis on customer issues, resolutions, and service trends for management review.</li></ul><p><b><br>
Compliance &amp; Quality Assurance</b></p><br>
<ul><li>
Ensure all customer communication and transactions comply with company policies and service standards.<br>
</li><li>
Maintain accurate customer records and confidentiality in line with company guidelines.<br>
</li><li>
Support the implementation of customer care policies aligned with the organization&rsquo;s service excellence objectives.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p><b>
Qualifications &amp; Experience</b></p><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (Master&rsquo;s degree preferred).<br>
</li><li><b>
Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.</b><br>
</li><li>
Proven experience managing a customer care or service delivery team.<br>
</li><li>
Strong understanding of post-sales processes, handover procedures, and interdepartmental workflows.<br>
</li><li>
Proficiency in CRM systems and customer service tools.</li></ul><p></p><p><b><br>
Skills &amp; Competencies</b></p><br>
<ul><li>
Excellent communication and interpersonal skills.<br>
</li><li>
Strong leadership and team management abilities.<br>
</li><li>
Customer-oriented mindset with problem-solving capabilities.<br>
</li><li>
Ability to work cross-functionally and manage multiple priorities effectively.<br>
</li><li>
High attention to detail and process improvement orientation.<br>
</li><li>
Fluency in English; Arabic is an advantage.</li></ul></div><p></p>

Customer Care Manager

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>06/22/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Engineering
</div></div><div><p>Work Experience</p>
<div>10+ Years
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div>Job Purpose:
<br>
</div><div>The Planning &amp; Project Management Manager is responsible for overseeing project planning, scheduling, cost control, and client relationship management for comapny's infrastructure, civil engineering, and oil &amp; gas pipeline projects. This role ensures that all projects are planned and executed efficiently, within budget, and on schedule, while maintaining a high level of client satisfaction. The Planning &amp; Project Management Manager coordinates closely with the Operations department to align project execution with strategic objectives and operational capabilities.</div><div></div><div><br>
Key Responsibilities:<br>
</div><div>
1. Project Planning and Scheduling:<br>
</div><div>
Comprehensive Project Planning:<br>
</div><ul><li>
Develop detailed project plans that outline timelines, resources, and milestones for infrastructure, civil engineering, and oil &amp; gas projects.<br>
</li><li>
Ensure that project schedules are realistic and achievable, aligning with both client requirements and internal capabilities.<br>
</li><li>
Implement advanced project management tools and techniques (e.g., critical path analysis, resource leveling) to improve planning accuracy.<br>
</li></ul><div>
Resource Allocation:<br>
</div><ul><li>
Coordinate with the Operations Manager to allocate resources (personnel, equipment, materials) effectively across all projects.<br>
</li><li>
Monitor resource usage to ensure that projects stay on track and within budget.<br>
</li></ul><div>
Project Schedule Optimization:</div><br>
<div></div><ul><li>
Continuously review and optimize project schedules, making adjustments as needed to accommodate changing conditions, client requests, or unforeseen delays.<br>
</li><li>
Ensure that all project activities are integrated and that dependencies between tasks are managed effectively.<br>
</li></ul><div>
2. Client Relationship and Stakeholder Management:<br>
</div><div>
Client Engagement:<br>
</div><ul><li>
Serve as the primary point of contact for clients regarding project timelines, deliverables, and any issues that arise.<br>
</li><li>
Ensure clear and transparent communication with clients throughout the project lifecycle, from planning to execution and completion.<br>
</li><li>
Manage client expectations and resolve any concerns or issues promptly to maintain high levels of client satisfaction.<br>
</li></ul><div>
Stakeholder Coordination:<br>
</div><ul><li>
Facilitate communication between internal departments (Operations, Finance, Procurement) and external stakeholders (clients, regulators, subcontractors) to ensure alignment and transparency.<br>
</li></ul><div>
Customer Care:<br>
</div><ul><li>
Oversee the Customer Care Lead to ensure that client feedback is gathered, analyzed, and incorporated into project planning and execution.<br>
</li><li>
Implement strategies to improve client satisfaction and enhance the overall customer experience.<br>
</li></ul><div>
3. Project Cost and Schedule Control:<br>
</div><div>
Budget Development and Monitoring:<br>
</div><ul><li>
Collaborate with the Finance department to develop accurate project budgets based on resource estimates and project plans.<br>
</li><li>
Implement robust cost control measures, including regular cost reporting, variance analysis, and proactive cost optimization strategies.<br>
</li><li>
Ensure that projects stay within budget, identifying cost-saving opportunities and addressing cost overruns promptly.<br>
</li></ul><div>
Schedule Control:<br>
</div><ul><li>
Monitor project progress against established schedules and take corrective actions to prevent or mitigate delays.<br>
</li><li>
Ensure that any changes to the project scope are managed effectively through change control processes, ensuring minimal impact on schedule and budget.<br>
</li></ul><div>
4. Leadership and Team Management:<br>
</div><div>
Team Leadership:<br>
</div><ul><li>
Lead and mentor the Planning &amp; Project Management team, including the Project Management Lead, QS Lead, and Customer Care Lead.<br>
</li><li>
Foster a culture of accountability, collaboration, and continuous improvement within the department.<br>
</li><li>
Conduct regular team meetings to evaluate project progress, address challenges, and ensure alignment with organizational goals.<br>
</li></ul><div>
Performance Management:<br>
</div><ul><li>
Establish and monitor key performance indicators (KPIs) for the planning and project management team.<br>
</li><li>
Implement performance management systems to track the progress of individual projects and team members, identifying areas for improvement and providing feedback.<br>
</li></ul><div>
5. Risk Management and Compliance:<br>
</div><div>
Risk Identification and Mitigation:<br>
</div><ul><li>
Identify potential risks related to project timelines, budgets, and resource availability, and develop mitigation strategies.<br>
</li><li>
Ensure that all project risks are documented and addressed proactively to minimize their impact on project delivery.<br>
</li></ul><div>
Regulatory and Contractual Compliance:<br>
</div><ul><li>
Ensure that all projects comply with local and international regulations, as well as contractual obligations.<br>
</li><li>
Collaborate with the Procurement &amp; Contracts department to ensure that contract terms are adhered to and that any contract changes are managed effectively.<br>
</li></ul><div>
6. Quality Control and Reporting:<br>
</div><div>
Quality Assurance:<br>
</div><ul><li>
Work closely with the QA/QC department to ensure that all projects meet the required standards of quality and safety.<br>
</li><li>
Implement quality control measures into the project planning process to ensure that designs, materials, and construction methods meet client expectations.<br>
</li></ul><div>
Reporting:<br>
</div><ul><li>
Prepare and present weekly and monthly project reports to the Deputy General Manager on project status, risks, budget adherence, and resource utilization.<br>
</li><li>
Develop and maintain project dashboards to provide visibility into project timelines, milestones, and KPIs.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div></div><div><b><br>
Education:</b>
<br>
</div><ul><li>Bachelor's degree in Civil Engineering, Construction Management, or a related field.<br>
</li><li>
Master&rsquo;s degree in Project Management or Business Administration (MBA) is a plus.<br>
</li><li><b>
PMP (Project Management Professional) or PRINCE2 certification is preferred.</b></li></ul><div></div><div><b><br>
Experience:</b><br>
</div><ul><li><b>
10+ years of experience in project management or planning roles, preferably within civil infrastructure, oil &amp; gas, or construction sectors.</b><br>
</li><li><b>
Extensive experience managing large-scale projects with a focus on planning, scheduling, and cost control.</b><br>
</li><li>
Proven track record of managing client relationships and delivering projects on time and within budget.<br>
</li></ul><div><b>
Skills:</b><br>
</div><ul><li>
Excellent project management skills, including proficiency in project management software (e.g., Primavera, MS Project).<br>
</li><li>
Strong leadership and team management abilities.<br>
</li><li>
Exceptional communication and negotiation skills, with the ability to manage relationships with clients, subcontractors, and internal teams.<br>
</li><li>
Strong analytical skills, with the ability to manage budgets, track performance, and optimize project costs.<br>
</li><li>
Ability to identify and mitigate project risks effectively.<br>
</li></ul><div>
Career Path and Development Opportunities:<br>
</div><div>
Promotion Opportunities:<br>
</div><ul><li>
Potential promotion to Deputy General Manager or other senior management roles.<br>
</li><li>
Opportunities to take on larger, more complex projects or oversee project management functions across multiple regions.<br>
</li></ul><div>
Professional Development:<br>
</div><ul><li>
Opportunities to participate in executive leadership programs and project management certifications (e.g., PMP, PRINCE2).<br>
</li><li>
Attendance at industry conferences to stay current with the latest project management methodologies and best practices.</li></ul></div><div></div>

Planning & Project Management Manager

<div><p>Gulf Marketing Group is one of the Middle East&rsquo;s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology.</p><p></p><p><b><br>
About the Role</b></p><p></p><p><br>
Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.</p><p></p><p><b><br>
Core Responsibilities:</b><br>
</p><p></p><br>
<ul><li>Describes product features and benefits; demonstrates the use and handling of the product
</li><li>Educates clients on brands quality standards and specifications
</li><li>Advises customers on product ranges best suited to their needs; Answers customers&rsquo; queries to help them make a decision on the purchase
</li><li>Provides information to customers on warranties, features, specifications, maintenance and care of products.
</li><li>Ensures customers&rsquo; needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
</li><li>Maintains awareness of new product launches, promotional events and sales
</li><li>Achieves sales targets by using sales techniques, up-selling and cross selling
</li><li>Ensures promotions and pricing are accurate and in line with company standards and policies
</li><li>Computes sale prices and discounts as applicable; Maintains sales records
</li><li>Receives and processes cash, changes and credit payments and generates invoices and receipts
</li><li>Operates as a cashier and be consistently accurate in money handling (in case applicable)
</li><li>Follows the store&rsquo;s after sales processes and ensures full adherence to repair/return policies and procedures
</li><li>Adheres to loss prevention, inventory controls and standard operating procedures of the company
</li><li>Provides assistance in store merchandising in product placement and arrangement
</li>Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times<br>
<li>
</li></ul><p></p><p><b>Self-Management:</b></p><br>
<p></p><ul>
<li>
Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
</li><li>Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
</li><li>Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth</li></ul></div>

Sales Assistant - Oman National

Baker Hughes

<div>
 <strong>
  Operations Manager- CWI
  <br/>
  <br/>
 </strong>
 Do you enjoy leading a team that provides a high-quality service for our customers?
 <br/>
 <br/>
 Do you love collaborating with teams to solve complex problems?
 <br/>
 <br/>
 <strong>
  Join our Team
  <br/>
  <br/>
 </strong>
 Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
 <br/>
 <br/>
 <strong>
  Partner with the best
  <br/>
  <br/>
 </strong>
 As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
 <br/>
 <br/>
 As an Operation Manager, you will be responsible for:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process
  </li>
  <li>
   Maintaining communication with customers and on-time response on any Service Delivery items
  </li>
  <li>
   Reviewing and verifying customer requirements and plans
  </li>
  <li>
   Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)
  </li>
  <li>
   Ensuring PL readiness (tools, people, process)
  </li>
  <li>
   Holding SD &amp; Field team accountable for respective performance
  </li>
  <li>
   Providing input into financial reporting, forecasting and pacing.
  </li>
  <li>
   Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.
  </li>
  <li>
   Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.
  </li>
  <li>
   Conducting job briefing during planning and debriefing after closing for every job/activity
  </li>
  <li>
   Finalizing billing and ensure post-job and job completion deliveries
  </li>
  <li>
   Communicating billing events to B&amp;C using the Job Center ticket.
  </li>
  <li>
   Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery
  </li>
  <li>
   Preparing with daily operational updates for their ongoing job activities as required
  </li>
  <li>
   Reporting incidents and manage communication with customers and internal
  </li>
  <li>
   Overseeing ongoing operations and provides direct support to the field personnel on location
  </li>
  <li>
   Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance
  </li>
  <li>
   Executing the HSE 5 fundamentals every day, every job, every task
  </li>
  <li>
   Executing the 5 fundamentals of Service Delivery
  </li>
  <li>
   Managing Service Delivery for an assigned area and portfolio of products and services
  </li>
  <li>
   Delivering revenue and operating income objectives defined for their area of responsibility
  </li>
  <li>
   Building and developing customer relationships to support the planning and service execution
  </li>
  <li>
   Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
  </li>
  <li>
   Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.
  </li>
  <li>
   Managing change as it occurs across the job cycle for both planned and unplanned events.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Fuel your passion
  <br/>
  <br/>
 </strong>
 To be successful in this role you need:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Have a bachelor&rsquo;s degree in engineering
  </li>
  <li>
   Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention
  </li>
  <li>
   Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.
  </li>
  <li>
   Have high technical / operational knowledge including P&amp;L responsibilities.
  </li>
  <li>
   Have experience in On-shore and Off-Shore operations and willingness to travel
  </li>
  <li>
   Demonstrate Intermediate / Advanced spoken and written English
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work in a way that works for you
  <br/>
  <br/>
 </strong>
 We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Working flexible hours - flexing the times you work in the day
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working with us
  <br/>
  <br/>
 </strong>
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 <br/>
 <br/>
 <strong>
  Working for you
  <br/>
  <br/>
 </strong>
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Contemporary work-life balance policies and wellbeing activities
  </li>
  <li>
   Comprehensive private medical care options
  </li>
  <li>
   Safety net of life insurance and disability programs
  </li>
  <li>
   Tailored financial programs
  </li>
  <li>
   Additional elected or voluntary benefits
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Location
  <br/>
  <br/>
 </strong>
 The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
 <br/>
 <br/>
 <strong>
  About Us:
  <br/>
  <br/>
 </strong>
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 <br/>
 <br/>
 <strong>
  Join Us:
  <br/>
  <br/>
 </strong>
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 <br/>
 <br/>
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 <br/>
 <br/>
 <strong>
  R150679
 </strong>
</div>


Operations Manager

<div><p><b>Operations Manager- CWI</b></p><p></p><p>
Do you enjoy leading a team that provides a high-quality service for our customers?</p><p>
Do you love collaborating with teams to solve complex problems?</p><p></p><p><b>
Join our Team</b></p><p></p><p>
Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.</p><p></p><p><b>
Partner with the best</b></p><p></p><p>
As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.</p><p></p><p>
As an Operation Manager, you will be responsible for:</p><ul><li><p>
Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process</p></li><li><p>
Maintaining communication with customers and on-time response on any Service Delivery items</p></li><li><p>
Reviewing and verifying customer requirements and plans</p></li><li><p>
Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)</p></li><li><p>
Ensuring PL readiness (tools, people, process)</p></li><li><p>
Holding SD &amp; Field team accountable for respective performance</p></li><li><p>
Providing input into financial reporting, forecasting and pacing.</p></li><li><p>
Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.</p></li><li><p>
Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.</p></li><li><p>
Conducting job briefing during planning and debriefing after closing for every job/activity</p></li><li><p>
Finalizing billing and ensure post-job and job completion deliveries</p></li><li><p>
Communicating billing events to B&amp;C using the Job Center ticket.</p></li><li><p>
Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery</p></li><li><p>
Preparing with daily operational updates for their ongoing job activities as required</p></li><li><p>
Reporting incidents and manage communication with customers and internal</p></li><li><p>
Overseeing ongoing operations and provides direct support to the field personnel on location</p></li><li><p>
Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance</p></li><li><p>
Executing the HSE 5 fundamentals every day, every job, every task</p></li><li><p>
Executing the 5 fundamentals of Service Delivery</p></li><li><p>
Managing Service Delivery for an assigned area and portfolio of products and services</p></li><li><p>
Delivering revenue and operating income objectives defined for their area of responsibility</p></li><li><p>
Building and developing customer relationships to support the planning and service execution</p></li><li><p>
Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.</p></li><li><p>
Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.</p></li><li><p>
Managing change as it occurs across the job cycle for both planned and unplanned events.</p></li></ul><p></p><p><b>
Fuel your passion</b></p><p>
To be successful in this role you need:</p><ul><li><p>
Have a bachelor&rsquo;s degree in engineering</p></li><li><p>
Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention</p></li><li><p>
Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.</p></li><li><p>
Have high technical / operational knowledge including P&amp;L responsibilities.</p></li><li><p>
Have experience in On-shore and Off-Shore operations and willingness to travel</p></li><li><p>
Demonstrate Intermediate / Advanced spoken and written English</p></li></ul><p></p><p><b>
Work in a way that works for you</b></p><p></p><p>
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p><ul><li><p>
Working flexible hours - flexing the times you work in the day</p></li></ul><p></p><p><b>
Working with us</b></p><p></p><p>
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.</p><p></p><p><b>
Working for you</b></p><p>
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p><ul><li><p>
Contemporary work-life balance policies and wellbeing activities</p></li><li><p>
Comprehensive private medical care options</p></li><li><p>
Safety net of life insurance and disability programs</p></li><li><p>
Tailored financial programs</p></li><li><p>
Additional elected or voluntary benefits</p></li></ul><p></p><p><b>
Work Location</b></p><p>
The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.</p><p></p><b>
About Us:</b><div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div><br>
<b>
Join Us:</b><div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.<br>
<br>
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Converge

<div>
 <p>
  <strong>
   Key Account Manager | Muscat, Oman
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What This Role Is About
  </strong>
 </p>
 <p>
  We are looking for a Key Account Manager, based in Muscat, to manage strategic customer relationships and drive commercial performance for a leading food &amp; beverage organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will be responsible for developing account plans, negotiating trade terms, maximizing in-store execution, and achieving sales and profitability targets across assigned key accounts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is ideal for a commercially focused professional with strong FMCG experience, strong customer management skills, and the ability to deliver results in a fast-paced environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will collaborate closely with sales, marketing, supply chain, and finance teams to ensure seamless operations, accurate forecasting, and strong customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Your ability to build trusted relationships, understand customer needs, and drive in-market excellence will be central to achieving growth objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Client&rsquo;s Definition of the Ideal Fit
  </strong>
 </p>
 <ul>
  <li>
   3&ndash;5 years of experience in key account management or sales within the food &amp; beverage sector.
  </li>
  <li>
   Proven ability to manage major retail customers and deliver sales targets.
  </li>
  <li>
   Strong negotiation, relationship-building, and commercial planning skills.
  </li>
  <li>
   Experience in trade activation, promotion management, and in-store execution.
  </li>
  <li>
   Analytical mindset with strong attention to detail and forecasting capabilities.
  </li>
  <li>
   Excellent communication, coordination, and stakeholder management skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This opportunity offers the chance to drive commercial growth, strengthen customer partnerships, and build a successful career within a leading F&amp;B organization in Oman.
 </p>
</div>


Key Account Manager

Confidential

<div>
 <p>
  An upcoming shopping mall is looking to hire an Operations Manager for their company. The Operations Manager is responsible for overseeing the end-to-end operations, maintenance, contracts management, tenant relations, and service delivery for a portfolio of malls across the country. This role ensures operational excellence, safety, profitability, and brand consistency across all properties. The Operations Manager leads Mall Managers and functional teams covering operations, facilities, engineering, security, housekeeping, parking, procurement, vendor management, and other mall support functions. The Operations Manager works closely with the GM to execute strategy and deliver high-quality customer and tenant experiences.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  1
  <strong>
   .Strategic &amp; Operational Leadership
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement the mall operations strategy for all properties under management.
  </li>
  <li>
   Drive operational excellence across engineering, facilities, soft services, safety, security, and customer service.
  </li>
  <li>
   Lead Mall Managers and ensure operations align with corporate goals, budgets, and brand standards.
  </li>
  <li>
   Establish performance benchmarks for operations, maintenance, and service delivery.
  </li>
 </ul>
 <p>
  2.
  <strong>
   Mall Operations Managemen
  </strong>
  t
 </p>
 <ul>
  <li>
   Oversee day-to-day functioning of all malls, including housekeeping, security, parking, and customer services.
  </li>
  <li>
   Ensure each mall operates smoothly with minimal disruptions and optimal resource utilization.
  </li>
  <li>
   Monitor tenant relations, escalations, and service delivery to ensure a consistent high-quality experience.
  </li>
  <li>
   Review and standardize operational processes and SOPs across all malls.
  </li>
 </ul>
 <p>
  3.
  <strong>
   Maintenance &amp; Engineering Oversight
  </strong>
 </p>
 <ul>
  <li>
   Lead preventive and corrective maintenance programs to ensure safety, reliability, and asset longevity.
  </li>
  <li>
   Supervise engineering, MEP operations, HVAC systems, elevators, energy management, and critical infrastructure.
  </li>
  <li>
   Approve maintenance budgets, CapEx planning, and lifecycle asset replacements.
  </li>
  <li>
   Ensure compliance with statutory and safety standards, including inspections and certifications.
  </li>
 </ul>
 <p>
  4.
  <strong>
   Contracts &amp; Vendor Management
  </strong>
 </p>
 <ul>
  <li>
   Lead procurement and contract negotiations for facility services, equipment, utilities, and outsourced vendors.
  </li>
  <li>
   Establish SLAs, KPIs, and performance monitoring frameworks for all outsourced services.
  </li>
  <li>
   Ensure contracts deliver value, efficiency, and adherence to quality standards.
  </li>
  <li>
   Resolve vendor disputes, renew major contracts, and identify cost-saving opportunities.
  </li>
 </ul>
 <p>
  5.
  <strong>
   Health, Safety, Risk &amp; Compliance
  </strong>
 </p>
 <ul>
  <li>
   Implement safety, emergency response, and crisis management procedures across all malls.
  </li>
  <li>
   Ensure compliance with laws, regulations, permits, and inspection requirements.
  </li>
  <li>
   Oversee risk management, insurance coordination, audits, and corrective actions.
  </li>
  <li>
   Promote a strong safety culture among employees and contractors.
  </li>
 </ul>
 <p>
  6.
  <strong>
   Financial &amp; Performance Management
  </strong>
 </p>
 <ul>
  <li>
   Develop and manage operating budgets for all mall operations.
  </li>
  <li>
   Monitor cost efficiency, operational KPIs, energy consumption, and resource utilization.
  </li>
  <li>
   Work with Finance to track operational expenditures, CapEx plans, and performance indicators.
  </li>
  <li>
   Ensure NOI improvement through operational efficiency and cost management strategies.
  </li>
 </ul>
 <p>
  7
  <strong>
   .Customer &amp; Tenant Experience
  </strong>
 </p>
 <ul>
  <li>
   Drive initiatives to enhance customer satisfaction, convenience, and mall ambience.
  </li>
  <li>
   Work with Mall Managers to resolve tenant issues and strengthen tenant relationships.
  </li>
  <li>
   Oversee implementation of customer service programs, feedback systems, and service recovery processes.
  </li>
 </ul>
 <p>
  8.
  <strong>
   Stakeholder, Government, and Community Relations
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with government entities, civil defense, regulatory authorities, and municipal bodies.
  </li>
  <li>
   Represent mall operations in meetings with strategic partners, investors, and authorities.
  </li>
  <li>
   Build strong relationships with key stakeholders to support smooth operations and community engagement.
  </li>
 </ul>
 <p>
  9
  <strong>
   .Leadership &amp; People Management
  </strong>
 </p>
 <ul>
  <li>
   Lead and develop Mall Managers and cross-functional operations teams.
  </li>
  <li>
   Build strong leadership capability, continuous improvement culture, and high performance.
  </li>
  <li>
   Ensure effective manpower planning, training, succession development, and compliance with HR policies.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering, Business Administration, Facilities Management, or related field; MBA preferred.
  </li>
  <li>
   15+ years of experience in mall operations, hospitality, facilities management, or large multi-site operations.
  </li>
  <li>
   Strong leadership background in managing multi-property operations and large teams.
  </li>
  <li>
   Expertise in engineering operations, maintenance management, safety, and vendor management.
  </li>
 </ul>
 <p>
  <strong>
   Key Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strategic operational leadership
  </li>
  <li>
   Strong technical and engineering understanding
  </li>
  <li>
   Financial acumen and budget management
  </li>
  <li>
   Vendor and contract negotiation skills
  </li>
  <li>
   Risk management and compliance orientation
  </li>
  <li>
   Customer-centric and tenant-focused mindset
  </li>
  <li>
   Excellent communication, influencing, and decision-making abilities
  </li>
 </ul>
</div>


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