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customer care officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

<div>
 
 
 Role Objective:
 
 
 
 
 
 
 As part of Consumer Finance, the Consumer Finance Officer under Operations department will have the responsibility of evaluating and present credit applications to underwriters forwarded by the various channels with granted limit of the bank. The Officer will also be responsible for collecting and maintaining statistics about the quality of the retail finance portfolio and the effectiveness of the credit granting workflow. In addition to also be contributing to the discussions on development or review of credit policies.
 
 
 
 
 
 
 Detailed Duties and Responsibilities:
 
 
 
 
 
 
 
 Credit Policies and Procedures:
 
 
 
 
 
 <ul>
 <li>
 Contribute to review existing Consumer Credit Policies, to ensure we meet the market need, Business opportunity and achieve growth, profit target.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Review and implements finance sales control mechanism for processed and rejected finances, to ensure that the Credit policies are consistently followed.
 </li>
 </ul>
 
 
 
 
 
 Credit Analysis and Post-fact/ Pre-fact Review:
 
 
 
 
 
 <ul>
 <li>
 Observe our existing finance and portfolios to take the appropriate action against potential loss.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Conduct an independent Personal Finance Credit review and highlights findings and recommendations to Team Leader / Manager Consumer Finance -Retail Credit.
 </li>
 </ul>
 
 
 
 
 
 Credit Review and Approval:
 
 
 
 
 
 <ul>
 <li>
 Reviews of the credit applications forwarded by the Branch managers to ensure completeness and correctness.
 </li>
 <li>
 Evaluates the application against the policy and confirm the branch manager's identification of exception, if any.
 </li>
 <li>
 Evaluate the application against the policy and recommend credit applications, documents of finance utilization Vs. its purpose, upgrade and card maintenance to the manager of RCU for approval.
 </li>
 <li>
 Assure correctness of finance application documents and Murabaha system entries.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration, or Finance, Commerce, Economics.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 2+ years in credit administration preferred.
 </li>
 </ul>
 
 
</div>

Consumer Finance Officer - Retail Credit

Alghanim INDUSTRIES

Date: 17 Mar 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Admin Officer will be in charge of providing administrative support to all functions within the Business
 Job Responsibilities
 Handle all administrative and secretarial functions
 Maintain all office files and records with confidentiality
 Coordinate business schedules and meetings
 Coordinate with HR office on all personnel matters
 Handle incoming and outgoing correspondence
 Manage, organize and update relevant data and maintain a proper filing system
 Liaise between Recruitment and Government Service to follow up the progress of all employees who are going through the residency process
 Devise and apply administrative forms, reports and guidelines
 Handle stationary and supplies inventory
 
Candidate Requirements
 Must be a graduate; degree in Business Administration preferred
 Strong command of English; preferably also Arabic
 Experience in similar positions
 Ability to work in stressful situations
 Must be proactive and personable
 Excellent time management skills
 Expertise in using Microsoft Office applications including Word, PowerPoint, Excel and Outlook
 Strong organizational skills, detail orientation and ability to handle multiple priorities
 
Education

Administrative Officer

TalentScript

<div>
 
 
 About our client
 
 
 
 
 
 
 A client within the banking industry is seeking an experienced
 
 Solutions Architect
 
 to drive enterprise-level solution design and support major digital transformation initiatives. This role will work closely with the
 
 Chief Information &amp; Technology Officer (CITO)
 
 and key internal and external stakeholders to design and oversee scalable, secure, and compliant technology solutions aligned with the organization&rsquo;s strategic objectives.
 
 
 The Solutions Architect will be responsible for defining end-to-end architecture across systems, applications, and cloud platforms, ensuring alignment with financial governance standards, regulatory requirements, and cybersecurity frameworks. This position operates as an individual contributor with strong collaboration across technology partners, vendors, and internal business unit.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead architecture design and governance for
 
 digital transformation initiatives
 
 within the organization.
 </li>
 <li>
 Define and develop
 
 end-to-end enterprise solution architectures
 
 across multiple platforms and systems.
 </li>
 <li>
 Design and oversee
 
 cloud architecture and implementation
 
 , including
 
 hybrid and multi-cloud environments
 
 .
 </li>
 <li>
 Ensure all technology solutions align with
 
 financial governance frameworks and regulatory requirements
 
 .
 </li>
 <li>
 Maintain strong adherence to
 
 Central Bank of Kuwait (CBK) compliance standards
 
 in all architectural designs.
 </li>
 <li>
 Integrate
 
 cybersecurity controls and secure architecture principles
 
 across all technology solutions.
 </li>
 <li>
 Provide strategic technology guidance to leadership, including architectural recommendations and roadmaps.
 </li>
 <li>
 Collaborate with
 
 external partners, technology vendors, and system integrators
 
 to implement and optimize solutions.
 </li>
 <li>
 Support long-term
 
 enterprise architecture maturity
 
 , positioning the role as a progression path toward enterprise architecture leadership.
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 
 8+ years of experience
 
 in
 
 solution architecture or enterprise architecture
 
 , preferably within the
 
 banking or financial services sector
 
 .
 </li>
 <li>
 Strong expertise in
 
 enterprise architecture frameworks and solution design methodologies
 
 .
 </li>
 <li>
 Experience designing and implementing
 
 cloud architectures
 
 , particularly
 
 hybrid or multi-cloud environments
 
 .
 </li>
 <li>
 Solid understanding of
 
 financial regulatory frameworks and governance standards
 
 , including
 
 CBK compliance requirements
 
 .
 </li>
 <li>
 Proven experience embedding
 
 cybersecurity principles into enterprise solution designs
 
 .
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across
 
 internal teams and external partners
 
 .
 </li>
 <li>
 Ability to translate complex technical architecture into
 
 strategic business solutions
 
 .
 </li>
 </ul>
 
 
</div>

Solutions Architect

Hilton

<div>Purchasing Officer
A Purchasing Assistant / Clerk will support the negotiation of contracts, purchasing of required goods, and record-keeping as it related to transactions and vendor performance. 
What will I be doing? 
As Purchasing Assistant / Clerk, you will support the negotiation of contracts, purchasing of required goods, and record-keeping as it related to transactions and vendor performance. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased, using Group Nominated suppliers where applicable</li>
<li>Ensure locally Nominated supplier information is kept current</li>
<li>Manage the database of active local contracts with suppliers</li>
<li>Ensure Purchasing Manual is current</li>
<li>Adhere to quality procedures and standards and oversee purchasing administration such that all Hilton policies and standards are upheld</li>
<li>Maintain a record of commitments for all budgets and ensure that the relevant senior managers are constantly informed of updates</li>
<li>Ensure a comprehensive system for allocating and reconciling purchase orders</li>
<li>Monitor all areas of purchasing including contracts, leases and nominations</li>
<li>Prepare the month end accounts reports in an accurate and timely manner</li>
<li>Execute on tasks/requests as instructed by the Hotel Management</li></ul>
What are we looking for? 
A Purchasing Assistant / Clerk serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Strong financial knowledge and ability to work with budgets</li>
<li>Computer literate, with good MS Excel skills</li>
<li>Good time management and organisation skills</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience within the hotel/leisure sector</li>
<li>Previous experience in a similar purchasing role</li>
<li>Relevant degree, in Finance/Accounting or related business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Purchasing Officer

<div>Government Relations Officer / PRO
Responsible for procurement of visas, renewals, medicals, and other governmental permits and licenses.
What will I be doing?
To coordinate with the business and provide support around all areas of government relations including processing and carrying out all transactions relating to visas, permits, licenses, registration etc that are crucial for the business. To coordinate with the business and provide support around all areas of government relations including processing and carrying out all transactions relating to visas, permits, licenses, registration etc that are crucial for the business.
<ul><li>Responsible for all applications of visas and cancellations and deal directly with immigration department for visa matters for team members, management and their families.</li>
<li>Maintain good relations and visits to the owning company, immigration, health department, ministry of information, traffic police as well as all government departments and ministries</li>
<li>Provides assistance on police and court cases, immigration and labour issues and other related matters</li>
<li>Keep records of passports and visa expiry dates, inform team members in advance of passport expiry dates and extend/renew visas prior to expiry dates</li>
<li>Provides assistance on police and court cases, immigration and labour issues and other related matters.</li>
<li>Provides assistance in obtaining visas for travelling key personnel.</li>
</ul>SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
<ul><li>Ensure the safekeeping of all team members passports</li>
<li>Ensures that all food handlers are having occupational health cards and ensures that expiring cards are renewed on time</li>
<li>Maintain and update the police report in the system</li>
<li>Carry out the fire, safety and evacuation procedures as required by the hotel fire policy</li>
<li>Comply with hotel standards in relation to hygiene and personal presentation</li>
<li>Any other tasks assigned by General Manager or Director, Human Resources</li>
</ul>What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable adjustments.
<ul><li>Excellent written and verbal communication skills</li>
<li>Ability to effectively deal with a variety of audience, some of whom will require high levels of patience, tact and diplomacy.</li>
<li>Strong computer literacy including knowledge of Windows XP and Microsoft Office Suite of products including Word</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Government Relations Officer / PRO

Carter & White

<div>
 
 Key Responsibilities:
 
 
 
 
 
 1. Sales &amp; Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Welcome and engage customers in a professional, courteous, and brand-aligned manner.
 </li>
 <li>
 Understand customer needs and provide personalized product recommendations.
 </li>
 <li>
 Achieve individual and store sales targets, KPIs, and conversion goals.
 </li>
 <li>
 Upsell and cross-sell products while maintaining an authentic luxury experience.
 </li>
 <li>
 Handle customer inquiries, complaints, and after-sales service efficiently.
 </li>
 </ul>
 
 
 
 
 
 2. Product Knowledge &amp; Brand Representation
 
 
 
 
 
 <ul>
 <li>
 Maintain strong knowledge of products, pricing, promotions, and brand storytelling.
 </li>
 <li>
 Communicate product features, benefits, and care instructions clearly to customers.
 </li>
 <li>
 Represent the brand image, values, and standards at all times.
 </li>
 </ul>
 
 
 
 
 
 3. Store Operations
 
 
 
 
 
 <ul>
 <li>
 Process sales transactions accurately through the POS system.
 </li>
 <li>
 Ensure cash handling procedures are followed and discrepancies are reported immediately.
 </li>
 <li>
 Support opening and closing procedures as per-store guidelines.
 </li>
 <li>
 Assist in receiving, checking, tagging, and displaying merchandise.
 </li>
 </ul>
 
 
 
 
 
 4. Visual Merchandising &amp; Store Standards
 
 
 
 
 
 <ul>
 <li>
 Maintain high standards of store cleanliness, organization, and visual merchandising.
 </li>
 <li>
 Ensure products are displayed according to brand guidelines and seasonal layouts.
 </li>
 <li>
 Replenish stock on the shop floor and ensure correct pricing and tagging.
 </li>
 </ul>
 
 
 
 
 
 5. Inventory &amp; Stock Control
 
 
 
 
 
 <ul>
 <li>
 Assist with stock counts, cycle counts, and inventory audits.
 </li>
 <li>
 Report low stock levels, damages, or discrepancies to the Store Manager.
 </li>
 <li>
 Ensure proper handling and storage of merchandise to prevent loss or damage.
 </li>
 </ul>
 
 
 
 
 
 6. Teamwork &amp; Communication
 
 
 
 
 
 <ul>
 <li>
 Work collaboratively with the Store Manager and team members to achieve store goals.
 </li>
 <li>
 Attend training sessions, briefings, and performance reviews.
 </li>
 <li>
 Follow all company policies, procedures, and operational guidelines.
 </li>
 </ul>
 
 
 
 
 
 7. Compliance &amp; Security
 
 
 
 
 
 <ul>
 <li>
 Adhere to company security, health &amp; safety, and loss-prevention policies.
 </li>
 <li>
 Ensure compliance with company standards and local regulations.
 </li>
 </ul>
 
 
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Customer-focused with a sales-driven mindset.
 </li>
 <li>
 Ability to work in a fast-paced retail environment.
 </li>
 <li>
 Attention to detail and strong organizational skills.
 </li>
 <li>
 Professional appearance and positive attitude.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Previous retail or sales experience preferred (luxury retail experience is an advantage).
 </li>
 <li>
 Fluency in English; additional languages are an advantage.
 </li>
 </ul>
 
 
 
 
 
 Working Conditions
 
 
 
 
 
 <ul>
 <li>
 Retail store environment.
 </li>
 <li>
 Flexible working hours, including weekends and public holidays.
 </li>
 <li>
 Standing for extended periods.
 </li>
 </ul>
 
 
</div>

Sales Executive - Kuwait City

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