call center coordinator - shifa lite & events (female)

sales coordinator

call center agent -female Jobs in Salmiya

call center agent -female

call center coordinator - shifa lite & events (female) Jobs in Salmiya

channel sales manager

crm support executive

call center agent

Kuwaiti Food Delivery Company

Hiwe are looking for a bilingual Call center agent for our electronics division.The candidates must have good communication skills in Arabic and English.Candiates knowing only one language will not be entertained.Salary range from 250 to 275 per month.Job Type: PermanentPay: KD200.000 - KD250.000 per monthWork Location: In person

Call center Agent

Chicland

KLINIK Medical Center, a leader healthcare provider in Kuwait, is actively seeking for an experienced Female Call Center Agent to join our customer service team.<ul><li>Manage inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li><li>Presentable, Female Arabic speaker, visa 18 transferrable actually resident in Kuwait.</li></ul>Good system usage skills. Familiarity with medical terminology. MS Office (Word, Excel, Outlook). Expertise in written and spoken English and Arabic.KLINIK Medical Center offers a competitive salary and benefits package, including:* Professional development opportunities.* A dynamic and supportive work environment.If you have a good looking and experienced Female Call Center Agent seeking a challenging and rewarding opportunity to make a real difference in the lives of patients, we encourage you to apply. Please submit your resume and cover letter to: w.dridi@klinik.com.kw.Join KLINIK Medical Center and be a part of a team dedicated to providing exceptional care and transforming the healthcare experience in Kuwait.Job Type: Full-timePay: KD300.000 - KD450.000 per month

Call Center Agent -Female

Dar Al Shifa Hospital

<div>Purpose and Scope of the Job

The Call Center Coordinator is responsible for promoting and coordinating the hospital&rsquo;s Delivery Party Reception Services, which include food packages, floral arrangements, celebration services, and salon bookings. In addition, the coordinator provides administrative and client-support assistance to the Shifa Lite Dietitians, helping facilitate client menu selections and ensuring smooth communication between the nutrition team and clients. This role requires excellent customer service, organization, and coordination skills, reflecting the hospital&rsquo;s high hospitality standards. 


Main Duties and Responsibilities/Performance Standards
<div>
<ul><li>Delivery Party Reception Promotion &amp; Customer Engagement</li></ul>
</div><ul><li>Conduct outbound calls to promote Delivery Party Reception packages, including food bundles, flower arrangements, and celebration services.</li>
<li>Provide clients with clear explanations of package details, pricing, and customization options.</li>
<li>Handle inbound calls and inquiries related to reception services with a welcoming and professional tone.</li></ul> 

<div>
<ul><li>Booking &amp; Service Coordination</li></ul>
</div><ul><li>Process and confirm bookings for:</li>
<li>Delivery Party Reception packages</li>
<li>Flower and gift services</li>
<li>Salon appointments for new mothers</li>
<li>Coordinate booking details with the Snr. Hospitality Supervisor in-charge.</li>
<li>Ensure all booking information is accurately recorded and communicated to relevant teams.</li></ul> 

<div>
<ul><li>Shifa Lite Support (Dietitian Assistance)</li></ul>
</div><ul><li>Assist Shifa Lite dietitians by gathering client preferences for meal plans and entering selections into the system.</li>
<li>Help clients understand available menu options without providing dietary advice.</li>
<li>Support dietitians by organizing menu schedules, updating client records, and ensuring timely submission of weekly menu choices.</li>
<li>Follow up with clients to confirm menu selections or clarify preferences as instructed by the dietitians.</li></ul> 

<div>
<ul><li>Customer Service Excellence</li></ul>
</div><ul><li>Deliver a high standard of service that reflects the hospital&rsquo;s welcoming culture.</li>
<li>Maintain a friendly, professional tone in all client interactions.</li>
<li>Manage concerns or requests and escalate when required.</li></ul> 

<div>
<ul><li>Documentation &amp; Reporting</li></ul>
</div><ul><li>Maintain accurate logs of calls, bookings, menu selections, and service requests.</li>
<li>Prepare weekly and monthly reports for:</li>
</ul><ul><li><div><ul><li>Reception service bookings</li>
<li>Client inquiries and call activity</li>
<li>Shifa Lite menu submission follow-ups</li>
</ul></div></li></ul><ul><li>Track conversion rates and service utilization.</li></ul> 

<div>
<ul><li>Management Responsibilities</li></ul>
</div><ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li></ul> 

<div>
<ul><li>Development and Planning: Attend department trainings and staff development programs</li></ul></div> 


Qualifications, Competences and Skills

Education: Diploma or Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (preferred).

Experience:
<ul>
<li>Minimum 1 year of experience in call center, hospitality service &amp; other customer service.</li>
<li>Excellent communication and telephone etiquette.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Ability to work collaboratively with clinical and non-clinical teams.</li>
</ul>
Language:
<ul>
<li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li>
</ul>
Computer Proficiency:
<ul><li>Good Knowledge of Ms Office &amp; Hospital operating systems</li>
<li>Proficiency in MS Office and basic booking/CRM systems.</li></ul> 


Performance Competencies
<div>
<ul><li>Good language skills, ability to read and write.</li></ul>
<ul><li>Positive approach to customer service.</li></ul>
<ul><li>Follow polite and courteous telephone manners.</li></ul>
<ul><li>Should be active and show the initiative.</li></ul>
<ul><li>Customer-focused attitude</li></ul>
<ul><li>Strong communication and interpersonal skills</li></ul>
<ul><li>Professionalism and patience</li></ul>
<ul><li>Attention to detail</li></ul>
<ul><li>Team collaboration</li></ul>
<ul><li>Positive and service driven mindset</li></ul></div> 


Principle Working Relationships and Remarks
<div>
<ul><li>Housekeeping</li></ul>
<ul><li>Dietary department</li></ul>
<ul><li>Customer service department</li></ul>
<ul><li>Nursing</li></ul>
<ul><li>Maintenance</li></ul>
<ul><li>Marketing</li></ul>
<ul><li>Purchasing</li></ul></div></div>

Call Center Coordinator - Shifa Lite & Events (Female - Arab)

Zain

<div>About the Role 
The GenAI/RAG Senior Engineer is a hands-on technical specialist responsible for building production-grade Generative AI solutions including Retrieval-Augmented Generation (RAG) systems, prompt engineering, agent workflows, and LLM orchestration. This role works on high-priority use cases requiring advanced GenAI capabilities, establishes engineering best practices for the team, and provides technical mentorship to junior engineers. The Senior Engineer partners with the AI Architect on solution design, implements RAG pipelines and agent systems, conducts model evaluation and optimization, and ensures solutions meet production quality, performance, and cost requirements. This role requires deep technical expertise in modern GenAI technologies and the ability to translate business requirements into working technical solutions.
Key Accountabilities<ul><li> 
Build production-grade GenAI solutions including RAG pipelines, prompt engineering, agent workflows, and LLM orchestration</li><li>
Implement vector databases, embedding models, retrieval systems, and context management for RAG architectures</li><li>
Develop and optimize prompts, chains, and agent workflows for business use cases</li><li>
Conduct model evaluation, testing, and optimization for quality, latency, cost, and safety</li><li>
Establish GenAI engineering best practices including code standards, testing frameworks, and deployment patterns</li><li>
Integrate GenAI solutions with enterprise systems, APIs, and data sources</li><li>
Implement monitoring, logging, and observability for production GenAI systems</li><li>
Provide technical mentorship and code reviews for junior AI engineers</li><li>
Partner with Data Engineer on data pipelines and feature stores for GenAI use cases</li><li>
Capture and document reusable patterns, accelerators, and lessons learned</li></ul>
KPIs can include but are not limited to:
 Solution delivery: number of GenAI use cases successfully deployed to production.<ul><li><ul><li>Quality metrics: accuracy, relevance, and safety of GenAI outputs meeting business requirements</li></ul></li></ul><ul><li><ul><li> Performance optimization: latency and cost efficiency of deployed GenAI solutions</li></ul></li><li><ul><li> Code quality: peer review ratings and technical debt metrics</li></ul></li></ul>
What We Need From You 
Educational Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related technical field.
Experience: 8+ years software engineering experience with 3+ years focused on AI/ML and 1+ years on GenAI/LLMs. Hands-on experience building production RAG systems, prompt engineering, and LLM orchestration. Experience with modern GenAI platforms (OpenAI, Anthropic, Google, Azure OpenAI) and frameworks (LangChain, LlamaIndex).
Knowledge: Deep expertise in GenAI technologies including LLMs, embeddings, vector databases, RAG architectures, and agent frameworks. Strong Python programming skills. Experience with cloud platforms (AWS/Azure/GCP) and MLOps practices. Understanding of NLP, semantic search, and information retrieval.</div>

GenAI/RAG Senior Engineer

Confidential

Job DescriptionWe are looking for reliable people to join our payment team to process payments on our platform. This is an online commission-based job. As an Agent Partner, you will act as a payment agent. You will receive requests to top up users’ balances. You will receive brief training and clear guidelines to ensure smooth, secure, and accurate transactions. Key responsibilities:·      Assist customers with deposit and withdrawal transactions.·      Follow standard procedures with accuracy and confidentiality.·      Provide a welcoming and professional customer experience Qualifications·      Individuals with good communication skills·      Responsible, detail-oriented, and trustworthy·      Previous experience in finance or customer service is an advantage, but it is not required as we provide you with training and a supportive work environment.·   Any nationality can apply. What we are offering Flexible work &amp; Unlimited profits (the more you work, the more you earn)

Bank Transfer Agent

International Turnkey Systems - ITS

<div>
 
 For a
 
 well-known Islamic Bank in Kuwait
 
 , we are hiring an AI Penetration Tester to join VMPT team and lead hands-on security testing for LLM/GenAI, ML, and AI-enabled applications (chatbots, RAG, AI agents, model APIs, and AI-assisted business workflows). The role blends traditional penetration testing + secure code review + vulnerability assessment with AI red teaming focused on modern AI risks such as prompt injection and insecure output handling as documented by OWASP&rsquo;s Top 10 for LLM Applications.
 
 
 Candidate is expected to have experience in assessing
 
 Python-based AI development and Azure AI / Azure OpenAI / Microsoft Foundry-hosted model endpoints
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 AI / LLM penetration Testing &amp; Red Teaming
 
 
 <ul>
 <li>
 Plan and execute AI penetration tests for LLM/GenAI and ML solutions across the bank (AI apps, AI gateways, model endpoints, orchestration layers, RAG pipelines, plugins/tools).
 </li>
 <li>
 Design test cases aligned to OWASP Top 10 for LLM Applications (e.g., prompt injection, insecure output handling, sensitive info disclosure, supply-chain risks).
 </li>
 <li>
 Perform adversarial testing using threat-informed techniques and references such as MITRE ATLAS (adversary tactics/techniques for AI systems).
 </li>
 <li>
 Validate security of agentic workflows (tool invocation, function calling, permissions, memory, connectors) and verify least privilege + authorization boundaries.
 </li>
 </ul>
 
 
 Automation &amp; Tooling
 
 
 <ul>
 <li>
 Build Python-based test harnesses for repeatable AI security testing (fuzzing prompts, jailbreak suites, regression tests, evaluation scoring).
 </li>
 <li>
 Use and extend PyRIT (Python Risk Identification Tool) or equivalent frameworks to probe for jailbreaks/harms and automate adversarial scanning.
 </li>
 <li>
 Where applicable, leverage Microsoft Foundry capabilities such as the AI Red Teaming Agent (preview) that integrates PyRIT red teaming features.
 </li>
 </ul>
 
 
 Secure code review &amp; AppSec
 
 
 <ul>
 <li>
 Conduct secure code review (particularly Python) for AI application layers: prompt templates, RAG retrieval logic, output post-processing, input validation, secrets handling, authZ checks, and logging.
 </li>
 <li>
 Identify and help fix design flaws enabling data leakage, prompt manipulation, unsafe tool usage, or insecure output flows.
 </li>
 </ul>
 
 
 Traditional PT
 
 
 <ul>
 <li>
 Perform web/API/cloud penetration testing for AI-enabled applications (auth, session, API abuse, SSRF, injection, misconfigurations, secrets).
 </li>
 <li>
 Run vulnerability assessments, triage findings, define severity, and validate remediation (re-test).
 </li>
 </ul>
 
 
 
 
 
 Education and Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Cybersecurity, Software Engineering, or related discipline.
 </li>
 <li>
 3&ndash;7 years in penetration testing / application security / red teaming.
 </li>
 <li>
 Demonstrated experience testing LLM/GenAI systems (prompt injection, jailbreaks, data exfiltration patterns, agent/tool abuse).
 </li>
 <li>
 Strong hands-on Python for security automation and test harness development.
 </li>
 <li>
 Practical experience with Azure security concepts (identity, networking, secrets, logging) and exposure to Azure AI / Azure OpenAI / Foundry style deployments.
 </li>
 <li>
 Strong report writing, clear communication, ability to work with developers on remediation.
 </li>
 </ul>
 
 
 A Must Certificates (at least one)
 
 
 <ul>
 <li>
 OffSec OSCP / OSCP+
 </li>
 <li>
 GIAC GPEN
 </li>
 <li>
 Microsoft Certified: Azure Security Engineer Associate (AZ-500)
 </li>
 <li>
 ISC2 CCSP
 </li>
 </ul>
 
 
 Strongly Preferred
 
 
 <ul>
 <li>
 OffSec OSWE (advanced web exploitation / white-box testing)
 </li>
 <li>
 Burp Suite Certified Practitioner (BSCP)
 </li>
 <li>
 Microsoft Certified: Azure AI Engineer Associate (AI-102) (helps align with Azure AI implementation patterns).
 </li>
 </ul>
 
 
 Tools &amp; Technologies Skills
 
 
 <ul>
 <li>
 Python, Git, CI/CD integration
 </li>
 <li>
 Burp Suite, common PT toolchains (Kali, scanners, API tooling)
 </li>
 <li>
 Azure security controls (identity, key management, logging/monitoring)
 </li>
 <li>
 AI red teaming tooling (e.g., PyRIT / Foundry scans)
 </li>
 </ul>
 
 
</div>

AI Penetration Testing Specialist

TotalShield Cybersecurity & Risk Solutions

Job Title: Chief Information Security Officer (CISO)About the OpportunityTotalShield Cybersecurity &amp; Risk Solutions is seeking a visionary and experienced Chief Information Security Officer (CISO) to lead our cybersecurity strategy, risk governance, and enterprise security operations across Kuwait and the wider GCC region.This is a high-impact executive role for a leader who thrives in building secure digital environments, managing enterprise risk, and guiding organizations through complex cyber threats.If you are passionate about cybersecurity leadership, strategic risk management, and protecting critical infrastructure &mdash; this role offers strong career growth, regional influence, and executive-level responsibility.What We Offer<ul><li>Competitive executive-level compensation package</li><li>Strategic leadership role with regional impact</li><li>Opportunity to build and lead a modern cybersecurity program</li><li>Exposure to enterprise, government, and critical infrastructure clients</li><li>Fast-growing environment with leadership autonomy</li></ul>Key Responsibilities<ul><li>Develop and execute enterprise-wide cybersecurity strategy and roadmap</li><li>Lead Security Operations Center (SOC), incident response, and threat intelligence functions</li><li>Establish governance, risk, and compliance (GRC) frameworks</li><li>Oversee cybersecurity architecture, cloud security, and infrastructure protection</li><li>Manage enterprise risk assessments and regulatory compliance (local and international standards)</li><li>Lead incident response planning and breach management</li><li>Advise executive leadership on cyber risk posture and mitigation strategies</li><li>Build and mentor high-performing cybersecurity teams</li><li>Coordinate with external auditors, regulators, and strategic partners</li><li>Ensure continuous improvement of security posture across all systems</li></ul>Candidate Profile<ul><li>Proven experience in senior cybersecurity leadership roles (CISO, Head of Security, Director-level)</li><li>Strong background in cybersecurity frameworks (ISO 27001, NIST, etc.)</li><li>Experience in SOC operations, risk management, and enterprise security architecture</li><li>Strong leadership, communication, and stakeholder management skills</li><li>Experience in government, enterprise, or regulated industries is highly preferred</li><li>Ability to operate in fast-paced, high-security environments</li></ul>Why Join UsAt TotalShield, you will shape the cybersecurity direction of a growing regional organization. This role offers executive influence, high visibility, and the opportunity to build security programs from the ground up while working with advanced technologies and enterprise clients.Call to ActionIf you are ready to take on a strategic leadership role in cybersecurity and make a regional impact, we encourage you to apply today. Join us in building secure digital futures across Kuwait and the GCC.Job Type: Full-timePay: KD4,000.000 - KD7,000.000 per monthWork Location: In person

Chief Information Security Officer (CISO)

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