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The International Academy - Amman

4. Customer Care Operations ExpertCompany: Industry  Diversified Group Job Location  Riyadh, Saudi Arabia Career Level  Upper Management (Manager, Director, Head) Date Posted  28-10-2025 Ref. Number  165778 Years of Experience: 16 - 16  Customer Care Operations ExpertJob Description and Requirements: Customer Care Operations Expert for our semi-government client in Riyadh. Utilities experience is a must, preferable experience will be in water sector. Bachelor's degree in business or related field. Master preferred. 20+ years demonstrated experience helping organizations design or implement eƯective strategy within Utility Companies. Mastery with Customer Resolution. An in-depth understanding of Data Quality tooling and framework approaches. Comfortable with direct exposure to executive stakeholders, board members, and regulators Executing on projects with an Agile delivery methodology Ability to work both as an individual contributor and collaboratively in a multi teams environment. Strong knowledge of Microsoft Excel, PowerPoint, BI and Access. Strong organizational skills and attention to detail. Strong oral and written communication skills. Kindly send CVs to : Industry  Diversified Group Job Location  Riyadh, Saudi Arabia Career Level  Upper Management (Manager, Director, Head) Date Posted  28-10-2025 Ref. Number  165778 Years of Experience: 16 - 16

Customer Care Operations Expert

Tamatem, Inc.

HalalaH

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Food Basics Co

Valleysoft

<div>Description:
Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
Valleysoft | Center of Excellence is currently seeking a skilled and experienced Oracle Utilities CCB Functional Consultant to join our team.
The Oracle Utilities CCB Functional Consultant is responsible for implementing, configuring, and supporting the Oracle Utilities Customer Care and Billing (CC&amp;B) system. This role focuses on analyzing business requirements, designing functional solutions, and ensuring successful deployment and integration of CCB modules to meet client needs within the utilities sector.
As a CCB Functional Consultant, you will provide expert guidance and support in implementing and optimizing Oracle Utilities CC&amp;B solutions. You will play a key role in analyzing business processes, configuring system functionalities, and ensuring that customer service, billing, and metering operations run efficiently and effectively.
Key Responsibilities:<ul>
<li>
Analyze client business processes and requirements related to customer care, billing, and utility operations.</li>
<li>Configure and implement Oracle Utilities CCB modules including Customer Information, Meter Reads, Billing, Payments, and Collections.</li>
<li>Develop functional specifications for system enhancements, customizations, and integrations.</li>
<li>Collaborate with technical teams to ensure proper implementation of functional designs.</li>
<li>Perform system testing, UAT support, and assist in resolving functional defects.</li>
<li>Provide user training, documentation, and post-implementation support.</li>
<li>Participate in data migration, cutover, and go-live activities.</li>
<li>Work closely with project managers to ensure project deliverables are completed on time and within scope.</li>
<li>Stay updated with Oracle Utilities product releases and best practices.</li>
</ul>
Qualifications and Skills:<ul>
<li>
Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or a related field.</li>
<li>3+ years of experience in Oracle Utilities CCB functional implementation or support.</li>
<li>Strong understanding of CCB modules: Customer Management, Billing, Payments, and Meter Management.</li>
<li>Experience with utility business processes (Electricity, Water, Gas).</li>
<li>Knowledge of integration between CCB and other Oracle Utilities applications (MDM, SOM, WAM) is a plus.</li>
<li>Excellent analytical, problem-solving, and communication skills.</li>
<li>Ability to work independently and as part of a team in a fast-paced environment.</li>
</ul>
Preferred:<ul>
<li>
Oracle Utilities certification (CC&amp;B Functional or Technical).</li>
<li>Experience with other Oracle Utilities products (MDM, CIS, WACS).</li>
<li>Prior consulting or implementation experience with large utility clients.</li>
</ul>
Benefits<ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li></ul></div>

Oracle Utilities CCB Functional Consultant

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Customer Care Operations Expert

Customer Care Operations Expert

Customer Care Operations Expert

Customer Care Operations Expert

Customer Care Operations Expert

Customer Care Operations Expert

Oracle Utilities CCB Functional Consultant