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customer care quality assurance officer

Nextcare

<div>
 The main duty of a Customer Care Quality Assurance Officer is to evaluate customer interactions from multiple sources and channels, providing quality scores and proper feedbacks to agents. The incumbent is also responsible to perform investigation and evaluation for specific calls within predetermined time scales and are dealt with the highest standards of customer service. The CCU - QA will also collaborate to improve procedures, instructions, trainings and correlated activities regarding continuous quality improvement process. The CCU - QA will correspond with Care Centre Management accordingly and comply to always provide a customer-oriented service.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Participates in design of call monitoring formats and quality standards.
 </li>
 <li>
 Performs call monitoring and provides trend data to management.
 </li>
 <li>
 Uses Quality Management tool to compile and track performance at individual level.
 </li>
 <li>
 Provides actionable data to various internal support groups as needed.
 </li>
 <li>
 Coordinates and facilitates call calibration sessions for all types of team or line of business
 </li>
 <li>
 Provides feedback to Care Centre agent on what to maintain and improve based on the quality standards.
 </li>
 <li>
 Prepares and analyzes internal and external quality reports for management staff review.
 </li>
 <li>
 Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelors Degree ; Medical background is mandatory
 </li>
 <li>
 2+ years experience in a middle management position in a Call Centre / Customer Care environment
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Customer Care Quality Assurance Officer

International Turnkey Systems - ITS

<div>
 
 The Data Governance Officer will be responsible for establishing, enforcing, and monitoring data governance practices across the enterprise. This role ensures compliance with regulatory requirements, drives data quality initiatives, and promotes a culture of responsible data stewardship. The officer will collaborate with business and IT stakeholders to design and implement governance frameworks, policies, and tools that safeguard enterprise data assets.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Conduct comprehensive evaluations of data governance maturity and develop actionable improvement roadmaps.
 </li>
 <li>
 Create, document, and enforce governance standards (data quality, definitions, privacy, retention, security).
 </li>
 <li>
 Lead initiatives such as Business Glossary rollout, Data Quality KPIs, Reference Data Management, and data lineage documentation using tools like Azure, Microsoft Purview, SQL.
 </li>
 <li>
 Collaborate with business owners and custodians to ensure secure, consistent access to data.
 </li>
 <li>
 Implement data quality assessments, establish KPIs, and monitor ongoing performance.
 </li>
 <li>
 Ensure compliance with GDPR, PDPL, and other data protection regulations; manage audits and incident responses.
 </li>
 <li>
 Align governance controls with business and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Master&rsquo;s Degree in Information Systems; BA in Computer Information Systems.
 </li>
 <li>
 Professional training in Data Governance &amp; Data Management.
 </li>
 <li>
 7&ndash;10 years of experience, preferably in Banking and Compliance.
 </li>
 </ul>
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 CDMP, CIPP, DGSP, CISA, CIP.
 </li>
 </ul>
 
 
 Skills &amp; Technical Expertise
 
 
 <ul>
 <li>
 Data Access &amp; Reporting
 </li>
 <li>
 Data Dictionary Knowledge
 </li>
 <li>
 Data Management &amp; Quality Assurance
 </li>
 <li>
 Metadata Analysis
 </li>
 <li>
 Governance Best Practices
 </li>
 <li>
 Regulatory Compliance
 </li>
 <li>
 Strong proficiency in SQL, Excel, Python
 </li>
 </ul>
 
 
 Tools &amp; Systems
 
 
 <ul>
 <li>
 E-Signature
 </li>
 <li>
 Enterprise Data Warehouse (EDW)
 </li>
 <li>
 Office365
 </li>
 <li>
 Active Directory
 </li>
 <li>
 AWS
 </li>
 <li>
 Azure Active Directory
 </li>
 </ul>
 
 
</div>

Data Governance Officer

<div>
 The main duty of a Customer Care Unit Officer is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply to provide a customer-oriented service at all times.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Closely coordinate with Payers, Providers and Members by providing quality actions and resolutions to their concerns and queries.
 </li>
 <li>
 Proactively handle complaints at the earliest.
 </li>
 <li>
 Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.
 </li>
 <li>
 Answer inbound Emails as well as assist customers who have specific inquiries
 </li>
 <li>
 Build customer&rsquo;s interest in the services and products offered by the company
 </li>
 <li>
 Provide personalized customer service of the highest level
 </li>
 <li>
 Update the existing database with changes and the status of each existing/prospective customer/member
 </li>
 <li>
 Document details of all conversation and actions taken.
 </li>
 <li>
 Correspond with Care Centre Management and keep an open channel of communication.
 </li>
 <li>
 Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
 </li>
 <li>
 Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
 </li>
 <li>
 Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
 </li>
 <li>
 Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelors Degree ; Medical background (Medical, Paramedical)
 </li>
 <li>
 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 </li>
 <li>
 Excellent customer service and support skills.
 </li>
 <li>
 Excellent Arabic &amp; English language skills
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Customer Care Officer

MAERSK

<div>APM Terminals
<h1 class="jobSectionHeader">Chief Operations Officer
</h1>Business Unit: APM Terminals Bahrain
 
Division: Operations Management
 
Job Level: Management &ndash; JL6
 
Reports to: CEO / Managing Director
<h2 class="jobSectionHeader">About APM Terminals
</h2>APM Terminals is a global leader in port and terminal operations, serving over 60 ports and terminals across 40+ countries. With a commitment to safety, innovation, sustainability, and operational excellence, APM Terminals connects world trade and enables businesses and communities to thrive. We combine advanced technology with a people‑first culture to deliver reliable, efficient, and resilient supply chain solutions.
<h2 class="jobSectionHeader">About APM Terminals Bahrain
</h2>APM Terminals Bahrain operates Khalifa Bin Salman Port (KBSP), a key maritime gateway for Bahrain and the wider Gulf region. As an essential hub for regional trade, APMT Bahrain is focused on delivering world‑class operational performance, customer‑centric services, and continuous improvement. The terminal plays a vital role in supporting Bahrain&rsquo;s economic growth through safe, efficient, and sustainable logistics operations.
<h2 class="jobSectionHeader">About the Role &ndash; Chief Operations Officer
</h2>The Chief Operations Officer (COO) is a core member of the terminal&rsquo;s leadership team, responsible for providing strategic and operational direction across Operations. This role ensures high productivity, strong safety performance, cost‑efficient processes, and excellent customer service while driving operational transformation and innovation. This role also requires working in close partnership with terminal leader and subject matter experts to prepare terminals for critical transformation programs &mdash; including top-line growth, asset management, Flow (our Lean, pull-based operating model), and FPS (Flow Production and Operating System) maturity &mdash; while building the systems and capabilities required to deliver Operational Excellence 2030.
We are looking for a proven operations leader &mdash; a change agent who combines strategic and commercial thinking with deep operational insight, and who is passionate about solving problems at the root, building strong teams, and delivering measurable impact.
In return, you will join a strong learning culture with access to a comprehensive development and certification program and the opportunity to shape the future of the terminal.
<h1 class="jobSectionHeader">Purpose of the Role
</h1><ul><li>Provide leadership and direction for all Operations activities across the terminal.
</li><li>Ensure high levels of productivity, service quality, and overall operational efficiency.
</li><li>Contribute significantly to strategic planning, business growth, and terminal development.
</li><li>Deliver operational strategies that align with both functional capabilities and organizational objectives.
</li></ul><h1 class="jobSectionHeader">Principal Accountabilities
</h1><h3 class="jobSectionHeader">Operational Leadership &amp; Strategy
</h3><ul><li>Lead and manage all port/terminal operations to achieve safety, productivity, and efficiency targets.
</li><li>Establish and execute long‑term and short‑term operational goals, plans, and policies.
</li><li>Drive continuous improvement and implement new operational strategies, methods, and technologies.
</li><li>Ensure full compliance with HSSE policies, procedures, and duty‑of‑care requirements.
</li></ul><h3 class="jobSectionHeader">Execution &amp; Performance Management
</h3><ul><li>Oversee execution of operational initiatives to improve terminal performance.
</li><li>Provide measurable input to business plans and ensure delivery of key operational outcomes.
</li><li>Monitor and track performance against KPIs, guidelines, and standards set by APM Terminals.
</li><li>Ensure operational teams are trained in best practices, systems, and technologies.
</li></ul><h3 class="jobSectionHeader">Stakeholder Engagement
</h3><ul><li>Engage with Customs, port authorities, shipping lines, logistics partners, vendors, and external consultants.
</li><li>Represent terminal operations in negotiations, service agreements, SLAs, and project discussions.
</li><li>Participate in steering committees for major projects and lead operational contributions to project management.
</li></ul><h3 class="jobSectionHeader">Financial &amp; Resource Management
</h3><ul><li>Develop, manage, and achieve departmental budgets.
</li><li>Optimize operational costs while maintaining best‑in‑class service levels.
</li><li>Support technology and system improvements to drive cost efficiencies and improved customer experience.
</li></ul><h3 class="jobSectionHeader">People Leadership
</h3><ul><li>Lead, coach, and develop teams across Operations and Transformation.
</li><li>Manage performance, training, development, grievance handling, and workforce engagement.
</li><li>Promote an inclusive, collaborative, and high‑performance culture across all operations.
</li></ul><h1 class="jobSectionHeader">Reporting Structure
</h1>Direct Reports:
<ul><li>Head of General Cargo
</li><li>Head of Container Operations
</li><li>Head of Planning
</li><li>Head of Marine
</li></ul>Reports to: CEO / Managing Director
 
Scope: Domestic (Bahrain)
<h1 class="jobSectionHeader">Work Contacts &amp; Authority
</h1><h3 class="jobSectionHeader">Internal
</h3><ul><li>Senior Management Team
</li><li>Terminal employees across related functions
</li><li>Regional Management Team
</li><li>Global Management Team
</li></ul><h3 class="jobSectionHeader">External
</h3><ul><li>Port Authorities and other government stakeholders
</li><li>Vendors &amp; suppliers
</li><li>Contractors
</li><li>Customers and shipping line representatives
</li><li>Business partners
</li><li>External consultants
</li></ul><h1 class="jobSectionHeader">Critical Qualifications, Skills &amp; Experience
</h1><ul><li>University degree in Logistics, Maritime Studies, Port/Industrial Engineering, or Equivalent.
</li><li>12+ years in operational leadership within terminals, logistics, or industrial sectors.
</li><li>Proven experience in cost optimization, productivity improvement, and process enhancement.
</li><li>Strong understanding of IT systems and digitalization within terminal environments.
</li><li>Solid experience in budget planning, financial management, and reporting.
</li><li>Strong project management capabilities.
</li><li>Effective negotiation, stakeholder management, and conflict‑resolution skills.
</li><li>Fluent in English and local language (where applicable).
</li><li>Demonstrated ability to lead diverse teams, collaborate effectively, and drive results.
</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Chief Operations Officer (COO) - Bahrain

APM Terminals

<div>
 APM Terminals
 
 
 
 Chief Operations Officer
 
 
 
 
 Business Unit:
 
 APM Terminals Bahrain
 
 
 
 Division:
 
 Operations Management
 
 
 
 Job Level:
 
 Management &ndash; JL6
 
 
 
 Reports to:
 
 CEO / Managing Director
 
 
 
 About APM Terminals
 
 
 
 APM Terminals is a global leader in port and terminal operations, serving over 60 ports and terminals across 40+ countries. With a commitment to safety, innovation, sustainability, and operational excellence, APM Terminals connects world trade and enables businesses and communities to thrive. We combine advanced technology with a people‑first culture to deliver reliable, efficient, and resilient supply chain solutions.
 
 
 
 About APM Terminals Bahrain
 
 
 
 APM Terminals Bahrain operates Khalifa Bin Salman Port (KBSP), a key maritime gateway for Bahrain and the wider Gulf region. As an essential hub for regional trade, APMT Bahrain is focused on delivering world‑class operational performance, customer‑centric services, and continuous improvement. The terminal plays a vital role in supporting Bahrain&rsquo;s economic growth through safe, efficient, and sustainable logistics operations.
 
 
 
 About The Role &ndash; Chief Operations Officer
 
 
 
 The Chief Operations Officer (COO) is a core member of the terminal&rsquo;s leadership team, responsible for providing strategic and operational direction across Operations. This role ensures high productivity, strong safety performance, cost‑efficient processes, and excellent customer service while driving operational transformation and innovation. This role also requires working in close partnership with terminal leader and subject matter experts to prepare terminals for critical transformation programs &mdash; including top-line growth, asset management, Flow (our Lean, pull-based operating model), and FPS (Flow Production and Operating System) maturity &mdash; while building the systems and capabilities required to deliver Operational Excellence 2030.
 
 
 We are looking for a proven operations leader &mdash; a change agent who combines strategic and commercial thinking with deep operational insight, and who is passionate about solving problems at the root, building strong teams, and delivering measurable impact.
 
 
 In return, you will join a strong learning culture with access to a comprehensive development and certification program and the opportunity to shape the future of the terminal.
 
 
 
 Purpose of the Role
 
 
 
 <ul>
 <li>
 Provide leadership and direction for all Operations activities across the terminal.
 </li>
 <li>
 Ensure high levels of productivity, service quality, and overall operational efficiency.
 </li>
 <li>
 Contribute significantly to strategic planning, business growth, and terminal development.
 </li>
 <li>
 Deliver operational strategies that align with both functional capabilities and organizational objectives.
 
 
 </li>
 </ul>
 
 Principal Accountabilities
 
 
 
 
 Operational Leadership &amp; Strategy
 
 
 
 <ul>
 <li>
 Lead and manage all port/terminal operations to achieve safety, productivity, and efficiency targets.
 </li>
 <li>
 Establish and execute long‑term and short‑term operational goals, plans, and policies.
 </li>
 <li>
 Drive continuous improvement and implement new operational strategies, methods, and technologies.
 </li>
 <li>
 Ensure full compliance with HSSE policies, procedures, and duty‑of‑care requirements.
 
 
 </li>
 </ul>
 
 Execution &amp; Performance Management
 
 
 
 <ul>
 <li>
 Oversee execution of operational initiatives to improve terminal performance.
 </li>
 <li>
 Provide measurable input to business plans and ensure delivery of key operational outcomes.
 </li>
 <li>
 Monitor and track performance against KPIs, guidelines, and standards set by APM Terminals.
 </li>
 <li>
 Ensure operational teams are trained in best practices, systems, and technologies.
 
 
 </li>
 </ul>
 
 Stakeholder Engagement
 
 
 
 <ul>
 <li>
 Engage with Customs, port authorities, shipping lines, logistics partners, vendors, and external consultants.
 </li>
 <li>
 Represent terminal operations in negotiations, service agreements, SLAs, and project discussions.
 </li>
 <li>
 Participate in steering committees for major projects and lead operational contributions to project management.
 
 
 </li>
 </ul>
 
 Financial &amp; Resource Management
 
 
 
 <ul>
 <li>
 Develop, manage, and achieve departmental budgets.
 </li>
 <li>
 Optimize operational costs while maintaining best‑in‑class service levels.
 </li>
 <li>
 Support technology and system improvements to drive cost efficiencies and improved customer experience.
 
 
 </li>
 </ul>
 
 People Leadership
 
 
 
 <ul>
 <li>
 Lead, coach, and develop teams across Operations and Transformation.
 </li>
 <li>
 Manage performance, training, development, grievance handling, and workforce engagement.
 </li>
 <li>
 Promote an inclusive, collaborative, and high‑performance culture across all operations.
 
 
 </li>
 </ul>
 
 Reporting Structure
 
 
 
 
 Direct Reports:
 
 
 
 <ul>
 <li>
 Head of General Cargo
 </li>
 <li>
 Head of Container Operations
 </li>
 <li>
 Head of Planning
 </li>
 <li>
 Head of Marine
 
 
 </li>
 </ul>
 
 Reports to:
 
 CEO / Managing Director
 
 
 
 Scope:
 
 Domestic (Bahrain)
 
 
 
 Work Contacts &amp; Authority
 
 
 
 
 Internal
 
 
 
 <ul>
 <li>
 Senior Management Team
 </li>
 <li>
 Terminal employees across related functions
 </li>
 <li>
 Regional Management Team
 </li>
 <li>
 Global Management Team
 
 
 </li>
 </ul>
 
 External
 
 
 
 <ul>
 <li>
 Port Authorities and other government stakeholders
 </li>
 <li>
 Vendors &amp; suppliers
 </li>
 <li>
 Contractors
 </li>
 <li>
 Customers and shipping line representatives
 </li>
 <li>
 Business partners
 </li>
 <li>
 External consultants
 
 
 </li>
 </ul>
 
 Critical Qualifications, Skills &amp; Experience
 
 
 
 <ul>
 <li>
 University degree in Logistics, Maritime Studies, Port/Industrial Engineering, or Equivalent.
 </li>
 <li>
 12+ years in operational leadership within terminals, logistics, or industrial sectors.
 </li>
 <li>
 Proven experience in cost optimization, productivity improvement, and process enhancement.
 </li>
 <li>
 Strong understanding of IT systems and digitalization within terminal environments.
 </li>
 <li>
 Solid experience in budget planning, financial management, and reporting.
 </li>
 <li>
 Strong project management capabilities.
 </li>
 <li>
 Effective negotiation, stakeholder management, and conflict‑resolution skills.
 </li>
 <li>
 Fluent in English and local language (where applicable).
 </li>
 <li>
 Demonstrated ability to lead diverse teams, collaborate effectively, and drive results.
 
 
 </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

<div>
 Medical Officer &ndash; Inpatient Precertification is responsible for managing the Inpatient Precertification cases while ensuring that departmental goals, timeline of activities, and compliance measures are met.
 
 
 
 What You Do
 
 
 
 <ul>
 <li>
 Precertification team is functional on 24/7 basis. Therefore the Medical Officer will be working on flexible shift basis as per the schedule provided by the Team Leader.
 </li>
 <li>
 Adjudicates Cases at IP precertification level, authorizes decision within the stipulated turnaround time &amp; with the highest quality standards in view with the policy terms and conditions
 </li>
 <li>
 Performing complete file review with regards to the multidisciplinary notes, TPR charts, physician order&rsquo;s notes, lab reports, radiology reports, drug chart sheets, consultation notes, nursing notes, progress notes, etc.
 </li>
 <li>
 Requesting any medical documentation or finding any missing document which is essential in decision making.
 </li>
 <li>
 Performing review of DRG Severity of Illness (SOI) in line with revision of CPT codes / ICD codes, which are being up-coded by the provider &ndash; if required discussion with the treating doctor and the medical coders.
 </li>
 <li>
 Performing utilization review for DRG cases and FFS cases with regards to and not limited to final bill review + consumables mark ups + non covered item/services + overutilization of services.
 </li>
 <li>
 Performing review of claims as per CPT and ICD coding guidelines in line with insurance regulators (DHA,DOH/HAAD,MOH).
 </li>
 <li>
 Adhering to the cost containment protocols for medical management cases.
 </li>
 <li>
 Referring cases for second opinion when deemed necessary to confirm the best mode of management &ndash; also for cost containment to lesser Negotiating factor (NF) facilities within the member&rsquo;s network or option for home country treatment.
 </li>
 <li>
 AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s of Pharmacy / Dentistry / Medicine / Nursing / Physiotherapist / Paramedics
 </li>
 <li>
 01-02 years of Medical Practical Experience (reputable insurance provider, broker or a TPA experience a plus) OR Entry Level
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Certified Medical Coder [Preferable]
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
 </li>
 </ul>
 
 How We Hire
 
 
 
 
 
 Agency Statement
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under
 
 
 contract. Any unsolicited submission will not be considered
 
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
 
 
 At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Great to have you on board.
 
 Let's care for tomorrow.
 
 
 Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz&lsquo; company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
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Medical Officer - Inpatient Precertification

Amana Healthcare Bahrain

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 Overview
 
 
 
 Amana Healthcare, brought to you by M42 and Mumtalakat, is pleased to announce the first Amana Healthcare facility in Bahrain, located in Al Jasra will open in late 2025. This world-class hospital will provide long-term care and post-acute rehabilitation services.
 
 
 Amana Healthcare provides long-term care for adult patients with complex medical needs in an inpatient setting. Multidisciplinary care will be provided though Physical Medicine and Rehabilitation Physician and Intensive care unit (ICU) physicians, geriatricians, nurses, therapists, and a patient &amp; family experience team who work collaboratively to enhance the quality of life for those patients. It also offers specialized rehabilitation for individuals who require inpatient rehabilitation following a life-altering event, such as stroke, brain injury, spine injury, joint replacement, or amputation.
 
 
 
 
 
 
 Position Summary:
 
 
 
 The Procurement Officer is responsible for sourcing, negotiating, and purchasing goods and services required by the organization in a cost-effective, timely, and compliant manner. This role involves managing supplier relationships, ensuring the quality and availability of materials, and maintaining accurate procurement records in line with company policies and procedures.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Procurement &amp; Sourcing
 
 
 <ul>
 <li>
 Receive, review, and process purchase requisitions from internal departments.
 </li>
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 Source vendors and obtain quotations in accordance with company procurement policy.
 </li>
 <li>
 Negotiate pricing, delivery terms, and service levels with suppliers.
 </li>
 <li>
 Prepare purchase orders and ensure timely issuance and delivery.
 </li>
 </ul>
 
 
 Vendor Management
 
 
 <ul>
 <li>
 Identify and evaluate new suppliers and maintain an approved vendor list.
 </li>
 <li>
 Maintain strong relationships with key suppliers to ensure quality and service.
 </li>
 <li>
 Monitor supplier performance, resolve discrepancies, and address non-compliance issues.
 </li>
 </ul>
 
 
 Documentation &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all procurement activities are compliant with internal controls and relevant regulations.
 </li>
 <li>
 Maintain procurement records including contracts, purchase orders, invoices, and correspondence.
 </li>
 <li>
 Collaborate with the finance team to ensure timely processing of payments.
 </li>
 </ul>
 
 
 Inventory &amp; Cost Control
 
 
 <ul>
 <li>
 Work closely with the warehouse or inventory team to monitor stock levels and avoid over/under-purchasing.
 </li>
 <li>
 Assist in budgeting and cost-saving initiatives by analyzing market trends and identifying opportunities for efficiency.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, or related field.
 </li>
 <li>
 Minimum 2&ndash;4 years of experience in procurement or supply chain roles.
 </li>
 <li>
 Strong negotiation, communication, and analytical skills.
 </li>
 <li>
 Proficiency in MS Office and ERP/procurement software (e.g., SAP, Oracle, Zoho).
 </li>
 <li>
 Knowledge of local procurement laws and regulations is an advantage.
 </li>
 </ul>
 
 
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Sr. Procurement Officer

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