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customer service representative Jobs in Riyadh

customer service representative

customer care specialist

Lendo

<div><p>As Lendo continues to grow, we&rsquo;re looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you&rsquo;ll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You&rsquo;ll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs.</p><p><b><br>
Key responsibilities:</b></p><p></p><ul><li><p><br>
Handling incoming or outgaining customer calls to provide support</p></li><li><p>
Handling Customer inquiries and complaints via active channels</p></li><li><p>
Work closely with other departments to ensure resolving issue with Hight quality and root solution.</p></li><li><p>
Communicate effectively with customers, addressing their needs and ensuring a positive customer experience</p></li><li><p>
Resolve customer complaints in a professional manner while prioritizing customer satisfaction</p></li><li><p>
Escalate the critical customer complaints and issues to supervisor to ensure solving the issue</p></li><li><p>
Contribute to achieve of customer service standards SLAs and KPIs</p></li><li><p>
Ensure each interaction is documented thoroughly in the system, maintaining up-to-date customer records.</p></li></ul><p></p><p><b>
Qualifications:</b></p><p></p><ul><li><p>
Education<b>:</b> Bachelor&rsquo;s degree in Business Administration or a related field.</p></li><li><p>
Skills<b>:</b> Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.</p></li><li><p>
Knowledge<b>:</b> Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.</p></li><li><p>
Language<b>:</b> Proficiency in English at a minimum intermediate level (B1/B2).</p></li></ul></div>

Customer Care Officer - Tamheer

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Tabby</b> creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.<br>
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.<br>
<br>
We are seeking a skilled Customer Service Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English, and have a strong understanding of customer service principles and practices as well as cultural nuances of the GCC region. In this role, you will be responsible for monitoring, evaluating and improving the quality of our customer service interactions to ensure customer satisfaction and retention.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li>
<li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li>
<li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li>
<li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li>
<li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices</li>
<li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Requirements:</b></h3><br>
<ul>
<li>
Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken.</li>
<li>Proven experience in a customer service quality assurance role.</li>
<li>Strong knowledge of customer service principles and practices.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
Bachelor's degree in business administration, marketing, or a related field<br>
<li>
</li></ul><div><b>Preferred qualifications:</b></div><br>
<div></div><ul><li>
Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Customer Service Quality Specialist - KSA Residence

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Customer Service Agent for Contact Handling</b>, you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Respond to customer inquiries via live chat promptly and professionally</li><li>
Resolve issues efficiently or escalate when needed</li><li>
Manage multiple chats while maintaining accuracy and quality</li><li>
Log interactions and updates accurately in the system</li><li>
Follow company guidelines and communication standards</li><li>
Collaborate with internal teams to address customer needs</li><li>
Meet performance targets (e.g., response time, CSAT)</li><li>
Stay informed about products, services, and policies</li><li>
Report recurring issues or trends to supervisors</li><li>
Handle customer data with care and maintain confidentiality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Previous experience in a customer service role, preferably in live chat or digital support channels</li><li>
Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction</li><li>
Typing speed and accuracy suitable for handling multiple chats simultaneously</li><li>
Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically</li><li>
Problem-solving skills to resolve issues quickly and effectively within the chat environment</li><li>
Ability to multitask and stay organized in a high-volume, fast-paced setting</li><li>
Team player with good interpersonal skills and a collaborative attitude</li><li>
Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Go Track GPS Trading LLC

<p><b>About Us:</b><br/>Let&rsquo;s Drive is a leading car rental brand expanding its footprint in Riyadh. With a strong reputation for quality service and customer satisfaction, we are looking for motivated individuals to join our growing team.</p><p><b>Role Overview:</b><br/>As a Customer Service Representative, you will be the first point of contact for our customers&mdash;assisting them with reservations, providing information about our fleet, processing rental agreements, and ensuring a smooth customer experience from booking to vehicle return.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet customers warmly and professionally at our branch or via phone/WhatsApp/chat.</li><li>Assist customers with vehicle rental bookings, modifications, and cancellations.</li><li>Explain rental terms, conditions, and insurance coverage clearly.</li><li>Manage rental agreements, payment processing, and required documentation.</li><li>Address customer queries, complaints, and feedback promptly.</li><li>Coordinate with the operations team to ensure timely vehicle availability and delivery.</li><li>Maintain accurate customer records and transaction logs in the system.</li><li>Upsell additional products and services such as GPS, child seats, and insurance packages.</li><li>Ensure compliance with company policies and Saudi regulations.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1&ndash;2 years of experience in customer service, preferably in car rental, hospitality, or travel.</li><li>Excellent communication skills in <b>Arabic and English</b> (spoken and written).</li><li>Strong problem-solving and interpersonal skills.</li><li>Basic computer skills and familiarity with CRM or booking systems.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Presentable, professional, and customer-focused.</li><li>Must be currently based in Riyadh with valid work authorization in Saudi Arabia.</li></ul><p><b>Working Hours:</b></p><ul><li>6 days a week (rotational shifts &ndash; morning/evening)</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary plus commission/incentives.</li><li>Training and career development opportunities.</li><li>Employee discounts on rentals.</li></ul><p>Job Type: Full-time</p><p>Pay: &#65020;4,000.00 - &#65020;6,000.00 per month</p><p>Experience:</p><ul><li>Car Rental: 2 years (Required)</li></ul><p>Language:</p><ul><li>English and Arabic (Required)</li></ul>

Custmer Service Represtative

Hire Fellows

<div>
 We're looking for an experienced and driven Senior Marketing Specialist to lead the marketing function for a prominent tech startup in KSA. The company focuses on simplifying payments for Saudi businesses through tailored solutions like automating invoices, managing recurring payments, and sending automated reminders. They care deeply about the quality of their work and aim to allow businesses to focus on growth instead of chasing payments. The ideal candidate will play a pivotal role in shaping and executing marketing strategies that strengthen brand presence, drive customer acquisition, and align closely with the company's strategic goals.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 As the Senior Marketing Specialist, you will lead the planning and execution of data-driven marketing initiatives aimed at driving user acquisition, engagement, and retention. This role requires a strong understanding of the local market and collaboration across departments to deliver impactful campaigns, build strategic partnerships, and enhance the customer journey at every touchpoint.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and implement a comprehensive, full-funnel marketing strategy aligned with business goals and tailored for the Saudi market
  </li>
  <li>
   Lead the execution of monthly and quarterly marketing plans with clear KPIs focused on acquisition, engagement, and retention
  </li>
  <li>
   Own and drive performance marketing strategies across digital channels including paid search, social media, email marketing, and affiliate networks
  </li>
  <li>
   Lead the development of localized content and campaigns that reflect cultural nuances and comply with relevant regulations
  </li>
  <li>
   Collaborate cross-functionally with product, design, growth, customer success, and compliance teams to align marketing initiatives with product roadmaps and user needs
  </li>
  <li>
   Utilize market research, customer insights, and industry trends to continuously refine marketing strategies and maintain a competitive edge
  </li>
  <li>
   Build and sustain strategic partnerships with key fintech stakeholders, influencers, and opinion leaders to expand brand visibility
  </li>
  <li>
   Monitor, report on, and optimize campaign performance using data-driven insights to improve results continuously
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep understanding of the Saudi market, including local consumer behavior, digital channels, and financial services culture
  </li>
  <li>
   Minimum of 4 years of marketing experience, preferably within fintech, tech, or financial services, including at least 2 years in a senior or leadership capacity
  </li>
  <li>
   Bachelor's degree in Marketing, Business, Communications, or a related field
  </li>
  <li>
   Proven success in building and scaling customer acquisition and engagement strategies in competitive markets
  </li>
  <li>
   Proficiency with digital marketing tools, social media platforms, and market research techniques
  </li>
  <li>
   Excellent communication skills in Arabic and English, both written and spoken
  </li>
  <li>
   Collaborative attitude and ability to work effectively with cross-functional teams
  </li>
  <li>
   Pleasant personality and able to lead with empathy and patience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You are solving a multi-billion dollar pain in the market -installments and subscriptions
  </li>
  <li>
   You will be a core member building out a critical function, which will play a huge part in making the company successful
  </li>
  <li>
   You'll do great work with great people and make a lot of money doing it inshallah
  </li>
  <li>
   A competitive full package with salary and ESOP
  </li>
 </ul>
</div>


Senior Marketing Specialist

We're looking for an experienced and driven Senior Marketing Specialist to lead the marketing function for a prominent tech startup in KSA. The company focuses on simplifying payments for Saudi businesses through tailored solutions like automating invoices, managing recurring payments, and sending automated reminders. They care deeply about the quality of their work and aim to allow businesses to focus on growth instead of chasing payments. The ideal candidate will play a pivotal role in shaping and executing marketing strategies that strengthen brand presence, drive customer acquisition, and align closely with the company’s strategic goals.
<br><br>
<b>Role Overview:</b><br>
As the Senior Marketing Specialist, you will lead the planning and execution of data-driven marketing initiatives aimed at driving user acquisition, engagement, and retention. This role requires a strong understanding of the local market and collaboration across departments to deliver impactful campaigns, build strategic partnerships, and enhance the customer journey at every touchpoint.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Develop and implement a comprehensive, full-funnel marketing strategy aligned with business goals and tailored for the Saudi market.</li>
<li>Lead the execution of monthly and quarterly marketing plans with clear KPIs focused on acquisition, engagement, and retention.</li>
<li>Own and drive performance marketing strategies across digital channels including paid search, social media, email marketing, and affiliate networks.</li>
<li>Lead the development of localized content and campaigns that reflect cultural nuances and comply with relevant regulations.</li>
<li>Collaborate cross-functionally with product, design, growth, customer success, and compliance teams to align marketing initiatives with product roadmaps and user needs.</li>
<li>Utilize market research, customer insights, and industry trends to continuously refine marketing strategies and maintain a competitive edge.</li>
<li>Build and sustain strategic partnerships with key fintech stakeholders, influencers, and opinion leaders to expand brand visibility.</li>
<li>Monitor, report on, and optimize campaign performance using data-driven insights to improve results continuously.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Deep understanding of the Saudi market, including local consumer behavior, digital channels, and financial services culture.</li>
<li>Minimum of 4 years of marketing experience, preferably within fintech, tech, or financial services, including at least 2 years in a senior or leadership capacity.</li>
<li>Bachelor’s degree in Marketing, Business, Communications, or a related field.</li>
<li>Proven success in building and scaling customer acquisition and engagement strategies in competitive markets.</li>
<li>Proficiency with digital marketing tools, social media platforms, and market research techniques</li>
<li>Excellent communication skills in Arabic and English, both written and spoken.</li>
<li>Collaborative attitude and ability to work effectively with cross-functional teams</li>
<li>Pleasant personality and able to lead with empathy and patience</li>
</ul>
<b>Benefits:</b><br>
<ul>
<li>You are solving a multi-billion dollar pain in the market -installments and subscriptions.</li>
<li>You will be a core member building out a critical function, which will play a huge part in making the company successful.</li>
<li>You’ll do great work with great people and make a lot of money doing it inshallah.</li>
<li>A competitive full package with salary and ESOP.</li>
</ul>


Doctor - Internal Medicine Specialist

Explore 1038+ Customer care specialist in Riyadh this September. Find roles across top companies and apply now to boost your career.

1038 customer care specialist jobs IN Riyadh

Customer Care Officer - Tamheer

Customer Service Quality Specialist - KSA Residence

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Custmer Service Represtative

Senior Marketing Specialist

Senior Marketing Specialist

Doctor - Internal Medicine Specialist