customer experience specialist Jobs in Riyadh

customer experience specialist

field service engineer

medical representative

sales representative

service engineer - sas

customer service representative

Rgheeb

<div>Rgheeb is excited to invite applications for the position of Retail Sales Representative. In this role, you will be the face of our company, directly engaging with customers in our retail environment to provide exceptional service and drive product sales. You will be responsible for assisting customers, answering inquiries about our products, and promoting special offers. The ideal candidate will have a passion for retail, strong interpersonal skills, and a proactive approach to sales. At Rgheeb, we believe in creating a welcoming atmosphere that enhances the customer experience, and we&rsquo;re looking for someone who can embody that spirit! 
Responsibilities<ul>
<li>Engage with customers to understand their needs and provide tailored product recommendations.</li>
<li>Assist customers with inquiries, product selections, and the checkout process.</li>
<li>Maintain a clean and organized sales floor, ensuring product displays are appealing and stocked.</li>
<li>Promote and upsell product promotions and special offers to increase sales.</li>
<li>Handle customer returns and exchanges in a professional manner.</li>
<li>Collaborate with team members to achieve sales targets and improve customer satisfaction.</li>
<li>Stay informed about product features, pricing, and promotional campaigns.</li> 
</ul> 
 
Requirements 
<ul>
<li>Previous experience as a Retail Sales Representative or in a customer service role is preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work in a fast-paced retail environment.</li>
<li>Sales-oriented with a focus on providing an exceptional customer experience.</li>
<li>Basic math skills for handling transactions accurately.</li>
<li>Flexibility to work varying shifts, including evenings and weekends.</li>
<li>High school diploma or equivalent; further education in a related field is a plus.</li> 
</ul> 
 
Benefits</div>

Field Sales Representative

Toby's Estate Coffee Roasters

Job Summary: We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or provide required information.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer complaints and escalate complex issues to the appropriate department.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Meet individual and team performance targets (e.g., call handling time, resolution rate).</li><li>Handle customer feedback with patience and empathy.</li><li>Collaborate with colleagues and other departments to improve customer service.</li><li>Adhere to call center policies, procedures, and quality standards.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in a call center or customer service role is preferred.</li><li>Strong communication skills in [English/Arabic or both as required].</li><li>Good problem-solving and conflict-resolution skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Positive attitude, patience, and empathy when dealing with customers.</li></ul>Education &amp; Experience:<ul><li>High school or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Prior customer service or call center experience is an advantage.</li></ul>Work Conditions:<ul><li>Ability to work shifts, weekends, and holidays if required.</li></ul>Job Type: Full-time

Customer Service (Saudi National)

Confidential Careers

<div>
 
 &bull; Respond to customer inquiries across all service channels (phone, email, chat, and social media).
 
 
 &bull; Provide accurate information about products, services, and banking tools.
 
 
 &bull; Address and resolve customer complaints promptly, escalating complex issues when necessary.
 
 
 &bull; Assist customers with digital banking transactions and troubleshoot technical issues.
 
 
 &bull; Analyze and understand customer concerns to provide tailored solutions.
 
 
 &bull; Coordinate with internal teams to resolve customer issues that require technical or specialized intervention.
 
 
 &bull; Escalate unresolved problems to the Head of Customer Care or relevant department, ensuring timely follow-up and resolution.
 
 
 &bull; Maintain detailed and accurate records of customer interactions using the bank's CRM system.
 
 
 &bull; Proactively follow up on unresolved issues to ensure customer satisfaction.
 
 
 &bull; Identify opportunities to upsell or cross-sell bank products and services while ensuring customer needs are met.
 
 
 &bull; Adhere to all regulatory and company policies, including confidentiality of customer information. &bull; Maintain high-quality standards in all customer interactions to align with the bank&rsquo;s reputation and guidelines.
 
 
 &bull; Regularly participate in training to stay updated on the bank&rsquo;s products, services, and compliance requirements.
 
 
 &bull; Participate in regular team meetings to discuss challenges, updates, and improvements.
 
 
 &bull; Leverage AI chatbots and sentiment analysis to improve customer interaction and issue resolution.
 
</div>

Agent, Customer Care - Banking

Organon Pharmaceuticals

<div>The Position
Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.
Responsibilities<ul><li>Responsible for closing direct sales of products in order to meet individual/team targets and the organization's business objectives</li><li>Creates, monitors and revises lead generation plans to generate a substantive sales opportunity pipeline</li><li>Responsible for sales calls directly from/to prospective and/or existing customers</li></ul>
. Responsible to build relationship with key stakeholders and maintain effective communication with customers.<ul><li>Responds to customer questions</li><li>Effectively builds rapport with customers by probing for needs and recommending appropriate solutions</li><li>Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction by following established processes and procedures</li></ul>
. Flexibility to cover Riyadh territory
. Cross functional collaboration and teamwork is required
Required Education, Experience and Skills<ul><li>
Holding bachelor&rsquo;s degree in pharmacy.</li><li>
Registered in Saudi Commission for Health Specialties.</li><li>
Excellent communication skills.</li><li>
Up to 1 year experience</li><li>
Very Good command of English language.</li><li>
Shows flexibility and adaptability</li><li>
Shows ethics and compliance</li><li>
Self-motivated and energetic with drive to excel.</li><li>
Valid driver's license.</li><li>
Based in Riyadh.</li><li>
Must be a Saudi National as per regulations.</li></ul>
Secondary Job Description
Who We Are:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women&rsquo;s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.
As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.
Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Annualized Salary Range
Annualized Salary Range (Global)
Annualized Salary Range (Canada)
Please Note: Pay ranges are specific to local market and therefore vary from country to country.
Employee Status:
Regular
Relocation:
Domestic
VISA Sponsorship:
Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings:
1 
Requisition ID:R538739</div>

Customer Representative - CVS line - Riyadh

Trafalgar Luxury Group

<div>
 
 As a Client Advisor, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Offering product information and guidance to the Customers in the stores.
 </li>
 <li>
 Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
 </li>
 <li>
 Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
 </li>
 <li>
 Build customer Data base and follow-up with the VIP customers.
 </li>
 <li>
 Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
 </li>
 <li>
 Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
 </li>
 <li>
 Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
 </li>
 <li>
 Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
 </li>
 <li>
 Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
 </li>
 <li>
 Participate in ongoing training and development programs to enhance product knowledge and sales skills.
 </li>
 <li>
 Managing after sales service
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements
 
 
 
 
 
 <ul>
 <li>
 Excellent communication skills in Arabic and English.
 </li>
 <li>
 Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
 </li>
 <li>
 Strong interpersonal skills with a customer-centric mindset.
 </li>
 <li>
 Ability to multitask and perform efficiently in a fast-paced environment.
 </li>
 <li>
 Proficiency in basic math and experience using a point-of-sale (POS) system.
 </li>
 <li>
 Flexibility to work varied schedules, including evenings, weekends, and holidays.
 </li>
 <li>
 Positive attitude, self-motivated, and a team player.
 </li>
 <li>
 High school diploma or equivalent required; additional education or certifications are a plus.
 </li>
 </ul>
 
 
</div>

Client Advisor - Luxury, Watches, Jewelry and Fashion

Hamad M. Al Rugaib & Sons Trading Co.

<div>Job Overview 
We are interested in hiring a dedicated and experienced Sales Associate to join our Sales team. 
As a Sales Associate, you are expected to drive sales in the most efficient way. Your job duties will be to sell products and services offered by the company. You are responsible to assist the customers in providing accurate product knowledge and answering their questions as needed. 
You should be able to handle customer complaints in a professional manner. Your main goal will be to provide excellent customer satisfaction as well as an exceptional customer experience. Maintaining and updating the cash register on a daily basis is a mandatory task for this position. 
In addition to this, you should possess excellent customer service and extraordinary interpersonal skills. Prior experience working as a Sales Associate will be an advantage. You should have amazing verbal and written communication and phenomenal sales skills. If your experience and skills match our criteria for the role of Sales Associate, apply for this job now. We will love to meet you.
Responsibilities
<ul><li>
Greet customers and provide information on the products and services.</li><li>
Maintain the cash register and other financial records.</li><li>
Assist customers throughout the buying process to drive sales.</li><li>
Answer all the queries the customers have regarding the products and services.</li><li>
Achieve monthly sales targets and set organizational goals.</li><li>
Handle inventory levels and restock them as and when required.</li><li>
Work in collaboration with other Sales Representatives.</li><li>
Provide excellent customer satisfaction to increase sales.</li><li>
Manage and supervise the return process of any merchandise.</li><li>
Adhere to compliance in regards to the store functionality and appearance.</li><li>
Manage customer&rsquo;s complaints in an accurate and timely manner.</li><li>
Get involved and plan out promotional activities.</li><li>
Suggest ways and devise strategies to improve sales in an effective manner.</li></ul>
Requirements
<ul><li>
Minimum Qualification: Diploma and above</li><li>
Prior work experience as a Sale Associate, Sales Representatives, Sales Consultant, or a similar role.</li><li>
Demonstrate excellent ability to handle customers in a professional manner.</li><li>
Detailed know-how on the product and services offered.</li><li>
Ability to maintain a positive environment.</li><li>
Extraordinary verbal and written communication skills.</li><li>
Great time management skills.</li><li>
Ability to handle confidential information.</li><li>
Solid organizational and sales skills.</li><li>
Exceptional customer service skills.</li><li>
A charming and presentable personality.</li><li>
Ability to work for long hours and weekends as well.</li><li>
Strong work ethic.</li><li>
A keen eye for detail.</li></ul></div>

Sales Associate

PulseMediaNL (LATAM REGION)

<div>
 Position Summary
 
 
 We are seeking a dedicated and solution-oriented Customer Support Specialist to deliver exceptional service and ensure positive customer experiences across multiple communication channels. In this role, you will act as a key point of contact for customers, addressing inquiries, resolving concerns, and providing accurate information in a professional and timely manner.
 
 
 The ideal candidate is empathetic, detail-oriented, and skilled at navigating customer conversations with patience and confidence. This position is well suited for individuals who thrive in remote environments and are committed to maintaining high service standards.
 
 
 Key Responsibilities
 
 
 
 As a Customer Support Specialist, You Will
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone
 </li>
 <li>
 Troubleshoot and resolve customer issues efficiently
 </li>
 <li>
 Provide clear and accurate product or service information
 </li>
 <li>
 Escalate complex cases to appropriate departments when necessary
 </li>
 <li>
 Maintain detailed records of customer interactions in CRM systems
 </li>
 <li>
 Follow internal service guidelines and performance metrics
 </li>
 <li>
 Identify recurring issues and suggest process improvements
 </li>
 <li>
 Ensure customer satisfaction through proactive communication and follow-up
 
 
 </li>
 </ul>
 Your work will play a vital role in building customer trust and long-term loyalty.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer support, customer service, or a related field
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent problem-solving and conflict resolution abilities
 </li>
 <li>
 Ability to multitask and manage time effectively
 </li>
 <li>
 Comfortable using CRM platforms and support tools
 </li>
 <li>
 Self-motivated and capable of working independently
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote environment
 </li>
 <li>
 Flexible scheduling based on operational needs
 </li>
 <li>
 Performance-based evaluation standards
 </li>
 <li>
 Ongoing training and development support
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role scope may evolve based on business needs
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Service Excellence, Customer Support, Client Relations, CRM Management, Zendesk, Salesforce, Help Desk Support, Live Chat Support, Email Support, Call Center Operations, Conflict Resolution, Problem Solving, Communication Skills, Active Listening, Customer Retention, Customer Satisfaction (CSAT), Technical Support, Troubleshooting, Remote Work, Multitasking, Time Management, Escalation Management, Process Improvement, Cross-Functional Collaboration, Service Level Agreements (SLA), Customer Experience (CX), Relationship Building, Adaptability, Attention to Detail
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for customer-focused professionals who are passionate about delivering outstanding service and creating meaningful customer experiences.
</div>

Customer Support Specialist

Explore 769+ Customer service representative in Riyadh this March. Find roles across top companies and apply now to boost your career.