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customer success specialist Jobs in Riyadh

customer success specialist

customer service representative

Rawaj - Human Capital Management

<div><p>Rawaj-HCM, a leading player in the human capital management sector, is actively seeking a Business Development Specialist to drive business growth by identifying new opportunities, building strong client relationships, and expanding the company's market presence. The ideal candidate will be responsible for generating leads, developing sales strategies, and contributing to the achievement of revenue targets while maintaining high levels of client satisfaction.</p><p><b>
Location:</b> Riyadh, Saudi Arabia</p><h2 class="jobSectionHeader"><b>
Key Accountabilities</b></h2><ul><li>
Identify and approach potential Chinese clients through various sales channels.</li><li>
Build and maintain strong relationships with existing and prospective clients.</li><li>
Communicate with Chinese companies to understand their recruitment and HR service needs.</li><li>
Present the company's recruitment and HR solutions professionally.</li><li>
Conduct market research to identify new business opportunities.</li><li>
Schedule and attend client meetings (online and offline).</li><li>
Prepare proposals, quotations, and follow up on business opportunities.</li><li>
Coordinate with the recruitment team to ensure successful service delivery.</li><li>
Maintain accurate records of leads and client interactions using CRM tools.</li><li>
Achieve monthly sales and business development targets.</li></ul><h2 class="jobSectionHeader"><b>
Knowledge, Skills, and Experience</b></h2><ul><li>
Bachelor's degree in Business Administration, Marketing, Human Resources, or a related field.</li><li>
0&ndash;2 years of experience in Business Development, Sales, Account Management, Customer Service, or a similar role.</li><li>
Fluency in Chinese (Mandarin) is mandatory, with excellent verbal and written communication skills.</li><li>
Good command of English.</li><li>
Strong interpersonal and communication skills.</li><li>
Passion for sales and business development.</li><li>
Ability to build long-term client relationships.</li><li>
Knowledge of the recruitment or HR services industry is a plus.</li><li>
Experience communicating with Chinese clients or companies is preferred.</li></ul></div><p></p>

Junior Business Development Specialist | Chinese Speaker

PTC Therapeutics

<div><p>PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life&rsquo;s moments for children and adults living with a rare disease.</p><p></p><p>
At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team<b>, </b>fostering a strong sense of belonging.</p><p>
Visit our website to learn more about our company and culture!<br>
Site: www.ptcbio.com</p><p></p><h2 class="jobSectionHeader"><b>
Job Description Summary:
</b></h2><p></p>PTC is an established global biopharmaceutical company that delivers transformative therapies for people living with rare diseases. For over 25 years, we have been harnessing our scientific platforms to create new therapies that address the underlying cause of the disease and deliver on our promise to create more moments for those who count on us.<br>
<br>
We are on an exciting journey working to change patients&rsquo; lives every single day. We are motivated by our patients and the drive for them to have more moments with their families, made possible in part by our research and therapies.<br>
<br>
The (MSL Lead) is a field based position of Medical Affairs that is supporting disease diagnosis, diagnostic methods, and strategic initiatives to facilitate early, accurate diagnosis, across all programs of the PTC portfolio within the assigned country. Furthermore he / she supports and represents PTC and its products with, and to, key opinion leaders (KOLs), clinicians, academic institutions, and professional organizations. The Medical Science Liaison addresses the specific needs of these clients by responding to unsolicited requests for information about PTC Therapeutics marketed and PTC Therapeutics treatment areas and products promptly and accurately.<br>
<br>
Clinical expertise for disease state, clinical presentation, and differential diagnosis of the diseases of interest in PTC&rsquo;s portfolio will allow the MSL to evaluate and address regional diagnosis gaps. The MSL will develop strategic and innovative diagnosis initiatives within his / her country to complement the PTC portfolio, supporting PTC programs from clinical trial through commercialization. The MSL will partner with the clinical science and diagnostics function working in a matrix organization to support early disease recognition and diagnosis by health care providers. As the clinical and medical expert on the company&rsquo;s products, he/she builds long-term relationships and establishes rapport with clinicians in hospitals, clinics, and academic centers through highly scientific product and disease state discussions that support or expand current therapeutic concepts and ensures safe and effective utilization of products. The incumbent is also a resource to company management regarding market dynamics, business development and client feedback<h2 class="jobSectionHeader"><b>
Job Description:</b></h2><p></p><p><b>
Responsibilities of the role include:</b></p><ul><li>
Attends national and regional medical meetings and symposia as a representative of PTC and engages in discussions with attendees as appropriate; attends scientific sessions and poster presentations, gathers information, and summarizes findings; as possible, and when appropriate, cultivates professional relationships from these contacts.</li><li>
Delivers, and may develop/design, fair-balanced and objective clinical and scientific presentations to healthcare professionals (HCPs), payors, patient organizations in response to unsolicited requests for information on the use of company products.</li><li>
Identifies and trains speakers for advisory boards, symposia, and educational programs with regulatory approved materials, slides sets, abstracts, posters, etc.</li><li>
Identifies, organizes and carry outs regional medical initiatives e.g advisory board as needed.</li><li>
Provides input to management regarding alternative therapies, business development opportunities/risks, and client feedback.</li><li>
Establishes, manages and maintains successful relations with relevant health authorities, including but not limited to: KOLs, HCPs, academic institutions, payors, patient organizations, etc.</li><li>
Facilitates the accurate and timely submission of applications for unrestricted educational grants or research initiatives and requests for support of studies, per company policy.</li><li>
Maintains a thorough awareness of medical/clinical, regulator, compliance and quality issues and processes as they apply to the PTC therapeutic areas and adheres to, and supports, the standards established by the company.</li><li>
Maintains competitor information relevant to company&rsquo;s therapeutic areas, goals/objectives, project activities and /product team priorities and stays current on therapeutic advances and competing therapies or products; analyzes and applies relevant intelligence findings and communicates and presents insightful data/impact in an efficient format to appropriate internal stake holders.</li></ul><p></p><p><b>
Requirements of the role include:</b></p><ul><li>
Advanced degree (e.g., Masters, MPH, PharmD, M.D. or Ph.D.) in a scientific discipline and a minimum of 7 years progressively responsible, relevant experience in a pharmaceutical, biotechnology or related environment with a minimum of 3 years of experience as an MSL in rare diseases, or equivalent.</li><li>
Must possess a valid driver&rsquo;s license.</li><li>
Must be able to travel on a daily basis to/from customer accounts and drive and/or fly long distances (distances will vary based upon the size of assigned territory).</li><li>
Experience supporting an orphan, rare disease and/or specialized drug(s).</li><li>
A highly customer-orientated approach, committed to achieving excellent levels of customer service</li><li>
Excellent interpersonal skills with the ability to build relationships at all levels</li><li>
A team mindset with the desire to go above and beyond to support the team and organization</li></ul><p></p><p><b>
EEO Statement:
</b></p><p></p><p><b>PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.</b></p><p></p><p>
Click here to return to the careers page</p></div>

Medical Science Liaison Lead, Riyadh, (Contract)

Qualcomm

<div><h2 class="jobSectionHeader"><b>Company:
</b></h2>Qualcomm Middle East Information Technology Company LLC
<p></p><h2 class="jobSectionHeader"><b>Job Area:
</b></h2>Engineering Group, Engineering Group &gt; Systems Engineering
<p></p><p><b>General Summary:
</b></p><p></p><p><b>About Us
</b></p><p>As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all.
</p><p>As a Qualcomm Datacenter AI Systems Engineer focused on AI Inference Platforms and Competitive Analysis, you will evaluate, benchmark, optimize, and validate end-to-end AI inference solutions built on Qualcomm AI accelerators. You will analyze real-world customer deployments, assess competitive platforms, and develop fact-based insights on performance, scalability, ecosystem readiness, and operational simplicity across modern GenAI workloads including LLMs, VLMs, RAG, and agentic applications.
</p><p></p><p><b>About the role
</b></p><p>In this role, you will work across hardware, software, frameworks, and deployment architectures to identify differentiators, gaps, and opportunities that shape Qualcomm's AI platform roadmap and customer engagement strategy. You will collaborate closely with architecture, product, systems, customer engineering, business development, and ecosystem teams to establish Qualcomm AI accelerators as a leading platform for enterprise AI inference deployments.
</p><p></p><p><b>Minimum Qualifications:
</b></p><ul><li>Bachelor&rsquo;s degree in engineering, computer science, or Data Science with 8+ years of experience
</li><li>Master's degree in Engineering, Computer Science, Data Science or related field and 4+ year of related work experience.
</li></ul><p>OR
</p><ul><li>PhD in Engineering, Computer Science, or related field and 4+ years of Experience.
</li></ul><p></p><p><b>Required Skills:
</b></p><ul><li>Strong proficiency in Python and common AI/ML frameworks such as PyTorch, TensorFlow, or ONNX.
</li><li>Solid understanding of ML model development, deployment, and AI inference concepts for datacenter workloads.
</li><li>Strong foundation in system performance profiling, benchmarking, parallel computing, and workload analysis.
</li><li>Working knowledge of Linux-based development, containerized deployment, and cloud-native infrastructure concepts.
</li><li>Strong analytical, communication, and cross-functional collaboration skills with the ability to summarize technical findings clearly.
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li>Master's or PhD degree in Engineering, Computer Science, Information Systems, Electrical Engineering, Physics, or a related technical field with 4+ years of experience.
</li><li>Strong understanding of GenAI and enterprise inference workloads, including LLMs, VLMs/LVMs, embeddings, diffusion models, RAG pipelines, agents, and multi-turn application patterns.
</li><li>Hands-on experience evaluating AI accelerator platforms and deployment ecosystems, including Qualcomm AI inference accelerators and competitive platforms such as NVIDIA and AMD.
</li><li>Experience with production inference frameworks and serving stacks such as vLLM, Triton Inference Server, TensorRT-LLM, SGLang, KServe, Ray Serve, TorchServe, or equivalent model-serving technologies.
</li><li>Deep understanding of inference performance fundamentals, including prefill/decode behavior, KV-cache utilization, batching, scheduling, quantization, memory bandwidth, latency, throughput, TTFT, TPOT, and scaling efficiency.
</li><li>Experience designing and executing fact-based competitive benchmarks across single-node and multi-node deployments using representative customer workloads, model configurations, and deployment patterns.
</li><li>Knowledge of distributed inference architectures, including tensor parallelism, pipeline parallelism, expert parallelism/MoE serving, disaggregated serving, routing, autoscaling, and cluster-level orchestration.
</li><li>Experience with containerized and cloud-native deployment workflows using Docker, Kubernetes, Helm, GitOps, CI/CD, observability stacks, and infrastructure automation.
</li><li>Ability to assess ecosystem readiness, operational simplicity, tooling maturity, model onboarding complexity, reference architectures, observability, supportability, and deployment documentation quality.
</li><li>Background in compiler/runtime optimization, graph lowering, operator fusion, kernel optimization, or hardware-aware model optimization for ML workloads is a plus.
</li><li>Experience conducting technical competitive analysis across AI hardware platforms, frameworks, software ecosystems, deployment architectures, and customer workflows.
</li><li>Experience building customer-facing technical collateral, competitive positioning, deployment guides, benchmark reports, executive briefings, and gap analysis for AI infrastructure products.
</li><li>Strong cross-functional collaboration skills with demonstrated ability to work across product, architecture, engineering, customer engineering, business development, and ecosystem partner teams in a matrixed organization.
</li></ul><p></p><p><b>Principal Duties and Responsibilities will include:
</b></p><ul><li>End-to-end competitive analysis for Qualcomm AI inference accelerators across hardware, software, model-serving frameworks, deployment workflows, and customer-facing GenAI inference solutions.
</li><li>Evaluate real customer deployment patterns, including LLM/VLM serving, RAG, agentic workflows, embedding services, multi-model applications, and enterprise inference pipelines, to identify where Qualcomm leads, is at parity, or has gaps.
</li><li>Develop objective benchmark methodologies and execute performance studies covering latency, TTFT, TPOT, throughput, tokens/sec/user, concurrency, utilization, power efficiency, cost efficiency, and single-node and multi-node scaling.
</li><li>Compare Qualcomm solutions against competitive platforms such as NVIDIA and AMD across deployment maturity, model coverage, framework support, ecosystem readiness, operational simplicity, and total solution capability.
</li><li>Analyze inference architecture tradeoffs involving vLLM, Triton Inference Server, KServe, Ray Serve, Kubernetes, orchestration layers, KV-cache management, batching strategies, quantization, and distributed serving patterns.
</li><li>Drive model onboarding prioritization by studying competitive usage, customer demand, model popularity, framework adoption, and readiness gaps across open-source and enterprise GenAI workloads.
</li><li>Build and maintain reference architectures, deployment playbooks, sizing guidance, reproducible benchmark recipes, and customer-ready solution blueprints for Qualcomm AI inference platforms.
</li><li>Partner with architecture, compiler, runtime, framework, systems, and product teams to translate competitive findings into product requirements, roadmap priorities, optimization opportunities, and ecosystem investments.
</li><li>Perform system-level debugging and root-cause analysis across model, framework, runtime, driver, hardware, networking, memory, and orchestration layers to explain performance or deployment gaps.
</li><li>Create clear, fact-based competitive positioning, leadership readouts, technical reports, and customer-facing collateral that communicate differentiators, risks, gaps, and recommended actions.
</li><li>Collaborate with customer engineering, business development, sales, and partner teams to support customer evaluations, proof-of-concepts, competitive bakeoffs, and deployment activities.
</li><li>Stay current with the evolving AI inference ecosystem, including emerging models, serving frameworks, accelerator platforms, open-source projects, benchmarking practices, and enterprise deployment trends.
</li></ul><p></p><p><b>What's on Offer
</b></p><p>Apart from working with great people, we offer the below:
</p><ul><li><p>Salary including housing &amp; transport allowance
</p></li><li><p>Stock (RSU's) and performance related bonus
</p></li><li><p>16 weeks fully paid Maternity Leave
</p></li><li><p>6 weeks fully paid Paternity Leave
</p></li><li><p>Employee stock purchase scheme
</p></li><li><p>Child Education Allowance
</p></li><li><p>Relocation and immigration support (if needed)
</p></li><li><p>Life and Medical Insurance
</p></li><li><p>Live+ Well Reimbursement for health and recreational membership fees
</p></li></ul><p></p><p><b>Minimum Qualifications:
</b></p><ul><li>Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Systems Engineering or related work experience.
</li></ul>OR
<br>
Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Systems Engineering or related work experience.
<br>
OR
<br>
PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience.
<p></p><p>*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
</p><p></p><div><p>Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
</p></div><p></p><p>Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
</p><p></p><p><b>To all Staffing and Recruiting Agencies </b>: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
</p><p></p><p>If you would like more information about this role, please contact Qualcomm Careers .</p></div>

Data Center AI Systems Engineer (Competitive Analysis) - Riyadh, KSA

webook.com

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 <br/>
 <br/>
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
 <br/>
 <br/>
 <strong>
  Role Overview :
  <br/>
  <br/>
 </strong>
 webook.com is looking for a Customer Care Manager to lead customer care operations across webook.com, its clients, and global markets.
 <br/>
 <br/>
 This role will own the function end to end, including in-house team management, service quality, escalations, processes, reporting, systems, and outsourcing strategy. The ideal candidate is a hands-on leader who can build a scalable operation while maintaining a consistently high customer experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the day-to-day customer care operation across webook.com and client accounts
  </li>
  <li>
   Manage, coach, and develop the in-house customer care team
  </li>
  <li>
   Define team structures, shifts, workflows, escalation paths, and service standards
  </li>
  <li>
   Develop and manage outsourcing and agency partnerships for global markets
  </li>
  <li>
   Ensure coverage across different markets, languages, time zones, major events, and high-demand periods
  </li>
  <li>
   Oversee customer inquiries, complaints, refunds, booking issues, payments, ticket access, and event-related concerns
  </li>
  <li>
   Manage complex and sensitive escalations
  </li>
  <li>
   Establish and monitor KPIs including response time, resolution time, customer satisfaction, backlog, quality, and productivity
  </li>
  <li>
   Build quality assurance, training, and knowledge management processes
  </li>
  <li>
   Work closely with Product, Technology, Operations, Finance, Marketing, and Commercial teams to resolve recurring customer issues
  </li>
  <li>
   Identify opportunities to improve processes, systems, automation, and the overall customer journey
  </li>
  <li>
   Provide regular performance reports and customer insights to leadership
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor Degree in Business or similar
  </li>
  <li>
   Fluency in both Arabic and English is required
  </li>
  <li>
   Proven experience managing customer care, customer service, contact centre, or customer experience operations
  </li>
  <li>
   Experience managing both in-house teams and outsourced service providers
  </li>
  <li>
   Strong understanding of service levels, workforce planning, quality assurance, and performance management
  </li>
  <li>
   Comfortable operating in a fast-paced, high-volume environment
  </li>
  <li>
   Strong analytical, communication, and problem-solving skills
  </li>
  <li>
   Experience with customer care platforms, ticketing systems, automation, and reporting tools
  </li>
  <li>
   Experience in ticketing, entertainment, sports, events, e-commerce, travel, or technology is an advantage
  </li>
 </ul>
</div>


Customer Care Manager

Tamara

<div><p><b>About Us</b></p>
<p>
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.</p>
<p>
Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.</p>
<p><b>
Your role</b></p>
<p>
We're seeking a Team Leader for our Partner Onboarding Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.</p>
<p>
Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.</p>
<p>
With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionized the way millions of users shop, pay, and bank.</p>
<p>
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.</p>
<p>
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.</p>
<p><b>
This role is based onsite in our Riyadh offices.</b></p>
<p><b>
Your responsibilities</b></p>
<ul>
<li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li>
<li>Strategizing and monitoring the daily activities of customer service operations.</li>
<li>Assisting customer service staff with duties where required.</li>
<li>Training staff in areas of customer service and company policies.</li>
<li>Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.</li>
<li>Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.</li>
<li>Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.</li>
<li>Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.</li>
<li>Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.</li>
<li>Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).</li>
<li>Support periodic internal and external audits by compiling evidence packs and answering examiner queries.</li>
<li>Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.</li>
<li>Uphold Tamara&rsquo;s &ldquo;compliance-by-design&rdquo; culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence.</li>
</ul>
<p><b>Your expertise</b></p>
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in business administration, management studies, or in a related discipline.</li>
<li>Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have at least 1 years of experience as a supervisor or team lead</li>
<li>Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers.</li>
<li>Communication Skills: They are well-versed in effectively interacting with clients to identify and process their requirements.</li>
<li>Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience</li>
<li>1&ndash;3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.</li>
<li>Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.</li>
<li>Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.</li>
<li>Working knowledge of sanctions, PEP, and adverse-media screening (UN, OFAC, EU, GCC) using tools such as Dow Jones, Focal, World-Check, or LexisNexis.</li>
<li>Familiarity with GCC regulations&mdash;especially CBUAE KYC/AML Rulebook, SAMA AML Rules, and FATF recommendations&mdash;and the ability to interpret regulatory updates.</li>
<li>Experience supporting audits or regulatory exams, assembling evidence packs, and answering follow-up queries.</li>
<li>Attention to detail and a proactive approach to spotting process gaps, proposing improvements, and meeting tight onboarding SLAs.</li>
<li>Professional certifications such as ICA Certificate in KYC &amp; CDD, CAMS, ACAMS, or equivalent are advantageous but not mandatory.</li></ul></div><p></p>

Team Lead - Partner Onboarding

Novartis

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><div>The Therapy Area Medical Head leads the medical strategy and execution for a therapeutic franchise, ensuring scientific excellence, strong stakeholder engagement, and alignment with global and local business objectives. The role also leads the Franchise Medical team and represents Medical Affairs in the franchise leadership structure.</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><ul><li> Develop and execute the Therapy Area Medical Strategy aligned with global and regional strategy including integrated planning for launch readiness, lifecycle management and patient access</li></ul><p></p><ul><li>Translate strategy into an operational medical plan for the country or cluster.</li></ul><p></p><ul><li>Lead and develop the Therapy Area Medical team (Medical leads, MSLs, etc.).</li></ul><p></p><ul><li>Ensure strong alignment with commercial, regulatory, and access strategies.</li></ul><p></p><ul><li>Maintain high standards of medical and scientific credibility within the organization.</li></ul><p></p><ul><li>Oversee medical information, evidence generation, and scientific exchange with stakeholders.</li></ul><p></p><ul><li>Ensure compliance with pharmacovigilance and regulatory standards.</li></ul><p></p><ul><li>Provide medical insights to shape clinical practice and healthcare policy.</li></ul><p></p><ul><li>Support and oversee: Clinical trials (Phase I&ndash;IV),Investigator-initiated studies (IITs), Non-interventional studies (NIS)</li></ul><p></p><p>
Requirements:</p><ul><li>
MD/MBBS/PharmD/PhD in Lifesciences. MBA is a plus</li><li>
More than 10 years&rsquo; experience in Medical Affairs function in pharmaceutical industry</li><li>
Experience with specialty products</li><li>
Experience and familiar with healthcare landscape in Saudi Arabia</li><li>
Significant leadership experience, and proven ability to manage and motivate team of diverse backgrounds</li></ul><p></p><p>
Novartis is committed to building an outstanding, inclusive work environment and diverse team representative of the patients and communities we serve.</p></div><p></p>
</div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Benefits and Rewards:</b> Learn about all the ways we&rsquo;ll help you thrive personally and professionally.<br>
Read our handbook (PDF 30 MB)</p></div></div></div>
<br><div><div>Division
<div>International
</div></div><div>Business Unit
<div>Development
</div></div><div>Location
<div>Saudi Arabia
</div></div><div>Site
<div>Riyadh
</div></div><div>Company / Legal Entity
<div>SA01 (FCRS = SA001) Novartis Saudi Arabia Ltd
</div></div><div>Functional Area
<div>Research &amp; Development
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No</div></div></div><div></div>

Therapy Area Medical Head

Palo Alto Networks

<div>Riyadh, Riyadh, Saudi Arabia Sales Ref ID: JR-020227</div>
<br><div><div><div><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
<p>Your next great move.</p>
</div><div><p>If you're passionate about staying ahead of the curve in cybersecurity and thrive on helping organizations safeguard their most valuable digital assets, an Account Executive role at Palo Alto Networks could be your next great move. We're looking for individuals who are passionate about advanced security solutions and enjoy tailoring them to meet complex challenges. We're always recruiting the best and brightest who thrive on helping customers navigate the ever-changing security landscape and have the ability to make the most complex challenges attainable. You'll partner closely with Solutions Consultants to evangelize the Palo Alto Networks platform and highlight the benefits it can provide our customers, helping them secure their most critical digital assets. At Palo Alto Networks, you'll find strong career growth, collaboration with top talent, and a mission-driven environment focused on securing our digital future.</p>
</div><div><ul><li>Level: Mid-Senior</li>
<li>Travel: Yes (frequent)</li>
</ul></div></div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Success Profile</b></h2>
<p>What it takes to be successful.</p>
<p>What makes a successful Inside Sales Representative at Palo Alto Networks? Check out the top traits we&rsquo;re looking for and see if you have the right mix.</p>
</div><div></div><div><div><ul><li>Influences</li>
<li>Focuses on the Customer</li>
<li>Drives Results</li>
<li>Technical Acumen</li>
<li>Sales Hygiene</li>
<li>Demonstrates Resilience</li></ul></div></div></div></div></div></div>
<br><div><div><div><p>Get the latest details.</p>
</div><div><div><p><b>Our Mission</b></p>
<p></p><p>At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.</p>
<p></p><p><b>Who We Are</b></p>
<p></p><p>In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!</p>
<p></p>We believe collaboration thrives in person. That&rsquo;s why most of our teams work from the office full time, with flexibility when it&rsquo;s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
<p></p><p><b>Job Summary</b></p>
<p></p><p><b>Your Career</b></p>
<p></p><p>Our Inside Sales Representatives are responsible for driving sales velocity and operational excellence within the EMEA Partner-Managed segment. This role provides the critical commercial and technical support necessary for partners to independently manage and close high-volume transactions, while ensuring larger, more complex deals receive appropriate Palo Alto Networks oversight and approval.</p>
<p></p><p><b>Your Impact</b></p>
<ul><li><p>Serve as the primary point of contact to support and guide partners and distributors on opportunities, quoting tools, pricing automation, and Salesforce opportunity management</p>
</li><li><p>Monitor and maintain the integrity of the partner-led pipeline within assigned territories, ensuring all opportunities are accurately qualified and updated</p>
</li><li><p>Drive progression of run-rate opportunities by proactively addressing partner inquiries to accelerate sales velocity</p>
</li><li><p>Conduct warm hand-offs of high-touch deals that require deep-tier technical expertise and coordinate specialized resource</p>
</li><li><p>Qualify leads and pass eligible information to partners as needed</p>
</li><li><p>Respond to partner quoting-related inquiries and provide support for opportunities</p>
</li><li><p>Provide supervision for deals to ensure quotes are properly constructed and on track</p>
</li><li><p>Identify large and/or complex deals and escalate them to Commercial Sales Managers</p>
</li></ul><p></p><p><b>Qualifications
</b></p><p></p><p><b>Your Experience</b></p>
<ul><li><p>Experience in a Sales or Business Development role</p>
</li><li><p>Technical aptitude for understanding how technology products and solutions solve business problems</p>
</li><li><p>Experience cultivating relationships and working with channel partners and distributors</p>
</li><li><p>Experience with Salesforce opportunity management is preferred</p>
</li><li><p>Familiarity with sales quoting tools and pricing automation</p>
</li><li><p>Excellent time management skills, and the ability to follow a structured sales process</p>
</li><li><p>English language proficiency; additional local language proficiency is preferred
</p></li></ul><p></p><p><b>Our Commitment
</b></p><p></p><p>We&rsquo;re trailblazers that dream big, take risks, and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.</p>
<p></p><p>We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.</p>
<p></p><p>Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.</p>
<p></p><p>All your information will be kept confidential according to EEO guidelines.</p>
<p></p>Is role eligible for Immigration Sponsorship?: Yes</div></div></div></div><p></p>

Inside Sales Representative

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