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Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

The Cigna Group

<div>About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.
Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.
About Cigna KSA
Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia&rsquo;s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license &ndash; and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.
The role:
<ul><li>Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.</li><li>
Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.</li><li>
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.</li><li>
Mails or routes claim forms and supporting documentation to various units for final processing.</li><li>
Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.</li><li>
You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>
Minimum 1+ years of customer service experience analyzing and solving customer problems</li><li>
Call center experience</li><li>
Excellent English written and oral communication skills</li><li>
Arabic written and oral skill is a must</li><li>
Exceptional organizational and time-management focus</li><li>
Ability to perform in a high volume, fast paced call center environment</li><li>
Proven ability to work independently as well as a productive member of a team</li><li>
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer</li><li>
Extensive understanding in Medical Terminology is a PLUS</li><li>
Experience in healthcare insurance industry is required (financial/banking are welcome to apply)</li></ul> 
Conditions/Requirements:<ul><li>
Work in 24 x 7 rotation shifts.</li><li>
5 days a week.</li><li>
In split shifts (some hours in the morning and remaining hours in the afternoon or evening)</li><li>
During public holidays</li></ul>
Our Offer:
<ul><li>VIP Healthcare Insurance Plan</li><li>
Professional learning programs to help you grow your career at Cigna</li><li>
Superb office location at Riyadh Front</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Customer Service Representative - Saudi National

JD.COM

<div>
 
 About JD.com:
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China&rsquo;s largest retailer by revenue.
 
 
 
 
 
 Learn more about us: https://corporate.jd.com/
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking Saudi nationals with strong communication skills and a proven background in online customer service to join our Operations team in Riyadh. The ideal candidate will handle customer inquiries and complaints, coordinate with logistics partners, and ensure customer satisfaction in line with company standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle customer complaints related to abnormal or delayed package deliveries.
 </li>
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 Investigate the root causes of delivery issues and coordinate with relevant teams to resolve or process claims.
 </li>
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 Assist the Project Manager in promoting solutions and ensuring timely problem resolution.
 </li>
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 Manage daily customer inquiries and abnormal cases, maintaining professional and empathetic communication.
 </li>
 <li>
 Coordinate with overseas service providers and internal departments to ensure smooth operations.
 </li>
 <li>
 Support the team in managing urgent or unexpected incidents during shifts and perform other tasks assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Location:
 
 Riyadh
 </li>
 <li>
 
 Experience:
 
 Minimum 2 years of online customer service experience.
 </li>
 <li>
 
 Languages:
 
 Fluent in
 
 Arabic &amp; English
 
 </li>
 <li>
 
 Skills:
 
 Strong problem-solving, communication, and multitasking skills. Reliable, responsive, and able to work under pressure with professionalism.
 </li>
 </ul>
 
 
</div>

Customer Service Specialist

American Express Saudi Arabia

<div>
 
 
 Company Description
 
 
 
 American Express Saudi Arabia, established in the Kingdom in 1999, is a leading financial company that provides advanced payment solutions tailored for both individuals and businesses. At the core of its operations is a commitment to delivering exceptional service and innovative products, including credit and charge cards designed to empower customers in exploring opportunities and achieving their goals. Renowned as a leader in the Card Business Payment sector, the company supports financial flexibility and success for customers. As part of a globally integrated payments network, American Express Saudi Arabia combines products, insights, and experiences to foster growth for its clients and partners. Join American Express Saudi Arabia to be part of a team dedicated to driving progress and customer loyalty.
 
 
 
 
 
 
 Role Description
 
 
 
 A Customer Service Agent is responsible for supporting customers by answering inquiries, resolving issues, and ensuring a smooth and positive experience. The role focuses on delivering timely, accurate, and friendly assistance across various channels such as phone, email, chat, or social media.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries professionally and efficiently.
 </li>
 <li>
 Resolve complaints, troubleshoot issues, and provide appropriate solutions.
 </li>
 <li>
 Document customer interactions and update internal systems accurately.
 </li>
 <li>
 Follow policies, workflows, and service-level standards.
 </li>
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 Identify customer needs and recommend relevant products or services.
 </li>
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 Escalate complex cases to the appropriate teams when necessary.
 </li>
 <li>
 Maintain a high level of customer satisfaction and contribute to team performance goals.
 </li>
 <li>
 Demonstrate strong attendance and punctuality to ensure consistent service coverage.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 <ul>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Patient, empathetic, and able to handle difficult situations calmly.
 </li>
 <li>
 Strong attention to detail and ability to multitask.
 </li>
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 Works well under pressure and adapts quickly to change.
 </li>
 <li>
 Tech-savvy, preferably the ability to use CRM tools and support platforms.
 </li>
 <li>
 Team player with a positive attitude and strong work ethic.
 </li>
 <li>
 Reliable, punctual, and committed to excellent attendance.
 </li>
 <li>
 Prior customer service experience is a plus.
 </li>
 <li>
 
 We offer monthly incentive KPIs that reward high performance.&nbsp;
 
 </li>
 </ul>
</div>

Senior Customer Service Officer

Al Ghalia Trading

Position Summary:The Cashier plays a critical role in delivering exceptional guest experiences while accurately handling cash and credit card transactions. This position works closely with two of the most important elements of the business: our guests and our cash registers.As a trusted position, the incumbent must demonstrate honesty, reliability, strong work ethic, and complete product knowledge. The Cashier builds strong relationships with guests to enhance customer loyalty, support sales growth, and contribute to a boutique and brand we are proud of.Key Responsibilities:Guest Experience &amp; Customer Service<ul><li>Provide warm, efficient, and friendly customer service, ensuring all guests feel welcomed and valued.</li><li>Listen attentively to guest needs and preferences to deliver a personalized and memorable experience.</li><li>Advise customers confidently and competently on products, offerings, and recommendations.</li><li>Maintain excellent product knowledge to respond to guest enquiries and resolve concerns effectively.</li><li>Foster strong guest relationships to build loyalty and repeat business.</li></ul>Cash Handling &amp; Systems<ul><li>Accurately process cash and credit card transactions using company computer systems.</li><li>Locate guest orders on the Business Unit&rsquo;s system, confirm order accuracy, and advise on balances due.</li><li>Process payments efficiently and issue correct receipts.</li><li>Balance cash registers daily and generate required reports.</li><li>Report any cash discrepancies or system issues immediately to the Assistant Manager.</li></ul>Operational Excellence<ul><li>Ensure the Boutique is clean, organized, and presented in line with company Health and Safety guidelines.</li><li>Follow all Standard Operating Policies and Procedures of the Business Unit at all times.</li><li>Organize runners to collect guest orders while managing payment processing simultaneously.</li><li>Meet operational timelines to ensure a smooth guest journey and timely order fulfillment.</li></ul>Sales Support (During Peak Periods)<ul><li>Support the team as a Sales Assistant during busy periods.</li><li>Take customer orders in person and occasionally over the phone, providing expert advice.</li><li>Assist the team in delivering a boutique experience that reflects the brand&rsquo;s standards and values.</li></ul>Additional Duties<ul><li>Perform any other reasonable tasks assigned by the Boutique Manager or Assistant Manager.</li></ul>Key Skills &amp; Competencies:<ul><li>Excellent customer service and communication skills</li><li>Strong cash-handling accuracy and attention to detail</li><li>Ability to build rapport and strong relationships with guests</li><li>High level of integrity, reliability, and trustworthiness</li><li>Good computer literacy and ability to learn POS systems</li><li>Ability to work well under pressure during busy periods</li></ul>Job Types: Full-time, ContractExperience:<ul><li>hospitality : 10 years (Required)</li></ul>

Cashier - Saudi Male - Riyadh

Lumi | لومي

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
 </li>
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 Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
 </li>
 <li>
 Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
 </li>
 <li>
 Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
 </li>
 <li>
 Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
 </li>
 <li>
 Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years of relevant work experience
 </li>
 <li>
 Diploma / Bachelor degree in management field is preferred
 </li>
 <li>
 Excellent knowledge of Microsoft office
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English language is a plus.
 </li>
 <li>
 Good customer service etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multitask, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Customer Service Officer

NICE ONE

<div>Join Niceone, Saudi Arabia&rsquo;s leading digital home retail brand, and become part of our high-performing sales team in Jeddah. At Niceone, we celebrate diversity, foster an inclusive workplace, and empower every member of our team to drive our continued digital retail innovation. As a Salesperson in Jeddah, you will play a key role in creating memorable customer experiences while contributing to our company&rsquo;s dynamic and pioneering spirit in digital retail.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Salesperson, Digital Retail, Jeddah</h2><ul>
<li>Customer Engagement: Warmly welcome customers, offer personalized guidance, and deliver high-quality service to every visitor at our Jeddah store.</li>
<li>Sales Performance: Consistently work towards achieving and exceeding sales objectives by presenting product options, identifying upsell opportunities, and offering appropriate solutions based on customer needs.</li>
<li>Product Expertise: Stay up-to-date with Niceone's evolving product range and current digital retail trends to confidently guide customers in their purchasing decisions.</li>
<li>Efficient Order Handling: Utilize digital POS systems to process transactions accurately and ensure sales records are maintained with precision.</li>
<li>Building Customer Relationships: Cultivate customer trust and loyalty through professional communication, attentive after-sales support, and ongoing relationship management within the Jeddah community.</li>
<li>Collaboration and Teamwork: Work closely with sales and operations colleagues, sharing knowledge and collaborating to enhance the overall customer experience.</li>
<li>Store Presentation: Support visual merchandising efforts and ensure the store environment consistently reflects Niceone's high brand standards.</li>
<li>Resolving Customer Concerns: Address questions, resolve challenges, and provide solutions promptly or escalate issues when necessary, ensuring a positive customer journey.</li>
</ul><h3 class="jobSectionHeader">Skills and Qualifications &ndash; Digital Home Retail Sales, Jeddah</h3><ul>
<li>Educational Background: High school diploma preferred; additional sales or retail coursework is a plus.</li>
<li>Relevant Experience: Minimum one year in retail sales or customer-facing roles is preferred; experience in digital retail or e-commerce is advantageous.</li>
<li>Language Skills: Proficiency in Arabic is required, and English language ability is valued for serving a broader customer base.</li>
<li>Customer Service Mindset: Demonstrated ability to understand customer needs and consistently deliver expert, tailored service.</li>
<li>Technical Proficiency: Comfortable with digital applications, mobile devices, and point-of-sale technology.</li>
<li>Adaptability: Positive, flexible, and eager to learn in a fast-paced retail environment.</li>
<li>Values and Integrity: Strong commitment to Niceone&rsquo;s standards of inclusivity, teamwork, and ethical retail operations.</li>
</ul><h4 class="jobSectionHeader">Core Competencies &ndash; Digital Retail Customer Service &amp; Teamwork, Jeddah</h4><ul>
<li>Genuine ability to connect and communicate with customers from diverse backgrounds effectively.</li>
<li>Resilience and determination to achieve individual and team sales goals.</li>
<li>Collaborative approach and receptiveness to feedback for continuous development.</li>
<li>Precision and thoroughness in sales processes and product presentations.</li>
<li>Dedication to maintaining a welcoming, gender-neutral, and inclusive atmosphere in the workplace.</li>
</ul><h5 class="jobSectionHeader">Why Join Niceone &ndash; Career Development, Diversity, and Impact in Jeddah Retail</h5><ul>
<li>Be part of Saudi Arabia&rsquo;s pioneering digital home retail brand, making a difference in Jeddah and beyond.</li>
<li>Join a diverse, supportive sales team committed to your growth and well-being.</li>
<li>Benefit from competitive pay, performance incentives, and regular training opportunities.</li>
<li>Opportunities to contribute to a customer-focused, ethical, and positive work environment.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Salesperson Position, Niceone, Jeddah</h6>
If you are passionate about digital retail sales, excel at customer service, and want to make an impact as part of a forward-thinking brand, we encourage you to apply. Please send your CV and a brief cover letter explaining your sales background and motivation to join the Niceone Jeddah team. Advance your career with us and help define the future of digital home retail in Saudi Arabia.</div>

ممثلة مبيعات -جده I Salesperson - Jeddah

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