customer care team leader

Kuehne+Nagel

<div><div><div><div><b>It's more than a job</b></div></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.</p><p>
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.</p></div></div><div><div><div><b>
How you create impact</b></div>
</div><div><p>Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.</p><br>
<p></p><ul><li>
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.</li><li>
To own, monitor + drive all sales activities.</li><li>
To ensure best-in-class customer onboarding.</li><li>
To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.</li><li>
To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.</li><li>
To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.</li><li>
To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.</li><li>
To ensure delivery against all financial targets + strategic objectives of your CCL.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>5&ndash;7 years of experience in customer care, logistics, or operations, with 2&ndash;3 years in a leadership role.</li><li>
Strong knowledge of freight forwarding and air logistics.</li><li>
Excellent communication and teamwork skills.</li><li>
Proven ability to drive customer satisfaction, retention, and reactivation.</li><li>
Experience in managing sales activities within a customer service environment.</li><li>
Skilled in customer complaint resolution and service recovery.</li><li>
Strong analytical and continuous improvement capabilities.</li><li>
Accuracy in managing customer data and reporting, especially for SME customers.</li><li>
Proficient in using CRM systems and customer service tools.</li><li>
Bachelor's degree in Business, Logistics, Supply Chain, or a related field (preferred).</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><ul><li>Join a global logistics leader with strong industry reputation.</li><li>
Grow your career with training and internal advancement.</li><li>
Lead and make an impact in a high-visibility role.</li><li>
Work with modern tools in a digital-first environment.</li><li>
Be part of a supportive, team-oriented culture.</li></ul></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Customer Care Manager

<div><div><div><div><b>It's more than a job</b></div></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.</p><p>
You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.</p></div></div><div><div><div><b>
How you create impact</b></div>
</div><div><p>You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:&bull; To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).</p><ul><li>
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.</li><li>
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.</li><li>
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.</li><li>
To qualify + enter customer orders into the operational execution process.</li><li>
To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.</li><li>
To create, review + refine customer reports.</li><li>
To ensure delivery against all financial targets + strategic objectives.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>3&ndash;4 years of experience in customer service within supply chain or sea logistics</li><li>
Hands-on experience with PO management</li><li><i>
Note: Role does not involve export/import documentation</i></li><li>
Ability to handle high operational volume</li><li>
Familiarity with customer-driven logistics models (e.g., ESP)</li><li>
Strong communication and interpersonal skills</li><li>
Proven ability to resolve issues and manage exceptions effectively</li><li>
Detail-oriented with strong organizational and documentation skills</li><li>
Comfortable working in a fast-paced, team-oriented environment</li><li>
Positive, proactive attitude and strong work ethic</li><li>
Proficiency in relevant systems/tools (e.g., Excel, ERP/TMS platforms preferred)</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><ul><li>Global Industry Leader &ndash; Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.</li><li>
Career Growth Opportunities &ndash; Access to strong internal development programs, training, and global mobility.</li><li>
Diverse &amp; Inclusive Culture &ndash; Collaborate with teams across the globe in a supportive and multicultural environment.</li><li>
Innovative &amp; Future-Focused &ndash; Be part of a company investing in sustainability, digitalization, and green logistics.</li><li>
Competitive Benefits &ndash; Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.</li></ul></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Sea Logistics Customer Care Specialist

<div><div><div><div><b>It's more than a job</b></div></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.</p><p>
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.</p></div></div><div><div><div><b>
How you create impact</b></div>
</div><div><p>Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.</p><ul><li>
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.</li><li>
To own, monitor + drive all sales activities.</li><li>
To ensure best-in-class customer onboarding.</li><li>
To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.</li><li>
To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.</li><li>
To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.</li><li>
To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.</li><li>
To ensure delivery against all financial targets + strategic objectives of your CCL.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Has Air freight export operational experience and knowledge in the healthcare sector.</li><li>
Experience dealing with carriers &amp; stakeholders.</li><li>
Has healthcare compliance, policies, and quality control knowledge.</li><li>
Good communication skills in English.</li><li>
5 years working experience in customer care with operational background.</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><ul><li><p>Global Industry Leader &ndash; Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.</p></li><li><p>
Career Growth Opportunities &ndash; Access to strong internal development programs, training, and global mobility.</p></li><li><p>
Diverse &amp; Inclusive Culture &ndash; Collaborate with teams across the globe in a supportive and multicultural environment.</p></li><li><p>
Innovative &amp; Future-Focused &ndash; Be part of a company investing in sustainability, digitalization, and green logistics.</p></li><li><p>
Competitive Benefits &ndash; Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.</p></li></ul></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Air Logistics Healthcare Customer Care Specialist

<div><div><p>The National Sea Logistics Customer Care Manager is responsible for managing and continuously optimizing the Customer Care &amp; Sea Logistics Field sales organization and providing customer excellence across a national scope. He/She drives/supports the Customer Care teams (including Sea Logistics field sales), shares knowledge, best practices, and drives national initiatives to deliver service excellence and (including the usage of Sea Logistics products/tools) and business development.</p><div><div><div><div>
&lrm;</div>
</div></div><div></div><div><div><div><b>How you create impact</b></div>
</div><div><ul><li>Drive Strategy: Own and implement the Customer Care strategy, aligning with business goals and customer expectations.</li><li>
Collaborate Cross-Functionally: Ensure strong cooperation between Customer Care and Operational Care teams for optimal service delivery.</li><li>
Enhance Customer Experience: Launch and lead national initiatives aimed at improving customer satisfaction and retention.</li><li>
Champion Knowledge Sharing: Facilitate effective communication and knowledge exchange across teams and functions.</li><li>
Optimize Processes: Continuously improve processes and controls to ensure consistent, customer-centric service.</li><li>
Ensure Quality &amp; Compliance: Maintain high data quality standards in line with business processes and systems (BP and CoreLOG).</li><li>
Resolve Challenges: Take ownership of unresolved customer complaints and ensure timely, effective resolution.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Proven Leadership: Minimum 5 years of experience managing customer service or logistics teams, with a strong track record of people development.</li><li>
Customer-Centric Mindset: Deep commitment to delivering outstanding customer experiences and building lasting relationships.</li><li>
Strategic Thinker: Ability to develop and execute customer care and business development strategies.</li><li>
Collaborative Communicator: Skilled in cross-functional collaboration and stakeholder engagement.</li><li>
Process Improvement Champion: Experience in driving continuous improvement initiatives and optimizing workflows.</li><li>
Market Knowledge: Strong understanding of Sea Logistics operations and market dynamics.</li><li>
Problem Solver: Proactive in handling customer issues and turning challenges into opportunities.</li><li>
Tech-Savvy: Comfortable working with logistics tools and systems, ensuring data quality and operational efficiency.</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><ul><li>At Kuehne + Nagel, you&rsquo;ll be part of a global leader in logistics, working with passionate professionals who are committed to innovation and excellence. We offer a collaborative environment, growth opportunities, and the chance to make a real impact in the logistics industry.</li></ul></div></div></div><div><p>
Are you passionate about logistics and customer care? Join our dynamic team at Kuehne+Nagel as a National Sea Logistics Customer Care Manager and be part of a global leader in logistics and supply chain management.</p></div><div><p>
Elevate your career with us and make a significant impact in the world of air logistics!</p></div></div></div><div></div>

National Sea Logistics Customer Care Manager

<div><div><div><div><b>It's more than a job</b></div></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>You always put the customer first. You will be a reliable partner for our customers and ensure the commercial success of Kuehne+Nagel and if you believe that you would add a value to Kuehne+Nagel sales team, apply!</p><p>
Sea Logistics Sales Representative is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth understanding of the trade-lane(s) in terms of the geography of the trade, and the service offerings, such as sailings, transit times, reliability, specific country documentation regulations, local standards, operational requirements, as well as the type of industry/goods/commodity traded on the particular routes. They spend most of the time in customer-facing activities, hunting for new business, and working hand in hand with the Customer Care Personnel (customer care tasks) on the same customers. Sea Logistics Sales Representative takes pricing decision in alignment with the Customer Care Manager, and following the Trade Management/Pricing recommendations.</p></div></div><div><div><div><b>
How you create impact</b></div>
</div><div><ul><li>Generating new business opportunities with a clear focus on SMEs.</li><li>
Taking pricing decisions in alignment with the Customer Care Managers.</li><li>
Preparing quotations using our online tools and submitting our proposals to customers.</li><li>
Demonstrating superior Sea Logistics product and trade knowledge.</li><li>
Delivering presentations about our main Sea Logistics products.</li><li>
Monitoring competition by gathering current marketplace information on pricing and products.</li><li>
Reporting customer complaints to the Customer Care Team.</li><li>
Aligning with the Customer Care Team when onboarding new customers and providing robust and complete content in the Customer Promise/CCL handover form.</li><li>
Using CoreLOG to maintain and update customer information.</li><li>
Performing the related CRM tasks/activities. Regularly reviewing the customers&rsquo; portfolio with the CCL managers and Customer Care Team.</li><li>
Closing customer deals.</li></ul><p>
#LI-PY1
</p></div></div><div><div><div><b>What we would like you to bring</b></div>
</div><div><ul><li>Minimum bachelor&rsquo;s degree.</li><li>
Minimum 5 years of extensive track record of professional experience and success as field sales representative in the forwarding / logistics sector.</li><li>
A reliable, trustworthy and serious demeanour.</li><li>
Excellent negotiating and closure skills, ability to work on your own initiative and in a highly organized way.</li><li>
A good knowledge of spoken and written English and native Turkish.</li><li>
Very good computer skills, particularly MS Office.</li><li>
A valid driving license and able to travel.</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><p>At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.</p></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Sea Logistics Sales Representative (Mersin)

<div><div><div><div><b>It's more than a job</b></div></div><p>
With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence. You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth.</p></div></div><p></p><div><div><div><b><br>
How you create impact</b></div>
</div><div><ul><li>To take lead in monitoring + driving sales activities.</li><li>
To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable + sustainable businesses.</li><li>
To conduct regular reviews of sales leads + customer portfolios with key stakeholders.</li><li>
To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being make with our pricing team.</li><li>
To provide CCL team the customer&rsquo;s feedback + support on resolutions as required.</li><li>
To take the lead in onboarding + implementation of new customer, ensuring that standard operational procedures are update for handing over to our Customer Care Locations (CCL).</li><li>
To maintain + update relevant customer information on internal systems.</li><li>
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Minimum 4 - 5 years work experience in sales, particularly in the freight forwarding industry.</li><li><p><i>
Candidate MUST be based in Goa</i></p>.</li><li>
Must have a strong local customer base and market intelligence.</li><li>
Strong customer service skills to build and maintain client relationships.</li><li>
Excellent communication, professional selling and problem-solving abilities.</li><li>
Ability to work well within a team and support colleagues as needed.</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><p>At Kuehne+Nagel, you&rsquo;ll be part of a global logistics leader that believes in creating real impact&mdash;on business, on customers, and on careers. Here&rsquo;s what you can look forward to:</p><ul><li>
Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.</li><li>
People-Centric Culture: Join a team where your voice matters and people genuinely care.</li><li>
Learning &amp; Development: Grow with us&mdash;personally and professionally&mdash;through world-class training and career pathways.</li><li>
Innovation &amp; Sustainability: Be part of a future-focused company driving real change in logistics and the planet.</li><li>
Rewards &amp; Recognition: Get rewarded for your passion, performance, and potential.</li><li>
Stability with Agility: Enjoy the best of both worlds&mdash;a trusted global brand with a startup spirit.</li></ul></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p></div></div><div></div>

Air Logistic Sales Representative - (Goa)

<div><div><div><div><p>It's more than a job</p></div></div><p>
With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence. You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth.</p></div></div><div><div><div><b>
How you create impact</b></div>
</div><div><ul><li>To take lead in monitoring + driving sales activities.</li><li>
To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable + sustainable businesses.</li><li>
To conduct regular reviews of sales leads + customer portfolios with key stakeholders.</li><li>
To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being make with our pricing team.</li><li>
To provide CCL team the customer&rsquo;s feedback + support on resolutions as required.</li><li>
To take the lead in onboarding + implementation of new customer, ensuring that standard operational procedures are update for handing over to our Customer Care Locations (CCL).</li><li>
To maintain + update relevant customer information on internal systems.</li><li>
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Minimum 4 - 5 years work experience in sales, particularly in the freight forwarding industry.</li><li>
The preferred candidate should be proficient in spoken Marathi and must have a strong local customer base.
</li><li>Must have a strong local customer base and market intelligence.</li><li>
Strong customer service skills to build and maintain client relationships.</li><li>
Excellent communication, professional selling and problem-solving abilities.</li><li>
Ability to work well within a team and support colleagues as needed.</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><p>At Kuehne+Nagel, you&rsquo;ll be part of a global logistics leader that believes in creating real impact&mdash;on business, on customers, and on careers. Here&rsquo;s what you can look forward to:</p><ul><li>
Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.</li><li>
People-Centric Culture: Join a team where your voice matters and people genuinely care.</li><li>
Learning &amp; Development: Grow with us&mdash;personally and professionally&mdash;through world-class training and career pathways.</li><li>
Innovation &amp; Sustainability: Be part of a future-focused company driving real change in logistics and the planet.</li><li>
Rewards &amp; Recognition: Get rewarded for your passion, performance, and potential.</li><li>
Stability with Agility: Enjoy the best of both worlds&mdash;a trusted global brand with a startup spirit.</li></ul></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p></div></div><div></div>

Air Logistic Sales Representative - (Indore & Nagpur)

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