customer service specialist Jobs in Ankara

customer service specialist

customer consultant

3Shape

<div>3Shape creates 3D Scanning &amp; CAD/CAM software solutions and award-winning technology that enables dental professionals to treat more people, more effectively and with improved patient care. A privately owned company, 3Shape whose company headquarters are based in Copenhagen, Denmark has now over 2000 employees worldwide, with offices and service centres in the Americas, Asia and Europe, serving customers in more than 100 countries. 3Shape has the ambition to offer our customers and end users a great full customer experience.
We are looking for a Customer Support Consultant located in Ankara/ Turkiye to provide first rate service for our customers.
Areas of responsibilities:
<ul><li>Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events
</li><li>Managing support cases. Collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
</li><li>Interact with other departments and escalate customers feedback further
</li></ul>You should possess the following competencies:
<ul><li>Customer oriented approach
</li><li>At least one year experience at a technical support call center operating at preferably dentistry or medical field
</li><li>Strong verbal and written communication skills in English (Upper Intermediate level or higher), with the ability to convey information clearly and professionally to customers
</li><li>Problem solving and logical thinking skills
</li><li>Result oriented and stress resistant
</li><li>Analytical, multitasking, and empathetic skills
</li><li>Aspiration to self-development and eager to learn
</li></ul>We offer:
<ul><li>Participation in producing market-leading technology products for customers around the world
</li><li>Work in a unique professional, friendly and supportive environment
</li><li>Constant professional growth and development
</li><li>Opportunity to become a part of the success that 3Shape has created over the past 20 years
</li></ul>We will be glad to welcome you in our team!
You can follow us on social media: https://www.facebook.com/3Shape/ https://www.instagram.com/3shape_turkiye/ https://www.youtube.com/user/3shape 
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we&rsquo;re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.</div>

Customer Support Consultant – Tier 1 - Ankara

Dahua Türkiye

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 The Business Development Manager will be responsible for identifying, developing, and managing new business opportunities within Dahua&rsquo;s key verticals (Smart City, Education, Transportation, Industrial, and Commercial). The position aims to expand Dahua&rsquo;s project pipeline, ensure execution quality, and achieve sales targets under the project division.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The Business Development Manager will be responsible for identifying, developing, and managing new business opportunities within Dahua&rsquo;s key verticals (Smart City, Education, Transportation, Industrial, and Commercial). The position aims to expand Dahua&rsquo;s project pipeline, ensure execution quality, and achieve sales targets under the project division.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 
 
 Project Development &amp; Management
 
 
 <ul>
 <li>
 Identify and develop project opportunities through continuous customer engagement, consultant relations, and regional visits.
 </li>
 <li>
 Register and track projects in the internal GSP system, ensuring data accuracy and timely updates.
 </li>
 <li>
 Prepare and submit project quotations, tender documents, and technical proposals in collaboration with presales and technical teams.
 </li>
 <li>
 Monitor project progress and ensure completion within schedule and budget.
 </li>
 </ul>
 
 
 
 
 
 Customer &amp; Consultant Relationship Management
 
 
 <ul>
 <li>
 Maintain strong relationships with integrators, consultants, and end users.
 </li>
 <li>
 Organize regular business meetings, presentations, and workshops to promote Dahua&rsquo;s solutions.
 </li>
 <li>
 Ensure key customer satisfaction and continuous business growth in assigned regions.
 </li>
 </ul>
 
 
 
 
 
 Vertical Market Development
 
 
 <ul>
 <li>
 Collect and analyze market intelligence, competitor movements, and funding opportunities.
 </li>
 <li>
 Support the preparation of industry insight reports and contribute to market strategy adjustment.
 </li>
 <li>
 Drive business expansion in focus verticals: Smart City, Education, Transportation, and Retail.
 </li>
 </ul>
 
 
 
 
 
 Brand &amp; Marketing Cooperation
 
 
 <ul>
 <li>
 Coordinate with marketing to support local exhibitions, seminars, and brand promotion events.
 </li>
 <li>
 Prepare success cases and customer references to enhance brand influence.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, or related field.
 </li>
 <li>
 Minimum 8 years of experience in B2B project sales, preferably in CCTV, ICT, or Smart City sectors.
 </li>
 <li>
 Proven track record in managing complex projects and customer relationships.
 </li>
 <li>
 Strong communication and negotiation skills in English.
 </li>
 <li>
 Proficient in MS Office, CRM or project management tools (experience with Dahua GSP is a plus).
 </li>
 <li>
 Self-motivated, target-oriented, and able to work independently or in a cross-functional team.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Strong communication and negotiation skills in English.
 </li>
 <li>
 Proficient in MS Office, CRM or project management tools (experience with Dahua GSP is a plus).
 </li>
 <li>
 Self-motivated, target-oriented, and able to work independently or in a cross-functional team.
 </li>
 </ul>
 
 
 
 
 
 Pay range and compensation package
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and annual performance bonus.
 </li>
 <li>
 Training and development opportunities with Dahua HQ and regional teams.
 </li>
 <li>
 Work in a dynamic, multinational environment with high-growth potential.
 </li>
 <li>
 Company-provided tools and travel support for business visits.
 </li>
 </ul>
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 
 
 
 Dahua is committed to diversity and inclusivity in the workplace.
 
 
 
</div>

Business Development Manager

PharmEng Technology

<div>
 
 About The Job Quality Assurance Consultant
 
 
 
 
 Job Summary:
 
 The Quality Assurance Consultant is responsible for the implementation, maintenance, and oversight of the Quality Management System (QMS) in local affiliates. This role ensures compliance with regulatory requirements, quality standards, and company policies. The Quality Assurance Consultant will manage quality risk, complaints, change controls, deviations, CAPA, authority inspections, self-inspections, GxP surveillance, product quality reviews, training, local product release, and oversight of GDP requirements for local warehousing and distribution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 QMS implementation, maintenance, and oversight in local affiliates.
 </li>
 <li>
 Maintenance of the local Quality Manual and Site Master File.
 </li>
 <li>
 Quality risk management in local affiliate, including risk identification, analysis, communication, control, and escalation as required.
 </li>
 <li>
 Complaint management, acting as the Local Complaint Coordinator for reporting, local assessment, and local investigation.
 </li>
 <li>
 Change control management, QA assessment, site change control, QA review for change implementation and closure.
 </li>
 <li>
 Deviation management for internal, external, and transport deviations.
 </li>
 <li>
 CAPA management from deviations, internal audits, external audits, and self-inspections.
 </li>
 <li>
 Management of authority inspections and self-inspections.
 </li>
 <li>
 Local GxP surveillance and assessment.
 </li>
 <li>
 Product quality review (PQR).
 </li>
 <li>
 Training management, including maintenance of training matrix, training of local staff, annual GxP refresher training, and handling of training assignments in the LMS.
 </li>
 <li>
 Local product release (local QP), shipment review of transport performance, goods receipt check, and deviation handling.
 </li>
 <li>
 Oversight of GDP requirements for local warehousing and distribution.
 </li>
 <li>
 Shipping lane qualification and local transport performance of secondary distribution.
 </li>
 <li>
 Secondary distribution transport performance review.
 </li>
 <li>
 Return management, including QA evaluation against return criteria and collaboration with distributors.
 </li>
 <li>
 Product recall management, including local recall execution, communication with customers, communication with HA, recall reconciliation, and local product destruction.
 </li>
 <li>
 GxP suppliers management, including supplier identification, qualification, approval, annual compliance status evaluation, quality audit planning, conduct quality audits, and CAPA approval and closure.
 </li>
 <li>
 Local repackaging and relabeling, including change management, protocol, execution, QA review, and release.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Quality Management, Life Sciences, or a related field.
 </li>
 <li>
 Minimum of 5 years of experience in Quality Assurance within the pharmaceutical or healthcare industry.
 </li>
 <li>
 Strong knowledge of GxP regulations and quality standards.
 </li>
 <li>
 Excellent analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to work independently and collaboratively in a team environment.
 </li>
 <li>
 Proficiency in using Quality Management Systems and Learning Management Systems (LMS).
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Attention to detail and accuracy.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Effective leadership and team management abilities.
 </li>
 <li>
 Proactive and results-oriented mindset.
 </li>
 </ul>
</div>

Quality Assurance Consultant

PepsiCo

<div>
 
 Overview
 
 
 
 Sorumlu oldu&gbreve;u b&ouml;lgede m&uuml;&scedil;teri kazan&inodot;m hedeflerini ger&ccedil;ekle&scedil;tirmek ve database olu&scedil;turmak. S&uuml;resi dolan anla&scedil;ma yenilemelerini yapmak. Dolayl&inodot; olarak sorumlu oldu&gbreve;u b&ouml;lgede sat&inodot;&scedil; hedeflerinin ger&ccedil;ekle&scedil;tirilmesini sa&gbreve;lamak, m&uuml;&scedil;teri ve &scedil;irket beklentileri do&gbreve;rultusunda hizmet vererek uzun d&ouml;nemli mevcut ve potansiyel m&uuml;&scedil;teri ili&scedil;kileri geli&scedil;tirmek
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Sorumlu oldu&gbreve;u ayl&inodot;k ve y&inodot;ll&inodot;k sat&inodot;&scedil; hedeflerini ger&ccedil;ekle&scedil;tirmek
 </li>
 <li>
 &Scedil;irketin belirledi&gbreve;i standartlar do&gbreve;rultusunda d&uuml;zenli ve zaman&inodot;nda m&uuml;&scedil;teri ziyaretlerini ger&ccedil;ekle&scedil;tirmek.
 </li>
 <li>
 B&ouml;lgesindeki geli&scedil;im ve verimlilik f&inodot;rsatlar&inodot;n&inodot; de&gbreve;erlendirip, b&uuml;y&uuml;meye ve karl&inodot;l&inodot;&gbreve;a katk&inodot;da bulunmak.
 </li>
 <li>
 Fiyatland&inodot;rma, promosyon, kampanya ve di&gbreve;er sat&inodot;&scedil; strateji ve aktivitelerinin sat&inodot;&scedil; noktalar&inodot;nda eksiksiz olarak uygulanmas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 B&ouml;lge ekipman yerle&scedil;imi ve yeni sat&inodot;&scedil; noktas&inodot; hedeflerini ger&ccedil;ekle&scedil;tirmek
 </li>
 <li>
 Kendisine zimmetlenen &uuml;r&uuml;n, k&inodot;ymetli evrak, ara&ccedil; ve cihazlar&inodot; kanuni prosed&uuml;rlere ve kullan&inodot;m prosed&uuml;rlerine g&ouml;re kullanmak ve korumak
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Lise mezunu
 </li>
 <li>
 Askerli&gbreve;ini tamamlam&inodot;&scedil;/muaf olmas&inodot; (Erkek &ccedil;al&inodot;&scedil;anlar i&ccedil;in)
 </li>
 <li>
 S&uuml;r&uuml;c&uuml; ehliyeti olan ve aktif ara&ccedil; kullanabilen
 </li>
 <li>
 Tercihen sekt&ouml;r deneyimi olmas&inodot;
 </li>
 <li>
 &Idot;nsan ili&scedil;kileri kuvvetli
 </li>
 <li>
 Hedef ve sonu&ccedil; odakl&inodot;
 </li>
 </ul>
</div>

Müşteri Temsilcisi (Konya)

<div>
 
 Overview
 
 
 
 PepsiCo&rsquo;yu ke&scedil;fetmeye ve bu ikonik uluslararas&inodot; &scedil;irketin bir par&ccedil;as&inodot; olmaya haz&inodot;r m&inodot;s&inodot;n&inodot;z?
 
 
 PepsiCo&rsquo;nun g&uuml;&ccedil;l&uuml; y&ouml;nlerinden biri de insan kayna&gbreve;&inodot;. D&uuml;nyan&inodot;n d&ouml;rt bir yan&inodot;nda herkese istedikleri lezzetleri ve ihtiya&ccedil;lar&inodot; olan besinleri vermek i&ccedil;in &ccedil;ok &ccedil;al&inodot;&scedil;&inodot;yoruz. Hep birlikte kazanmak ad&inodot;na; gezegenimizin, insanlar&inodot;m&inodot;z&inodot;n, toplumlar&inodot;m&inodot;z&inodot;n ve ticari uygulamalar&inodot;m&inodot;z&inodot;n s&uuml;rd&uuml;r&uuml;lebilirli&gbreve;ini sa&gbreve;lamak i&ccedil;in s&uuml;rekli yenilikler yaparak k&uuml;resel &ouml;l&ccedil;ekte hayal ediyor ve yerel &ouml;l&ccedil;ekte harekete ge&ccedil;iyoruz. En iyisi olma yolunda Fayda G&ouml;zeten Performans ilkemize uygun davran&inodot;yor ve gezegeni payla&scedil;t&inodot;&gbreve;&inodot;m&inodot;z topluma ba&gbreve;l&inodot;l&inodot;k sergiliyoruz.
 
 
 &Idot;&scedil;teki ger&ccedil;ek ya&scedil;am&inodot;n tad&inodot;n&inodot; dolu dolu &ccedil;&inodot;kar&inodot;rken ayn&inodot; zamanda &ouml;&gbreve;renmek ister misiniz? &Idot;&scedil;, &ouml;zel hayat dengesini kurman&inodot;z&inodot; sa&gbreve;layacak esneklikten faydalanmaya ne dersiniz? PepsiCo&rsquo;nun merkezinde &ccedil;al&inodot;&scedil;anlar&inodot; vard&inodot;r. &Scedil;irketin Yetenek S&uuml;rd&uuml;r&uuml;lebilirli&gbreve;ine olan ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot; sayesinde &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n geli&scedil;imini desteklemeye devam ediyoruz.
 
 
 Kayseri'de yerle&scedil;ik Sat&inodot;&scedil; ekibimize kat&inodot;lacak Yerinde T&uuml;ketim M&uuml;&scedil;teri Geli&scedil;tirme Uzman&inodot; ar&inodot;yoruz. Rol&uuml; &uuml;stlenen ki&scedil;i Yerinde T&uuml;ketim M&uuml;&scedil;teri Geli&scedil;tirme Uzman&inodot; olarak g&ouml;rev alacak ve do&gbreve;rudan Sat&inodot;&scedil; &Scedil;efine ba&gbreve;l&inodot; olacak.
 
 
 
 
 Kendin Olabilece&gbreve;in Bir Yer
 
 
 
 
 PepsiCo, e&scedil;it f&inodot;rsatlar sunan bir i&scedil;verendir. Farkl&inodot; yeteneklere, ge&ccedil;mi&scedil;lere, ya&scedil;am tarzlar&inodot;na, cinsel y&ouml;nelimlere, cinsel kimliklere, gereksinimlere ve beklentilere sahip ki&scedil;iler i&ccedil;in eri&scedil;ilebilir, kapsay&inodot;c&inodot;, a&ccedil;&inodot;k ve kucaklay&inodot;c&inodot; bir i&scedil; yeri ortam&inodot; sa&gbreve;layarak t&uuml;m bireylerin mesleki potansiyellerini en y&uuml;ksek seviyede ortaya &ccedil;&inodot;karmalar&inodot;na yard&inodot;m ediyoruz.
 
 
 
 Responsibilities
 
 
 
 Sorumlu oldu&gbreve;u b&ouml;lgede m&uuml;&scedil;teri kazan&inodot;m hedeflerini ger&ccedil;ekle&scedil;tirmek ve database olu&scedil;turmak. S&uuml;resi dolan anla&scedil;ma yenilemelerini yapmak. Dolayl&inodot; olarak sorumlu oldu&gbreve;u b&ouml;lgede sat&inodot;&scedil; hedeflerinin ger&ccedil;ekle&scedil;tirilmesini sa&gbreve;lamak, m&uuml;&scedil;teri ve &scedil;irket beklentileri do&gbreve;rultusunda hizmet vererek uzun d&ouml;nemli mevcut ve potansiyel m&uuml;&scedil;teri ili&scedil;kileri geli&scedil;tirmek.
 
 
 <ul>
 <li>
 &Scedil;irketin belirledi&gbreve;i standartlar do&gbreve;rultusunda d&uuml;zenli program olu&scedil;turup yeni m&uuml;&scedil;teri ziyaretlerini ve mevcut m&uuml;&scedil;teri ili&scedil;ki geli&scedil;tirme ziyaretlerini ger&ccedil;ekle&scedil;tirmek.
 </li>
 <li>
 Sorumlu oldu&gbreve;u ayl&inodot;k / y&inodot;ll&inodot;k nokta kazan&inodot;m ve kazan&inodot;m volume hedeflerini ger&ccedil;ekle&scedil;tirmek.
 </li>
 <li>
 B&ouml;lgesindeki anla&scedil;malar&inodot; takip ederek s&uuml;resi dolan s&ouml;zle&scedil;me yenilemelerini ger&ccedil;ekle&scedil;tirmek.
 </li>
 <li>
 Kazan&inodot;lan noktalar&inodot;n ATF volume ve ger&ccedil;ekle&scedil;en volume takiplerini yaparak aksiyon almak. (ATF Reporting)
 </li>
 <li>
 B&ouml;lgesindeki geli&scedil;im ve verimlilik f&inodot;rsatlar&inodot;n&inodot; de&gbreve;erlendirip, b&uuml;y&uuml;me ve karl&inodot;l&inodot;&gbreve;a katk&inodot;da bulunacak anla&scedil;malar yapmak.
 </li>
 <li>
 Kendisine zimmetlenen &uuml;r&uuml;n, k&inodot;ymetli evrak, ara&ccedil; ve cihazlar&inodot; kanuni prosed&uuml;rlere ve kullan&inodot;m prosed&uuml;rlerine g&ouml;re kullanmak ve korumak.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Tercihen &Uuml;niversite mezunu olmas&inodot;
 </li>
 <li>
 MS Ofis programlar&inodot; kullanabilmesi
 </li>
 <li>
 Askerli&gbreve;ini tamamlam&inodot;&scedil;/muaf olmas&inodot; (Erkek &ccedil;al&inodot;&scedil;anlar i&ccedil;in)
 </li>
 <li>
 S&uuml;r&uuml;c&uuml; ehliyeti olan ve aktif ara&ccedil; kullanabilen
 </li>
 <li>
 Tercihen sekt&ouml;r deneyimi olmas&inodot;
 </li>
 <li>
 M&uuml;zakere becerilerine sahip
 </li>
 <li>
 &Idot;nsan iliskileri kuvvetli
 </li>
 <li>
 Hedef ve sonu&ccedil; odakl&inodot;
 </li>
 </ul>
</div>

Yerinde Tüketim Müşteri Geliştirme Uzmanı (Kayseri)

Concentrix

<div><div><div><div><div>Location</div>
<div>Ankara, T&uuml;rkiye
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
Join Concentrix Today!<h2 class="jobSectionHeader">
Description</h2><div>
Concentrix Hakkında,</div>

Merkezi Amerikada bulunan global bir &ccedil;ağrı merkezidir. D&uuml;nyada, 70 &uuml;lkede 450 binden fazla &ccedil;alışanıyla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de başta İstanbul, İzmir, Ankara, Van olmak &uuml;zere toplam 7 şehirde, 17 bini aşkın &ccedil;alışan ile m&uuml;şteri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.&rsquo;&rsquo;

GENEL NİTELİKLER;
<ul>
<li>Vardiyalı sistemde şirket ortamında &ccedil;alışabilecek,</li>
<li>En az Lise mezunu,</li>
<li>İyi derece MS Office programlarını kullanabilen,</li>
<li>İletişim becerileri gelişmiş, diksiyonu d&uuml;zg&uuml;n,</li>
<li>İkna kabiliyeti y&uuml;ksek,</li>
<li>&Ccedil;&ouml;z&uuml;m odaklı, Takım &ccedil;alışmasına yatkın,</li>
<li>Dinamik, yoğun tempoya ayak uydurabilecek,</li>
<li>Erkek adaylar i&ccedil;in askerliğini tamamlamış ya da en az 2 yıl tecilli</li>
</ul>
İŞ TANIMI

 Hizmet sekt&ouml;r&uuml;nde faaliyet g&ouml;steren operasyonlarımızda, hedef odaklı, kaliteli hizmet ve m&uuml;şteri memnuniyeti anlayışıyla &ccedil;ağrıları yanıtlayacak, ekip arkadaşları arıyoruz.</div></div></div>

Müşteri Temsilcisi - Ankara

Explore 98+ Customer consultant in Ankara this December. Find roles across top companies and apply now to boost your career.

98 customer consultant jobs IN Ankara

Customer Support Consultant – Tier 1 - Ankara

Business Development Manager

Quality Assurance Consultant

Müşteri Temsilcisi (Konya)

Müşteri Temsilcisi (Konya)

Yerinde Tüketim Müşteri Geliştirme Uzmanı (Kayseri)

Müşteri Temsilcisi - Ankara