customer coordinator

Anderselite

My clients are looking to appoint a Customer Care Coordinator on a permanent basis. My clients are a regional housebuilder with an excellent reputation in the market Principal accountabilities of the Customer Care Coordinator role include: - Ensure all calls received into the department are managed appropriately and issues are logged. - Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. - Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel. - Maintain the relevant Customer Care log/monitor. - Check invoices and forward for payment. - Liaise with the Buying department to order materials as and when required. - Ensure defects are reported to sub-contractors on a regular basis. - Arrange completion of end of defect works for Housing Associations. - Liaise with Site Teams to ensure remedial works are completed within timescales. - Liaise with Sales Teams to ensure customer queries are answered. - Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Experience, Qualifications and Skills - Experience of working as an Administrator in a fast paced environment. - Experience of working within the construction or house building sector is desirable. - Qualifications and Training - GCSE Maths and English - Grade 4+ (or equivalent) - Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people - Ability to liaise with internal and external personnel - Good administration skills with the ability to coordinate numerous issues during the working day - Able to work to deadlines in a fast paced environment - Ability to work on own initiative - Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) - Committed to diversity and inclusion - Willing to be flexible in respect to day to day duties and hours worked - Ability to travel to all development sites, including the divisional office Package details - Competitive salary - Competitive bonus scheme - 25 days holiday, plus bank holidays - Contributory pension scheme - Life assurance For more information on this role please contact Paul Wilkinson on the number supplied or via email on (url removed)

Customer Care Coordinator

LAWAZEM

<div>As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service. Your expertise in customer relations will help us build lasting connections with our clientele.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Respond to customer inquiries via phone, email, and live chat promptly and professionally.</li>
<li>Assist customers with understanding our products and services, resolving any issues they may encounter.</li>
<li>Document customer interactions and feedback to improve service processes.</li>
<li>Collaborate with other departments to resolve customer issues efficiently.</li>
<li>Track and monitor customer feedback to identify trends and opportunities for improvement.</li>
<li>Maintain a positive and professional demeanor while managing challenging customer situations.</li>
<li>Contribute to the development of customer service policies and procedures.</li>
</ul>Requirements<ul>
<li>Minimum of 2 years of experience in customer service or support roles.</li>
<li>Strong communication skills in both Arabic and English.</li>
<li>Exceptional listening and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Proficient in using customer service software and CRM systems.</li>
<li>Flexibility to work during varying shifts to accommodate customer needs.</li></ul></div>

maison d'art

As a Customer Service Coordinator, you will play a key role in supporting clients and ensuring a seamless order process from inquiry to delivery. This role requires excellent communication, organizational skills, and attention to detail to manage client requests, provide accurate information, and coordinate with internal teams until orders are fully completed.Skills<ul><li>Experience in customer service, sales coordination, or order management (showroom or trading environment is a plus).</li><li>Strong interpersonal and communication skills to effectively interact with clients and colleagues.</li><li>Solid understanding of pricing, shipping, and order fulfillment processes.</li><li>Highly organized with excellent multitasking and prioritization abilities.</li><li>Proficiency in MS Office and customer service/order management software.</li><li>Attention to detail and ability to maintain accurate records and documentation.</li><li>Strong follow-up skills and problem-solving abilities.</li><li>Positive, client-focused attitude with professionalism under pressure.</li><li>Ability to work independently as well as part of a team.</li><li>Fluency in English.</li></ul>

Customer Service Coordinator

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 
 
 Job Number #170477 - Istanbul, Turkey, Turkey
 
 
 
 Who We Are
 
 
 
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 
 
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 
 
 
 Job Summary:
 
 
 
 Customer Service Coordinator is responsible for end-to-end management of order to invoice cycle while cultivating effective relationships with the commercial teams.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 Work closely with Logistics Operations Team to plan, analyse customer needs, to follow up on orders to ensure on time and complete delivery
 </li>
 <li>
 Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfilment standard methodologies
 </li>
 <li>
 Understand the customers&rsquo; needs and developing business solutions to meet Colgate and customer requirements
 </li>
 <li>
 Accountable for the Customer Service Key Performance Indicators (KPI) and working with the CS&amp;L and Sales organizations to increase results
 </li>
 <li>
 Use Supply Chain data and analytical tools effectively including SAP
 </li>
 <li>
 Conduct regular business review meetings with customers to evaluate business performance and maintain close customer relationships
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Business Administration, Engineering or related fields
 </li>
 <li>
 Minimum 2 years&rsquo; experience either in Customer Service/ Logistics, Demand or Supply Planning preferably with a multinational FMCG company
 </li>
 <li>
 Fluent in English and Turkish
 </li>
 <li>
 Ability to quickly adapt to new demands and challenges
 </li>
 <li>
 Comfortable working with cross-functional team members
 </li>
 <li>
 Proficient use of Google Tools &amp; Microsoft Office
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Business Intelligence Knowledge
 </li>
 <li>
 SAP Knowledge
 
 
 </li>
 </ul>
 
 Perks of Role
 
 
 
 <ul>
 <li>
 International Working Environment
 </li>
 <li>
 Shuttle Services (Up to Pendik on Istanbul&rsquo;s Anatolian side and up to Bayrampa&scedil;a on main roads in the European side)
 </li>
 <li>
 Comprehensive Medical/Life insurance coverage
 </li>
 <li>
 24/7 Employee Assistance Program
 
 
 </li>
 </ul>
 
 Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.
 
 
 
 
 Our Commitment to Inclusion
 
 
 
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 
 
 
 Equal Opportunity Employer
 
 
 
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 
 
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 
 
</div>

Axios International

<div>Position: Customer Care Coordinator 


Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (Egypt)

<div>Position: Customer Care Coordinator 
Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (KSA)

Clark's Professional Car Care

Customer Experience Coordinator / Parts Specialist Clark&rsquo;s Professional Car Care &ndash; Pascagoula, MS Pay: $14.00 &ndash; $20.00 per hour Job Type: Full-time Work Location: In personClark&rsquo;s Professional Car Care is looking for a friendly, organized, and detail-oriented Customer Experience Coordinator / Parts Specialist to be a key support role for both our customers and our service advisors. This position blends front counter hospitality with behind-the-scenes parts coordination to keep our shop running efficiently and accurately.What You&rsquo;ll DoCustomer Experience &amp; Front Counter Support<ul><li>Answer phones and greet customers with a positive, professional attitude</li><li>Help create a clean, welcoming waiting area</li><li>Assist with front counter coverage</li><li>Manage phone calls professionally and route them appropriately</li><li>Provide basic customer service assistance (without diagnosing or quoting repairs)</li></ul>Parts Specialist &amp; Advisor Support<ul><li>Assist service advisors with parts sourcing, pricing verification, and availability</li><li>Coordinate parts ordering, logistics, and inventory organization</li><li>Communicate parts delays or availability issues clearly to the team</li><li>Support workflow efficiency by handling parts-related administrative tasks</li><li>Manage warranty returns, vendor warranty claims, and core returns</li><li>Help protect margins through accuracy and organization</li></ul>Must-Haves<ul><li>Friendly, outgoing personality with a positive attitude</li><li>Strong communication and organization skills</li><li>Ability to multitask and support a fast-paced environment</li><li>Dependable, team-focused, and detail-oriented</li><li>Enjoys working with both customers and teammates</li></ul>Preferred Experience<ul><li>1+ year of customer service experience</li><li>Automotive or parts experience strongly recommended</li></ul>Benefits<ul><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Join a team that truly puts Customer Service Above All Else&mdash;while also valuing efficiency, accuracy, and teamwork behind the scenes.Job Type: Full-timePay: $14.00 - $20.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Experience Coordinator / Parts Specialist

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Customer Experience Coordinator / Parts Specialist