customer engagement coordinator

<div>
 The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics. This person drives the adoption of effective technological solutions to the customer needs and challenges The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)
 
 
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 Capture/update customer activity for service delivery visibility in the business systems.
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 Capture and communicate internally significant customer intelligence.
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 Capture and confirm job-specific requirements.
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 As a member of the Account Team, identify and capture both PL &amp; cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
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 Compile and review cost estimates for consolidation with the technical proposal.
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 Assess job risks during analysis of customer job requirements.
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 Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
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 Communicate recommendations and actions to the customer to mitigate unplanned events.
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 Ensure that job deliverables are accurate and delivered on time.
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 Facilitate customer reviews of SQ events as required.
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 Coordinate and conduct regular service quality meetings with the customer.
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 Evaluate customer feedback via customer satisfaction reports and performance reviews.
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 Review the quality and completeness of field tickets.
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 Proactively identify and resolve invoice disputes regarding product and service delivery issues.
 
 
 
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 8+ years
</div>

Customer Engagement Coordinator

AbbVie

<div>Company Description 
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas &ndash; immunology, oncology, neuroscience, and eye care &ndash; and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. 
Job Description 
Affiliate:
Gulf Levant
Title:
Medical Advisor &ndash; Gastroenterology
Reporting to:
Medical Manager &ndash; Immunology
PRIMARY FUNCTION:
Represent the affiliate&rsquo;s medical/scientific voice of expertise for assigned product(s) and relevant therapeutic area(s). Provide medical / scientific expert advice / guidance to key customers for assigned product(s) and relevant therapeutic area(s), including scientific exchange and professional relationship development with External Experts (EEs). Provide medical / scientific input into Medical Affairs strategies for the affiliate medical department and commercial plans, as required, and medical / scientific support for medical department activities under the overall direction of the Affiliate Medical Director. Provide medical affairs support to cross-functional affiliate teams. Ensure that the medical affairs role is fully integrated to support the strategy and execution of affiliate business, while being functionally independent.
RESPONSIBILITIES:<ul><li>
Being an active brand team member to support overall strategy and execution. Provide medical/scientific input into marketing strategy and key commercial initiatives, as required.</li><li>
Develop and maintain in-depth knowledge for assigned product(s) / relevant therapeutic area(s) through attendance / participation at key internal meetings/training sessions, relevant congresses, and seminars and by regular self-study of the national/area literature.</li><li>
Provide expert medical/scientific advice for assigned products and related therapeutic areas, including responding to requests for scientific/technical information; contribute to the development and medical and scientific accuracy of core dossiers generated by the medical department (i.e., pricing and reimbursement dossiers, HEOR dossiers, medical information packs, clinical expert reviews etc.).</li><li>
Establish and maintain professional and credible relationships with External Experts (EEs) and academic centers; this will involve participating in scientific congresses, coordinating advisory boards, round-table meetings, discussion forums etc.</li><li>
Deliver scientific presentations and medical education programs to healthcare professionals individually or in groups (meetings, clinical sessions, etc.), where appropriate.</li><li>
Screen relevant literature and other information from relevant scientific societies meetings and conferences and develop summaries of key messages for use within the company (e.g. key areas of scientific/company interest, new trends in diagnosis, monitoring and treatments in the therapeutic area, etc.)</li><li>
Deliver training to sales forces and other departments; develop and update relevant training materials.</li><li>
Clinical Research Activities:<ul><li>
Design and implement clinical research projects within defined standards and budgets (e.g., Phase IV, post marketing clinical activities such as registry/database projects, epidemiological surveys, and PMOS studies).</li><li>
Provide the required oversight to manage review, approval and conduct of IIS studies.</li><li>
Support the affiliate Clinical Research Department in the management of clinical studies, as appropriate (e.g., review new clinical study protocols, identifying potential investigators/sites, conducting feasibility surveys).</li></ul></li><li>
Review and preparation of promotional / non-promotional material. Ensure the medical/scientific content is correct, balanced fair and fully compliant with AbbVie&rsquo;s internal policies and guidelines and in accordance with local laws.</li><li>
Ensure compliance with all applicable national laws and regulations, guidelines, codes of conduct, AbbVie&rsquo;s policies and procedures and accepted standards of best practice.</li><li>
Provide input, as required, into the development of product or TA specific strategic medical affairs plans for the affiliate medical department and local commercial plans; collaborate and partner with local business partners to ensure that medical activities for assigned products / therapeutic areas are aligned with local business-related strategic plans.</li><li>
Ensure adherence to all applicable national laws and regulations, guidelines, codes of conduct, AbbVie standards, policies, and procedures.</li><li>
Operate as a scientific interface and resource to HCPs/Customer(s), Health Care Institutions, External Experts, and professional associations regarding assigned AbbVie Products or Products in Development.</li><li>
Provide specialist medical/scientific strategic input and operational support of core activities such as local clinical research, HCP/Customer interactions, generation and communication of clinical and scientific data, educational initiatives, and patient safety for assigned products / therapeutic areas.</li></ul> 
INTERNAL / EXTERNAL CONTACTS AND INTERACTIONS:<ul><li>
In-Field/Brand Team members (as applicable)</li><li>
Affiliate R&amp;D personnel: Medical Director, Medical operation and Evidence Generation Specialist, Medical Managers/Advisors; Medical Information team / specialists; affiliate pharmacovigilance / drug safety personnel (as applicable)</li><li>
Marketing and Sales of assigned product and therapeutic area; Market access teams; Affiliate Brand teams.</li><li>
Affiliate Government Affairs; Affiliate Public Affairs; Regulatory Affairs; Legal; OEC.</li><li>
Area and HQ based Therapeutic Area medical affairs teams.</li><li>
Area Medical Affairs teams</li><li>
Medical Directors and Clinical Teams within Clinical Development Operations and Global Medical Affairs.</li><li>
Healthcare personnel (including physicians, nurses, pharmacists).</li><li>
Participating Research Investigators; thought leaders/external experts.</li><li>
Institutions and Scientific or Medical Societies.</li><li>
Hospitals, other healthcare providers, payers, and Local Regulatory Authorities.</li></ul>
LOCATION:
This function is hybrid in nature. Typically, up to 50% of an individual&rsquo;s time may be spent working in the field. 
Qualifications 
<ul><li>
Advanced degree (e.g. PharmD., PharmB., MD, PhD) in a relevant scientific discipline is preferred but candidates with an undergraduate degree in a relevant discipline and demonstrated experience will be considered</li><li>
Solid knowledge of the pharmaceutical environment and the role of Medical Affairs to advance the medical and scientific objectives of a pharmaceutical company.</li><li>
Prior experience in Medical Affairs is required.</li><li>
Demonstrated expertise in the scientific methods applied to clinical research and current legislative/regulatory controls applicable to this research.</li><li>
Ability to comprehensively learn about new subject areas and environments.</li><li>
Excellent written and spoken communication and presentation skills, with a demonstrated ability to develop and maintain strong collaborative relationships with thought leaders, physicians, and other healthcare decision makers.</li><li>
A good understanding of written and oral English is mandatory.</li><li>
Collaborative, team-oriented approach, able to develop and support relationships across an organization as well as with key external stakeholders and the healthcare community at large.</li><li>
Experience being an active contributor to cross-functional teams and/or working in matrix organizations will be an advantage.</li><li>
Works independently: limited guidance/oversight. Works broadly across functions to facilitate and support the affiliate&rsquo;s medical and clinical activities as necessary.</li><li>
Sound judgment, strong planning and organizational skills, and the ability to get things done. Demonstrated strong sense of urgency.</li><li>
High customer orientation and high digital savviness skills.</li><li>
Strong commitment to compliance with the relevant rules and procedures, and to scientific quality and integrity</li><li>
Ability to travel regularly (approximately 50%)</li></ul> 

Additional Information<div></div> 
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US &amp; Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html</div>

Medical Advisor Immunology – Gastroenterology Gulf

IntrepidGS

<div>
 As the
 
 MWR/Fitness Specialist
 
 , you execute successful operations of physical fitness and wellness programs, recreational programs and social activities, including the operation and maintenance of recreational and fitness facilities. The Specialist shall actively engage with customers regarding programs and events and shall encourage participation. The Specialist shall be present at events to effectively execute and monitor the programs. Duties will include cashier functions, setup and hosting of activities and events, inventory control and counting, customer service, retail support, library and learning resource support, alcohol service &amp; sales, and other duties as assigned.
 
 
 The Specialist must have the ability to assist in execution and officiating of all fitness events inclusive of but not exclusive to intramural league sports, weightlifting competitions, 5Ks, 10Ks, Biggest Loser, marathons, and fitness tournaments. Must have a basic knowledge of fitness programs, sports, officiating rules, and fitness equipment.
 
 
 The Specialist will also assist in other areas of coverage inclusive of pool operations, lodging &amp; linen operations, and custodial operations.
 
 
 
 Essential Job Functions
 
 
 
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 Shall perform NAF re-sale cashier operations inclusive of cashiering, funds control, and conformance to all local operating instructions and policies inclusive of handling and selling alcohol products.
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 Will be knowledgeable of the regulations and rules of play regarding all activities and tournaments hosted within the facilities.
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 Actively engage with guests regarding programs and events.
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 Will maintain all MWR facilities in a clean, sanitary, healthy, and professional manner free of dust, dirt, debris, clutter, and trash.
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 Will conduct weekly events include bingo, Texas Hold&rsquo;em, foosball, dominoes, spades, bid whiz, karaoke, pizza night, pool, ping pong, video game tournaments, etc.
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 Food giveaways such as complimentary pizza, subs, and donuts shall be used to enhance scheduled programs.
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 Handle customer inquiries, check in/out games, play movies, provide information of upcoming trips/tours, decorate for holidays, develop and run tournaments, count customers, provide information of upcoming events, and ensure complimentary consumable items are provided to customers such as popcorn at all times.
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 Shall verify all supplies necessary to enjoy the complimentary items are properly stocked
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 Provide, using Government provided software, LRC support services inclusive of inventory, marketing/publicity, administrative functions, item check-out and check-in, stock returns, tracking overdue items, issuing overdue notices, bar coding items for all items and other duties as assigned.
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 Participate in loading, unloading and storing of purchased goods.
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 Perform successful operations of 24-hour Fitness Center and fitness &amp; sports program ensuring all PWS requirements are maintained.
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 Perform or oversee the maintenance of the facility ensuring a clean, sanitary, presentable, professional work area free of dirt, debris, clutter, trash and dust.
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 Perform cleaning, maintenance and repairs of all fitness equipment related to the fitness program.
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 Assist in execution of required tournaments, special events, fitness incentive programs, and aerobics/strength training classes IAW government requirements. Fitness program may include between eight (8) and ten (10) special sports events each month such as weekly tournaments for sports other than the current league sport, and competitions such as weightlifting, 5k and 10k fun runs
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 Assist with other facilities or departments as needed to ensure mission success.
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 Coordinate
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 Monitor all OCN staff associated with the department and if needed other departments.
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 Ensure Fitness Equipment Preventative Maintenance services are completed IAW the PWS.
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 Assist in operation checks and warranty services on fitness equipment IAW manufacturer&rsquo;s guidelines.
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 Assist in daily, weekly, monthly, quarterly, and annual preventive maintenance, adjustments, and repair
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 Identify and make recommendations for repair or replacement of equipment
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 Shall perform NAF re-sale cashier operations inclusive of cashiering, funds control, and conformance to all local operating instructions and policies inclusive of handling and selling alcohol products.
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 Participate in loading, unloading and storing of purchased goods.
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 Other duties as assigned by Site Manager.
 
 
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 </ul>
 
 Education &amp; Experience
 
 
 
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 One (1) years&rsquo; experience in DoD sports and fitness programs or two (2) years&rsquo; experience of comparable civilian profession.
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 Beginner to intermediate level of all Microsoft products including Excel, Word, and Power Point.
 
 
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 </ul>
 
 License &amp; Certifications
 
 
 
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 Valid CPR and First Aid certification
 
 
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 </ul>
 
 Additional Requirements
 
 
 
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 Must have a valid U.S. Driver's License.
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 Possess a valid U.S. Passport (preferred)
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 Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
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 Able to obtain and maintain a valid Residency Visa for the Kuwait.
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 Must be able to work in extreme environmental conditions including dust and high temperatures.
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 Must be able to endure long hours, exposure to weather and hazardous conditions.
 
 
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 </ul>
 
 Knowledge &amp; Skills
 
 
 
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 Ability to officiate recreational sports events inclusive of but not exclusive to flag-football, soccer, volleyball, and basketball. (Preferred)
 
 
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 TRAVEL:
 
 100%, in deployed location
 
 .
 
 
 
 
 SECURITY CLEARANCE:
 
 Must have and maintain a DoD Secret Clearance.
 
 
 
 Intrepid Acquisition Holdings, LLC
 
 
 
 
 www.intrepidgs.com
 
 
 
 Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
 
 
 Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
</div>

MWR/Fitness Specialist

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3 customer engagement coordinator jobs In Ahmadi

Customer Engagement Coordinator

Medical Advisor Immunology – Gastroenterology Gulf

MWR/Fitness Specialist