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customer experience shift manager

customer engagement manager

TJDEED Technology®

<div>
 
 
 Job overview:
 
 
 
 
 
 
 We are looking for a
 
 Customer Engagement Manager
 
 to represent TJDEED in front of one of our strategic customers. This role ensures strong customer relationships, smooth project execution, and high customer satisfaction while coordinating between the customer, vendors, and internal teams.
 
 
 &nbsp;
 
 
 
 Role Overview
 
 
 
 
 
 
 The Customer Engagement Manager acts as the primary point of contact for the customer. They ensure clear communication, manage escalations, protect TJDEED&rsquo;s interests, and support the success of ongoing service and project engagements delivered by multiple vendors and internal teams.
 
 
 &nbsp;
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Customer Relationship &amp; Communication
 
 
 <ul>
 <li>
 Serve as the single point of contact between the customer and TJDEED.
 </li>
 <li>
 Manage expectations and maintain strong, professional communication.
 </li>
 <li>
 Attend regular project and service meetings with customer and vendors.
 </li>
 <li>
 Handle escalations and ensure timely follow-up.
 </li>
 </ul>
 
 
 
 
 
 Project &amp; Service Oversight
 
 
 <ul>
 <li>
 Monitor progress of vendor-led and internally delivered work.
 </li>
 <li>
 Ensure deliverables align with agreed scope and quality requirements.
 </li>
 <li>
 Identify risks and raise them early to the customer and internal leadership.
 </li>
 <li>
 Support the customer in navigating complex multi-vendor environments.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Satisfaction
 
 
 <ul>
 <li>
 Ensure the customer receives a smooth, positive experience at all stages.
 </li>
 <li>
 Proactively address concerns and prevent issues from escalating.
 </li>
 <li>
 Validate customer feedback and drive continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Business &amp; Growth Enablement
 
 
 <ul>
 <li>
 Identify new opportunities based on customer needs.
 </li>
 <li>
 Work closely with the Account Manager and presales to translate requirements into proposals.
 </li>
 <li>
 Support renewals through strong relationship management and customer trust.
 </li>
 </ul>
 
 
 
 
 
 Internal Coordination
 
 
 <ul>
 <li>
 Collaborate with Account Management, Project Management, Delivery Lead, Service Delivery, and Support teams.
 </li>
 <li>
 Ensure internal teams are aligned with the customer&rsquo;s priorities and timelines.
 </li>
 </ul>
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Provide structured updates on engagement health, risks, achievements, and opportunities.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 
 
 Core Skills
 
 
 <ul>
 <li>
 Excellent communication and customer-handling skills.
 </li>
 <li>
 Strong relationship-building and professional presence.
 </li>
 <li>
 Ability to manage expectations and handle escalations.
 </li>
 <li>
 Problem-solving mindset and sense of ownership.
 </li>
 <li>
 Proficient in both Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Business Understanding
 
 
 <ul>
 <li>
 Good understanding of IT service and project delivery cycles.
 </li>
 <li>
 Ability to review SOWs and identify scope boundaries.
 </li>
 <li>
 Ability to identify commercial opportunities.
 </li>
 </ul>
 
 
 
 
 
 Technical Awareness
 
 
 <ul>
 <li>
 Great understanding of ITSM, ITAM, endpoint management or related IT service domains.
 </li>
 <li>
 Ability to understand discussions with technical and vendor teams.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Previous experience managing complex enterprise customers or multi-stakeholder environments is a mandatory.
 </li>
 <li>
 Experience working with vendors or service providers is a mandatory.
 </li>
 </ul>
</div>

Customer Engagement Manager

People Dynamics

Key Responsibilities:1. Loyalty Program Management<ul><li>Plan, execute, and monitor loyalty campaigns and promotions to drive engagement and repeat purchases.</li><li>Manage program structure, tiers, and benefits to ensure competitiveness and customer satisfaction.</li><li>Coordinate with cross-functional teams (Marketing, Sales, IT, Finance) to ensure seamless program operations.</li><li>Track key performance indicators (KPIs) such as member acquisition, retention rate, redemption ratio, and ROI.</li></ul>2. Partner and Vendor Coordination<ul><li>Identify and onboard strategic partners for loyalty redemption, offers, and rewards.</li><li>Negotiate contracts, offers, and campaign terms with vendors to maximize program value.</li><li>Maintain strong relationships with external vendors, payment partners, and affiliate networks.</li></ul>3. Data Analytics and Reporting<ul><li>Analyze member behavior, purchase patterns, and engagement metrics to optimize program effectiveness.</li><li>Prepare regular reports and insights for management to guide business decisions.</li><li>Use CRM and analytics tools to segment customers and personalize loyalty offers.</li></ul>4. Digital &amp; E-Commerce Integration<ul><li>Integrate loyalty program features into e-commerce and mobile platforms.</li><li>Ensure seamless user experience (UX) for earning and redeeming points online.</li><li>Collaborate with the digital team to enhance visibility of loyalty benefits across digital channels.</li></ul>5. Customer Engagement &amp; Communication<ul><li>Develop targeted email, SMS, and in-app communication to promote loyalty offers.</li><li>Handle customer queries related to loyalty program operations and redemptions.</li><li>Gather feedback to continuously improve loyalty program offerings.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelors degree in Marketing, Business Administration, or related field.</li><li>3-6 years of experience in loyalty program management, CRM marketing, or e-commerce.</li><li>Experience with loyalty management platforms (e.g., Comarch, Oracle Loyalty, Salesforce Marketing Cloud) is an advantage.</li><li>Strong analytical skills and proficiency in Excel, Google Analytics, or Power BI.</li><li>Excellent communication, negotiation, and project management skills.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Loyalty Commerce Specialist

Scale AI

<div></div><div><div><div>Equal opportunity employer</div></div><div></div><div><div>
Remote-friendly culture</div></div><div></div><div><div>
Competitive benefits package</div></div></div>
 <div><h3 class="jobSectionHeader">About the team:</h3>
<div>
Scale is growing rapidly, and joining the International Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale&rsquo;s work outside of the United States. There are three core types of work involved:</div>
<ul>
<li>Building custom AI applications for government</li>
<li>Providing high-quality training data for research institutions building LLMs from scratch</li>
<li>Partnerships, upskilling, and advisory</li>
</ul><h3 class="jobSectionHeader">About the role:</h3>
<div>
As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more.</div>
<div>
You and your team will work closely with the business development and go-to-market team, the product and engineering execution teams, and various customers and prospects to ensure success.</div>
<div>
The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.</div>
<div>
The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses.</div>
<div>
In the near term, the team will be based out of the Middle East and looking to meaningfully grow its presence in the region.</div>
<h3 class="jobSectionHeader">
You will:</h3>
<ul><li>Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities</li>
<li>Partner with clients to understand their most pressing problems and brainstorm how Scale can best help</li>
<li>Manage the long-term health of clients by identifying and preempting areas of risk or concern</li>
<li>Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly</li>
<li>Collaborate with the operational and engineering execution teams to track delivery and timelines</li>
<li>Review, track and improve operational performances and be obsessed with continuous improvement</li>
<li>Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing</li>
<li>Have proficiency in reading, writing, and speaking in Arabic</li>
</ul><h3 class="jobSectionHeader">Ideally you'd have:</h3>
<ul><li>4+ years of total work experience, with experience in consulting or as a technical program management role in industry</li>
<li>Experience at a Big 3 Consulting Firm or a leading tech company</li>
<li>A proven track record in B2B client facing roles and expanding client relationships</li>
<li>Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers</li>
<li>Great cross-functional experience and collaborative ability</li>
<li>Excellent verbal and written communications</li>
<li>A track record of structured, analytics-driven problem solving</li>
<li>A history of diligence and organization across multiple work streams</li>
<li>An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results</li>
<li>Analytical, planning, and process improvement capability</li>
</ul><div><div>
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.</div>
<div>
About Us:</div>
<div>
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.</div>
<div>
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.</div>
<div>
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.</div>
<div>
We comply with the United States Department of Labor's Pay Transparency provision.</div>
<div>
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants&rsquo; needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.</div></div></div>

Engagement Manager, International Public Sector

Top Notch Consultancy

<div>
 Our client in Qatar is looking
 
 Brand Manager
 
 to support showroom operations, brand activities, and customer experience initiatives. The role works closely with the Sales Manager to execute marketing and showroom programs, oversee front-of-house staff, and contribute to events that strengthen brand visibility and customer engagement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support the Sales Manager in implementing showroom sales activities and brand initiatives.
 </li>
 <li>
 Coordinate social events, customer gatherings, and showroom activations to enhance brand exposure.
 </li>
 <li>
 Supervise receptionists and ensure front-of-house operations maintain high service standards.
 </li>
 <li>
 Monitor and maintain showroom appearance in line with brand identity and corporate guidelines.
 </li>
 <li>
 Assist in the development and execution of small-scale marketing and promotional activities.
 </li>
 <li>
 Help track sales performance, footfall, and customer inquiries, preparing regular reports for management.
 </li>
 <li>
 Ensure smooth customer flow in the showroom and support customer experience improvement initiatives.
 </li>
 <li>
 Liaise with internal teams to ensure timely availability of marketing materials and showroom collateral.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelors degree in Marketing, Business Administration, Communications, or a related field.
 </li>
 <li>
 2+ years of experience in automotive, retail or brand coordination roles.
 </li>
 <li>
 Strong organizational and communication skills with attention to detail.
 </li>
 <li>
 Ability to manage events, coordinate teams, and multitask in a fast-paced environment.
 </li>
 <li>
 Fluency in English and Arabic.
 
 </li>
 </ul>
</div>

Junior Brand Manager-Automotive

Siemens

<div>
 
 Role: Vertical Sales Account Manager
 
 
 
 
 Location: Doha, Qatar
 
 
 
 
 We empower our people to stay resilient and relevant in a constantly evolving world. We&rsquo;re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you&rsquo;d make an outstanding addition to our vibrant international team.
 
 
 
 
 Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in maximizing growth, profit opportunities and ecological footprint in the discrete and process industries. Ready to create your own journey?
 
 
 
 
 Join our Digital Industry as the Vertical Sales Account Manager in Qatar and drive revenue growth and achieve sales targets by building strong customer relationships and identifying market opportunities. As the relationship owner, the Vertical Account Manager assures Siemens offerings provide sustainable value, while managing both new customer acquisition and the expansion of existing customer relationships.
 
 
 
 
 
 You'll make an impact by:
 
 
 
 
 
 Account Planning
 
 
 
 <ul>
 <li>
 Define mid-to-the-long-term goals for strategically expanding and nurturing both new and existing accounts, ensuring alignment with the overall business strategy.
 </li>
 <li>
 Classify accounts into tiers based on their strategic importance and define engagement models for each segment (high-touch vs. digital-led strategies).
 </li>
 <li>
 Develop individual strategies and/or plans for each account, aligning with the customer&rsquo;s buyer journey to achieve defined goals. Prioritize prospects and accounts to ensure resources are allocated in proportion to their tactical or strategic importance.
 </li>
 <li>
 Identify the necessary go-to-market channels, campaigns, and market strategies to fulfill account plan objectives.
 </li>
 <li>
 Schedule and plan customer interactions to foster relationships, drive engagement, and ensure alignment with sales objectives, including collaboration with C-level executives at customer organizations to understand their ecosystems.
 </li>
 <li>
 Conduct periodical reviews to track progress and realign strategies. Utilize market intelligence, CRM insights, and performance data to measure success against defined goals. Identify emerging opportunities, market trends, and adjust tactical execution accordingly.
 
 
 </li>
 </ul>
 
 Prospecting and Discovery
 
 
 
 <ul>
 <li>
 Take full ownership of the opportunity pipeline for the assigned accounts in the defined market / region, managing each stage from creation to closure. Leverage available analytics to assess pipeline size, composition, and health, ensuring a clear understanding of required actions
 </li>
 <li>
 Execute marketing-led campaigns within the assigned customers, leveraging available assets and resources to drive engagement and pipeline growth.
 </li>
 <li>
 If required, develop targeted campaigns based on the specific needs of the assigned customers.
 </li>
 <li>
 Proactively develop relationships with assigned new customers focusing on identifying and engaging high-potential opportunities.
 </li>
 <li>
 Evaluate customer requirements, identifying the best potential solution fit and proposed ROI to determine the most appropriate go-to-market channel.
 </li>
 <li>
 Explore customer needs beyond technical requirements by identifying financial constraints and opportunities for new business models. Position financing options early to strengthen our value proposition and drive engagement.
 </li>
 <li>
 Analyze the customer&rsquo;s financial status, perform an opportunity risk assessment, and agree with the Sales Manager on the necessary sales investment based on potential revenue.
 
 
 </li>
 </ul>
 
 Opportunity Management
 
 
 
 <ul>
 <li>
 Drive opportunities forward by engaging with decision-makers (incl. C-level) and key stakeholder groups and providing business insights to demonstrate the need for change. Apply stakeholder strategies to manage cross-functional dynamics, addressing diverse priorities, mitigating roadblocks, and ensuring alignment on goals.
 </li>
 <li>
 Define the necessary team, including Sales Specialists and Technical Sales roles, to provide expertise and support in advancing the deal.
 </li>
 <li>
 Translate value statements into opportunity specific value propositions, addressing current and emerging customer needs and demonstrating measurable impact on customers&rsquo; business performance. Effectively communicate these propositions through direct communications, digital platforms, and in-person presentations.
 </li>
 <li>
 Identify and apply the appropriate pricing model, including any agreed-upon discounts or terms, to ensure competitiveness and alignment with the opportunity. Seek additional pricing support or special terms, as necessary, to secure the opportunity and meet strategic goals.
 </li>
 <li>
 Proactively incorporate financial services and new business models into the deal strategy, highlighting their implications. Leverage these solutions to drive mid and long-term account objectives, strengthen deal viability, and enhance operational efficiency and value.
 </li>
 <li>
 Build a broad influential network and community of advocates inside the account to drive upsell/cross-sell opportunities.
 </li>
 <li>
 Continuously monitor and evaluate risks associated with active sales opportunities, including changes in customer needs, market conditions, and competitive activity. Ensure ongoing alignment and readiness to address any issues that could impact the success of the opportunity
 </li>
 <li>
 Manage negotiations and deal closings effectively.
 
 
 </li>
 </ul>
 
 Team Orchestration
 
 
 
 <ul>
 <li>
 Orchestrate internal teams and sales resources to align expertise and efforts dynamically, focusing on strategic priorities to ensure consistent delivery of value to customers and effective account engagement.
 
 
 </li>
 </ul>
 
 Sales Administration, Analytics and Reporting
 
 
 
 <ul>
 <li>
 Accountable for providing accurate forecasts and planning information.
 </li>
 <li>
 Maintain accurate and complete customer records, activities, and pipeline reports within Salesforce and other CRM tools.
 </li>
 <li>
 Participate in Win/Loss reviews to identify lessons learned and adopt recommendations.
 </li>
 <li>
 Compile relevant insights from reports for Sales Management and Sales Meetings.
 </li>
 <li>
 Publish success stories on value realized by key customers.
 </li>
 <li>
 Keeps sales skills and industry know-how up to date
 
 
 </li>
 </ul>
 
 
 Your success is grounded in
 
 
 
 
 
 You should already have significant operational experience in leading a Sales function or similar role with:
 
 
 
 <ul>
 <li>
 Bachelor/master&rsquo;s degree in electrical/automation/electronic/computer science/mechatronics engineering, or technical high school Diploma
 </li>
 <li>
 Strong customer focus
 </li>
 <li>
 Strong orientation to reach the targets, initiative, autonomy, and propensity to work in a team
 </li>
 <li>
 Strong technical experience of Automation solutions and sales within the automation market
 </li>
 <li>
 Knowledge of the main market dynamics and rules in Oil &amp; Gas and Petrochemicals industry
 </li>
 <li>
 Local Qatar market experience in the major industries (e.g. Oil and Gas, Water and Wastewater, Infrastructure, etc.) is preferred
 </li>
 <li>
 Passionate and curious in discovering always new opportunities
 </li>
 <li>
 Continuous learning new technologies
 </li>
 <li>
 Proven track record and fundamental know-how in Digitalization, e.g., IoT and AI
 </li>
 <li>
 Good knowledge and/or work experience with Digitalization, DCS, PLC, HMI/SCADA, drives, industrial networking and related software and engineering tools
 </li>
 <li>
 Think about everything from the customer perspective
 </li>
 <li>
 Effective collaboration in networks across businesses and functions
 </li>
 <li>
 Always strive to develop technology and ethical guardrails in parallel
 </li>
 <li>
 Be a role model for openness and inclusiveness as a non-negotiable cultural element
 
 
 </li>
 </ul>
 
 
 You&rsquo;ll benefit from
 
 
 
 
 <ul>
 <li>
 2 to 3 days of mobile working per week as a global standard.
 </li>
 <li>
 Diverse and inclusive culture.
 </li>
 <li>
 An environment where everyone can bring their whole self and feel a sense of belonging.
 </li>
 <li>
 the foundation to develop personally and professionally.
 </li>
 <li>
 Extraordinary variety of learning &amp; development opportunities
 
 
 </li>
 </ul>
 
 Transform the everyday with us!
 
 
 
 
 We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
 
 
 
 
 We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That&rsquo;s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual adding to our ability to offer more flexibility on how you handle your time.
 
 
 
 
 Please note: Only complete applications can be considered in the selection process.
 
</div>

Vertical Sales Account Manager – Doha, Qatar

Auxo Talent

<div>
 
 The Senior Business Development Manager &ndash;
 
 Commercial Cards
 
 will be responsible for driving growth in commercial card and B2B payment solutions. This includes developing a strong sales pipeline, engaging financial institution partners, leading product pitches, and supporting end-to-end onboarding and activation of corporate customers. The role requires deep industry expertise, strong stakeholder management, and a proven ability to convert opportunities into revenue.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Business Development &amp; Sales Execution
 
 
 <ul>
 <li>
 Build, manage, and convert a healthy pipeline of Large Market and B2B opportunities.
 </li>
 <li>
 Meet and exceed KPIs related to pipeline value, conversion rate, time-to-revenue, and Y1/Y2 revenue.
 </li>
 <li>
 Lead customer sales discussions and deliver compelling product presentations.
 </li>
 <li>
 Identify and prioritize prospects; maintain all opportunities in the CRM system.
 </li>
 <li>
 Conduct direct-to-corporate (D2C) outreach when strategically beneficial.
 </li>
 </ul>
 
 
 
 
 
 Financial Institution Partner Enablement
 
 
 <ul>
 <li>
 Create, drive, and win opportunities through financial institution (FI) partners for both card and invoice-led flows.
 </li>
 <li>
 Train and support FI sales teams to enhance their commercial card product knowledge and selling capabilities.
 </li>
 <li>
 Identify key stakeholders within FI partners and align opportunities with strategic objectives.
 </li>
 </ul>
 
 
 
 
 
 Customer Onboarding &amp; Activation
 
 
 <ul>
 <li>
 Support operational onboarding of new corporate clients in collaboration with internal program and product teams.
 </li>
 <li>
 Monitor activation and early usage; identify challenges and coordinate resolutions with relevant product teams.
 </li>
 <li>
 Maintain ongoing engagement with newly onboarded clients to ensure continued adoption and usage.
 </li>
 </ul>
 
 
 
 
 
 Strategic Engagement &amp; Reporting
 
 
 <ul>
 <li>
 Analyze performance results and propose improvements across sales processes and partner engagement.
 </li>
 <li>
 Prepare dashboards and provide regular KPI updates to management.
 </li>
 <li>
 Participate in progress reviews, steering committees, and status reporting meetings.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 10&ndash;12 years of proven sales and business development experience in
 
 commercial or corporate cards
 
 (mandatory).
 </li>
 <li>
 Strong understanding of the commercial cards ecosystem, B2B payment flows, and corporate procurement cycles.
 </li>
 <li>
 Demonstrated success in lead generation, pipeline management, and deal conversion.
 </li>
 <li>
 Excellent communication skills in English; Arabic is an advantage.
 </li>
 <li>
 Strong interpersonal skills with the ability to influence and manage multiple stakeholders.
 </li>
 <li>
 Highly motivated, proactive, and results-driven, with strong execution capabilities.
 </li>
 <li>
 Team-oriented with the ability to collaborate effectively across functions.
 </li>
 <li>
 Experience managing stakeholders and coordinating multi-partner projects.
 </li>
 </ul>
 
 
</div>

Business Development Manager

C2HR LLP

The Paint Protection Film (PPF) Shop Manager oversees all operational, technical, and administrative functions of the PPF department. This role ensures consistent, high-quality installations, efficient shop workflow, and exceptional customer experience. The Manager leads a team of technicians, upholds company standards, and drives the growth and performance of the PPF division.Primary ResponsibilitiesOperational Leadership&#9679; Oversee daily shop operations to maintain efficient workflow, quality control, and timely project completion.&#9679; Consistently meet or exceed quarterly PPF sales targets through strong product knowledge, customer engagement, and proactive pipeline management.&#9679; Develop and enforce SOPs to ensure consistency and operational excellence.&#9679; Manage scheduling, job assignments, and project prioritization to maximize productivity.&#9679; Ensure compliance with safety protocols, industry standards, and manufacturer guidelines.Team Management&#9679; Recruit, train, and supervise PPF technicians and support staff.&#9679; Provide ongoing coaching, performance reviews, and development opportunities.&#9679; Foster a positive, accountable, and results-driven team culture aligned with company values and objectives.Customer &amp; Stakeholder Relations&#9679; Serve as the primary point of contact for PPF customers, ensuring transparent communication, accurate job estimates, and high levels of satisfaction.&#9679; Collaborate with the sales and service departments to coordinate project handoffs and ensure a seamless customer experience.&#9679; Address and resolve customer concerns or complaints with professionalism and a commitment to service recovery.Quality &amp; Performance Management&#9679; Uphold quality standards for all installations, ensuring adherence to manufacturer specifications and company benchmarks.&#9679; Monitor key performance indicators (KPIs), such as turnaround times, rework rates, and customer satisfaction scores.&#9679; Identify and implement process improvements to enhance quality, reduce waste, and increase profitability.Inventory &amp; Financial Oversight&#9679; Manage inventory of PPF materials, supplies, and tools to support efficient operations.&#9679; Coordinate with vendors and suppliers to maintain high-quality material sourcing at competitive pricing.&#9679; Support budgeting, cost control, and forecasting efforts within the department.QualificationsEducation &amp; Experience&#9679; 3&ndash;5 years of experience in PPF installation or related automotive aftermarket work.&#9679; 2+ years of experience in a supervisory or management role within a technical or operations environment.&#9679; PPF application (XPEL, 3M, STEK, SunTek, etc.) strongly preferred.Knowledge, Skills, &amp; Abilities&#9679; Comprehensive understanding of PPF processes, materials, and installation techniques.&#9679; Demonstrated ability to lead and motivate a technical team in a fast-paced, quality-driven environment.&#9679; Strong organizational, analytical, and problem-solving skills.&#9679; Excellent communication and customer-service abilities.&#9679; Proficiency in shop management systems, scheduling software, and Google Workspace.Physical Requirements&#9679; Ability to stand or be on feet for extended periods&#9679; Comfortable working in a hands-on shop environment.PAY:&#9679; QAR 4000&#9679; ARABIC PREFFEREDJob Type: Full-time

Paint Protection Film (PPF) Shop Manager - CAR DETAILING WORKSHOP

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