customer executive

PepsiCo

<div>
 
 Overview
 
 
 
 CE handles multiple national and regional accounts across business territory. He is the market representative of PepsiCo, responsible for planning, deploying and executing joint business plans with Key Accounts.
 
 
 Our business partner in modern trade include large national retail chains such as Big Bazar, Reliance, Metro, D-Mart, Spencer&rsquo;s, and other regional chain etc. Other national accounts such as Pizza Hut, PVR, KFC, Burger King, other regional accounts etc. are part of the on premise business.
 
 
 
 Responsibilities
 
 
 
 Business Development
 
 
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 Work closely with key accounts to set clear expectations to ensure continuous orders, expansion of business and marketing plan execution
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 Develop wiring plan for each key account through continuous networking with
 
 
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 </ul>
 their FPRs to ensure smooth business operations
 
 
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 Adherence to the terms of trade with each account and ensuring in-store execution as per the trade norms
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 Identify opportunities like festivals, local events, etc. to boost business &amp; plan
 
 
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 </ul>
 Channel Management
 
 
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 Identify potential accounts and on-board them to ensure expansion of business
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 Providing channel marketing insights to National FPRs in PepsiCo for proper implementation of plan, address challenges &amp; identify sources of growth
 
 
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 </ul>
 Execution
 
 
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 Manage stock levels to ensure continuous availability and regular rotation
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 Ensure maximum in-store visibility through negotiation
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 Work with Marketing Development Team to create chain wise strategy and execute end to end
 
 
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 </ul>
 Team Management
 
 
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 Hiring and Retaining self-motivated merchandizers &amp; PSRs to handle Key Accounts to ensure In-store execution and support
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 Training merchandizers and PSRs to handle accounts independently
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Any under graduate
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 Post Graduation (Tier 2/3 College)
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 Preferable MBA
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 </ul>
</div>

Customer Executive

ACG World

<div>
 
 
 Job Purpose
 
 
 
 We are looking for Customer Service Executive at Kandivali, Mumbai office for 6-8 months.
 
 
 
 
 
 
 About the Role
 
 
 
 Role- Customer Service Executive
 
 
 Education- Any Graduate
 
 
 Gender preference- Any
 
 
 Must have good Communication skills
 
 
 Must have worked in manufacturing companies work culture
 
 
 Experience from MNC is most preferred
 
 
 CTC- Can be discussed during interview process
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Maintain existing business, build rapport with customers and collaborate with Sales Manager to deliver customer requirements.
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 Monitor end to end supply chain of products to ensure customer satisfaction.
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 </ul>
 
 
 
 
 
 Core Functional
 
 
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 Error free Order booking within 1-2 days from the date of clear PO.
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 Follow up with customers for collection of payments to maintain DSO &amp; submit daily update Sales head (exports).
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 To keep track of dispatch date for commercial orders and sample orders and proactively follow up with logistics/dispatch team to ensure that the orders are dispatched on time. If there are any deviations, then proactively inform to sales manager/customer and take corrective actions to resolve.
 </li>
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 Control and Manages key business metrics like DOH and DSO as per budget.
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 Monitor despatches / Sales Hold at respective locations.
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 Communicate to internal &amp; external customers on the updates on timely basis.
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 Log customer complaints and ensure closure of complaints / queries as per agreed timelines.
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 Ensure updation of SAP database including Customer Master, Product Master for error free transactions.
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 </ul>
 
 
 
 
 
 Internal Process
 
 
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 Provide information to Sales Managers regarding sales quantity, values, ASPs for preparing monthly MIS report.
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 Ensure timely invoicing for shipments from ACG to customer.
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 </ul>
 
 
 
 
 
 Key Result Areas
 
 
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 Achieve budgeted Volume &amp; Values for region.
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 Achieve budgeted DSO &amp; DOH.
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 On time despatch of orders.
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 Timely closure of customer complaints.
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 Manage efficiently inventory in order to ensure that there is no old stock and supply product with quick lead times.
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 </ul>
 
 
</div>

Customer Service Executive_ACG Pharmapack  (Pharma packaging industry (Films and foils))

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved &amp; work proactively to maintain the same. Desired Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. �Maintain awareness of latest technologies in the domain
</div>

Customer Service Executive - Cloud & Security Customer Service Operations

Adani Realty

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group:
 
 Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large-scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG-rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Realty:
 
 Adani Realty is the real estate arm of one of India&rsquo;s leading infrastructure and development entities &ndash; Adani Group.With resolute commitment to &lsquo;Nation Building&rsquo; and &lsquo;Growth with Goodness&rsquo;,we are developing real estate projects in the most promising destinations,integrating design aesthetics with cutting-edge construction technology.
 
 
 
 Job Purpose:
 
 The Executive - Presales is responsible for the day-to-day execution of presales activities, including lead handling, customer engagement, and managing walk-ins (virtual and in-person). The role focuses on executing predefined strategies to ensure high-quality lead conversion and seamless coordination with the sales team.
 
 
 
 Responsibilities
 
 
 
 
 Executive - Presales
 
 
 
 
 Lead Handling &amp; Follow-Up
 
 
 
 Execute daily inbound and outbound calls to manage potential leads efficiently.
 
 
 Follow up on inquiries, ensuring timely responses and lead nurturing.
 
 
 Maintain accurate records of customer interactions in the CRM system.
 
 
 
 Walk-In Management &amp; Support
 
 
 
 Coordinate and schedule virtual and in-person walk-ins, ensuring smooth execution.
 
 
 Engage with walk-in customers, providing necessary information and addressing queries.
 
 
 Support sales teams by ensuring well-qualified leads are passed on for closure.
 
 
 
 Customer Interaction &amp; Engagement
 
 
 
 Provide detailed information about projects, pricing, and offers to potential customers.
 
 
 Address customer concerns and escalate issues to the Lead - Presales when necessary.
 
 
 Ensure consistent and professional communication to enhance customer experience.
 
 
 
 Technology &amp; CRM Execution
 
 
 
 Update and maintain lead status in CRM tools daily.
 
 
 Ensure data accuracy and proper tracking of leads for reporting purposes.
 
 
 Utilize digital engagement tools to enhance customer interactions.
 
 
 
 Reporting &amp; Coordination
 
 
 
 Generate daily and weekly reports on lead status, walk-ins, and conversion rates.
 
 
 Share insights on customer responses and common queries to improve engagement strategies.
 
 
 Coordinate with sales and marketing teams to ensure seamless lead transitions.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Sales Team
 
 
 CRM Team
 
 
 Marketing Team
 
 
 
 Key Stakeholders - External
 
 
 
 Customers
 
 
 
 Qualifications
 
 
 
 
 Educational Qualification:
 
 
 
 Graduate degree in a relevant field, such as Business Administration or Marketing.
 
 
 
 Work Experience (Range Of Years)
 
 
 
 2-4 Years
 
 
 
 Preferred Industry
 
 
 
 Experience in presales, lead management, or customer service, preferably in real estate. Strong communication and interpersonal skills with good voice modulation.
</div>

Assistant Manager - Sales & Marketing

Nykaa

<div>
 
 
 Job Overview:
 
 
 
 
 
 
 We are looking for a Retention Marketing Executive to join our dynamic team at Nykaa. The role involves driving customer engagement, retention, and loyalty through effective marketing strategies. The ideal candidate will have hands-on experience with marketing automation tools such as CleverTap, MoEngage, or WebEngage, and a strong understanding of customer lifecycle management.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Retention Strategy Development:
 
 
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 Design and execute customer retention campaigns to improve repeat purchases, customer lifetime value (CLTV), and overall engagement.
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 Segment customers based on behavior, preferences, and lifecycle stage to deliver personalized communication.
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 Campaign Management:
 
 
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 Develop and implement multi-channel retention campaigns using tools like Clevertap, MoEngage, and WebEngage.
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 Optimize campaigns across email, SMS, push notifications, and in-app messaging.
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 A/B test campaigns to determine what drives the best engagement and retention.
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 Data Analysis &amp; Reporting:
 
 
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 Monitor campaign performance and derive actionable insights using analytics tools.
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 Create regular reports on retention metrics, including churn rates, repeat purchases, and engagement levels.
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 Collaboration:
 
 
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 Work closely with product, content, and marketing teams to align retention efforts with overall business goals.
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 Partner with the design team to create engaging creatives and messaging.
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 </ul>
 
 
 
 
 
 Tool Expertise:
 
 
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 Use platforms like Clevertap, MoEngage, and WebEngage to set up workflows, track customer journeys, and manage campaigns.
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 Stay updated with the latest features of these platforms and implement best practices.
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 </ul>
 
 
 
 
 
 Customer Insights:
 
 
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 Gather and interpret customer feedback to improve retention strategies.
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 Identify patterns and trends in customer behavior to predict churn and take proactive measures.
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 Knowledge and Skill / Qualification Requirements:
 
 
 
 
 
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 1&ndash;3 years of experience in retention marketing or customer lifecycle management.
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 Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory.
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 Strong analytical skills and a data-driven mindset.
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 Familiarity with segmentation, A/B testing, and campaign optimization.
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 Excellent communication skills with a focus on creating customer-centric strategies.
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</div>

Retention Marketing - Senior Executive - CRM

Purplle.com

<div>
 
 Executive &ndash; Consumer Insights &ndash; JD
 
 
 
 As an Executive &ndash; Consumer Insights, you will play a critical role in driving consumer
 
 
 understanding through structured research, engagement, and analysis. Working closely
 
 
 with cross-functional teams including Research, Marketing, Product, and Customer
 
 
 Experience, you will translate consumer conversations and data into actionable insights
 
 
 that inform business decisions. This role requires strong analytical thinking, stakeholder
 
 
 coordination, and the ability to manage end-to-end consumer insight processes.
 
 
 
 Responsibilities
 
 
 
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 Consumer Insight Strategy &amp; Execution:
 
 
 </li>
 </ul>
 Collaborate with the Consumer Research and Business teams to design, execute,
 
 
 and manage consumer insight initiatives aligned with business objectives.
 
 
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 Consumer Engagement &amp; Research Management:
 
 
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 Oversee qualitative and quantitative consumer interactions including interviews,
 
 
 feedback calls, panels, surveys, and product testing programs.
 
 
 <ul>
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 Consumer Feedback Collection:
 
 
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 Conduct structured and regular consumer interactions, including daily calls, to
 
 
 gather feedback and assess satisfaction levels in alignment with defined research
 
 
 objectives.
 
 
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 Data Collection &amp; Analysis:
 
 
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 Analyze consumer feedback, satisfaction metrics, usage patterns, and sentiment
 
 
 to identify trends, gaps, and opportunities.
 
 
 <ul>
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 Insight Reporting:
 
 
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 Prepare clear, concise reports and presentations translating consumer data into
 
 
 meaningful insights and recommendations for stakeholders.
 
 
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 Process &amp; Panel Management:
 
 
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 Establish, optimize, and maintain efficient processes for consumer databases,
 
 
 panels, research workflows, and follow-ups.
 
 
 <ul>
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 Cross-functional Collaboration:
 
 
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 </ul>
 Work closely with Marketing, Product Development, Customer Service, and Sales
 
 
 teams to ensure insights are effectively leveraged.
 
 
 <ul>
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 Product &amp; Market Understanding:
 
 
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 </ul>
 Develop deep knowledge of products, categories, and consumer behavior to
 
 
 contextualize findings and guide strategic decisions.
 
 
 <ul>
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 Quality &amp; Compliance:
 
 
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 Ensure accuracy, consistency, and ethical standards in consumer data collection,
 
 
 documentation, and reporting.
 
 
 
 Requirements
 
 
 
 <ul>
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 A bachelor&rsquo;s degree in Marketing, Business Administration, Psychology,
 
 
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 </ul>
 Economics, or a related field.
 
 
 <ul>
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 Strong analytical and problem-solving skills with the ability to interpret qualitative
 
 
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 </ul>
 and quantitative data.
 
 
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 Excellent verbal and written communication skills.
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 Excellent interpersonal and oral communication skills.
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 Proficiency in MS Office and hands on experience with AI tools; familiarity with
 
 
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 research tools and data visualization.
 
 
 
 About Company
 
 
 
 Founded in 2011, Purplle has emerged as one of India&rsquo;s premier omnichannel beauty destinations, redefining the way millions shop for beauty. With 1,000+ brands, 60,000+ products, and over 7 million monthly active users, Purplle has built a powerhouse platform that seamlessly blends online and offline experiences.
 
 
 Expanding its footprint in 2022, Purplle introduced 6,000+ offline touchpoints and launched 100+ stores, strengthening its presence beyond digital. Beyond hosting third-party brands, Purplle has successfully scaled its own D2C powerhouses&mdash;FACES CANADA, Good Vibes, Carmesi, Purplle, and NY Bae&mdash;offering trend-driven, high-quality beauty essentials.
 
 
 What sets Purplle apart is its technology driven hyper-personalized shopping experience. By curating detailed user personas, enabling virtual makeup trials, and delivering tailored product recommendations based on personality, search intent, and purchase behavior, Purplle ensures a unique, customer-first approach.
 
 
 In 2022, Purplle achieved unicorn status, becoming India&rsquo;s 102nd unicorn, backed by an esteemed group of investors including ADIA, Kedaara, Premji Invest, Sequoia Capital India, JSW Ventures, Goldman Sachs, Verlinvest, Blume Ventures, and Paramark Ventures.
 
 
 With a 3,000+ strong team and an unstoppable vision, Purplle is set to lead the charge in India&rsquo;s booming beauty landscape, revolutionizing the way the nation experiences beauty.
</div>

Executive – Consumer Insights

mCaffeine

<div>
 
 
 About the job
 
 
 
 
 
 
 
 About us/Company overview:
 
 
 
 
 mCaffeine
 
 is India&rsquo;s 1st caffeinated personal care brand with an exciting range of caffeinated products for young and aspiring millennials. We believe in confidence over all skin and body biases. Redefining ageold notions of beauty associated with colour, we never sell insecurities. We have vowed not to make fairness products. At mCaffeine, beauty has no colour or gender, it's about
 
 you
 
 . You are a revolution, a culture, a routine, a high, and essentially now, a
 
 lifestyle
 
 . You are
 
 Bold, Young, and Confident
 
 .
 
 
 
 
 
 
 Come, join the pack!
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 The Central Order Processing Executive for a personal care company is responsible for managing and coordinating the order processing operations, ensuring the accurate and efficient handling of orders processing.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Review and verify incoming orders, ensuring accuracy and completeness.
 </li>
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 Accurately input order details into the order processing system/ excel.
 </li>
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 Monitor and track the status of orders, from the point of entry to final delivery.
 </li>
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 Collaborate with cross-functional teams, including sales, marketing, and production, to optimize order processing and delivery processes.
 </li>
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 Ensure a high level of responsiveness to mails/ calls.
 </li>
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 Address and resolve any quality-related concerns or deviations.
 </li>
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 Maintain accurate records of orders, invoices, and related documents.
 </li>
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 Generate reports on order processing performance and share insights with management.
 </li>
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 Identify opportunities for process optimization and implement best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 Previous experience in order processing, customer service, or a similar role is advantageous.
 </li>
 <li>
 Proficiency in Excel / Microsoft Office applications.
 </li>
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 Knowledge of inventory management systems and order tracking tools.
 </li>
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 Strong attention to detail, excellent organizational skills, and the ability to work under pressure.
 </li>
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 Effective communication.
 </li>
 </ul>
 
 
</div>

Senior Operations Executive

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