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customer experience business analyst

Keeta

<div>
 
 
 We're Hiring: Customer Experience Business Analyst!
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 
 
 
 
 
 Are you passionate about
 
 data-driven decision-making
 
 and solving complex customer challenges? Do you thrive in a
 
 fast-paced, multicultural environment
 
 where analytics drive innovation? If yes, then this role is for you!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 ✅ Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
 
 
 ✅ Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
 
 
 ✅ Design &amp; Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
 
 
 ✅ In-Depth Analysis &amp; Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 Global Impact
 
 &ndash; Work in a dynamic, multicultural environment
 
 
 
 Tech &amp; Innovation
 
 &ndash; Be part of AI-driven and data-focused advancements
 
 
 
 Strategic Influence
 
 &ndash; Shape the future of customer experience with data-backed decisions
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 📌Bachelor&rsquo;s degree or above
 
 
 📌
 
 5+ years
 
 in data analytics, data science, or related fields
 
 
 📌Proficiency in
 
 SQL, Python, or other programming languages
 
 
 
 📌Experience with
 
 ETL processes, statistical analysis, and dashboard creation
 
 
 
 📌Strong
 
 communication &amp; collaboration skills
 
 to influence stakeholders
 
 
 📌Proficiency in
 
 Chinese (Mandarin) &amp; English
 
 for effective communication across teams
 
 
 
 
 
 🎯
 
 Bonus Points If You Have:
 
 
 
 ✔ Experience in the
 
 food &amp; service delivery industry
 
 
 
 ✔ Strong background in
 
 customer experience analytics
 
 
 
 
 
 
 📩 Ready to make an impact? Apply now or share with your network! #DataAnalytics #CustomerExperience #Hiring #BusinessAnalyst #DataScience #TechJobs #JoinUs
 
</div>

Customer Experience Business Analyst

Jasara Program Management Company

<div>
 JASARA PMC is looking for a skilled IT Business Analyst to join our team. In this position, you will act as a bridge between the IT department and business units, gathering requirements and translating them into effective IT solutions that align with organizational objectives. As the IT Business Analyst, you will play a crucial role in driving process improvements and ensuring that technology initiatives meet the needs of the business.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Collaborate with stakeholders to understand their business needs and gather detailed requirements for IT projects
 </li>
 <li>
 Analyze and document current business processes and workflows to identify areas for improvement
 </li>
 <li>
 Translate business requirements into functional specifications for IT teams
 </li>
 <li>
 Facilitate meetings, workshops, and presentations to gather information and foster stakeholder engagement
 </li>
 <li>
 Work with IT teams to design and implement technology solutions that enhance operational efficiency
 </li>
 <li>
 Conduct system testing and validation to ensure that delivered solutions meet business expectations
 </li>
 <li>
 Provide ongoing support and training to users on new systems and processes
 </li>
 <li>
 Monitor project progress and assist in change management efforts to ensure successful adoption of new technologies
 </li>
 <li>
 Stay informed about industry trends and best practices in business analysis and technology
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Information Technology, or a related field
 </li>
 <li>
 Experience as a Business Analyst in an IT environment
 </li>
 <li>
 Strong understanding of business processes, requirements gathering, and analysis methodologies
 </li>
 <li>
 Proficiency in business analysis tools and techniques, including process modeling and documentation
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Experience with project management methodologies is a plus
 </li>
 <li>
 Familiarity with IT systems and software development processes
 </li>
 <li>
 Relevant certifications (e.g., CBAP) are advantageous
 </li>
 </ul>
</div>

IT Business Analyst

JASARA PMC

JASARA PMC is looking for a skilled IT Business Analyst to join our team. In this position, you will act as a bridge between the IT department and business units, gathering requirements and translating them into effective IT solutions that align with organizational objectives. As the IT Business Analyst, you will play a crucial role in driving process improvements and ensuring that technology initiatives meet the needs of the business.
 
Responsibilities:: 
<ul>
<li>Collaborate with stakeholders to understand their business needs and gather detailed requirements for IT projects.</li>
<li>Analyze and document current business processes and workflows to identify areas for improvement.</li>
<li>Translate business requirements into functional specifications for IT teams.</li>
<li>Facilitate meetings, workshops, and presentations to gather information and foster stakeholder engagement.</li>
<li>Work with IT teams to design and implement technology solutions that enhance operational efficiency.</li>
<li>Conduct system testing and validation to ensure that delivered solutions meet business expectations.</li>
<li>Provide ongoing support and training to users on new systems and processes.</li>
<li>Monitor project progress and assist in change management efforts to ensure successful adoption of new technologies.</li>
<li>Stay informed about industry trends and best practices in business analysis and technology.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor's degree in Business Administration, Information Technology, or a related field.</li>
<li>Experience as a Business Analyst in an IT environment.</li>
<li>Strong understanding of business processes, requirements gathering, and analysis methodologies.</li>
<li>Proficiency in business analysis tools and techniques, including process modeling and documentation.</li>
<li>Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Experience with project management methodologies is a plus.</li>
<li>Familiarity with IT systems and software development processes.</li>
<li>Relevant certifications (e.g., CBAP) are advantageous.</li>
</ul>

InnovationTeam

<div>Job Title: Senior Business Analyst 
Key Responsibilities<ul>
<li>Collaborate with stakeholders to gather and analyze business requirements.</li>
<li>Translate business needs into clear, structured system and functional specifications.</li>
<li>Prepare comprehensive requirements documentation (BRD, BRS, SRS), including use cases, user stories, data models, and process flows.</li>
<li>Facilitate effective communication between business and technical teams throughout the software development lifecycle.</li>
<li>Ensure requirements are accurately captured, validated, and traceable through development and testing.</li>
<li>Assist QA and development teams by clarifying requirements and resolving ambiguities during implementation.</li>
<li>Lead or participate in requirement review sessions and walkthroughs.</li></ul> 
Required Qualifications<ul>
<li>Bachelor&rsquo;s degree in Computer Science or a related field.</li>
<li>5+ years of experience as a Business Analyst or System Analyst.</li>
<li>Strong knowledge of business analysis methodologies including elicitation, stakeholder management, and documentation.</li>
<li>Proven experience gathering requirements and translating them into functional and technical specifications.</li>
<li>Experience designing solutions for mobile applicationsis a must.</li>
<li>Demonstrated ability to write BRD, BRS, and SRS documents with supporting artifacts (use cases, data models and ERDs, process flows, integration mappings).</li>
<li>Strong skills in process modeling (e.g., BPMN, flowcharts, state diagrams).</li>
<li>Proficiency with business analysis tools and platforms (e.g., Azure DevOps, Jira, Confluence, Microsoft Visio).</li>
<li>Good understanding of the SDLC and Agile/Scrum methodology.</li>
<li>Solid knowledge of SQL and relational databases.</li>
<li>Familiarity with BI tools such as Power BI or Tableau for data-driven insights.</li>
<li>Strong analytical and problem-solving skills with a focus on proposing effective solutions.</li>
<li>Excellent communication and collaboration skills across development, QA, and business teams.</li>
<li>Detail-oriented with the ability to meet tight deadlines in a fast-paced environment.</li>
<li>Fluent in Arabic and English.</li>
<li>Must be able to join immediately.</li></ul></div>

Senior Business Analyst

MASTER-WORKS

<div>Master-Works is seeking an experienced ERP / Solution Analyst to analyze business requirements and translate them into Oracle ERP solutions aligned with organizational processes and compliance standards. The role requires strong analytical and documentation capabilities, with the ability to bridge business needs and technical execution across enterprise-level environments.
Key Responsibilities:<ul><li>Gather, validate, and document business and technical requirements.</li></ul><ul><li>Conduct workflow analysis and recommend process improvements.</li></ul><ul><li>Support design validation, testing, and deployment.</li></ul><ul><li>Ensure all solutions comply with governance and security standards.</li></ul><ul><li>Prepare BRDs, FRDs, and related documentation.</li></ul>
Requirements
Qualifications &amp; Education:<ul><li>Bachelor&rsquo;s degree in computer science, Management Information Systems (MIS), or Business Administration.</li><li>Professional certification in Business Analysis or ERP systems is a plus.</li><li>Preferred Certifications: CBAP, PMI-PBA.</li></ul>
Required Skills &amp; Experience:<ul><li>5+ years of experience as an ERP / Solution Analyst.</li><li>Excellent analytical and documentation skills.</li><li>Experience in enterprise or large-scale transformation projects.</li></ul></div>

Solution Analyst

Ninja 🥷🏽 نينجا

<div>
 
 As a Business Analyst at Ninja, you will be ideal for an early-career professional passionate about using data to solve real-world business challenges. You will work closely with various departments to analyze data, generate insights, and support data-driven decision-making, with a particular focus on improving our operational and supply chain efficiencies. The successful candidate will leverage their programming skills in SQL and Python to build robust analytical solutions.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct deep-dive analyses on operational, sales, and supply chain data to identify key trends, performance drivers, and areas for improvement
 </li>
 <li>
 Translate complex datasets into meaningful patterns and actionable insights regarding inventory management, logistics, and sales forecasting
 </li>
 <li>
 Evaluate business processes and perform gap analysis to recommend data-driven solutions and process enhancements
 </li>
 <li>
 Utilize SQL and Python to efficiently extract, cleanse, and manipulate large, complex datasets from various sources for analytical purposes
 </li>
 <li>
 Design, build, and maintain interactive dashboards and reports using tools like Tableau or Power BI to track critical KPIs
 </li>
 <li>
 Assist in the development and validation of analytical models for demand forecasting, stock optimization, and other business needs
 </li>
 <li>
 Partner with stakeholders across Operations, Merchandising, and Finance to gather business requirements and define project objectives
 </li>
 <li>
 Clearly communicate analytical findings and strategic recommendations to both technical and non-technical audiences through compelling presentations and reports
 </li>
 <li>
 Act as a bridge between business teams and the data team to ensure analytical projects are aligned with strategic company goals
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-2 years of professional experience in a Business Analyst, Data Analyst, or a similar analytical role
 </li>
 <li>
 Strong proficiency in SQL for complex data querying and manipulation
 </li>
 <li>
 Proficiency in Python and its data analysis libraries (e.g., Pandas, NumPy)
 </li>
 <li>
 Experience with data visualization tools like Tableau or Power BI
 </li>
 <li>
 Advanced skills in Microsoft Excel
 </li>
 <li>
 Machine Learning: Hands-on experience or a strong theoretical understanding of machine learning models and concepts will be considered a significant advantage
 </li>
 <li>
 Domain Knowledge: A working knowledge of Operations and Supply Chain principles and metrics would be a plus
 </li>
 <li>
 Industry Experience: Previous experience in the retail, e-commerce, or logistics industry is highly desirable
 </li>
 </ul>
</div>

Business Analyst

Excel Career Solutions

Business Analyst, Commercial ExcellencePosition Objective:The Business Analyst is the data and intelligence engine of the commercial team. This role is responsible fortransforming raw market data into actionable strategic insights that will guide all commercial decisions, fromforecasting and territory design to performance management. This individual will be the master of our data, ensuringevery decision is based on evidence, not assumptions.Key Responsibilities:<ul><li>Market Data Analysis: Serve as the primary owner and expert on our IQVIA data package. Conduct deep-dive</li></ul>analyses to identify market trends, competitive threats, and growth opportunities for our portfolio.<ul><li>Forecasting &amp; Modeling: Take the lead in developing and validating Keuro Life&rsquo;s &quot;Optimum Forecast&quot; model.</li></ul>Build robust, data-driven sales forecasts for our launch products and future pipeline assets.<ul><li>Territory Mapping &amp; Account Targeting: Utilize IQVIA and other data sources to develop a weighted map of</li></ul>sales potential across the Kingdom. Design and propose balanced, high-opportunity territories for the KeyAccount Manager (KAM) team.<ul><li>Performance Tracking: Develop and manage the commercial performance dashboards. Track Key Performance</li></ul>Indicators (KPIs) for the KAM team post-launch and provide regular, insightful reports to the GTM committee.<ul><li>Strategic Support: Act as a key strategic partner to the Associate Director, BD &amp; Sales, and the Product</li></ul>Manager, providing the analytical firepower to support brand planning, business reviews, and strategicdecision-making.Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business, Finance, Statistics, or a related field.</li></ul><ul><li>3-5 years of experience in a business analytics, sales analytics, or commercial excellence role within the</li></ul>pharmaceutical or healthcare industry in Saudi Arabia.<ul><li>Demonstrated, hands-on expertise with IQVIA data is mandatory.</li></ul><ul><li>Advanced proficiency in Microsoft Excel; experience with BI tools (e.g., Power BI, Tableau) are required.</li></ul>Key Attributes:<ul><li>Highly Analytical: A natural ability to see the story in the numbers and a passion for data.</li></ul><ul><li>Strategic Thinker: Can connect data points to the bigger business picture.</li></ul><ul><li>Detail-Oriented: Meticulous and committed to accuracy.</li></ul><ul><li>Proactive &amp; Independent: A self-starter who can manage complex parallel projects with minimal supervision.</li></ul>Job Type: Full-timePay: &#65020;18,000.00 - &#65020;20,000.00 per monthExperience:<ul><li>Business Analyst: 3 years (Required)</li></ul>

Explore 2025+ Customer experience business analyst in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

2025 customer experience business analyst jobs IN Riyadh Saudi Arabia

Customer Experience Business Analyst

IT Business Analyst

IT Business Analyst

Senior Business Analyst

Solution Analyst

Business Analyst

Business Analyst