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customer relationship officer Jobs in Pune

customer relationship officer

customer service executive - hybrid network services network operations & support Jobs in Pune

customer service executive - hybrid network services network operations & support

customer support specialist

customer experience consultant

<div>
 
 Entity:
 
 
 
 Finance
 
 
 
 Job Family Group:
 
 
 
 Business Support Group
 
 
 
 Job Description:
 
 
 
 
 Job Purpose :-
 
 
 
 At bp, we&rsquo;re reimagining energy for people and our planet. We have a daring ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that&rsquo;s what our new Finance Business &amp; Technology (FBT) centre in Pune, India is here to do &ndash; put digital at the heart of our business and accelerate the transformation of bp&rsquo;s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working.
 
 
 The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
 
 
 The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.
 
 
 Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries.
 
 
 
 Key Accountabilities ?
 
 
 
 
 
 Functional -
 
 
 
 
 <ul>
 <li>
 Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
 </li>
 <li>
 Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
 </li>
 <li>
 Provide customer service via the internet, phone, fax and email to support activities including:
 
 
 </li>
 </ul>
 Account set-up, allocation and delivery issues.
 
 
 Order processing and order fulfilment.
 
 
 Sales order tracking.
 
 
 Monitor supply outages and react accordingly for incoming and existing orders.
 
 
 Retail marketing programme information, policy and product fulfilment.
 
 
 Retail site experience complaints, fuel quality claims, site locator etc.
 
 
 Complaint resolution, identification and management of complaint root causes.
 
 
 <ul>
 <li>
 Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
 </li>
 <li>
 Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
 
 
 </li>
 </ul>
 
 Service Management &amp; Continuous Improvement ?
 
 
 
 <ul>
 <li>
 Handle and maintain customer expectations, referencing pre-established service level agreements where applicable.
 </li>
 <li>
 Make recommendations on existing knowledge base documents and identify knowledge gaps.
 </li>
 <li>
 Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
 </li>
 <li>
 Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
 </li>
 <li>
 Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.
 
 
 </li>
 </ul>
 
 Crucial Criteria &amp; Key competencies ?
 
 
 
 
 
 Education, Experience -
 
 
 
 
 Graduation or equivalent
 
 
 Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred.
 
 
 
 
 Skills -
 
 
 
 
 Must demonstrate a strong understanding of customers&rsquo; needs / behaviours.
 
 
 Excellent written/oral communication skills and ability to build effective working relationships.
 
 
 Strong time management and organisation skills.
 
 
 Highly motivated.
 
 
 Intermediate knowledge of MS Office application.
 
 
 Experience using SAP and/or Siebel is an advantage.
 
 
 
 
 Key competencies -
 
 
 
 
 Inbound Document Management - 2
 
 
 Sales Order Management - 2
 
 
 Sales &amp; Marketing Operations - 2
 
 
 Data Management &amp; Control - 2
 
 
 Customer Service Delivery Quality - 2
 
 
 Business &amp; 3rd Party Systems Knowledge - 1
 
 
 Influencing Ability &amp; Negotiation - 1
 
 
 Data Gathering &amp; Analysis - 2
 
 
 
 Value &amp; Behaviours
 
 
 ?
 
 
 
 <ul>
 <li>
 Be responsible for your success.
 </li>
 <li>
 Accountable for delivering innovative business outcomes.
 </li>
 <li>
 Seeks opportunities to improve and digitize process delivery.
 </li>
 <li>
 Adheres to safe and ethical work practices.
 </li>
 <li>
 Think big.
 </li>
 <li>
 Actively builds own knowledge, capabilities and skills for the future.
 </li>
 <li>
 Values partnership and collaborates to achieve results.
 </li>
 <li>
 Be curious.
 </li>
 <li>
 Willing to suggest new ways of working, processes and technologies.
 </li>
 <li>
 Ensures the delivery and improvement of digital solutions to benefit customers.
 </li>
 <li>
 Effortless customer experiences.
 </li>
 <li>
 Understands customer needs and delivers digital detailed self-service customer experiences.
 </li>
 <li>
 Digital first.
 </li>
 <li>
 Applies creative digital solutions to address problems.
 
 
 </li>
 </ul>
 
 
 Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better &ndash; and how you can play your part in our world-class team?
 
 
 
 
 
 
 Come, join our bp team!
 
 
 
 
 
 Travel Requirement
 
 
 
 No travel is expected with this role
 
 
 
 Relocation Assistance:
 
 
 
 This role is eligible for relocation within country
 
 
 
 Remote Type:
 
 
 
 This position is a hybrid of office/remote working
 
 
 
 Skills:
 
 
 
 Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Value Proposition, Digital Fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
 
 
 
 Legal Disclaimer:
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp&rsquo;s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
 
 
 If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
</div>

Customer Experience Consultant

Tata Communications Transformation Services (TCTS)

<div>
 
 
 Job Description:
 
 
 
 
 
 
 Responsible for designing software architecture and (or) delivery &amp; deployment of the solution, driving automation, and improving operational efficiencies. This is a tactical role which defines the direction of new solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results.
 
 
 
 
 
 We are seeking a dynamic and detail-oriented Pre-Sales Solution Consultant with deep expertise in telecom network products to support our sales and business development teams.
 
 
 The ideal candidate will play a pivotal role in solution design, RFP response management, and compliance matrix fulfillment, ensuring our offerings align with customer requirements and industry standards.
 
 
 
 
 
 
 Responsibilities Solutioning &amp; Technical Design:
 
 
 <ul>
 <li>
 Understand customer requirements and design tailored telecom network solutions (e.g., IP/MPLS, SD-WAN, Optical Transport, 5G, etc.).
 </li>
 <li>
 Collaborate with product and engineering teams to validate solution feasibility and scalability.
 </li>
 <li>
 Leads discussions with cross functional teams and stake holders to evaluate feasibility, technical specifications, cost-benefit analysis, etc. RFP/RFI
 </li>
 <li>
 Management: Lead the end-to-end response process for RFPs/RFIs, ensuring timely and high-quality submissions. Analyze tender documents and extract technical and commercial requirements.
 </li>
 <li>
 Coordinate with cross-functional teams to gather inputs and prepare winning proposals.
 </li>
 <li>
 Compliance Matrix Fulfillment: Own the compliance matrix and ensure all technical and functional requirements are addressed accurately.
 </li>
 <li>
 Map product capabilities to customer specifications and highlight differentiators.
 </li>
 <li>
 Identify gaps and propose workarounds or roadmap items.
 </li>
 </ul>
 
 
 
 
 
 Customer Engagement:
 
 
 <ul>
 <li>
 Participate in customer meetings, presentations, and technical workshops.
 </li>
 <li>
 Act as a trusted advisor to clients, articulating the value proposition of telecom solutions.
 </li>
 <li>
 Documentation &amp; Knowledge Management: Prepare solution documents, technical write-ups, and presentations.
 </li>
 <li>
 Maintain a repository of reusable assets for future RFPs and solutioning. Desired Skill sets Demonstrated experience and understanding in software solutions requirement analysis and software &amp; platform architecture, cloud environment, business concepts and processes.
 </li>
 </ul>
 
 
 
 
 
 Strong understanding of telecom technologies:
 
 
 <ul>
 <li>
 IP networking, transport networks, wireless access, OSS/BSS. Proven experience in handling large-scale RFPs and compliance matrices.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 <li>
 Proficiency in tools like MS Excel, PowerPoint, Visio, and proposal automation platforms.
 </li>
 <li>
 Industry domain knowledge of key technology and industry trends Experience in working with Agile methodology.
 </li>
 </ul>
 
 
</div>

Deputy General Manager - Presales

The Island Crew

<div>
 
 
 🚀
 
 We're Hiring: Travel Consultant | Sales &amp; Marketing Specialist
 
 🌍✈️
 
 
 Are you passionate about travel and eager to help others explore the world? Do you have a knack for sales and marketing? Join our dynamic team as a
 
 Travel Consultant
 
 and use your skills to create unforgettable experiences for our clients!
 
 
 
 
 
 
 About the Role:
 
 
 
 As a Travel Consultant, you'll play a crucial role in providing expert travel advice, crafting personalized itineraries, and helping clients book their perfect trips. With a strong focus on sales and marketing, you'll also help promote exciting travel packages and connect with potential travelers who are eager to explore new destinations in Southeast Asia, particularly Indonesia.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Consult with prospective travelers
 
 to understand their needs and preferences, offering tailored travel advice and recommendations.
 </li>
 <li>
 
 Create custom itineraries
 
 that cater to various interests, from leisure to business travel.
 </li>
 <li>
 
 Generate sales and upsell travel packages
 
 by highlighting the best value offers and exclusive deals to clients.
 </li>
 <li>
 
 Manage the booking process
 
 from start to finish, ensuring a seamless experience for clients.
 </li>
 <li>
 
 Promote travel packages
 
 through targeted marketing campaigns and strong client relationships.
 </li>
 <li>
 
 Provide post-trip support
 
 and ensure client satisfaction, addressing any concerns or inquiries.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 
 Passion for travel
 
 and a genuine desire to help clients create memorable experiences.
 </li>
 <li>
 
 Sales experience
 
 in a service-based industry (travel sales preferred).
 </li>
 <li>
 
 Marketing skills
 
 to help promote travel packages and drive client engagement.
 </li>
 <li>
 
 Excellent communication skills
 
 with the ability to build strong client relationships.
 </li>
 <li>
 
 Detail-oriented
 
 and able to manage multiple bookings and client requests simultaneously.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a
 
 young, dynamic team
 
 that thrives on creativity, collaboration, and innovation.
 </li>
 <li>
 
 Internship with a Pre-Placement Offer (PPO) opportunity
 
 for fresh graduates, giving you a chance to secure a full-time position before completing your internship.
 </li>
 <li>
 Gain
 
 hands-on experience
 
 in the travel industry, sales, and marketing while working with a supportive team.
 </li>
 <li>
 
 Competitive salary
 
 and performance-based incentives.
 </li>
 <li>
 Opportunities for
 
 career growth
 
 and development, with potential to advance within the company.
 </li>
 <li>
 
 Exclusive travel perks
 
 and benefits, including discounted rates on travel packages.
 </li>
 </ul>
 
 
 
 
 Stipend for internship INR 5k-10k
 
 
 Salary can be negotiated at the end of the term, depending on the performance of the candidate.
 
</div>

Travel Consultant

Calfus Inc.

<div>
 
 
 About the role:
 
 
 
 
 
 
 As an Oracle ERP (EBS/Fusion) consultant, you are required to help the client in maintaining, upgrading, and extending the applications as per business requirements. You will bring consultative skills, business knowledge, and application expertise to help clients achieve business results.
 
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 Assist in the implementation of Oracle Financials solutions to meet business needs, adhering to industry best practices.
 </li>
 <li>
 Support global cash management processes, including integration with banks using formats like BAI2 and SWIFT MT 940.
 </li>
 <li>
 Aid in the setting up of Advanced Collections, including dunning letters, collection strategies, customer scoring, and KPI tracking.
 </li>
 <li>
 Collaborate with development teams and consultants on Oracle ERP projects.
 </li>
 <li>
 Maintain project documentation such as solution designs and configuration guides.
 </li>
 <li>
 Support the preparation and delivery of status reports for stakeholders.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 On your first day, we'll expect you to have:
 
 
 
 
 
 
 <ul>
 <li>
 Good understanding of Oracle ERP, preferably Oracle Fusion.
 </li>
 <li>
 0 to 3 years&rsquo; Experience in financial modules such as Payables, Receivables, General Ledger, and Fixed Assets.
 </li>
 <li>
 Strong communication skills and ability to work collaboratively in a team.
 </li>
 <li>
 Interest in learning business process optimization and Oracle ERP integrations.
 </li>
 <li>
 Ability to work flexible hours for global collaboration.
 </li>
 <li>
 Certifications in Finance or ERP modules (desirable but not mandatory).
 </li>
 <li>
 Willingness to attend meetings during late evenings is essential.
 </li>
 <li>
 Mandatory CA Inter, CA &ndash; qualified with excellent communication skills.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 
 At Calfus, we value our employees and offer a strong benefits package. This includes medical, Group, and parental insurance, coupled with gratuity and provident fund. Further, we support employee wellness and provide birthday leave as a valued benefit.
 
 
 
 
 
 
 Calfus is an Equal Opportunity Employer.
 
 
 
 
 
 
 We believe diversity drives innovation. We&rsquo;re committed to creating an inclusive workplace where everyone&mdash;regardless of background, identity, or experience&mdash;has the opportunity to thrive. We welcome all applicants!
 
 
 
</div>

Associate Consultant

Tata Consultancy Services

<div>
 
 
 Greetings from TCS !!!
 
 
 
 
 
 
 
 Job Title
 
 : SAP Warehouse Management Consultant
 
 
 
 Location
 
 : Pune
 
 
 
 Experience Range
 
 : 8 to 12 yrs
 
 
 
 Education
 
 : Minimum 15 years of full time education (10th, 12th and Graduation)
 
 
 
 
 
 
 Job Description
 
 
 
 TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.
 
 
 
 
 
 
 What we are looking for
 
 
 
 Must Have :
 
 1.
 
 In-depth and Excellent business process understanding of Inbound and Outbound logistics with WM, SAP WM with putaway and removal strategies, warehouse structures,warehouse movements and transfers having hands on and work experience in E2E implementation/rollouts and support projects.
 
 
 
 
 
 2.
 
 Strong working knowledge of LE-WM and Integration with other modules such as SAP PP, MM and SD
 
 
 
 3.
 
 Strong working knowledge of SAP WM including all related master data and customizing.
 
 
 
 4.
 
 Strong problem solving and analytical skills
 
 
 
 5.
 
 Should have handled configuration requirement in SAP WM process mapping and prepare functional specification, requirement analysis.
 
</div>

SAP Warehouse Management Consultant

<div>
 
 1.Hiring For
 
 : Finance Transformation Business Consultant (Oracle (or) SAP)
 
 
 
 
 Total Exp : 5 to 12 Years
 
 
 
 
 Location : Mumbai, Pune, Bangalore, Chennai, Hyderabad, Delhi
 
 
 
 
 Skill : Hard core Finance technology implementation specialists in Oracle, SAP, Microsoft, or similar tools.
 
 
 Focus in one or two main finance modules (like AP, AR, GL, etc).
 
 
 
 
 
 <ul>
 <li>
 Overall experience of about 5+ years in Finance system transformation, including implementing ERPs and finance process consulting. Exposure to manufacturing clients a plus.
 </li>
 <li>
 Advise leading global manufacturing clients on ERP selection, implementation along with process assessment, creating road map to achieve finance efficiencies. Ex: SAP, Oracle, Workday, Netsuite etc.
 </li>
 <li>
 Execute breakthrough domain consulting engagements. Support in entire sales cycle &ndash; business development, proposal development, pre-sales etc
 </li>
 <li>
 Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers
 </li>
 <li>
 Contribute to thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent TCS
 </li>
 <li>
 Experience in Front Office Transformation (Oracle / SAP / Othe ERps) consulting including industry benchmarking, product evaluation, design business architecture, define strategy, and business case.
 </li>
 <li>
 At least 2 full lifecycle implementation experience in the platform. Experience with all finance modules (R2R, P2P, O2C) will be preferred.
 </li>
 <li>
 Exposure to working in various ERP solutions and integrating with other boundary systems such as onestream, hyperion etc.
 </li>
 <li>
 Experience in enabling guided selling process for channel partners and customers
 </li>
 <li>
 Guide technical teams in design and implementation
 </li>
 <li>
 Understand business process (L1-L4), to evaluate and suggest improvements to clients
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Define Front Office transformation roadmap and strategy, product evaluation and solution design for manufacturing clients
 </li>
 <li>
 Lead teams in consulting and implementation projects
 </li>
 <li>
 Identify opportunities through business connects with clients and relationships in TCS ecosystem
 </li>
 <li>
 Lead RFP responses and contribute
 </li>
 <li>
 Good / Excellent communication skills, analytical ability, initiative taking and innovative.
 </li>
 <li>
 Track emerging business models and trends for its applicability in manufacturing.
 </li>
 </ul>
</div>

Finance Transformation Advisory Business Consultant - Mumbai / Pune / Bangalore / Chennai / Hyderabad / Delhi

FirstCry.com (BrainBees Solutions Ltd.)

<div>
 
 Join , a leading name in the Retail Apparel and Fashion industry, as a Customer Relationship Officer. In this pivotal role, you will be at the forefront of enhancing customer satisfaction and loyalty by providing exceptional service and support. Your primary responsibilities will involve managing customer queries, resolving issues efficiently, and ensuring a seamless shopping experience for our valued clients. By leveraging excellent communication skills and a customer-centric approach, you will contribute to building strong relationships and fostering trust with our clientele. As part of a dynamic team, you will have the opportunity to work in a fast-paced environment, where your insights and problem-solving abilities will drive customer engagement and retention. If you are passionate about delivering outstanding customer service and thrive in a collaborative setting, this role offers a rewarding career path with growth opportunities within .
 
 
 Tasks
 
 <ul>
 
 <li>
 Respond to customer inquiries and provide product information in a friendly manner.
 </li>
 
 <li>
 Resolve customer complaints and escalate issues when necessary to ensure satisfaction.
 </li>
 
 <li>
 Maintain accurate records of customer interactions and transactions.
 </li>
 
 <li>
 Collaborate with the sales and product teams to stay updated on new arrivals and promotions.
 </li>
 
 <li>
 Gather customer feedback and share insights with management to improve service quality.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 Strong communication skills to effectively engage with customers and understand their needs.
 </li>
 
 <li>
 Experience in retail or fashion industry is a plus, but a passion for helping customers is a must.
 </li>
 
 <li>
 Ability to multitask and manage time efficiently in a fast-paced environment.
 </li>
 
 <li>
 Proficiency in using CRM software and basic computer applications.
 </li>
 
 <li>
 Problem-solving skills with a customer-first attitude to ensure satisfaction and loyalty.
 </li>
 
 </ul>
 
 Benefits
 
 
 Of
 
 
 
 Join as a Customer Relationship Officer to enhance customer experiences in the dynamic retail fashion industry. Elevate your career with us, where innovation meets customer delight.
 
</div>

Customer relationship officer

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