billing operations specialist Jobs in Pune

billing operations specialist

customer experience consultant Jobs in Pune

customer experience consultant

customer relationship officer Jobs in Pune

customer relationship officer

customer service executive - hybrid network services network operations & support Jobs in Pune

customer service executive - hybrid network services network operations & support

sales consultant

customer support specialist

Sakon

<div>
 
 
 Walk-in Drive &ndash; Associate / Senior Associate &ndash; Helpdesk
 
 
 
 📅
 
 Date:
 
 29th Sept 2025 &ndash; 1st Oct 2025
 
 
 ⏰
 
 Time:
 
 11:00 AM &ndash; 6:00 PM
 
 
 📍
 
 Venue:
 
 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021
 
 
 👤
 
 Contact Person:
 
 Anuradha Dhal
 
 
 
 
 
 
 Job Overview
 
 
 
 We are hiring for
 
 Associate / Senior Associate &ndash; Helpdesk
 
 to support our SaaS Mobility product. The role is based in
 
 Pune
 
 with
 
 24x7 rotational shifts (including nights &amp; weekends).
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide
 
 customer support
 
 via calls, chats, and emails.
 </li>
 <li>
 Manage tickets, track escalations, and ensure resolution within SLAs.
 </li>
 <li>
 Collaborate with cross-functional teams and telecom carriers for issue resolution.
 </li>
 <li>
 Deliver professional communication while assisting clients globally.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Excellent communication skills in
 
 English
 
 (written &amp; verbal).
 </li>
 <li>
 Strong problem-solving and troubleshooting abilities.
 </li>
 <li>
 Patience and customer-first mindset.
 </li>
 <li>
 Prior experience in helpdesk / technical support preferred.
 </li>
 <li>
 
 Multilingual candidates
 
 (Spanish, Portuguese, French, German, Polish) encouraged to apply.
 </li>
 <li>
 Willingness to work in
 
 rotational shifts (including nights &amp; weekends).
 
 </li>
 </ul>
 
 
 
 
 👉
 
 Join us to be part of a global support team and grow your career in mobility SaaS operations!
 
 
</div>

Customer Support Specialist

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved &amp; work proactively to maintain the same. Desired Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. �Maintain awareness of latest technologies in the domain
</div>

Engineer - Global Service Operations

Emerson

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 If you are a Supply Chain professional, Emerson has an exciting offer to you! The Tactical Purchasing Specialist will ensure the Material Availability at Isolation Valve (ISV) Plants by ensuring 95% Request Date Service Level (RDSL), Exception Management and 95% Purchase Requisition (PR) to Purchase Order (PO) within Turn Around Time (TAT) to support the Global ISV Supply Chain organization.
 
 
 
 In this Role, Your Responsibilities Will Be:
 
 
 
 <ul>
 <li>
 Extracts Open PO Report - Convert PR to PO
 </li>
 <li>
 Collaborates with suppliers for PO acknowledgement and confirmations
 </li>
 <li>
 Updates ERP with confirmation dates
 </li>
 <li>
 Communicates with the plant on specific queries related to PO
 </li>
 <li>
 Checks the supply/demand and decide items for release to replenish stock
 </li>
 <li>
 Implements exception messages in SAP, Oracle, plant ERP (Expedite, Defer, etc)
 </li>
 <li>
 Liaises with Suppliers for deliveries, maintain promise dates and order confirmations
 </li>
 <li>
 Collaborates with Global Stakeholders including Category Managers, Production &amp; Inventory Control Manager and Value Stream Managers for Material Availability.
 </li>
 <li>
 Leads Supplier Relationship Management process with internal and External supplier in collaboration with SPE (Supplier Performance Engineer) &amp; Category leaders to improve supplier RDSL.
 </li>
 <li>
 Collaborates with finance for Supplier On Time payment.
 </li>
 <li>
 Completes Material Master Set up and associated activities
 </li>
 <li>
 Requisition to PO Conversion for MRO Items
 </li>
 <li>
 Validate Supplier Lead Times based on the Lead times for delivery
 </li>
 <li>
 Coordinates Material Master Data Audits in the ERP
 </li>
 <li>
 Communicates with Plant/Site Buyers on the actions and resolutions
 </li>
 <li>
 Supports Team to prepare monthly/quarterly/annual management reports for Customer and Suppliers
 </li>
 <li>
 Raises supplier delivery issues to PIC Manager (Supply Chain Manager) and Planning team
 </li>
 <li>
 Stay up to date on Parked/blocked invoice report and resolve discrepancy&rsquo;s in a timely manner to ensure
 </li>
 <li>
 Negotiates with vendors to acquire the best cost (as applicable) and delivery requirements while supporting inventory turns
 
 
 </li>
 </ul>
 
 Who You Are:
 
 
 
 You Hold self and others accountable to meet commitments. You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. You Build strong customer relationships and delivering customer-centric solutions.
 
 
 
 For This Role, You Will Need:
 
 
 
 <ul>
 <li>
 Minimum 5 to 10 years of professional experience in Purchasing / Procurement / Supply Chain or Casting, Forging, Machining
 </li>
 <li>
 Knowledge in Strategic sourcing methodology, supply chain management, contracting, procurement, and supplier management skill.
 </li>
 <li>
 Experience working with ERP systems like SAP or Oracle.
 </li>
 <li>
 Excellent digital literacy and a technical proficiency that includes significant data gathering skills, expertise, interpretation, and reporting for the Supply Chain organization.
 </li>
 <li>
 Strong problem solving &amp; analytical skills with expertise in data analysis and management (Advanced Excel, Tableau, Power BI, MS Excel, MS Word, MS Access, PowerPoint, SQL).
 </li>
 <li>
 Self-motivated
 
 
 </li>
 </ul>
 
 Preferred Qualifications that Set You Apart:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent in Supply Chain Management, Engineering, Business Management or any related field.
 </li>
 <li>
 Experience in Project Management and Project Management certification are an added advantage
 </li>
 <li>
 Working Hours: 12:00 PM to 9:00 PM, 6:00 AM to 3:00 PM or 4:30 PM to 1:30 AM
 
 
 </li>
 </ul>
 
 Our Culture &amp; Commitment to You
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
</div>

Tactical Purchasing Specialist

Pattern®

<div>
 Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
 
 
 Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern&rsquo;s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces&mdash;including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com .
 
 
 Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek&rsquo;s Global Most Loved Workplaces&reg;.
 
 
 Job Title:
 
 SEO Specialist
 
 
 
 Location:
 
 Pune
 
 
 
 Job Type:
 
 Full-Time (Hybrid)
 
 
 
 Time: 8 a.m. &ndash; 4 p.m. MST,
 
 Monday&ndash;Friday (7:30PM to 3: 30a.m IST)
 
 
 
 
 About Us
 
 
 
 Pattern is a global leader in eCommerce acceleration, empowering brands to thrive on platforms like Amazon, eBay, and Walmart. With a unique blend of technology and expertise, we offer end-to-end solutions that cover marketplace management, digital marketing, and data analytics. Our proprietary software provides actionable insights, enabling brands to optimize their strategies and maximize growth. Headquartered in Lehi, UT, Pattern operates in multiple countries, ensuring a local presence with a global reach. Our mission is to help brands navigate the complexities of eCommerce, driving success through innovation and partnership.
 
 
 
 Roles And Responsibilities
 
 
 
 Perform keyword research tailored to Amazon marketplace to support SEO-driven product content.
 
 
 Collaborate with US-based copywriters to develop and optimize high-performing ecommerce product listings
 
 
 Conduct content audits to identify gaps and ensure alignment with best SEO practices
 
 
 Compile performance reports and insights to guide content improvements and track results
 
 
 Manage and coordinate multiple content projects with minimal supervision and clear communication
 
 
 Test and provide feedback on Pattern&rsquo;s internal tools to support content workflow and efficiency
 
 
 Maintain consistency, accuracy, and quality across all assigned content deliverables.
 
 
 
 Key Skills And Qualifications
 
 
 
 Strong communication skills, both written and verbal, to effectively interact with references and stakeholders.
 
 
 Excellent analytical and problem-solving skills to evaluate information and make informed decisions.
 
 
 Attention to detail and a high level of accuracy in documenting and recording information.
 
 
 Ability to maintain confidentiality and handle sensitive information with discretion.
 
 
 Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

SEO Specialist (Pune, India)

The Island Crew

<div>
 
 
 🚀
 
 We're Hiring: Travel Consultant | Sales &amp; Marketing Specialist
 
 🌍✈️
 
 
 Are you passionate about travel and eager to help others explore the world? Do you have a knack for sales and marketing? Join our dynamic team as a
 
 Travel Consultant
 
 and use your skills to create unforgettable experiences for our clients!
 
 
 
 
 
 
 About the Role:
 
 
 
 As a Travel Consultant, you'll play a crucial role in providing expert travel advice, crafting personalized itineraries, and helping clients book their perfect trips. With a strong focus on sales and marketing, you'll also help promote exciting travel packages and connect with potential travelers who are eager to explore new destinations in Southeast Asia, particularly Indonesia.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Consult with prospective travelers
 
 to understand their needs and preferences, offering tailored travel advice and recommendations.
 </li>
 <li>
 
 Create custom itineraries
 
 that cater to various interests, from leisure to business travel.
 </li>
 <li>
 
 Generate sales and upsell travel packages
 
 by highlighting the best value offers and exclusive deals to clients.
 </li>
 <li>
 
 Manage the booking process
 
 from start to finish, ensuring a seamless experience for clients.
 </li>
 <li>
 
 Promote travel packages
 
 through targeted marketing campaigns and strong client relationships.
 </li>
 <li>
 
 Provide post-trip support
 
 and ensure client satisfaction, addressing any concerns or inquiries.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 
 Passion for travel
 
 and a genuine desire to help clients create memorable experiences.
 </li>
 <li>
 
 Sales experience
 
 in a service-based industry (travel sales preferred).
 </li>
 <li>
 
 Marketing skills
 
 to help promote travel packages and drive client engagement.
 </li>
 <li>
 
 Excellent communication skills
 
 with the ability to build strong client relationships.
 </li>
 <li>
 
 Detail-oriented
 
 and able to manage multiple bookings and client requests simultaneously.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a
 
 young, dynamic team
 
 that thrives on creativity, collaboration, and innovation.
 </li>
 <li>
 
 Internship with a Pre-Placement Offer (PPO) opportunity
 
 for fresh graduates, giving you a chance to secure a full-time position before completing your internship.
 </li>
 <li>
 Gain
 
 hands-on experience
 
 in the travel industry, sales, and marketing while working with a supportive team.
 </li>
 <li>
 
 Competitive salary
 
 and performance-based incentives.
 </li>
 <li>
 Opportunities for
 
 career growth
 
 and development, with potential to advance within the company.
 </li>
 <li>
 
 Exclusive travel perks
 
 and benefits, including discounted rates on travel packages.
 </li>
 </ul>
 
 
 
 
 Stipend for internship INR 5k-10k
 
 
 Salary can be negotiated at the end of the term, depending on the performance of the candidate.
 
</div>

Travel Consultant

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 &amp; L3 technical support in Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains with the objective of providing timely resolution to technical issues faced by customer &amp; ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit�s overall results. Responsibilities �Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. �Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution. �Plan support needs for the customer; ensure timely execution of service acceptance function &amp; compliance with turnaround time (SAT) �Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window. �Monitor spikes in escalation of tickets. �Devise mechanism to track all escalations &amp; identify root cause of the escalations. �Identify improvement areas in terms of process, people, resources to avoid escalating situations &amp; implement solutions. �Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends. �Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis. �The role will lead a large team. Desired Skill sets �Excellent customer handling ability. �Should have dealt with large team sizes. �Experience on building process efficiency �Expertise on implementation, installation, integration troubleshooting and overall functionalities.
</div>

Sr. Manager - Customer Service Operations

<div>
 
 Entity:
 
 
 
 Finance
 
 
 
 Job Family Group:
 
 
 
 Business Support Group
 
 
 
 Job Description:
 
 
 
 
 Job Purpose :-
 
 
 
 At bp, we&rsquo;re reimagining energy for people and our planet. We have a daring ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that&rsquo;s what our new Finance Business &amp; Technology (FBT) centre in Pune, India is here to do &ndash; put digital at the heart of our business and accelerate the transformation of bp&rsquo;s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working.
 
 
 The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
 
 
 The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.
 
 
 Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries.
 
 
 
 Key Accountabilities ?
 
 
 
 
 
 Functional -
 
 
 
 
 <ul>
 <li>
 Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
 </li>
 <li>
 Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
 </li>
 <li>
 Provide customer service via the internet, phone, fax and email to support activities including:
 
 
 </li>
 </ul>
 Account set-up, allocation and delivery issues.
 
 
 Order processing and order fulfilment.
 
 
 Sales order tracking.
 
 
 Monitor supply outages and react accordingly for incoming and existing orders.
 
 
 Retail marketing programme information, policy and product fulfilment.
 
 
 Retail site experience complaints, fuel quality claims, site locator etc.
 
 
 Complaint resolution, identification and management of complaint root causes.
 
 
 <ul>
 <li>
 Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
 </li>
 <li>
 Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
 
 
 </li>
 </ul>
 
 Service Management &amp; Continuous Improvement ?
 
 
 
 <ul>
 <li>
 Handle and maintain customer expectations, referencing pre-established service level agreements where applicable.
 </li>
 <li>
 Make recommendations on existing knowledge base documents and identify knowledge gaps.
 </li>
 <li>
 Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
 </li>
 <li>
 Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
 </li>
 <li>
 Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.
 
 
 </li>
 </ul>
 
 Crucial Criteria &amp; Key competencies ?
 
 
 
 
 
 Education, Experience -
 
 
 
 
 Graduation or equivalent
 
 
 Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred.
 
 
 
 
 Skills -
 
 
 
 
 Must demonstrate a strong understanding of customers&rsquo; needs / behaviours.
 
 
 Excellent written/oral communication skills and ability to build effective working relationships.
 
 
 Strong time management and organisation skills.
 
 
 Highly motivated.
 
 
 Intermediate knowledge of MS Office application.
 
 
 Experience using SAP and/or Siebel is an advantage.
 
 
 
 
 Key competencies -
 
 
 
 
 Inbound Document Management - 2
 
 
 Sales Order Management - 2
 
 
 Sales &amp; Marketing Operations - 2
 
 
 Data Management &amp; Control - 2
 
 
 Customer Service Delivery Quality - 2
 
 
 Business &amp; 3rd Party Systems Knowledge - 1
 
 
 Influencing Ability &amp; Negotiation - 1
 
 
 Data Gathering &amp; Analysis - 2
 
 
 
 Value &amp; Behaviours
 
 
 ?
 
 
 
 <ul>
 <li>
 Be responsible for your success.
 </li>
 <li>
 Accountable for delivering innovative business outcomes.
 </li>
 <li>
 Seeks opportunities to improve and digitize process delivery.
 </li>
 <li>
 Adheres to safe and ethical work practices.
 </li>
 <li>
 Think big.
 </li>
 <li>
 Actively builds own knowledge, capabilities and skills for the future.
 </li>
 <li>
 Values partnership and collaborates to achieve results.
 </li>
 <li>
 Be curious.
 </li>
 <li>
 Willing to suggest new ways of working, processes and technologies.
 </li>
 <li>
 Ensures the delivery and improvement of digital solutions to benefit customers.
 </li>
 <li>
 Effortless customer experiences.
 </li>
 <li>
 Understands customer needs and delivers digital detailed self-service customer experiences.
 </li>
 <li>
 Digital first.
 </li>
 <li>
 Applies creative digital solutions to address problems.
 
 
 </li>
 </ul>
 
 
 Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better &ndash; and how you can play your part in our world-class team?
 
 
 
 
 
 
 Come, join our bp team!
 
 
 
 
 
 Travel Requirement
 
 
 
 No travel is expected with this role
 
 
 
 Relocation Assistance:
 
 
 
 This role is eligible for relocation within country
 
 
 
 Remote Type:
 
 
 
 This position is a hybrid of office/remote working
 
 
 
 Skills:
 
 
 
 Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Value Proposition, Digital Fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
 
 
 
 Legal Disclaimer:
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp&rsquo;s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
 
 
 If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
</div>

Customer Experience Consultant

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