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customer experience (cx) / customer care representative Jobs in Medical Billing Jobs In Medical Billing Jobs In Medical Billing Jobs In Rawalpindi Pakistan

customer experience (cx) / customer care representative

customer experience cx customer care representative

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Mablay Beauty Pvt Ltd.

Shift Timings: 6:00PM - 12:00AMMablay Beauty Pvt. Ltd. | VINC&Eacute; is seeking a dedicated, empathetic, and professional part-time Customer Service Representative to join our customer care team. As the first point of contact, you will represent the brand by ensuring every customer interaction is handled with care, accuracy, and service excellence.Below are the details:<ul><li>Professionally communicate with customers via phone, email, and chat.</li><li>Actively listen to understand customer concerns, needs, and expectations.</li><li>Provide accurate and timely information on products, pricing, stock availability, and order status.</li><li>Address and resolve inquiries and complaints promptly, courteously, and effectively.</li></ul>Skills &amp; Qualification:<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Strong command of English&mdash;both verbal and written.</li><li>Excellent problem-solving and analytical skills.</li><li>Ability to remain calm, patient and professional under pressure.</li><li>Proactive with a strong focus on customer service excellence.</li></ul>Job Type: Part-timeWork Location: In person

Customer Service Representative (Male)

Customer Service Representative (CSR) - Evening Shift (6 days a week)Position Title: Customer Service Representative (CSR)Department: Customer Support / Call CenterReporting To: Team Lead / SupervisorShift Timing: 5:00 PM to 1:00 AMGeneral Duties:<ul><li>Inbound Calls Handling</li></ul>Attend incoming calls from customers and provide accurate information.Respond to customer queries promptly and professionally.Guide customers regarding available services, packages, and benefits.<ul><li>Services</li></ul>Provide information to customers regarding products and services.Handle queriesRecord customer interest and forward leads to the concerned department if required.<ul><li>Customer Assistance</li></ul>Listen actively to customer concerns and resolve issues effectively.Maintain politeness and professionalism during all interactions.Escalate unresolved issues to the supervisor/manager.<ul><li>Call Documentation</li></ul>Log all customer interactions in the system (CRM/Database).Ensure correct categorization of calls (service inquiry, information, complaint, etc.).Maintain daily call records and report to the team lead.<ul><li>Service Quality</li></ul>Follow company protocols, scripts, and compliance guidelines.Ensure timely response within defined service levels.Maintain high-quality customer interaction standards.<ul><li>Team Support</li></ul>Coordinate with fellow CSRs and team leads for smooth operations.Participate in training sessions to stay updated on services and policies.Provide feedback for improving customer service processes.&#9989; Key Skills Required:Excellent communication skills (verbal &amp; listening).Patience, empathy, and problem-solving ability.Basic knowledge of telecom and insurance products.Ability to work under pressure and handle high call volume.Job Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Call Centre Representative

Veclar Technologies

Senior Client Relationship &amp; Success CoordinatorLocation: Rawalpindi / Islamabad (On-site) Company: Veclar Technologies Industry: CRM Services, IT Solutions, B2B Support Employment Type: Full-Time Salary: PKR 80,000 &ndash; 150,000 (Basic) + USD-Based CommissionAbout Veclar TechnologiesFounded in 2018, Veclar Technologies is a leading provider of CRM services and IT-driven business solutions for global organizations. We help companies enhance customer engagement, streamline operations, and strengthen their digital infrastructure.Our core solutions include:<ul><li>CRM Service Management</li><li>IT Support &amp; Technical Assistance</li><li>Digital Marketing Development</li><li>Customer Experience (CX) Optimization</li><li>Business Process Improvement &amp; B2B Solutions</li></ul>We partner with international businesses to improve their customer journey, ensure consistent support, and deliver scalable, reliable IT service solutions.Position OverviewWe are looking for a Senior Client Relationship &amp; Success Coordinator who can manage international CRM clients and ensure smooth, efficient service delivery. No cold calling is required. You will work with existing clients, warm leads, and active CRM accounts&mdash;ensuring they receive high-quality support, guidance, and value from our services.Key ResponsibilitiesCRM &amp; Client Relationship Management<ul><li>Serve as the primary point of contact for international CRM and IT service clients.</li><li>Build and maintain strong, trust-based relationships with B2B clients.</li><li>Understand client needs and match them with the right CRM features and IT support solutions.</li></ul>Onboarding &amp; Implementation<ul><li>Guide new clients through CRM onboarding, configuration, and integration.</li><li>Conduct product walk-throughs and train clients on key functionalities.</li><li>Deliver tailored recommendations aligned with client business goals.</li></ul>Support, Coordination &amp; Optimization<ul><li>Coordinate with internal IT and support teams to resolve client queries.</li><li>Monitor service quality, ticket resolution, and system performance.</li><li>Suggest workflow improvements or additional CRM features to boost efficiency.</li></ul>Growth, Retention &amp; Reporting<ul><li>Track client satisfaction, usage patterns, and performance indicators.</li><li>Identify opportunities for upselling or service enhancement (soft selling).</li><li>Maintain detailed documentation of client interactions and technical requirements.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree (preference for IT, Business, Marketing, or related fields).</li><li>Strong written and verbal communication skills.</li><li>Familiarity with CRM systems or IT service processes (preferred but not required).</li><li>A relationship-focused mindset with strong problem-solving abilities.</li><li>Ability to manage multiple clients and priorities simultaneously.</li><li>Experience with international clients is a plus.</li><li>Fresh graduates with excellent communication skills are encouraged to apply.</li></ul>What We OfferVeclar Technologies offers a modern, growth-oriented work environment with valuable benefits:<ul><li>Retention Bonus</li><li>Monthly Awards &amp; Recognition</li><li>Bi-Annual Salary Increment</li><li>Paid Leaves</li><li>5-Day Work Week (Monday&ndash;Friday)</li><li>USD-Based Commission Structure</li><li>Professional training in CRM tools, IT solutions, and global client communication</li><li>A supportive, collaborative team in a modern office environment</li></ul>How to ApplyEmail Your CV: hr@veclartechnologies.com Call/WhatsApp: 0332-5755577Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Senior Client Relationship & Success Coordinator

Comtanix

Company OverviewComtanix is an IT services company providing digital solutions for clients in various industries. We focus on delivering efficient, reliable, and process-driven services to support business growth.Open Positions<ul><li>Accounts Officer</li><li>Finance Officer</li><li>Inside Sales Representative</li><li>Business Development Representative</li><li>Outbound Sales Representative</li><li>E-commerce Sales Representative</li><li>Vendor Relations Specialist</li><li>E-commerce Listing Specialist</li><li>Marketing Team Lead</li><li>Customer Support Representative</li></ul>Eligibility Requirements<ul><li>Bachelor&rsquo;s degree (required)</li><li>Strong English communication skills (spoken &amp; written)</li><li>Basic computer proficiency</li><li>Fresh graduates and experienced candidates may apply</li><li>Willingness to work the night shift</li></ul>Work LocationPlaza No. 610, Noor Heights (2nd Floor) Central Business District South Bahria Town Phase 8, RawalpindiInterview InformationInterviews are scheduled Tuesday to Thursday, 8:00 PM &ndash; 10:00 PMRequired Documents<ul><li>Updated resume (hard copy)</li><li>Copy of CNIC</li></ul>Benefits<ul><li>Professional work environment</li><li>Learning and growth opportunities</li><li>Fixed working hours</li><li>Competitive salary aligned with market standards</li><li>Health</li><li>Health benefits as per company policy</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working from our office in Bahria Town Phase 8, Rawalpindi?</li><li>Would you be comfortable working the night shift?</li></ul>Work Location: In person

Multiple Night Office Roles – Comtanix

VR Digital

Job Title:Customer Sales Representative.About the Role:We&rsquo;re on the lookout for a confident and well-spoken Outbound Sales Representative for USA based Internet Service Campaign. Your main role will be to make outbound calls to both new and existing clients.Key Responsibilities:Engaging with clients over the phone in a professional and persuasive manner.Upselling and generating new sales opportunities.Handling customer complaints efficiently to ensure long-term business.Writing professional emails and maintaining strong client relationships.Ability to develop long term work relation with T&amp;T , Internet Services based clients in USA.What We&rsquo;re Looking For:Minimum 2 years of experience in outbound sales USA campaign experience preferred.Fluent in English with a American accent (essential).Ability to retain clients and resolve queries professionally.Available to work Monday &ndash; Friday (7:00 PM &ndash; 4:00 AM PK time).What We Offer:Salary: Rs 35,000 &ndash; Rs 70,000 per month + Commissions and bonuses.USA National Holidays + 14 Additional Annual LeavesJob Type: Full-time (Onsite)Location:VR Digital, FLR 2, 67A, Spring North Commercial, Phase 7, Bahria Town Rawalpindi.Out bound: 2 years (Preferred)Language: American Accent (Preferred)Industry: Call Centre.Employment Type: Full-time.How to Apply;Interested candidates can also send resumes on;email; humanresources@vr-digital.cowhatsApp; +1(647)-556-9013LinkedIN; https://www.linkedin.com/jobs/view/4337799740/Regards,Umar ul Haq,Manager Human Resources,VR Digital.VR Digital, FLR 2, 67A, Spring North Commercial, Phase 7, Bahria Town Rawalpindi.https://www.linkedin.com/in/muhammad-umar-mansur-ul-haq-b6406651.Job Type: Full-timePay: Rs35,000.00 - Rs70,000.00 per monthExperience:<ul><li>USA Campaign: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Customer Sales Representation

Home Factree

Furniture Brand in PWD is looking for smart and experienced sales and customer representative for their office.Experience in real estate or property dealer is preferred .Must have own bike and license as job requires traveling.Knowledge of furniture fixing , loading and dealing with clients is preferred.Energetic and age between 25-35 is preferred.Whatsapps app your CV to 0313---1575157Job Types: Full-time, Part-timePay: Rs25,000.00 - Rs50,000.00 per monthLicense/Certification:<ul><li>bike licence (Required)</li></ul>Work Location: In person

Salesman

Explore 429+ Customer experience cx customer care representative in Medical Billing Jobs In Medical Billing Jobs In Medical Billing Jobs In Rawalpindi Pakistan this December. Find roles across top companies and apply now to boost your career.