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customer service professional Jobs in Turkey

customer service professional

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customer experience department manager

MediaMarkt Turkey

<div>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
  </li>
  <li>
   Good working knowledge of MS Office,
  </li>
  <li>
   Competency in data using tools such as Power BI, Tableu is a plus.
  </li>
  <li>
   Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
  </li>
  <li>
   Strong analytical skills and KPI tracking,
  </li>
  <li>
   Advanced level of English both verbal and written,
  </li>
  <li>
   Support open communication and feedback culture,
  </li>
  <li>
   Open to change and innovation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
  </li>
  <li>
   Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
  </li>
  <li>
   Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
  </li>
  <li>
   Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
  </li>
  <li>
   Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
  </li>
  <li>
   Managing the journey across platforms, channels, and touch points,
  </li>
  <li>
   Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
  </li>
  <li>
   Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
  </li>
  <li>
   Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
  </li>
  <li>
   Leading and coaching the CX team,
  </li>
  <li>
   Managing CX projects and be part of all customers faced projects within the organization,
  </li>
  <li>
   Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
  </li>
  <li>
   Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 </p>
 <p>
  Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 </p>
 <p>
  By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 </p>
 <p>
  <strong>
   For detailed information regarding protection of your personal data you may access the following link:
  </strong>
 </p>
 <p>
  <strong>
   Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
  </strong>
 </p>
 <p>
  <strong>
   &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
  </strong>
 </p>
</div>


Customer Experience Department Manager

Sheraton

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div><br>
<div><br>
<b><i>We&rsquo;re looking for an &quot;Sales Manager&quot; who is ready to join the Sheraton Family where the world comes together!</i></b><br>
<br>
<ul><li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li><li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li><li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the ADOS.</li><li>Assists with the development and implementation of promotions, both internal and external.</li><li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li><li>Interacts with guests to obtain feedback on product quality and service levels</li><li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction</li><li>Empowers employees to provide excellent customer service</li><li>Observes service behaviors of employees and provides feedback to individuals and/or managers</li><li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement</li><li>Ensures that a customer recognition program is in effect throughout Sales</li><li>Participates in and practices daily service basics of the brand</li><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event</li><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company</li><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul></div></div><h2 class="jobSectionHeader"><b><br>
Required Skills</b></h2><div>
<ul><li>Experience Sales department of an international chain hotel at least for 5-7 years</li><li>Fluent in English both speaking and writing</li><li>Strong corporate and agency relations</li><li>Competent in Opera both in rooms and event management</li><li>Strong communication and organisation skills</li><li>Teamwork and guest satisfaction oriented</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Sales Manager
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Sat&#305;&#351; , Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Ka&#287;&#305;thane<br>
&#304;stanbul Avrupa Yakas&#305; Ka&#287;&#305;thane
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>3-7 y&#305;l
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>25.10.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>31.12.2025</div></div></ul></div>

Sales // Mice Manager

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div><br>
<p><br>
<b><i>We&rsquo;re looking for a Sales Manager, Groups &amp; Events who is ready to join the Sheraton Family where the world comes together!</i></b></p><br>
<ul>
<li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li>
<li>Builds and strengthens relationships with existing and new customers to enable future bookings.</li>
<li>Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li>
<li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li>
<li>Manages and develops relationships with key internal and external stakeholders.</li>
<li>Provides accurate, complete and effective turnover to Event Management.</li>
<li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
<li>Identifies new business to achieve personal and location revenue goals.</li>
<li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li>
<li>Closes the best opportunities for the location based on market conditions and location needs.</li>
<li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li>
<li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li>
<li>Services our customers in order to grow share of the account.</li>
<li>Executes and supports the company&rsquo;s customer service standards.</li>
<li>Provides excellent customer service consistent with the daily service basics of the company.</li>
<li>Sets a positive example for guest relations.</li>
</ul>
</div><p></p><h2 class="jobSectionHeader"><b>Required Skills</b></h2><div>
<ul><li>Experience Group Sales department of an international chain hotel at least for 3-5 years</li><li>Fluent in English both speaking and writing</li><li>Strong corporate and agency relations</li><li>Competent in Opera both in rooms and event management</li><li>Strong communication and organisation skills</li><li>Teamwork and guest satisfaction oriented</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Sales Manager
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Sat&#305;&#351; , Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Ka&#287;&#305;thane
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>3-5 y&#305;l
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>25.10.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>30.11.2025</div></div></ul></div>

Sales Manager, Groups & Events

Noatum Logistics

<div>
 <p>
  We are looking for a new team member to join us as
  <strong>
   Business Development Executive / Manager
  </strong>
  for our Sales Department in Noatum T&uuml;rkiye Bursa Office.
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree,
  </li>
  <li>
   Minimum 5 years of experience in Logistics sector,
  </li>
  <li>
   Advanced level of English,
  </li>
  <li>
   Great interpersonal and communication skills,
  </li>
  <li>
   Strong analytical and problem solving skills,
  </li>
  <li>
   Should have B type driving license and no restriction of travelling.
  </li>
 </ul>
 <p>
  <strong>
   Job Descriptions:
  </strong>
 </p>
 <ul>
  <li>
   Establishing sales strategies together with the Department Director,
  </li>
  <li>
   Increasing the business with existing and/or potential customers,
  </li>
  <li>
   Identifying new markets and business opportunities and arranging meetings with potential customers,
  </li>
  <li>
   Maintaining and developing relationships with existing customers, in person, via telephone calls and e-mails,
  </li>
  <li>
   Gathering market and customer information, researching and analysing sales options,
  </li>
  <li>
   Producing periodic reports and statistics including commercial visits.
  </li>
 </ul>
 <p>
 </p>
</div>


Business Development Executive / Manager

<div>
 <p>
  We are looking for a new team member to join us as
  <strong>
   Business Development Executive / Manager
  </strong>
  for our Sales Department in Noatum T&uuml;rkiye &Idot;zmir Office.
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree,
  </li>
  <li>
   Minimum 5 years of experience in Logistics sector,
  </li>
  <li>
   Advanced level of English,
  </li>
  <li>
   Great interpersonal and communication skills,
  </li>
  <li>
   Strong analytical and problem solving skills,
  </li>
  <li>
   Should have B type driving license and no restriction of travelling.
  </li>
 </ul>
 <p>
  <strong>
   Job Descriptions:
  </strong>
 </p>
 <ul>
  <li>
   Establishing sales strategies together with the Department Director,
  </li>
  <li>
   Increasing the business with existing and/or potential customers,
  </li>
  <li>
   Identifying new markets and business opportunities and arranging meetings with potential customers,
  </li>
  <li>
   Maintaining and developing relationships with existing customers, in person, via telephone calls and e-mails,
  </li>
  <li>
   Gathering market and customer information, researching and analysing sales options,
  </li>
  <li>
   Producing periodic reports and statistics including commercial visits.
  </li>
 </ul>
 <p>
 </p>
</div>


Wide and Wise

<div><p>We are looking for a <b>Production Manager</b> to join our partner company!</p><p>
You will be responsible for managing the entire production and order delivery process; ensuring timely execution, quality control, and customer satisfaction.</p><p>
This role requires strong coordination between production partners, customers, and internal teams to maintain operational excellence and contribute to a seamless value chain.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul>
<li>
Oversee and control production processes shared with manufacturing partners, including additive manufacturing, machining, sheet metal laser cutting &amp; bending.</li>
<li>Prepare and present process, efficiency, and performance reports to upper management.</li>
<li>Act as the main point of contact between customers and production partners throughout the project lifecycle, ensuring smooth coordination and communication.</li>
<li>Coordinate with the quality department to ensure that production visuals and quality reports are accurately reviewed and recorded.</li>
<li>Collaborate with technical teams to provide production partners with necessary technical support.</li>
<li>Manage and monitor project timelines to ensure on-time delivery and adherence to quality standards.</li>
<li>Coordinate all inbound and outbound shipments with the logistics department.</li>
<li>Maintain accurate data flow and tracking of orders through the ERP system.</li>
<li>Handle rework or reproduction processes in case of quality issues; escalate unresolved matters to the Partner Network department when needed.</li>
<li>Manage returns, discounts, and cancellations, and follow up on refund processes; escalate disputes when required.</li>
<li>Create and verify supplier and customer invoices, ensuring accurate and timely processing.</li>
<li>Evaluate partner performance and update payment schedules in the system according to agreed terms.</li>
</ul><p></p><p><b>
Qualifications</b></p><ul>
<li>
Bachelor&rsquo;s degree in Mechanical, Mechatronics, Materials, or Metallurgical Engineering (or a related technical field).</li>
<li><b>Minimum 2 years of experience</b> in manufacturing, supply chain, or operations.</li>
<li>Minimum B1 level English proficiency.</li>
<li>Strong technical knowledge of manufacturing processes.</li>
<li>Experience in project management, supplier relations, and customer coordination.</li>
<li>Basic understanding of accounting processes and ERP systems.</li>
<li>Proficiency in MS Office applications.</li>
<li>Excellent communication, organizational, and problem-solving skills.</li></ul></div>

Production Manager

Hilton

<div>
 An Guest Operations Manager is responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience while working across departments to ensure well executed events.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As an Guest Operations Manager, you will be responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience. An Guest Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events. Specifically, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Ensure all operations and guest service functions are carried out as per the guest's instructions, with efficient use of resources and technical equipment
  </li>
  <li>
   Ensuring all departments are kept informed of guest needs and feedback
  </li>
  <li>
   Support Operations Management team to respond immediately to changes received
  </li>
  <li>
   Ensure high levels of communication are maintained between the Operations Department and other departments
  </li>
  <li>
   Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager; develop maintenance program with in-house technicians and contractors
  </li>
  <li>
   Liaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availability
  </li>
  <li>
   Ensure relevant members of the team are fully trained in all aspects of the job i.e. technical equipment, knowledge of space and food offerings etc.), and that ongoing training is in place
  </li>
  <li>
   Guest Operations Manager with training needs and development
  </li>
  <li>
   Maintain good communication and work relationships in all hotel areas
  </li>
  <li>
   Ensure that staffing levels are maintained
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Be environmentally aware
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 An Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Customer Service experience in supervisory or higher capacity
  </li>
  <li>
   Ability to listen and respond to demanding guest needs
  </li>
  <li>
   Excellent leadership skills
  </li>
  <li>
   Excellent interpersonal and communication skills
  </li>
  <li>
   Accountable and resilient
  </li>
  <li>
   Committed to delivering high levels of customer service
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Flexibility to respond to a range of different work situations
  </li>
  <li>
   Excellent grooming standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in similar role
  </li>
  <li>
   A degree or diploma in Hotel Management or equivalent
  </li>
  <li>
   Passion for delivering exceptional levels of guest service
  </li>
  <li>
   High level of IT proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hampton by Hilton Zeytinburnu
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hampton by Hilton
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Guest Operations Manager

Explore 1993+ Customer experience department manager in Turkey this October. Find roles across top companies and apply now to boost your career.

1993 customer experience department manager jobs IN Turkey

Customer Experience Department Manager

Sales // Mice Manager

Sales Manager, Groups & Events

Business Development Executive / Manager

Business Development Executive / Manager

Production Manager

Guest Operations Manager