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Colife vacation homes

About usColife is a modern coliving and rental platform operating in Moscow, Dubai, Istanbul, and Hong Kong.We create fully managed living spaces and make the rental experience simple, fast, and comfortable for our tenants. We are a fast-growing international team building the future of urban living &mdash; and now we&rsquo;re expanding our Istanbul team.Who we&rsquo;re looking forWe are currently looking for a Customer Success Manager to join Colife Istanbul.This role is a great fit for someone who enjoys communication, knows how to build trust with clients, and can confidently handle both operational and customer-related tasks.What you&rsquo;ll do<ul><li>Consult tenants on payments, charges, and accommodation terms</li><li>Inform residents about upcoming payments and remind them about payment deadlines</li><li>Work with outstanding balances: handle overdue payments in a correct and efficient way, and cooperate with the legal team when needed</li><li>Maintain a high level of tenant satisfaction and build long-term relationships with clients</li><li>Increase customer loyalty and support the lease renewal process</li><li>Manage documentation: move-in paperwork, move-out coordination, and related approvals</li><li>Organize and support tenant visits, relocations between locations, and room inspections after move-out</li></ul>What we expect from you<ul><li>At least 1 year of experience in Customer Success, Customer Support, or Client Management</li><li>Understanding of the main stages of the sales process</li><li>Knowledge of the rental real estate market will be a plus</li><li>English level B2 or higher</li><li>Experience with CRM systems such as amoCRM or Bitrix is preferred</li></ul>What we offer<ul><li>5/2 schedule, 9:00 AM to 6:00 PM</li><li>Hybrid format: 3 days in the office, 2 days remote</li><li>Compensation in USD / TRY, based on interview results</li><li>Career growth opportunities in an international company</li><li>A friendly and supportive team environment, with help and guidance whenever needed</li></ul>We&rsquo;d love to meet youIf you enjoy working with people, know how to keep processes under control, and want to grow in an international company, we&rsquo;d be happy to see you at the interview.Job Types: Full-time, PermanentPay: 45,000.00TRY - 55,000.00TRY per monthWork Location: Hybrid remote in Kadık&ouml;y

Customer Success Manager

Adapty.io

<div>
 
 FunnelFox
 
 is a no-code platform that helps app developers grow revenue through web2app funnels. Launched two years ago as Adapty&rsquo;s new project, it&rsquo;s already showing impressive growth. Marketers and product managers can build, launch, and optimize funnels in hours instead of months, all without writing a single line of code.
 
 
 Our team of 50+ top professionals loves solving big challenges. Imagine having no boring corporate meetings, but direct contact with the founders and working alongside the best in the market. Here, your voice is heard, your ideas matter, and your impact is immediate.
 
 
 Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.
 
 
 That&rsquo;s why we&rsquo;re looking for a strong Customer Success Manager who can help us build long-lasting relationships with our customers.
 
 
 What you will do
 
 
 <ul>
 <li>
 Customer onboarding. After handoff from Sales, you&rsquo;ll guide new clients through integration, help them build their first funnel, and get their campaigns live.
 </li>
 <li>
 Act as a strategic advisor. Consult clients on funnel optimization and offer guidance on UA, analytics, and campaign performance.
 </li>
 <li>
 Drive performance. Track key client metrics, check in regularly, and proactively identify opportunities for improvement and growth.
 </li>
 <li>
 Be the voice of the customer. Gather and relay feedback, bugs, and feature requests to the product team. Follow up to ensure critical issues are delivered.
 </li>
 <li>
 Build trust. Create strong relationships with clients and be their go-to person for everything Onifox.
 </li>
 <li>
 Know the product inside and out. You&rsquo;ll be expected to answer detailed product questions and assist with complex use cases.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 You have proven experience in Customer Success at SaaS companies, ideally in the mobile industry
 </li>
 <li>
 You possess solid knowledge of mobile analytics and UA: you understand the basics of Amplitude, Facebook Ads, creative testing, and acquisition metrics
 </li>
 <li>
 You&rsquo;re fluent in English written and spoken (B2+ or higher)
 </li>
 <li>
 You&rsquo;re independent and proactive &mdash; we don&rsquo;t micromanage, so you should be comfortable owning your work and driving outcomes
 </li>
 <li>
 You&rsquo;re a team player with a positive attitude &mdash; just good communication and collaboration
 </li>
 <li>
 You live in Istanbul
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Experience building or analyzing funnel performance.
 </li>
 <li>
 Familiarity with support/CRM tools
 </li>
 <li>
 Understanding of mobile monetization and growth strategies.
 
 
 </li>
 </ul>
 What&rsquo;s in it for you
 
 
 <ul>
 <li>
 Join a growing product with huge potential. We&rsquo;re building something big, and you&rsquo;ll have a key role in that journey.
 </li>
 <li>
 Global travel for conferences. Represent FunnelFox, meet clients, and learn from industry leaders.
 </li>
 <li>
 Strong product with industry-best metrics. FunnelFox is among the top 5% fastest-growing SaaS companies.
 </li>
 <li>
 Career growth. Own critical areas, build a team and grow with us.
 </li>
 <li>
 Direct communication and ownership. No bureaucracy, no politics &ndash; just impact.
 </li>
 <li>
 Flexible remote work. Join us from anywhere, and deliver impressive results. We work as individual contractors (PTO, public holidays, and sick leave included).
 </li>
 <li>
 Benefits. English lessons, sports reimbursements, laptop coverage, and more.
 
 
 </li>
 </ul>
 
 Share This Job
 
 
 
 Job Information
 
 
 Department
 
 
 Customer Success (FF)
 
 
 Location
 
 
 Istanbul, Turkey
 
 
 Employee Type
 
 
 Full-time
 
 
 Career Level
 
 
 Middle
 
 
 Apply for a job now
</div>

Customer Success Manager (FunnelFox, Turkey)

Krila Consultancy

<div>Location: Istanbul, Turkey (Hybrid/Field)
Company: Edge Signal
Reports to: Customer Success &amp; Operations
Our client Edge Signal is an innovation-driven AI technology company based in Canada, providing an Edge AI platform for the world&rsquo;s largest retail groups. We don't install cameras or pull cables; we provide an intelligent &quot;Overlay&quot; that connects to existing CCTV infrastructure to generate high-value behavioral metrics.
We are looking for a Customer Success Manager to own the end-to-end delivery of our solution. You will be the &quot;bridge&quot; between our world-class development team in Canada and the operations teams of our Tier-1 clients.
What You Will Do<ul><li>Deployment Orchestration: Manage the end-to-end rollout of Edge Signal boxes across retail sites. You will coordinate logistics, verify hardware arrival, and ensure the onboarding process is seamless.</li><li>Technical Liaison: Act as the primary technical point of contact for client IT and Network departments. You will guide them through firewall permissions, NVR configurations, and IP address assignments.</li><li>Remote Site Auditing: Lead the remote configuration of cameras. You will assess camera angles, map RTSP streams, and determine the optimal setup for specific AI rules.</li><li>Team Leadership: Manage and mentor a junior operations team responsible for daily site health checks and basic onboarding tasks.</li><li>Process Architecture &amp; Documentation: You will own the &quot;Institutional Memory&quot; of our operations. You are responsible for clearly defining, documenting, and maintaining all onboarding and regular site-check procedures. Your goal is to ensure that information belongs to the organization, not a person, making our expansion &quot;anti-fragile&quot; and independent of any single individual.</li><li>Tooling &amp; Automation Strategy: You will identify manual friction points in the daily operations of your team and work directly with the development team to request and define the internal tools needed to automate health checks and simplify the management of 700+ sites.</li><li>Customer Success &amp; Reporting: Join weekly/bi-weekly client calls to report on site health, identify &quot;data gaps&quot; due to camera positioning, and translate AI snapshots into actionable operational insights.</li><li>Bug Triage: Act as the first filter for technical issues, determining if a problem is a site-specific issue or a software bug requiring escalation.</li></ul><ul><li> 
The Technical Diplomat: You can speak &quot;Networking&quot; with a firewall admin and &quot;Business Value&quot; with a Store Manager in the same hour.</li><li>Process-Obsessed Architect: You believe that if a process isn't documented, it doesn't exist. You take pride in improving systems over time so that the organization &quot;learns&quot; from every deployment and remains efficient even during personnel transitions.</li><li>Efficiency Advocate: You are not content with manual labor. You are constantly looking for ways to use technology to reduce the workload on your team, acting as a bridge between operational pain and engineering solutions.</li><li>Problem Solver: When a camera view is blocked or a port is closed, you don't just report the problem&mdash;you propose the fix.</li></ul>
Requirements<ul><li>Experience: 6&ndash;10 years in B2B Technical Operations, IT Project Management, or System Integration.</li><li>Background: Proven experience managing multi-site technology rollouts (Retail Tech, Security Systems, or Telco Infrastructure).</li><li>Technical Literacy: Comfortable with Networking basics (DHCP, Static IPs, Firewall rules) and Video infrastructure (NVRs, RTSP, IP Cameras).</li><li>Communication: Native Turkish and fluent English (to collaborate with our Canadian HQ and international customers).</li></ul>
Why Edge Signal?
You will join a &quot;kick-ass&quot; development team at the most exciting stage of a startup. You will have a direct impact on the organizational structure and the way we scale our AI to thousands of stores globally.</div>

Customer Success Manager (Retail AI)

Gamesporium

<div>
 
 
 
 About the job
 
 
 
 
 
 
 
 Location:
 
 &nbsp;Remote (based in Turkey)
 
 
 
 Contract Type:
 
 &nbsp;Full-time, freelance (monthly invoicing)
 
 
 
 Company:
 
 &nbsp;Gamesporium
 
 
 
 
 
 
 
 
 
 About Gamesporium
 
 
 
 
 
 
 Gamesporium is a global PC game storefront offering a diverse catalog of officially sourced titles to gamers worldwide. From indie gems to established hits, we make great games more accessible through trusted distribution, regional campaigns, and customer-first pricing.
 
 
 
 
 
 With 190+ partnerships, a fast-growing catalog, and a purpose-driven approach that supports charities like GamesAid UK, Safe In Our World, and The Diana Award, we&rsquo;re building something that&rsquo;s both commercially strong and socially meaningful.
 
 
 
 
 
 We&rsquo;re a lean, fast-moving team where initiative, ownership, and execution matter more than hierarchy.
 
 
 
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are looking for a&nbsp;
 
 Publisher Success Manager
 
 &nbsp;to join our Commercial team and support the day-to-day management, coordination, and continuity of our publisher relationships.
 
 
 
 
 
 This role is ideal for someone who is organized, reliable, commercially minded, and eager to grow within the games industry. You will work closely with senior leadership and the wider Commercial team to help manage publisher accounts, keep internal and external processes moving, support campaigns and releases, and ensure strong follow-up across ongoing relationships.
 
 
 
 
 
 This is a hands-on role with real responsibility from day one. It combines account coordination, publisher support, campaign execution, and relationship continuity, with room to grow into broader account ownership over time.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Manage and support a portfolio of publisher accounts in close coordination with the Commercial Director and wider team
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain strong day-to-day communication with publishers, ensuring follow-ups, requests, and ongoing commercial activities are handled clearly and on time
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support the planning and execution of promotions, campaigns, price changes, launches, and other publisher-related activities
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate internally with relevant teams to help ensure publisher agreements, campaign plans, assets, pricing, and timing are aligned and executed properly
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Track account activity, ongoing discussions, campaign plans, and next steps across active publisher relationships
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Help monitor account performance, identify priorities, and support reporting on publisher activity, campaign execution, and overall account progress
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Contribute to account continuity and relationship stability by keeping processes structured, reducing dependency on single owners, and ensuring visibility across active accounts
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Continuously improve internal workflows, follow-up quality, and account coordination standards through disciplined execution and feedback
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Previous experience in account management, commercial operations, partnerships support, sales coordination, customer success, or similar B2B roles. We care most about strong communication, follow-up discipline, commercial awareness, and the ability to learn quickly in a fast-moving environment
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Excellent English communication skills, both written and spoken
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong organizational skills and attention to detail
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience managing multiple workstreams, follow-ups, and stakeholders at the same time without losing structure
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Comfortable working in performance-oriented environments where consistency, ownership, and reliability matter
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Proactive, coachable, calm under pressure, and able to keep momentum across day-to-day account operations
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong interest in the gaming industry and a good understanding of the PC games ecosystem
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Nice to Have
 
 
 
 
 
 <ul>
 <li>
 Experience in gaming, digital entertainment, or digital distribution
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Exposure to publisher, partner, or account management in an international environment
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience supporting operational processes such as NDAs, contract tracking, signature workflows, and deal coordination
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience coordinating campaigns, launches, promotions, or pricing activities across multiple stakeholders
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Fluency in a different European language in addition to English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 
 
 
 <ul>
 <li>
 A key role directly impacting Gamesporium&rsquo;s publisher operations, account continuity, and long-term growth
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Direct exposure to international publisher relationships and live commercial work
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 The opportunity to work closely with senior leadership and grow into a stronger commercial and account management professional within the games industry
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Flexible working hours within a result-oriented culture
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Monthly freelance contract with competitive compensation based on experience
 </li>
 </ul>
</div>

Publisher Success Manager

Unilever

<div>
 Unilever is currently hiring for Global Customer Hubs Assistant Manager &ndash; O2C Arabia
 
 
 
 Function:
 
 Global Business Services &ndash; Customer Hubs
 
 
 
 Reports to:
 
 Global Customer Hubs Manager &ndash; O2C Arabia
 
 
 
 Scope:
 
 Customer Hubs - Regional (Arabia-Deliver&amp;Collect)
 
 
 
 Location:
 
 Turkey
 
 
 
 Terms &amp; Conditions:
 
 Full-Time
 
 
 
 GLOBAL CUSTOMER HUBS TEAM
 
 
 
 The Global Customer Hubs Team, part of Unilever&rsquo;s Global Business Services (GBS) organisation, plays a key role in transforming how Unilever serves customers globally. GBS brings together customer, marketing, people, and finance services to drive productivity, innovation, and digital adoption at scale.
 
 
 The Global Customer Hubs team partners closely with Customer Operations and Customer Development to deliver end to end execution across Order to Delivery and Bill to Cash processes. By reimagining operations end to end, we build global hubs powered by technology, data, and AI, and operated with leading industry partners.
 
 
 Our work enables faster, simpler, and more efficient customer operations, while freeing local teams to focus on growth and demand generation. With a strong focus on digital innovation, partnerships, and future ready talent, we aim to set new industry standards for customer experience and operational excellence.
 
 
 
 Purpose of the Role
 
 
 
 The Global Customer Hubs Assistant Manager plays a critical role in driving operational excellence and performance governance across Arabia customer operations. The role acts as a key connector between markets, global hubs, and product or capability teams to ensure strong performance outcomes, standardised ways of working, and effective digital adoption across end to end operations.
 
 
 This role is ideal for someone who is passionate about performance management, digital transformation, and simplifying operations through global hubs and standardised processes.
 
 
 
 Key Responsibilities
 
 
 
 Drive Operational and Business Performance
 
 
 <ul>
 <li>
 Monitor and analyse day to day operational KPIs and service levels across Order to Delivery and Collections processes.
 </li>
 <li>
 Support structured performance governance through weekly and monthly reviews, ensuring clear actions, ownership, and follow up.
 </li>
 <li>
 Work with hub and market teams to ensure strong operational controls, risk management, and business continuity readiness.
 </li>
 <li>
 Support productivity and FTE governance, ensuring alignment between operational performance and agreed contractual baselines.
 
 
 </li>
 </ul>
 Enable Standardization and Digital Transformation
 
 
 <ul>
 <li>
 Drive adherence to global process models and standardised frameworks in collaboration with hubs and markets.
 </li>
 <li>
 Support digital adoption and no touch operations by coordinating initiatives across hub, market, and product teams.
 </li>
 <li>
 Contribute to analytics driven insights that strengthen the hub&rsquo;s role as a performance and solutions partner.
 </li>
 <li>
 Support transformation governance initiatives, including automation, GenAI applications, and process simplification.
 
 
 </li>
 </ul>
 Build a High Performing Ecosystem
 
 
 <ul>
 <li>
 Collaborate cross functionally with market, hub, finance, and customer development teams to drive alignment and results.
 </li>
 <li>
 Contribute to a culture of continuous improvement and performance excellence.
 </li>
 <li>
 Actively participate in regional and global hub networks, sharing best practices and lessons learned.
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Engineering, Business, or a related field.
 </li>
 <li>
 Minimum 3 years of experience in Supply Chain, Order to Cash, Customer Operations, or Customer Development Operations.
 </li>
 <li>
 Experience in performance management, governance, or transformation initiatives within one or more relevant process areas.
 </li>
 <li>
 Exposure to KPI management, productivity tracking, and FTE governance.
 </li>
 <li>
 Experience supporting digital adoption or process automation initiatives is an advantage.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong analytical and structured problem solving skills, with a solid understanding of end to end Deliver &amp; Collect processes and their business impact.
 </li>
 <li>
 Performance driven and execution focused, with the ability to translate objectives into clear action plans and measurable outcomes.
 </li>
 <li>
 Strong influencing skills, able to align cross functional stakeholders without direct authority.
 </li>
 <li>
 Experience supporting projects and change initiatives across geographies, with structured communication and stakeholder engagement.
 </li>
 <li>
 Solutions oriented mindset, able to identify root causes, assess risks, and drive corrective actions collaboratively.
 </li>
 <li>
 Strong business acumen, with the ability to link operational performance to financial and customer outcomes.
 </li>
 <li>
 Excellent communication and collaboration skills, with the ability to build effective working relationships across Customer Operations and global product or capability teams.
 
 
 </li>
 </ul>
 
 Leadership Expectations
 
 
 
 <ul>
 <li>
 Care Deeply &ndash; Demonstrates strong commitment to customer experience, people development, sustainability, and performance excellence.
 </li>
 <li>
 Focus on What Counts &ndash; Prioritises what matters most to deliver the greatest impact.
 </li>
 <li>
 Stay Three Steps Ahead &ndash; Thinks boldly and proactively to anticipate customer needs and external trends.
 </li>
 <li>
 Deliver with Excellence &ndash; Takes ownership, moves with pace, and consistently delivers on commitments.
 </li>
 <li>
 Talent Catalyst &ndash; Encourages learning, collaboration, and inclusion, while positively contributing to team engagement and shared success.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Global Customer Hubs Assistant Manager - O2C Arabia

<div><div>Unilever is currently hiring for Global Customer Hubs Assistant Manager &ndash; O2C Arabia 
 
Function: Global Business Services &ndash; Customer Hubs 
Reports to: Global Customer Hubs Manager &ndash; O2C Arabia 
Scope: Customer Hubs - Regional (Arabia-Deliver&amp;Collect) 
Location: Turkey 
Terms &amp; Conditions: Full-Time 
 
GLOBAL CUSTOMER HUBS TEAM 
The Global Customer Hubs Team, part of Unilever&rsquo;s Global Business Services (GBS) organisation, plays a key role in transforming how Unilever serves customers globally. GBS brings together customer, marketing, people, and finance services to drive productivity, innovation, and digital adoption at scale. 
The Global Customer Hubs team partners closely with Customer Operations and Customer Development to deliver end to end execution across Order to Delivery and Bill to Cash processes. By reimagining operations end to end, we build global hubs powered by technology, data, and AI, and operated with leading industry partners. 
Our work enables faster, simpler, and more efficient customer operations, while freeing local teams to focus on growth and demand generation. With a strong focus on digital innovation, partnerships, and future ready talent, we aim to set new industry standards for customer experience and operational excellence. 
 
Purpose of the Role 
The Global Customer Hubs Assistant Manager plays a critical role in driving operational excellence and performance governance across Arabia customer operations. The role acts as a key connector between markets, global hubs, and product or capability teams to ensure strong performance outcomes, standardised ways of working, and effective digital adoption across end to end operations. 
This role is ideal for someone who is passionate about performance management, digital transformation, and simplifying operations through global hubs and standardised processes. 
 
Key Responsibilities 
Drive Operational and Business Performance 
<ul><li>Monitor and analyse day to day operational KPIs and service levels across Order to Delivery and Collections processes.</li><li>Support structured performance governance through weekly and monthly reviews, ensuring clear actions, ownership, and follow up.</li><li>Work with hub and market teams to ensure strong operational controls, risk management, and business continuity readiness.</li><li>Support productivity and FTE governance, ensuring alignment between operational performance and agreed contractual baselines.</li></ul>
Enable Standardization and Digital Transformation 
<ul><li>Drive adherence to global process models and standardised frameworks in collaboration with hubs and markets.</li><li>Support digital adoption and no touch operations by coordinating initiatives across hub, market, and product teams.</li><li>Contribute to analytics driven insights that strengthen the hub&rsquo;s role as a performance and solutions partner.</li><li>Support transformation governance initiatives, including automation, GenAI applications, and process simplification.</li></ul>
Build a High Performing Ecosystem 
<ul><li>Collaborate cross functionally with market, hub, finance, and customer development teams to drive alignment and results.</li><li>Contribute to a culture of continuous improvement and performance excellence.</li><li>Actively participate in regional and global hub networks, sharing best practices and lessons learned.</li></ul> 

Experience &amp; Qualifications 
<ul><li>Bachelor&rsquo;s degree in Supply Chain, Engineering, Business, or a related field.</li><li>Minimum 3 years of experience in Supply Chain, Order to Cash, Customer Operations, or Customer Development Operations.</li><li>Experience in performance management, governance, or transformation initiatives within one or more relevant process areas.</li><li>Exposure to KPI management, productivity tracking, and FTE governance.</li><li>Experience supporting digital adoption or process automation initiatives is an advantage.</li></ul> 

Skills 
<ul><li>Strong analytical and structured problem solving skills, with a solid understanding of end to end Deliver &amp; Collect processes and their business impact.</li><li>Performance driven and execution focused, with the ability to translate objectives into clear action plans and measurable outcomes.</li><li>Strong influencing skills, able to align cross functional stakeholders without direct authority.</li><li>Experience supporting projects and change initiatives across geographies, with structured communication and stakeholder engagement.</li><li>Solutions oriented mindset, able to identify root causes, assess risks, and drive corrective actions collaboratively.</li><li>Strong business acumen, with the ability to link operational performance to financial and customer outcomes.</li><li>Excellent communication and collaboration skills, with the ability to build effective working relationships across Customer Operations and global product or capability teams.</li></ul> 

Leadership Expectations 
<ul><li>Care Deeply &ndash; Demonstrates strong commitment to customer experience, people development, sustainability, and performance excellence.</li><li>Focus on What Counts &ndash; Prioritises what matters most to deliver the greatest impact.</li><li>Stay Three Steps Ahead &ndash; Thinks boldly and proactively to anticipate customer needs and external trends.</li><li>Deliver with Excellence &ndash; Takes ownership, moves with pace, and consistently delivers on commitments.</li><li>Talent Catalyst &ndash; Encourages learning, collaboration, and inclusion, while positively contributing to team engagement and shared success.</li></ul></div> 
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

GoStudent

<div>Rol&uuml;n Genel Tanımı

Ger&ccedil;ek bir fark yaratabileceğin bir ekipte yer almak ister misin? T&uuml;rkiye'deki dinamik ekibimizin bir par&ccedil;ası olabilir ve eğitimin geleceğini aktif şekilde şekillendirebilirsin! GoStudent'ta Global M&uuml;şteri Hizmetleri Y&ouml;neticisi olarak, her &ouml;ğrencinin başarıya ulaşması i&ccedil;in ihtiya&ccedil; duyduğu desteği sağlamada kilit bir rol &uuml;stleniyorsun. Eğitimi d&ouml;n&uuml;şt&uuml;rmek ve &ouml;ğrencilerin hayatında kalıcı bir etki yaratmak isteyen tutkulu bir ekiple birlikte &ccedil;alışma fırsatın var.

Konum 
İstanbul (hibrit) veya T&uuml;rkiye genelinde (remote) 

Misyonumuzdaki Rol&uuml;n:
<ul>
<li>M&uuml;şteri Desteği &ndash; M&uuml;şterilere canlı sohbet, e-posta ve telefon aracılığıyla destek veriyorsun. Ağırlıklı olarak Almanca'ya ihtiya&ccedil; duyacaksın ama DACH b&ouml;lgesinin yanı sıra İspanya, İtalya, Fransa, Polonya ve Hollanda gibi pazarlarda &ccedil;eviri ara&ccedil;larını da kullanacaksın.</li>
<li>Takım &Ccedil;alışması &ndash; Farklı pazarlar i&ccedil;in m&uuml;şteri odaklı &ccedil;&ouml;z&uuml;mler geliştirmek &uuml;zere ekibinle yakın &ccedil;alışıyorsun.</li>
<li>Organizasyon &amp; Problem &Ccedil;&ouml;zme &ndash; Ders planlamalarını koordine ediyor, &ouml;ğretmen aramalarını, rezervasyonları ve t&uuml;m b&ouml;lgelerden gelen acil talepleri y&ouml;netiyorsun.</li>
<li>Ara Y&uuml;z &ndash; M&uuml;şteri hizmetleri ekibi ile eğitmen ağımız arasında k&ouml;pr&uuml; g&ouml;revi g&ouml;rerek s&uuml;re&ccedil;lerin sorunsuz işlemesini sağlıyorsun.</li>
</ul>
Neler Getiriyorsun?
<ul>
<li>M&uuml;şteri Hizmetleri Deneyimi (2&ndash;5 yıl) &ndash; Tercihen daha &ouml;nce m&uuml;şteri desteği veya &ccedil;ağrı merkezi tecr&uuml;ben var, hizmet s&uuml;re&ccedil;lerine hakimsin.</li>
<li>&Ccedil;ok iyi Almanca bilgisi (C1/C2) &ndash; Almanca konuşan m&uuml;şterilerle rahat&ccedil;a iletişim kurabiliyorsun. İngilizce, İtalyanca, İspanyolca, Fransızca, Leh&ccedil;e ya da Yunanca gibi ek diller (en az B2) ise b&uuml;y&uuml;k bir artı.</li>
<li>Ara&ccedil; Kullanım Yetkinliği &ndash; CRM sistemleri ve &ccedil;eviri ara&ccedil;larını etkin şekilde kullanabiliyor, yeni yazılımlara kolayca adapte olabiliyorsun.</li>
<li>İletişim Becerisi &amp; M&uuml;şteri Odaklılık &ndash; M&uuml;şteri ihtiya&ccedil;larını hızla anlıyor, empatiyle yaklaşıyor, net iletişim kurup her zaman uygun &ccedil;&ouml;z&uuml;m&uuml; buluyorsun.</li>
<li>D&uuml;zen &amp; İnisiyatif &ndash; Planlı &ccedil;alışıyor, sorumluluk alıyor ve yoğun zamanlarda bile soğukkanlılığını koruyorsun.</li></ul> 


 Geleceğin: Bu rol, m&uuml;şteri başarısı ve s&uuml;rd&uuml;r&uuml;lebilir memnuniyet d&uuml;nyasına a&ccedil;ılan bir sı&ccedil;rama tahtası. Katkıların, m&uuml;şteri deneyimimizi şekillendirmede b&uuml;y&uuml;k rol oynayacak. 

Potansiyelini Ortaya &Ccedil;ıkarman İ&ccedil;in Yaklaşımımız 

<ul>
<li>Birlikte B&uuml;y&uuml;yoruz &ndash; Gelişim Programımızla kariyerine y&ouml;n ver. LinkedIn Learning'de binlerce kursa, Mentorluk Programına ve aylık &ouml;ğrenme oturumlarına erişimin olacak. Ayrıca seni GoStudent deneyimiyle tanıştırmak i&ccedil;in ilk g&uuml;nden 30 saatlik &uuml;cretsiz birebir dersin hazır.
</li>
<li>Toplulukla G&uuml;&ccedil;len &ndash; GoStudent Kaynak Gruplarımızdan birine katılarak kendini ifade edebileceğin alanlar yarat.
</li>
<li>&Uuml;st D&uuml;zey Ekipman &ndash; İlk g&uuml;nden itibaren ihtiyacın olan teknik ekipmanları sana sağlıyoruz.</li></ul> 

A&ccedil;ıklığa ve &Ccedil;eşitliliğe Bağlılığımız

Benzersiz becerilerini ve tutkunun değerini biliyoruz. Yaşın, cinsiyetin, milliyetin ya da siyasi g&ouml;r&uuml;ş&uuml;n değil &ndash; yeteneğin ve motivasyonun bizim i&ccedil;in &ouml;nemli. Tek boynuzlu bir at bile olsan, yeter ki pozitif bir etki yaratabileceğine inan! T&uuml;m şartları karşılamasan bile, kendine g&uuml;veniyorsan başvur. &Ccedil;&uuml;nk&uuml; &ccedil;eşitlilik bizi daha yaratıcı, yenilik&ccedil;i ve g&uuml;&ccedil;l&uuml; kılıyor.

Hazırsan Başvur!

Eğitimi bizimle birlikte yeniden d&uuml;ş&uuml;nmeye, hırslı bir ekibin par&ccedil;ası olmaya ve ger&ccedil;ek bir etki yaratmaya hazırsan hemen başvur!

 L&uuml;tfen &ouml;zge&ccedil;mişini PDF formatında ve tercihen İngilizce olarak y&uuml;kle&mdash;&ccedil;&uuml;nk&uuml; DOC formatı sistemimizde desteklenmeyebilir. 


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