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customer experience and growth intern

customer experience manager

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 The Customer Service Lead will manage and enhance the customer experience at the Velodrome, focusing on booking management, event coordination, and venue operations. This role oversees the front-of-house team, implements service strategies, manages booking and CRM systems, and ensures smooth day-to-day operations and major events. The role also involves maintaining service standards, staff training, and compliance with safety and operational procedures.
 
 
 
 
 
 
 
 R
 
 1. Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
 </li>
 <li>
 Set service standards and KPIs; monitor and ensure achievement.
 </li>
 <li>
 Support Duty Managers in rota planning, peak times coverage, and professional development.
 </li>
 <li>
 Conduct coaching, mentoring, performance reviews, and regular 1:1 meetings.
 </li>
 <li>
 Approve leave and manage personnel-related tasks for front-of-house staff.
 </li>
 </ul>
 
 
 2. Customer Experience &amp; Booking Management
 
 
 <ul>
 <li>
 Manage all booking systems, memberships, and CRM processes ensuring accuracy and smooth operation.
 </li>
 <li>
 Oversee customer feedback channels (surveys, complaints, CRM) and implement improvements.
 </li>
 <li>
 Act as escalation point for complex complaints and critical incidents.
 </li>
 <li>
 Ensure accessibility and inclusivity for all visitors, including People of Determination.
 </li>
 <li>
 Check and maintain all literature, advertised programs, and online booking information.
 </li>
 <li>
 Coordinate communications with customers pre- and post-booking for upselling and engagement.
 </li>
 <li>
 Manage venue merchandise, stock, and financial transactions linked to bookings and services.
 </li>
 </ul>
 
 
 3. Operations &amp; Systems Management
 
 
 <ul>
 <li>
 Maintain POS and FOH computer systems, providing staff training as needed.
 </li>
 <li>
 Oversee day-to-day front-of-house operations in alignment with venue schedules and events.
 </li>
 <li>
 Ensure compliance with Standard Operating Procedures (SOPs) and Emergency Action Plans.
 </li>
 <li>
 Manage critical incident response when required.
 </li>
 </ul>
 
 
 4. Event &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Oversee customer-facing aspects of events, including registration, accreditation, and ticketing.
 </li>
 <li>
 Coordinate with internal teams to ensure smooth event execution.
 </li>
 <li>
 Build and maintain relationships with cycling clubs, schools, federations, and community partners.
 </li>
 </ul>
 
 
 5. Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all customer service activities comply with Health &amp; Safety, Equality, Financial, and Sustainability policies.
 </li>
 <li>
 Monitor audits, quality assurance, and incident reports; implement corrective actions.
 </li>
 </ul>
 
 
 6. General Responsibilities
 
 
 <ul>
 <li>
 Adhere to Modon policies and procedures, including Health &amp; Safety, Financial Regulations, Equality &amp; Diversity, and Sustainability.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Fluent in English; Arabic or other languages advantageous.
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First Aid certification preferred; Defibrillator and Health &amp; Safety training advantageous.
 </li>
 </ul>
 
 
 Experience &amp; Competencies:
 
 
 <ul>
 <li>
 6&ndash;8 years in customer service leadership, preferably in sports, leisure, or event venues.
 </li>
 <li>
 Proven track record managing front-of-house teams in high-volume environments.
 </li>
 <li>
 Knowledge of booking, membership, Direct Debit, admission, and CRM systems.
 </li>
 <li>
 Financial acumen, cash handling, and reporting experience.
 </li>
 <li>
 Strong communication, interpersonal, and conflict resolution skills.
 </li>
 <li>
 Ability to operate professionally during high-pressure events.
 </li>
 <li>
 Customer-focused, organized, and flexible to work evenings, weekends, and extended shifts.
 </li>
 <li>
 Cultural sensitivity, inclusivity, and ability to promote venue services effectively.
 </li>
 <li>
 Understanding of Health &amp; Safety legislation relevant to venue operations.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

IDP Education Ltd

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at Role purpose The People Experience Manager - UAE, is responsible for driving all people related matters and managing the day-to-day implementation of People Experience initiatives and policies in both operational and strategic levels in order to achieve high performance and high engagement organisation.The role will be working closely with the Country Director (CD), Regional People Experience Director (RPxD) and the People Experience teams in both Dubai and Abu Dhabi offices, to develop and deliver a number of programs and campaigns aiming to provide our people with the best employment experience.The role will be based in Dubai and will cover in some instances IDP's branch across UAE. It will require occasional travels within and outside the country. Detailed Description People Data & Process Integrity <ul><li>Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF).</li><li>Collaborate with the RPxD and SF team in designing, testing and implementing new modules in SF.</li><li>Drive an adoption of the internal social media, JAM, to deliver a great people experience through regular content contributions and active participation in relevant discussions and topics.</li><li>Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience.</li></ul> Talent Acquisition & On-boarding <ul><li>Manage and facilitate the talent acquisition process by collaborating with both internal (hiring managers, CD, RPxD) and external (internal recruiting team, IDP Career Portal, recruitment agencies, job posting websites, candidates) parties through an effective use of the dedicated Application Tracking System (JobScore) to attract, recruit and hire high quality talent into the organisation.</li><li>Ensure an effective and efficient talent acquisition process to provide a positive experience for hiring managers as well as candidates.</li><li>Conduct analysis, assess recruitment results, and identify areas of opportunity and change. Use the data to evaluate sourcing effectiveness, determine progress and process improvement.</li><li>Manage onboarding and induction program to provide new joiners with a smooth and seamless onboarding experience. Ensure that new joiners are properly oriented about the company.</li></ul> Compensation & Benefits <ul><li>Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time.</li><li>Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.</li><li>Lead and facilitate the annual salary and bonus review process by working closely with the CD and RPxD.</li><li>Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes.</li></ul> Rewards & Culture <ul><li>Manage, facilitate and promote the Company's employee recognition programs in Global and Country levels.</li><li>Directly support the County Director to create a collaborative work environment cross department through effective internal communications via such channels as emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.</li><li>Encourage and advise managers to effectively manage and drive team's performance through the use of the Company's performance management tool (RISE).</li></ul> Capability & Performance <ul><li>Act as focal point for organising training and development activities in the country (e.g. STAR/ SUCCEED programs).</li><li>Monitor and follow up with employees on mandatory training completion/e-Policy acknowledgement in SF.</li><li>Collect training requirements and support CD and RPxD in conducting training need analysis and setting up delivery/implementation plan for both internal and external training courses e.g. leadership training, digital marketing training and conferences, etc.</li></ul> Policies, Compliance and Others <ul><li>Oversee the administration of Visa and work permit related issues such as application, renewal, cancellation, appealing and updating required employee information to relevant governmental agencies.</li><li>Ensure all policy and procedures, HR Manual and employee handbook are up to date.</li><li>Provide guidance on local employment legislation as and when requested by the CD and employees.</li><li>Oversee the statutory compliance related to people (payments and reporting, Manpower reports to Ministry of Manpower, etc.).</li></ul> Required Experience Essential Requirements:<ul><li>Bachelor's degree or higher in HR Management, Business Studies/Administration/Management or related field</li><li>Must have 2 years' experience in similar role for a medium to large Multinational organisation</li><li>Based in Dubai</li><li>Excellent fluency in English to collaborate with global teams</li><li>Sound understanding of the principles underpinning great employee experiences and labour laws</li><li>Effective communication and interpersonal skills, and able to engage effectively with all levels of the organisation</li><li>Highly organised, meticulous, able to prioritise and multitask with minimal supervision</li><li>Demonstrated ability to manage internal and external relationships</li><li>High degree of initiative and advanced problem-solving skills</li><li>Proficient in Microsoft suite, especially Excel and PowerPoint</li></ul>Desirable Requirements:<ul><li>Proactive to implement process improvements</li><li>Experience working in MNC with matrix organisation setting</li><li>Experience in SAP and payroll processing</li><li>Proactive personality with positive influence on our people</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Business Development and Sales</li><li>Industries</li><li>Education Administration Programs</li></ul>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.<img src="https://www.jobg8.com/Tracking.aspx?2BLAx2Vk0CYAyvAg91A3144mg2ISImvAg" width="0" height="0" />

People Experience Manager- UAE

Dubai Based Marine Safety Company

We&rsquo;re Hiring: Customer Management ExecutiveLocation: Abu Dhabi Company: Louis Marine Employment Type: Full-TimeAbout UsLouis Marine is a fast-growing marine safety company serving clients worldwide. We specialize in inspection and servicing of Lifeboats, Fire Fighting Appliances, Liferafts, Automation Systems, Load Testing, and Safety Equipment Supply. With a strong commitment to quality and safety, we strive to deliver excellence in every service we provide.Job OverviewWe are seeking a Customer Management Executive to join our dynamic team. The ideal candidate will build and maintain strong relationships with clients, understand their needs, and ensure customer satisfaction while promoting our range of marine safety solutions.Key Responsibilities<ul><li>Build and maintain long-term relationships with clients through regular communication.</li><li>Meet with potential clients to assess their needs and identify business opportunities.</li><li>Conduct detailed client requirement assessments and propose suitable solutions.</li><li>Address client concerns promptly and professionally.</li><li>Engage with existing clients to encourage renewals, upgrades, and additional services.</li><li>Collaborate with internal teams to ensure smooth service delivery and client satisfaction.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s / Master&rsquo;s degree in any discipline.</li><li>1&ndash;2 years of experience in Sales or Marketing is desirable.</li><li>Freshers with strong communication and interpersonal skills are welcome to apply.</li><li>Female candidates will be given preference.</li><li>Candidates holding a sponsored visa will be given preference.</li><li>Valid UAE Driving License will be an added advantage.</li><li>Candidates residing in or around Abu Dhabi are encouraged to apply.</li></ul>Key Skills<ul><li>Excellent English communication (verbal &amp; written).</li><li>Strong client relationship and negotiation skills.</li><li>Proactive, confident, and goal-oriented attitude.</li><li>Good organizational and follow-up skills.</li></ul>Working HoursMonday to Saturday<ul><li>Monday to Friday: 08:00 AM &ndash; 05:00 PM</li><li>Saturday: 08:00 AM &ndash; 01:30 PM</li></ul>Joining AvailabilityImmediate joiners preferred or within 30 days.Why Join Us?<ul><li>Opportunity to work with a growing global marine brand.</li><li>Supportive and collaborative work environment.</li><li>Career growth and learning opportunities in the marine safety industry.</li></ul>Apply now and become a part of Louis Marine&rsquo;s journey toward excellence in marine safety!Job Types: Full-time, FresherPay: AED2,000.00 - AED3,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>

Customer Management Executive (Female)

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

Majid Al Futtaim

Business Introduction Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day. Job Title Assistant Store Manager Lifestyle Operations Role Summary The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputize for the Store Managers in their absence for the daily operations of the store and its workforce in line with the overall business objectives. Role Profile <ul><li>Lead The Team In Excellent Customer Service Standards and Enable the Fulfillment of Exceptional Customer Experiences Through a Clear Understanding of Company/Brand Cx Standards, Individual Customer Needs, And an Awareness of Current Trends</li><li>Drive The Store Team to Deliver the Highest Levels of Customer Service At All Times</li><li>Follow Up and Resolve All Customer Complaints In A Professional and Timely Manner, Escalating and Reporting To The Store Manager.</li><li>Drive Sales And Take Initiative To Increase Sales And Business Improvement Through Keen Awareness of Set KPI Targets</li><li>Manage And Implement All Sales Promotions And Brand Activities, Providing Communication To The Relevant Support Teams To Ensure Maximization Of Sale</li><li>Ensure Smooth Store Operations In The Absence Of The Store Manager, Dealing With Any Potential Disruptions To the Business In A Timely Manner.</li><li>Implement, Manage And Maintain Compliance To Company Policies And Guidelines To Minimize Stock Loss And Damage</li><li>Liaise With The Excellence And Compliance Team In Order To Prepare And Implement Stock Counts As Per Company Policy.</li></ul> Requirements <ul><li>Diploma - High School Certificate</li><li>Qualification In Retail Related Field Is An Added Advantage</li><li>Minimum 4-5 Years' Industry Experience</li><li>Excellent To Fluent English</li><li>Must Be A Team Player</li><li>Excellent Communication Skills</li></ul> What We Offer <ul><li>At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work from any country in the world for 30 days a year.</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul>

Assistant Store Manager - eleventy

The Sanad Group

<div>
 
 
 1. JOB PURPOSE/SUMMARY:
 
 
 
 The Key Account Manager is responsible for effectively managing and coordinating Engine Shop Visits with internal and external customers, ensuring adherence to Sanad Aerotech&rsquo;s financial long-term targets. The role involves building strong customer relationships, overseeing visit requirements, collaborating with internal teams, providing timely updates, and identifying opportunities for improvement to foster successful long-term partnerships.
 
 
 
 
 
 Key Account Manager may be responsible for a larger and more complex portfolio of customer accounts compared to the junior key accounts managers. They may handle high-value or strategic accounts that require special attention.
 
 
 
 
 
 Lastly, they may also be requested to provide mentoring/coaching to junior accounts managers to help them further develop their skills and knowledge to successfully manage customer accounts.
 
 
 
 2. KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 
 
 <ol>
 <li>
 Account Management
 </li>
 </ol>
 <ul>
 <li>
 Manage and oversee assigned key accounts, taking full responsibility for their performance, profitability, retention, and customer satisfaction.
 </li>
 <li>
 Identify up-selling opportunities, analyze performance metrics, and implement strategies to optimize performance and drive profitability.
 </li>
 <li>
 Proactively address any issues or challenges that may arise with the accounts to maintain a positive and productive relationship, including the management of possible outstandings as per Sanad procedures.
 </li>
 </ul>
 
 2.Coordination and Collaboration
 
 <ul>
 <li>
 Collaborate and coordinate with multiple internal departments, including engineering, operations, logistics, and supply chain, to plan and execute Engine Shop Visits effectively.
 </li>
 <li>
 Demonstrate excellent coordination and communication skills to ensure seamless and efficient planning and execution of shop visits.
 </li>
 </ul>
 
 3.Data Management and Communication
 
 <ul>
 <li>
 Attend regular meetings with internal teams and external customers to facilitate communication, share updates, align on goals, and address challenges.
 </li>
 <li>
 Actively engage with stakeholders to gather feedback, manage projects, and address concerns.
 </li>
 </ul>
 
 4.Stakeholder Meetings
 
 <ul>
 <li>
 Attend regular meetings with internal teams and external customers to facilitate communication, share updates, align on goals, and address challenges.
 </li>
 <li>
 Actively engage with stakeholders to gather feedback, manage projects, and address concerns.
 </li>
 </ul>
 
 5.Customer Meetings
 
 <ul>
 <li>
 Schedule and conduct weekly meetings with customers to ensure ongoing communication, assess project milestones, and provide feedback.
 </li>
 <li>
 Proactively schedule and manage these meetings to maintain a close and productive relationship with customers.
 </li>
 </ul>
 
 6.Financial Analysis
 
 <ul>
 <li>
 Collaborate with the Finance and Invoicing department to perform financial reviews on engine shop visits, analyze costs and revenue, and ensure accurate financial reporting.
 </li>
 <li>
 Work closely with the finance team to make informed decisions that contribute to the financial success of shop visit operations.
 </li>
 <li>
 Maybe accountable for the financial and commercial viability of the shop visits managed by the other key account manager
 </li>
 </ul>
 
 7.Perform other duties as required
 
 <ul>
 <li>
 Be adaptable and willing to take on additional responsibilities as needed to support the team and organization
 </li>
 </ul>
 
 
 
 
 
 9. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 
 (Education/Certification/
 
 
 
 
 
 
 Licensure/Professional Membership)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, finance, economics, or another relevant discipline/course is preferred.
 </li>
 <li>
 Vocational or technical training certificate or diploma in account management is acceptable with at least 5 years of relevant experience.
 </li>
 <li>
 Driver&rsquo;s license is preferred.
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 Minimum of 5 years of experience in managing complex aviation MRO agreements with a proven track record of success.
 </li>
 <li>
 Minimum of 5 years in a customer-facing role.
 </li>
 <li>
 Around 3 years of Project Management experience.
 </li>
 <li>
 1 year of management/supervisory experience.
 </li>
 <li>
 Experience with V2500, Trent700, LEAP, and GenX engines is advantageous.
 </li>
 </ul>
 
 
 Job Specific Competencies:
 
 
 <ol>
 <li>
 
 Customer Relationship Management
 
 : Ability to build and maintain strong relationships with customers and internal stakeholders, ensuring a high level of satisfaction and loyalty. The Senior Key Accounts Manager should be skilled in understanding customer needs and providing solutions that meet their requirements effectively.
 </li>
 <li>
 
 Communication and Presentation
 
 : Excellent communication and presentation abilities, both written and verbal. The Senior Key Accounts Manager should be capable of conveying complex information to various stakeholders, including senior management, in a clear and concise manner.
 </li>
 <li>
 
 Emotional Intelligence
 
 : High emotional intelligence, enabling the Senior Key Accounts Manager to understand and manage emotions effectively, as well as empathize with others, especially in challenging situations.
 </li>
 <li>
 
 Intercultural Intelligence
 
 : Ability to adapt and interact effectively with individuals from different cultural backgrounds, considering their unique perspectives and values.
 </li>
 <li>
 
 Engine MRO Engineering Know-how
 
 : Intermediate level understanding of engine maintenance, repair, and overhaul processes, with specific knowledge of V2500, Trent700, LEAP, and GenX engines as an advantage.
 </li>
 <li>
 
 Finance for Non-finance Roles
 
 : Basic understanding of financial concepts and principles to analyze financial data and contribute to financial decision-making of aviation MRO shop visits (Labor and Material cost analysis).
 </li>
 <li>
 
 Strategic Thinking
 
 : Ability to think strategically and proactively identify opportunities for growth and improvement in account management processes.
 </li>
 <li>
 
 Problem Solving
 
 : Capability to analyze complex issues and develop innovative solutions to address challenges and improve operational efficiency.
 </li>
 <li>
 
 Proactivity and Results-Driven Attitude
 
 : Demonstrated proactive approach to work, taking initiative to achieve goals, and maintaining a results-oriented mindset.
 </li>
 <li>
 
 Coaching or Mentoring
 
 : Senior Key Accounts Manager should be equipped to provide training and guidance to Key Accounts Managers, helping them develop the skills and knowledge needed to effectively manage customer accounts.Sharing successful strategies, best practices, and lessons learned from managing key accounts, providing Key Accounts Managers with practical insights and tools for success.
 </li>
 </ol>
 
 
</div>

Key Account Manager – Commercial & Sales

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
 The Store Manager oversees all aspects of the store's operations with a focus on sales growth and profitability. The role involves ensuring exceptional customer service, maintaining merchandising standards, and fostering a skilled and motivated team. Success in this position requires strategic planning and execution to meet financial targets and enhance the overall customer experience.
 
 
 
 What You Will Do:
 
 
 
 People Development / HR
 
 
 <ul>
 <li>
 Recruit, hire, develop, and retain high-quality management and associates for the store.
 </li>
 <li>
 Lead by example and provide training, development, and ongoing feedback on product knowledge and selling skills.
 </li>
 <li>
 Conduct weekly staff meetings and daily briefings to recap performance and communicate new goals and procedures.
 
 
 </li>
 </ul>
 Customer Experience / Sales
 
 
 <ul>
 <li>
 Prioritize excellent customer service by executing the Customer Experience through regular assessment and coaching.
 </li>
 <li>
 Maintain visibility on the selling floor to answer questions and support selling functions.
 </li>
 <li>
 Implement visual merchandising standards, directives, and promotions, ensuring cleanliness and organization.
 
 
 </li>
 </ul>
 Drive Sales &amp; Profitability
 
 
 <ul>
 <li>
 Meet or exceed profitability expectations for sales, payroll, shrink, and conversion.
 </li>
 <li>
 Create and execute strategies to maximize sales while controlling expenses.
 
 
 </li>
 </ul>
 Operational Effectiveness
 
 
 <ul>
 <li>
 Control company assets by meeting loss prevention measures including inventory management.
 </li>
 <li>
 Execute and comply with all company policies and store procedures.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent customer service orientation.
 </li>
 <li>
 Ability to implement and maintain visual merchandising standards.
 </li>
 <li>
 Strategic thinking and financial acumen.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High school education or equivalent preferred.
 </li>
 <li>
 Minimum two years of experience as an Assistant Store Manager with a proven track record in driving sales and profit.
 </li>
 <li>
 Proficiency in business English and report analysis skills.
 </li>
 <li>
 Good computer skills with experience in Outlook, Excel, and SAP.
 </li>
 </ul>
</div>

Store Manager | Retail | Abu Dhabi

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