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associate key account manager

associate product marketing manager Jobs in Boston

associate product marketing manager

customer success manager

customer success senior associate Jobs in Boston

customer success senior associate

customer success senior manager Jobs in Boston

customer success senior manager

customer experience manager

athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
The Opportunity: 
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
 
Position Summary: 
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
 
Responsibilities may include, but are not limited to: 
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
 
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
 
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
 
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
 
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
 
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
 
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
 
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
 
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena ’ s release schedule
 
Raise opportunities for growth to the account’s Account Executive
 
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
 
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
 
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
 
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
 
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
 
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
 
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
 
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
 
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
 
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
 
Desired Qualifications : 
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
 
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
 
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
 
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
 
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
 
Behaviors & Abilities Required: 
Stellar customer relationship skills and high emotional intelligence
 
Self-driven and results-oriented with a positive and constructive outlook
 
Ability to successfully negotiate difficult conversations
 
Strong customer service mindset
 
Ability to efficiently manage and prioritize work across multiple accounts
 
Ability to take initiative with little to no direction
 
Proactive and high energy work style
 
Conflict resolution skills
 
Empathic communicator with a consultative approach, able to see things from other person's point of view
 
Very strong problem-solving ability and ownership, regardless of subject matter
 
Ability to travel as needed, typically 20% or less
 
Ability to work independently as well as part of an extended, cross-functional team
 
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
 
California: https://www.athenahealth.com/salary-range/ca-nontech-manager
 
Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
 
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
 
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
 
New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
 
Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Customer Success Senior Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
The Opportunity: 
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
 
Position Summary: 
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
 
Responsibilities may include, but are not limited to: 
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
 
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
 
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
 
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
 
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
 
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
 
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
 
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
 
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena ’ s release schedule
 
Raise opportunities for growth to the account’s Account Executive
 
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
 
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
 
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
 
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
 
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
 
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
 
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
 
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
 
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
 
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
 
Desired Qualifications : 
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
 
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
 
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
 
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
 
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
 
Behaviors & Abilities Required: 
Stellar customer relationship skills and high emotional intelligence
 
Self-driven and results-oriented with a positive and constructive outlook
 
Ability to successfully negotiate difficult conversations
 
Strong customer service mindset
 
Ability to efficiently manage and prioritize work across multiple accounts
 
Ability to take initiative with little to no direction
 
Proactive and high energy work style
 
Conflict resolution skills
 
Empathic communicator with a consultative approach, able to see things from other person's point of view
 
Very strong problem-solving ability and ownership, regardless of subject matter
 
Ability to travel as needed, typically 20% or less
 
Ability to work independently as well as part of an extended, cross-functional team
 
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
 
California: https://www.athenahealth.com/salary-range/ca-nontech-manager
 Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
 Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
 New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
 New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
 Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Customer Success Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
The Opportunity: 
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
 
Position Summary: 
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
 
Responsibilities may include, but are not limited to: 
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
 
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
 
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
 
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
 
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
 
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
 
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
 
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
 
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena’s release schedule
 
Raise opportunities for growth to the account’s Account Executive
 
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
 
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
 
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
 
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
 
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
 
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
 
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
 
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
 
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
 
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
 
Desired Qualifications : 
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
 
3 – 5 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
 
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
 
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
 
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
 
Behaviors & Abilities Required: 
Stellar customer relationship skills and high emotional intelligence
 
Self-driven and results-oriented with a positive and constructive outlook
 
Ability to successfully negotiate difficult conversations
 
Strong customer service mindset
 
Ability to efficiently manage and prioritize work across multiple accounts
 
Ability to take initiative with little to no direction
 
Proactive and high energy work style
 
Conflict resolution skills
 
Empathic communicator with a consultative approach, able to see things from other person's point of view
 
Very strong problem-solving ability and ownership, regardless of subject matter
 
Ability to travel as needed, typically 20% or less
 
Ability to work independently as well as part of an extended, cross-functional team
 
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
 
California: https://www.athenahealth.com/salary-range/ca-nontech-sr-associate
 Colorado: https://www.athenahealth.com/salary-range/co-nontech-sr-associate
 Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-sr-associate
 New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-sr-associate
 New York: https://www.athenahealth.com/salary-range/ny-nontech-sr-associate
 Washington: https://www.athenahealth.com/salary-range/wa-nontech-sr-associate
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Customer Success Senior Associate

The Atlas° Hotel

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
Overview:
<div>
Step into the future of hospitality at The Atlas Hotel.</div><div>
The Atlas, Boston&rsquo;s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership.</div><div>
Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration&mdash;where every day is a first.</div><div></div><div> 
At Atlas, every stay becomes a finely crafted story&mdash;one that blends elegance, sincerity, and a sense of place. The Guest Experience Manager is the curator of that story: orchestrating flawless service across all touchpoints, anticipating needs before they arise, and turning moments into memories through thoughtful personalization. This leader champions Atlas&rsquo;s promise&mdash;from pre&#8209;arrival planning to post&#8209;stay follow&#8209;up&mdash;ensuring our guests feel known, cared for, and inspired.</div><div></div> 
The Guest Experience Manager role will elevate the end&#8209;to&#8209;end guest journey by, anticipating guest preferences and personalizing experiences at scale. Coordinating in-room dining, amenities, and small VIP events to exact Atlas standards. Primarily, Serving as the primary liaison for VIPs and repeat guests. 
<div></div>
Responsibilities:

 Guest Planning &amp; Personalization<ul><li>
3&#8209;Day Arrival Outlook: Conduct daily reviews of arrivals (rolling 72 hours) to identify VIPs, repeat guests, special occasions, and preferences.</li><li>
Pre&#8209;Arrival Design: Partner with Front Office and Housekeeping to confirm room readiness, amenities, and any bespoke touches that align with guest profiles.</li><li>
Upgrade Strategy: Manage room inventory and collaborate with Reservations/Front Desk to extend upgrades based on availability, guest loyalty, rate category, and overall impact on experience.</li><li>
Profiling &amp; Notes: Maintain accurate, insightful guest profiles in PMS/guest recognition systems to enable continuity across stays.</li></ul><div></div> 
VIP &amp; Loyalty Engagement<ul><li>
Direct Connection: Reach out pre&#8209;arrival to confirm details, capture preferences, and propose curated options (dining times, local experiences, wellness, etc.).</li><li>
On&#8209;Property Liaison: Serve as the single point of contact throughout the stay for VIPs&mdash;coordinating itinerary changes, resolving issues swiftly, and ensuring proactive touchpoints.</li><li>
Welcome &amp; Celebrations: Coordinate elegant welcome amenities and celebration moments (anniversaries, birthdays, milestones) with precise timing and presentation.</li><li>
Post&#8209;Stay Follow&#8209;Up: Send tailored thank&#8209;yous, collect feedback, and document insights to deep</li></ul> 
Service Excellence Oversight<ul><li>
In&#8209;Room Dining (IRD):</li><li><ul><li>
Monitor ticket times, delivery standards, bag presentation aesthetics.</li><li>
Reconcile daily IRD orders with POS and guest folios, ensuring accuracy and timely closeout.</li></ul></li><li>
Service Recovery:</li><li><ul><li>
Own issues from first report to full resolution.</li><li>
Document learnings and implement prevention measures.</li></ul></li></ul> 
 Concierge&#8209;Level Curation<ul><li>
Priority Access: Secure reservations at AMA and Foxglove; maintain preferred&#8209;partner protocols and blackout calendars.</li><li>
Local Partnerships: Build relationships with notable venues, experiences, and tastemakers&mdash;curating itineraries that reflect authenticity and Atlas style.</li><li>
Insider Guidance: Keep dynamic lists of recommendations tailored to guest segments (families, wellness, culinary, culture, nightlife).</li></ul><div></div> 
Team Leadership &amp; Culture<ul><li>
Inspire Excellence: Lead and schedule bell / door associates.</li><li>
Training &amp; Coaching: Deliver ongoing skills training in service artistry, product knowledge, and problem resolution.</li><li>
Daily Line&#8209;Ups: Conduct pre&#8209;shift briefings covering arrivals, VIP notes, standards refreshers, and safety moments.</li><li>
Atlas Culture: Model our brand behaviors&mdash;Anticipate. Personalize. Elevate. Own it. Foster a culture of warmth, accountability, and teamwork.</li></ul>
Inventory &amp; Financial Stewardship<ul><li>
Peak&#8209;Efficiency Par Levels: Manage food and beverage inventories with precision; monitor usage, waste, and variances.</li><li>
Cost Controls: Partner with Finance/Culinary on ordering cycles, yield management, and monthly stock reconciliations.</li><li>
Billing Integrity: Ensure all charges are posted, verified, and compliant with policy.</li></ul><ul><li>
Tools Mastery: Leverage PMS, POS, guest profiling/CRM, and communication platforms to align the operation around each guest.</li><li>
Daily Reporting: Maintain a concise guest experience log, shift handover notes, VIP trackers, and issue&#8209;resolution records.</li><li>
KPI Visibility: Share dashboards and highlights in leadership huddles; escalate risks early with solutions in hand.</li></ul> 
<div></div>
Qualifications:
<ul><li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>
Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>
Attend all hotel required meetings and trainings.</li><li>
Participate in M.O.D. coverage as required.</li><li>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>
Maintain high standards of personal appearance and grooming, including wearing nametags.</li><li>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</li><li>
Must be able to maintain confidentiality of information.</li><li>
Perform other duties as requested by management.</li><li>
Maintain a warm and friendly demeanor at all times.</li></ul></div>

Guest Experience Manager

Wellist

<div>
 At Wellist, we support people through life's most complex moments&mdash;whether they're navigating cancer treatment, caring for an aging parent, or simply trying to manage the day-to-day. Every interaction matters. And as our
 
 
 Senior Manager, Patient and Employee Experience
 
 
 , you'll be accountable for making sure every one of them is exceptional.
 
 
 We're looking for a high-empathy, high-accountability leader who's as comfortable jumping on the phones as they are setting strategy. You'll own our frontline Support Center operations and Patient Ambassador program&mdash;personally ensuring every patient or employee is connected to the
 
 right
 
 resource with urgency, clarity, and care.
 
 
 This is not a behind-the-scenes role. You'll set the tone for our team and directly shape the experience of every user we serve.
 
 
 
 What You'll Own
 
 
 
 
 Hands-On Execution
 
 
 
 <ul>
 <li>
 This is a see one &ndash; do one &ndash; teach one environment. You'll roll up your sleeves at our Copley Boston office five days a week, eight hours a day&mdash;answering calls, resolving cases, and stepping in wherever help is needed.
 </li>
 <li>
 You'll know the operations inside and out, using that knowledge to build better systems and directly improve outcomes.
 </li>
 <li>
 Travel to Connecticut (minimum of 1-2 days a month) to shadow, support, and coach our Patient Ambassadors&mdash;ensuring every patient interaction meets our highest standards.
 
 
 </li>
 </ul>
 
 End-to-End User Excellence &amp; Escalations
 
 
 
 <ul>
 <li>
 Guarantee a high-quality, personalized experience for every employee and patient we support.
 </li>
 <li>
 Serve as the point of escalation for complex or sensitive situations&mdash;resolving them thoroughly and with compassion.
 </li>
 <li>
 Identify user pain points, streamline workflows, develop new training models, and continuously refine scripts and protocols.
 </li>
 <li>
 Put in place scalable systems and refine processes to drive greater efficiency and elevate the quality of operations.
 </li>
 <li>
 Partner with client executives to ensure alignment with clinical, operational, and safety priorities.
 </li>
 <li>
 Deliver clear, timely client communications and trainings as needed.
 
 
 </li>
 </ul>
 
 Performance-Driven Team Leadership
 
 
 
 <ul>
 <li>
 Set, track, and uphold clear service standards (e.g., response time, satisfaction scores, enrollment metrics).
 </li>
 <li>
 Manage daily team schedules and coverage to support both proactive and inbound outreach.
 </li>
 <li>
 Lead daily huddles and regular performance reviews; use each interaction as a chance to coach and improve.
 </li>
 <li>
 Model excellence&mdash;showing your team exactly what "great" looks like and constantly raising the bar.
 
 
 </li>
 </ul>
 
 Team Development &amp; Coaching
 
 
 
 <ul>
 <li>
 Provide real-time 1:1 coaching for Wellbeing Specialists (Boston) and Patient Ambassadors (Connecticut).
 </li>
 <li>
 Create development plans that help each team member grow&mdash;and ensure those plans align with company needs.
 </li>
 <li>
 Lead hiring, onboarding, and ongoing training as the team scales.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 <ul>
 <li>
 
 3 months in:
 
 You can execute every function in the operation and have built trust with your team by delivering on SLAs and improving 2&ndash;3 key performance areas.
 </li>
 <li>
 
 6 months in:
 
 You've introduced new tools, trainings, or workflows that elevate the user experience and enable your team to exceed performance benchmarks. You've onboarded and upskilled new team members effectively.
 </li>
 <li>
 
 12 months in:
 
 You've built a scalable model of operational excellence. The systems you've implemented are measurable, repeatable, and agile&mdash;ready to grow across clients and geographies. You're recognized as a culture carrier, a coach who develops high-performing talent, and a leader who raises the bar across the board.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 5+ years leading high-performing customer service or care coordination teams, ideally in healthcare, wellness, or other service-driven industries
 </li>
 <li>
 Experience operating in high-growth, resource-constrained environments where expectations evolve rapidly
 </li>
 <li>
 Proven ability to drive performance through metrics, coaching, and operational leadership
 </li>
 <li>
 Strong comfort with data, metrics, and making decisions that improve team outcomes
 </li>
 <li>
 A balance of empathy and urgency&mdash;you move fast and lead with care
 </li>
 <li>
 Experience managing hybrid or distributed teams
 
 
 </li>
 </ul>
 
 About Wellist:
 
 
 
 Wellist is a mission-driven digital health company leading the way in revolutionizing how employers enhance employee well-being while reducing costs. Our innovative solution delivers the "right resources at the right time," using a precision resource-matching platform, targeted activation campaigns, and employee-driven data. By simplifying benefits access and amplifying value from existing benefits partners, we help organizations improve employee outcomes and achieve significant cost reductions.
 
 
 Wellist's outstanding contributions have been recognized by organizations including Fast Company (Most Innovative Companies 2024 - Human Resources), MassTLC (Most Innovative Technology of the Year), Rock Health (Top 50 in Digital Health, Diversity, Leadership), American Business Awards (Company of the Year, Silver Stevie) and BostInno (50onFire).
 
 
 
 Why work here:
 
 
 
 <ul>
 <li>
 
 A meaningful mission
 
 - join a team that makes a difference for patients and families.
 </li>
 <li>
 
 Outstanding benefits
 
 - excellent medical and dental insurance coverage, life &amp; disability insurance, up to 3 weeks of PTO and a generous parental leave policy.
 </li>
 <li>
 
 Opportunities to develop your career
 
 - expand your resume with a Series A stage healthcare startup.
 
 
 </li>
 </ul>
 
 At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
 
</div>

Senior Manager, Patient and Employee Experience

Evercommerce

<div><div><div><div>EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.</div><div> 
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/</div></div><div> 
We are seeking a Manager of Account Management to lead and inspire a team of 6 Account Managers focused on driving expansion growth across our customer base. This leader will coach, develop, and scale the team to achieve quota attainment, improve customer satisfaction, and deepen adoption of EverHealth solutions.</div><div> 
Responsibilities:</div><div><ul><li>
Lead, mentor, and develop a high-performing Account Management team of 6-8 reps.</li></ul></div><div><ul><li>
Drive expansion revenue through upsell, cross-sell, and contract renewals.</li></ul></div><div><ul><li>
Establish clear performance expectations, pipeline management, and forecasting rigor.</li></ul></div><div><ul><li>
Partner with Marketing, Product, and Customer Success to identify growth opportunities.</li></ul></div><div><ul><li>
Implement Sandler methodology and other proven sales frameworks to improve deal qualification and execution.</li></ul></div><div><ul><li>
Monitor customer health and proactively address churn risks.</li></ul></div><div><ul><li>
Provide regular coaching sessions, deal strategy reviews, and career development guidance.</li></ul></div><div><ul><li>
Analyze performance metrics to ensure targets are met or exceeded.</li></ul></div><div><ul><li>
Champion the voice of the customer internally to influence product roadmap and go-to-market strategy.</li></ul></div><div> 
Skills and Experience needed for success in this role:</div><div><ul><li>
5+ years of sales/account management experience, with at least 2+ years in a sales leadership or team lead role.</li></ul></div></div><div><div><ul><li>
Proven track record of achieving and exceeding expansion/revenue targets.</li></ul></div><div><ul><li>
Experience leading in SaaS, healthcare technology, or B2B software preferred.</li></ul></div><div><ul><li>
Strong coaching, leadership, and talent development skills.</li></ul></div><div><ul><li>
Ability to thrive in a fast-paced, high-growth environment.</li></ul></div><div><ul><li>
Proficiency in Salesforce (SFDC) or similar CRM, plus pipeline and forecasting tools.</li></ul></div><div><ul><li>
Excellent communication, negotiation, and executive presence.</li></ul></div><div> 
Where: Boston, MA
This role is based in our Woburn, MA office, right at the intersection of I-93 and I-95 &mdash; making commuting easy from Boston, the North Shore, Metro West, Southern NH and beyond. The office is designed with convenience and comfort in mind: free onsite parking, an onsite gym, a cafeteria and kitchen, and plenty of nearby amenities. Being just steps off the highway means you&rsquo;ll spend less time in traffic and more time doing work that matters. While this role is primarily in-office (3 days per week) to encourage collaboration and growth, we also support flexibility as needed.</div><div>
Benefits and Perks
</div><div><ul><li>Flexibility to work where/how you want within your country of employment &ndash; in-office, remote, or hybrid</li></ul></div><div><ul><li>
Continued investment in your professional development</li></ul></div><div><ul><li>
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.</li></ul></div><div><ul><li>
401k with up to a 4% match and immediate vesting</li></ul></div><div><ul><li>
Flexible and generous (FTO) time-off</li></ul></div><div><ul><li>
Employee Stock Purchase Program</li></ul></div><div>
 Compensation: The target base compensation for this position is $165,000 to $175,000 USD per year with a variable component included. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.</div></div><div><div><div><div><div><div><div>
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!</div></div></div></div></div></div></div></div>

EverHealth - Manager, Account Management (Boston, MA- Hybrid)

TravelPerk

<div><div>About Us

TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.

Founded in 2015 and headquartered in Barcelona, we've grown to over 1,800 people across Europe and North America. In 2022 we became a 'unicorn' and in 2025, we raised Series E funding at $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management.

We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

Hear more about TravelPerk.</div><h4 class="jobSectionHeader">
The Role</h4>

At TravelPerk, we believe in empowering cross-functional teams that drive exceptional results for our customers and the company. We are currently looking for a Senior Product Designer to join our Expenses team in North America.

Managing expenses should be effortless, not a burden. Our Expenses product is at the heart of the employee experience, empowering them to focus on their work while giving companies complete visibility and control over their spend. North America represents a massive opportunity for our growth, and this role is pivotal to tailoring our world-class expenses product to the unique needs of this strategic market.

As a Senior Product Designer for Expenses in North America, you'll partner with a Product Manager and an Engineering Manager to define a 7-star experience for our customers&mdash;empowering employees with a frictionless way to manage their expenses, while giving admins full control and visibility over company spend.
<h4 class="jobSectionHeader">
What you'll do:</h4>
<ul><li>Design for Impact: Craft end-to-end user experiences across web and mobile that make managing cards effortless for employees, admins, and finance teams.</li>
<li>Bring Insights to Life: Turn data, customer feedback, and market research into design solutions tailored to the US market.</li>
<li>Shape the Vision: Partner with PMs and Engineers to define clear problem statements and design strategies that balance user needs with business goals.</li>
<li>Collaborate Across Functions: Work hand-in-hand with developers, researchers, and other stakeholders (like Sales Engineering, Implementation, and Account Managers) to bring ideas to life.</li>
<li>Champion The User: Advocate for best-in-class usability and accessibility, ensuring every interaction feels intuitive and impactful.</li>
</ul><h4 class="jobSectionHeader">What skills are required?</h4>
<ul><li>Experience That Counts: 5+ years of product design experience at a fast-growing tech company. Experience with Expense Management, FinTech, or SaaS products in NAM is a strong plus.</li>
<li>A Sharp Eye for UX: You know what makes a great product experience and can design solutions that are both simple and scalable. You are able to set the bar and influence the craft for other designers around you.</li>
<li>Systems Thinker: Comfortable designing within (and contributing to) a design system, balancing consistency with innovation.</li>
<li>Cross-Functional mindset: Skilled at working with product managers, engineers, and business stakeholders to translate complex requirements into simple, elegant designs.</li>
<li>Storytelling Skills: Able to clearly communicate the &quot;why&quot; behind your design decisions to inspire your team and align stakeholders.</li>
<li>End-to-end execution: You can take a project from concept to launch, breaking down complexity into deliverables that ship value quickly.</li>
</ul><h4 class="jobSectionHeader">Why You'll Love Our Team</h4>
<ul><li>We are a team of 50 talented Product Designers, Content Designers and Researchers. We like to think of ourselves as high-achievers, goal-oriented, and eager to learn and grow. We foster efficiency through autonomy and creativity through collaboration.</li>
Working in the Product Design team will ensure high-quality design, strategic impact on the product and next-level GIFs
<li>In the Product Design team, you will find a strong culture of ownership, impact-over-effort and lending support to each other, there are no egos and transparency is highly valued.</li>
<li>We are a heterogeneous team with multiple nationalities and backgrounds, pushing for getting better, having fun and always asking why (of course).</li>
<li>In the next 12 months, we have the challenge to grow our team to almost double its current size, supporting every squad while also scaling our Content and Research functions.</li>
<li>Wanna know more? You can always find us at travelperk.design</li>
</ul>
Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $145,000 - $170,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.<div>
How We Work 
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. Talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

Protect Yourself from Recruitment Scams

All official communication from TravelPerk will always come from email addresses ending in @travelperk.com or @externaltravelperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from TravelPerk that seems suspicious, please do not respond. Forward it to security@travelperk.com and we'll confirm whether it's legitimate.</div></div>

Senior Product Designer - Expenses

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