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customer service specialist Jobs in Boston

customer service specialist

customer success manager

customer success senior associate Jobs in Boston

customer success senior associate

senior manager, patient and employee experience Jobs in Boston

senior manager, patient and employee experience

customer success senior manager

athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
The Opportunity: 
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
 
Position Summary: 
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
 
Responsibilities may include, but are not limited to: 
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
 
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
 
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
 
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
 
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
 
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
 
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
 
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
 
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena ’ s release schedule
 
Raise opportunities for growth to the account’s Account Executive
 
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
 
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
 
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
 
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
 
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
 
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
 
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
 
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
 
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
 
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
 
Desired Qualifications : 
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
 
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
 
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
 
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
 
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
 
Behaviors & Abilities Required: 
Stellar customer relationship skills and high emotional intelligence
 
Self-driven and results-oriented with a positive and constructive outlook
 
Ability to successfully negotiate difficult conversations
 
Strong customer service mindset
 
Ability to efficiently manage and prioritize work across multiple accounts
 
Ability to take initiative with little to no direction
 
Proactive and high energy work style
 
Conflict resolution skills
 
Empathic communicator with a consultative approach, able to see things from other person's point of view
 
Very strong problem-solving ability and ownership, regardless of subject matter
 
Ability to travel as needed, typically 20% or less
 
Ability to work independently as well as part of an extended, cross-functional team
 
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
 
California: https://www.athenahealth.com/salary-range/ca-nontech-manager
 
Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
 
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
 
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
 
New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
 
Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Customer Success Senior Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
The Opportunity: 
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
 
Position Summary: 
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
 
Responsibilities may include, but are not limited to: 
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
 
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
 
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
 
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
 
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
 
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
 
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
 
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
 
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena ’ s release schedule
 
Raise opportunities for growth to the account’s Account Executive
 
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
 
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
 
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
 
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
 
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
 
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
 
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
 
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
 
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
 
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
 
Desired Qualifications : 
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
 
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
 
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
 
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
 
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
 
Behaviors & Abilities Required: 
Stellar customer relationship skills and high emotional intelligence
 
Self-driven and results-oriented with a positive and constructive outlook
 
Ability to successfully negotiate difficult conversations
 
Strong customer service mindset
 
Ability to efficiently manage and prioritize work across multiple accounts
 
Ability to take initiative with little to no direction
 
Proactive and high energy work style
 
Conflict resolution skills
 
Empathic communicator with a consultative approach, able to see things from other person's point of view
 
Very strong problem-solving ability and ownership, regardless of subject matter
 
Ability to travel as needed, typically 20% or less
 
Ability to work independently as well as part of an extended, cross-functional team
 
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
 
California: https://www.athenahealth.com/salary-range/ca-nontech-manager
 Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
 Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
 New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
 New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
 Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Customer Success Manager

Loomis, Sayles & Company

Loomis Sayles is a performance-driven active asset management company that seeks to identify exceptional investment opportunities on behalf of institutional and retail clients worldwide. We believe active management fueled by proprietary, best-in-class research helps us achieve financial success for our clients. Founded in 1926, Loomis Sayles currently oversees approximately $413 billion in assets under management (as of 30 June 2025) for global clients spanning more than 50 countries.
 
We foster a culture of entrepreneurialism, where all employees are empowered and encouraged to develop themselves and their ideas. Our culture centers on our shared IDEALS, the core characteristics of who we aspire to be as employees and an organization.
 
INCLUSIVE & DIVERSE-DEDICATED TO TEAMWORK–EXCELLENT–ACCOUNTABLE–LEADERS-SOLUTIONS-ORIENTED
 
Loomis Sayles is committed to the continual improvement of our performance, processes and people. As part of this commitment, we are looking to hire an enthusiastic and passionate candidate, eager to contribute to our continued success through the following employment opportunity:
 
About the Role
 We are seeking an Associate Counsel to join our in-house legal team who wishes to make a career of providing pragmatic legal advice to our global institutional asset management business.
 This position will be a key contributor to the Legal and Compliance Department with respect to a wide variety of legal and business matters and will provide day-to-day support to the senior lawyers in the group. Duties will include providing support to the General Counsel’s office of senior lawyers for their negotiation of investment management agreements and private fund subscription agreements, legal research, fund formation, marketing and advertising review, assisting with regulatory audits, general corporate work, and, under the supervision of the Assistant General Counsels, participating in special projects, such as new product development.
 This position will provide ample opportunity for professional growth and development, enjoying significant mentoring and guidance from senior-associate level lawyers in a collaborative, friendly environment. The ideal candidate will have a can-do attitude and excellent communication and interpersonal skills. The candidate will be eager to learn and develop their skills as an investment management lawyer.
 Job Responsibilities
 
Under the supervision of senior lawyers: 
<ul>
<li>Provide legal analysis to senior lawyers in connection with their advice on day-to-day investment management activities, such as investment management agreements, private fund formation and investment documents, and general corporate/governance matters</li>
<li>Assist in supporting all legal aspects of our separate account, private fund, SMA/wrap, group trust, and sub-advisory relationships</li>
<li>Provide initial interpretations of statutes, rules and policies applicable to the business, and work closely with colleagues in the General Counsel’s office to meet the firm’s business objectives within the local regulatory environment</li>
<li>Seek to make a positive contribution to the culture of the firm</li>
</ul>
Qualifications & Education Requirements
 
<ul>
<li>Juris Doctor from top-tier law school; strong academic credentials</li>
<li>Member of the bar in Massachusetts (preferred) or other U.S. state</li>
<li>1-2 years of legal and regulatory experience at a leading law firm, or at an established investment manager, hedge fund, or other financial services firm</li>
<li>Strong oral and written communication skills, including via phone, email and video conference</li>
<li>Commitment to our culture, values and approach to doing business</li>
</ul>
Additional Requirements
 Technical Skills
 Familiarity with and/or interest in the legal framework applicable to registered investment advisers, including Investment Advisers Act of 1940, Investment Company Act of 1940, Securities Act of 1933, Securities Exchange Act of 1934, CFTC Rules and Regulations, and ERISA, as well as general corporate law.
 Requisite Qualities
 <ul>
<li>Possessing excellent interpersonal skills, enjoys working both collaboratively and independently in a demanding virtual and physical environment</li>
<li>Demonstrating a superior work ethic, applies strong legal analysis with attention to detail</li>
<li>Maintaining a high degree of business ethics and professionalism, exercises sound business judgement and discretion</li>
</ul>
EEOC and Diversity Statement
 
Loomis Sayles is deeply committed to building a diverse and inclusive workforce in which talented individuals can realize their full potential and contribute to our growth and success. Please consider applying for this role even if your work history and skillset doesn’t completely match the job description. We believe creativity, tenacity and humility are as valuable as specific skills that can be practiced and perfected on the job.
 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, creed, color, gender, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Associate Counsel

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
The Opportunity: 
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
 
Position Summary: 
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
 
Responsibilities may include, but are not limited to: 
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
 
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
 
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
 
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
 
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
 
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
 
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
 
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
 
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena’s release schedule
 
Raise opportunities for growth to the account’s Account Executive
 
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
 
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
 
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
 
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
 
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
 
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
 
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
 
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
 
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
 
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
 
Desired Qualifications : 
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
 
3 – 5 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
 
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
 
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
 
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
 
Behaviors & Abilities Required: 
Stellar customer relationship skills and high emotional intelligence
 
Self-driven and results-oriented with a positive and constructive outlook
 
Ability to successfully negotiate difficult conversations
 
Strong customer service mindset
 
Ability to efficiently manage and prioritize work across multiple accounts
 
Ability to take initiative with little to no direction
 
Proactive and high energy work style
 
Conflict resolution skills
 
Empathic communicator with a consultative approach, able to see things from other person's point of view
 
Very strong problem-solving ability and ownership, regardless of subject matter
 
Ability to travel as needed, typically 20% or less
 
Ability to work independently as well as part of an extended, cross-functional team
 
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
 
California: https://www.athenahealth.com/salary-range/ca-nontech-sr-associate
 Colorado: https://www.athenahealth.com/salary-range/co-nontech-sr-associate
 Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-sr-associate
 New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-sr-associate
 New York: https://www.athenahealth.com/salary-range/ny-nontech-sr-associate
 Washington: https://www.athenahealth.com/salary-range/wa-nontech-sr-associate
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Customer Success Senior Associate

GaggleAMP Inc.

<div><h3 class="jobSectionHeader">Why This Role Exists</h3>
GaggleAMP has reached a key inflection point: our LTV:CAC supports further investment, and now we need marketing to scale pipeline generation with precision. Until now, marketing execution has been tactical; what we need is someone to own the strategy, execution, and measurement that prove marketing&rsquo;s impact on revenue.<h3 class="jobSectionHeader">
Why It Matters Now</h3>
This role is central to our next stage of growth. Marketing is no longer about awareness or &ldquo;fluff&rdquo; - it&rsquo;s about running the revenue engine alongside Sales and Customer Success. Without it, we&rsquo;ll cap our growth. With it, we&rsquo;ll unlock consistent pipeline, faster payback, and readiness to scale ad spend.<h3 class="jobSectionHeader">
Why It Matters to You</h3>
As Growth Marketing Manager, you&rsquo;ll sit at the heart of the revenue team. You&rsquo;ll own campaigns from top-of-funnel through expansion, be a HubSpot master as the system of record, and make sure every dollar of spend translates into qualified pipeline. Your work will be visible, measurable, and directly tied to company growth.<h3 class="jobSectionHeader">
About GaggleAMP</h3>
GaggleAMP turns employees into powerful voices on social media. Our AI-enabled tools make advocacy simple, measurable, and scalable.
Our values guide how we work: Trust, Ownership, Transparency, Empathy, Learning, and Results. Every team member is expected to collaborate cross-functionally and deliver measurable outcomes.<h3 class="jobSectionHeader">
The Role</h3>
We&rsquo;re hiring a Growth Marketing Manager to join our Revenue Team.
This role is designed for a marketer who can combine HubSpot mastery with a demand generation strategy to drive pipeline and revenue. You&rsquo;ll build full-funnel campaigns, own attribution and reporting, and ensure marketing&rsquo;s impact is measured in qualified opportunities and growth outcomes.
You won&rsquo;t sit on the sidelines - you&rsquo;ll operate at the center of the revenue team, working daily with Sales and Customer Success to align campaigns directly to business results.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><ul>
<li>HubSpot Leadership: Own lifecycle automation, lead scoring, segmentation, attribution, and dashboards. 
</li><li>Revenue Alignment: Partner closely with Sales and CS to generate qualified pipeline, support renewals, and drive expansion. 
</li><li>Full-Funnel Campaigns: Build and launch integrated campaigns spanning awareness through expansion, targeting ICP-fit accounts. 
</li><li>Pipeline Ownership: Track, optimize, and report funnel conversion (Lead MQL SQL Opp) with direct accountability to revenue outcomes. 
</li><li>Attribution &amp; Testing: Implement UTM rigor, A/B testing, and continuous optimization across campaigns. 
</li><li>Content Strategy: Create persona-driven assets (case studies, proof content, nurture flows) that enable Sales and CS. 
</li><li>Paid Media &amp; SEO: Manage paid campaigns, SEO, and digital programs to drive qualified inbound traffic. 
</li>
</ul>Requirements<ul>
<li>
5+ years in B2B SaaS demand generation &amp; marketing operations. 
</li><li>Expert-level HubSpot proficiency (automation, segmentation, attribution, lifecycle ops). 
</li><li>Proven success running campaigns that delivered measurable pipeline. 
</li><li>Strong analytical rigor paired with campaign creativity. 
</li><li>Comfortable being accountable for revenue outcomes and working as part of a cross-functional revenue team. 
</li>Values-driven: Trust, Ownership, Transparency, Empathy, Learning, and Results. 
<li>
</li>
</ul>Bonus Points<ul>
<li>
ABM/paid media campaign experience. 
</li><li>Familiarity with ZoomInfo, G2, SalesLoft, and BI tools.</li>
</ul>
Benefits<ul>
<li>
OTE: $100,000+
 
</li><li>Flexible PTO, remote-first team 
</li><li>Medical, dental, vision, 401(k) with match</li>
</ul><h3 class="jobSectionHeader">
Does this Role Speak to You?</h3>
This is a growth-focused marketing role. You&rsquo;ll own the campaigns, systems, and reporting that make marketing directly accountable for revenue. If you are a HubSpot master, lead demand generation expert, and love to prove marketing&rsquo;s impact on pipeline growth - we want to meet you.</div>

Growth Marketing Manager

parcelLab

<div>At parcelLab, we&rsquo;re reshaping how the world&rsquo;s leading brands manage the post-purchase experience.
Our post-purchase platform helps companies like URBN, Chico's, Yeti, IKEA, H&amp;M and others transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life.
We are looking for a full-time VP Sales, US to join our Sales Leadership Team with a focus on driving growth across the North American market.
As a digital-first company, we offer greater flexibility in working location. We are looking for candidates based in EST or CST time zones - with a preference around our hub in Austin, TX. 
About the role
As VP Sales, US, you&rsquo;ll be responsible for leading and scaling parcelLab&rsquo;s go-to-market success in North America. You&rsquo;ll take full ownership of our US sales strategy and execution &mdash; building pipeline, closing new enterprise logos, and expanding existing accounts across the retail and eCommerce space.
Reporting into the Global VP Sales, you&rsquo;ll manage and grow a team of Account Executives in North America, while partnering closely with Customer Success, SDR, Marketing, Partnerships, and Product to deliver ambitious revenue growth. This is a high-impact, hands-on leadership role at the center of parcelLab&rsquo;s global expansion. 
What you will be doing 
<ul><li>Lead and own US sales growth: Take full responsibility for new business &amp; upsell targets in North America.</li>
<li>Develop and execute GTM strategy: Partner with Marketing, Partnerships, and Product to evolve our US go-to-market plan.</li>
<li>Build and manage a high-performing team: Lead, coach, and scale a US-based sales organization</li>
<li>Hire and develop talent: Attract, retain, and enable top sales talent, fostering a diverse, inclusive, and high-performance culture.</li>
<li>Drive enterprise deals: Support your team throughout complex SaaS sales processes, ensuring excellence in discovery, multi-threading, deal management, and closing.</li>
<li>Run the business by metrics: Own pipeline health, forecast accuracy, and performance reporting across Salesforce, Gong, and other tools.</li>
<li>Cross-functional collaboration: Work closely with Customer Success, Implementation, Marketing, Product, and Finance to ensure customer success and revenue growth.</li>
<li>Represent parcelLab externally: Attend industry events and trade shows, meeting senior executives at top US retailers and eCommerce brands.</li></ul> 
What you will bring<ul>
<li>
Proven SaaS sales leadership: 3&ndash;5+ years managing and scaling enterprise sales teams, ideally in a startup/scale-up environment.</li>
<li>Retail &amp; eCommerce expertise: Strong track record selling SaaS into enterprise retailers and brands; deep familiarity with the retail/eCommerce ecosystem.</li>
<li>Coaching mindset: An inspirational leader who develops AEs to think strategically and consistently achieve quota.</li>
<li>Hands-on GTM execution: Experience building and running playbooks for demand generation, pipeline coverage, and enterprise sales execution.</li>
<li>Challenger mindset: Thrives in competitive markets, comfortable going up against incumbents, and energised by winning as a challenger.</li>
<li>Executive credibility: Skilled at engaging C-level stakeholders with excellent communication and presentation skills.</li>
<li>Operational discipline: Data-driven, process-oriented, and adept at managing by metrics while adapting to a fast-paced environment.</li></ul> 
What we offer<ul>
<li>
The opportunity to shape and scale the US region of a global category leader in Post Purchase Experience to become the biggest growth market</li>
<li>Strong level of ownership &amp; accountability to implement &amp; execute GTM-Strategies</li>
<li>Competitive compensation including base salary, bonus, and equity participation</li>
<li>A culture that celebrates collaboration, growth and inclusivity</li>
<li>Global team events, strong people-first values, and a chance to be part of a mission-driven company</li> 
</ul><ul>
</ul>Perks &amp; Benefits:
Plenty of room for your own ideas...space to try, fail and learn!
Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we&rsquo;ll help cover the costs
Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning
&zwj;&#65039; Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health
Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites
Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you&rsquo;ll love working here!
About parcelLab:
parcelLab&rsquo;s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.
It&rsquo;s all in a day&rsquo;s work for us:<ul>
<li>
Monitor over six million shipments per day</li>
<li>175+ countries across the globe use our tracking pages</li>
<li>1000+ brands use parcelLab for their post-purchase experience</li>
<li>Shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx &amp; DPD</li>
<li>150+ employees around the globe, driving innovation together</li>
</ul>
Equal Opportunities:
parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.
Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.
Come be part of our growth &ndash; contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.</div>

VP Sales, US

Shawmut Design and Construction

<div>Overview:
<div>
At Shawmut Design and Construction, we take pride in the culture we&rsquo;ve built as a 100% employee-owned company&mdash;one that&rsquo;s been recognized with more than 85 Best Place to Work awards. We&rsquo;ve been honored as a National Fortune Best Workplace, a Fortune Best Workplace for Women, Millennials, and Parents, and one of America&rsquo;s Best Employers by Forbes&mdash;along with numerous regional recognitions across our 11 offices nationwide.</div><div></div><div> 
Here&rsquo;s a glimpse into what we offer:</div><ul><li>
Health, Dental, and Vision Insurance.</li><li>
Employee Stock Ownership Plan (ESOP) &ndash; Be an employee-owner!</li><li>
401(K) with Company Match &ndash; Receive a company match up to 4% of your eligible pay.</li><li>
Generous Paid Time Off &ndash; vacation and sick time, 12 holidays, summer Fridays, and a yearly volunteer day.</li><li>
The Extras &ndash; Cell phone, laptop, tuition reimbursement, pet insurance, financial planning services, and more.</li></ul>
Responsibilities:
<div>We are looking for a Senior MEP Manager to join our team. They will be responsible for numerous pre-construction tasks, construction and post construction tasks and services such as on-site consulting for clients and internal Shawmut staff while delivering unparalleled customer service. The MEP Manager is an industry specialist and a liaison for external and internal clients. As part of a larger team, the MEP Manager is also responsible for developing critical relationships with internal and external clients and team members.
</div><div>
</div><ul><li>Review drawings and generate drawing review comments that indicate constructability issues, value engineering, incomplete scope of work and dimensional problems to ensure timely correction and early detection of any potential issues.</li><li>
Provide advice and insight into estimating budgets ensuring all MEP components are included and price estimates are accurate and realistic.</li><li>
Review project documents to become familiar with MEP and overall requirements, review project documents (specs and manuals), MEP systems and designs for technical feasibility and provide feedback to project team and client regarding constructability issues, value engineering, filling the scope of work, gaps, etc.</li><li>
Perform timely site inspections and quality tests, suggest improvements, and immediately inform construction team of problems to correct / repair site deficiencies without impacting cost / schedule and ensure MEP systems are operating as intended prior to occupancy by Owner/Client.</li><li>
Coordinate directly with MEP subcontractors for successful completion of project requirements and scheduling.</li><li>
Define maintenance requirements and evaluate warranty claims for all MEP systems, as needed and share info with project team for inclusion in the O&amp;M manual.</li><li>
Formulate and manage a start-up commissioning plan that contain HVAC checklist, MFG. startup sheets, duct and pipe testing reports, test and balance reports.</li><li>
Develop and maintain mutually beneficial relationships with all core vendors and subs to ensure competitive pricing, priority delivery and top service and clear understanding of Shawmut expectations regarding quality, timeliness, etc.</li><li>
Assist in the development of a detailed project specific CPM for installation of MEPs.</li><li>
Lead BIM coordination process and partner with Shawmut Virtual Construction Manager/Coordinator for successful and timely process.</li><li>
Inform Senior Director of Engineering Services Division of all project issues that have potential impact to project cost, schedule and Shawmut reputation.</li><li>
Attend department bi-weekly meetings.</li></ul>
Qualifications:
<ul><li>Experience: 10+ years&rsquo; experience in commercial construction industry. 5+ years&rsquo; experience with MEP design, estimation and construction.</li><li>
Education: Bachelor&rsquo;s Degree in Engineering required.</li><li>
Additional Role Specific Skills: 30 Hour OSHA certificate desirable. LEED accredited professional desirable. Familiarity working with BIM a must.</li></ul>
Additional Information:
<div>
Shawmut prohibits discrimination against any staff member or applicant on the basis of race, color, sex, sexual orientation, gender identity/expression, age, religion, national origin, marital status, veteran status, pregnancy, physical or mental disability, genetic information, disability, creed, citizenship status, or any other legally protected characteristics.</div></div>

Sr. MEP Manager

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