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customer service specialist

DICK'S Sporting Goods

<div>House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.<ul><li>
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.</li><li>
Serve as primary customer service provider at the front end and liaison between customers and management.</li><li>
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.</li><li>
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.</li><li>
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.</li><li>
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).</li><li>
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.</li><li>
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.</li><li>
Take an all-hands-on-deck approach to support the team across the store.</li><li>
Perform other tasks as assigned by management.</li></ul>
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:<ul><li>
Ensures Accountability</li><li>
Customer-Focus</li><li>
Collaborative</li><li>
Instills Trust</li><li>
Decision-Quality/Decision-Making Abilities</li><li>
Action-Oriented</li></ul>
QUALIFICATIONS:<ul><li>
Prior retail sales, cashier, or customer-focused experience preferred.</li><li>
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).</li><li>
Ability to work extended periods of time (up to 4 hours) standing or walking.</li><li>
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).</li></ul>
Targeted Pay Range: $17.00 - $24.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.</div>

Customer Service Specialist

Hermès

<div>The Team:
The Herm&egrave;s Boston boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. 
The Opportunity:
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. 
About the Role: 
 
Sales Objectives
<ul><li>Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
</li><li>Organize and prioritize the selling floor to support the sales effort and overall customer experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stored at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
</li>Provides assistance as needed in inventory preparation. 
<li>
</li></ul>POS
<ul><li>Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
</li><li>Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
</li>Maintain cleanliness and organization of workstation at all times. 
<li>
</li></ul>Asset Protection
Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management). 
<ul><li>
</li></ul>Customer Service
Consistently provide high levels of service to our clients within the Herm&egrave;s standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS 
<ul><li>
</li></ul>Supervisory Responsibility:
NO 
<ul><li>
</li></ul>Budget Responsibility:
NO 
<ul><li>
</li></ul>Decision Making Responsibility:
NO 
<ul><li>
</li></ul>About You:
<ul><li>2+ years of experience in sales, experience in a luxury environment preferred
</li><li>Strong relationship development and impeccable communication skills
</li><li>Even-tempered with ability to continuously multi-task
</li><li>Self-starter and able to work independently while balancing collaboration with a team
</li><li>Strong organizational skills
</li><li>Open availability to accommodate needs of the business
</li>Ability to lift between 0-25 lbs. without assistance 
<li>
</li></ul><div></div><div>The range for this position is $23.00 - $25.00. Actual rates are determined based on the job, location, and individual experience. 
</div><div></div><div>We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. 
</div>COMPANY OVERVIEW
Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 
An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 
At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. 
OUR COMMITMENT
Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. 
At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. 
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com . Please do not submit resumes or applications to this email address.</div>

Sales Specialist, Boston

HRUCKUS

<div>
 
 
 Veteran Firm Seeking a Senior Procurement &amp; Inventory Specialist for an Onsite Assignment in Boston, MA
 
 
 
 
 
 
 My name is Stephen Hrutka, and I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain, and IT Staffing.
 
 
 
 
 
 We are seeking to fill the Senior Procurement &amp; Inventory Specialist role for an innovative rail engineering solutions provider and systems integrator company.
 
 
 
 
 
 
 The ideal candidate is a Boston resident with 15+ years of deep experience in procurement, supplier negotiations, and inventory management. They are a strong negotiator who consistently drives cost savings, secures favorable contract terms, and holds suppliers accountable. Experience with ERP systems, procurement software, and vendor negotiations is a plus.
 
 
 
 
 
 
 If you&rsquo;re interested, I'll gladly provide more details about the role and further discuss your qualifications.
 
 
 
 
 
 Thanks,
 
 
 Stephen M Hrutka
 
 
 Principal Consultant
 
 
 www.hruckus.com
 
 
 
 
 
 
 Executive Summary:
 
 HRUCKUS seeks a Senior Procurement &amp; Inventory Specialist for an onsite role in Boston, MA. Reporting to the Supply Chain Manager, the Specialist will be responsible for sourcing, purchasing, and tracking materials and components to support rail and transportation projects. The role will oversee vendor relationships, manage purchase orders, monitor stock levels, and coordinate closely with engineering and project teams to ensure materials are delivered on time and within budget.
 
 
 
 
 
 
 Essential Job Functions/Responsibilities:
 
 
 <ul>
 <li>
 Lead procurement activities, from sourcing to final purchasing, with a focus on securing the best value and terms.
 </li>
 <li>
 Drive hard, effective negotiations with vendors to optimize pricing, delivery schedules, and service levels.
 </li>
 <li>
 Manage supplier performance and hold vendors accountable for quality, delivery, and contractual commitments.
 </li>
 <li>
 Oversee inventory control processes, ensuring accurate stock levels, tracking, and reporting through ERP or inventory software.
 </li>
 <li>
 Anticipate shortages and proactively mitigate risks by developing alternate sourcing strategies.
 </li>
 <li>
 Collaborate with engineering, project managers, and operations teams to forecast material needs and ensure timely fulfillment.
 </li>
 <li>
 Conduct regular audits of inventory and procurement records, reconciling discrepancies quickly.
 </li>
 <li>
 Create detailed procurement and inventory reports for leadership, highlighting savings opportunities and risks.
 </li>
 <li>
 Ensure compliance with company policies, safety standards, and industry best practices.
 </li>
 </ul>
 
 
 
 
 
 Position Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain, or related field (or equivalent experience).
 </li>
 <li>
 15+ years of progressive experience in procurement, purchasing, or inventory management, ideally in technical, engineering, or rail/transportation industries.
 </li>
 <li>
 Proven track record of tough, results-driven supplier negotiations and cost reduction.
 </li>
 <li>
 Strong knowledge of ERP and inventory management software.
 </li>
 <li>
 Ability to manage multiple suppliers, contracts, and priorities in a high-paced environment.
 </li>
 <li>
 Excellent organizational and communication skills with the ability to influence cross-functional teams.
 </li>
 <li>
 Experience developing procurement strategies that balance cost, quality, and supply reliability.
 </li>
 </ul>
 
 
 
 
 
 Position Details:
 
 
 <ul>
 <li>
 This is an onsite role in Boston, MA.
 </li>
 <li>
 Occasional travel to vendor or project sites may be required.
 </li>
 <li>
 The employee will primarily work in an office setting but may occasionally visit field or warehouse locations.
 </li>
 </ul>
</div>

Senior Procurement & Inventory Specialist (Boston, MA)

F. SCHUMACHER & CO.

<div>Patterson Flynn

Sales Project Specialist

Schumacher &amp; Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers &quot;celebrate the feeling of home&quot;. Schumacher designs and produces some of the most beautiful fabrics, wallcoverings, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what's come before, a drive to make our products with enormous care and attention for detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally.

Our competitive advantage in the industry is people. We believe that our employees are our most valuable asset. F. Schumacher &amp; Co is deeply anchored in our company core values which are as follows:
<ul>
<li>Preserve The Entrepreneurial Spirit</li>
</ul><ul><li>Take Ownership &amp; Accountability</li>
</ul><ul><li>Be Solutions-Oriented</li>
</ul><ul><li>Demonstrate Courage</li>
</ul><ul><li>Practice Adaptability</li>
</ul><ul><li>Embrace Collaboration</li></ul> 


We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher &amp; Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Patterson Flynn, our bespoke floorcovering boutique that creates one-of-a-kind rugs and carpets that exude luxury and fine design. As part of the F. Schumacher &amp; Co. family, Patterson Flynn represents the pinnacle of custom floorcovering craftsmanship, combining traditional techniques with contemporary design sensibilities. Patterson Flynn currently maintains 14 showrooms across the United States, each showcasing our commitment to exceptional quality and personalized design solutions. Our team works closely with interior designers and discerning clients to create custom pieces that reflect individual style while maintaining the highest standards of luxury and craftsmanship. 


Join Patterson Flynn as a Sales Project Specialist and trusted sales partner to a high-performing Account Executive. This is an opportunity to work alongside a top performer with polish, organization, and client-focused excellence. Together, you'll ensure our high-end clients receive the seamless, luxury products and service that defines our brand. 


What You'll Do
<ul>
<li>Serve as a trusted client contact, ensuring projects and processes move smoothly, and clients are supported throughout the journey.</li>
</ul><ul><li>Develop a successful sales partnership with a high-performing Account Executive ensuring high quality client service and generating and maintaining strong sales momentum for the sales territory.</li>
</ul><ul><li>Support sales growth with outreach prep, meeting materials, and sales lead sharing.</li>
</ul><ul><li>Manage project details, quotes, and timelines with precision.</li>
</ul><ul><li>Collaborate with showroom, operations, design, and production teams for flawless project execution.</li>
</ul><ul><li>Maintain CRM updates, track pipeline activity, and share insights with AE partner and leadership.</li>
</ul><ul><li>Assist clients in the showroom with products and inquiries</li></ul> 


What We're Looking For
<ul>
<li>3&ndash;5 years of experience in sales support, client service, or project coordination &mdash; ideally within luxury interiors, textiles, design, or related field.</li>
</ul><ul><li>Exceptional organizational skills and attention to detail &mdash; you love keeping projects on track.</li>
</ul><ul><li>A proactive, anticipatory mindset and ability to stay one step ahead.</li>
</ul><ul><li>Strong communication skills and confidence working with discerning clients.</li>
</ul><ul><li>Poise under pressure and professionalism when collaborating with sales partners.</li>
</ul><ul><li>CRM experience (Salesforce, Odoo, or similar) and comfort with management of data and reporting.</li>
</ul><ul><li>A refined, client-centric approach with genuine enthusiasm for design and craftsmanship</li></ul> 


Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.

Wealth Benefits:
<ul>
<li>Competitive Salary</li>
</ul><ul><li>Corporate Annual Profit Sharing</li>
</ul><ul><li>401K Plan</li>
</ul>
Health Benefits:
<ul>
<li>Dental Coverage</li>
</ul><ul><li>Medical Coverage</li>
</ul><ul><li>Prescription Drug Plan</li>
</ul><ul><li>Vision Coverage</li>
</ul><ul><li>Health Savings Account (HSA)</li>
</ul><ul><li>TELADOC</li>
</ul>
Other Benefits:
<ul>
<li>15 Days Paid Time Off (PTO)</li>
</ul><ul><li>10 Company Holidays</li>
</ul><ul><li>Bereavement Leave</li>
</ul><ul><li>Life Insurance</li>
</ul><ul><li>Flexible Spending Accounts (FSA)</li>
</ul><ul><li>AFLAC Plans (Accident and Critical Illness Plans)</li>
</ul><ul><li>Pet Insurance</li>
</ul><ul><li>Short-Term Disability (STD)</li>
</ul><ul><li>Long Term Disability (LTD)</li>
</ul><ul><li>Parental Medical Leave</li>
</ul><ul><li>Child Bonding Leave</li>
</ul><ul><li>Employee Discount</li></ul> 


Plus, the Incentive plan

We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.</div>

Sales Project Specialist - Patterson Flynn

Shawmut Design and Construction

<div>Overview:
<div>
At Shawmut Design and Construction, we take pride in the culture we&rsquo;ve built as a 100% employee-owned company&mdash;one that&rsquo;s been recognized with more than 85 Best Place to Work awards. We&rsquo;ve been honored as a National Fortune Best Workplace, a Fortune Best Workplace for Women, Millennials, and Parents, and one of America&rsquo;s Best Employers by Forbes&mdash;along with numerous regional recognitions across our 11 offices nationwide.</div><div></div><div> 
Here&rsquo;s a glimpse into what we offer:</div><ul><li>
Health, Dental, and Vision Insurance.</li><li>
Employee Stock Ownership Plan (ESOP) &ndash; Be an employee-owner!</li><li>
401(K) with Company Match &ndash; Receive a company match up to 4% of your eligible pay.</li><li>
Generous Paid Time Off &ndash; vacation and sick time, 12 holidays, summer Fridays, and a yearly volunteer day.</li><li>
The Extras &ndash; Cell phone, laptop, tuition reimbursement, pet insurance, financial planning services, and more.</li></ul>
Responsibilities:
<div>We are looking for a Senior MEP Manager to join our team. They will be responsible for numerous pre-construction tasks, construction and post construction tasks and services such as on-site consulting for clients and internal Shawmut staff while delivering unparalleled customer service. The MEP Manager is an industry specialist and a liaison for external and internal clients. As part of a larger team, the MEP Manager is also responsible for developing critical relationships with internal and external clients and team members.
</div><div>
</div><ul><li>Review drawings and generate drawing review comments that indicate constructability issues, value engineering, incomplete scope of work and dimensional problems to ensure timely correction and early detection of any potential issues.</li><li>
Provide advice and insight into estimating budgets ensuring all MEP components are included and price estimates are accurate and realistic.</li><li>
Review project documents to become familiar with MEP and overall requirements, review project documents (specs and manuals), MEP systems and designs for technical feasibility and provide feedback to project team and client regarding constructability issues, value engineering, filling the scope of work, gaps, etc.</li><li>
Perform timely site inspections and quality tests, suggest improvements, and immediately inform construction team of problems to correct / repair site deficiencies without impacting cost / schedule and ensure MEP systems are operating as intended prior to occupancy by Owner/Client.</li><li>
Coordinate directly with MEP subcontractors for successful completion of project requirements and scheduling.</li><li>
Define maintenance requirements and evaluate warranty claims for all MEP systems, as needed and share info with project team for inclusion in the O&amp;M manual.</li><li>
Formulate and manage a start-up commissioning plan that contain HVAC checklist, MFG. startup sheets, duct and pipe testing reports, test and balance reports.</li><li>
Develop and maintain mutually beneficial relationships with all core vendors and subs to ensure competitive pricing, priority delivery and top service and clear understanding of Shawmut expectations regarding quality, timeliness, etc.</li><li>
Assist in the development of a detailed project specific CPM for installation of MEPs.</li><li>
Lead BIM coordination process and partner with Shawmut Virtual Construction Manager/Coordinator for successful and timely process.</li><li>
Inform Senior Director of Engineering Services Division of all project issues that have potential impact to project cost, schedule and Shawmut reputation.</li><li>
Attend department bi-weekly meetings.</li></ul>
Qualifications:
<ul><li>Experience: 10+ years&rsquo; experience in commercial construction industry. 5+ years&rsquo; experience with MEP design, estimation and construction.</li><li>
Education: Bachelor&rsquo;s Degree in Engineering required.</li><li>
Additional Role Specific Skills: 30 Hour OSHA certificate desirable. LEED accredited professional desirable. Familiarity working with BIM a must.</li></ul>
Additional Information:
<div>
Shawmut prohibits discrimination against any staff member or applicant on the basis of race, color, sex, sexual orientation, gender identity/expression, age, religion, national origin, marital status, veteran status, pregnancy, physical or mental disability, genetic information, disability, creed, citizenship status, or any other legally protected characteristics.</div></div>

Sr. MEP Manager

Epiq

<div>It's fun to work at a company where people truly believe in what they are doing!
Job Description:
<h1 class="jobSectionHeader">A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.
</h1>Essential Job Responsibilities
<ul><li>Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
</li><li>Copy Services includes accurately producing copy, print and scan projects per written instructions
</li><li>Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
</li><li>Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
</li><li>Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
</li><li>Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
</li></ul>Qualifications &amp; Requirements
<ul><li>High School Diploma or GED
</li><li>Minimum of 2 years work experience in a customer services field
</li><li>One year of Legal office services experience preferred
</li><li>Ability to multitask with attention to detail
</li><li>Ability to resolve issues with professionalism and tact
</li><li>Ability to lift or move 40 lbs. or greater
</li><li>Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
</li><li>Ability to walk, bend, kneel, stand or sit for an extended period of time
</li><li>Preferred Shift: 9AM to 6PM
</li></ul>The Compensation range for this role is 21.57 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq&rsquo;s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual&rsquo;s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq&rsquo;s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.</div>

Service Specialist- Law firm

Beth Israel Lahey Health

<div>Job Type: Regular
Time Type: Full time
Work Shift: Rotating (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.
CNII/Inpatient Psychiatry/36h/Rotating 
 
Inpatient Psychiatric Unit (Deaconess 4) is a 25 bed, locked unit serving the acute needs of a wide range of patients experiencing psychosis, suicidality, depression, etc. There is a comprehensive range of assessment, treatment and discharge planning processes for individuals with acute episodes of psychiatric illness who: a) pose a serious risk of harm to self or others, and/or b) are unable to care for themselves, and c) cannot be treated in a less restrictive environment. The unit is also able to serve those patients with comorbid medical illness because of the diverse skills of the staff and the availability of the resources of a major medical center. Electroconvulsive therapy is given within the medical center and can be part of the care of the behavioral health patient.Utilizes the nursing process as the frame of reference for practice as a professional registered nurse and provides direct nursing care to patients and families.
Job Description:
Essential Responsibilities including but not limited to:<ul><li>
Provides direct care to patients and makes necessary nursing judgments. Responsible for systematically assessing the health care needs of individuals or groups and for the formulation of a care plan, its implementation and evaluation. Demonstrates the ability for decision making by integrating theoretical knowledge with practical experience in caring for patients.</li><li>
Coordinates the care of patients and directs assistive personnel in order to provide safe, effective, efficient, equitable and timely, patient-centered care. Demonstrates awareness of environmental forces on health care of patients and their families. Demonstrates the ability to identify resources necessary to implement the plan of care.</li><li>
Works in a collegial and collaborative relationship with other health professionals to determine healthcare needs of patients and families. Develops relationships with patients and families that maintain and communicate trust and respect. Communicates effectively in the exchange of information. Demonstrate the ability to act as a patient advocate.</li><li>
Maintains annual mandatory education requirements, which include emergency skills and unit based competencies. Identifies needs for continued growth and development in conjunction with the unit based educator or clinical nurse specialist. Participates in activities that contribute to professional development of self May participate in quality improvement activities.</li><li>
Demonstrates a commitment to patients, staff, and to Beth Israel Deaconess Medical Center. The individual nursing practice reflects the goals of the Medical Center. Demonstrates responsibility and accountability for own nursing practice and patient safety</li></ul>
Education:<ul><li>
Graduate of an accredited Nursing Program required.</li><li>
Baccalaureate degree in Nursing strongly preferred.</li></ul>
Experience: 
1-3 years related work experience required.
License/Certification(s):<ul><li>
License Registered Nurse required.</li><li>
American Heart Association &ndash; Basic Life support Certificate required.</li></ul>
Competencies: 
1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over.
Social/Environmental Requirements: 
1. Work requires periods of close attention to work with out interruption. Concentrated effort of up to 4 hours without break may be required.
2. Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.
3. Potential exposure to adverse environmental conditions
o Daily: Protective equipment required(Respirator,earplugs,mask,gloves,eyewear etc), Potential exposure to infectious diseases and/or airborne pathogens, Potential exposure to infectious diseases and/or bloodborne pathogens.
4. Health Care Status: HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.- Health Care Worker Status may vary by department
Sensory Requirements: 
Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity &gt; 20 feet, Visual clarity &lt;3 feet, Hot/Cold, Sharp/Dull, Smell, Conversation, Monitoring Equipment, Telephone, Background Noise.
Physical Requirements: 
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
This job requires constant walking, Endurance-working up to 3-4 hours without a break, frequent standing, bending neck, bending waist, twisting neck, twisting waist, maintain crouch for &gt; 5 minutes, Repetition crouch(&gt;2 times/minutes), Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Keyboard use, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 50 lbs, Pull up and/or reposition patient weighing up to 100 pounds without assistance, Pull up and/or reposition patient weighing up to 250 pounds with assistance, Pushing items weighing up to 50 lbs, Push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance.<h2 class="jobSectionHeader"> 
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</h2><h2 class="jobSectionHeader">
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2><h2 class="jobSectionHeader">
Equal Opportunity Employer/Veterans/Disabled</h2></div>

CNII/Inpatient Psychiatry/36h/Rotating

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